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UPS® Sucks!

@SuckyUPS
Frustrated with UPS® service? Seem to be banging your head against a desk when talking to Customer Service? Join over 5,810 people in a public venting!
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Founded
1907
Address
55 Glenlake Parkway, N.E., Atlanta, Georgia 30328
Chief Executive Officer
David P. Abney
Total Compensation (2016)
$13.7m (SEC DEF 14A Filing)

 – About 9 minutes ago.

I shipped my mother in law to our family reunion in Denver. UPS was unable to charge my account so they put her to work instead of delivering her. Oh, the outrage. Thx UPS. ...

I shipped my mother in law to our family reunion in Denver. UPS was unable to charge my account so they put her to work instead of delivering her. Oh, the outrage. Thx UPS.

 – About 9 hours ago.

U better watch what you say, U better watch what U do to me. Don’t get carried away, UPS I can do better than you now go, just go (Fedex). Tom Petty...

U better watch what you say, U better watch what U do to me. Don’t get carried away, UPS I can do better than you now go, just go (Fedex). Tom Petty

 – About 9 hours ago.

Doraville GA: 2-day package sent 12/6 paid $79 to ship my dads antique radio from LA. UPS shows just left their LA depot on 12/8 at 8pm. UPS India bargain phone support could give a rats ass. ...

Doraville GA: 2-day package sent 12/6 paid $79 to ship my dads antique radio from LA. UPS shows just left their LA depot on 12/8 at 8pm. UPS India bargain phone support could give a rats ass.

 – About 10 hours ago.

Amazon delivering their own packages now, of 56 so far 1 was late Friday. A very polite Amazon rep knocked, delivered and very kindly apologized in person the next day. You’ll die before UPS does...

Amazon delivering their own packages now, of 56 so far 1 was late Friday. A very polite Amazon rep knocked, delivered and very kindly apologized in person the next day. You’ll die before UPS does anything but throw it in your shrubs.

 – About 11 hours ago.

UPS sucks, plain and simple. USPS for small stuff, Fedex for big stuff easy peasy. ...

UPS sucks, plain and simple. USPS for small stuff, Fedex for big stuff easy peasy.

 – About 15 hours ago.

I paid the brokerage fees online a few days before, however when the driver attempted to deliver it to the mail service for my apartment complex, he left a slip saying he was unable to collect the...

I paid the brokerage fees online a few days before, however when the driver attempted to deliver it to the mail service for my apartment complex, he left a slip saying he was unable to collect the brokerage fee. Called customer service and told them I had paid the duty, and she said she could tell I had but that the drivers used there judgement to deliver the package or not. She said they encourage leaving a note on the door witch I did, driver came and left 3rd slip of paper on the door, now I have to drive half way across the largest city in north America to pick up this package. More then frustrated.

What a poorly run business. I wont use them again if at all possible, and will be moving my business accounts away from them as well. as I have had similar experience.

 – About 18 hours ago.

UPS IS HORRIBLE!!!!!!!!!!! hate dealing with them.........

UPS IS HORRIBLE!!!!!!!!!!! hate dealing with them......

 – About 1 Day ago.

My husband’s birthday present is now three days late and counting! Thanks UPS!...

My husband’s birthday present is now three days late and counting! Thanks UPS!

 – About 2 days ago.

My UPS nightmare cost well over $1000 and UPS couldn't give a shit. Sent motorcycle gear (helmet, leathers, gloves, etc.) to Vegas in anticipation of Harley ride in Utah. "Guaranteed"...

My UPS nightmare cost well over $1000 and UPS couldn't give a shit. Sent motorcycle gear (helmet, leathers, gloves, etc.) to Vegas in anticipation of Harley ride in Utah. "Guaranteed" delivery on Friday. Didn't make it and no delivery over the weekend. On the rental clock with Harley on Saturday. Hotels for Saturday and Sunday can't be cancelled. So on the hook for an "exotic vehicle" $200 rental per day and hotels more than $700 over the weekend (covering those we couldn't cancel and those for us to stay in while we wait). We wait patiently on Monday, hoping to make up some time. Package finally arrived late Monday afternoon resulting in us not making the hotel on Monday (another can't cancel and another hotel needed to stay in). What's another few hundred dollars to UPS?

When I called to complain and ask what they could do to help, I got a whole lot of not our problem. So I got the pleasure of paying them to ship the package late costing me over $1000.

I have passed on to everyone I know to avoid UPS and I know that many are sending their holiday packages (and on-going packages in the future) via Fed Ex or DHL.

 – About 2 days ago.

Package to be delivered on Tuesday, December 4. Great! Wife had to take off work that day till it showed up, but it would be worth it. Waited all day, never showed. Turns out the package arrived in...

Package to be delivered on Tuesday, December 4. Great! Wife had to take off work that day till it showed up, but it would be worth it. Waited all day, never showed. Turns out the package arrived in Cheyenne where I live the day before on Monday, but it then continued to Missouri???? New delivery date Friday the 7th. Great! I have a doctors appointment that morning that I made over a month ago. Called customer service to change delivery, was told I can’t change delivery until after the first attempt. What!?! Hurried home after the doctors appointment. Of course I missed delivery by 10 minutes. Got on the website now that there’s been a first attempt to try to arrange for delivery alternative. One option was to pay $5.50 to pick it up at the local UPS store. Website wouldn’t except payment. Customer service agent popped up. After many minutes of struggling with this stupid site trying to be able to see all the conversation, the agent processed the delivery change for me. Now the charge is $6.60. Agent said that the package would be available at the local UPS store from 8:00 AM to 4:00 PM the next day Saturday the 8th. I have a busy Saturday planned, so I arrived at UPS UPS store at 8:00. Closed! The 8:00 opening time had been scratched out and 9:00 written in its place. ARRG! Went back at 9:00. Surprise! The package wasn’t there, I was told that the UPS driver had not been there. Had to go about my day. Returned shortly before they closed at 4:00 PM. Guess what? The package never made it to the UPS store. Tracking now shows delivery to access point pending, location unknown. We’ll see what happens next week.

 – About 2 days ago.

Waiting for a delivery, very excited child. Item said out for delivery . We were having breakfast and waiting on my front porch, right next to our only door. Suddenly the tracking changed to...

Waiting for a delivery, very excited child. Item said out for delivery . We were having breakfast and waiting on my front porch, right next to our only door. Suddenly the tracking changed to delivered. My wife and I looked at each other. The tracking message said "signed by driver. left by front door" ??? Really ....my time stamped security video proves that nothing had been delivered to my address. I called UPS customer service twice and still waiting for a promised call back. Did the driver decide to keep my package ? Did he leave it at the wrong house ?? It was a 45 pound box, not easy to misplace. Still waiting for an answer, Never Again UPS !!! If the driver does not want to do his or her job, there are many people who would love it !

 – About 2 days ago.

I paid the brokerage fees online a few days before, however when the driver attempted to deliver it to the mail service for my apartment complex, he left a slip saying he was unable to collect the...

I paid the brokerage fees online a few days before, however when the driver attempted to deliver it to the mail service for my apartment complex, he left a slip saying he was unable to collect the brokerage fee. Now I have to wait all weekend for my shipment.

 – About 2 days ago.

USPS, FEDEX & AMAZON all delivering this cold Saturday morning.

Hope UPS folks are all sleeping in and we'll see our packages Monday.

Some UPS drivers are delivering...

USPS, FEDEX & AMAZON all delivering this cold Saturday morning.

Hope UPS folks are all sleeping in and we'll see our packages Monday.

Some UPS drivers are delivering this Saturday but very few compared to the entire nation. We were promised a large rollout by end of 2018 for Saturday for all UPS services even Ground,

It's best Amazon takes the lead on this day and services all its customers.

USPS delivers every December on Sunday.

 – About 2 days ago.

Delivery notice for Thursday. Awesome 4 business days is quick!
Thursday 2-6pm --> NO SHOW :(

New Delivery email for Friday 2-6pm - great! I'll get by weekend.
Friday...

Delivery notice for Thursday. Awesome 4 business days is quick!
Thursday 2-6pm --> NO SHOW :(

New Delivery email for Friday 2-6pm - great! I'll get by weekend.
Friday waited until 9pm -> NO SHOW

Saturday - redirected to local UPS pickup in 4 days?!

Sad Sad way to run a business. Why even send unreliable delivery notifications?


The package went back to the UPS hub twice. How can you run a business like that.
The driver wanking in the truck?

I WILL NEVER USE UPS to send a package to anyone. I'd lose my credibility.

 – About 2 days ago.

UPS loses my $315 dollar package because they're a wonderful delivery service....

UPS loses my $315 dollar package because they're a wonderful delivery service.

 – About 3 days ago.

Sure was a beautiful day outside. :)...

Sure was a beautiful day outside. :)

 – About 3 days ago.

I have had a package not be delivered for two days now on top of a new package that was supposed to be delivered today! Really pisses me off since tomorrow is Saturday!...

I have had a package not be delivered for two days now on top of a new package that was supposed to be delivered today! Really pisses me off since tomorrow is Saturday!

 – About 3 days ago.

The bastards said my address was invalid when it is my boyfriends SURGERY CENTER. Clear as day on Google, and they had no problem delivering all my other stuff this address except for this one parcel....

The bastards said my address was invalid when it is my boyfriends SURGERY CENTER. Clear as day on Google, and they had no problem delivering all my other stuff this address except for this one parcel. They said they attempted to contact me but nothing has happened. I'm seriously fuming, I swear they would hire anyone to have them deliver expensive goods.

 – About 3 days ago.

My package was out for delivery on 12/5, then became "In Transit" on scheduled delivery day which was 12/6 with no reason. Today is 12/7 but tracking and scheduled delivery information is...

My package was out for delivery on 12/5, then became "In Transit" on scheduled delivery day which was 12/6 with no reason. Today is 12/7 but tracking and scheduled delivery information is unavailable now. I called the 800 line. One agent said it will be delivered by 8 pm, another agent said it may lost. They are cheating me I guess.

 – About 3 days ago.

Purchased an item on the 3rd. Payed extra to have it delivered on the 7th. Tracking is now saying that the item won’t be here until the 10th.
Contacted UPS to let them know I won’t be home...

Purchased an item on the 3rd. Payed extra to have it delivered on the 7th. Tracking is now saying that the item won’t be here until the 10th.
Contacted UPS to let them know I won’t be home on the 10th. They said we understand you won’t be home. You need to contact the seller. I asked why, you have my package? I won’t be home and need to arrange a delivery. Again, contact seller...
Contacted seller. They can’t do anything because UPS has my package.
Told to sign up for UPS website and set up delivery. Jumped through the sign up hoops. Went to change delivery. Nope sorry you can’t change delivery until first delivery attempt is made. Whiskey Tang Foxtrot! If this package gets stolen I’m going to be pissed!!!

 – About 3 days ago.

I hate UPS! This latest BS. I pay extra for early AM Next Day Air delivery for my business. It's now 1:30pm! I call these crackheads (Some non half English speaking jerk from some damn country)....

I hate UPS! This latest BS. I pay extra for early AM Next Day Air delivery for my business. It's now 1:30pm! I call these crackheads (Some non half English speaking jerk from some damn country). Oh you'll get it today! I said damnit I know but I paid extra to have it this morning! He says oh you'll get it today! He says we can't find in system about delivery time! I said you're telling me that I can look in the damn system and see it's supposed to be here early am and you have the damn entire UPS data base at your finger tip and you can't see this! Trash! Absolute garbage! I'm extremely pissed right now! I'm losing money!

 – About 3 days ago.

Ordered next day delivery (and paid extra too!)... The night I ordered it, as soon as they picked it up, the tracking says "We've incorrectly sorted this package which may cause a delay." ...

Ordered next day delivery (and paid extra too!)... The night I ordered it, as soon as they picked it up, the tracking says "We've incorrectly sorted this package which may cause a delay." And it has been 3 days with no delivery. They keep emailing me to tell me the new delivery date, but it just never gets delivered... Still waiting on this item. I probably will not get it at all. They probably opened it up and are using it.

 – About 3 days ago.

-2 clear skys no wind yet Package held hostage in my Town for the 3 day in a row because of "severe weather".. UPS Sucks...

-2 clear skys no wind yet Package held hostage in my Town for the 3 day in a row because of "severe weather".. UPS Sucks

 – About 3 days ago.

Ups sucks all employees got their checks f%@ked over don't work at Ups...

Ups sucks all employees got their checks f%@ked over don't work at Ups

 – About 3 days ago.

Hope everyone is happy with UPS on 12/7/2018.

It's Happy Friday! Keep looking for the positives and what Brown can do for you.

Merry Christmas :)...

Hope everyone is happy with UPS on 12/7/2018.

It's Happy Friday! Keep looking for the positives and what Brown can do for you.

Merry Christmas :)

 – About 4 days ago.

The package showed out for delivery.
I was home all day waiting for the package.
The package never shows ups.
But as usual, they lied about a delivery attempt.
Called them and...

The package showed out for delivery.
I was home all day waiting for the package.
The package never shows ups.
But as usual, they lied about a delivery attempt.
Called them and they agreed to re-attempt the no-attempt.
So I waited all day today.
The package never shows up
But as usual, they lied again about the second delivery attempt.

I'm disabled and have no vehicle. I can't just hop in a car and drive 6 miles away to a UPS access point. I shouldn't have to do that because I paid to have this package delivered. I did not pay to have to go pick it up.

 – About 4 days ago.

10:30 pm last night my package was delivered. I was awoken to the sound of a large neanderthal running across the front porch followed by a loud bang. I got to the front door just in time to see the...

10:30 pm last night my package was delivered. I was awoken to the sound of a large neanderthal running across the front porch followed by a loud bang. I got to the front door just in time to see the ups truck drive off. The package was safely left in between the storm door and the main door. The problem is that the storm door was locked. Was it a magic trick? NO! All he has to do is use all of his force to rip the door open and break the latch to guarantee himself that he didn't have to re-deliver this package tomorrow. I'm sure he knew he broke it too because the door wont stay closed. This very moment that door is being held closed with a string because I had to order a new latch. (fingers crossed that it doesn't get delivered by UPS)

 – About 4 days ago.

The worst. They didn't even attempt to deliver my package before dropping it off at a UPS access point. Not only that I was receiving texts from Amazon saying that they were going to deliver it...

The worst. They didn't even attempt to deliver my package before dropping it off at a UPS access point. Not only that I was receiving texts from Amazon saying that they were going to deliver it the next day... before suddenly, radio silence. I had to call customer service to find out where my package was because they reported it to Amazon as "delivered"

 – About 4 days ago.

I don't think my driver can read !!!!! I get neighbors packages and they get mine. 2 wrong deleveries in the past week, probably about 10 in the last few months. I feel like I should go buy a...

I don't think my driver can read !!!!! I get neighbors packages and they get mine. 2 wrong deleveries in the past week, probably about 10 in the last few months. I feel like I should go buy a brown uniform.

 – About 4 days ago.

My package says "In Transit" "Scheduled Delivery: Wednesday 12/05/2018 Estimated time: by End of Day" this information was updated on 12/06/2018 at 3:32PM. It is going to be tough to...

My package says "In Transit" "Scheduled Delivery: Wednesday 12/05/2018 Estimated time: by End of Day" this information was updated on 12/06/2018 at 3:32PM. It is going to be tough to travel back in time and wait the whole day to receive my package.

 – About 4 days ago.

Don't send christmas packages with UPS! My family got my present online and deliberatly checked the "This is a gift" option, which includes both a note and hiding of details of the package...

Don't send christmas packages with UPS! My family got my present online and deliberatly checked the "This is a gift" option, which includes both a note and hiding of details of the package contents from the recipient. And yet lo and behold I get a delivery email today from UPS that lists everything that's in the package. This isn't even the first time they've f*cked up, there's constant delivery delays and delivery guys who throw your package at the door.

UPS is consistent for being the worst mailing service to grace this planet.

 – About 4 days ago.

"Severe Weather Delay" it currently is and has been clear sky's,no wind and -3 in the city UPS is holding my package.... ups sucks
...

"Severe Weather Delay" it currently is and has been clear sky's,no wind and -3 in the city UPS is holding my package.... ups sucks

 – About 4 days ago.

They are delivering to the wrong address and don't wanna f%@king let me change the address and they can't cancel or reroute it for some reason.
...

They are delivering to the wrong address and don't wanna f%@king let me change the address and they can't cancel or reroute it for some reason.

 – About 4 days ago.

My package keeps being delayed while im in downtown Montreal.
Excuse is that the truck has too much package.....
I never ever eared such bullshit. I hate UPS...

My package keeps being delayed while im in downtown Montreal.
Excuse is that the truck has too much package.....
I never ever eared such bullshit. I hate UPS

 – About 4 days ago.

f%@k 'em where they breath!!!!!!!!...

f%@k 'em where they breath!!!!!!!!

 – About 4 days ago.

Also, one needs to put in perspective some of the complaints here too. I mean is cancer medicine being lost or organ shipments damaged or are most of these "I hope UPS dies" comments really...

Also, one needs to put in perspective some of the complaints here too. I mean is cancer medicine being lost or organ shipments damaged or are most of these "I hope UPS dies" comments really people complaining that their Wonder Bread is a day late.

 – About 4 days ago.

There's 7-billion humans on this planet. If only 6,000 of those were rotten human-beings. You'd be hard pressed to run into an A-Hole.

You see what I'm saying? ...

There's 7-billion humans on this planet. If only 6,000 of those were rotten human-beings. You'd be hard pressed to run into an A-Hole.

You see what I'm saying?

 – About 4 days ago.

If you think about it, UPS delivers on average 20-million packages a day. You can figure 20-25% of those packages are from Amazon or Amazon Third Party Sellers. That's 4-million a day, just from...

If you think about it, UPS delivers on average 20-million packages a day. You can figure 20-25% of those packages are from Amazon or Amazon Third Party Sellers. That's 4-million a day, just from Amazon alone. If Amazon keeps building out their delivery & air service as fast as they have been. That's an significant amount of revenue UPS will lose over the next decade.

It's also worth mentioning that 20-million packages a day, every single day and less than 6,000 complaints on this website. Sure not everyone mad comes here and posts. Also the System Operator weeds/deletes out a lot of attacking or vulgar comments.

Still, hundreds of billions of UPS packages went through their system since this site was founded and less than 6,000 complaints.

Pretty amazing if you think about it.

Just my 2-cents.

 – About 5 days ago.

Website written by someone's 10 YO.
Enter a field of info, hit enter, refreshes page. Another field, repeat.
Go to another tab to get more info and come back, the email has been...

Website written by someone's 10 YO.
Enter a field of info, hit enter, refreshes page. Another field, repeat.
Go to another tab to get more info and come back, the email has been wiped
and back to the start.
Obvious UPS don't want to hear from the public.

 – About 5 days ago.

1Z15Y92WP295202921 2 day shipping. Sourdough bread. Due 12/4.
Aint' got it. Mechanic breakdown, pah.
Bread don't keep, nor do plans to eat it with friends and supper.
Gets...

1Z15Y92WP295202921 2 day shipping. Sourdough bread. Due 12/4.
Aint' got it. Mechanic breakdown, pah.
Bread don't keep, nor do plans to eat it with friends and supper.
Gets worse every time we are doomed to use UPS.
Humbug.

