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UPS® Sucks!

@SuckyUPS
Frustrated with UPS® service? Seem to be banging your head against a desk when talking to Customer Service? Join over 5,482 people in a public venting!
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Founded
1907
Address
55 Glenlake Parkway, N.E., Atlanta, Georgia 30328
Chief Executive Officer
David P. Abney
Total Compensation (2016)
$13.7m (SEC DEF 14A Filing)

 – About 1 Day ago.

UPS did one attempted delivery to my apartment and then said they'd deliver to an access point. I tried to go to that access point 3 different times and it wasnt there. THEN they say they failed...

UPS did one attempted delivery to my apartment and then said they'd deliver to an access point. I tried to go to that access point 3 different times and it wasnt there. THEN they say they failed to deliver to the access point and that counts as the second attempt. NOW theyre saying theyre going to return to sender after TWO attempts (not really) and they wont let me change my options to have it redelivered to my apartment. I WORK NIGHTS!! I was asleep one time and my package gets sent back to Italy. I have tried to contact customer support but no one is responding!!!

 – About 1 Day ago.

I've called and asked for my order to be delivered to me on several occasions and they keep promising me they will call me when the driver is on route but never do I've gotten the same damn...

I've called and asked for my order to be delivered to me on several occasions and they keep promising me they will call me when the driver is on route but never do I've gotten the same damn promise but no action has been taken care of I'm sick of them saying well madam we will help you so to get your order to you nope I deal with the same shit each day I'm tired of explaining my damn self over and over again when they say well can't you walk there no it's called delivery for a damn reason I didn't ask for it to be picked up at their damn location they make decisions without consulting me who the f%@k gives the right to make that decision without contacting me first I paid for my shit I want it end of discussion.

 – About 2 days ago.

We must support president trump...

We must support president trump

 – About 2 days ago.

Trump is going to go after ups. Thank God for trump...

Trump is going to go after ups. Thank God for trump

 – About 2 days ago.

I saw the UPS truck outside my house, The truck stops. The guy gets out looks around and gets back in the truck, Then my tracking said the address was wrong (The address was correct). The second day...

I saw the UPS truck outside my house, The truck stops. The guy gets out looks around and gets back in the truck, Then my tracking said the address was wrong (The address was correct). The second day the exact same thing happens.

 – About 3 days ago.

It's for my convenience that my package was dropped off at pickup site after 1 delivery attempt!...

It's for my convenience that my package was dropped off at pickup site after 1 delivery attempt!

 – About 4 days ago.

The weather in Texas is hot and sunny. Ups has used operAting conditioning as an excuse. Why do they do that? There is no severe weather
...

The weather in Texas is hot and sunny. Ups has used operAting conditioning as an excuse. Why do they do that? There is no severe weather

 – About 4 days ago.

Tell me how a package sent to Pennsylvania ends up delivered and signed for in Delaware? Do they hire people that can read or do they just drop stuff off anywhere they feel convenient for them! ...

Tell me how a package sent to Pennsylvania ends up delivered and signed for in Delaware? Do they hire people that can read or do they just drop stuff off anywhere they feel convenient for them!

 – About 4 days ago.

Suck!
I was at Home.
UPS put the sticker on my door and didn’t knock.
UPS say they missed me and ask me to pick up.
I called them for second delivery.
On the day of...

Suck!
I was at Home.
UPS put the sticker on my door and didn’t knock.
UPS say they missed me and ask me to pick up.
I called them for second delivery.
On the day of second delivery, UPS say my address information is missing or incorrect.
So:
How did you locat my door to put on the sticker if you got the wrong address?
How can you put the sticker and never knock?
f%@k UPS.

 – About 5 days ago.

UPS Utterly Preposterous Service
The only way they could ever get a package to where it was going and on time would be to give it to Fed Ex. ...

UPS Utterly Preposterous Service
The only way they could ever get a package to where it was going and on time would be to give it to Fed Ex.

 – About 5 days ago.

It’s sat there and done nothing for a few days now, never shipping my Jordan’s with them willingly again...

It’s sat there and done nothing for a few days now, never shipping my Jordan’s with them willingly again

 – About 5 days ago.

UPS favourite tracking activity even when someone is at home :

Customer was not available when UPS attempted delivery. Will deliver to a nearby UPS Access Point™ for customer coll....

UPS favourite tracking activity even when someone is at home :

Customer was not available when UPS attempted delivery. Will deliver to a nearby UPS Access Point™ for customer coll.

 – About 5 days ago.

I ordered some shit for a computer set-up and the place I order from ain’t an hour away from where I live. It let me track my package and the second day of shipping it decided to take it the package...

I ordered some shit for a computer set-up and the place I order from ain’t an hour away from where I live. It let me track my package and the second day of shipping it decided to take it the package that is all the way up f%@king north in Massachusetts(I live in this state). But the kick is I live more south, and it’s expected in three days after order. (It’s the second day after the order at the time of writing) The actual Computer isn’t even shipped yet too! This delivery service ain’t worth for shite, I’m done now.

 – About 1 Week ago.

My package was delayed. They said they would do whatever they could to me. It arrived in minneapolis at 12:07 AM friday morning, traveled to eagan in the afternoon and then back to minneapolis later...

My package was delayed. They said they would do whatever they could to me. It arrived in minneapolis at 12:07 AM friday morning, traveled to eagan in the afternoon and then back to minneapolis later in the afternoon. Then of course its friday afternoon and they shut down for the weekend. I'll see it on monday. They can't get it on to a delivery truck even though it arrived at 12:07 AM?

 – About 1 Week ago.

Ordered a high priority engineering project overnight from the manufacturer and UPS was supposed to deliver today (Saturday) and it was delivered (TO THE HUB IN MY AREA WHICH IS CLOSED). Therefore the...

Ordered a high priority engineering project overnight from the manufacturer and UPS was supposed to deliver today (Saturday) and it was delivered (TO THE HUB IN MY AREA WHICH IS CLOSED). Therefore the 200 plus dollars I spent on overnight delivery was to ensure the printed circuit board I needed could be in the same city as me (I just can't touch it!).

 – About 1 Week ago.

Shipment to my address in Berwyn, PA picked up in Tampa, FL on 8/8. UPS tracking said delivery on Friday, 8/10. Not delivered on 8/10. Now (8/11 at Noon!) website says no status available check...

Shipment to my address in Berwyn, PA picked up in Tampa, FL on 8/8. UPS tracking said delivery on Friday, 8/10. Not delivered on 8/10. Now (8/11 at Noon!) website says no status available check back later. Called UPS a few minutes ago and 14 minute wait to speak to an agent, so I hung up. Automated message included vague info about some sort of disruption at UPS Louisville hub. FedEx would at least be able to track a current location for a package. SAD!

 – About 1 Week ago.

I'm supposed to pay for import taxes and brokerage fees for my package and all the payment methods on the website only result in "Based on the payment card information you provided, we are...

I'm supposed to pay for import taxes and brokerage fees for my package and all the payment methods on the website only result in "Based on the payment card information you provided, we are unable to process your request". Thanks a lot assholes, unnecessary fees AND no way to pay them!

 – About 1 Week ago.

Took me over one hour, and conversations with 6 different agents to finally get a pick-up scheduled against my company's account. The apparent issue was that I was trying to ship a package that...

Took me over one hour, and conversations with 6 different agents to finally get a pick-up scheduled against my company's account. The apparent issue was that I was trying to ship a package that was 18X18X24 inches and weighed 21 pounds. The 3rd agent I talked to determined that this had to ship freight, and so scheduled a freight pick up, when I had a UPS Blue label. Big truck shows up at my house to pick up the package, and the driver tells me that he can't take the package because I don't have a bill of lading. So, I am back at the front end of the phone queue and have to start all over again. I should have called Fed-X. After talking to three more people, I get to a decent customer service person who straightens out the "confusion". Turns out my 18X18X24 inch package that weighs 21 pounds is considered a small package after all. After taking another 25 minutes to get all of the shipping information in their very slow system, I am told they will pick up the package on Monday (It is Friday, and it needed to get there on Tuesday). Since it was their error, I asked if they would pay the difference between Blue and Red. Not a chance... I wasted over an hour of my life, and still haven't shipped the package yet.

You gotta love big companies with untrained employees and sense of fair play.

 – About 1 Week ago.

I use UPS My Choice to see the status of my packages. I had a wine delivery scheduled for Monday. I was home all day. I have dogs that bark when anyone comes to the front door. I have a camera on the...

I use UPS My Choice to see the status of my packages. I had a wine delivery scheduled for Monday. I was home all day. I have dogs that bark when anyone comes to the front door. I have a camera on the front door. Sure enough My choice reports a failed delivery attempt. I check, no door hanger. Maybe I was outside and the hanger blew away... Tuesday same thing. No attempt do deliver, but My Choice reports a failed attempt. Wednesday. It's on the truck. No delivery. No update. I call UPS on Thursday. They have the warehouse call me. The warehouse calls the driver. He can't find the package on his truck. They say, we'll maybe it is on another truck give it until tonight, and then start a lost package process. OK. Friday I call again. They say It's in the customer center. They won't start a lost package process. Maybe it will show up... or maybe the UPS people are enjoying my wine in the customer center. I never had this problem with Federal Express.

 – About 1 Week ago.

"Due to operating conditions, your package may be delayed. / Delivery will be rescheduled." -- I resell things to make money. No shipment = no money = no food. So these f%@kers can go to hell...

"Due to operating conditions, your package may be delayed. / Delivery will be rescheduled." -- I resell things to make money. No shipment = no money = no food. So these f%@kers can go to hell for all I care.

 – About 1 Week ago.

August f%@k-ups, and it's only the 8th!

First package is a no show. I check the tracking number and find that a delivery was attempted but because nobody was home, the package was...

August f%@k-ups, and it's only the 8th!

First package is a no show. I check the tracking number and find that a delivery was attempted but because nobody was home, the package was dropped off at the nearest UPS Access Point: no call, no note left, no communication at all. Called UPS and was told that even when signatures are not required, their drivers no longer leave packages at apartment buildings.

Second package is a no show. I check the tracking number and find that the package was left at the "Front Door" two days earlier: no call, no note left, no communication at all. Called UPS and was told it may have been stolen and they launch an investigation (no mention of how this totally conflicts with their "don't leave at apartment" policy from three days earlier!).

Third package is a no show. I check the tracking number and find that the package has spent three days "out for delivery": no call, no note left, no communication at all. Called UPS and was told the address was incorrect. She reads it back to me and it's the right address, but apparently their system says it doesn't exist. Returned to sender.

 – About 1 Week ago.

I ordered something on the July 20 it's now August 9 and the package is yet to come. ...

I ordered something on the July 20 it's now August 9 and the package is yet to come.

 – About 1 Week ago.

Was supposed to be on the truck out for delivery, was finally delivered 5 days later. How the heck do these people get away with this level of incompetence?...

Was supposed to be on the truck out for delivery, was finally delivered 5 days later. How the heck do these people get away with this level of incompetence?

 – About 1 Week ago.

Every time I have something delivered by ups, it always takes 1 week and when out for delivery, it will ALWAYS be at the end of the night , close to 8PM.

I Loath UPS....

Every time I have something delivered by ups, it always takes 1 week and when out for delivery, it will ALWAYS be at the end of the night , close to 8PM.

I Loath UPS.

 – About 1 Week ago.

A ups drivers broke into my house and stole food from my freezer....

A ups drivers broke into my house and stole food from my freezer.

 – About 2 weeks ago.

Spent the last week incredibly ill with withdrawal side effects because UPS drivers in my area are incompetent asswipes who can't follow through on a simple redelivery (package contained...

Spent the last week incredibly ill with withdrawal side effects because UPS drivers in my area are incompetent asswipes who can't follow through on a simple redelivery (package contained medicine). Left signed redelivery slip on mailbox (which driver has to walk past to get to my door) only to find that it had been completely ignored and a new "sorry we missed you" slip was thrown on the ground outside my apartment door--didn't even bother to stick it to the door itself

 – About 2 weeks ago.

Emailed customer support (a convoluted process on its own--probably trying to stem the flow of complaints as much as possible by making it difficult) last week. FINALLY got a response late this...

Emailed customer support (a convoluted process on its own--probably trying to stem the flow of complaints as much as possible by making it difficult) last week. FINALLY got a response late this afternoon comprised of two sentences saying that the complaint was sent to the wrong department and asking if I had a problem they could actually help me with. A+++ customer service as usual

 – About 2 weeks ago.

These f%@k headed delivered 2 boxes to the wrong address - but they refuse to go back to that address and retrieve the boxes they mis-delivered. So my important personal belongings are gone forever. ...

These f%@k headed delivered 2 boxes to the wrong address - but they refuse to go back to that address and retrieve the boxes they mis-delivered. So my important personal belongings are gone forever. Because they are stupid and dont care.

 – About 2 weeks ago.

Sick on Monday. Left a very polite note suggesting I may not hear door knocks (due to Nyquil) and to call my cell phone. Asleep for 90 minutes - driver sticks door tag to my polite note without a...

Sick on Monday. Left a very polite note suggesting I may not hear door knocks (due to Nyquil) and to call my cell phone. Asleep for 90 minutes - driver sticks door tag to my polite note without a call. I call UPS, they say they will redeliver that day. I stay up all day, while sick to wait for package. Never arrives. Call at 5 PM, they say they were unable to update the driver. They ask if I want them to hold the package - I say no, because I'm sick. Today. Wait until 2 PM for package, cancelling all appointments - package is important. Package never arrives. Call UPS - they put it on hold without telling me. Now I'm driving 20 miles to get package because UPS doesn't know how to f%@king deliver packages.

 – About 2 weeks ago.

UPS lost another package, that makes an average of one package lost per week for the month of July. UPS continues to ruin sales deals with their late and missing shipments (at least they are...

UPS lost another package, that makes an average of one package lost per week for the month of July. UPS continues to ruin sales deals with their late and missing shipments (at least they are consistent at SOMETHING). When I got a representative on the phone, the bastard couldn't pronounce my name correctly, even though I corrected him three times. That's how much UPS "cares" about their customers - they don't even have a call center in the United States.

 – About 2 weeks ago.

I am a preferred customer who ships thousands of dollars every week, and I still can not get my representative on the line to speak to me. I don't even care who I talk to - just someone who can...

I am a preferred customer who ships thousands of dollars every week, and I still can not get my representative on the line to speak to me. I don't even care who I talk to - just someone who can look up my account. No. one. can. help.

 – About 2 weeks ago.

Thank God Trump will go after ups
...

Thank God Trump will go after ups

 – About 2 weeks ago.

Yep they suck. Packages are always late. Or they hand over to USPS which adds another day or two. Nice that their CEO makes so much for such a piss poor job. They are not brown for no they. They are...

Yep they suck. Packages are always late. Or they hand over to USPS which adds another day or two. Nice that their CEO makes so much for such a piss poor job. They are not brown for no they. They are crap.

 – About 2 weeks ago.

Try to have a package delivered to the local UPS store and they said they have no room for it. Package is (12"x12"x4") 27LB so they returned it to sender. Called to fix the problem and all...

Try to have a package delivered to the local UPS store and they said they have no room for it. Package is (12"x12"x4") 27LB so they returned it to sender. Called to fix the problem and all the "help" I got was a f%@king joke just alot of thick India accents and circle talk. f%@k this shit next truck I see is getting tires slashed.

 – About 2 weeks ago.

Jesus Christ. UPS is unable to deliver a single package. I have called to ''correct'' my address (which was correct to begin with, the driver just never showed and the supervisor...

Jesus Christ. UPS is unable to deliver a single package. I have called to ''correct'' my address (which was correct to begin with, the driver just never showed and the supervisor changed it to another street number) five times over a 48 hour period, spoken to managers, supervisors and everyone in between only to have the incompetence of this company drown out any hopes I had of getting what I paid UPS to deliver, delivered. Are they hiring lobotomy patients or does UPS enjoy making us hate them?

 – About 2 weeks ago.

Why the f%@k does ups have such trouble in doraville Georgia?...

Why the f%@k does ups have such trouble in doraville Georgia?

 – About 2 weeks ago.

Thank God we have Trump....

Thank God we have Trump.

 – About 2 weeks ago.

Ups hires lazy black drivers who refuse to do their jobs....

Ups hires lazy black drivers who refuse to do their jobs.

 – About 2 weeks ago.

Ordered a package on 7/25 which was supposed to be delivered 8/1. The first comes and tracking says its out for delivery, only to eventually say there's an error with my street address that they...

Ordered a package on 7/25 which was supposed to be delivered 8/1. The first comes and tracking says its out for delivery, only to eventually say there's an error with my street address that they claimed to fix and that it would be delivered the next day. Annoying, but whatever, I can wait one more day. 8/2 comes, same thing happens. I call UPS three times, the first two times I tried to verify the address, and the third time I told them that I just wanted to go pick it up. The outsourced laborer told me that I had to contact the company that shipped my package, whatever. I call them, they verify that they gave UPS the correct address, and also tell me they will contact the UPS facility that my package has been at so I can go pick it up myself. I call the company again a little later to find out if everything is all set, just to find out that because they were fixing their own mistake with my address, I would have to wait at least one business day to be able to go and pick up my own package which I paid almost $700 for with shipping. So come today, I've been stuck inside of my house all day because god forbid I'm not here to sign for my package, I might never be able to get my package.

 – About 2 weeks ago.

A few of these UPS drivers are actually good people, but only a FEW. Most are devious and lazy. Case in point: One of the subhumans that loads the truck at our nearest UPS facility (most likely LAX -...

A few of these UPS drivers are actually good people, but only a FEW. Most are devious and lazy. Case in point: One of the subhumans that loads the truck at our nearest UPS facility (most likely LAX - we are in West L.A.) put one of our packages on the wrong truck. It was delivered later in the day. If that driver knew what they were doing and acted as a 'normal' UPS driver should, it would have been handed over to one of our employees. However, whomever delivered this missing box apparently had some personal issues, bc they literally snuck into our warehouse and dropped the package on a random table. It was pure dumb luck that someone stumbled across it. Employees were here, the door to the warehouse is next to the door to our lobby, there is absolutely no possible reason this package would be randomly dropped and the driver run in and out unannounced. They must be socially inept or terminally lazy.

 – About 2 weeks ago.

Had a package delivered no issue from a clothing company, second item scheduled to be delivered later in the evening, same company. UPS stated there was an issue with a missing apartment number,...

Had a package delivered no issue from a clothing company, second item scheduled to be delivered later in the evening, same company. UPS stated there was an issue with a missing apartment number, called customer service, called local UPS store. They say the package is being returned to sender. Come on UPS.