 – About 5 days ago.

UPS sucks because terrible f%@king websites only give you the option for priority shipping that costs like 10$ but i want to play less and get standard shipping because i don't care when it gets...

UPS sucks because terrible f%@king websites only give you the option for priority shipping that costs like 10$ but i want to play less and get standard shipping because i don't care when it gets here

 – About 5 days ago.

I live in on the 2nd floor in a condo building. From my balcony I can see our parking lot clearly. I waited all day for a package to be delivered. I saw the truck drive into the parking lot. With...

I live in on the 2nd floor in a condo building. From my balcony I can see our parking lot clearly. I waited all day for a package to be delivered. I saw the truck drive into the parking lot. With phone in my hand waiting to buzz the UPS driver into my building...he didn't even get out of his truck. I watched him pull his little scanner out, press some buttons, put down his little scanner and start his truck up and drive off. Thought maybe that wasn't my package. 10 minutes later I get a b.s. First attempt made and nobody was home notification and that my package is being delivered to a UPS Drop Off location. I called 1-800-742-5877, gave them my tracking info, was transferred a couple times and the told I would receive a call back in an hour. Hour goes by, I call back. Same song and dance about receiving a call back. Some fast talking guy calls back with the standard b.s. sorry for the inconvenience speech the driver made a valid first attempt at delivery. I told him the security cameras pointing directly at the parking lot and the one over my building directory call box shows he didn't make any attempt at delivering anything. His sorry for the inconvenience got a little more sincere after that. And a promise that my delivery would be redirected to be delivered at my home. UPS a bunch of jerk offs.

 – About 5 days ago.

Amazon handed UPS millions in their success and what did UPS do? Make their service so bad Amazon is now taking it all away. ...

Amazon handed UPS millions in their success and what did UPS do? Make their service so bad Amazon is now taking it all away.

 – About 5 days ago.

All those lazy assed union emplyeee losing $ in UPS stock Tuesday. Maybe you should have actually tried to do the job,...

All those lazy assed union emplyeee losing $ in UPS stock Tuesday. Maybe you should have actually tried to do the job,

 – About 5 days ago.

As a pilot training Amazon air cargo pilots may I say - you’re about to get flushed, brown crap. Aw sorry about your stock. Boo boo. ...

As a pilot training Amazon air cargo pilots may I say - you’re about to get flushed, brown crap. Aw sorry about your stock. Boo boo.

 – About 5 days ago.

f%@king hate that it's been in transit for days now!!!!! Emergency delay is over a backlog which sums up to lost packages. f%@k this. ...

f%@king hate that it's been in transit for days now!!!!! Emergency delay is over a backlog which sums up to lost packages. f%@k this.

 – About 6 days ago.

Imagine a world that ups actually made a delivery on time or the day that actually promise, this is the 2nd day I love it how you call them and they make it seem like it’s coming like it’s not...

Imagine a world that ups actually made a delivery on time or the day that actually promise, this is the 2nd day I love it how you call them and they make it seem like it’s coming like it’s not f%@king coming today and the truck just f%@king drove past my house. Ups needs to be shut down how can a company with a 1 star rating still be in business why the f%@k does amazon still send packages through them. It’s f%@king ridiculous that they can lose a package that weighs 55 pounds. Ups f%@king sucks and should go out of business already.

 – About 6 days ago.

Package arrived at destination carrier facility Nov 29 Out for Delivery Nov 30th,Dec 1, Dec 3 and again today wonder if it will ever get delivered...

Package arrived at destination carrier facility Nov 29 Out for Delivery Nov 30th,Dec 1, Dec 3 and again today wonder if it will ever get delivered

 – About 6 days ago.

I went in to ship a package and their computer went "down" all of the sudden as soon as I walked in the door. UPS is a piece of crap company filled with pieces of crap run by pieces of crap. I...

I went in to ship a package and their computer went "down" all of the sudden as soon as I walked in the door. UPS is a piece of crap company filled with pieces of crap run by pieces of crap. I will make sure they NEVER! get a single penny of my money or my time@!

 – About 6 days ago.

FIVE YEARS AGO it was unheard of that any delivery company could take on UPS head to head. There was those merging, looking into goofy drone deliveries.

FIVE YEARS LATER it is a real...

FIVE YEARS AGO it was unheard of that any delivery company could take on UPS head to head. There was those merging, looking into goofy drone deliveries.

FIVE YEARS LATER it is a real threat that in 10-years AMAZON will be the new leader in air package delivery. FedEx & UPS leadership is old and outdated. All they care about is their own PERSONAL WEALTH. The salaried new hires today have very little chance to being involved in the company's 46 & 111-year old success respectively.

By 2025 AMAZON will be the new leader in the industry. The rats are jumping ship with the philosophy of every man/woman for themselves. Totally contradicting Smith & Casey's vision.

 – About 6 days ago.

Will UPS ever deliver every address in the lower 48 with all their services on all Saturday's in December?

I get nervous on last minute gifts shipped Prime 4-6-days before Christmas....

Will UPS ever deliver every address in the lower 48 with all their services on all Saturday's in December?

I get nervous on last minute gifts shipped Prime 4-6-days before Christmas. Saturday delivery would help. I don't live in Chicago or L.A.

Every customer needs Saturday delivery. Post office can deliver Sunday. UPS doesn't need to work Sunday. Just Saturday.

 – About 6 days ago.

They LOST my package!!!!!!! WHat a bunch of LOSERS! I bought an epic gaming PC, and these loSERS lost it! This is o frustrating I should be a gemr rnight now!...

They LOST my package!!!!!!! WHat a bunch of LOSERS! I bought an epic gaming PC, and these loSERS lost it! This is o frustrating I should be a gemr rnight now!

 – About 6 days ago.

I knew I wasn't going to be available if they showed up earlier in the day. (On a night schedule) So I paid the import fees as soon as they emailed me about it (29th), and instructed them to leave...

I knew I wasn't going to be available if they showed up earlier in the day. (On a night schedule) So I paid the import fees as soon as they emailed me about it (29th), and instructed them to leave it on the front door. (No signature was required)

Noon on the 30th they sent out a delivery notice, and 2pm they attempt delivery. Failed because "no one available to pay import fees". I honestly wasn't expecting the package to show up so soon, it would have been a great surprise. But I wasn't too upset to wait until the following monday.

Monday window comes and goes, 10pm I get an update that my package is delayed due to emergency/weather. No one else in my area having this problem, great.


I've had to pick up packages from them in the past because their drivers LOVE to mark stuff undeliverable. Once there was a sidewalk repair going on across the street, no road interference. And they said the delivery was blocked by construction. They never emailed me about it, and they had already "attempted" twice by the time I noticed.

They should give up on the last mile and just do pickup facilities at this point.

 – About 1 Week ago.

If you're not already aware of this, most (if not all) major console video game releases come out on Tuesday. Anyone ordering a video game for delivery is supposed to receive it on Tuesday, the...

If you're not already aware of this, most (if not all) major console video game releases come out on Tuesday. Anyone ordering a video game for delivery is supposed to receive it on Tuesday, the same day it is released in stores. Well, that's not the case for me today. I have a YouTube channel with over 7 million subscribers who were promised a live stream show today to showcase this new game which was supposed to be delivered today. Thanks to a delay at UPS, this will not happen...no stream today. I was always wary of having my games delivered because of situations like this. Ultimately, this was my fault for trusting UPS to actually do their jobs. No more! ...and I thought FedEx had issues.

 – About 1 Week ago.

Package was out for delivery all day. I waited and waited had a note on the door to knock on the window because the doorbell doesn’t work and the driver simply drove right pass my house and now my...

Package was out for delivery all day. I waited and waited had a note on the door to knock on the window because the doorbell doesn’t work and the driver simply drove right pass my house and now my package is missing with no information available. Good job ups for having the worlds worse service. How is this company still in business and why does amazon still work with them

 – About 1 Week ago.

I love how they state the package will be delivered here by end of day today, I call in as it is now after drivers are off the street.

They first tell me that the roads were too bad to...

I love how they state the package will be delivered here by end of day today, I call in as it is now after drivers are off the street.

They first tell me that the roads were too bad to drive, it is plus 5 with no snow on the ground or has fallen all year.

I get transferred and then told that they put too many packages on the drivers truck so they couldn't deliver to my house.

I THEN get told that the package is going to be held at a UPS depot over an hour and a half away one way, and that I now have to come pick it up! Pretty sure I ordered delivery not for a half asses service.

 – About 1 Week ago.

Delivery date was supposed to be Thursday November 29th (for a $1600.00 laptop). It didn't come. The next day I called and they told me it was on a truck for delivery. So I stayed home all day...

Delivery date was supposed to be Thursday November 29th (for a $1600.00 laptop). It didn't come. The next day I called and they told me it was on a truck for delivery. So I stayed home all day Friday. At about 5:30pm I called again, again they GUARANTEED me it was on a truck and will be delivered by the end of the day. By 11:00pm I went to the online customer service, they told me my revised delivery date was Monday, December 3rd.... Now it's Monday. I called twice, was guaranteed twice the package will be delivered by the end of the day. It's now 9:30pm and I have no package :(
On the website it says severe weather conditions are causing service delays. But the weather is just fine. When I call they say it's taking long because of volume. Not because of weather... UPS can't get anything straight. Worst part is that the package is a 40 minute drive from my house, but they won't let me go pick it up from them. f%@k UPS.

 – About 1 Week ago.

UPS ignored my online signature release and refused to deliver the package because I wasn't home to sign it. What the f%@k is the point of having a pre-release form online if your shitty drivers...

UPS ignored my online signature release and refused to deliver the package because I wasn't home to sign it. What the f%@k is the point of having a pre-release form online if your shitty drivers just ignore it? Does UPS think our world revolves around them and that we all have the luxury of being able to sit on our hands during the work week while we wait at home for your unpredictable ass drivers to show up? 9/10 of us have full time jobs and will NEVER be home to sign for ANYTHING. UPS is a piece of shit and honestly hates its customers. If the end users had even a shred of choice in the matter of which shipping service were used, there'd be no question UPS would lose all of its business.

 – About 1 Week ago.

Wondering why your call to a supervisor actually made your service worse? Because drivers punish customers who complain and take great pride in making your deliveries as obviously frustrating as...

Wondering why your call to a supervisor actually made your service worse? Because drivers punish customers who complain and take great pride in making your deliveries as obviously frustrating as possible without you being able to prove it’s intentional. There are no coincidences with a company that knows every address you’ve lived at, what you buy and so much more.

 – About 1 Week ago.

How does awful UPS stay in business and pay such high salaries? Because you accept it. They bet every year they can lower the bar more and take home more $$ for treating you worse and you keep proving...

How does awful UPS stay in business and pay such high salaries? Because you accept it. They bet every year they can lower the bar more and take home more $$ for treating you worse and you keep proving them right.

 – About 1 Week ago.

Calling UPS to complain? They spend $$$ to be sure you get a frustrating, useless experience and won’t bother again. No you can’t soeak to a person until you go through the automated system with...

Calling UPS to complain? They spend $$$ to be sure you get a frustrating, useless experience and won’t bother again. No you can’t soeak to a person until you go through the automated system with tracking even though you already know that info, then you’ll say “speak to a person” and you’ll hear another recording telling you agents can’t help you or tell you a delivery time. Then you’ll
route to India where “Sally” will put you on hold until you either hang up or wait to hear “do not worry it is coming soon.” UPS knows you’ll accept it and give up. The End.

 – About 1 Week ago.

Why is UPS still not delivering your 2-3 late package even if Red AM until late day or night? Because businesses - even ground biz is more important to UPS than your silly residential next day air....

Why is UPS still not delivering your 2-3 late package even if Red AM until late day or night? Because businesses - even ground biz is more important to UPS than your silly residential next day air. And if they missed 10:30 AM (or noon really) they know you’ll demand a refund so you automatically just become another ground package that day,

 – About 1 Week ago.

Jeff Bezos will gladly take your $ and tell you you have to accept lousy UPS. No you don’t. UPS IS going to waste your valuable time, and piss you off period so pick up your phone and tell Amazon...

Jeff Bezos will gladly take your $ and tell you you have to accept lousy UPS. No you don’t. UPS IS going to waste your valuable time, and piss you off period so pick up your phone and tell Amazon they can pay to have it shipped back or give it to you if it arrives eventually. You decide who you accept, period. Demand better.

 – About 1 Week ago.

Paid Extra ForNex Day Air Saturday Delivery and they delay it as always.. like not joking EVERY time I order from Amazon and it goes UPS it's Delayed or lost. I LOATHE UPS!!!...

Paid Extra ForNex Day Air Saturday Delivery and they delay it as always.. like not joking EVERY time I order from Amazon and it goes UPS it's Delayed or lost. I LOATHE UPS!!!

 – About 1 Week ago.

I constantly get "Customer was not available when UPS attempted delivery. Will deliver to a nearby UPS Access Point™ for customer coll." This time I recorded 6 hours of front door video and...

I constantly get "Customer was not available when UPS attempted delivery. Will deliver to a nearby UPS Access Point™ for customer coll." This time I recorded 6 hours of front door video and now have proof that they are incompetent liars. My camera only records 25 min at a time so it required constant attention. Why they can't give a 10 minute alert like all of the others is, well, consistent with idiots.

 – About 1 Week ago.

I receive about ten packages a day to multiple addresses in different cities by all the shipping companies. I have told my suppliers I won’t do business with them if they ship UPS to me again.. the...

I receive about ten packages a day to multiple addresses in different cities by all the shipping companies. I have told my suppliers I won’t do business with them if they ship UPS to me again.. the other day I had to deal with a new company that ships UPS only. I told them I would allow one package but if I come back I won’t accept UPS again. The funny thing is that one package (shipped to a new town I haven’t had all the previous trouble with) showed out for delivery yesterday but never came. I called them at around 8pm and they promised me it was still coming that day (after 20 minutes on hold). I waited until one AM and they never came. Saturday came by and they showed it was loaded onto the truck again and it was out for delivery.. around 6pm I called them again because it still hadn’t come and they again promised me it would be delivered today. An hour later and now it shows delivery rescheduled until Monday!!! See UPS didn’t say “Gee, we screwed these people on Friday so we will deliver their packages first on Saturday” because they just don’t care! This is why I tell my suppliers if they screw up and send something UPS I will have to decline it because I need to show them there are consequences to using a poor quality company that doesn’t care about customer service. I spend thousands a month with Amazon too and my account holds a lot of clout there.. when they ship UPS and the packages don’t come on time they refund my money and let me keep the items.. I’ve made about $250 in the last two weeks alone.. I do that so they too can start to see there are consequences to using this wretched company!

 – About 1 Week ago.

People here say. They'll never use UPS again. If I order a Roomba on Amazon Prime, then Amazon ships it via a carrier of their choice.

How do you guys go about banning UPS being used...

People here say. They'll never use UPS again. If I order a Roomba on Amazon Prime, then Amazon ships it via a carrier of their choice.

How do you guys go about banning UPS being used on sites such as Amazon? I realize you could contact Amazon and ask, but I personally don't see them being able to never use UPS services. Especially if you're an avid Prime customer.

 – About 1 Week ago.

Package has spent the last 4 days in Phoenix. I'm in San Antonio. What the f%@k?...

Package has spent the last 4 days in Phoenix. I'm in San Antonio. What the f%@k?

 – About 1 Week ago.

UPS sucks because no matter how you type in your address, they’ll make up an excuse to say something is missing/wrong...even though I saw the guy arrive in front of my house, mess around with the...

UPS sucks because no matter how you type in your address, they’ll make up an excuse to say something is missing/wrong...even though I saw the guy arrive in front of my house, mess around with the packages for a few minutes, then leave without even putting in an InfoNotice card on my mailbox. They don’t even try. Not even a phone call because as customer service told me “they are not obligated to call you. If they do, it’s out of consideration”. I wish amazon would let you choose which company to deliver with since we are paying for the Prime service annually 😡 I only trust USPS

 – About 1 Week ago.

I do not trust UPS to deliver packages to correct ;location. that could be address or PO box- multiply times we have received items drop off at our door steps that suppose to go to entirely different...

I do not trust UPS to deliver packages to correct ;location. that could be address or PO box- multiply times we have received items drop off at our door steps that suppose to go to entirely different address - not one item but up to three items with the same address- the answer I have read from the spoke hole on line of UPS is" We deliver thousands of packages and letters daily- well then it the large image of this, what should be required is the percentages of mis-deliver items that owners can put on line so everyone can read the screw ups from UPS- The airlines were force to fess up on luggage never making it to the correct location that was checked in to be delivered too- - myself I am still waiting from 1989 for the family luggage to arrive from its world tour of 40 plus yrs - airline company apparently are still looking for it - just like OJ is looking for the murderer/s who killed his wife and the brown guy. but back to wrong delivery. this should be mandated since its the tax payers who pay for the outrageous system to keep it afloat. as i am adding this as of 11/2018 todate we have had over 15 packages delivered to us that go to others.

 – About 1 Week ago.

Package scheduled for delivery on Thursday. Late trailer arrival missed a connection and caused a 1 day exception delay. Took almost a day to get a new scheduled delivery date (Friday). Package was...

Package scheduled for delivery on Thursday. Late trailer arrival missed a connection and caused a 1 day exception delay. Took almost a day to get a new scheduled delivery date (Friday). Package was then scheduled to deliver Friday Afternoon and was shown as "Out for Delivery". When it didn't get delivered I got another exception notice changing the delivery to Friday evening. When it didn't arrive by 8, I got yet another notice saying my delivery would be delayed by another day, even though the package had been shown as out for delivery. Guess the driver got tired and went home! I understand that this is a busy time ($$$) for UPS, but shouldn't they know how long it takes to load/unload trailers, get them from point A to point B, and then drive a route and deliver a truck load of boxes? If you are pushing your people so hard that they can't complete scheduled routes, that's just wrong. Get more conservative in your delivery estimates and give your people a break! Or just hire more people. You don't need a degree in Rocket Surgery to load and unload boxes, so temps are available.

 – About 1 Week ago.

They claim they tried to deliver my package at 10:52PM, but there are no footprints in the snow. ...

They claim they tried to deliver my package at 10:52PM, but there are no footprints in the snow.

 – About 1 Week ago.

The worst shipping company ever! Its like they teach their asshole drivers to mark a package delivered when they are running late and plan to drop it off the next day...

The worst shipping company ever! Its like they teach their asshole drivers to mark a package delivered when they are running late and plan to drop it off the next day

 – About 1 Week ago.

Go to hell UPS I will make it my mission in life to dissuade other businesses to dump you, you're not a delivery service you're a package hostage menace of incompetence and impotence. You cost...

Go to hell UPS I will make it my mission in life to dissuade other businesses to dump you, you're not a delivery service you're a package hostage menace of incompetence and impotence. You cost me insane time and $$ every damn time I have to deal with you.

 – About 1 Week ago.

Doraville GA UPS, UPS Red package by 10:30 AM, 5 PM still waiting and having to waste the whole night now too to sign for it. I couldn't hate you more UPS. Entire day off wasted watching the front...