 – About 2 weeks ago.

Should be a class action suit against them for their home delivery service. Only thing they deliver is a message saying you were not available. They must creep up the stairs and place the note. ...

Should be a class action suit against them for their home delivery service. Only thing they deliver is a message saying you were not available. They must creep up the stairs and place the note. They never ring the door bell nor call the contact number that they insist you provide. They should be required to refund part of the delivery cost to the sender when they simply leave notes.

 – About 2 weeks ago.

Next Day REFRIGERATED package delivered after 7pm. It sat on a hot truck allllll day (112 yesterday where I live) and delivered without a knock or ringing of the doorbell after 7pm. Items are ruined...

Next Day REFRIGERATED package delivered after 7pm. It sat on a hot truck allllll day (112 yesterday where I live) and delivered without a knock or ringing of the doorbell after 7pm. Items are ruined and UPS says they don't change their delivery routes or take special consideration for CLEARLY MARKED refrigerated parcels. Great policy. The shipper took every precaution and packed with dry ice, but it was 112 degrees and then sat overnight. When the package didn't arrive by 6pm- I thought clearly there's been a mistake and they'll come tomorrow. I didn't know I had to look out my front door every 30 minutes. How about a knock? It takes 2 seconds- ya lazy asses.

 – About 2 weeks ago.

Yes, UPS lies when they say they attempted a delivery. You will know when they do not leave a sticker. Driver just enters in BS hoping supervisor won't notice. My next day service has turned into...

Yes, UPS lies when they say they attempted a delivery. You will know when they do not leave a sticker. Driver just enters in BS hoping supervisor won't notice. My next day service has turned into 5 days, and each time customer service says the driver forgot to pick up the package from the distribution center and did not make it on the truck. Distribution center is only 10 minutes away from me. Say what? What weed is this driver smoking?

 – About 2 weeks ago.

Even though EVERY OTHER mailing company is able to find my house, UPS almost always claims my address is ''incorrect'' or simply does not exist. I have called, spoken to the drivers...

Even though EVERY OTHER mailing company is able to find my house, UPS almost always claims my address is ''incorrect'' or simply does not exist. I have called, spoken to the drivers that happen to ''find my nonexistent address'' and have emailed the company to no avail. I try and avoid using UPS at all costs, even if it means incurring additional charges, as it is worth it to escape their incompetence. The call center is ridiculous, once you finally get through to a person they just forward you onto the driver and you have to hope he feels charitable enough to do his job (which, spoiler alert, has never happened). Ridiculous company, raising my blood pressure to dangerous levels. If I die, let it be known it was at the hands of UPS.

 – About 2 weeks ago.

6 am this morning - my package that was supposed to delivered today at 4pm is now saying "weather delays", 08-02-2018, there is NO weather in Rockford Illinois. Their customer service is...

6 am this morning - my package that was supposed to delivered today at 4pm is now saying "weather delays", 08-02-2018, there is NO weather in Rockford Illinois. Their customer service is completely useless - 5 agents and a supervisor - none of which can offer any further information, NONE of which will contact their Rockford facility to find out what's going on with the completely fictitious "weather delay".

utterly useless - they don't deserve to be in business - nor should they be trusted to handle ANY valuables. The cooperate policy appears to be - insult the customer, talk over them A LOT, refuse to listen, and do absolutely NOTHING to help.

US Gov should shut down these clowns.

 – About 2 weeks ago.

Apparently if there is "severe weather" in any part of the of the country UPS can use that as an excuse everywhere for delays. What severe weather was there in Phoenix the last 2 days that...

Apparently if there is "severe weather" in any part of the of the country UPS can use that as an excuse everywhere for delays. What severe weather was there in Phoenix the last 2 days that prevented them from making a rush delivery (to a Phoenix address!) when the package has been in Phoenix for those 2 days?

 – About 2 weeks ago.

PROOF?? Ive responded to every e-mail they have sent regarding my lost package. Chemicals that were delivered to God knows where. After all the hoops I jumped through, no response. Not the first time....

PROOF?? Ive responded to every e-mail they have sent regarding my lost package. Chemicals that were delivered to God knows where. After all the hoops I jumped through, no response. Not the first time. Actually, I've had problems with them MULTIPLE times. And I thought FEDEX was bad. So, all professionalism aside......F%#K YOU UPS!

 – About 2 weeks ago.

Omfg I was already supposed to have received my shit but something always comes up with UPS every single time. This time they're telling me it's an address error. I go and look and there's...

Omfg I was already supposed to have received my shit but something always comes up with UPS every single time. This time they're telling me it's an address error. I go and look and there's no error then I literally see these f%@ks drive right past my house. God damn I wish I had another option for delivery.. These were my only off days now i have to wait longer wtf

 – About 2 weeks ago.

DORAVILLE, GEORGIA UPS: I wish you apathetic, sorry twerps had to sit home guessing if I was delivering your stuff and watching me drive around on the map to every house but yours, then driving right...

DORAVILLE, GEORGIA UPS: I wish you apathetic, sorry twerps had to sit home guessing if I was delivering your stuff and watching me drive around on the map to every house but yours, then driving right past yet again. 19 failed deliveries since March. Watch it on Atlanta Action News next week Doraville.

 – About 2 weeks ago.

DORAVILLE, GEORGIA UPS: Failed to deliver package from Atlanta to us 20 miles away FOUR "attempts"/days. Impossible to get ANY help calling UPS (in Jaipur). 9 requests for Doraville supervisor...

DORAVILLE, GEORGIA UPS: Failed to deliver package from Atlanta to us 20 miles away FOUR "attempts"/days. Impossible to get ANY help calling UPS (in Jaipur). 9 requests for Doraville supervisor to call - nothing. Retailer recalled package, we both gave up. Found out it never even was on the damn truck all 4 days.

 – About 2 weeks ago.

Prepaid Express Package. They cant get my address right. 3times. They keep coming when I'm at work so they cant pick up the package. I keep telling them to come after 5PM. They say fine then...

Prepaid Express Package. They cant get my address right. 3times. They keep coming when I'm at work so they cant pick up the package. I keep telling them to come after 5PM. They say fine then call me and say my address is wrong. How can it be wrong if you were at my house yesterday? I fix the address with them again. Then they call back and say we cant come after 5 I have to be home earlier. They dropped off this package at 6PM...Liars. I am at work that it is not possible. They have wasted so much of my time. So many phone calls to straighten it out only now to be told that I will have to go drop off the prepaid pkg to them if I cant be home all day. How hard is it to pick up a package after 5PM? when I see their trucks all over my neighbourhood when I get home. I even suggested that I give it to one of their drivers I see and they say "no mam only the pick up driver can take your package." They expect me after working all day and commuting over 3hrs to now get in my car and drive it to one of their stupid drop off centres. RIDICULOUS. Ill never use them again and I will do everything I can to get the company that using this useless service to use someone else. Horrible service.

 – About 2 weeks ago.

Ups supports violent black lives matter thugs....

Ups supports violent black lives matter thugs.

 – About 2 weeks ago.

I can prove ups lies about attempted delivery without cameras. I still don't get my packages....

I can prove ups lies about attempted delivery without cameras. I still don't get my packages.

 – About 2 weeks ago.

UPS really does suck. just wrap your mind around this. f%@k their stock price. the company sucks....

UPS really does suck. just wrap your mind around this. f%@k their stock price. the company sucks.

 – About 2 weeks ago.

want to catch UPS lying? install surveillance & monitor these delivery 'attempts'. prove they weren't there....

want to catch UPS lying? install surveillance & monitor these delivery 'attempts'. prove they weren't there.

 – About 2 weeks ago.

why does UPS suck? this company is so incompetent they can't even deliver a package containing Johnson's Baby Shampoo to a customer without screwing up!

a package was delivered...

why does UPS suck? this company is so incompetent they can't even deliver a package containing Johnson's Baby Shampoo to a customer without screwing up!

a package was delivered today with the contents of the bottle spilled into the box because a very heavy package slammed on it and caused the top of the bottle to separate from the bottle, spilling the contents into the box.

if everybody would stop doing business with UPS these f%@kers would go away forever!

 – About 3 weeks ago.

Delivery date is still scheduled for yesterday but it doesn't look like i'll be getting my package until another day or two and its normal weekdays...

Delivery date is still scheduled for yesterday but it doesn't look like i'll be getting my package until another day or two and its normal weekdays

 – About 3 weeks ago.

My driver is a pathological liar who repeatedly enters completely fake delivery attempts on package tracking info without even appearing briefly outside the destination address. UPS does nothing....

My driver is a pathological liar who repeatedly enters completely fake delivery attempts on package tracking info without even appearing briefly outside the destination address. UPS does nothing. Everyone I talk to at UPS can barely speak English, has no idea what is going on, and is helpless to contact any other part of the company. I hope UPS ends business operations soon.

 – About 3 weeks ago.

Paid $20 for ONE DAY DELIVERY. Package coming from CT to NY - about a 3 hour trip!

For some reason my package is now in Kentucky and won't arrive for an ADDITIONAL two days! UPS...

Paid $20 for ONE DAY DELIVERY. Package coming from CT to NY - about a 3 hour trip!

For some reason my package is now in Kentucky and won't arrive for an ADDITIONAL two days! UPS says "sorry, no refunds!"

 – About 3 weeks ago.

f%@k UPS THEYRE f%@kING DEAD TO ME I WILL PAY EXTRA AND BUY MY SHIT SOMEWHERE ELSE IF THE BUISNESS USES THESE f%@kS. PACKAGE SCHEDULED FOR SATURDAY, NOPE f%@k ME IT TAKES 3 DAYS TO GET FROM CALIFORNIA...

f%@k UPS THEYRE f%@kING DEAD TO ME I WILL PAY EXTRA AND BUY MY SHIT SOMEWHERE ELSE IF THE BUISNESS USES THESE f%@kS. PACKAGE SCHEDULED FOR SATURDAY, NOPE f%@k ME IT TAKES 3 DAYS TO GET FROM CALIFORNIA TO ARIZONA. OH PACKAGE NOW SCHEDULED FOR MONDAY..... WAIT f%@k ME AGAIN MINOR STORM WTF. PACKAGE NOW SCHEDULED FOR TUESDAY WE’LL SEE IM LOSING MY f%@kING MIND FUUUUUUUUUUUCK YOU UPS DIE DIE DIE

 – About 3 weeks ago.

Ups lies when they say attempted delivery...

Ups lies when they say attempted delivery

 – About 3 weeks ago.

Expedited package supposed to be here last Wednesday... looking like this Wednesday instead. Not ringing doorbell, not following instructions, some days not even showing up when "Out for...

Expedited package supposed to be here last Wednesday... looking like this Wednesday instead. Not ringing doorbell, not following instructions, some days not even showing up when "Out for Delivery". This is typical behavior for past +2 DECADES!

 – About 3 weeks ago.

Very important package to be delivered today with signature required. Received two e-mails notifying me of the upcoming delivery. Took the day off work. Never came. There is minor road construction in...

Very important package to be delivered today with signature required. Received two e-mails notifying me of the upcoming delivery. Took the day off work. Never came. There is minor road construction in my neighbourhood. Called - they told me it was at the UPS Store 5 miles away which is now closed.

 – About 3 weeks ago.

CEO abney supports Harvey Weinstein and sexual harassment of men. #metoo...

CEO abney supports Harvey Weinstein and sexual harassment of men. #metoo

 – About 3 weeks ago.

I heard that CEO a new supports anal sex between employees.#metoo...

I heard that CEO a new supports anal sex between employees.#metoo

 – About 3 weeks ago.

UPS = Unreliable Pathetic Slobs

I ordered a bull bar, license plate clip and fog lights.
UPS showed up with a sweaty cursing driver throwing my box of lights on his dash from back...

UPS = Unreliable Pathetic Slobs

I ordered a bull bar, license plate clip and fog lights.
UPS showed up with a sweaty cursing driver throwing my box of lights on his dash from back of truck.
I'm like WTF and he gets 2nd package with bracket and lights and asks me to sign cod.
I asked where bull bar is. He has no clue. I told him to bring it next day.
Next day he shows and he has only the bracket, no lights, and the bull bar in a torn up and mutilated box,
it's contents hanging out. Again I'm like wtf, where is the other 3rd package. He has no clue.
He won't let me look at packages until I sign and I am still missing third package...the lights that
had a tinkling sound when he threw box. I called UPS and the driver had reported that nobody was home twice in a row.
I explained the truth to them and they suggested I call sender of items which I did.
I told them about it and they will send labels to send back any broken items if they are damaged with shipping labels.
Now I am waiting to see if the UPS doofus will return with all three packages again or just a couple.
I did find out the boxed lights had been sent to another location instead but UPS still counted that as customer not home against me. I called sender and told them to report UPS and stop using them if they wanted mine or anyone else I know's business.

UPS SUCKS!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

 – About 3 weeks ago.

doesn't even leave a notice and just expect you to know they made 1st attempt to deliver (why not leave the package at the door????) and then make you go to the access point wherever that is, and...

doesn't even leave a notice and just expect you to know they made 1st attempt to deliver (why not leave the package at the door????) and then make you go to the access point wherever that is, and if you miss that date good luck getting your package

 – About 3 weeks ago.

Ups access points are complete clusterf%@ks....

Ups access points are complete clusterf%@ks.

 – About 3 weeks ago.

Ups access points suck!!! Why not second attempts? Sucks big time. Then closed Saturday and sunday...

Ups access points suck!!! Why not second attempts? Sucks big time. Then closed Saturday and sunday

 – About 3 weeks ago.

UPS refuses to leave small package in front of door. Then says to pick up at access point next business day and its friday....

UPS refuses to leave small package in front of door. Then says to pick up at access point next business day and its friday.

 – About 3 weeks ago.

Biggjiim told me that sherryl farted....

Biggjiim told me that sherryl farted.

 – About 3 weeks ago.

Who would have known that any company would be worse than USPS. Generally UPS has no tracking info for days at a time then the package just shows up, well, sometimes....

Who would have known that any company would be worse than USPS. Generally UPS has no tracking info for days at a time then the package just shows up, well, sometimes.

 – About 3 weeks ago.

These buggers seem to be slowing my package intentionally! ...

These buggers seem to be slowing my package intentionally!

 – About 3 weeks ago.

I had a flight to catch and my visa/ passport from consulate was sent via this idiot courier service. Next day air saver supposed to deliver in a day. But it did not. And it says no info available in...

I had a flight to catch and my visa/ passport from consulate was sent via this idiot courier service. Next day air saver supposed to deliver in a day. But it did not. And it says no info available in tracking. Customer rep says 'we really don't know what happened, we apologize'. I am going to miss my flight following day causing me immense loss. what a shame!

 – About 3 weeks ago.

My dog died because ups was 4 days late with her heart medicine...

My dog died because ups was 4 days late with her heart medicine

 – About 3 weeks ago.

oh my GOD!!! THE INCOMPETENCE AND LAZINESS. I pay for next day air saver and 48 hours later you still haven't managed to figure out where to leave a goddamn package? And then you get annoyed and...

oh my GOD!!! THE INCOMPETENCE AND LAZINESS. I pay for next day air saver and 48 hours later you still haven't managed to figure out where to leave a goddamn package? And then you get annoyed and just leave and tell me they'll try again tomorrow? I don't understand how you could be so terrible. I mean, I tell you theres a mangement office in between the buildings, theres definitely a front desk, how the hell are you missing that? I don't understand how many seperate times I will have to call customer service to ask them what the hell they're doing. I dread opening up my goddamn tracking number because I know I'll see that irritating exclamation point saying exception. Youre the goddamn exception! Sweet holy hell, I am so done.

 – About 3 weeks ago.

We must support president Trump against the unfair stormy Daniels lies...

We must support president Trump against the unfair stormy Daniels lies

 – About 3 weeks ago.

#metoo we need Kevin to keep posting here. We must support him...

#metoo we need Kevin to keep posting here. We must support him

 – About 3 weeks ago.

I just really hate this f%@king company. I hate them with a f%@kING PASSION!
U
People
Suck...

I just really hate this f%@king company. I hate them with a f%@kING PASSION!
U
People
Suck

 – About 4 weeks ago.

What we have here is failure to deliver. Some men you just can't reach. So you get what we had here last week, which is the way UPS wants it. Well, UPS gets it. I don't like it any more than...

What we have here is failure to deliver. Some men you just can't reach. So you get what we had here last week, which is the way UPS wants it. Well, UPS gets it. I don't like it any more than you customers. --Luke in GA

 – About 4 weeks ago.

I heard that ups management promotes orgies....

I heard that ups management promotes orgies.

 – About 4 weeks ago.

Folks please welcome Randy - make him feel special and maybe he'll come back. Then there will be at least three of us here doing the Lord's work. Remember Randy, Always Be Closing. Welcome!!...

Folks please welcome Randy - make him feel special and maybe he'll come back. Then there will be at least three of us here doing the Lord's work. Remember Randy, Always Be Closing. Welcome!!

 – About 4 weeks ago.

UPS, I am a promiscuous fashion model with extremely low standards and no self-esteem who is also fond of UPS drivers. Will this get our packages delivered? Nothing else works including calls to your...

UPS, I am a promiscuous fashion model with extremely low standards and no self-esteem who is also fond of UPS drivers. Will this get our packages delivered? Nothing else works including calls to your very nice 800# people who can do nothing.

 – About 4 weeks ago.

Doraville GA - DAY #5 still waiting for package from Friday but great news! The shipper is so fed up with UPS they cancelled you as shippers and switching to DHL, FedEx - all 13 locations by next...

Doraville GA - DAY #5 still waiting for package from Friday but great news! The shipper is so fed up with UPS they cancelled you as shippers and switching to DHL, FedEx - all 13 locations by next week. It's my gift to you UPS! Enjoy!

 – About 4 weeks ago.

Oakland, It's because of theft.

Packages left on porches with nobody home. Parcels become missing. ...

Oakland, It's because of theft.

Packages left on porches with nobody home. Parcels become missing.

 – About 4 weeks ago.

Trump needs to focus on cracking down on ups. He should slap ups with tarrifs....

Trump needs to focus on cracking down on ups. He should slap ups with tarrifs.

 – About 4 weeks ago.

There is sexual ass harassment at the ups hub in doraville Georgia. #metoo...

There is sexual ass harassment at the ups hub in doraville Georgia. #metoo

 – About 4 weeks ago.

Ups sucks...

Ups sucks

 – About 4 weeks ago.

Randy, u...

Randy, u

 – About 4 weeks ago.

Hi,

My name is Randy and I was looking at a few different sites online and came across your site ups-sucks.net. I must say - your website is very impressive. I found your website on the...

Hi,

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 – About 4 weeks ago.