Doraville GA UPS, UPS Red package by 10:30 AM, 5 PM still waiting and having to waste the whole night now too to sign for it. I couldn't hate you more UPS. Entire day off wasted watching the front door and your crappy, cheap India call centers are more useless than you are. Make sure the execs get several million though.

 – About 1 Week ago.

This ridiculous company has lost me thousands of dollars by delivering my packages late. I hate them and I refuse to use them any longer. UPS you suck and your customer service is horrific!...

This ridiculous company has lost me thousands of dollars by delivering my packages late. I hate them and I refuse to use them any longer. UPS you suck and your customer service is horrific!

 – About 1 Week ago.

UPS I will have the pleasure tomorrow of cancelling your ultra shitty service for all six of our firms locations. Our clients no longer accept any UPS service after so many lost, stolen and...

UPS I will have the pleasure tomorrow of cancelling your ultra shitty service for all six of our firms locations. Our clients no longer accept any UPS service after so many lost, stolen and chronically late non-deliveries. You suck worse than the USPS did in the 80's. DHL is a luxury upgrade to your lousy service.

 – About 1 Week ago.

I will liking persons calling the UPS to having service to know of course we love to have the call! We are place you on a brief hold and make some tea or watching of Netflix until you hang up. Often...

I will liking persons calling the UPS to having service to know of course we love to have the call! We are place you on a brief hold and make some tea or watching of Netflix until you hang up. Often we listen to your frustration on speaker to laugh and share with others. Oh what a good time. Please to be calling soon!

 – About 1 Week ago.

UPS has so many customers calling about late, lost or miserable service that you are told THREE times by recording before transfer to India that nobody will help you by phone. Meaning? Don't...

UPS has so many customers calling about late, lost or miserable service that you are told THREE times by recording before transfer to India that nobody will help you by phone. Meaning? Don't bother our Indian call center - they don't know and don't care either.
Shame on your for expecting UPS to do anything they guarantee.

 – About 1 Week ago.

DORAVILLE Georgia UPS is the worst UPS hub of any delivery service I've ever heard of. By far. They literally can't deliver a single package on time or even on the day it should be. Yeah...

DORAVILLE Georgia UPS is the worst UPS hub of any delivery service I've ever heard of. By far. They literally can't deliver a single package on time or even on the day it should be. Yeah unionize - look how great it is for UPS. They'll put this trash company out of business.

 – About 1 Week ago.

UPS RED to Doraville GA UPS station isn't by 10:30 AM after you pay $120 to these incompetent morons, it means OOOPS late plane again, we'll be there by 8 PM maybe. HOW DO YOU STAY IN BUSINESS...

UPS RED to Doraville GA UPS station isn't by 10:30 AM after you pay $120 to these incompetent morons, it means OOOPS late plane again, we'll be there by 8 PM maybe. HOW DO YOU STAY IN BUSINESS when you fail literally every package Doraville UPS???

 – About 1 Week ago.

UPS can suck the lard out of my ass, how tf is it that i ordered something on Amazon on monday same day i ordered on evike and of course amazon pulls thru first with delivery and i have to wait till...

UPS can suck the lard out of my ass, how tf is it that i ordered something on Amazon on monday same day i ordered on evike and of course amazon pulls thru first with delivery and i have to wait till monday for my evike stuff because of ups

 – About 1 Week ago.

Very slow moving business. Will never use it again....

Very slow moving business. Will never use it again.

 – About 2 weeks ago.

I live on a very busy street in Brooklyn NY with a high school on one end and a subway station entrance on the other. The short-sighted UPS driver allowed the seasonal worker to leave a door notice...

I live on a very busy street in Brooklyn NY with a high school on one end and a subway station entrance on the other. The short-sighted UPS driver allowed the seasonal worker to leave a door notice the stated my name and the words, "BEHIND TRASH". My package is gone.

 – About 2 weeks ago.

Such an ass company. I roll my eyes whenever I find out they're the ones delivering my package. Always a delay. I live in Oregon and my package is from California. Is it really going to take one...

Such an ass company. I roll my eyes whenever I find out they're the ones delivering my package. Always a delay. I live in Oregon and my package is from California. Is it really going to take one whole week?

 – About 2 weeks ago.

Been waiting all day for my infusion medication which cost $25,262, it's been out for delivery since 9:44 AM. Called CVS Specialty to have the package intercepted by a local courrier and of course...

Been waiting all day for my infusion medication which cost $25,262, it's been out for delivery since 9:44 AM. Called CVS Specialty to have the package intercepted by a local courrier and of course UPS cannot contact the driver. Meds were shipped "overnight critical delivery gauranteed" lol, looks like it's time to switch back to FedEx.

 – About 2 weeks ago.

Was supposed to receive my package today...it's been out for delivery since 2:03 am...just received a notice that there was a delivery exception...called and the customer service rep in Bangladesh...

Was supposed to receive my package today...it's been out for delivery since 2:03 am...just received a notice that there was a delivery exception...called and the customer service rep in Bangladesh that I spoke with said it was because the driver scanned and took the package but my delivery area is not on their route...how is that even possible? UPS = incompetence

 – About 2 weeks ago.

"Out for Delivery" then "In Transit" then "Out for Delivery" then "In Transit" then...... Who knows?...

"Out for Delivery" then "In Transit" then "Out for Delivery" then "In Transit" then...... Who knows?

 – About 2 weeks ago.

Because I ordered a roof rack for my move out of state, UPS delivered half of the packages the first time and lost the second half.

Amazon then resent the order next day with UPS which...

Because I ordered a roof rack for my move out of state, UPS delivered half of the packages the first time and lost the second half.

Amazon then resent the order next day with UPS which told me they can't deliver because of bad weather. I now have one day left at this house and still no $400 roof rack.

UPS priority over night = about one week.

 – About 2 weeks ago.

Because my package was just received in Los Angeles, and they told me my ground shipping would be received yesterday (in the east coast)....

Because my package was just received in Los Angeles, and they told me my ground shipping would be received yesterday (in the east coast).

 – About 2 weeks ago.

How does UPS get away with their horrible service, system and driver attitude? Why are we all putting up with it? I switched my Black Friday orders to UPS due to the Canada postal strike situation and...

How does UPS get away with their horrible service, system and driver attitude? Why are we all putting up with it? I switched my Black Friday orders to UPS due to the Canada postal strike situation and am regretting this soooo much. Have to cancel my weekend trip with my Mom that she has been really looking forward to, in hopes I can secure delivery of a number of expensive purchases that I cannot afford to miss. My tracking says signatures are required but UPS customer service say the sellers did NOT pay for the extra security of signatures and so they can't stop their driver from dropping the packages wherever. The tracking said laptop would be delivered next week, but shows up today. No signature, driver just left it out on front in full view. Fortunately I ran home on a whim, and found it. The next item will be delivered today by 7 according to tracking, which was just updated now.....at 10 pm. Huh? Did call customer service and got nothing but circle talk...I had this experience a few years ago with a very rude and inflexible UPS driver who refused to leave a large box of specially ordered merchandise, because he couldn't 'find' anyone to accept it. The delivery address was a staffed public building, and we were specifically waiting for the delivery. It took 5 attempts and each time he simply drove by, then left saying there was 'no one there'. Eventually a local business got involved and we were able to retrieve there, but not before several threats that our delivery items would end up in Sault Ste. Marie or some way out of the way place where 'undeliverables' go. How could I have forgotten that and booked UPS again!!! Why does a company like this survive? Surely we all, and the huge delivery industry, is worth more and better!

 – About 2 weeks ago.

UPS should stand for U People Suck!!! 2 days I've been waiting on a delivery!!! Their tracker states the package was "Out for Delivery" then mid day goes back to stating "In...

UPS should stand for U People Suck!!! 2 days I've been waiting on a delivery!!! Their tracker states the package was "Out for Delivery" then mid day goes back to stating "In Transit". This happened twice already. Its BS!!!!!

 – About 2 weeks ago.

f%@k u UPS all I’m trying to do is print out a return order form for something I bought that was the wrong size. Turns out it’s impissible and I’m stuck here printing out blank pages cause u...

f%@k u UPS all I’m trying to do is print out a return order form for something I bought that was the wrong size. Turns out it’s impissible and I’m stuck here printing out blank pages cause u f%@kers can’t get ur shit together. Adidas pick someone better, and f%@k u UPS.

 – About 2 weeks ago.

UPS has no means for recipients to comment on unsatsfactory delivery where the driver lies about the status of a delivery.
UPS may ignore you but they are less likely to ignore the business...

UPS has no means for recipients to comment on unsatsfactory delivery where the driver lies about the status of a delivery.
UPS may ignore you but they are less likely to ignore the business that uses them to deliver to you.
Contact whoever is paying UPS for their services and ask them to go after UPS.

 – About 2 weeks ago.

Why can't UPS deliver EVERY SATURDAY in ALL 50-STATES in December? ...

Why can't UPS deliver EVERY SATURDAY in ALL 50-STATES in December?

 – About 2 weeks ago.

I hate UPS so much. I ordered something last week and got 2-day shipping. Guess how long it's been... 6 days. UPS has to be the worst shipping company ever. Triple the time of what I paid for? How...

I hate UPS so much. I ordered something last week and got 2-day shipping. Guess how long it's been... 6 days. UPS has to be the worst shipping company ever. Triple the time of what I paid for? How sh*tty could a company get? F*ck UPS, never ordering from them again.

 – About 2 weeks ago.

Reason # 5,714 why UPS will always be #2.

Can't get their sh*t together with tracking. Every single thing I have ordered this year that gets shipped by UPS always comes between 1-3...

Reason # 5,714 why UPS will always be #2.

Can't get their sh*t together with tracking. Every single thing I have ordered this year that gets shipped by UPS always comes between 1-3 days later than they initially said.

Package is going to Manchester NH from NY. Why the hell does it have to sit in Chelmsford for 2 days? I order something that Fedex delivers I get it next day from NY, NJ, MD, DE....WTF?

http://i66.tinypic.com/339rubk.jpg

 – About 2 weeks ago.

So had some car parts sent through worldwide expedited from Japan, normally takes 3-5 days. Apparently there was some missing paperwork and after a 2 day back and forth between the shipper and UPS...

So had some car parts sent through worldwide expedited from Japan, normally takes 3-5 days. Apparently there was some missing paperwork and after a 2 day back and forth between the shipper and UPS turns out UPS just misplaced the paperwork. Things finally got straightened out and I had an export scan on Sunday 11/25 and a scheduled delivery date of 11/29. Then it changed to 11/30. Now it is 12/3 and it just keeps sitting more than 24 hours at each stop. There is no sense of urgency by UPS at all even though they screwed up. Two weeks of shipping, a duck in a rowboat would be faster. YOU SUCK UPS!

 – About 2 weeks ago.

"Uhhh yeah man this yeah UPS." Can you dial a phone number and drool that into the phone like Tone Loc on Fentanyl? Are you Tone Loc on Fentanyl? Doraville GA UPS is hiring leaders like you!...

"Uhhh yeah man this yeah UPS." Can you dial a phone number and drool that into the phone like Tone Loc on Fentanyl? Are you Tone Loc on Fentanyl? Doraville GA UPS is hiring leaders like you! Get paid to touch other peoples junk and tell them Yeah man, this yeah UPS. Start today!

 – About 2 weeks ago.

I was supposed to receive my package 2 yesterday, today the delivery truck came to my street, i was able to see it from my home, IT LEFT WITHOUT DELIVERING MY f%@kING PACKAGE. I called customer...

I was supposed to receive my package 2 yesterday, today the delivery truck came to my street, i was able to see it from my home, IT LEFT WITHOUT DELIVERING MY f%@kING PACKAGE. I called customer service 3 times and they did nothing, still waiting for my package to be delivered in the slowest way possible :)

 – About 2 weeks ago.

Amazon is now delivering our packages and we haven't seen a UPS truck in weeks. No more packages thrown 30 feet into our front door. No more feces trucks driving past us without stopping to...

Amazon is now delivering our packages and we haven't seen a UPS truck in weeks. No more packages thrown 30 feet into our front door. No more feces trucks driving past us without stopping to deliver already late packages. Hope you go bankrupt UPS. You deserve it.

 – About 2 weeks ago.

I ordered a 2000$ laptop and was super anxious about it, because i had the whole week full and only one day free. After i saw that it will come Wednesday i cleared all of my week so i could have that...

I ordered a 2000$ laptop and was super anxious about it, because i had the whole week full and only one day free. After i saw that it will come Wednesday i cleared all of my week so i could have that one day free. I even called them, requesting the driver to call me when he reaches the building because you need a chip to enter. The Customer support service said they have sent the message so i was left assured. When the time comes, i look out of my window seeing the UPS truck coming and the driver went outside, picked up the stuff, went to the door, looked around, and then went back to the truck and started going away. Furious, i call to ask WTF happened, and customer support told me that they never have sent a message, and that the package will come tomorrow since i was not on the place. So now my whole work week is ruined because i needed this laptop for work, and i totally cannot even get it now since work from very early to very late, and all the UPS stores where they can leave the packages are closed. So f%@k UPS and their lying customer service and their lazy ass drivers!

 – About 2 weeks ago.

Get to know your UPS fellers

https://m.youtube.com/watch?v=jzoxzxKTNmI...

Get to know your UPS fellers

https://m.youtube.com/watch?v=jzoxzxKTNmI

 – About 2 weeks ago.

I ordered a expensive ass calculator and a switch game they marked both as delivered and i only f%@king received my switch game.....

I ordered a expensive ass calculator and a switch game they marked both as delivered and i only f%@king received my switch game..

 – About 2 weeks ago.

I don't know what to do anymore. My AncestryDNA kit from Amazon claims it was shipped UPS but the third party seller has no tracking and it's been 30-days. Now almost daily it's cheaper...

I don't know what to do anymore. My AncestryDNA kit from Amazon claims it was shipped UPS but the third party seller has no tracking and it's been 30-days. Now almost daily it's cheaper online somewhere but sit on my hands waiting for this kit.

Seller won't e-mail back, Amazon chat person claims refund coming. So, I wait a week and no refund. Get on again and either call or chat and same thing. They tell me something is not correct with this seller and I tell them all UPS packages have tracking and this one doesn't according to my orders and I "should of received it by Nov. 9th".

I know this is more of an Amazon fault than UPS, but how could they tell so many buyers that they shipped all these out UPS but really have not.

It's just frustrating.

 – About 2 weeks ago.

My packages were due to arrive 2 days ago. still have not arrived. They must be backed up for the holiday season again....

My packages were due to arrive 2 days ago. still have not arrived. They must be backed up for the holiday season again.

 – About 2 weeks ago.

I clicked their link to get a 40% discount on a package weighing less than 10 lbs. to ship from Texas to California. I went with ground for the lowest price but ended up paying over $38 and waited...

I clicked their link to get a 40% discount on a package weighing less than 10 lbs. to ship from Texas to California. I went with ground for the lowest price but ended up paying over $38 and waited for over a week. They charged my credit card twice on the day it shipped and again a third charge on the day it was received. Their virtual assistant and phone robots run you around in circles. I tried to call but of course those lazy bastards are not in at 8:30 AM.

 – About 2 weeks ago.

How much does it cost to ship a 63lb package from Spokane,Washington to Clearwater, Florida with a value of $200 and how many days will it take to get there regular mail??? The size of the box is...

How much does it cost to ship a 63lb package from Spokane,Washington to Clearwater, Florida with a value of $200 and how many days will it take to get there regular mail??? The size of the box is about 20 inches long, 24 inches high and about 14-16 inches wide.

Thank you if anybody knows. UPS website was not working for me.

 – About 2 weeks ago.

I f%@kING HATE UPS SO f%@kING MUCH I LITERALLY WANT TO SCREAM MY HEAD OFF JUST THINKING ABOUT THOSE SLEESY f%@kS GODDDDDDDD. I had 4 boxes that I sent, $600!!!!!!!!!!! 3 came and they were in...

I f%@kING HATE UPS SO f%@kING MUCH I LITERALLY WANT TO SCREAM MY HEAD OFF JUST THINKING ABOUT THOSE SLEESY f%@kS GODDDDDDDD. I had 4 boxes that I sent, $600!!!!!!!!!!! 3 came and they were in herendous conditions. The 4th never came, they told me that my BRAND NEW UNOPENED bottle of olive oil got busted. HOW f%@kING HARD CAN YOU BE THROWING A BOX AROUND TO BUST A NEW BOTTLE OF OLIVE OIL?!?!?!?!?! So they told me that they were just going to send it back to my house in Florida BUT NOW I HEAR THAT THEY f%@kING DESTROYED IT AND EVERYTHING INSIDE OF IT!!!!!! There was a mother f%@king $300 jacket in there and atleast $400 worth of other stuff. I’m literally so mad I want UPS to get wiped off the planet. IM EIGHTEEN YEARS OLD WITH NO f%@kING MONEY NO ONE HELPS ME PAY FOR SHIT ITS ALL ON ME, I CANT AFFORD TO HAVE 25% OF WHATS VALUABLE DESTROYED.

 – About 2 weeks ago.

They lie so much been waiting for 2 days still no delivery and that dumb robot can't tell you anything...

They lie so much been waiting for 2 days still no delivery and that dumb robot can't tell you anything

 – About 2 weeks ago.

I Will never use them again ...

I Will never use them again

 – About 2 weeks ago.

Waited for package.daughter found notice.doorbell did not ring.package supposedly at corner ghetto store .6 miles away
How is that defined as I don't know: "delivery...

Waited for package.daughter found notice.doorbell did not ring.package supposedly at corner ghetto store .6 miles away
How is that defined as I don't know: "delivery service"??!!bloody bell



 – About 2 weeks ago.

UPS Sucks!. Sat at work all day (day after Thanksgiving) to wait for package instead of spending time with family only to see delivery status changed to "Delivery has been rescheduled due to...

UPS Sucks!. Sat at work all day (day after Thanksgiving) to wait for package instead of spending time with family only to see delivery status changed to "Delivery has been rescheduled due to holiday closures." Who's closure are they talking about? There own?!!!! We're open. I'm here.
Only option is to drive 16 miles out of my way or wait till Monday.

UPS is a joke. Called and spoke to "Christopher" who refused to let me talk to his supervisor. Unbelievable. Do yourself a favor and use the postal service!

 – About 2 weeks ago.

I had two Amazon packages the UPS marked as delivered on Wednesday that were NOT delivered to my address. They showed up on my porch sometime on Thursday (Thanksgiving) while we were out. Since UPS...

I had two Amazon packages the UPS marked as delivered on Wednesday that were NOT delivered to my address. They showed up on my porch sometime on Thursday (Thanksgiving) while we were out. Since UPS was not delivering on the holiday, I'm sure I'm correct in assuming that the driver left them at the wrong house on the next street over, and whoever got them on Wednesday brought them over to us on Thursday. Apparently my address is "8XX ANY STREET STARTING WITH A W". Thank goodness for honest neighbors. The UPS ‘driver release’ is apparently considered ‘proof’ of delivery. Stupid assholes.

 – About 3 weeks ago.

My son was expecting a package yesterday, which was tracked as in the truck "out for delivery". It had already sat at the local facility for 2 days (was supposed to be a 2 day delivery, a...

My son was expecting a package yesterday, which was tracked as in the truck "out for delivery". It had already sat at the local facility for 2 days (was supposed to be a 2 day delivery, a service he pays for monthly from Amazon). At about 8:00 am, for some odd reason, the tracking info changed to 'receiver requested a hold on delivery'. My son hadn't made that request. After several phone calls, verifying that the address, and name was correct (no apparent reason for a hold) it got straightened out and went back on the truck for delivery around 8:30 am. However, it was never delivered! It's now Thanksgiving day, so no delivery today either.
Perhaps tomorrow? Who knows...tracking now says, "check back later for scheduled delivery".

 – About 3 weeks ago.

I am no longer purchasing from any vendor using UPS, including Lands End. Have been trying to get package delivered to one of UPS's own stores. Horrible service. And their website is...

I am no longer purchasing from any vendor using UPS, including Lands End. Have been trying to get package delivered to one of UPS's own stores. Horrible service. And their website is incomprehensible, and when somewhat comprehensible, simply doesn't work. I am exhausted from trying to get them to do at least one thing right. Really, how hard is it for them to deliver a package from their 43rd Street warehouse to a store on 17th Street? Nope.

 – About 3 weeks ago.

Saturday Delivery Nationwide, Saturday Delivery Nationwide, Saturday, Saturday...

Saturday Delivery Nationwide, Saturday Delivery Nationwide, Saturday, Saturday

 – About 3 weeks ago.

I live 8 minutes away from the UPS Center... It's been out for delivery for five hours. ...

I live 8 minutes away from the UPS Center... It's been out for delivery for five hours.

 – About 3 weeks ago.

No one is even home, but they marked it as "refused and sent back to sender" even though its something I desperately need and I have authorized a release to leave it at my front door. THEY ARE...

No one is even home, but they marked it as "refused and sent back to sender" even though its something I desperately need and I have authorized a release to leave it at my front door. THEY ARE HORRIBLE. BROOKLYN 11215 is THE WORST. The drivers are horrible and should be fired and replaced.

 – About 3 weeks ago.

shipped a box yesterday for delivery by noon tomorrow. box sat at same location and is still there...now package wont be delivered until Friday and they offer no resolution...thanks for screwing up a...

shipped a box yesterday for delivery by noon tomorrow. box sat at same location and is still there...now package wont be delivered until Friday and they offer no resolution...thanks for screwing up a sons thanksgiving who is in a medical facility...and thanks for not giving a damn

 – About 3 weeks ago.

Payed for 2day shipping. The f%@king package sat at the location a whole day be for it was shipped then took 4 days....

Payed for 2day shipping. The f%@king package sat at the location a whole day be for it was shipped then took 4 days.

 – About 3 weeks ago.

The package says it will be delivered Monday the 19th by end of day. Mind you the driver used the full term of "end of day". I wake up early for work so naturally I go to bed fairly early....

The package says it will be delivered Monday the 19th by end of day. Mind you the driver used the full term of "end of day". I wake up early for work so naturally I go to bed fairly early. This man shows up and "ATTEMPTS" to deliver the package at 9:05pm, rad. Then it says it will be delivered to a drop point near by today that naturally closes at 7pm EST, so here I am at 6:41pm...no package and again have to wait another day. Classic

 – About 3 weeks ago.

Driver buzzed in my apartment, I picked up and said I can't make it as I'm at work. Requested he drop it off at a near access point which I specified. Minutes later, I get a text update saying...

Driver buzzed in my apartment, I picked up and said I can't make it as I'm at work. Requested he drop it off at a near access point which I specified. Minutes later, I get a text update saying it was a missed delivery and another attempt will be made tomorrow. I'm at work again tomorrow.

 – About 3 weeks ago.

They don't care about delivery, don't care about customers, the mentality just to get rid of the f##&*(g package to anybody who is willing to take it....

They don't care about delivery, don't care about customers, the mentality just to get rid of the f##&*(g package to anybody who is willing to take it.

 – About 3 weeks ago.

Created a new UPS account. Was logged out immediately and the site refuses my password, now I'm locked out of my account with no way in. Site breaks when trying to reset the password....

Created a new UPS account. Was logged out immediately and the site refuses my password, now I'm locked out of my account with no way in. Site breaks when trying to reset the password. Whoop-dee-doo, just what I asked for.

 – About 3 weeks ago.

Missed Package, was told it would make another attempt later that day, at the end of day it updated saying it would make an attempt tomorrow. I tried changing it so I could just go pick it up in the...

Missed Package, was told it would make another attempt later that day, at the end of day it updated saying it would make an attempt tomorrow. I tried changing it so I could just go pick it up in the store, and after confirming, it rescheduled it so I couldn't do so until Tuesday (4 days later). Called them, it's impossible to cancel.

 – About 3 weeks ago.

UPS delivers crappy Avon shipment to next door neighbour every two weeks. Not sure where UPS find the drivers, this jerk uses my front lawn to perform 10 point turn because he can't back out the...

UPS delivers crappy Avon shipment to next door neighbour every two weeks. Not sure where UPS find the drivers, this jerk uses my front lawn to perform 10 point turn because he can't back out the drive. Lawn is severely damaged and i can't get any response from UPS.
Crap service, will never use this company.

 – About 4 weeks ago.

I waited all day today at home - package not delivered to my door. I put the buzzer code for our apartment on it, I could have let the driver up for me to sign for it, but the lazy shiftless a-hole...

I waited all day today at home - package not delivered to my door. I put the buzzer code for our apartment on it, I could have let the driver up for me to sign for it, but the lazy shiftless a-hole didn't bother to buzz up - just slapped a "delivery attempted - not at home" notice in the lobby.

 – About 4 weeks ago.

I came home today, to find a "info notice" from the UPS on my door. It had my first name, the date, and "1pkg @ office" written in the grey box. Several places this piece of paper...

I came home today, to find a "info notice" from the UPS on my door. It had my first name, the date, and "1pkg @ office" written in the grey box. Several places this piece of paper reassures me that I can enter the "info notice" code on their website, so I can locate my package (this what I assume they mean by "pkg"). The code is not registered anywhere on the website, I enter it in several different tracking boxes, and it does not exist. So, I head down to the nearest ups office, and show them the note. They explain to me that they don't get packages, that I have to head to one of two other offices, and give me an address and two phone numbers. I ask how I was supposed to know this, since the is literally no information on my note, and the tracking number is not registered on their website. She tells me that that's not a tracking number, and I need to see where I ordered it from. I calmly explain that it's a gift exchange, and I didn't order it from anywhere. She hands me the note, and tells me to have a nice day.

So, tomorrow, I will be calling these mystery numbers to try and find this package at some office, without being able to look up its location. I guess I was bored and was in need of a vague, frustrating scavenger hunt.

 – About 4 weeks ago.

My UPS contract driver is the laziest, he attempted to deliver once and then sent the package far away where i had to pick up. What happened to making another attempt? SUPER LAZY. FedEx is the way to...

My UPS contract driver is the laziest, he attempted to deliver once and then sent the package far away where i had to pick up. What happened to making another attempt? SUPER LAZY. FedEx is the way to go.

 – About 4 weeks ago.

This is the second day in a row that I've had to take off work and waste to get a UPS package. Yesterday I got a notification that my package was arriving ahead of schedule, and nothing came!...

This is the second day in a row that I've had to take off work and waste to get a UPS package. Yesterday I got a notification that my package was arriving ahead of schedule, and nothing came! Wasted time! Today I waited at home all day, just to find out that they came, didn't knock on my door, and just left an innvoice on the door. What the f%@k?! Not even going to make an effort for their customers who have to take time away from elsewhere because UPS is so unspecific about when their packages are going to be delivered to you.

 – About 4 weeks ago.

Order something next day, as soon as I get confirmation of shipment I change delivery address (Prior to getting to my regional delivery hub) I am told that it will now take one more day to deliver,...

Order something next day, as soon as I get confirmation of shipment I change delivery address (Prior to getting to my regional delivery hub) I am told that it will now take one more day to deliver, and they cant change back now its too late.

So I paid $28 for next day air for 2 day free shipping option.

Took 2 hours on the phone to get that answer!!

UPS Sucks

 – About 4 weeks ago.

UPS is the worst shipping company in the world.

I had a package coming to Canada from the US, a personal shipment. I get a call that this will require brokerage, I have no idea why it...

UPS is the worst shipping company in the world.

I had a package coming to Canada from the US, a personal shipment. I get a call that this will require brokerage, I have no idea why it would but I stupidly agree to that. I get a notice that I will owe $550 upon delivery. I called and after being put on hold numerous times am told that this the Duty, GST and Brokerage fees. I said what duty? There should not be duty as it is duty free. They said the shipper did not include the NAFTA form. I contacted the shipper who confirmed they did include it but sent it again. I called UPS and informed them of this, now I was put on hold many times again. They finally told me to send a copy of the NAFTA form to IMAGINGFREDRICTON.com I did that. I get another auto email saying that I still owe $550 on delivery. I called again after numerous holds am told to just pay it and they will reimburse me later for the duty.

You can imagine what my response to that was! I then said return it to the shipper as it was still enroute. I was told that would happen, I asked the agent to confirm 3 times that it will NOT be delivered. He assured me it would not.

Guess what? I get a call from my wife, as I was out of town, and she said she just paid the COD as it was delivered. I was livid! I now contacted UPS once again and told them in no uncertain terms to NOT charge the credit card and pick the shipment back up to return to shipper. They said they would come the next day. My wife stayed home from work and stayed home all day.

Guess what NO ONE SHOWED UP! I called now this morning and asked for a supervisor, which was pointless as she had no more authority than an agent. I said they have 2 options, 1) waive the DUTY which should never have been charged, waive the brokerage and I will pay the GST, or 2) pick it up and return to shipper but at a specified time. She would not waive the fees that they should not have charged, so now I'm waiting for a call back on a specific time for pickup.

Unbelievable!!!

 – About 4 weeks ago.

I've dealt with UPS twice in my entire life (the sender selected UPS not me) and none of them is good experience. One common thing that pissed me off is that they NEVER EVER knock the door or call...

I've dealt with UPS twice in my entire life (the sender selected UPS not me) and none of them is good experience. One common thing that pissed me off is that they NEVER EVER knock the door or call you to pick up the parcel. I used my vacation day waiting at home for the parcel and then at the end of the day tracking record says I still missed it due to absence WTF.... Literally, just let us know the parcel is at your door! is that so hard to do? or could UPS please hire someone that does not have socialphobia? If I get to choose, I will not use UPS in the rest of my life. It really sucks.

 – About 4 weeks ago.

I was supposed to receive a package yesterday. I had it delivered to work because I'm never home during business hours. Forgot it was a national holiday so I had the address changed to the depot 3...

I was supposed to receive a package yesterday. I had it delivered to work because I'm never home during business hours. Forgot it was a national holiday so I had the address changed to the depot 3 days prior to the package arriving... It wasn't enough time for them. Although they had submitted the change on the Wednesday; It wasn't until Monday morning that it was entered into their system. The worst part is that the package arrived in my city on Saturday but they dont have people working weekends...

Worst part about it was trying to explain all this to their call centre in the Philippines. They are so scripted that they sound like mindless automatons. Its a waste of time to even complain because they wont listen. One of the agents lied and said it was available at the depot so I went 30 minutes out of my way to go pick it up to realize it wasn't even there. No apology or actual attempt to help me out. Just a "we will call you when its in".

They had my package in another trailer and it felt like they purposely made sure they wouldn't deliver it on time. The depot closed at 7:00PM and magically by 7:15 my tracking said it was available for pick up the next business day.

No respect of time tables or their customers. No real worth ethics and it seems they can talk how they want to you without repercussion but there are signs at their depots that they wont tolerate rude behaviour or agression of any kind. Nice double standard.

People with this type of work ethics are garbage and only care about themselves. It shows because all they can get for work is UPS

 – About 4 weeks ago.

I hate UPS. They arrived at 8:45 to deliver a package. The driver couldn’t find it in his cargo and nonchalantly announced he would be back later. It’s been over four hours and I think they moved...

I hate UPS. They arrived at 8:45 to deliver a package. The driver couldn’t find it in his cargo and nonchalantly announced he would be back later. It’s been over four hours and I think they moved me to the end of the delivery schedule.

 – About 4 weeks ago.

My package sat in the UPS warehouse from early Friday morning 'til the next Monday morning.
Then they drove it right past my door on the way to Sault Ste. Marie, Ontario.
Tracking now...

My package sat in the UPS warehouse from early Friday morning 'til the next Monday morning.
Then they drove it right past my door on the way to Sault Ste. Marie, Ontario.
Tracking now says they will deliver it some time in the next 24-48 hours. "Delivery delayed because receiver lives in a remote area."
I am right on the trans-Canada highway, for Petes sake!

 – About 4 weeks ago.

UPS customer service accused me of lying to them about not receiving my package....

UPS customer service accused me of lying to them about not receiving my package.

 – About 1 Month ago.

Their f%@king customer services agents feel like robots repeating the same shit without even getting something done! Not only that but the fact that my package has been held in customs for days, even...

Their f%@king customer services agents feel like robots repeating the same shit without even getting something done! Not only that but the fact that my package has been held in customs for days, even after I have paid the taxes and UPS said that isn't their f%@king fault. When I had packages delivered in the same week in less than 48hrs counting the time it was held in customs. They are always asking for the same f%@king details and whenever I ask to contact for a supervisor they said they can't do that. Can those people behind a desk do what they were paid for instead of repeating the same shit? Oh wait, they can't, their job is to be useless.

 – About 1 Month ago.

I work for business that has been doing business with ups for over 25 years and you would think that loyalty to their service would have some sort of loyalty towards us BUT NO they could really care...

I work for business that has been doing business with ups for over 25 years and you would think that loyalty to their service would have some sort of loyalty towards us BUT NO they could really care less about any of us.
On a the daily we have to guess what time we are going to get our delivery one driver gets here fairly early 10:30am to around 11:30am but if he is not on the route your guess as to when we get our delivery would probably be just as good as mine. Our business depends on the daily deliveries cause of each individuals preference in equipment and sub parts of equipment so it's not unusual to have customers waiting for parts to be delivered.
The Sweet water hub here in Houston Texas will not work with you to resolve any problems.Here in Houston we have Three Hubs that the packages come out of Stafford , McGowan, and Sweet water now I have worked with all of them at one point or another in my career in shipping and receiving but by FAR Sweet water is the worst as far as communication.
Another thing that gets me about ups is that if your packages gets destroyed they repack it cut off the original label tape on to the new box not knowing if they got everything back in or not and if your not observant enough you just sign for a box that has been damaged after you sign that is it you didn't note anything it yours now. UPS is not my choice it is a corp.decision way to far down ladder to have any input other than to hear sales cry where's my parts and to hurry up and get checked in and redistribute hurry hurry we got get it out to costumer which can cause mistakes which will get me into trouble

 – About 1 Month ago.

Shows up twice leaving a memo on my door. Thet have my no signature authorization but still wont leave package, its easier for a driver to "attempt" delivery and then run away so he can make...

Shows up twice leaving a memo on my door. Thet have my no signature authorization but still wont leave package, its easier for a driver to "attempt" delivery and then run away so he can make me pick it up in the worst part of town. I wont go there cause i'm afraid i'll be shot!

 – About 1 Month ago.

I work for a business and you can't count on when UPS will deliver to us.....we are normally waiting for packages so we can deliver product to our customers. They show up at 11am one day and then...

I work for a business and you can't count on when UPS will deliver to us.....we are normally waiting for packages so we can deliver product to our customers. They show up at 11am one day and then 2pm the next day.
Hate UPS and their silliness.

 – About 1 Month ago.

Background:

UPS loses my return package that's due back to Amazon as a result of a defective item. The package was sent back on 10/22. It is now 11/6, and apparently the return item...

Background:

UPS loses my return package that's due back to Amazon as a result of a defective item. The package was sent back on 10/22. It is now 11/6, and apparently the return item is stuck somewhere in East Bumf%@k Illinois. UPS "customer service" gives me the typical bullshit about starting an investigation, urine samples, calling the CIA, all the f%@king CRAP you would expect from the most troubled delivery service on the planet. As a result, Amazon naturally charged my credit card for a lost item that the "geniuses" at shit-brown inc. lost. I requested for the full refund from UPS as a result of their incompetence, and to no surprise they said "NO". "What???" I claimed to the "lovely" and clearly under educated rep.

UPS: " Well sir, we have a contract with Amazon that prohibits us from refunding you, or to open up an investigation"

Me: "Yeah, but you just told me a few minutes ago that you would open up an investigation"

UPS: "I'm sorry sir, we can't help you, you have to call Amazon"

Me: "Are you kidding me?? Did you send this by horse and buggy?? You guys lost the package, and I'm eating the cost for your incompetence? You guys are completely dysfunctional"

Supervisor: "Sir, there is no need to get angry"

Me: "Yes there is, your organization is screwed up and absolutely has no accountability"

Supervisor: "Sir, we can't breach our contract with Amazon"

Me: "What?? WTF does that have to do with anything"

Then the UPS supervisor went on to blab even further, which at that point I realized I was wasting my valuable time with "idiot 1" and "idiot 2". I simply hung up and called Amazon.

To no surprise, Amazon refunded the charges within 5 minutes of being on the phone with the pleasant customer service rep. Probably should of called Amazon from the outset.

Moral of the story: If you have a problem with UPS, call Amazon, apparently Amazon is so good, that they can do UPS' job too.

Message to UPS: GO f%@k YOURSELVES!!!

 – About 1 Month ago.

UPS will always look for a reason to delay package until Monday if a Friday delivery. Whenever, they can’t make it, they wait until the last minute to tell you. So if you stay home from work to...

UPS will always look for a reason to delay package until Monday if a Friday delivery. Whenever, they can’t make it, they wait until the last minute to tell you. So if you stay home from work to wait for your package, you wasted your time.

 – About 1 Month ago.

Shipped boxes from MD to CA. Every box was torn apart before delivery. Called UPS and told that the sender needs to talk with them. Sender talks and they say they have a claim but no response on claim...

Shipped boxes from MD to CA. Every box was torn apart before delivery. Called UPS and told that the sender needs to talk with them. Sender talks and they say they have a claim but no response on claim since more than 3 months.

 – About 1 Month ago.

UPS SUCKS!!! I was home all day for a $10 paid requested pickup, but lazy ass ups driver for the 9E route did not ring the doorbell and just left the label on my porch. So am I suppose to drop off the...

UPS SUCKS!!! I was home all day for a $10 paid requested pickup, but lazy ass ups driver for the 9E route did not ring the doorbell and just left the label on my porch. So am I suppose to drop off the package that I paid $10 for a pickup.. what kind of customer service bullshit is this!!

 – About 1 Month ago.

UPS comes to my house, does not ring the bell, leaves a notice, and goes. It was a saturday delivery, I was home waiting. Today (MOnday) they don't even come. I called them, and guess what? They...

UPS comes to my house, does not ring the bell, leaves a notice, and goes. It was a saturday delivery, I was home waiting. Today (MOnday) they don't even come. I called them, and guess what? They say it's undeliverable??? What the heck? This is the n-th time they do it. Worse delivery company ever

 – About 1 Month ago.