News 2 team coming tomorrow to document UPS miserable service. How bad is it in Atlanta area when local news is so interested in your service problems enough to have a crew come film it? Very bad. I...

News 2 team coming tomorrow to document UPS miserable service. How bad is it in Atlanta area when local news is so interested in your service problems enough to have a crew come film it? Very bad. I bet no more 9 PM deliveries after that Doraville.

 – About 4 weeks ago.

DORAVILLE, GA UPS is a package hostage company. THREE DAYS of failing to deliver our package which is on the truck each time they drive right past our house. HOURS on phone pleading with apathetic UPS...

DORAVILLE, GA UPS is a package hostage company. THREE DAYS of failing to deliver our package which is on the truck each time they drive right past our house. HOURS on phone pleading with apathetic UPS to have a supervisor simply call - three days, not one call. Tomorrow Atlanta news 2 will be here to cover our constant battle with UPS, 9PM deliveries, no service, let's see Doraville ignore that.

 – About 4 weeks ago.

UPS is TOTAL BULLSHIT, they have been screwing up deliveries to me for YEARS but this time they really out did themselves. I bought concert tickets as a gift to myself for getting through my first...

UPS is TOTAL BULLSHIT, they have been screwing up deliveries to me for YEARS but this time they really out did themselves. I bought concert tickets as a gift to myself for getting through my first year of a really intense Nursing program. They were sent from NJ to MA on Friday, "Next Day Air, Saturday delivery guaranteed" for a Sunday night show and were to be delivered today "around" 12pm. Needless to say, its now 11:30pm and they never showed up! I can't say I'm even mildly surprised because their service to my area has sucked for years, but their customer service and notification services (or lack of) are also a total abortion!
They say something is to be delivered at one time, but the window is actually before 9pm at night, they just don't tell you that until it doesn't show up at the guaranteed time. "Customer Service" swore up and down that my package would be delivered "the end of the day", which is 9pm, DESPITE THE FACT THAT, there own online tracking service stated that my package delivery had been "rescheduled" to 7/23??!!! To make matters EVEN worse, their reps continued to also tell the sender company that the package would be delivered today. As a result they could not take action to try to fix the situation until after 9pm. So now its too late to really do anything tonight, and the concert is tomorrow at 5:30. The ticket sellers are trying to reissue my tickets or they will have to refund my money, we'll see what happens with that. But this is FAR from the first screw up of UPS on deliveries to me, it happens at least once or twice a year!! Despite my complaints they refuse to address the OBVIOUS issue with service to my area. I'd really just like to say F*CK UPS!! YOU SORRY *SS EXCUSE FOR A COMPANY -GET YOUR SH*T TOGETHER!!!! I would advise anyone to avoid using their services, whenever possible. They refuse to take ownership of their screw-ups and crappy customer service!

 – About 4 weeks ago.

UPS should either get their shit together or just be completely shut down. I had an art package sent about 2 months ago. Then it came to be delivered back to me 2 days ago, but I missed it. I missed...

UPS should either get their shit together or just be completely shut down. I had an art package sent about 2 months ago. Then it came to be delivered back to me 2 days ago, but I missed it. I missed it again on the next day. I’m 17, don’t really understand why I have to sign a signature. I cant even pick it up from any nearby UPS because I need “government issued I.D.” I’ll try going to one with my School I.D. Lol. I also don’t understand why they just won’t leave it on my f%@king doorstep.

 – About 4 weeks ago.

UPS driver didn’t bother getting out of truck Friday, drove off with package as we watched. Today - second attempt, still waiting at 6:38 on Sat, god you suck UPS!!!! ...

UPS driver didn’t bother getting out of truck Friday, drove off with package as we watched. Today - second attempt, still waiting at 6:38 on Sat, god you suck UPS!!!!

 – About 4 weeks ago.

My dumbass UPS driver either got my address wrong somehow or hid it so well I can't find it. Literally in awe....

My dumbass UPS driver either got my address wrong somehow or hid it so well I can't find it. Literally in awe.

 – About 4 weeks ago.

Hey UPS! When your driver fails to deliver on Friday WHY are we then LAST on delivery list Sat?? You suck so much it's unbelievable. Top example of apathy, mismanagement and just awfulness....

Hey UPS! When your driver fails to deliver on Friday WHY are we then LAST on delivery list Sat?? You suck so much it's unbelievable. Top example of apathy, mismanagement and just awfulness.

 – About 4 weeks ago.

I wish Amazon would not ship UPS!!! I have had packages delivered to neighbors, and UPS also once claimed that my address did not exist! I have been living at this address for more than 40 years, the...

I wish Amazon would not ship UPS!!! I have had packages delivered to neighbors, and UPS also once claimed that my address did not exist! I have been living at this address for more than 40 years, the post office never has any problems delivering a package to me.
Right now I have package that is late, it was supposed to arrive on Friday, but some unknown reason, they decided to ship it out of state, I guess they decided that my package should tour their facilities in other states.

 – About 4 weeks ago.

Our driver drives from Norcross GA to Brogdon Road and there the stupid truck sits ALL DAY. Then around 5 they start delivering. WTH?? ...

Our driver drives from Norcross GA to Brogdon Road and there the stupid truck sits ALL DAY. Then around 5 they start delivering. WTH??

 – About 4 weeks ago.

I am to reminding you that UPS has being very good. When the FIFA is, UPS is making delivery every ball. When the pregnancy is, who to delivery baby? UPS. We cut the cord for a nominal up-charge Next...

I am to reminding you that UPS has being very good. When the FIFA is, UPS is making delivery every ball. When the pregnancy is, who to delivery baby? UPS. We cut the cord for a nominal up-charge Next Day.

 – About 4 weeks ago.

UPS driver pulls up, I'm waiting at door, goes in back of truck and then drives off without ever getting off truck. UPS can't deliver our packages until 9PM in Suwanee on a normal day....

UPS driver pulls up, I'm waiting at door, goes in back of truck and then drives off without ever getting off truck. UPS can't deliver our packages until 9PM in Suwanee on a normal day. Absolute incompetence and bottom of barrel "service". Forget getting our business account UPS.

 – About 4 weeks ago.

UPS is f%@king ass.....

UPS is f%@king ass..

 – About 4 weeks ago.

Trump should crack down on ups....

Trump should crack down on ups.

 – About 4 weeks ago.

I paid EXTRA money to have my package delivered Next Day Air by 10:30 am. It is not 3:15 PM and not sign of the delivery driver. I've called UPS twice and all they can say is he is on his way and...

I paid EXTRA money to have my package delivered Next Day Air by 10:30 am. It is not 3:15 PM and not sign of the delivery driver. I've called UPS twice and all they can say is he is on his way and they can contact the local delivery center. I then get an email from UPS with a link that says "Follow My Delivery". I click on it and it show a line that says "Almost There" with a map that shows where the truck is. Also, the truck on the map is only about a quarter mile from my house. How the f%@k can the show me the truck location all of a sudden? Well this truck on this map has been going around the same area for the last 2 hours. Is this a fake map to throw people off? I've lost an entire day of work because of this shit. I could have worked most of the day then came home and waited. Why didn't they tell me this rather than putting on the site that my package would be here by 10:30 am. Especially if they know exactly where the truck is? If I didn't need this package for this weekend I would let them send the shit back. Otherwise if I leave, I'll have to wait all day again tomorrow while they give me some fake as delivery time. What a waste of time.

 – About 4 weeks ago.

Paid an extra 100 dollars for air delivery. I also scheduled a two hour delivery window, so that I could make sure the package was delivered safely. After waiting an hour an a half, up pulls a f%@kING...

Paid an extra 100 dollars for air delivery. I also scheduled a two hour delivery window, so that I could make sure the package was delivered safely. After waiting an hour an a half, up pulls a f%@kING TRUCK! No parachute, no f%@king airplane, and the only gravity involved was when dip-shit dropped my package onto his dolly. I want a god damn refund, when I pay for air delivery I expect my package to fall from the sky not roll down the f%@king road. BIGGEST DISAPPOINTMENT EVER!!!

 – About 4 weeks ago.

A ups drivers urinated on my front door after he whipped out his penis....

A ups drivers urinated on my front door after he whipped out his penis.

 – About 4 weeks ago.

Just Saying that UPS has no idea what they are doing!!!!
missed the driver by 21 minuets and I called customer no service, I was assured the package would be left at my local facility, and guess...

Just Saying that UPS has no idea what they are doing!!!!
missed the driver by 21 minuets and I called customer no service, I was assured the package would be left at my local facility, and guess what, it was sent back to the shipper!!!

 – About 1 Month ago.

WHAT A BUNCH OF f%@kING LIARS!!! I had a package to be picked up. I was home on my couch all day long watching Hulu and waiting for the doorbell. One package from Fedex and the mail from USPS. Then I...

WHAT A BUNCH OF f%@kING LIARS!!! I had a package to be picked up. I was home on my couch all day long watching Hulu and waiting for the doorbell. One package from Fedex and the mail from USPS. Then I get an email saying "So sorry we missed you, we left a slip for you to go drop it off at the store." Except I haven't left this couch all day and there's no GOD DAMN SLIP anywhere. YOU LYING MOTHER f%@kERS!! I call and they say oh we might pick-it up tomorrow. WHAT PART OF "I f%@kING WORK 12 f%@kING HOURS AND THIS WAS MY ONLY DAY OFF" DO YOU NOT UNDERSTAND??!!! WHAT KIND OF PIDGEON BRAINED MORANS DO THEY EMPLOY AT THIS SHITTY ASS COMPANY. GO SUCK A f%@kING DICK, UPS. YOU'LL PROBABLY LIKE IT, YOU DO SEEM TO ENJOY f%@kING PEOPLE!!!!

 – About 1 Month ago.

CEO abney buttf%@ks dogs....

CEO abney buttf%@ks dogs.

 – About 1 Month ago.

Had next day delivery. Here it is two freaking weeks later and we are still waiting. These asshats keep giving us something different every time we call them. Apparently, the package has gotten lost...

Had next day delivery. Here it is two freaking weeks later and we are still waiting. These asshats keep giving us something different every time we call them. Apparently, the package has gotten lost in Kentucky. It's been there for the last two weeks. Stupid idiots.

 – About 1 Month ago.

UPS has conflicting info via their "tracking". I'm sitting around waiting bc UPS's site claims my shipment will arrive today. However when I called, it turns out the package was sent...

UPS has conflicting info via their "tracking". I'm sitting around waiting bc UPS's site claims my shipment will arrive today. However when I called, it turns out the package was sent the opposite direction and I "may" get it tomorrow. Unbelievable. Next time I'll go with Fed Ex. (BTW - all the reps in the UPS call center (in New Delhi? Managua?) can only apologize (which they do frequently), they cannot actually assist you or even suggest viable solutions.)

 – About 1 Month ago.

&^%$ing UPS sucks azz.....Parcel been "out for delivery for 11hrs and still no sign of it.Customer service is useless,they can only send an email request that will be responded to the next...

&^%$ing UPS sucks azz.....Parcel been "out for delivery for 11hrs and still no sign of it.Customer service is useless,they can only send an email request that will be responded to the next day...smh

 – About 1 Month ago.

Ups forces it's female drivers to wear depends diapers so they don't have to stop and use a toilet....

Ups forces it's female drivers to wear depends diapers so they don't have to stop and use a toilet.

 – About 1 Month ago.

William Stubb's severed leg bone is a ups symbol. It is hanging on the wall in the ups breakroom at the Atlanta hub. #metoo...

William Stubb's severed leg bone is a ups symbol. It is hanging on the wall in the ups breakroom at the Atlanta hub. #metoo

 – About 1 Month ago.

love when I'm told 3 days in a row by 3 different employees that my package will be delivered, only to be told on the 4th day of trying that it's now being held at a UPS location 30 blocks...

love when I'm told 3 days in a row by 3 different employees that my package will be delivered, only to be told on the 4th day of trying that it's now being held at a UPS location 30 blocks away. What in the hell is the point of paying shipping when this stupid godforsaken company can't read an address? my god they hire complete dullards

 – About 1 Month ago.

"Severe Weather delay" from Los Angeles to Houston basically translates to "we lost/f%@ked your package"

UPS has no f%@king ownership over their mess ups. Its always some...

"Severe Weather delay" from Los Angeles to Houston basically translates to "we lost/f%@ked your package"

UPS has no f%@king ownership over their mess ups. Its always some beat around the bush "We just don't want your precious cargo to be damaged" type verbiage. Stop finessing your customers with the kindergarten excuses.

We all know how to check the weather, and we all know damn well the route from LA to Houston is hot and sunny.

I just want my f%@king shoes

 – About 1 Month ago.

UPS managed to send a critical rush package to the wrong part of California. The Tracking Misinformation on UPS claims it will arrive today, but when I called UPS and spoke with someone at their call...

UPS managed to send a critical rush package to the wrong part of California. The Tracking Misinformation on UPS claims it will arrive today, but when I called UPS and spoke with someone at their call center in India, she stated that it will not show up today, that it is actually stuck on a trailer somewhere and not even on a truck yet.
I cannot understand how a company can constantly fail at the ONE THING they are supposed to do, deliver packages to the CORRECT location, and ON TIME.

UPS has screwed up two shipments in two days, at least they are consistent.

 – About 1 Month ago.

Paid 40 dollars in shipping for a package from USA to europe
Then 104 dollars for import fees to my country
Then they tried to deliver to the wrong adress so I had to call costumer...

Paid 40 dollars in shipping for a package from USA to europe
Then 104 dollars for import fees to my country
Then they tried to deliver to the wrong adress so I had to call costumer support and change the adress (which I entered in correct the first time).
After that they said that the package is coming tomorrow instead but when it arrives I have to pay ANOTHER 104 dollars.
So 248 dollars for a small package from usa to europe, it's not even express shipping it's just standard.

Can UPS please go and die, thanks.

 – About 1 Month ago.

For 5 days, we have sat home and waited for UPS to deliver my leukemia meds. Every day, we get a slip saying that we weren't home. This asswipe driver claims he has rung the bell over and over....

For 5 days, we have sat home and waited for UPS to deliver my leukemia meds. Every day, we get a slip saying that we weren't home. This asswipe driver claims he has rung the bell over and over. Bullshit. Funny, we hear the doorbell just fine when FedEx delivers. He never rang, never attempted to deliver, and I don't have my meds. Time to get one of the Dallas TV stations involved.

 – About 1 Month ago.

Package marked as delivered and it was not....

Package marked as delivered and it was not.

 – About 1 Month ago.

Weather delays on a package from california to east texas, here too. No updates for 5 days now. UPS is worthless! Service keeps getting worse yet prices keep going up. Wish I had a choice of carrier...

Weather delays on a package from california to east texas, here too. No updates for 5 days now. UPS is worthless! Service keeps getting worse yet prices keep going up. Wish I had a choice of carrier from some vendors.

 – About 1 Month ago.

Ups severe weather delay excuses but the weather is clear and hot.
...

Ups severe weather delay excuses but the weather is clear and hot.

 – About 1 Month ago.

I can't believe these worthless f%@kwits are still in business nor the fact people still voluntarily use them to ship anything. Constant f%@king weather "delays" when the only weather is...

I can't believe these worthless f%@kwits are still in business nor the fact people still voluntarily use them to ship anything. Constant f%@king weather "delays" when the only weather is hot and sunny days... Don't have much more love for Fedex, but hey atleast they provide tracking updates and their delivery routes haven't experienced any freak weather events that aren't reported on any weather tracking services when in route to me. Even USPS has better updates and delivery estimates.

 – About 1 Month ago.

#metoo sexual harassment is wrong
...

#metoo sexual harassment is wrong

 – About 1 Month ago.

UPS delayed my shipment for 2 weeks be cause bad weather in California ? Sucks...

UPS delayed my shipment for 2 weeks be cause bad weather in California ? Sucks

 – About 1 Month ago.

Had a package out for delivery on a Saturday, waited around all day only to check the tracking at 8 pm and then have it say “action required receiver information incorrect”. I’ve had every...

Had a package out for delivery on a Saturday, waited around all day only to check the tracking at 8 pm and then have it say “action required receiver information incorrect”. I’ve had every other shipping company deliver perfectly fine here and on time, Called customer service and they have no idea what happened, so I did a re-delivery on Monday yet they never updated my information for a redelivery.

 – About 1 Month ago.

#metoo bigjim raped me in the ups bathroom in atlanta...

#metoo bigjim raped me in the ups bathroom in atlanta

 – About 1 Month ago.

Chheeryl suks biggjimms dik...

Chheeryl suks biggjimms dik

 – About 1 Month ago.

Ordered a new iPhone because mine broke on Tuesday and it was time for an upgrade anyways, Apple promises two day shipping so I should of had it by Thursday but it was scheduled for today, not that...

Ordered a new iPhone because mine broke on Tuesday and it was time for an upgrade anyways, Apple promises two day shipping so I should of had it by Thursday but it was scheduled for today, not that big of a deal but then it was delayed again until Monday. I was very upset and called customer service and asked if I could pick it up tomorrow and they said no that they don’t ship or do pickups on Saturdays in my area, I live in Fort Worth, wtf how do they not do Saturday shipping or pickups

 – About 1 Month ago.

Waiting all day for a air delievery ,when tracking package told there is a problem because of adverse weather .package was coming from Amarillo Texas to new New Orleans la.
When checking with...

Waiting all day for a air delievery ,when tracking package told there is a problem because of adverse weather .package was coming from Amarillo Texas to new New Orleans la.
When checking with weather Chanel told no problem . Seems strange . Seems there is no way to get information .
There must be a better way.

 – About 1 Month ago.

>Package will arrive by end of day
*sign up for UPS MyChoice to find out when*
>Package will arrive by end of day :^)

Thanks, UPS! That's SO f××king insightful!...

>Package will arrive by end of day
*sign up for UPS MyChoice to find out when*
>Package will arrive by end of day :^)

Thanks, UPS! That's SO f××king insightful!

 – About 1 Month ago.

They do not deliver to apartment manager's offices by default. You can specify this somewhere deep in their website. Took me 2 calls to customer service just to tell them to deliver to the...

They do not deliver to apartment manager's offices by default. You can specify this somewhere deep in their website. Took me 2 calls to customer service just to tell them to deliver to the apartment manager's office, once to figure out where this miracle feature is, and then once because you have to specify a field in the address a very specific way, and there are no indicators of this (unit is the magic word!). FFS get some web developers that understand data validation, and deliver to apartment offices by default like EVERY OTHER CARRIER.

 – About 1 Month ago.

UPS lets me spend 30 minutes preparing a shipment and then informs me that I can't charge it to an account number! So I go the UPS store and - guess what? - THEY can't ship using an account...

UPS lets me spend 30 minutes preparing a shipment and then informs me that I can't charge it to an account number! So I go the UPS store and - guess what? - THEY can't ship using an account number, either. SO WHY DO I HAVE AN ACCOUNT WITH THESE LOSERS?

 – About 1 Month ago.

#metoo ups supports anal sex between male drivers...

#metoo ups supports anal sex between male drivers

 – About 1 Month ago.

EVERYTIME my package is ready to be delivered there is a delay. Emergency or Severe Weather or some other lie. I just saw 2 UPS trucks go down the road! 2 UPS Trucks and it's sunny and mild...

EVERYTIME my package is ready to be delivered there is a delay. Emergency or Severe Weather or some other lie. I just saw 2 UPS trucks go down the road! 2 UPS Trucks and it's sunny and mild out. It's not like it is Christmas or snowy out. Always and excuse to tell the customer who forks over way too much cash to these jokers FEDEX is laughing while UPS digs its own grave. They are the worst in terms of leadership and delivery. Lets hope they go out of business or better yet use FEDEX and watch UPS sweat. They at least care about the customer

 – About 1 Month ago.

Since when did ups shipping time to a place 5 states next to mine take 2 weeks. Still has not arrived!...

Since when did ups shipping time to a place 5 states next to mine take 2 weeks. Still has not arrived!

 – About 1 Month ago.

Substitute driver shows up FOUR HOURS LATE and just dumps all of our incoming shipments in our parking lot, does NOT notify anyone, just takes off. Merch was sitting in an open parking lot in West LA...

Substitute driver shows up FOUR HOURS LATE and just dumps all of our incoming shipments in our parking lot, does NOT notify anyone, just takes off. Merch was sitting in an open parking lot in West LA - we are now checking all shipments to make sure nothing was stolen. Thanks for creating extra work for us, you lazy overpaid twit! (this was a substitute driver, they ALWAYS screw up, every time. When our regular driver said he was going on vacation we expected a UPS SNAFU, but leaving merchandise unattended in LOS ANGELES???? That takes a special kind of stupid).

 – About 1 Month ago.

UPS sucks big time!! Trying to be home for a heavy delivery and everyone gave me the runaround. I lost two full days of work, (I am paid hourly) and still no delivery. I asked to speak with a...

UPS sucks big time!! Trying to be home for a heavy delivery and everyone gave me the runaround. I lost two full days of work, (I am paid hourly) and still no delivery. I asked to speak with a supervisor 3 different times over a 3 day period, and each one made promises that the next UPS person said they couldn’t do. I’m going to file a complaint with the Better Business Bureau. Aaaarrrrrgggghhhh!

 – About 1 Month ago.

CEO David abney sits on his ass in an office all day while his slaves sweat in the warehouses and trucks....

CEO David abney sits on his ass in an office all day while his slaves sweat in the warehouses and trucks.

 – About 1 Month ago.

Well UPS's waste of code, "Worldship", has rendered itself useless again. Apparently it cannot locate certain files or "access the network", despite the fact that our network is...

Well UPS's waste of code, "Worldship", has rendered itself useless again. Apparently it cannot locate certain files or "access the network", despite the fact that our network is fine and all other programs are working 100%. I do not want to go to the running scam that is a "UPS Store", run by entry-level business wannabees trying to make a buck by marking up shipping costs, so I shall drive to Kinko's and Fed Ex this package. At some point Jeff Bezos or Jack Ma will buy this company out and fix the thousands of bugs and glitches you incur when you rely on UPS. Or maybe they will invent a whole new shipping system altogether. Whatever. All I know is, "Worldship" is extremely unreliable, and way too delicate for a program that is needed on a daily basis.

 – About 1 Month ago.

I went as far as to write to the company I ordered items from:

"What on earth possessed you to use UPS !? - the, by far, worst delivery service under the western hemisphere !!! - why...

I went as far as to write to the company I ordered items from:

"What on earth possessed you to use UPS !? - the, by far, worst delivery service under the western hemisphere !!! - why do I pay extra to get expedient delivery - only to have UPS mess it up beyond belief. You really should return my additional delivery cost ... seeing you chose to use UPS and should have known better...

Disappointed customer"

 – About 1 Month ago.

The UPS Store chain is such a scam. You think these are UPS stores, but it is The UPS Store, a franchise. The UPS Stores are independent business owners, who try to make their money on top of...

The UPS Store chain is such a scam. You think these are UPS stores, but it is The UPS Store, a franchise. The UPS Stores are independent business owners, who try to make their money on top of corporate UPS making its money. Talk about double dipping!

Then, when there is a shipping issue, you have UPS customer service blaming it on the (franchise) store, and the store employees blaming it on UPS corporate.

After researching and learning this, I have to give UPS credit for a brilliant scam. They basically have thousands of employees who aren't "technically" UPS employees or eligible for UPS teamsters. In other words, UPS is working around the unions.

Anytime there is a customer complaint, UPS corporate hides behind the (franchise) store.


Moral of the story....

Don't ship with The UPS Store. Ship with UPS (print a label and schedule a pickup) if you get a better price than Fedex; otherwise, go to the Fedex store and at least deal with ONE company (ie, Fedex).

 – About 1 Month ago.

UPS totally sucks because they messed up a critical over night shipment for Saturday Delivery! My brother had major surgery in San Francisco and my mother and sister were with him. My brother had...

UPS totally sucks because they messed up a critical over night shipment for Saturday Delivery! My brother had major surgery in San Francisco and my mother and sister were with him. My brother had complications so I needed to send my mom some urgent medical supplies from home as she is diabetic and in heart failure. It is pathetic that UPS can’t get a package from the Central Valley to San Francisco in one day. It turned out to be a “Mechanical Failure”, but I think they were too overwhelmed with packages and lost my package. Thanks a lot UPS, I will be using FedEx from now on!🙄

 – About 1 Month ago.

UPS sucks because they are completely unreliable and FAILED On NEXT DAY GUARANTEE!!! Called their customer service regarding “delayed due to operating conditions” message to only find out that...

UPS sucks because they are completely unreliable and FAILED On NEXT DAY GUARANTEE!!! Called their customer service regarding “delayed due to operating conditions” message to only find out that they lost the package in their facility! Morons!

 – About 1 Month ago.

Package with time-critical part sent from IL to CA. Online tracking says it got to west coast Oakland hub ( 10 min. away!) and it's not here. Online says it's "on truck for delivery...

Package with time-critical part sent from IL to CA. Online tracking says it got to west coast Oakland hub ( 10 min. away!) and it's not here. Online says it's "on truck for delivery today" for THREE DAYS.

HAD TO F-ING CALL to get them to notice their system had not updated for 3 days. They had to put a trace on it and it finally arrived 5 days later as the driver THREW it at the front door. It looked liked it had tire prints on it.

 – About 1 Month ago.

UPS claims that they do not have my shipping address!!!!!!!!!! Like what the actual f%@k. My friend sent me 4 packages in total (moving to CA to IL). Three arrived, but the last one was delayed in IL...

UPS claims that they do not have my shipping address!!!!!!!!!! Like what the actual f%@k. My friend sent me 4 packages in total (moving to CA to IL). Three arrived, but the last one was delayed in IL (a UPS center 30min away from me) for 4 days while the tracking page keep saying it's on time and would arrive by the end of the day a day later and later. Then it was shipped back to CA according to the latest progress and still saying on time and by the end of the day today on the webpage tracking. I wrote email, they said not to worry, it's on time. Later I called and found out they don't have the complete address, and the phone support person don't have access to adding my address also me as the reciever are not allowed to either. They said they can talk to the local center whehn it's here but it's now back to CA anyways without any notice to me or my friend the shipper whatsoever.
Wait another 10 days yeah? paying 300 dollars for this shit. A shipping company that loses the shipping address filled out 4 times.

 – About 1 Month ago.

Had equipment shipped 2 day air( On June 29th 2018) to Atlanta Georgia (UPS' HOME), from California, today is July 6th and tracking shows it in Hodgkins Illinois. Customer service says "well...

Had equipment shipped 2 day air( On June 29th 2018) to Atlanta Georgia (UPS' HOME), from California, today is July 6th and tracking shows it in Hodgkins Illinois. Customer service says "well tracking shows delivery date to be 10 July so it's on schedule" Eh huh whaaaa..., I have a copy of the label. It was shipped June 28th 2nd day air, sorry sir it'll arrive on time have a nice day...

 – About 1 Month ago.

#metoo cheyyllryl from browncafe sexually harasses me....

#metoo cheyyllryl from browncafe sexually harasses me.

 – About 1 Month ago.

Hi,

My name is Randy and I was looking at a few different sites online and came across your site ups-sucks.net. I must say - your website is very impressive. I found your website on the...

Hi,

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Randy

 – About 1 Month ago.

UPS SUCKS because I sent a package , a vintage original lava lamp worth 400.00. and UPS Broke the glass portion holding the lava and then TRASHED THE ENTIRE PACKAGE!!! I'm so f%@king mad I...

UPS SUCKS because I sent a package , a vintage original lava lamp worth 400.00. and UPS Broke the glass portion holding the lava and then TRASHED THE ENTIRE PACKAGE!!! I'm so f%@king mad I could spit bullets. How dare they TRASH MY ENTIRE PACKAGE?? I'm not done with these assholes. More on this subject to follow.

 – About 1 Month ago.

package marked DELAYED for 2 days, but says arriving today, and NO info for the cause of the delay, I swear the company is ran by absolute morons....

package marked DELAYED for 2 days, but says arriving today, and NO info for the cause of the delay, I swear the company is ran by absolute morons.

 – About 1 Month ago.

Just got "Due to operating conditions, your package may be delayed."

There is no bad weather. No traffic accidents. No road closures. Road conditions are fantastic. It isn't...

Just got "Due to operating conditions, your package may be delayed."

There is no bad weather. No traffic accidents. No road closures. Road conditions are fantastic. It isn't rush hour. We're not being attacked by visitors from another planet. My house is less than 15 miles from where UPS loads their trucks.

Guessing it's a broken truck, the driver got sick, or someone put it on the wrong truck.

 – About 1 Month ago.

#metoo browncafe supports sexual harassment of men by female ups drivers....

#metoo browncafe supports sexual harassment of men by female ups drivers.

 – About 1 Month ago.

#MeToo @ Brown Cafe...

#MeToo @ Brown Cafe

 – About 2 months ago.

#metoo CEO abney supports Harvey Weinstein

...

#metoo CEO abney supports Harvey Weinstein

 – About 2 months ago.

Well, they've done it again. I spend about 1500$ a week with the asses, and have been shipping heavy items for years. Now, all of the sudden, (since the overpaid incompetent morons have been...

Well, they've done it again. I spend about 1500$ a week with the asses, and have been shipping heavy items for years. Now, all of the sudden, (since the overpaid incompetent morons have been discussing a strike) i've had 8 packages broken in the past 6 weeks. Wish i could add photos of their handiwork. My employees spend hours building wooden crates to go inside brown boxes. We strap them with 2k lb stensile strapping and use bubble wrap and peanuts for cushioning.
My customer yesterday said the f%@ker pulled it off the shelf (which i dont even understand why it would be up there being 100lbs) and plopped it on the floor. He then rolled it several times out the door on the ground before putting it on the hand trucks.

Needless to say, it was shattered. I'm left with my dick in my hand, and an angry customer who tells me we're not packing it properly. UPS , of course, calls to assume no responsibility and we'll eat the cost. I'll have to make new packing crates, new product, and reship.

Last week we had them "refuse delivery" on a client who stated he stayed home all day to receive the package and no one ever showed up. They shipped it back twice (on my dime of course) until i finally printed a label the third time without my address on it. This way, they can't return it to me.

It's currently sitting somewhere under a conveyor belt between here and Ohio. Another angry customer on the count of these f%@ks. I wish there were better competition in the ground shipping industry. I'd happily give my money to another company if they could do their job (Ship the product undamaged to the customer)

Overpaid morons

On a side note, we have a good representative. That's the best thing i could say about the company. She's been helping us deal with all these issues to the best of her ability, but no one should have to deal with this level of incompetence.

 – About 2 months ago.

#metoo. I too was raped anally by Harvey Weinstein
...

#metoo. I too was raped anally by Harvey Weinstein

 – About 2 months ago.

CEO abney is a gun control freak...

CEO abney is a gun control freak

 – About 2 months ago.

UPS Managers must have to specialize in "I don"t know" I can't do anything" "I can't help you"

This is the third time today i am on looooong hold waiting...

UPS Managers must have to specialize in "I don"t know" I can't do anything" "I can't help you"

This is the third time today i am on looooong hold waiting for a manager to get back to me. What could they possibly be doing to keep you on hold this long - hoping you will hang up and call in again like a lab rat.

HORRIBLE Customer Service.

 – About 2 months ago.

UPS was once helpful when they wanted your business. Now they are a bunch of independent rude arrogant people at the local office. Helpful is not in their vocabulary because they want you to do 100%...

UPS was once helpful when they wanted your business. Now they are a bunch of independent rude arrogant people at the local office. Helpful is not in their vocabulary because they want you to do 100% of the work involved in shipping a package. I needed a quote for shipping 4 boxed wheels; would they give me a rate - NO. I am done with them. They only want big business freight which is evident by the hours they are open to the public! Who can do business like that-3 hrs in the morning and 3 hrs in the afternoon. I once loved UPS- screw them now.

 – About 2 months ago.

UPS goon cursing and smashing delivery on my doorstep: https://ring.com/share/6572236983013134258...

UPS goon cursing and smashing delivery on my doorstep: https://ring.com/share/6572236983013134258

 – About 2 months ago.

I finally decided to reorder from Amazon...
Well part of the order showed up finally - DAMAGED!!!
Waiting for the rest of it to show if ever...?

UPS says they prefer Amazon to...

I finally decided to reorder from Amazon...
Well part of the order showed up finally - DAMAGED!!!
Waiting for the rest of it to show if ever...?

UPS says they prefer Amazon to take care of business.

Amazon - you're talking to someone it India or wherever then the person you're talking to has to switch you to somebody higher up...

ARRGGGHHHH!!!!!

 – About 2 months ago.

UPS: Hello, I’m your UPS virtual assistant. I’m here to help with your tracking questions.
You: f%@k off
UPS:
Ouch. We care about your business.
You: f%@k you
UPS:...

UPS: Hello, I’m your UPS virtual assistant. I’m here to help with your tracking questions.
You: f%@k off
UPS:
Ouch. We care about your business.
You: f%@k you
UPS:
Ouch. We care about your business.
You: go f%@k yourself
UPS:
Ok, I see my suggestions aren't helping. Would you like to contact our customer support?
Yes
No
You: eat a dick
UPS:
Please repeat your question in a different way. I'm still learning and might need more information.

 – About 2 months ago.

Been waiting on my package in Chicago- first off, I can't understand their delivery "status" on website. If their status comments are going to be in abbreviations and jargons, why bother...

Been waiting on my package in Chicago- first off, I can't understand their delivery "status" on website. If their status comments are going to be in abbreviations and jargons, why bother to share with customers? Second, UPS is the only carrier without a general delivery time. Perhaps there had been one but due to its shifty hours- random- bottom line, our concierge people can't tell me when UPS truck will come by during weekdays/ weekends. I read here somewhere on this page that they work 7 days a week? In Chicago UPS blatantly said that they don't deliver Sat.-Sun.

 – About 2 months ago.

****BEWARE****
Amazon uses UPS sometimes! Oh holy Hell NO! I ordered a grill on Amazon to be delivered and put together in time for a July 4th BBQ. Friday, UPS leaves info notice because sig is...

****BEWARE****
Amazon uses UPS sometimes! Oh holy Hell NO! I ordered a grill on Amazon to be delivered and put together in time for a July 4th BBQ. Friday, UPS leaves info notice because sig is needed. Mind you, I work from home and was home when they left their notice! No door bell was rang or even a knock! I call to find out if they can deliver before my appointment the next day to have the grill put together. UPS assures me it will be delivered Saturday morning by 1030. I call to make sure and it was changed to "on hold for customer pickup" Not sure how UPS wants a 120 pound woman to pick up a 130 pound package? Or how or why it was changed in the first place? They were going to call me again to figure out when to deliver again. I decided to end the madness and called Amazon to cancel the package and send back to them. Next stop, Home Depot!
***All the best to you all suffering in the blackhole of UPS delivery "attempts", customer services calls and broken promises.****

 – About 2 months ago.

Thanks, Ed for saying so... haha...

Thanks, Ed for saying so... haha

 – About 2 months ago.

UPS is the worst. This is the second day waiting for my package and it is almost 10 in the evening. ...

UPS is the worst. This is the second day waiting for my package and it is almost 10 in the evening.

 – About 2 months ago.

Female ups drivers like anal sex...

Female ups drivers like anal sex

 – About 2 months ago.

UPS doesn’t exist

We see their attractive big brown trucks with their drivers wearing brown jacket and trouser uniforms, but it’s all a well-planed charade of absence. There are some...

UPS doesn’t exist

We see their attractive big brown trucks with their drivers wearing brown jacket and trouser uniforms, but it’s all a well-planed charade of absence. There are some clever people behind UPS that’s for sure. They even up the anti once in a while and posting commercials telling us how proud they are of their big brown trucks. The truth is however that UPS really doesn’t exist; not as a courier at least.

It all began when Techsmart (fake name) sent me an email indicating my package had been shipped!. My new bluetooth keyboard and mouse were finally on their way. I say finally because I can be a bit of a prude when it comes to advancing technology. I can relate to the vision of myself sitting at my desk typing away, but sitting on the sofa using my big screen instead? Did I need thick glasses and sticky fingers to go with that?

“And this is your UPS Tracking number” Techsmart said. The absence of an expected delivery date should have been my first indication of something being up. I also failed to notice there was no link to the UPS tracking website, but heck this is UPS I figured. The guys with the big brown trucks everywhere. What could go wrong?

I live in a rural municipality hours from a significant population density so we don't expect the same level of service the cities do. In the two weeks that I waited there wasn’t a peep from anyone. No email, no phone call, no note on the door – nothing, nothing but deafening absolute silence. So I finally Googled UPS Tracking, found the page and pasted the tracking number. “Exception. Action required” is all it said about my package. I dialed the 1-800 number they offered, listened to the menu options, pressed * to repeat them because none seemed to apply, then finally took a chance and, despite it not being an option, pressed zero hoping for human intervention. The phone started ringing and the charade carried on a little while longer.