Ups takes forever to deliver anything . It's ridiculous. I don't understand why a package stays at a facility for 24 hours . What's the hold up . I could drive from coast to coast in a...

Ups takes forever to deliver anything . It's ridiculous. I don't understand why a package stays at a facility for 24 hours . What's the hold up . I could drive from coast to coast in a couple of days.

 – About 1 Month ago.

Also this major screw up happened to be on the part of....guess what? The Doraville, GA facility. I've been f%@ked by them royally bad. Someone needs to look into what the hell is wrong with them....

Also this major screw up happened to be on the part of....guess what? The Doraville, GA facility. I've been f%@ked by them royally bad. Someone needs to look into what the hell is wrong with them.

 – About 1 Month ago.

Dumb f%@ks couldn't even deliver my goddamn product on time and i PAID nearly $12 for one-day shipping from Amazon. They "attempted" to deliver it in the morning, claimed they delivered...

Dumb f%@ks couldn't even deliver my goddamn product on time and i PAID nearly $12 for one-day shipping from Amazon. They "attempted" to deliver it in the morning, claimed they delivered it, but then I checked my apartment's front door and nothing. Turns out that they had driven off with it to their local access point, which I never authorized. The driver lied his ass off trying to claim he tried to deliver my package when I never got any phone call or knocks on the door at all from this piece of shit. Called these bastards several times earlier today about the problem. Then chatted with them on Facebook. They claimed that someone would come and redeliver my package by the end of the day. Well, it's nearly 2 am here where I live in Atlanta and f%@king nothing. f%@k you, UPS. You are scum.

 – About 1 Month ago.

Drivers say they tried to deliver but didn't leave the infonumber or ticket on the door - assholes! Then the package goes who know where for days. Can't get hold of anyone there who can do...

Drivers say they tried to deliver but didn't leave the infonumber or ticket on the door - assholes! Then the package goes who know where for days. Can't get hold of anyone there who can do shit about it either. They use contractors that they must pay shite. Not the contractor's fault at all. UPS is going to go tits-UP though if they keep kind of shit UP. f%@king assholes! Goofs! Dumb c*nts.

 – About 1 Month ago.

Ol' UPS Tyler is off to Chicago to see if he wants to lead his mice into the Teamsters United trash can over the next few years. Man, that Ty is one vindictive, vengeful soul.

Notice...

Ol' UPS Tyler is off to Chicago to see if he wants to lead his mice into the Teamsters United trash can over the next few years. Man, that Ty is one vindictive, vengeful soul.

Notice how he had to mention in his vid about the $250 he's 'paying out of his pocket' to attend this conference? Ha!

Don't forget to keep sending him that $$$ now y'all! ;)

 – About 1 Month ago.

UPS supposedly attempted delivery at 2:45PM on a weekday!! Hello!!!! I am employed...average working hours, as a general rule, are between 9AM and 5PM. Why the hell would they attempt delivery of a...

UPS supposedly attempted delivery at 2:45PM on a weekday!! Hello!!!! I am employed...average working hours, as a general rule, are between 9AM and 5PM. Why the hell would they attempt delivery of a package requiring signature at any time before at least 6PM on a weekday?! So f%@king stupid! This company is a useless heap of shit, the bane of our existence, so far as I can tell. I’d shut them down if it were within my power to do so.

 – About 1 Month ago.

UPS leaves 50 lb package 1/4 mile from my door in pouring rain on Friday, call &complain they say drivers gone home will leave a message for Monday....

UPS leaves 50 lb package 1/4 mile from my door in pouring rain on Friday, call &complain they say drivers gone home will leave a message for Monday.

 – About 1 Month ago.

Sent letter by 2-day air, Toledo to San Jose. Tracking died in Kentucky. Never delivered. UPS wants me to fill out "paper work" to get a refund. As if their automation can't figure out...

Sent letter by 2-day air, Toledo to San Jose. Tracking died in Kentucky. Never delivered. UPS wants me to fill out "paper work" to get a refund. As if their automation can't figure out that UPS f'd up and just issue a refund automatically.

And good luck getting someone live on the phone, that takes at least 10 minutes.

UPS sucks indeed.

 – About 1 Month ago.

***SATURDAY UPS DELIVERY***

When is this going to be nationwide? Should be rolled out in all 50-states & Canada from Nov. 15th thru Jan. 15th....

***SATURDAY UPS DELIVERY***

When is this going to be nationwide? Should be rolled out in all 50-states & Canada from Nov. 15th thru Jan. 15th.

 – About 1 Month ago.

UPS f%@kING SUCKS BECAUSE I TAKE THE DAY OFF WORK TO RECEIVE A PACKAGE AND THIS ASSHOLE DOESNT EVEN TRY TO DELIVER. I WAITED ALL f%@kING DAY AND THEY RESCHEDULED THE DELIVERY AT WHICH POINT I WENT TO...

UPS f%@kING SUCKS BECAUSE I TAKE THE DAY OFF WORK TO RECEIVE A PACKAGE AND THIS ASSHOLE DOESNT EVEN TRY TO DELIVER. I WAITED ALL f%@kING DAY AND THEY RESCHEDULED THE DELIVERY AT WHICH POINT I WENT TO PICK IT UP MYSELF AND SURPRISE ITS NOT f%@kING THERE

f%@k UPS AND f%@k RETARDED MAILMEN *bleep* READ SIEGE

 – About 1 Month ago.

UPS Strikes again, the new voice system will NOT connect you to an agent if you request a agent the system tells you to go to the website then hangs up!! There needs to be real competition for these...

UPS Strikes again, the new voice system will NOT connect you to an agent if you request a agent the system tells you to go to the website then hangs up!! There needs to be real competition for these guys as they have really jumped the shark!

 – About 1 Month ago.

UPS Destination scan Doraville, GA then nothing. No updates, no out for delivery, no trace of my package. Had to call seller to track it down and send me a replacement. The original shipment is...

UPS Destination scan Doraville, GA then nothing. No updates, no out for delivery, no trace of my package. Had to call seller to track it down and send me a replacement. The original shipment is still in limbo.

 – About 1 Month ago.

Automatically rerouted my package to an access point. I signed for the package, and the door wouldn't open. I tried multiple times for the door to open. The only way to get out of the screen was...

Automatically rerouted my package to an access point. I signed for the package, and the door wouldn't open. I tried multiple times for the door to open. The only way to get out of the screen was to hit ok or pick up another package. It marked the package as picked up. Customer service said i couldn't prove it was their fault so they won't reimburse the expedited shipping cost. They said they would redeliver to my apartment (like they should have) in 1-2 business days. Going on day 4 and no box. All the customer service people do is read off the tracking info that I can also see. Three layers of Indians later I get told "The package has been requested to be redelivered so that's why there's a delay." But UPS was the one who set up the redelivery because there stupid access point locker was stuck shut. The shipper won't reimburse me because they said there's a signature proving it was picked up. They should not accept your signature or have some kind of programming logic in their kiosk to let you say "door did not open" but they don't. You're just f%@ked. It was an expensive item I had saved money for and I feel like I've been robbed.

 – About 1 Month ago.

Delivery person decided to show up at 10PM (EST), not ring my door bell and delay my package for 3 days because they needed a signature? They didn't even show up and even if they did, just leave...

Delivery person decided to show up at 10PM (EST), not ring my door bell and delay my package for 3 days because they needed a signature? They didn't even show up and even if they did, just leave the box on the porch! I ordered a box of springs from Amazon, not alcohol, why do you need a signature. USPS does a better job!

 – About 1 Month ago.

UPS is bullshit!! Driver was supposed to be here on 10/25. Lazy motherf%@ker doesn't show. We wait all day next day -still lazy no show. We leave for dinner only to return to a note. Now says...

UPS is bullshit!! Driver was supposed to be here on 10/25. Lazy motherf%@ker doesn't show. We wait all day next day -still lazy no show. We leave for dinner only to return to a note. Now says package will be sent to a postal annex on 10/29. f%@k YOU, UPS!!

 – About 1 Month ago.

f%@k you UPS, tell me my package is in transit just so it can get delayed due to weather?(beautiful clear day no fires or accidents reported) and immeadietly teleport two locations back seven hours...

f%@k you UPS, tell me my package is in transit just so it can get delayed due to weather?(beautiful clear day no fires or accidents reported) and immeadietly teleport two locations back seven hours away with no update when I might receive a package with your highest shipping priority...

 – About 1 Month ago.

Sender screwed up address. on a ground shipment. I caught it the first day that UPS had it. I called and requested an address change. I repeated the full address along with APT number multiple times...

Sender screwed up address. on a ground shipment. I caught it the first day that UPS had it. I called and requested an address change. I repeated the full address along with APT number multiple times to confirm corrected the address properly. Watch the package go from CA to NY back down the TN. Finally on the truck, get out of work early, and refresh track a package ever so often. Then I get a notice that they did not have the apt number listed on the delivery. Its been in UPS possession for 10 days and on the first day I reach out to them to correct the address. It turns out that the first agent put the APT number in the wrong place and nobody picked up on it until I called slightly triggered. How bad do you need to be to get hired for UPS customer care?

 – About 1 Month ago.

lol what the hell is this "Follow my delivery" live tracking system. You watch the truck drive back and forth through your neighborhood for 8 hours for no reason. It literally gives 0 insight...

lol what the hell is this "Follow my delivery" live tracking system. You watch the truck drive back and forth through your neighborhood for 8 hours for no reason. It literally gives 0 insight into when your package will get there

 – About 1 Month ago.

They don't leave slips, don't notify and charge if you choose an access point. A lot of incompetence....

They don't leave slips, don't notify and charge if you choose an access point. A lot of incompetence.

 – About 1 Month ago.

A UPS ground package was shipped from inside Louisville, KY to an adjoining county. Honda World liked to me and told me it was shipped to me on 10/22. UPS said the only got it on 10/24. I called...

A UPS ground package was shipped from inside Louisville, KY to an adjoining county. Honda World liked to me and told me it was shipped to me on 10/22. UPS said the only got it on 10/24. I called UPS at 5:23PM asking if I could come and pick up the package because I was leaving town the next morning. I was told someone would call me back within 1 hour. At 9PM that night - after no one has called me - I called back and was told there was no way to hold the package (because their service center didn't close until 10PM) and that the package would be delivered on 10/25. On 10/25 the UPS.com website showed the package being held. I called UPS at 3PM and was told the package was on a truck to be delivered. I asked several times about what was showing on the website and was told it would be delivered tonight. I called back at 9PM and was told the package was being held. The best they could do was to ensure delivery 2 days from now, but they'll "try" to see if they can get it out in just 1 more day.

DON'T SHIP WITH THIS COMPANY. THEY'RE TERRIBLE!

 – About 1 Month ago.

I thought UPS promised something like 85% of the nation would have Saturday delivery by 2019?

Just ordered a 2nd Day Air package and the scheduled date is Monday.

No...

I thought UPS promised something like 85% of the nation would have Saturday delivery by 2019?

Just ordered a 2nd Day Air package and the scheduled date is Monday.

No Halloween Party for me.

 – About 2 months ago.

So I’ve been waiting for my package now for two weeks. They said they were at my door and ringed for delivery but they were not, no call, nothing! I’ve been staying home from work all 3days since...

So I’ve been waiting for my package now for two weeks. They said they were at my door and ringed for delivery but they were not, no call, nothing! I’ve been staying home from work all 3days since they don’t write any time for delivery. So I lost fukkin time and money waiting for them to do their job. After they “tried” a last time to “deliver” the package to me I created an account on their shitty website to give them another adress to a pickup spot. Zero emails from them later I went in and checked the status, and then it said it got canceled and I can’t write a new pick up adress because the name on my account is not the same as the package receiver adress (which it is). I call them up and the guy say it didn’t get delivered to the pickup spot because it’s heavier then 20kilo, which is totally false because the package is one kilo. Then he said they postponed the delivery to the 29 of October any have no explanation why. Plus the site was having technical difficulties and didn’t update my adress which, was right in the first place, after I’ve been trying 10times. They suck so much and they so afraid to hear how much they sick so they can only let you write a 500 character letter to them on their f*cked up page! YOU GUYS SUCKS!!!!! DO YOUR F*UCKING JOB!!!!

 – About 2 months ago.

Using them as a shipper sucks sent two this out this week and both were damaged when they got to there destination Fragile on the boxes and do not bend still damaged what did they do dance on them,...

Using them as a shipper sucks sent two this out this week and both were damaged when they got to there destination Fragile on the boxes and do not bend still damaged what did they do dance on them, will try FedEx now.

 – About 2 months ago.

Their failure to deliver is obviously a failure to do their f*cking job. I have been home from work two days and not left the apartment to make sure not to miss the delivery of my package. Didn't...

Their failure to deliver is obviously a failure to do their f*cking job. I have been home from work two days and not left the apartment to make sure not to miss the delivery of my package. Didn't get any doorbell or phone call. Then just a email that they tried to deliver but i wasn't home. Bullshiiit. You have one fukkin job, do it! #uspberlinsucks

 – About 2 months ago.

No local distribution center (in a city of ~70000 or more) means there's nowhere to pick up my package. A terrible website and apparently no MyChoice in my area (according to the call center - why...

No local distribution center (in a city of ~70000 or more) means there's nowhere to pick up my package. A terrible website and apparently no MyChoice in my area (according to the call center - why the f%@k not?) means there's no way to change the delivery address without calling in. Calling in means dealing with a frustrating phone system, then dealing with people who barely speak English. Changing the delivery address (because who is normally home at 4pm on a workday) costs a fee.

Pointing out how f%@king frustrating this all is gets you hung up on.

f%@k UPS. The most frustrating shipping company I've ever had the displeasure of dealing with.

 – About 2 months ago.

UPS destroyed an antique radio I had shipped to me. Countless phone calls later, with customer service reps that sounded like they were answering from a crowded bar in Tijuana, still no resolution....

UPS destroyed an antique radio I had shipped to me. Countless phone calls later, with customer service reps that sounded like they were answering from a crowded bar in Tijuana, still no resolution. Each time you call them for rates you get different quotes for the same exact sizes weights and zip codes.

UPS has obviously out sourced their customer service to Mexico, no matter when I call I get connected to people with heavy Spanish accents and are so unprofessional it's astonishing.

I guess this is the way American companies are all going - to hell in a handbasket just to maximize profits.

What has happened to this once great country. It's so sad, it really is.

 – About 2 months ago.

I want to f%@king strangle every single higher up and every driver for UPS. It's one f%@king package, how do you f%@k up just placing it at the door and walking away. And marking it as delivered?...

I want to f%@king strangle every single higher up and every driver for UPS. It's one f%@king package, how do you f%@k up just placing it at the door and walking away. And marking it as delivered? I just want my stuff. Why does it have to be so complicated.

 – About 2 months ago.

So my apartment complex put in a very nifty new package reception system. You type in a code on a screen and one of 100 or so lockers pops open with the package in it. It seems simple and...

So my apartment complex put in a very nifty new package reception system. You type in a code on a screen and one of 100 or so lockers pops open with the package in it. It seems simple and straightforward. However UPS is refusing to use it. But on the tracking package listing it shows that they tried three times to deliver it (all three on the same day). Right. Then it said the address was wrong. I checked. It wasn't. Then they changed it to say I refused delivery. I have been in another city the whole time. Again, lies and laziness.

This resulted in my overnight-ed, replacement telephone to be sent back and I still don't have it. Thanks for nothing UPS.

John in Baton Rouge

 – About 2 months ago.

Feels bad. I live in Toronto in Canada, and the UPS from Concord suck so much....... I ordered a nuraphone from its official website, but they say they missed me. BUT NO PHONECALL AT ALL. NOT LEAVING...

Feels bad. I live in Toronto in Canada, and the UPS from Concord suck so much....... I ordered a nuraphone from its official website, but they say they missed me. BUT NO PHONECALL AT ALL. NOT LEAVING IT TO THE SECURITY MAN EVEN THOUGH I SET IT 'leave at reception if not available' . AND NO PICK UP LOCATION PAPER. WHATSOEVER.


i just found this website by typing 'ups sucks' on google just to relieve my stress..
now im back to waiting

 – About 2 months ago.

They are worse if you live in a rural area...they deliver the latest that they can...not customer friendly.....

They are worse if you live in a rural area...they deliver the latest that they can...not customer friendly..

 – About 2 months ago.

I ordered a package from Amazon, 2-day shipping. UPS left a "sorry we missed you" tag. I go into the mychoice app and accidentally created a delivery change request for a dry-cleaner over a...

I ordered a package from Amazon, 2-day shipping. UPS left a "sorry we missed you" tag. I go into the mychoice app and accidentally created a delivery change request for a dry-cleaner over a mile from my house (their map shows it a block from my house, even though IT F***ING ISN'T!!!). I tried to cancel the request, but the the "system was down." So the system "works" enough to deliver my package to the wrong part of the city, but not well enough to cancel the request? BULLSH!T

 – About 2 months ago.

2 day shipping? How about 7?! If you change your plans to sit around all day waiting for a package, don't fret, they will just move the expected delivery date over by one day. for the third time....

2 day shipping? How about 7?! If you change your plans to sit around all day waiting for a package, don't fret, they will just move the expected delivery date over by one day. for the third time. FYI my package hasn't left the original facility yet. They just took my money, and forgot all about the 2 day shipping promise they made me. f%@k this. f%@k UPS.

 – About 2 months ago.

"We're sorry we missed you.". Oh really UPS? Well I'm sorry your lying incompetent driver missed the fact that I've been waiting all day in my apartment and outside at the only...

"We're sorry we missed you.". Oh really UPS? Well I'm sorry your lying incompetent driver missed the fact that I've been waiting all day in my apartment and outside at the only entrance to my apartment complex and waiting for him to not show up with my package even though your all knowing and infallible "system" tells you he made a delivery attempt when I know for a fact that he didn't. I know you "don't want to argue" with me, but that's just because you trust your "system" and your incompetent drivers more than your paying customers and won't listen to reason when I tell you that even though your tracking system says a delivery attempt was made, that your driver didn't even show up in the parking lot through the one and only entrance to my apartment complex that I've been sitting around waiting for my package at. Nor did he show up at the apartment complex management office where my apartment manager was sitting during the time of the so called delivery attempt without seeing any UPS driver at all. Oh, but your precious system says he did so it must be true right? Even though your customer is still wondering where their package is and where the hell the driver went if it wasn't to his apartment complex and why he would want to waste not only his time but the time of the person waiting for a package by making another unnecessary delivery attempt the following day when he could have just handed the damn package to the waiting customer the first day like he was paid to do. Instead he'd rather piss the customer off and make him go through your unreliable 1-800 number, getting disconnected twice before reaching anyone to complain to about a delivery driver lying about making a delivery attempt, only to be met with a so called customer service representative that insists that the precious system is right and the customer is wrong. Ok, I sincerely hope your business crashes and burns because with the way you treat your customers you deserve everything bad that happens to you. If you don't want to do what you're being paid to do, expect not to get paid again. Ignore your customers at your own peril.

 – About 2 months ago.

Love watching the delivery truck drive by my place not once but twice and backtrack his route at least 4 times. The FollowMyDelivery may create more problems for UPS than it solves. It's...

Love watching the delivery truck drive by my place not once but twice and backtrack his route at least 4 times. The FollowMyDelivery may create more problems for UPS than it solves. It's ridiculous, especially when I have to be somewhere, that I can see the truck sitting in one spot for over 15 minutes.

 – About 2 months ago.

waited all morning, watched the new “see where the truck is” map for hours, the truck was 200 yards from me for two hours.
Had to go at 12:30pm, left a note I’ll be back at 4pm and they...

waited all morning, watched the new “see where the truck is” map for hours, the truck was 200 yards from me for two hours.
Had to go at 12:30pm, left a note I’ll be back at 4pm and they slapped the first attempt notice on my note.
Such a “customer oriented” company....like we have all day to waste for their effing drivers.

 – About 2 months ago.

"Due to operating conditions, your package may be delayed. / Delivery will be rescheduled."

Package is stuck in Arlington, TX with this notice. Customer service indicates it was...

"Due to operating conditions, your package may be delayed. / Delivery will be rescheduled."

Package is stuck in Arlington, TX with this notice. Customer service indicates it was "left at the facility". Anyone dealt with this before?

 – About 2 months ago.

Maybe he's just upset he doesn't have a horsec**k for the horseface?...

Maybe he's just upset he doesn't have a horsec**k for the horseface?

 – About 2 months ago.

I ordered an item on Amazon and paid extra for two day shipping (large item). According to Amazon and ups, I was supposed to get my package Tuesday, October 16th. I took half the day off so I could...

I ordered an item on Amazon and paid extra for two day shipping (large item). According to Amazon and ups, I was supposed to get my package Tuesday, October 16th. I took half the day off so I could sign for the package only to find out it never left the shipping facility. Why did I pay an extra $23 for faster shipping when ups is clearly making no effort to deliver on time? I never have these issues with usps or fed ex, ups is inferior and I’ll pay extra not to use them.

 – About 2 months ago.

Bought something off Amazon with one day shipping, UPS has my package at the local office as of Tuesday morning, won’t let me pick up my package until they “attempt” to deliver it on Thursday....

Bought something off Amazon with one day shipping, UPS has my package at the local office as of Tuesday morning, won’t let me pick up my package until they “attempt” to deliver it on Thursday. They say it’s with other boxes and has to be “sorted” complete garbage.

 – About 2 months ago.

yes- ups is an antiquated early 1900 system- to experience the contradiction of the ups web site is something to behold - the CS people are not that knowledgeable of their own company - to try for...

yes- ups is an antiquated early 1900 system- to experience the contradiction of the ups web site is something to behold - the CS people are not that knowledgeable of their own company - to try for them to understand an issue with delivery, the answer is to upgrade and pay them more money.

 – About 2 months ago.

try to send something to spain......

try to send something to spain...

 – About 2 months ago.

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 – About 2 months ago.

ups ABSOLUTELY SUCKS!...

ups ABSOLUTELY SUCKS!

 – About 2 months ago.

Sent a package to myself on 9/12/18 From NY to arrive at hotel Solaz Resort hotel in Cabo San Lucas Mexico for an exhibit booth.Package never arrived. I requested they return to sender. Package is...

Sent a package to myself on 9/12/18 From NY to arrive at hotel Solaz Resort hotel in Cabo San Lucas Mexico for an exhibit booth.Package never arrived. I requested they return to sender. Package is still in La Paz Mexico getting scanned every day or two.I call every day and they tell me it will eb returned to the US at some point. They have now had this package for 4 weeks!

 – About 2 months ago.

Do you have a label? Here print out the label. Oh wait, you didn't schedule a pickup, you only printed a label. Why would I need a label if I'm not asking for a pickup? OK, we'll pick it...

Do you have a label? Here print out the label. Oh wait, you didn't schedule a pickup, you only printed a label. Why would I need a label if I'm not asking for a pickup? OK, we'll pick it up but that's extra. Hey it's 7:45PM, we are finally here for your super important package! But this is the wrong label. Sorry, drivers can't fix or make labels or supply you with what you need. Your super important package which is non my hand, with a label, and has been paid for, will just have to wait until tomorrow. #UPS, Please go out of business.

 – About 2 months ago.

"UPS attempted to collect your shipment(s) but was unsuccessful. Please reschedule your collection."
This was a lie; I never got a call they arrived....

"UPS attempted to collect your shipment(s) but was unsuccessful. Please reschedule your collection."
This was a lie; I never got a call they arrived.

 – About 2 months ago.

They suck and would really like a way to use another service!!!!!!...

They suck and would really like a way to use another service!!!!!!

 – About 2 months ago.

Live Chat person said "give me a minute to get your answer". Next thing I knew, the chat was hidden and said Save or Exit. I could not resume my chat. Nice software that times our while...

Live Chat person said "give me a minute to get your answer". Next thing I knew, the chat was hidden and said Save or Exit. I could not resume my chat. Nice software that times our while waiting for their rep to help you. At least I've learned NOT to use UPS when I have a choice.

 – About 2 months ago.

UPS virtual assistant won't let me tlak with a live chat....

UPS virtual assistant won't let me tlak with a live chat.

 – About 2 months ago.

How's this? UPS left a 'signature required' $450 pair of speakers in the foyer of my apt building. Lucky I got to them in time. Once a stranger signed for another UPS package and they just...

How's this? UPS left a 'signature required' $450 pair of speakers in the foyer of my apt building. Lucky I got to them in time. Once a stranger signed for another UPS package and they just kept it. From now on I'm making arrangements for them to ship packages to one of their stores. Businesses get priority when it comes to service.

 – About 2 months ago.

UPS is the absolute worst. They delivered my package to a locker. I went to pick up the package but lockers don't work. I've spent a month calling and talking to people and filing claims with...

UPS is the absolute worst. They delivered my package to a locker. I went to pick up the package but lockers don't work. I've spent a month calling and talking to people and filing claims with no luck. They claim that they went to get the package from the lockers in order to deliver to my home but the package wasn't there. They finally admitted that the driver probably scanned the package but never actually put it in the locker so they have no clue where it is.

 – About 2 months ago.

I just don't understand why UPS keeps asking me to pick up my parcels from a warehouse tens of kilometres away while I have a UPS store a few hundred meters from my apartment! And the warehouse...

I just don't understand why UPS keeps asking me to pick up my parcels from a warehouse tens of kilometres away while I have a UPS store a few hundred meters from my apartment! And the warehouse opens only for 2 hrs in the early morning and 2 hrs in the evening. And I don't think that UPS provides their front desk any customer service training because they could be very rude. I observed a few time when waiting in line and I think, it's kinda obvious that the front desk staff discriminates people by their colour and exterior.

Finally one day it was me having a parcel issue and the front desk woman basically didn't want me to explain anything, and threw away my UPS notice (so l lost my tracking number) and told me to call the 800 number for free. During the following argument she said "Do you know I came from New York?" It took me a while to realize she was implying she's superior by saying that. That's really horrifying and disgusting! How did I realize her sense of superiority? Because she said "I'm sure I have a better life than you!"

The funny thing after that is that, when I tried to find somewhere to give this UPS point a low rating, I read reviews about the same rude front desk and about similar bad experiences at this UPS warehouse. The overall rating is already close to 1 star (out of 5). Some of the reviews are from years ago. So, apparently UPS doesn't give a f%@k.

 – About 2 months ago.

Update: Shockingly UPS didn't call. I called them and supposedly the package is en route to me. I called the shipper again and they are sending another package which should arrive in 1-2 business...

Update: Shockingly UPS didn't call. I called them and supposedly the package is en route to me. I called the shipper again and they are sending another package which should arrive in 1-2 business days... So Tuesday next week. Oh and still being shipped through UPS. Thanks UPS.

 – About 2 months ago.

I had a package shipped next day with delivery by 3 P.M. no package. I could see on the app the driver was in my area and I had recieved UPS packages at the address previously. At 3:03 P.M. the app...

I had a package shipped next day with delivery by 3 P.M. no package. I could see on the app the driver was in my area and I had recieved UPS packages at the address previously. At 3:03 P.M. the app updates that my address is wrong. I confirmed the address with UPS and the shipper.

First UPS tells me the government held the package from being delivered and it will be delivered tomorrow. Then the tracking number updates with returning to shipper. I call UPS and the shipper to try to resolve the issue. UPS states that the local office will call first thing at 8 A.M. local.

At 08:37A.M. I call UPS since I haven't recieved a call. They confirm the telephone number and it's a number I don't use and have no idea how UPS even got it. The representative then tells me the local office will call by 10 A.M.

At 10:13 A.M. I call for a fourth time. The representative tells me the local office will call by 10 A.M. to which I inform them it's after 10 A.M. already. Supposedly they will call within an hour, which I'm still waiting on.

 – About 2 months ago.

My AC went out almost 2 weeks ago. I had to order a new fan blade for the outside unit from a very reputable supplier. The blade had to be shipped to me because the local branch did not have it. I...

My AC went out almost 2 weeks ago. I had to order a new fan blade for the outside unit from a very reputable supplier. The blade had to be shipped to me because the local branch did not have it. I ordered the part on 9/25. It was to arrive on 9/28, a Thursday. Thursday came and went, as did Friday. On Saturday, I called the supplier to find out what the deal was. They told me it was delivered and left at "the side door." I informed the lady I don't have a side door. My part was delivered to the wrong address. The supplier sent me another blade, free of charge, because UPS screwed up. I had to wait another week, in NC heat and humidity, for the replacement. It arrived today. The box smashed, and the aluminum blade assembly bent and twisted; rendering it completely worthless. After getting through the phone tree, I struggled to explain to people who I could barely understand that thanks to them, I'm without AC for yet another day. They wouldn't tell me where the lost one was, nor were they willing to try to redirect it to me like it was supposed to do in the first friggin' place almost 2 weeks ago. The supplier is sending the THIRD blade overnight via FedEx. Never again will I do business with these idiots, nor anyone who uses them for shipping. Time for brown to get flushed!!

 – About 2 months ago.

UPS is bullshit. They deliver when you aren’t home so that they can deliver your package to a access point. Well that’s not customer service. That’s you all not adapting to customers. I hate...

UPS is bullshit. They deliver when you aren’t home so that they can deliver your package to a access point. Well that’s not customer service. That’s you all not adapting to customers. I hate when amazon uses them it pisses me the f%@k off because I’m just wanting to get home to my package and not leave the house during traffic hours to some place. It’s not convenient it’s convenient for them to do that and that’s why you all suck.

 – About 2 months ago.

Was tracking the delivery, my package made it to my state. About an hour from my house and the idiots sent it back to the state it was shipped from. How does this happen ???...

Was tracking the delivery, my package made it to my state. About an hour from my house and the idiots sent it back to the state it was shipped from. How does this happen ???

 – About 2 months ago.

Own a minorty woman owned business. Business relocated to neighboring county and receives merchandise for resale to customers. Every package received from UPS was opened at the the warehouse or by the...

Own a minorty woman owned business. Business relocated to neighboring county and receives merchandise for resale to customers. Every package received from UPS was opened at the the warehouse or by the drivers. Called and reported after 3 packages were received in this manner. They didn't even attempt to re-seal the packages after opening them. Fifteen received in 3 months, in this condition. We all know you are not the USPS but you should and are responsible for your actions. Called and inquired why this was happening. Let them know I was less than pleased with this situation. I asked for the person or persons responsible and for what reason this was happening. No answer, no call back, until I got legal representation. Why could'nt you just be a professional business for once, hire professional individuals and do what is right by the individual. I now request FEDEX or prefer USPS. Only use their service when nothing else is available. Repeatly opening my packages and making me feel like some law breaking criminal, is not legal for a private company or any public company.I should sue for the stress caused by their actions. I feel violated. I am currently seeking the best legal advise to approach this situation. I will not juist let them sweep this under the rug. I will continue to demand a lawful explanation for their actions. Who is behind these actions. and why didn't they at least try to re-seal the package? They just delivered it to me with the box open wide. Drivers are claiming they received the packages open in this manner. Warehouse says it was the drivers, all they do is unload and load the packages. Both shoving the blame. I want to know who is
responsible for these actions. So I can have my lawyer contact them personally.
Piss Poor Performace = UPS

 – About 2 months ago.

UPS calls themself big brown. More like big brown turd. Once again the driver did a drive by and claimed I wasn’t home. Second time in a month I preferred from Costco only to have to deal with UPS...

UPS calls themself big brown. More like big brown turd. Once again the driver did a drive by and claimed I wasn’t home. Second time in a month I preferred from Costco only to have to deal with UPS “delivery.” I wrote Costco and asked them to reconsider their use of UPS. Worst customer service as well as bad delivery drivers.

 – About 2 months ago.

Ordered a two ounce shipment of phenibut from liftmode, as I rely on the supplement to get through the day when I can't afford my regular anxiety meds.. Placed an "overnight air" order on...

Ordered a two ounce shipment of phenibut from liftmode, as I rely on the supplement to get through the day when I can't afford my regular anxiety meds.. Placed an "overnight air" order on Sunday, knowing full well that the item wouldn't arrive until Tuesday, that's fine.. Until Tuesday morning comes and I receive an email from UPS, stating that my arrival date has changed to Thursday afternoon. Four days later on an overnight order.. I needed that package! That's why I payed a lot of extra money to get it quickly. Not only did the one day shipment not arrive the next day, it arrived two days after that.. This is the third time ups has done this with my expedited shipments. They are an absolute joke, a company that's too big to be held with any accountability. They're total crooks.

 – About 2 months ago.

UPS trying to force us to use their lockers.
$15 item delivery attempted but driver did not want to "leave unattended" was the excuse.
I am in a home with vehicles, a tree and many...

UPS trying to force us to use their lockers.
$15 item delivery attempted but driver did not want to "leave unattended" was the excuse.
I am in a home with vehicles, a tree and many shrubs out front of my porch.
It seems to be intended to force use to use lockers.
I order online so I don't have to go get it !

James
Auburn, Wa

 – About 2 months ago.

They didn't come yesterday then, today the dumbass left two of the five packages. After 45 minutes on the phone and 5 pm close time( it's 4:30 ) they tell me I'd get a call back within an...

They didn't come yesterday then, today the dumbass left two of the five packages. After 45 minutes on the phone and 5 pm close time( it's 4:30 ) they tell me I'd get a call back within an hour? How stupid can they be? I mean really if they'd had taken the call at once the drive wasn't 10 mins. away but after several menu attempts and waiting for 12 minutes on hold (45 mins) total looks like I will have to drop at the stupid UPS store in order to keep MY customer happy.

 – About 2 months ago.

Their website is complete and utter bullshit. I did two day delivery. My item was shipped 15mins after I ordered it Saturday. UPS “tracking” system (if you can call it that) claims the package...

Their website is complete and utter bullshit. I did two day delivery. My item was shipped 15mins after I ordered it Saturday. UPS “tracking” system (if you can call it that) claims the package will arrive today.

It’s 7:47pm their end of day is at 9pm.

::rolls dice::

How are they still in business?

 – About 2 months ago.

UPS World Ship needs to "update" - which locks up the computer, and we have to "Restart" the system.
Of course we can't actually open or use World Ship until it has...

UPS World Ship needs to "update" - which locks up the computer, and we have to "Restart" the system.
Of course we can't actually open or use World Ship until it has "updated". So now we can't go forward or
backward, we will have to drive this package to a UPS store. UPS has messed up our computer with their
crap-level software, and we can't even use it. We called UPS Customer Disservice, they said to
"keep restarting the computer" - ??? They have no solutions, just problems. #HateUPS

 – About 2 months ago.

UPS lost package with Declared Value of $11,780.
They spent 3 months trying to find it.
After 3 months and 2 weeks, I received a check from UPS for $1,000.

The package was...

UPS lost package with Declared Value of $11,780.
They spent 3 months trying to find it.
After 3 months and 2 weeks, I received a check from UPS for $1,000.

The package was dropped off at a UPS Store, so their liability is only $1,000.

"READ THE FINE PRINT of your Agreement" is what they tell me.

Just changed our shipping service to FedEx.

 – About 2 months ago.

UPS failed to deliver my package. They failed 3 times and the pre-sign sheet does not work for them (I am guessing it was because the delivery guy does not even read.).
The stupid customer reps...

UPS failed to deliver my package. They failed 3 times and the pre-sign sheet does not work for them (I am guessing it was because the delivery guy does not even read.).
The stupid customer reps are not helpful and one of them hung up on me. THEY F*CKING SUCKKKKK!!
KEEP REPEATING THE SAME INFORMATION OVER AND OVER AGAIN, AND THE APOLOGY IS NOT SINCERELY!!!
It has been one week since the first attempt and still counting.

UPS is the WORST and STUPIDEST and has the WORST WORST CUSTOMER SERVICE IN THE WORLD!!!!!!!
F*CK THEM!!!!!

 – About 2 months ago.

UPS didn't deliver my package on Friday and refused to help get it to me before Monday. f%@king UPS. Suck a dick....

UPS didn't deliver my package on Friday and refused to help get it to me before Monday. f%@king UPS. Suck a dick.

 – About 2 months ago.

UPS is costing us customers. They have established themselves as the weakest link in our business chain. This week alone, they have lost three packages. No tracking info online. Calling UPS is a waste...

UPS is costing us customers. They have established themselves as the weakest link in our business chain. This week alone, they have lost three packages. No tracking info online. Calling UPS is a waste of time, because the overseas (they couldn't find a call center in the US?) call center has no answers either. In fact it sounded like they are looking at the exact same UPS website that the customer sees. If that is truly the case, then their "customer service" reps are nothing more than human pacifiers.

 – About 2 months ago.

How your delivery persons think they can lie about a package delivery just cause they are under pressure to deliver at a certain time is pathetic! Probably stole my package!...

How your delivery persons think they can lie about a package delivery just cause they are under pressure to deliver at a certain time is pathetic! Probably stole my package!

 – About 2 months ago.

Why bother saying it will be delivered by 8pm? Even if they/the driver f%@ks up and you did nothing wrong at 430pm, they will not EVER consider redelivery the same damn day! I see a 3 hour f%@king...

Why bother saying it will be delivered by 8pm? Even if they/the driver f%@ks up and you did nothing wrong at 430pm, they will not EVER consider redelivery the same damn day! I see a 3 hour f%@king window for redelivery. The driver sees. Well I'm done at 5! My package "didn't have the apartment number on it" they claim. Bitch I've been with Amazon prime for 4 years! Yes it f%@king does! You know what it also has? My phone number! f%@king call and ask! Plus get this. I was outside with my kid playing around the front entrance. I saw NO UPS truck. He lied. He skipped my package because my normal mail was in my box at 10am. He must have forgotten it. It's only a cell phone case. I see why. But instead of being a man he said it's undeliverable and didn't list a reason. When I called they made on for him. Then said, sorry no. Redelivery today would be to inconvenient. It says 8PM!!!! WHY?! I don't get it! Say 5pm. Because we all know that's the cut off.

 – About 2 months ago.

UPS is a total mess. Tracking is worthless and deliveries are always late. AVOID!!!!...