“Package delivery was attempted twice sir.” She said. First layer peels off. “When?” I asked. She couldn’t tell me. Second layer. “It’s been sent back to the depot to be returned to the sender” she added. “Wait what?” I asked. My dismay must have been obvious. “Would you like to pick it up at the depot?” she offered. “I’ll have to put in a special request to see if they can hold it.” “What?” Another layer.
I decided in the end I would take a detour to the city and do a shopping run. It seemed better than the other option. Then the first layer of the charade peeled off. She gave me the address of the depot. It was an hour away. Granted this is Norther Alberta and long travel distances are the norm for things like specialized health care needs and civilization, but still. In the end I relented. “You’ll receive a confirmation email that it’s being held and could take up to 24 hours.” She said. I was to pick it up in two days. Wait again became the new plan.

Two days later, and again nothing from UPS, i.e. no confirmation email, I tracked my parcel one more time. “Waiting for customer pick up” it said. Relieved, I hoped in my truck and headed west. An hour later I pulled into the “depot”. The building appeared to be a repurposed mechanics garage sitting in a seemingly deserted fenced gravel yard. Dollar store For Sale signs adorned a 70’s boat hull laying strapped on a flat bed trailer, an RV trailer that brought the word “vintage” to mind and a car with one flat tire. All of them offered year and model information and a number to call Frank. Again this is Northern Alberta where function predominately overrides curb appeal, but this place had zero curb appeal. I looked around for the canine possibly hiding somewhere in the yard.

Satisfied no dog exists I parked, hopped out and upon reaching the door, marked “UPS Customer Pick Up” in nondescript black lettering, found it quite locked. I peeked through the glass and saw packages strewn about the unlit garage on its floor and shelving. I heard a car door shut and turned to see a young man putting his cell phone in his back pocket as he left the car parked beside me. He looked very surprised. “Can I help you?” he asked. "uh oh" I thought as another layer peeled off. “Yes. I’m Mr. so and so and I’m here to pick up my package.” His look of surprise turned quickly to that of confusion. Determined I had it right (fool that I was) I continued “I checked the tracking this morning and it says it’s here waiting for customer pick up.” Pulling his phone back out of his pocket he asked “What’s your name again?”

After a brief conversation in the parking lot arguing the merits of opening the door and actually looking to see if my goods were on site he relented and let me take a peek. It wasn’t there. “I’ll call the driver” he said “maybe he has it”. He didn’t. “What’s the tracking number?” he asked. “You can’t look that up yourself?” I shot back. He stood there looking at me so I hopped into my truck and pulled my phone out launching my email app. I pinched myself. Yup this is happening. “Never mind I don’t need it” he came to me a few moments later and said. It’s gone back to the city so we’ll have to bring it back up. I try to be a fast learner so it was at this juncture I needed to call it quits. Besides, it’s reasonable to have serious doubt about UPS’s ability to pull such complicated maneuvers I said forget it. I opened my shopping list and put the electronics at the top of the shopping list.

In the end the young person decided I needed to call UPS customer service. “I’m sorry sir, but we can’t find your package in our system” she said. “Do you even have a system?” I wanted to ask, but I knew how far that would get me. “So what are you going to do?” I foolishly asked. “I’m sorry sir, but there’s nothing we can do. You’ll have to contact the sender.” “Wait a second” I demanded. “So what service does UPS actually offer?” I asked. “And who is going to pay for my gas and my time?” “I’m sorry sir.” Was all she could say.

So let’s summarize my experience here. I received zero from UPS. Not a note or an email or a call or a solution. In fact UPS took from me. They took my time, my gas, 2 hours of highway wear and tear on my vehicle and left me with nothing. Never again UPS. I don’t care how good of a deal it is or how badly I want/need something, if the seller uses UPS they are not getting my business. There is a plethora of delivery businesses operating under a much stronger customer-service basis which means there is a plethora of other business using them.

Gezz UPS. Not even a note? I mean if you’re sending a live person right to someone’s door you couldn’t leave a note? Understandably developing a digital customer experience requires an investment on your part, but can I offer you a carton of post-it notes to help you get started? Think about how you might fun with this idea. You could make a new commercial saying how friendly you are in your big brown trucks and your friendly colourful notes. You could even leave a phone number. Hello? Do you have a functional customer service department? UPS? Hello? . . .

 – About 2 months ago.

Ordered stuff from California on Monday AM with UPS 3 day select, not delivering until tomorrow Friday, last time I checked M-F is 5 days, the kicker is my item is sitting in cargo container that...

Ordered stuff from California on Monday AM with UPS 3 day select, not delivering until tomorrow Friday, last time I checked M-F is 5 days, the kicker is my item is sitting in cargo container that arrived in Buffalo at 13:58 today. They think I'm unreasonable for wanting them to throw it in a truck when they get it off the plane and drive it 25 minutes to my house tonight. They won't budge and will not deliver it any sooner than tomorrow. The problem is I was planning on going right from work to my event with my stuff packed. must be nice to be a big company and do as you wish despite the effect it may have on others

 – About 2 months ago.

I want some anal sex...

I want some anal sex

 – About 2 months ago.

Unbelievably
Pathetic
Service ...

Unbelievably
Pathetic
Service

 – About 2 months ago.

Out regular UPS driver (Ed Toledo) is the best. As a small business owner you recently started to ship a lot more, he was knowledgeable about services offered. He is kind, professional and patient....

Out regular UPS driver (Ed Toledo) is the best. As a small business owner you recently started to ship a lot more, he was knowledgeable about services offered. He is kind, professional and patient. However when he is out his cover driver has the worst attitude! He appears to be overwhelmed and in need of help. I know the bottom line is important but UPS needs to value and reward good employees.

 – About 2 months ago.

Barwick from Holden,mo yes I will put my name on the last post they lost a #60 snow plow mount it was not in a box!...

Barwick from Holden,mo yes I will put my name on the last post they lost a #60 snow plow mount it was not in a box!

 – About 2 months ago.

Shipped a mount for a snow plow (truck it was to big for box on April 2nd...They lost it $93 to ship it still 11 weeks later no refund check.They keep saying check with your shipper..But shipper can...

Shipped a mount for a snow plow (truck it was to big for box on April 2nd...They lost it $93 to ship it still 11 weeks later no refund check.They keep saying check with your shipper..But shipper can not get them to pay for my lost.THIS is the biggest PISS poor customer service I have ever been through.How does the Jackasses look at them selfs in the mirror

 – About 2 months ago.

charged me $44 for guaranteed 2 day delivery and then delivered it 4 days later adn never refunded or apologized or followed up. Shocking disregard for the public and false advertisers. ...

charged me $44 for guaranteed 2 day delivery and then delivered it 4 days later adn never refunded or apologized or followed up. Shocking disregard for the public and false advertisers.

 – About 2 months ago.

Probably UPS CEO and workers laugh so hard right now to see all this comments. we just have to admit it , we need them more then they need us...period. nothing will change unless we start using...

Probably UPS CEO and workers laugh so hard right now to see all this comments. we just have to admit it , we need them more then they need us...period. nothing will change unless we start using USPS or FEDEX

 – About 2 months ago.

f%@kKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKK UPS...

f%@kKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKK UPS

 – About 2 months ago.

Brown Cafe won't let a lot of users post. They also edit a lot of messages. Bad thing is this site is tied to Brown Cafe too.

Net Neutrality to the EXXXTREME!

Hypocrisy...

Brown Cafe won't let a lot of users post. They also edit a lot of messages. Bad thing is this site is tied to Brown Cafe too.

Net Neutrality to the EXXXTREME!

Hypocrisy at its finest.

 – About 2 months ago.

2-day shipping but in the end i have to go pick it up myself during office hours i cannot do except on the weekend......bravo UPS. Just leave the package at the door for christ sake...

2-day shipping but in the end i have to go pick it up myself during office hours i cannot do except on the weekend......bravo UPS. Just leave the package at the door for christ sake

 – About 2 months ago.

I worked for UPS 5+ year. Was never late. Never missed a day. The company is terrible. They're supposedly Union, but it doesn't help. Never used Union. They put minorities and homosexuals...

I worked for UPS 5+ year. Was never late. Never missed a day. The company is terrible. They're supposedly Union, but it doesn't help. Never used Union. They put minorities and homosexuals front in line. Yet, the workers are racist as could be. Plus, they toss your stuff around like it doesn't matter.

UPS is trash. Plus, there are tons of people there that whine all of the time. 90% of the drivers complain 24/7. Oh, I'd rather be working at McDonald's. No you wouldn't lazy bones. Cause you'd be paid very little.

Then you got workers who want to miss 6 days a week and abuse the health insurance. Bottom line, I don't know how UPS isn't bankrupt. Better off sticking with shatty USPS.

 – About 2 months ago.

The UPS near me sucks they don’t open till 3:30 PM. What kind of business does that? Also the last package I had delivered to my home the guy didn’t even bother trying to find my home he just left...

The UPS near me sucks they don’t open till 3:30 PM. What kind of business does that? Also the last package I had delivered to my home the guy didn’t even bother trying to find my home he just left it laying on the porch of someone living up the road from me. The package before that one the driver circled around our neighborhood couple times, our address is posted on a pole and trash can right out front and he drove so fast by us he didn’t see us so we had to go to the office after 3:30 PM to pick it up! It’s ridiculous!!!!

 – About 2 months ago.

1 800 PICK UPS then hit '0' and hit '0' again to talk to a LIVE person. ...

1 800 PICK UPS then hit '0' and hit '0' again to talk to a LIVE person.

 – About 2 months ago.

LoL anyone who defends UPS or says that they deliver “%99 on time probably works for them or they wouldn’t post here ...

Period.
UPS needs to be shut down.. ...

LoL anyone who defends UPS or says that they deliver “%99 on time probably works for them or they wouldn’t post here ...

Period.
UPS needs to be shut down..

 – About 2 months ago.

Looks like no strike at UPS.

All my deliveries come on time or 99% do. The problem is the online websites you're shopping from doesn't process the order until 24-72 hours later....

Looks like no strike at UPS.

All my deliveries come on time or 99% do. The problem is the online websites you're shopping from doesn't process the order until 24-72 hours later.

I have looked at as soon as it's scanned it does arrive in two business days. Even though I ordered it 4-6 days ago.

UPS is rarely to blame on speed of transit.

 – About 2 months ago.

Houston, We gotta problem......

Houston, We gotta problem...

 – About 2 months ago.

Ordered a shipment friday. Paid extra $15 at checkout for guranteed 3-5 day shipping so it would be here by the next Friday before we leave on vacation. Shipping info shows up on monday and my package...

Ordered a shipment friday. Paid extra $15 at checkout for guranteed 3-5 day shipping so it would be here by the next Friday before we leave on vacation. Shipping info shows up on monday and my package sits in some warehouse in Maine from Monday morning until Tuesday night. Friday rolls around and my package is still half a state away. I call to complain. Apparently regardless of what time of day they receive the package the first day "doesn't count" and it's still "on time." Oh and now that I won't be home on the expected delivery day I have to find time, during normal business hours of course, to drive an hour one way to the distribution center to pick it up. What the hell did I even pay for?!

 – About 2 months ago.

I ordered two auto struts off the internet, and they were shipped the that day.
I received one of them the next day,the other, has been sitting an hour away
for three days now with no...

I ordered two auto struts off the internet, and they were shipped the that day.
I received one of them the next day,the other, has been sitting an hour away
for three days now with no delivery time in tracking utility. Called UPS and
all could tell me is the package is still on the truck waiting to unloaded. WTF
6/23/18.

 – About 2 months ago.

Yeah the amazon ninjas always get here on time with few exceptions ..

don’t confuse the amazon ninjas with FAT LAZY UPS WORKERS seriously they have for the third f%@king time delayed a...

Yeah the amazon ninjas always get here on time with few exceptions ..

don’t confuse the amazon ninjas with FAT LAZY UPS WORKERS seriously they have for the third f%@king time delayed a package from Ohio “note I’m in Pittsburgh “ like an hour or two away and it has been over a month ... sitting .. I have Called. I chatted with them online .. nothing.. I’m now paying my customers to work for them !!!


Thanks f%@k heads!!

Will make damn sure that if I have to use ups I simply won’t order the item..


Lesson here ... Don’t trust UPS to deliver your stuff .. boycott and put them out of business ...

Had to pay customers almost $5000.00 for getting their stuff fixed late and all I got was this crappy rant ...

 – About 2 months ago.

Thank you so much for creating this website. I am not alone. UPS sucks! ...

Thank you so much for creating this website. I am not alone. UPS sucks!

 – About 2 months ago.

Anal sex with ups drivers is wonderful...

Anal sex with ups drivers is wonderful

 – About 2 months ago.

Who knew "3 Day Select" takes 4 weeks?...

Who knew "3 Day Select" takes 4 weeks?

 – About 2 months ago.

Been getting a ton of deliveries on Sunday from the post office.

It's just best in today's online world and speed of delivery that 7-day work weeks are the norm.

...

Been getting a ton of deliveries on Sunday from the post office.

It's just best in today's online world and speed of delivery that 7-day work weeks are the norm.

 – About 2 months ago.

I don;'t even trust myself to write without profanity. So I was supposed to get a package delivered yesterday morning. Got home yesterday and there was a notice that they were dropping off the...

I don;'t even trust myself to write without profanity. So I was supposed to get a package delivered yesterday morning. Got home yesterday and there was a notice that they were dropping off the package at a UPS Access point by 1 PM the next day. Apparently they needed a signature. I called UPS. They said they were not going to deliver it back to my house and there was no option but to go to the Access point. Fine.
Took an hour off work to drive to the Access Point to get my package at 1: 30 PM. They don;t have it because the driver never made it by the day before. The Access point is some rinky dink clothing store in a not so good area of town which doesn't open till 10 AM and closes at 6 PM. While in the store we pull up the tracking info and it says that the package is being delivered back to my house on Friday (remember it was supposed to be delivered on Wednesday morning).
I called UPS from my car right in front of it. Got one of the Indians. Demanded to speak to someone in the U.S. Respectfully. The package contained foreign currency and I was leaving on a trip. Talked to a supervisor who sent a message over to their "hub" and said someone would call me back within an hour.
Someone called from the "hub" and I explained the circumstances and she asked me what I wanted to do. I said I HAD to get the package that day. She told me the only way of that happening was if I drove to the "hub" between 8:30 PM and 9:30 PM that night. I asked her if she could guarantee that my package would be there. She vehemently guaranteed it. Long story short. The hub is in an industrial part of town and was impossible to find even with my GPS. But finally got there at 9: 10 only to be told that the driver had taken the package to the UPS Access point at 3 PM that day. Despite the supervisor telling me they had communicated with him at 1:30 PM that day while I was on the phone with them. It's like a freakin' treasure hunt. So now I have to take another hour off work to go down to the access hunt and pray they actually do have it. Staff at the hub, btw, civil but they get this shit so often they're not really vested in having UPS come off looking good. How could they?
If I can't find it tomorrow I'm wondering if they will send it back. There's 1000.00 in foreign currency in that envelope and nobody can really assure me where it is. I've gotten three different locations so far.

 – About 2 months ago.

I'm an Amazon Prime member. Those crazy little sh*t uber drivers that seem to deliver half of my packages never miss a beat. Always on time.

UPS on the other hand, I can't...

I'm an Amazon Prime member. Those crazy little sh*t uber drivers that seem to deliver half of my packages never miss a beat. Always on time.

UPS on the other hand, I can't remember the last time a delivery to me wasn't F'd up by them. I dread ordering from Costco because I know they will use OOPS er UPS to make the delivery. They really need to drop them and find a different delivery company.

For the past two days my tracking number on the UPS website has been telling me my package was 'In Transit, On Time' for delivery today. Then 15 minutes before the daily delivery deadline, they change it to this BS: 'Scheduled delivery information is not available at this time. Please check back later'.

A more reputable delivery service would also tell me if it was scheduled for a morning or afternoon delivery. This take a whole day off so we can screw you and laugh when we aren't even planning to actually show up on that day... well screw you instead UPS. I'm never buying from anyone again who only offers your company as the delivery service.

Brown stinks.

 – About 2 months ago.

For the third time in six weeks UPS has screwed up my delivery. First time it was "allegedly" delivered to the wrong address a block over, next time it was delivered to an address in Miami...

For the third time in six weeks UPS has screwed up my delivery. First time it was "allegedly" delivered to the wrong address a block over, next time it was delivered to an address in Miami FL., I live in Missouri, who knows where this last failed attempt was delivered, but it wasn't at my address and I'm completely fed up with this uncaring, incompetent service. Amazon has been instructed to never ship my orders by way of UPS ever again or risk losing my business forever. Any online retailer that uses this piss poor service exclusively will never get my business. UPS is dead to me. Good riddance!

 – About 2 months ago.

Bigjim buttf%@ks David abney...

Bigjim buttf%@ks David abney

 – About 2 months ago.

My package was originally scheduled to be delivered 2 days ago. It arrived at a UPS facility on the day my package was supposed to arrive, but has had no movement whatsoever.

After...

My package was originally scheduled to be delivered 2 days ago. It arrived at a UPS facility on the day my package was supposed to arrive, but has had no movement whatsoever.

After that day, they deleted my scheduled delivery date and simply have it mark as "In-transit" and on time, despite the fact that it is late and has been sitting in a sorting facility for 60 hours now.

My package is important, and every day it's not here forces me to postpone a job that has to be done until it gets here.

 – About 2 months ago.

When UPS drops the ball they revert to the "address incomplete" excuse, I'm sure of this because they have delivered to my home before and their system won't let you ship to an...

When UPS drops the ball they revert to the "address incomplete" excuse, I'm sure of this because they have delivered to my home before and their system won't let you ship to an incorrect address anyway.

I live out in the Boonies and I get the feeling they really don't want to deliver to my neighborhood, or anywhere else for that matter, because their reps and automated systems are always asking if I want to pick up the package at a UPS center--If I wanted it delivered to a UPS center I would have had it shipped that way in the first place...

FedEx seems to be the last viable option if you don't want to lose your mind over shipping, USPS has been a nightmare for me too. I don't know if DHL is available in Santa Fe, NM, but I'm willing to give them a try...

 – About 2 months ago.

Just found here after the most frustrating and infuriating automated service call I have ever experienced.

Basically we are returning some faulty items to a vendor, who have paid for the...

Just found here after the most frustrating and infuriating automated service call I have ever experienced.

Basically we are returning some faulty items to a vendor, who have paid for the collection. They mailed us the delivery label with instructions to ring UPS to arrange a collection.

The call opens with the usual Say this menu. So I go for Book Driver to Collect. So I go for that it then asks if you have an account number, nothing on the label stands out so I say no, so it asks for my phone number which I give and it finds our address.