UPS is a total mess. Tracking is worthless and deliveries are always late. AVOID!!!!

 – About 2 months ago.

So, I have an important job interview tomorrow right. I decided a few days ago to order a new pair of pants to look presentable at the interview. I picked some nice navy blue lee’s And a nice black...

So, I have an important job interview tomorrow right. I decided a few days ago to order a new pair of pants to look presentable at the interview. I picked some nice navy blue lee’s And a nice black belt with a nice gray buckle. I placed the order 5 days ago and paid for 2 day shipping. My interview is tomorrow, I have no pants and UPS says that th packages has been delayed. f%@k UPS!!!

 – About 2 months ago.

I shipped a $200+ package that contained an important medical breath test on 9/06 on one side of town and the recipient was in the same town. I was guaranteed 1-5 business days. Package ended up...

I shipped a $200+ package that contained an important medical breath test on 9/06 on one side of town and the recipient was in the same town. I was guaranteed 1-5 business days. Package ended up circling a facility 5 hours away for 7 days. The customer service ppl weren't helpful. I called multiple times because the package expired on the 13th. After a claim was placed on the 14th, package delivered on 17th, 13 days later. Now I can't put in a claim for the $200+ because it was 'delivered' and isn't eligible. I'm now out $200+ and no one will return my calls or emails to customer service. Why can't you hold yourselves responsible for your mistake and make it right? I am so frustrated and angry and ahhhhh! I will never ship with UPS ever again.

 – About 2 months ago.

MANY shipments delayed by hurricane Florence were returned to the shipper (solely by UPS unilateral decision). Brilliant move UPS. Now, not only am I upset, my customers and my vendors are upset as...

MANY shipments delayed by hurricane Florence were returned to the shipper (solely by UPS unilateral decision). Brilliant move UPS. Now, not only am I upset, my customers and my vendors are upset as well. Why don't you just come to my home, steal my wife and drink all my beer while you are at it?

 – About 2 months ago.

UPS is very bad for business! We have at least one customer a week that we have to tell "sorry, UPS lost that package, we will have to order another" EVERY WEEK ...

UPS is very bad for business! We have at least one customer a week that we have to tell "sorry, UPS lost that package, we will have to order another" EVERY WEEK

 – About 2 months ago.

UPS stands for unprofessional piece of shit. Had requested to pick uan item at UP assist point, they said the hold for pickup completed yesterday 6AM, and estimated delivery time was 10:30 am...

UPS stands for unprofessional piece of shit. Had requested to pick uan item at UP assist point, they said the hold for pickup completed yesterday 6AM, and estimated delivery time was 10:30 am yesterday. Went there at 3pm, nothing, 6pm again, nothing, 11:30 this mornin, nothing again. Wtf is UPS doing? You need f%@king 2 days or more to deliver a f%@king phone? Never going to buy things on Apple using delivery.

 – About 3 months ago.

UPS is the worst. Pre ordered iPhone and was supposed to be delivered on 9/21/18. According to ups 2 failed attempts were made to deliver but that's not true. Why? Camera footage! Anyways I...

UPS is the worst. Pre ordered iPhone and was supposed to be delivered on 9/21/18. According to ups 2 failed attempts were made to deliver but that's not true. Why? Camera footage! Anyways I scheduled to pick up my iPhone at the ups location today 9/24 and the phone WASN'T there!!! They told me to come back tomorrow. Unbelievable Piece of Shit company. Logistics are obviously lacking but they make it up with lying, nonchalant employees. APPLE, BOYCOTT UPS!

 – About 3 months ago.

First UPS sent me a delivery date and 4-hour delivery window which was inconvenient but which they said they could not change. So I changed our plans to be here during that time. Of course, they have...

First UPS sent me a delivery date and 4-hour delivery window which was inconvenient but which they said they could not change. So I changed our plans to be here during that time. Of course, they have failed to deliver within the window (which they had told me they could not change) and are now saying they "expect to deliver" sometime later in the day -- when I cannot be here.

Lesson learned -- Do not order anything from a merchant or other vendor who ships their products using UPS. Will cancel the order if do not receive delivery while I am still here today.

 – About 3 months ago.

How in End of Day a different time EVERYDAY what does that even mean???? Just give me a time frame...WTFF...

How in End of Day a different time EVERYDAY what does that even mean???? Just give me a time frame...WTFF

 – About 3 months ago.

OMG! They transfer you overseas and you can't understand a damn word they are saying!...

OMG! They transfer you overseas and you can't understand a damn word they are saying!

 – About 3 months ago.

UPS is the worst delivery service, I have ever dealt with. unprofessional, always late, and their is always in unreachable place out of town ...

UPS is the worst delivery service, I have ever dealt with. unprofessional, always late, and their is always in unreachable place out of town

 – About 3 months ago.

I was supposed to received a pre-ordered iPhone on the 21st.. a day before my delivery date they updated the status to just clearing customs. Which is where it sat for 3 days.. on my day of delivery I...

I was supposed to received a pre-ordered iPhone on the 21st.. a day before my delivery date they updated the status to just clearing customs. Which is where it sat for 3 days.. on my day of delivery I get an update that my package is in Kentucky.. called and asked when it would be delivered and they told me Monday. So we sit at home all weekend hoping that it would show up because Apple requested a Sat delivery which UPS sight showed it would be re-scheduled for Sat. Delivery.. which didn’t happen.. then Sunday night I get an update that it was in Hong Kong... so it went from being in the US to back over seas?? And now i have a delivery date for Tuesday What is the purpose of tracking if they can’t accurately track a package.. their service is absolutely pathetic! And the worst part is. We are all at the mercy of this terrible company, their reps are mostly foreign and don’t know a damn thing!!!

 – About 3 months ago.

Tracking has my package located in the city (Arrival Scan) for two days. Idiots. Useless courier service....

Tracking has my package located in the city (Arrival Scan) for two days. Idiots. Useless courier service.

 – About 3 months ago.

Had a delivery scheduled for Friday, 9/21. Tracking the package said it was on the truck for delivery. Then, suddenly, the package status changed to "Delivery changed to next business day"....

Had a delivery scheduled for Friday, 9/21. Tracking the package said it was on the truck for delivery. Then, suddenly, the package status changed to "Delivery changed to next business day". WTF? I called the shipper to see if they could arrange for hold at a station. The shipper said UPS would hold it for pickup. I drove down to that station and after a 30 minute wait, they asked me to write down my name, address and phone number so they could deliver it next day. Well, it's close to 4:00 pm and still no call from anyone at UPS, no indication that a delivery will be attempted. I hope this POS business goes out of business, they deserve it.

 – About 3 months ago.

Was expecting an important package today. Stayed home from work to be available to receive it. I live in an apartment complex, and received a text from our package concierge system that I have a...

Was expecting an important package today. Stayed home from work to be available to receive it. I live in an apartment complex, and received a text from our package concierge system that I have a package. Go to retrieve it, open the locker, and driver had left a note inside the locker saying delivery attempt had been made and I need to be there to sign for it, as if I'm going to spend all day waiting in the package room at the leasing office for him to show up.

 – About 3 months ago.

UPS delivery map shows my package on my street at 2:30. At 3:00 it’s 2 miles away (where it started the day.) 10:45PM it’s listed as an “exception” and rescheduled for tomorrow; I stayed home...

UPS delivery map shows my package on my street at 2:30. At 3:00 it’s 2 miles away (where it started the day.) 10:45PM it’s listed as an “exception” and rescheduled for tomorrow; I stayed home all day to sign for this damned package and I have to work tomorrow. UPS can f%@k off.

 – About 3 months ago.

The customer representative flat out just hung up on me and didn't believe I received an e-mail from them advising that my package is supposed to arrive today when clearly it hasn't. Extremely...

The customer representative flat out just hung up on me and didn't believe I received an e-mail from them advising that my package is supposed to arrive today when clearly it hasn't. Extremely RUDE!!!

 – About 3 months ago.

UPS sucks!! iPhone was supposed to be delivery today. No bad weather here in LA. But for some reason the package never left the last distribution center - which is only 40 minutes away!
Called...

UPS sucks!! iPhone was supposed to be delivery today. No bad weather here in LA. But for some reason the package never left the last distribution center - which is only 40 minutes away!
Called them. They had no reasons why. Asked if I could go get it myself. No, they said. Will deliver Monday. So I’ve wasted a day off to be home to get the phone. Great. Way to make everyone look good UPS. YOU SUCK.

 – About 3 months ago.

Oh lord, these motherf%@kers. My new phone was supposed to be delivered by 3pm. Hours later, checking the live map the driver has entered my neighborhood TWICE, and f%@king left. WHAT THE f%@k ARE YOU...

Oh lord, these motherf%@kers. My new phone was supposed to be delivered by 3pm. Hours later, checking the live map the driver has entered my neighborhood TWICE, and f%@king left. WHAT THE f%@k ARE YOU DOING JESUS f%@k

 – About 3 months ago.

UPS is ridiculous...they should only deliver for 8-5 businesses since that is the only hours when they deliver. If you work first shift you are not home and they will not drop your package unless...

UPS is ridiculous...they should only deliver for 8-5 businesses since that is the only hours when they deliver. If you work first shift you are not home and they will not drop your package unless someone is home. I have signed up with MYUPS and have instructed for the package to be left at door and found out it is up to the driver if they feel like it or not!!!!! If you ask for a specific time they will charge you for their inconvenience!!!! I cant stand UPS they are ridiculous!!!!!!

 – About 3 months ago.

"Package will be delivered by 3pm... its 6pm and still no sign... Ive literally seen 5 PS trucks drive by my house. THEY SUCK!...

"Package will be delivered by 3pm... its 6pm and still no sign... Ive literally seen 5 PS trucks drive by my house. THEY SUCK!

 – About 3 months ago.

Because they apparently can't f@cking read, either. Two 8x10 signs that say "Put deliveries in covered porch to right". Said porch is 4 feet away. Seriously. UPS is full of morons....

Because they apparently can't f@cking read, either. Two 8x10 signs that say "Put deliveries in covered porch to right". Said porch is 4 feet away. Seriously. UPS is full of morons.

 – About 3 months ago.

why do they waste so much time and money trying to deliver packages when people are at work. ...

why do they waste so much time and money trying to deliver packages when people are at work.

 – About 3 months ago.

UPS is the nickelback of shipping companies. ...

UPS is the nickelback of shipping companies.

 – About 3 months ago.

A ups driver brutally beat my small 10 pound poodle....

A ups driver brutally beat my small 10 pound poodle.

 – About 3 months ago.

I just sent a package on Tuesday - UPS ground, Phoenix to New Jersey. Label was printed, receipt provided at the UPS store at Tatum & Shea. As of of today (Thursday) the parcel does not even show it...

I just sent a package on Tuesday - UPS ground, Phoenix to New Jersey. Label was printed, receipt provided at the UPS store at Tatum & Shea. As of of today (Thursday) the parcel does not even show it was even picked up or scanned! Called the UPS store. Called UPS at the 800 number. Same story from both: "Oh don't worry if there isn't any tracking. UPS does not GUARANTEE tracking or scanning (wink wink). Sorry. Happens all the time. Don't worry though sir - if your package doesn't arrive by next Tuesday, then call UPS to report that it is missing."

Folks - UPS is running a mickey mouse operation here. Even USPS scans for 1st class mail work even if not scanned at the initial pick up (USPS scans pick up later along the route). This is the 2nd time in the past few months that I have run into UPS problems - always with their poor tracking system.

I hate them. When you call to complain - they basically say "too bad, hope for the best."

 – About 3 months ago.

Ever had a Tracking # that UPS can't locate? [[>>> UPS could not locate the shipment details for this tracking number. Details are only available for shipments made within the last 120 days....

Ever had a Tracking # that UPS can't locate? [[>>> UPS could not locate the shipment details for this tracking number. Details are only available for shipments made within the last 120 days. Please verify your information.]]

Of course this tracking number is a day old, and the vendor verified that this shipped, so why can't UPS locate a number that THEY GENERATED???

Absurd.

 – About 3 months ago.

It's well known that UPS sucks and that they don't really give a crap, but does anyone have a better solution????...

It's well known that UPS sucks and that they don't really give a crap, but does anyone have a better solution????

 – About 3 months ago.

They really sucks, whenever I have a minor things happen during shipment, call center kick the ball said need to do it online and the sucks UPS mychoice website just like an endless loop, I never get...

They really sucks, whenever I have a minor things happen during shipment, call center kick the ball said need to do it online and the sucks UPS mychoice website just like an endless loop, I never get one time successful make through it

 – About 3 months ago.

UPS Sucks. It's a matter of fact for many people that got screwed by UPS over years of poor service. I was charged additional $16.70 after the delivery to $27.39 that I have already paid. The...

UPS Sucks. It's a matter of fact for many people that got screwed by UPS over years of poor service. I was charged additional $16.70 after the delivery to $27.39 that I have already paid. The package was not a cardboard box, but a large shipping bag with irregular shaped plastic item inside. Total weight 5 pounds. It went from FL to NJ. If I knew the total cost beforehand, I wouldn't use UPS at all. I will try my best not to give them anymore of my shipping business.

 – About 3 months ago.

They suck - They delivered 2 boxes to the totally wrong address - they knew it. We lost important personal items.


BUT THEY DONT CARE!!!!!!!!!!...

They suck - They delivered 2 boxes to the totally wrong address - they knew it. We lost important personal items.


BUT THEY DONT CARE!!!!!!!!!!

 – About 3 months ago.

I LOVE THIS PAGE. So here's my issue... I am going to school in Canada, but I live in the US. My mom decided to send me a nice care package, that A. Cost $60 dollars to send, and B. there were...

I LOVE THIS PAGE. So here's my issue... I am going to school in Canada, but I live in the US. My mom decided to send me a nice care package, that A. Cost $60 dollars to send, and B. there were duties on it worth $30, so that totals to $90 dollars for a tiny package. I get that the $30 in duties is not UPS' fault, but like the other $60 totally is. BUT THAT'S NOT MY BIG ISSUE. MY ISSUE is that they sent my package, and expected to collect the duties on site. WHO THE FREAKING HELL IS AT HOME FOR THE TWO MINUTE WINDOW THEY ARE DELIVERING THE PACKAGE?! Let me answer that, no one. So then they won't give me the package unless I pay. So I went online to pay, but of course, I had to register and make an account which was 500 years long to do. Then afterwards, they have NO PLACE TO PAY. Mind you, I am a university student, not some 80-year-old trying to figure out how to use their website. My page gets directed so many times until I finally decide to call them. After finding a million freaking phone numbers, all of which are NOT for paying the stupid duties, I reach a line that says their OFFICES ARE CLOSED! So I wait like a good child until their offices open, and I finally get to talk to someone, only to be transferred four different times! I HATE UPS, THIS IS A RIDICULOUS EXPERIENCE, AND THEY NEED TO FIX EVERYTHING ABOUT THEIR COMPANY BECAUSE THEY STINK. WHOEVER THEIR WEB TEAM IS SHOULD GO THROUGH SOME GOOD ASS TRAINING BECAUSE THEY NEED TO LEARN HOW TO FIX THEIR WEBSITE. Well that made me feel a little better. Thanks guys for creating this!

 – About 3 months ago.

I genuinely hate this company. I had a package which required a signature. It was sent to my house. The only time they would deliver it was at 11 AM when I was at work. Finally, they said I could...

I genuinely hate this company. I had a package which required a signature. It was sent to my house. The only time they would deliver it was at 11 AM when I was at work. Finally, they said I could pick it up, but I had to drive 3 hours to some UPS place that was located inside of an inner city ghetto. I hate UPS.

 – About 3 months ago.

UPS wants more money from me. I paid at door with Visa. They sent a bill for brokerage fees, so I call oh no worries we will cancel that Great ! THEN forward 8 weeks North American receivables...

UPS wants more money from me. I paid at door with Visa. They sent a bill for brokerage fees, so I call oh no worries we will cancel that Great ! THEN forward 8 weeks North American receivables Services says I owe $ 18 RE: UPS Brokerage. I have been on welfare for 2 months now due to cancer f%@k YOU UPS

 – About 3 months ago.

The first delivery attempt, I was home and heard no bell. I only knew there was an attempt because that was the status online. No notice was left. I e-mailed and called UPS. The person I spoke with...

The first delivery attempt, I was home and heard no bell. I only knew there was an attempt because that was the status online. No notice was left. I e-mailed and called UPS. The person I spoke with said, yes, they would contact the dispatcher and let the person know to leave the package in front of the door. She said they would call me. I asked, why, I'm only requesting the package to be left? She said, they'll call me. Okay. They called and left a message confirming that the package is coming and the driver is six stops away. I did not hear any door bell. The package was not dropped off. A "missed you" notice was left behind. Amazon does this so well. UPS, not so much. The package is for a single roll of regular Scotch tape. What a waste of time!

 – About 3 months ago.

God damn f%@king UPS takes five days to deliver a package where DHL took one....

God damn f%@king UPS takes five days to deliver a package where DHL took one.

 – About 3 months ago.

I was suppose to get a package today, however instead of coming into the complex the lazy ass driver dropps it off at a ups store across the street from me and now I have to get transportation to go...

I was suppose to get a package today, however instead of coming into the complex the lazy ass driver dropps it off at a ups store across the street from me and now I have to get transportation to go get it! I can't drive so this is not cool, the f%@kers can pay for my transportation costs too!

 – About 3 months ago.

expecting a package tomorrow, but the last update was wednesday in new jersey. i am in phoenix...

expecting a package tomorrow, but the last update was wednesday in new jersey. i am in phoenix

 – About 3 months ago.

do you now why they use brown because their full of shit.first package broke seller sent another it was broke also. driver said not his problem no care attitude i told him to get off property he...

do you now why they use brown because their full of shit.first package broke seller sent another it was broke also. driver said not his problem no care attitude i told him to get off property he walked towards me like he was going to try something that would have been his big mistake mma stun gun try it it will be up your ass you will see more brown

 – About 3 months ago.

Oh and if you don't want me handling packages coming down my belt at night then get me people that want to work....

Oh and if you don't want me handling packages coming down my belt at night then get me people that want to work.

 – About 3 months ago.

Stay the hell off my driveway!...

Stay the hell off my driveway!

 – About 3 months ago.

Sent frozen birthday dinner to my son via UPS next day air guaranteed to be delivered by noon today- just defrosted enough to put in oven. Package last scanned at “destination” station at 12:20...

Sent frozen birthday dinner to my son via UPS next day air guaranteed to be delivered by noon today- just defrosted enough to put in oven. Package last scanned at “destination” station at 12:20 pm. It is now 10:30pm and package is still showing “destination scan”. And still shows “ontime” for delivery today. UPS will NOT even update to show a delay!!! Who is UPS kidding??? Some UPS driver is having a wonderful birthday dinner at my expense. I am so freaking mad!!

 – About 3 months ago.

day 1: driver called me and asked me if i was home, i said no and to leave it with my landlord at my apartment. does not speak to landlord, walks to my door and leaves a note that they will try again...

day 1: driver called me and asked me if i was home, i said no and to leave it with my landlord at my apartment. does not speak to landlord, walks to my door and leaves a note that they will try again tomorrow
day2: ups driver left a note at my apartment building that a delivery was attempted and only walked in the front door

unbelievably bad....