It then asks if a particular time is ok for a collection so I again agree, thinking that it's going to ask for a tracking number or some other point of ref since I don't have an account. I've booked collections like this before with TNT and FedEx and I've only had to give the tracking number to make the booking.

The next response for Miss Robot is thank you your booking ref is BlahBlah and your driver will be with you before the time I agreed to.

So now worried that I've just given myself an added costs I wait for an option to cancel. No none. I wait for an option to speak to a human no such luck.

I quickly emailed them and got a response. "Thank you your request will be dealt with in One Business Day" So we are either going to have the package picked up and paid by the vendor or one unhappy driver. Either way I'm not paying

 – About 2 months ago.

Gotta luv a company that scans a package at every site but provides no way of effecting any change. I have a package siting in a warehouse 10 mins from my house and because it is marked return to...

Gotta luv a company that scans a package at every site but provides no way of effecting any change. I have a package siting in a warehouse 10 mins from my house and because it is marked return to sender there is no way to get it. Oh yea, and thanks for the mail that shows up 12 hours after you have marked it "return" reminding me to call so I can get the run around telling me there is nothing I can do.

 – About 2 months ago.

Ups supports Harvey Weinstein
...

Ups supports Harvey Weinstein

 – About 2 months ago.

Why does UPS suck so hard? Drivers are not allowed to carry cell phones, my buzzer is broken, I have a large shipment of several packages sitting outside. No way to tell if they attempted to pick...

Why does UPS suck so hard? Drivers are not allowed to carry cell phones, my buzzer is broken, I have a large shipment of several packages sitting outside. No way to tell if they attempted to pick up or not. Customer service can't correlate my credit card number or a tracking number with the original order to pick up. WTF?

I know they have to have security concerns, but this is insane. Your average pizza delivery business would be dead with just 1/2 of these practices.

 – About 2 months ago.

Marked 'delivered' friday. I was sitting outside when the package was 'delivered.' Nobody came to my house to deliver anything. Whats the point of tracking if drivers just mark...

Marked 'delivered' friday. I was sitting outside when the package was 'delivered.' Nobody came to my house to deliver anything. Whats the point of tracking if drivers just mark things as delivered and leave them sitting in the truck

 – About 2 months ago.

Sacramento, CA USA

I've been tracking my package all day which was to be delivered by the end of the day. When I recently checked it said that there was an attempted delivery at 6:22...

Sacramento, CA USA

I've been tracking my package all day which was to be delivered by the end of the day. When I recently checked it said that there was an attempted delivery at 6:22 p.n. and I'm rushing to the door at 6:24 p.m. and there is no type of notice or anything. It's Father's day tomorrow, and once again, another epic fail from UPS

 – About 2 months ago.

I have ordered from this address before but this last Amazon order was not delivered. First UPS said it could not deliver to my address. Then they sent it to an address I have not lived at for over 6...

I have ordered from this address before but this last Amazon order was not delivered. First UPS said it could not deliver to my address. Then they sent it to an address I have not lived at for over 6 years. Luckily Amazon refunded my cost, I think...

At one time in small towns UPS would work with the USPS for delivery but I guess UPS & USPS don't talk anymore.

This really sucks since more & more is ONLIINE anymore especially older replacement stuff like camera batteries & ink cartridges.

I don't know what to do since UPS apparently can not see my address with the 1/2 in it like you can't see Harry Potter's Platform 9 3/4. That darn fraction makes us invisible!

 – About 2 months ago.

United Poor Service " Enough Said lol , However FedEX Always On Time Wilson Rocks :) ...

United Poor Service " Enough Said lol , However FedEX Always On Time Wilson Rocks :)

 – About 2 months ago.

First, 2nd day air package got delayed. Then, knowing I wouldn't be home for delivery, authorized it to be delivered without a signature. Got a "we missed you slip" anyway. Go on their...

First, 2nd day air package got delayed. Then, knowing I wouldn't be home for delivery, authorized it to be delivered without a signature. Got a "we missed you slip" anyway. Go on their website (a travesty of itself) to send it to a local UPS store, but wouldn't you know the server for that specific service is down and I'll need to try again later. Oh and since the only way to talk to a human customer service rep is by tweeting at them, I tried that and asked how to change my delivery location. The UPS customer service account I tweeted to (dm'ed) left me on read. Fantastic.

 – About 2 months ago.

I work for a company that receives roughly 250 next day air packages (about 30 of which are delayed each day). Granted we are a fairly large account with UPS, however there simply do not care. I am...

I work for a company that receives roughly 250 next day air packages (about 30 of which are delayed each day). Granted we are a fairly large account with UPS, however there simply do not care. I am just peeved at the lackluster service and then these drivers making $36/hr are asking for more money. Their conflict resolution is terrible and the drivers make a schedule of their own.

 – About 2 months ago.

Typical UPS shit. Package didn't get loaded into plane on time, then a "mechanical failure" caused further delay. It really pisses me off to pay for 2-day shipping when it never makes it...

Typical UPS shit. Package didn't get loaded into plane on time, then a "mechanical failure" caused further delay. It really pisses me off to pay for 2-day shipping when it never makes it in 2 days.

 – About 2 months ago.

I shipped some packages by going to the UPS store on June 6 (it is now June 12) and sending them. I asked to pay extra for the tracking numbers so that I could track them. I go to the UPS website to...

I shipped some packages by going to the UPS store on June 6 (it is now June 12) and sending them. I asked to pay extra for the tracking numbers so that I could track them. I go to the UPS website to track my packages and none of the numbers work. I can't track my packages that I paid extra to track. STUPID! How do I know if they arrived???

 – About 2 months ago.

UPS started out THE BEST. That was before College Professors taught; SELFISH, PREDATORY, MARKETING, where management enrichment is the absolute and only goal, and the customers are an endlessly...

UPS started out THE BEST. That was before College Professors taught; SELFISH, PREDATORY, MARKETING, where management enrichment is the absolute and only goal, and the customers are an endlessly replaced commodity, also sometimes known as, "The MARKS." In pursuit of that goal, UPS made a great effort to drive out the well paid and RELIABLE UNION employees. Maybe you buy into the anti-union propaganda. Maybe you HATE unions? Well, unions are just PEOPLE, and people come in many types. Just like politicians, and clergy, and even your neighbors. There are many good people in unions, and a few not so good. The people who hate unions, NOW, also hate their health care coverage. The company mantra was, "Get rid of the (Greedy?) unions, and corporations will respond with new investments, better jobs, etc." I submit the Unions were the only thing holding the, UNLIMITED GREED, of big corporations in check. Good health care was the NORM, when many employees were union. So what does this have to do with UPS? Good pay, and good benefits, is a powerful incentive to have a CAREER. To be the best, do the best, and have loyalty to the company AND it's customers. When all the company offers is, "a job" with marginal pay, you have employees distracted by financial issues: child care costs, health care costs, housing costs, predatory lenders, mandatory long work hours, etc. But hey, the company executives and the thieves on Wall Street get rich, while you wait for your deliveries, which may arrive in a package thoroughly beat-up. Don't buy the "Staying Competitive" story either. The competition: FedEx, DHL, and even the USPS, are all running at higher overhead than UPS. I am not sure if Amazon plays a role in this. Amazon may have extracted a good enough UPS shipping deal for themselves, that it puts a squeeze on the rest of UPS (not sure about that).

 – About 2 months ago.

Order has been in my city for 8 days without delivery....

Order has been in my city for 8 days without delivery.

 – About 2 months ago.

What is the point of a text alert that only texts you after delivery? I need to sign for my package and they don't bother to text you when there is a delay or when it is out for delivery. I have...

What is the point of a text alert that only texts you after delivery? I need to sign for my package and they don't bother to text you when there is a delay or when it is out for delivery. I have been waiting 48 hours for a response to my email. Have missed a delivery attempt. The idiot on the phone suggested I sign up for text alerts to avoid missing my delivery. Are you kidding me? I am signed up!! Just tell me when it's coming FFS!

 – About 2 months ago.

I ordered a new laptop, site said it would be delivered Wednesday if I paid for that shipping, but then they emailed me saying it would be here Friday. Then Friday morning UPS says they got the...

I ordered a new laptop, site said it would be delivered Wednesday if I paid for that shipping, but then they emailed me saying it would be here Friday. Then Friday morning UPS says they got the package late, late being 7 in the morning, so there would be a delay and they'd get me a new delivery time soon. It's been a day and no updates, which sounds short but I googled and the UPS it's stuck at with seemingly NO way for them to reach me because they god forbid got the package 20 minutes late, is 30 minutes away from my house. And they won't even tell me WHEN I'll get it there's just still the "we're working hard to figure out when you'll get it!" Message as if they've been scrambling around their warehouse for the last twenty four f%@king hours shouting "HOW can we drive 30 minutes away!!?!?"

 – About 2 months ago.

These jerkoffs sent me a delivery estimated time yesterday 2:15pm-6:15pm. Great, I have to take my child to the doctor at 1 and I'll be home by 2pm. This morning, they send me another estimate now...

These jerkoffs sent me a delivery estimated time yesterday 2:15pm-6:15pm. Great, I have to take my child to the doctor at 1 and I'll be home by 2pm. This morning, they send me another estimate now they're coming between 1pm-5pm. Customer service knows nothing and tells me they can't go back to the original window. So you aren't really "service" are you you're just there to tell me there's nothing you can do? Then they try to blame the shipper, but the shipper isn't the one who told you what time to deliver it!

We can put a man on the moon but you can't communicate to a driver that a customer has requested you come after 2pm???

 – About 2 months ago.

I am always having trouble with USP. Drivers regularly lie about delivery attempts which is make worse by their 1 attempt and drop it off at an access point so you have to pick up your own package at...

I am always having trouble with USP. Drivers regularly lie about delivery attempts which is make worse by their 1 attempt and drop it off at an access point so you have to pick up your own package at some crappy store that is not at all convenient especially if you don't drive. I have a long list of issues, but I will just rant about the last year.

Last year we had a driver not buzzing our buzzer and just leaving packages outside, many of them were signature required package. The first time I caught him while getting my mail and I told him that the package he just left on the sidewalk and was walking away from was signature required, he actually told me UPS doesn't do that, even though I was charged extra for that service and it was clearly printed on the label. So I called UPS to "verify" this and ended up talking to a supervisor who said he would handle it. So the next day the driver handled my complaint by slamming my package on the sidewalk loud enough for me to hear it in my second floor apartment and when I looked out the window to see what the load noise was, he was getting in his truck and drive away. So I called called again, and he did similar stuff again and this went for few days till he just didn't even attempt to deliver anything and everything ended up at an Access Point a few days after the delivery date, without even a note. After the final call and he finally returned to do his job, I got the most fake apology I have ever gotten as it was obvious he was told to do so, and then was asked "are we straight".

So, not wanting to deal with that again I stopped using UPS for anything I had a choice, and I set up a UPS My Choice account to have packages delivered straight to the UPS store about 3 block away for things I didn't have a choice about. This was great for about 6-7 months, then all off a sudden packages were getting delivered...or not, or left out side. Anyhow it turned according to customer service that I had a brand new second My Choice account that we didn't make and did not have the same drop off instructions to deliver to the UPS Store and that new account was what was being used. So since I didn't make the account I have no way to log in and their customer service refuses to fix this by deleting that account or changing the drop off since I supposedly have to do this myself, but that not possible since I can't access this extra cloned account.

Anyhow, here I am again dealing with another driver not delivering things, having to call, and then doing stuff like just leaving a note and leaving. I had to call today since the driver claimed to attempt delivery and left a note. This was on an overnight package that was needed for a trip tomorrow, which is why we paid extra for the delivery. Luckily I went to get the mail, saw the note on the window and when I checked the tracking he "attempted" deliver 5 minutes earlier. So I called and got through to a supervisor that made them come back and deliver it about an hour later.

The note they left about their delivery "attempt" and re delivery the next day was a bit irritating since they left one note with 2 apartment numbers, so if my neighbor had grabbed the note I wouldn't even have know about the delivery "attempt". If that had been a note about picking the package up at an access point, it would have been a hassle for the person that didn't grab the note since they sometime require you have it for some reason. Also they never buzzed my neighbor who was also home, and when they did the re delivery an hour after I called to complain, the driver handed me my neighbors package also.

I am now hoping amazon does bury USP with their expanding shipping business, at least they are less likely to let driver be complete jack asses and still keep their jobs. All the stupid things I've seen posted that defend the drivers are full of it. They are paid very well for a simple job, only have to try to deliver a package once and they have job security thanks to a union. If they don't like the long hours or their job is to hard for them then they should get another job, or at least not take it out on the customers since we are not at all responsible for their poor life choices.

 – About 2 months ago.

They left one of their notes with no boxes checked. ??? So i go online and they say its at a drop off point. I go there. No package. Back on line they say it will be delivered the next day, no time...

They left one of their notes with no boxes checked. ??? So i go online and they say its at a drop off point. I go there. No package. Back on line they say it will be delivered the next day, no time given, and it needs a signature. I wait all day. Finally at 5:30pm i go on line again and it is delayed untill tomorrow. Well i guess UPS thinks i have nothing better to do.

Nothing will affect their attitude. So from now on i will not do business with companies that use UPS.

 – About 2 months ago.

UPS is the worst company I have ever seen ! Not only they did not deliver the package but also they recorded as if it was delivered. ...

UPS is the worst company I have ever seen ! Not only they did not deliver the package but also they recorded as if it was delivered.

 – About 2 months ago.

Alright, so my computer broke, and so I ordered a new one. I NEED THIS computer today, because I have shit due all the f%@king time. I paid for the computer yesterday, and paid for next day mail....

Alright, so my computer broke, and so I ordered a new one. I NEED THIS computer today, because I have shit due all the f%@king time. I paid for the computer yesterday, and paid for next day mail. THESE MOTHERf%@kERs, OH f%@king God, f%@k up and now my package will not be here until tomorrow. f%@k UPS! f%@k UPS!

 – About 2 months ago.

This is the worst company to have ever been established, they take no responsibility when they destroy your stuff, and have never once been on time for anything. ...

This is the worst company to have ever been established, they take no responsibility when they destroy your stuff, and have never once been on time for anything.

 – About 2 months ago.

I figured I would try a test Costco home delivery. To my disappointment, I discovered they use UPS, which has fairly consistently disappointed me in the past, including one epic fail... an impaled oil...

I figured I would try a test Costco home delivery. To my disappointment, I discovered they use UPS, which has fairly consistently disappointed me in the past, including one epic fail... an impaled oil painting that they wouldn't pay the full insurance on... but I digress.

So some Costco laundry detergent, paper towels, toilet paper, and napkins. Simple order.

The box shows up a day late, and why bother to ring the doorbell even though I would have answered the door? I go outside and there's the box looking like it's been through some bad times with crushes and dents all over. Then I notice the wet spot. Oh no, I hope it's not the... yup, I know the detergent leaked because I smell it. I open the box and all of the paper products are covered in laundry detergent. Now, here's the interesting thing. For protection, the detergent was placed in a large plastic bag and sort of sealed with a tie. The carton was so mishandled that the container broke near the top and the bag couldn't hold all that detergent that spilled. It took about 30 minutes to try and clean the detergent off of everything.

In defense of UPS, however, Costco appears to use zero, none, nada packing material. This is just crazy. I will never order from Costco again, I'll just brave the store from now on.

I called Costco and they said they would be sending a replacement detergent. Long story short, it never arrived at all. I called Costco and the rep said, "That's interesting, it says "out for delivery" from 2 weeks ago, and that's it. It appears it was never actually delivered".

Which brings me to today. I received an email that said delivery was scheduled for today. The operative word here is "was". Delivery was to occur by 2:30 PM. At 4 PM, I went to the website and saw this:

Oakland, CA, United States 06/05/2018 6:00 A.M.
Due to operating conditions, your package may be delayed. / The package will be forwarded to a UPS facility in the destination city.

"Operating conditions"? What does that even mean? So I called the customer service number. The automated voice said all is well and the package is out for delivery. NO, IT'S NOT! Why the lie? So I ask the automated attendant for a representative and before the phone rings, I hear a recording. that essentially says that there are delays in my area due to a "facility outage". OK, First "operating conditions, now "facility outage". I waited on hold for about 10 minutes and gave up.

Will my package ever arrive? Maybe. Would I ever use UPS to ship anything by choice? Never. Maybe if USPS, Fedex and every other carrier go out of business. Even then...

 – About 2 months ago.

Why do I now have to talk to a foreigner about a simple hold to pickup and told I have to call sender to change delivery. It's my package now that it's paid for what business does the seller...

Why do I now have to talk to a foreigner about a simple hold to pickup and told I have to call sender to change delivery. It's my package now that it's paid for what business does the seller have in complicating delivery. Don't they know I have I'd and know where ups delivery location is . Why does every person I talk to can't figure out something this simple or did they all attend moron school. If they won't take care of their customers someone else will. I'm ready to tell sellers anyone but ups. Robert in mn.

 – About 2 months ago.

Two people live at same address. One can order any type of package at any time of year and it will get here consistently by 2:00 pm. The other person can order a package and it will be consistently...

Two people live at same address. One can order any type of package at any time of year and it will get here consistently by 2:00 pm. The other person can order a package and it will be consistently late or not at all on the date designated in the tracking email. So this forces me to lose a day of work waiting for said package, then having to drive 45 minutes to delivery distribution center to pick it up. If the UPS would allow me to make delivery changes is one thing, but they don't so I am at the mercy of their system. This....and this alone is why I rarely buy anything mail-order if the only delivery option is UPS.



 – About 2 months ago.

These idiots can't figure out how to get in to my building so instead of calling or delivering to a nearby UPS store, they think it's okay to make the package available for pickup 20 f%@king...

These idiots can't figure out how to get in to my building so instead of calling or delivering to a nearby UPS store, they think it's okay to make the package available for pickup 20 f%@king miles away!

 – About 2 months ago.

Ordered a package, it came from the US. Unfortunately it’s from a company that seems to have a lot of their packages stolen by UPS employees. It came through customs fine, travelled across Canada...

Ordered a package, it came from the US. Unfortunately it’s from a company that seems to have a lot of their packages stolen by UPS employees. It came through customs fine, travelled across Canada fine(to BC), scheduled delivery is June 1st. That came and gone and all of a sudden my scheduled delivery went to Monday and then to “delay” with no expected delivery. WTF? I feel at this point it’s been lost or actually stolen. Even ups told me they didn’t know where it was on Friday as my tracking said one thing and theirs said another. Bloody ridiculous!!! I am livid since it seems likely I’ll have to fight them, the company and my credit card for a damn refund!!

 – About 2 months ago.

Arrogant bunch of we don't give a @@@@@@@ about you, your valuable time, and your freaking package. We just want to get off work and go home and slam a bunch of beers.

Seriously, I...

Arrogant bunch of we don't give a @@@@@@@ about you, your valuable time, and your freaking package. We just want to get off work and go home and slam a bunch of beers.

Seriously, I despise UPS and wish there was really something the public could do to stick it to the turds.

 – About 3 months ago.

UPS, fed ex, USPS, IT MAKES NO DIFFERENCE. Millions of packages delivered each day, there is going to be a small percentage of shipments that don't please the receiver. ...

UPS, fed ex, USPS, IT MAKES NO DIFFERENCE. Millions of packages delivered each day, there is going to be a small percentage of shipments that don't please the receiver.

 – About 3 months ago.

Paid for expedited shipping and received other packages from UPS that day in person, but this item was not among them. Live chatted that evening and was told that if I gave my telephone # someone...

Paid for expedited shipping and received other packages from UPS that day in person, but this item was not among them. Live chatted that evening and was told that if I gave my telephone # someone would call me the next day. They did call, and told me to drive to their distant location to pick up the package personally, requiring me to cross a large, torn up parking lot and that I should ask the guard to go to the warehouse and have someone bring out my package. Did all of this, no package. Drive home. Call UPS. Now, the package is on a truck. Despite being told it was not. So I asked to have my shipping refunded. Nope, you can't have your shipping refunded until the package is delivered. Asked to speak to supervisor, on hold for 30 minutes. Talk to supervisor, can't get a refund, have to go through company I bought from. Filed a BBB complaint- these guys are a nightmare. This is just the latest- I have trouble with them all the time.

 – About 3 months ago.

Paid $50 to overnight an aviation weather receiver from Sporty's Pilot Shop. The package was supposed to arrive by next day air Friday June 1st. I track the package closely only to see that it...

Paid $50 to overnight an aviation weather receiver from Sporty's Pilot Shop. The package was supposed to arrive by next day air Friday June 1st. I track the package closely only to see that it appears to be stuck in McKinney Texas 9 miles away. I call UPS to see what the hangup is and they tell me that due to weather the package didn't deliver. I ask them if I can drive the 9 miles to come pick it up and they state that Sportys has put a restriction on it to not allow pickup. Now that it is Saturday Sportys is closed and I cannot get a hold of customer support to see if they can remove the restriction. UPS states there is nothing we can do at this point. I ask them - Hey how about you go ahead and deliver today (Saturday) since you missed Friday. Well sir - we cannot deliver as Saturday delivery was not chosen. I respond with but I paid for overnight shipping and I get you missed Friday but how about making it right and delivering today Saturday as it is critical that I have this package for my Monday departure. UPS responds with our hands are tied it is just what it is. Thanks UPS & Sporty's pilot shop. I think I have finally learned my lesson.

 – About 3 months ago.

Tracked package all day today (Friday). Package was on the truck for delivery and, of course, it gets to my neighborhood at the very end of the day around 8pm. The truck drives right past my house...

Tracked package all day today (Friday). Package was on the truck for delivery and, of course, it gets to my neighborhood at the very end of the day around 8pm. The truck drives right past my house back to the UPS station. Then I see my package delivery is updated to Monday. UPS is awful.

 – About 3 months ago.

UPS didn’t attempt delivery! I’ve been tracking. It never left the Bronx. I payed for overnight shipping of my debit card. Package was supposed to arrive yesterday, Thursday. Now they expect me...

UPS didn’t attempt delivery! I’ve been tracking. It never left the Bronx. I payed for overnight shipping of my debit card. Package was supposed to arrive yesterday, Thursday. Now they expect me to travel over an hour via 2 buses to pick it up or wait for Monday for them to “attempt” to deliver. This is NOT the first time either. This is ridiculous.

 – About 3 months ago.

06/01/2018 - 11:41 A.M.
Brooklyn, NY, United States
We're attempting to verify the package location. / Lost package investigation
06/01/2018 - 8:47 A.M.
Brooklyn, NY,...

06/01/2018 - 11:41 A.M.
Brooklyn, NY, United States
We're attempting to verify the package location. / Lost package investigation
06/01/2018 - 8:47 A.M.
Brooklyn, NY, United States
We've incorrectly sorted this package which may cause a delay.
06/01/2018 - 6:53 A.M.
Brooklyn, NY, United States
We've incorrectly sorted this package which may cause a delay.
06/01/2018 - 5:58 A.M.
Brooklyn, NY, United States
Destination Scan
06/01/2018 - 3:00 A.M.
Brooklyn, NY, United States
Arrival Scan
05/31/2018 - 11:23 P.M.
Brooklyn, NY, United States
Departure Scan
05/31/2018 - 1:14 P.M.
Brooklyn, NY, United States
We've incorrectly sorted this package which may cause a delay.
05/31/2018 - 11:26 A.M.
Brooklyn, NY, United States
We've incorrectly sorted this package which may cause a delay.
05/31/2018 - 9:12 A.M.
Brooklyn, NY, United States
We've incorrectly sorted this package which may cause a delay.
05/31/2018 - 9:12 A.M.
Brooklyn, NY, United States
Destination Scan
05/31/2018 - 8:18 A.M.
Brooklyn, NY, United States
Destination Scan
05/31/2018 - 3:34 A.M.
Brooklyn, NY, United States
We've incorrectly sorted this package which may cause a delay.
05/31/2018 - 3:07 A.M.
Brooklyn, NY, United States
Destination Scan
05/31/2018 - 2:00 A.M.
Brooklyn, NY, United States
Arrival Scan
05/31/2018 - 1:18 A.M.
Maspeth, NY, United States
Departure Scan
05/30/2018 - 11:35 P.M.
Maspeth, NY, United States
Arrival Scan
05/30/2018 - 11:03 P.M.
Springfield Gardens, NY, United States
Departure Scan
Past Event

Shipped

05/30/2018 - 8:23 P.M.
Springfield Gardens, NY, United States
Origin Scan

 – About 3 months ago.

Ordered 2 different things from different places... both late thanks to UPS. Tracking info still says due to arrive on the original date even though it has passed. Why do people still ship through...

Ordered 2 different things from different places... both late thanks to UPS. Tracking info still says due to arrive on the original date even though it has passed. Why do people still ship through UPS?!

 – About 3 months ago.

Yeah....just feel the need to second this. USPS over UPS any day of the week. ...

Yeah....just feel the need to second this. USPS over UPS any day of the week.

 – About 3 months ago.

So we were expecting 5 cartons of product, UPS shows up (late as usual), we find 4 boxes, listed as "1 of 5", "2 of 5", etc.
But one box was missing. I asked the driver (not our...

So we were expecting 5 cartons of product, UPS shows up (late as usual), we find 4 boxes, listed as "1 of 5", "2 of 5", etc.
But one box was missing. I asked the driver (not our regular driver, a substitute) to please check for this missing box, he says
"OK", then gets in the truck and drives away.
I call UPS and say we are missing a package we were expecting - the UPS Rep literally asks me "what's the tracking number?"
- ????? How the F would we have the tracking number ? The package is MISSING! (DUH).
It blows my mind that UPS continues to limp along with slow and undependable service combined with terrible customer service.

 – About 3 months ago.

New thing in LA is the drivers pre write door notices and then just drop your shit at the local store for you to finish the job. Also almost 100% positive Abney is retarded. ...

New thing in LA is the drivers pre write door notices and then just drop your shit at the local store for you to finish the job. Also almost 100% positive Abney is retarded.

 – About 3 months ago.

They lie about attempting deliveries -_-...

They lie about attempting deliveries -_-

 – About 3 months ago.

Horrible just like FedEx. Both equally suck. Hopefully someone will come along and steal their business as they do not know how to do a simple job that involves delivering a box. ...

Horrible just like FedEx. Both equally suck. Hopefully someone will come along and steal their business as they do not know how to do a simple job that involves delivering a box.

 – About 3 months ago.

UPS uses "Where the package is supposed to be tracking". So most tracking is made up and not real time. Next day air tracking is more accurate since they almost always have to put it on a...

UPS uses "Where the package is supposed to be tracking". So most tracking is made up and not real time. Next day air tracking is more accurate since they almost always have to put it on a plane, unless you are shipping in the same zone or next zone it might end up on a train.

Yes UPS uses freight trains that why package are late.

 – About 3 months ago.

UPS is horrible. My apartment doesn't have a buzz code. So I try to call them and leave them my phone number to contact me. I have been waiting from afternoon till 8:00 PM. And I even leave a note...

UPS is horrible. My apartment doesn't have a buzz code. So I try to call them and leave them my phone number to contact me. I have been waiting from afternoon till 8:00 PM. And I even leave a note at the gate. STILL they have a said they attempted to deliver but the fact is they didn't bother to contact me.
UPS is the worst and every I end up picking up my package at the UPS store 30mins away at a rural area in the city. What is the point for online shopping if you end up going to another store to pick it up.

 – About 3 months ago.

It sucks in Prague! I bought some clothing online. They said that the address was incomplete or incorrect. So I wrote and called. I asked what the problem was as the address they had was correct and...

It sucks in Prague! I bought some clothing online. They said that the address was incomplete or incorrect. So I wrote and called. I asked what the problem was as the address they had was correct and the guy started asking him details about the building because he was like: "yes, your building has no outdoor doorbells" "yes, it has it, on the building door". "...ok but it's not a regular apartament building" "IT IS a regular apartament building" and nonsense like that. So he said that, ok, he would contact the delivery drivers to tell them that the address was correct and told me to expect the delivery today.
News: Again my package is delayed because the address is incomplete or incorrect.
Why are you not delivering my package? What have you done with it?

I wrote again and directly the retail company to try to convince them to find another delivery company.

 – About 3 months ago.

Delivered my dresser which had 2 boxes on different days and my 1000 dollar speakers are 3 days late and or lost apparently because there is no info anywhere and tracking number is wrong....

Delivered my dresser which had 2 boxes on different days and my 1000 dollar speakers are 3 days late and or lost apparently because there is no info anywhere and tracking number is wrong.

 – About 3 months ago.

The just cannot get their $#!T together and instead try to blame the customer as much as possible in order to avoid responsibility for the evident ineptitude and general incompetence within their...

The just cannot get their $#!T together and instead try to blame the customer as much as possible in order to avoid responsibility for the evident ineptitude and general incompetence within their ranks and their policies, methods, etc.

Failed first delivery attempt - Customer not in. This is absolute BS. I offered GPS data, IP logs, photos, etc. to prove that I was indeed here. So many promises that it would be here the next day. So I camped out on the front porch. From 8am until 11pm. Still no package. This is now day 3 and they still try to make it my fault while telling me that my package is in a locked trailer because it was never sent out for delivery.

Unacceptable.

 – About 3 months ago.

f@@k ups, EVERY time something comes to me ups it takes too long costs too much and the package is allways smashed, wtf do they do to these packages? they look like they have been thrown off a moving...

f@@k ups, EVERY time something comes to me ups it takes too long costs too much and the package is allways smashed, wtf do they do to these packages? they look like they have been thrown off a moving truck them used for a chair to sit on. why do people keep using ups? usps is soooo much better, cheaper ,faster, and they dont destroy the package. f@@k UPS.....

 – About 3 months ago.

Ordered a pair of shoes to treat myself. They shipped as registered mail so someone had to sign for them but I work normal hours. They came three times at the same time of day and are now sending my...

Ordered a pair of shoes to treat myself. They shipped as registered mail so someone had to sign for them but I work normal hours. They came three times at the same time of day and are now sending my package back. Today I even was home and they didn't even bother to knock on the door.

 – About 3 months ago.

have not used ups since they hit my Lincoln and drove off now advance auto parts sent me a package next day delivery cost 38.00 3 days later at 2:30 pm still not here but usps and fedex sucks also no...

have not used ups since they hit my Lincoln and drove off now advance auto parts sent me a package next day delivery cost 38.00 3 days later at 2:30 pm still not here but usps and fedex sucks also no one want to do there job and are all stupid as can be all they want is there pay check im not going to buy anything else on line im done

 – About 3 months ago.

Every time I order from Amazon and I see it coming UPS I know that it’s going to arrive crushed and late. UPS’s motto should be “it’s only fragile once, and you didn’t need it on time...

Every time I order from Amazon and I see it coming UPS I know that it’s going to arrive crushed and late. UPS’s motto should be “it’s only fragile once, and you didn’t need it on time anyway”

 – About 3 months ago.

I move around alot, my PC has been shipped in original manufacturers box twice around the world with DHL without a scratch. Use UPS once and it got destroyed, managed to crush a heavy duty steel case...

I move around alot, my PC has been shipped in original manufacturers box twice around the world with DHL without a scratch. Use UPS once and it got destroyed, managed to crush a heavy duty steel case and warp it so much it destroyed the internals.....and...it came back in an even worse state after a damage inspection. As an engineer I know the forces required to do such damage and god only knows what hit it....multiple times!! I swear it was no accident!

 – About 3 months ago.

65-hour work weeks for 10-months and then 70-75 hours a week. (Legally)...

65-hour work weeks for 10-months and then 70-75 hours a week. (Legally)

 – About 3 months ago.

Trump is going to significantly raise Amazon rates at the United States Post Office(The Mail).

UPS will get 150% more Amazon volume within 18-months.

Huge profits ahead for...

Trump is going to significantly raise Amazon rates at the United States Post Office(The Mail).

UPS will get 150% more Amazon volume within 18-months.

Huge profits ahead for UPS. Drivers will deliver 2-3 more parcels on each residential delivery. Instead of 3-4 stops per block it will grow to 10-14 per street.

Hours are the issue now and labor just liost 4-5 in Supreme Court. Seven 13-hour days coming in two shifts. Mon-Saturday & Sunday-Friday.

 – About 3 months ago.

Whenever I order something online and I see UPS is delivering it my heart sinks. I’ve been screwed over 3 times but yesterday makes me want to bang my head into a wall. I ordered a $200 item off...

Whenever I order something online and I see UPS is delivering it my heart sinks. I’ve been screwed over 3 times but yesterday makes me want to bang my head into a wall. I ordered a $200 item off eBay. Got an email saying it was going to be here yesterday, May 21. Waited all day and nothing, I left for work in the evening and my parents were home. They saw a ups truck stop in front of the house but the driver never got out and just drove away. I get an email saying it was delivered to my porch but it wasnt. Now today I call customer service and they put me in contact with the facility in my town. The incredibly rude associate spoke to me as if I was trying to scam them, interrupted me when I was trying to explain what the driver did, then told me I need to file a police report. I f%@king hate UPS.

 – About 3 months ago.

UPS will not mail or carry wood. I tried to sent a gun stock just the wood nothing else and they wood not sent it
I can't understand this it is just a piece of wood....

UPS will not mail or carry wood. I tried to sent a gun stock just the wood nothing else and they wood not sent it
I can't understand this it is just a piece of wood.

 – About 3 months ago.

We are a small business in Indiana who UPS refuses to pick up from because one of our customers owes them $163.44. How does this make any sense? They don't want to make money because someone not...

We are a small business in Indiana who UPS refuses to pick up from because one of our customers owes them $163.44. How does this make any sense? They don't want to make money because someone not related to us owes them Dumbasses.

 – About 3 months ago.

UPS & Teamsters is a marriage made in Heaven. Never before has two combined to be the most profitable, lucrative partnership in the shipping industry.

UPS hourly employees do 70% more...

UPS & Teamsters is a marriage made in Heaven. Never before has two combined to be the most profitable, lucrative partnership in the shipping industry.

UPS hourly employees do 70% more productive hours when directly compared to the USPS or FedEx. UPS is able to maintain this at only 28% more cost on the top-line.

It's a win/win business model while all the time in the public arena it's showcased as a bad relationship.

UPS/IBT dominating the world of ecommerce.

7-work days on the horizon in the second half of 2018 & beyond. Monday to Sunday.

 – About 3 months ago.

Go f%@king die UPS. Confirmed delivery window: NOPE, On time delivery: NOPE, Website update to reflect that i dont need to spend my whole f%@king saturday at home waiting for you: NOPE...

Go f%@king die UPS. Confirmed delivery window: NOPE, On time delivery: NOPE, Website update to reflect that i dont need to spend my whole f%@king saturday at home waiting for you: NOPE

 – About 3 months ago.

FedEx superior! UPS inferior!...

FedEx superior! UPS inferior!

 – About 3 months ago.

package taking days and days to get here, "Rescheduled Delivery"... f%@k UPS...

package taking days and days to get here, "Rescheduled Delivery"... f%@k UPS

 – About 3 months ago.

UPS is in deep negotiations to deliver Saturday & Sunday like the post office. Trump is trying to double the parcel rates at the United Stated Post Office.

This will create more jobs at...

UPS is in deep negotiations to deliver Saturday & Sunday like the post office. Trump is trying to double the parcel rates at the United Stated Post Office.

This will create more jobs at UPS. Employees will work Sunday to Thursday & Tuesday thru Saturday.

You could order your Amazon package on Friday and be enjoying it on Sunday!

Also looking into 13-hour shifts. That's around $110k a year for high school graduates.

:-)

 – About 3 months ago.

$450, signature required package. After 7 PM. Have seen 4 different UPS trucks heading back towards the depot that I live 4.1 miles away from. Last stop of the route?...

$450, signature required package. After 7 PM. Have seen 4 different UPS trucks heading back towards the depot that I live 4.1 miles away from. Last stop of the route?

 – About 3 months ago.

Facility outage in SF, all packages are delayed......

Facility outage in SF, all packages are delayed...

 – About 3 months ago.

UPS is seriously the worst! Their tracking is useless too. They say they've delivered the package when they leave it outside the building. And they lie to customers. Get your package delivered by...

UPS is seriously the worst! Their tracking is useless too. They say they've delivered the package when they leave it outside the building. And they lie to customers. Get your package delivered by a pigeon, not UPS!!!

 – About 3 months ago.

ups driver didnt feel like spending the 10 seconds it takes to buzz into my apartment or take the elevator to the second floor to drop it off, so they just claimed to have tried even thought they very...

ups driver didnt feel like spending the 10 seconds it takes to buzz into my apartment or take the elevator to the second floor to drop it off, so they just claimed to have tried even thought they very clearly didnt. this is the 4th time they have done this. when i tried to call to ask about it, the guy just asked if i would like my package delivered (yes!!) and then signed me up for their membership program, immediately after i said i didnt want to join. cool.

 – About 3 months ago.

Our regular UPS driver is ill-tempered, nasty, and has now resorted to name-calling and threatening to withhold deliveries. Where is QC? This guy should be fired immediately....