 – About 3 months ago.

A female ups driver left her bloody tampon at my front door....

A female ups driver left her bloody tampon at my front door.

 – About 3 months ago.

Had a passport sent from Portland Oregon the Bellingham Washington next day early am 'guaranteed'. After it didn't show up (so I couldn't cross the boarder), because it was in...

Had a passport sent from Portland Oregon the Bellingham Washington next day early am 'guaranteed'. After it didn't show up (so I couldn't cross the boarder), because it was in California???? and didn't make a plane (pretty sure it was a UPS plane) I was told it could be there the next morning. That would do me any good so I told them to send it back to the UPS store it was shipped from. They told me I would have to contact the store and have it re-routed. They could get it to the original delivery address the next day but to re-route it, they couldn't deliver it for 2 days. So now I can't even ask for a refund until it shows up back at the original locations and pick it up myself. Yes UPS does truly SUCK!!!!!

 – About 3 months ago.

Deliveries never happen smoothly. We've had major issues with overnight shipping on critical proposals. Driver delivers neighbors stuff to our house on a weekly basis (it's less distance to...

Deliveries never happen smoothly. We've had major issues with overnight shipping on critical proposals. Driver delivers neighbors stuff to our house on a weekly basis (it's less distance to our house, so he must want us to complete the delivery to save time). Customer service options are very poor, and never resolve our issues. We've had to opt to pick up packages because it is such a major hassle to receive a delivery.

We will never use UPS for our business ever again.
When shopping online, we will not purchase if shipping is via UPS.

 – About 3 months ago.

IHate UPS!!! absolute the worst. For five years more than 70% of our package has arrived opened and retapped. The driver is very nosey and has made my wife very uncomfortable. We have logged too many...

IHate UPS!!! absolute the worst. For five years more than 70% of our package has arrived opened and retapped. The driver is very nosey and has made my wife very uncomfortable. We have logged too many complaint to count, had internal reviews which always have some lame excuse. My wife was so concerned about the driver , she actually bought a German shepherd who is a huge teddy bear , but looks mean. Well that lead to an "aggressive dog" complaint from UPS, despite the dog rarely being outside and never bitten of attack anyone. Yes, he barks - he is a dog. So now they refuse to deliver and reroute everything to a local UPS for pickup. Well this sounds like a great idea but they never let us know when we have a package because the driver doesn't give the store our contact information. As such all the packages either spoil or get return. My son has allergies and carries and EPI-pen which comes on ice 24 delivery . It was there for 10 days before found and obviously spoiled. Despite all of this UPS doesn't give a shit and refuses to police their own employees and drivers. I really think the driver is related to his supervisor and that's the issue.

Answer?? Maybe us FEDEX

 – About 3 months ago.

There's just no other way of saying this. UPS is the absolute worst mail carrier servicing Pittsburgh and it's surrounding area. ...

There's just no other way of saying this. UPS is the absolute worst mail carrier servicing Pittsburgh and it's surrounding area.

 – About 3 months ago.

Stupid tracking system. what the hell do they want. another ignorant program designed by unqualified ignorant people....

Stupid tracking system. what the hell do they want. another ignorant program designed by unqualified ignorant people.

 – About 3 months ago.

UPS managed to lose a very large box with over $500 worth of garments in it! It is EXTREMELY suspicious that UPS seems to lose AT LEAST one case of garments per week, and we have determined that these...

UPS managed to lose a very large box with over $500 worth of garments in it! It is EXTREMELY suspicious that UPS seems to lose AT LEAST one case of garments per week, and we have determined that these boxes are disappearing from the downtown Los Angeles distribution centers - they are NOT being sent to incorrect addresses, in fact they are not even making it to our local truck. I hope that the UPS distribution center gremlins are enjoying their new clothes. We can't get UPS to do their job and deliver our goods, but at least we are providing clothing to their (apparently) starving (and shady) distribution center employees.
Merry Early Christmas you bastards.

 – About 3 months ago.

Ordered a mattress online, and the box was scheduled to be delivered on Saturday. Even though I signed up through UPS to receive notifications for all my packages, I did not receive any notifications...

Ordered a mattress online, and the box was scheduled to be delivered on Saturday. Even though I signed up through UPS to receive notifications for all my packages, I did not receive any notifications today. I finally checked with my tracking number only to discover a message saying there was something wrong with the address. I have received many, many packages at this address from UPS, Amazon, FedEx, and USPS. I called the useless customer service number. I was informed that a message would be sent to the control center, but they won't be open until Monday. I live in a retirement community, and we have a concierge who receives packages for the tenants. I think the driver had something else to do or decided the box was too heavy. UPS SUCKS.

 – About 3 months ago.

next day air shipping and i got the parcel with 5 days ground shipping lol, dogshit!!!...

next day air shipping and i got the parcel with 5 days ground shipping lol, dogshit!!!

 – About 3 months ago.

Whoever said 2-day shipping turns into 5 was completely accurate!...

Whoever said 2-day shipping turns into 5 was completely accurate!

 – About 3 months ago.

get notice that the item that to be delivered on the 7th has to be picked up at an access point. when I went to the access point my package was not there. I was told I would have to wait until monday...

get notice that the item that to be delivered on the 7th has to be picked up at an access point. when I went to the access point my package was not there. I was told I would have to wait until monday to pick up my item from the access point when the driver decides to not deliver to my address and skip out on doing their f'n job. UPS is not just as worthless as the USPS. Amazing that the people who do Amazon Flex are more reliable

 – About 3 months ago.

Lazy? Hate their job? Bad attitude? Envious of others? Impatient?? L A Z Y ????

No respect in return to the UPS drivers in my neighborhood..We just moved in and have had the absolute...

Lazy? Hate their job? Bad attitude? Envious of others? Impatient?? L A Z Y ????

No respect in return to the UPS drivers in my neighborhood..We just moved in and have had the absolute worst UPS service.

 – About 3 months ago.

I got delivery just fine today, but I found in my driveway a UPS power of attorney that must have fallen from the truck. I have tried fir an hour to get a phone number or anything so I can try and...

I got delivery just fine today, but I found in my driveway a UPS power of attorney that must have fallen from the truck. I have tried fir an hour to get a phone number or anything so I can try and let the driver know I have it, but it is IMPOSSIBLE to get a HUMAN ON THE PHONE!!!! Their Customer Service is CRAP!!!!

 – About 3 months ago.

Ups access points only exist so the drivers can be lazy and like about attempted home deliveries....

Ups access points only exist so the drivers can be lazy and like about attempted home deliveries.

 – About 3 months ago.

What happened? I used to have problems with FedAches on every delivery. Now, UPS are the fu©kUPS! Brand names don't mean sh t anymore!?...

What happened? I used to have problems with FedAches on every delivery. Now, UPS are the fu©kUPS! Brand names don't mean sh t anymore!?

 – About 3 months ago.

Portland, Maine.

**All UPS Store shipments are guaranteed if loss or damage occurs. If it's like you said & you paid & they packed. It's all on them. If you box it and you create...

Portland, Maine.

**All UPS Store shipments are guaranteed if loss or damage occurs. If it's like you said & you paid & they packed. It's all on them. If you box it and you create a label and drop it by. It's investigated by UPS and determined in your favor or not. Yet, if The UPS Store did it all. It's all on them.

 – About 3 months ago.

I think that, just in general, the idea of having to wait at your house all day because they can't give you a f%@king reasonable estimated delivery time is absurd and maddening. Took half a day...

I think that, just in general, the idea of having to wait at your house all day because they can't give you a f%@king reasonable estimated delivery time is absurd and maddening. Took half a day off work to wait for a package. It got out for delivery at 9 am. Currently, it is almost 6pm and not only do I have no package, but the delivery "time" is "by the end of the day", which literally means "by whatever f%@k o'clock our driver is done today". It's almost as disgusting as the general lack of competetion that exists in the shipping world. f%@k UPS.

 – About 3 months ago.

I shipped a package with $1100 declared value (paid extra for that declared value) from the UPS Store in Portland, Maine to Washington state. 10 days after its targeted arrival date, the UPS tracking...

I shipped a package with $1100 declared value (paid extra for that declared value) from the UPS Store in Portland, Maine to Washington state. 10 days after its targeted arrival date, the UPS tracking site reports that the package arrived at a different site with the package empty of its contents. UPS claims that they then destroyed the empty package, but they have the audacity to claim at the same time that the packaging for the item was inadequate. The UPS store in Portland packed the item for me--I paid them to do that. They insist that they packed the item properly and that UPS damaged the package. So I am left hanging in the middle and have to sue both of them in small claims court.

In my opinion, UPS is truly disgusting operation.

 – About 3 months ago.

UPS lost my turntables that they were supposed to deliver for repairs. Months pass by and I had to contact them of the whereabouts of my turntables. They said they couldn't find the package and...

UPS lost my turntables that they were supposed to deliver for repairs. Months pass by and I had to contact them of the whereabouts of my turntables. They said they couldn't find the package and are acting like it was not their fault. Now I'm out of my turntables and I want to take this to the department of consumer affairs. They should be ashamed of themselves. Never have I seen such incompetence from a supposedly professional company.

 – About 3 months ago.

Hope they see this 5th delivery in 6 months DELAYED FOR OVER A f%@kING WEEK... every time i order something with a battery in it they push it thru these shitstains and im f%@king sick of it ..

Hope they see this 5th delivery in 6 months DELAYED FOR OVER A f%@kING WEEK... every time i order something with a battery in it they push it thru these shitstains and im f%@king sick of it ..

I have stopped ordering from ANYONE that forces me to use this shit storm of a company ..

If they cant ship it fedex or usps i just dont order the product ...

f%@k the seller and f%@k them ... the seller doesnt have to wait a week or 5 for payment but i do to get a new f%@king phone?


People should seriously boycott anyone involved with this company this is insane and in most cases we arent given a choice ....

DEMAND SHIPPING CHOICES!!!!!!!

 – About 3 months ago.

I am so f%@king mad at UPS right now . just because I forgot to put the unit number of my apartment the first time, my delivery has been postponed for at least a week now. what the ACTUAL f%@k ! I...

I am so f%@king mad at UPS right now . just because I forgot to put the unit number of my apartment the first time, my delivery has been postponed for at least a week now. what the ACTUAL f%@k ! I SWEAR ON MY LIFE, this is the last time I'm shipping with UPS

 – About 3 months ago.

Was supposed to receive a tiny package on Wednesday, it was UPS ground because anything else was ridiculously expensive. Now I know why... Due to "severe weather", the date was pushed back to...

Was supposed to receive a tiny package on Wednesday, it was UPS ground because anything else was ridiculously expensive. Now I know why... Due to "severe weather", the date was pushed back to Monday...Oh, but wait, Monday's Labor Day, so what was supposed to be delivered LAST MONTH is now "out for delivery" on Tuesday but STILL hasn't been delivered. UPS will NEVER receive any more business from me or my two companies I own, EVER AGAIN.

 – About 3 months ago.

screw ups...

screw ups

 – About 3 months ago.

im getting to be a regular on here guess they just cant deliver a package anymore without pissing you off this time it said on Friday morning part for my suv was loaded on truck and out for delivery...

im getting to be a regular on here guess they just cant deliver a package anymore without pissing you off this time it said on Friday morning part for my suv was loaded on truck and out for delivery so I went ahead and tore apart suv so I could get it put on then dose not come called said they decided to wait and deliver on Tuesday since mon is labor day now I got no transportation fo 3 day weekend honestly ups you do suck worse than any other carrier except maybe dsl if I want anything else online ill make sure they don't use ups before I buy it or they can keep it if they do

 – About 3 months ago.

I didn't know 2 days shipping actually meant 5. They're breaking the laws of physics; it's not a crime, but it really should be....

I didn't know 2 days shipping actually meant 5. They're breaking the laws of physics; it's not a crime, but it really should be.

 – About 3 months ago.

I feel like UPS isn't listening to our concerns here.

Do you feel like that too? ...

I feel like UPS isn't listening to our concerns here.

Do you feel like that too?

 – About 3 months ago.

I want to have anal sex with a man...

I want to have anal sex with a man

 – About 3 months ago.

Waiting all day long for a package - mattress. From 9:30am to 9pm.. this is ridiculous. I can't lift or move the mattress myself..hence waiting for these idiots to deliver. Why isn't there...

Waiting all day long for a package - mattress. From 9:30am to 9pm.. this is ridiculous. I can't lift or move the mattress myself..hence waiting for these idiots to deliver. Why isn't there a competitor to put them out of business? They need to add GPS to their trucks so that people can get real-time updates on delivery & not waste their time waiting. Absurd

 – About 3 months ago.

Overnight delivery to Rapid City SD. Right. This is the second day and nothing. So now I'm stuck here at this truck stop until probably Tuesday because the UPS won't operate on " Labor...

Overnight delivery to Rapid City SD. Right. This is the second day and nothing. So now I'm stuck here at this truck stop until probably Tuesday because the UPS won't operate on " Labor Day" cost me now thousands on a penalty for late delivery of my load. What a POS company. Thank you very much NOT for your outstanding service.

 – About 3 months ago.

Shipper's address for me is correct! We have lived at this address for 13 years & only started having problems with packages being delivered by UPS two months ago. Problem is with THEIR...

Shipper's address for me is correct! We have lived at this address for 13 years & only started having problems with packages being delivered by UPS two months ago. Problem is with THEIR (UPS's GPS system, Harrisburg Dispatcher, and THEIR Driver). THEIR customer service system & reps apparently don't have a way to deal with delivery problems where UPS is at fault. When I finally was able to talk to an agent they kept insisting that my package (containing parts for my Washing Machine) could not be delivered as addressed, that the street address didn't exist. They actually accused me of not knowing my actual address. The only solution they offered was for us to pick up our packages at the dispatch office; a 60 mile round trip. Since we're disabled we have a lot of packages delivered every month and certainly are not up to traveling like that to get our stuff. FedEx & USPS don't have any problems. The companies that we place our orders with don't give us an option to choose which shipper we want them to use. Their error will cost us over $200 since our washing machine can't be fixed now as scheduled & we'll have to hire help to get our laundy done! I still don't know what I'm going to do about everything else we order online!!

 – About 3 months ago.

These dumbasses need to pay a 10,000 dollar fine each time they take someone's money and fail to deliver on overnight, second day or any 'premium' service. They would be out of business in...

These dumbasses need to pay a 10,000 dollar fine each time they take someone's money and fail to deliver on overnight, second day or any 'premium' service. They would be out of business in 15 minutes, and they deserve to be. If your package isn't broken, it will be late or more likely both. I can't count how many times I have paid for second day or overnight only to have whatever show up 4 to 5 days later with no apology, no customer service, no caring at all. I don't understand why our awesome government doesn't step in and make the a**holes keep the commitments they gladly take your money for. Oh wait...payoffs...This company is a disgrace but you can bet your ass their top execs are raking it in.

 – About 3 months ago.

This stupid company--UPS-- had no particular time to deliver package and they pretty much expect their customers waiting for the package all day long at home. Because of this I have missed my package...

This stupid company--UPS-- had no particular time to deliver package and they pretty much expect their customers waiting for the package all day long at home. Because of this I have missed my package pretty much most of the time. When I call their customer service, they even yelled at me that its customer's fault not at home when they attempted to deliver the package and they did attempt. I REALLY HOPE one day this company and their stupid employees are all replaced by fully automated delivery robots, which can accommodate customers need better. We all know that that kind of era is coming soon. Those idiots will be out of jobs and may be disappearing from this earth.

 – About 3 months ago.

They say they tried to deliver my package when I am home all day long waiting for them. This happens every single time. They are too lazy to take the elevator up to deliver it....

They say they tried to deliver my package when I am home all day long waiting for them. This happens every single time. They are too lazy to take the elevator up to deliver it.

 – About 3 months ago.

UPS driver brought a clearly damaged package, leaking profusely as one its contents was punctured (wax remover solution), into a place of business, thru a lobby, up a full flight of stairs and then up...

UPS driver brought a clearly damaged package, leaking profusely as one its contents was punctured (wax remover solution), into a place of business, thru a lobby, up a full flight of stairs and then up to the front desk of the recipient. Carpet on stairs and upstairs totally destroyed. Lobby tile stained. Should I even bother calling to file claim or just lawyer up?

 – About 3 months ago.

Slow. Shitty...

Slow. Shitty

 – About 3 months ago.

I've been trying to get my package for 3 weeks and everytime the sender resends the order, delivery is not even attempted and sometimes is said to be refused but an access locker can't refuse...

I've been trying to get my package for 3 weeks and everytime the sender resends the order, delivery is not even attempted and sometimes is said to be refused but an access locker can't refuse a package. Today the same order is misdelivered which is try number 3 for the same package I've been sent for 3 weeks. No resolve through customer service

 – About 3 months ago.

Today UPS denied my package that I had sent to one of their stores THAT THEY TOLD ME TO SEND TO. Now my package is over a thousand kilometers away from me and they refuse to refund me. They did not...

Today UPS denied my package that I had sent to one of their stores THAT THEY TOLD ME TO SEND TO. Now my package is over a thousand kilometers away from me and they refuse to refund me. They did not ever call me to even let me know it had arrived before they sent it all the way back. Customer service has not been helping at all.

 – About 3 months ago.

They should go under. Ordered a number of packages. Only UPS failed to get their things here on time. The one package showing as delivered on time was not. Spent hours trying to get to bottom of...

They should go under. Ordered a number of packages. Only UPS failed to get their things here on time. The one package showing as delivered on time was not. Spent hours trying to get to bottom of it. They lied and lied. Said I refused it. Said I didn't answer call. Said it was damaged so they could not deliver it. Told me it was at UPS center and I could come pick it it, then said it was on a truck.

After all of that, they delivered it late today undamaged. I just refused it. Which means loss to vendor as well as stress and loss to me as I had to buy another to meet a deadline on a house video shoot.

 – About 3 months ago.

UPS will not deliver a package to a building.

The same driver will leave a "no one home" notice. Then drops off the package at the neighborhood pickup point.

He just...

UPS will not deliver a package to a building.

The same driver will leave a "no one home" notice. Then drops off the package at the neighborhood pickup point.

He just doesn't want to carry such a heavy package. (30 lbs, less than half of their max) and intentionally lies.

There is a REASON they are known as "Brown". What else do you know is brown that is crap?

 – About 3 months ago.

I have a PC in transit the tracking said it left California last week. Now they're telling me that it's gonna be delayed to severe weather conditions. The only alert on their site for delays...

I have a PC in transit the tracking said it left California last week. Now they're telling me that it's gonna be delayed to severe weather conditions. The only alert on their site for delays is frickin Hawaii! I'm not sure what their problem is. They're saying now that the tracking is telling them it's in California. I'm pissed that my package hasn't left the state it shipped from last week according to them. Not to mention what kind of business is only open 2 hours a day?3-530. I'm going to the office to raise hell about it today since they told me it would be in this morning on the shipping information and on the phone. When I called earlier today the reps are useless and can't help you fix anything. I'd rather drive to California from New York to get my package then wait for them to manhandle it and have it arrive later than it should.