Our regular UPS driver is ill-tempered, nasty, and has now resorted to name-calling and threatening to withhold deliveries. Where is QC? This guy should be fired immediately.

 – About 3 months ago.

Waited all day for an overnight package. Zip 90028. Of course Lupita didn't feel like work today so decided to bring back half her truck to the facility. Lazy CA POS....

Waited all day for an overnight package. Zip 90028. Of course Lupita didn't feel like work today so decided to bring back half her truck to the facility. Lazy CA POS.

 – About 3 months ago.

UPS is the worst thanks to Teamster socialist bums. Cant Fire them so your stuck with the laziest humans in North America doing a physical job. Don't worry though, Bezos is about to put them out...

UPS is the worst thanks to Teamster socialist bums. Cant Fire them so your stuck with the laziest humans in North America doing a physical job. Don't worry though, Bezos is about to put them out of business because Dave Abney is a f%@k boy.

 – About 3 months ago.

I sent a package in October 2017 returning equipment. On January 2, 2018, I was charged $425 for not returning aforementioned equipment. It was then I discovered they lost my package (I was never...

I sent a package in October 2017 returning equipment. On January 2, 2018, I was charged $425 for not returning aforementioned equipment. It was then I discovered they lost my package (I was never notified). I filed a claim and it took me over 4 months to get a check in the amount of $108.48. I was later told I should have declared it and paid extra to have then deliver my package. UPS does not care about their customers. We are a drop in their Big bucket!

 – About 3 months ago.

First they said the business was closed, but oh wait its residential. Try to contact no response phone and email. Next day they said I agreed to pick it up. No I have never agreed to pick packages up....

First they said the business was closed, but oh wait its residential. Try to contact no response phone and email. Next day they said I agreed to pick it up. No I have never agreed to pick packages up. I tried to call local office they just picked up and hung up. I emailed again no response yet.

 – About 3 months ago.

So yet again I ordered components from a vendor that only ships UPS. When I order from a company like DigiKey I always select USPS or FedEx. I've never had UPS deliver a package on time. Well, no...

So yet again I ordered components from a vendor that only ships UPS. When I order from a company like DigiKey I always select USPS or FedEx. I've never had UPS deliver a package on time. Well, no surprise when this component I need that was scheduled to arrive today just got changed (for no reason) to Wednesday. It's just stuck in their Jacksonville hub. This happens all the time.

If I never had to deal with UPS again I would be very happy. Everything we ship out is USPS, FedEx, or DHL. We've hardly had problems with any of those. Just UPS gives us endless headaches.

 – About 3 months ago.

Guaranteed Sat 1:30pm delivery = FAIL. Used high delivery volume as excuse = #FAIL. Told delivery by 5:00pm = FAIL. Told local office will call within 1 hour = FAIL....

Guaranteed Sat 1:30pm delivery = FAIL. Used high delivery volume as excuse = #FAIL. Told delivery by 5:00pm = FAIL. Told local office will call within 1 hour = FAIL.

 – About 3 months ago.

my package has been "ot for delivery" for 3 days
and everyday trhey say its on its way!

i would try hard to not have somethging shipped by UPS...

my package has been "ot for delivery" for 3 days
and everyday trhey say its on its way!

i would try hard to not have somethging shipped by UPS

 – About 3 months ago.

$1,700 laptop being held somewhere(probably in a hot truck),because my signature is required and I can't guess the time they will show up.You would think for packages that require signatures...

$1,700 laptop being held somewhere(probably in a hot truck),because my signature is required and I can't guess the time they will show up.You would think for packages that require signatures they'd be a little more organized about the time of day most people are at home.My 2 day shipping is turning into a week and my laptop is baking away somewhere....thanks.

 – About 3 months ago.

Been watching the tracking and seriously wondering why the hell it took them 11 hour to get somewhere that is 4 hours away? And why they even choose to stop at that location in the first place when...

Been watching the tracking and seriously wondering why the hell it took them 11 hour to get somewhere that is 4 hours away? And why they even choose to stop at that location in the first place when it's only 2 hours away from me? Like you think being in a busy area like Orlando that they have trucks that just head directly to Orlando. Not I guess take several stops before dropping it off at Jacksonville. I never had one of my packages stop at Jacksonville first before Orlando. And my other orders have came from New York or California. Not f%@ken Alabama. I sware, UPS just purposely taking forever with their bs so people will pay for 1 day shipping the next time they ship something. A company shouldn't intent make one service shitter than it should be to make another service seem more appealing. If I pay for one day service I expect it to come in one day. But if I then decid I rather pay for a 5 day delivery wait than I expect there be a reason to justify it taking 5 days to ship something 8 hours away from me.

 – About 3 months ago.

Ups suck. Mechanical failure on 3 out of every 5 shipments. DHL wayyyyy better...

Ups suck. Mechanical failure on 3 out of every 5 shipments. DHL wayyyyy better

 – About 3 months ago.

UPS sucks the customer service is just "lip service" they do not care about the customer at all ...

UPS sucks the customer service is just "lip service" they do not care about the customer at all

 – About 3 months ago.

My package went to Texas where i live and now its in Colorado? This makes no sense to me......

My package went to Texas where i live and now its in Colorado? This makes no sense to me...

 – About 3 months ago.

UPS really disappointed me I bought a set of four wheels and tires mounted and balance for my truck from carid and they said you will receive all four within a week on the same day and i got ups to be...

UPS really disappointed me I bought a set of four wheels and tires mounted and balance for my truck from carid and they said you will receive all four within a week on the same day and i got ups to be the carry. And it became the day for the deliver date so i had my mom stay home wait all day and sign the package when i was at work. Of course they came well after i got home from work i found they only and one of the wheel and tire on the truck and not the other 3. i told the driver where are the other 3 and he said well where kinda f%@k up all we can do is carry one and i said i have an appointment with the dealership in 3 days from now to install them with my level kit. The driver said well i can get some else to drop off the rest tomorrow. Hopefully. I called service later and all they did was hang up on me with my situation.

 – About 3 months ago.

A piece of furniture was supposed to arrive yesterday, then they pushed the date to today. Now they add another 3 days, even though the item is already in the area. No explanation at all, what a joke....

A piece of furniture was supposed to arrive yesterday, then they pushed the date to today. Now they add another 3 days, even though the item is already in the area. No explanation at all, what a joke.

 – About 3 months ago.

UPS absolutely sucks! A friend of mine sent a package to me from another country and they say they "attempted delivery" twice but I was in both days, expecting the package and ABSOLUTELY...

UPS absolutely sucks! A friend of mine sent a package to me from another country and they say they "attempted delivery" twice but I was in both days, expecting the package and ABSOLUTELY NOBODY CAME TO THE DOOR! Also, I'm being made to pay for duty and taxes, fair enough, but I'm actually paying MORE than my friend to initially send it! Now I have to pick the package up from their cargo hold because they're going to "attempt delivery" one more time before they send it back and God knows if they're actually going to do that! UPS sucks and I sincerely hope they go out of business.

 – About 3 months ago.

ANYONE WITH A HEARTBEAT CAN BE A MANAGER OR SUPERVISOR THERE EXPERIENCE OR NOT ANOTHER PROBLEM IS THEY STOP CARING ABOUT THE WORKERS THAT DO THE PHYSICAL PART OF THE JOB...

ANYONE WITH A HEARTBEAT CAN BE A MANAGER OR SUPERVISOR THERE EXPERIENCE OR NOT ANOTHER PROBLEM IS THEY STOP CARING ABOUT THE WORKERS THAT DO THE PHYSICAL PART OF THE JOB

 – About 3 months ago.

I have been working for ups for 25+ years an the main problem is CORPORATE OFFICE to many people are in positions they shouldn’t be in.UPS has been suckered into a system that cost them over $300+...

I have been working for ups for 25+ years an the main problem is CORPORATE OFFICE to many people are in positions they shouldn’t be in.UPS has been suckered into a system that cost them over $300+ million dollars name Orion so when your package arrive late blame Orion not the driver. The only thing they care about is making their numbers. I can honestly say that I use to love my job but now I’m like thousands of my coworkers it’s a paycheck

 – About 3 months ago.

UPS FAILS ONCE AGAIN!

I order wine by the case from WSJ Wine quite often. What just happened is typical. We are home, lights are on, music is playing. The UPS driver has a case of wine...

UPS FAILS ONCE AGAIN!

I order wine by the case from WSJ Wine quite often. What just happened is typical. We are home, lights are on, music is playing. The UPS driver has a case of wine for me. Instead of bringing up the wine and ringing the doorbell, they bring up the "non Delivery" sticker, places it on our door and leaves (drives away quickly). We see them, but they are too fast for us and don't look back. The don't ring the wine to the door, just the sticker. This has happened multiple times. Calling a complaining does NO good. They claim the drivers don't have a cell phone - true BS. Now, I'll have to wait until Monday and try to be by the door so they don't do it again. Fortunately, it is cold out here in Wisconsin so the wine won't be ruined like it has in the past(although bouncing around in a UPS track for 2 days won't help). This has happened at both our houses in WI and FL. It appears to be the same everywhere. The drivers are taught to NOT deliver if possible. That's probably why I see the Amazon trucks in our neighborhood more and more and UPS less and less. It's not difficult to understand why. I asked WSJ Wine to deliver via FedEx, but they won't. Perhaps when I cancel my WSJ Wine account they might notice.

Thanks for letting me vent...

 – About 3 months ago.

I'm having a nightmare with UPS. I shipped a package (an oil painting) on the 3rd of May via printing the label from my UPS account. The client requested an address change so I called to intercept...

I'm having a nightmare with UPS. I shipped a package (an oil painting) on the 3rd of May via printing the label from my UPS account. The client requested an address change so I called to intercept and redirect the package on the 7th. They informed me that they had no shipping history of the package so there must have been a glitch on the website but they would redirect it. Last I spoke to them, they had intercepted the package and was redirecting it to the new address. This morning, I get an email that it is at my local UPS hub and being held for pick up. After spending an hour on the phone with them, they say since they don't know the origin of the glitch there is nothing they can do. I have to go pick the package up from my local hub, pay the interception fee, and pay the return to sender fee. So the original postage was $29 + interception $35 + return $29 and I have no resolve.

I now have to pick it up and relabel it again, which is another $29. Total spent -- $122. The customer is in a wheelchair and must use UPS for packages because USPS will just leave a note for her to pick it up and she can't.

I WILL NOT be using UPS again. This was a terrible experience. In the future, I will be using DHL for delivery.

 – About 3 months ago.

f%@k UPS!!! They are so worried about " liability". Just leave the damn package. In one day I got three packages one from fed ex, one from USPS, and one from UPS. They all were very expensive...

f%@k UPS!!! They are so worried about " liability". Just leave the damn package. In one day I got three packages one from fed ex, one from USPS, and one from UPS. They all were very expensive products. The FedEx package and USPS was worth over $1200 dollars(computer and monitor). FedEx USPS delivered it without a problem. No signiture needed. The UPS guy was delivering my mattress ($300) and refused to leave it without a signature. Even when I gave him written permission to leave the package he still didn't do it. I know UPS want to minimise stolen packages but HOW ABOUT LETTING THE CUSTOMERS DETERMINE IF IT NEEDS A SIGNATURE?!! They said "it's up to the driver because it's their liability"
First thing way to never stick up for your employees. Second how about I DETERMINE IF A PACKAGE HAS A STEAL RISK OR IF ITS VALUABLE ENOUGH TO WARRANT THAT?!!!
Plus their call line is USELESS. They might as well never have one.
I WILL TRY MY HARDEST TO NEVER USE UPS AGAIN. I also invest in stock and I'm selling all my UPS stock and putting it into FedEx. At least they give a f%@k.

 – About 3 months ago.

UPS has gone way downhill. As an eBay seller, I can say USPS is actually doing a better delivery job than they are.

I was supposed to have a delivery of May 9th. I waited all day for...

UPS has gone way downhill. As an eBay seller, I can say USPS is actually doing a better delivery job than they are.

I was supposed to have a delivery of May 9th. I waited all day for it. Finally, UPS driver shows up in my cul de sac at 7PM, does a u-turn and leaves. I immediately check tracking status and at 7:03 PM it states an exception???? I call UPS to find out what's up with my delivery. I'm told I'll get a call back the following day. May 10th I have two voicemails left the night before. The first VM states that the package is severely damaged, with a big hole in it. The next VM states there is a small hole and the package will be delivered on May 10th. Here it is 5PM and I'm still waiting on that delivery. I call UPS customer service, which is a total waste of time. You'd think I'd be first delivery, provided it wasn't delivered, as expected on the 9th.

This isn't the first time I've heard the "damaged" excuse. This has happened before, along with excuses of my address being incorrect (isn't incorrect for USPS or FedEx).

Any future purchase will be preceded with an email to the seller as to whether they can use an alternative shipping service, as I am through with UPS.

 – About 3 months ago.

I have been frustrated with UPS for quiet sometime. I buy often from Amazon (keeps me out of WallyWorld) and more times than not if UPS is used they hose up my order. Time and time again I will use...

I have been frustrated with UPS for quiet sometime. I buy often from Amazon (keeps me out of WallyWorld) and more times than not if UPS is used they hose up my order. Time and time again I will use their tracker, see that "package has been left on porch" only to have it not there. Most of the time it is on my porch in the morning when I leave for work because they dropped it off at the wrong address. I have lost packages with them.

One time I ordered a lawn mower and UPS delivered. It was a big box. I waited outside in case UPS went to the wrong address I could send them back over to my house. They managed to get to my driveway then pushed the box out the back door. Two two front wheels were broken and it took a full month to get the package replaced. Plus UPS was a giant pita when I filed a complaint.

Generally, I find out who the seller uses before buying anything. If it is UPS I tell them why I am buying somewhere else. UPS sucks so bad now that USPS is better....

Sheesh!

 – About 3 months ago.

I paid these assholes for next day delivery. It was never delivered. ...

I paid these assholes for next day delivery. It was never delivered.

 – About 3 months ago.

Dumb bastard's had me pay extra for the Next Day Air; To still bring my package in 7 days....

Dumb bastard's had me pay extra for the Next Day Air; To still bring my package in 7 days.

 – About 3 months ago.

UPS is bullshit. They're inept investigations are meaningless. Let customers into the vans to correct the errors made by their incompetent employees...

UPS is bullshit. They're inept investigations are meaningless. Let customers into the vans to correct the errors made by their incompetent employees

 – About 3 months ago.

I’m waiting on a package that has a scheduled time of between 10:15-2:15. It’s now 4:25 and I’ve been wasting this entire day waiting for these assholes to deliver my stuff. I don’t usually...

I’m waiting on a package that has a scheduled time of between 10:15-2:15. It’s now 4:25 and I’ve been wasting this entire day waiting for these assholes to deliver my stuff. I don’t usually get packages but it seems like every time I do, they’re late as hell and or they say “No one was there when we attempted to deliver.” These jackasses are the U-Haul of delivery companies.

 – About 3 months ago.

My vet had my dog's heart medicine shipped by ups. The package was 6 days late. My dog died. I will sue ups....

My vet had my dog's heart medicine shipped by ups. The package was 6 days late. My dog died. I will sue ups.

 – About 3 months ago.

my package arrived in my state THEN LEFT TO GO TO ANOTHER STATE...

my package arrived in my state THEN LEFT TO GO TO ANOTHER STATE

 – About 3 months ago.

first off paid this shit is overpriced, i then paid extra 8$ to get my package at 10:30am-12:30pm its 5pm now, fedex and usps has already done their deliveries in my neighborhood, why do people still...

first off paid this shit is overpriced, i then paid extra 8$ to get my package at 10:30am-12:30pm its 5pm now, fedex and usps has already done their deliveries in my neighborhood, why do people still use UPS?

 – About 3 months ago.

I have been having problems for years. Lost medical reports, later found, notices that "we were here" when my two dogs never barked at knock or any commotion, and I was looking for delivery, ...

I have been having problems for years. Lost medical reports, later found, notices that "we were here" when my two dogs never barked at knock or any commotion, and I was looking for delivery, "will be back tomorrow between 12 and 2 OR after five", make arrangements for place to leave package with carrier, who is soon changed to another carrier, and this was with packages only to be left with signature. I called a shipper today to complain, and was told they did not receive other complaints, only me.

PLEASE, when you have problems call the shipper, ask for some other method of delivery, threaten to not buy there if UPS shipping only shipper, if you can do that. I have had NO problems with USPS, or Fed Ex. Both are close, leave slips and I can easily pick up. UPS is one half hour away, open during business hours, changed to 6PM, and you can expect a line. Now charge $30 to change delivery address, used to be free. As long as the shippers use them, and will not even use other shippers they also use, as their system is all locked up, problems will persist.

Lets all say: "I'm mad as hell and I'm not going to take it anymore!"

 – About 3 months ago.

ship from GA to AL should consider 1 day, but UPS in Atlanta try to make it 2 days in every order my customer purchase >...

ship from GA to AL should consider 1 day, but UPS in Atlanta try to make it 2 days in every order my customer purchase >

 – About 3 months ago.

UPS is the worst company ever! They never get anything right. Packages Are ALWAYS delayed. When you try to call customer service, the agents barely speak English!...

UPS is the worst company ever! They never get anything right. Packages Are ALWAYS delayed. When you try to call customer service, the agents barely speak English!

 – About 3 months ago.

These mutha... Ordered a new gaming rig a few weeks ago. Got an email from UPS yesterday saying it'd be delivered today between 9:45am and 1:45pm and required a signature so I stayed home from...

These mutha... Ordered a new gaming rig a few weeks ago. Got an email from UPS yesterday saying it'd be delivered today between 9:45am and 1:45pm and required a signature so I stayed home from work today to make sure I was here. Hardly slept last night cause I was so excited. It's now after 3pm... No sign of UPS. Check the tracking number... last scan was 2:30pm at a location roughly 3 hours away... Estimated delivery date/time has not changed but there ain't no way in hell it's gettin here today... Now what? I'm supposed to stay home Monday too? Thanks a lot UPS. GTH.

 – About 3 months ago.

Lies about being a delay due to weather though were no weather issues in Syracuse or Buffalo. You service sucks!...

Lies about being a delay due to weather though were no weather issues in Syracuse or Buffalo. You service sucks!

 – About 3 months ago.

"Severe weather conditions have delayed delivery. / Your shipment is scheduled to arrive today after the delivery commitment time. "

But what they mean is that we shipped the box...

"Severe weather conditions have delayed delivery. / Your shipment is scheduled to arrive today after the delivery commitment time. "

But what they mean is that we shipped the box to the wrong city and now it won't make it in time for overnight service. The "severe" weather at hand is light rain! How about you route it to the correct end destination next time and stop making excuses.