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UPS® Sucks!

@SuckyUPS
Frustrated with UPS® service? Seem to be banging your head against a desk when talking to Customer Service? Join over 12,206 people in a public venting!
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Founded
1907
Address
55 Glenlake Parkway, N.E., Atlanta, Georgia 30328
Chief Executive Officer
David P. Abney
Total Compensation (2016)
$13.7m (SEC DEF 14A Filing)

 – About 8 hours ago.

Why can UPS only attempt to move packages once a day? Like if USPS get delayed, itll move later that day usually, but never with ups. With UPS, if they miss the 10 minute window where they move...

Why can UPS only attempt to move packages once a day? Like if USPS get delayed, itll move later that day usually, but never with ups. With UPS, if they miss the 10 minute window where they move packages between depots, that's it, they wont even bother trying again until the same time next day. And even then theres no real sense of urgency to move anything. Prior to these last 2-3 months, I'd never seen packages sit for days, but now, it's no exaggeration to say that. It's like "DELAY-We failed to load your shit on the trailer, no we will not try again later. Maybe we'll move it tomorrow, or maybe next week. We'll just slap 'pending delivery date' on everything bc we already got paid and we don't care". Even medical packages are treated as unimportant. I used to think so highly of UPS and now it's just another clown show.

 – About 9 hours ago.

They could at least ATTEMPT to deliver my package to my requested delivery address instead of automatically sending it to a random pickup point that is actually incredibly inconvenient for me ...

They could at least ATTEMPT to deliver my package to my requested delivery address instead of automatically sending it to a random pickup point that is actually incredibly inconvenient for me

 – About 12 hours ago.

So my 2 day late package is apparently just sitting at the depot. I thought UPS was coming back, but no, they are getting worse. Delay delay delay. There's no good reason for the delays, they only...

So my 2 day late package is apparently just sitting at the depot. I thought UPS was coming back, but no, they are getting worse. Delay delay delay. There's no good reason for the delays, they only bother trying to move packages once a day, and if that doesn't work, they try again in 24 hours. No consideration for the customer. I'm honestly shocked that UPS is this terrible.

 – About 21 hours ago.

I rather FedEx be a monopoly than having UPS around. It's lunacy that they don't go in the most efficient order for dropoffs....

I rather FedEx be a monopoly than having UPS around. It's lunacy that they don't go in the most efficient order for dropoffs.

 – About 1 Day ago.

Supposed to receive a package at a pickup point today. Pickup point already closed, but the tracking page still says it will be delivered “by the end of the day.” ...

Supposed to receive a package at a pickup point today. Pickup point already closed, but the tracking page still says it will be delivered “by the end of the day.”

 – About 2 days ago.

Just when I think that ups is back to functioning, my very important medical package made it to my state early yesterday afternoon. It is 45 minutes from the local depot. It has not moved from the...

Just when I think that ups is back to functioning, my very important medical package made it to my state early yesterday afternoon. It is 45 minutes from the local depot. It has not moved from the location. You have only one job ups, just one. How the hell do you justify this service at this point? Totally unreliable and unpredictable. Ups just randomly drops the ball and either loses things, or just decides to stop working. Its terrible. I really don't experience this with other shippers, and with ups its basically every time. I get anxiety from ups and their incompetence.

 – About 2 days ago.

Good luck changing your password. I spent a day changing mine and when I finished I was told it's no good. I'm still trying to create a new password and arrange for delivery of my package ????...

Good luck changing your password. I spent a day changing mine and when I finished I was told it's no good. I'm still trying to create a new password and arrange for delivery of my package ????

 – About 4 days ago.

It's the second time I have UPS trying to deliver something, I'm in the house and they don't knock / ring the bell, they just leave the paper for me to pick it up later. Such a bad...

It's the second time I have UPS trying to deliver something, I'm in the house and they don't knock / ring the bell, they just leave the paper for me to pick it up later. Such a bad service.

 – About 5 days ago.

Someone said whenever they learn UPS is delivering their package, they assume it’ll be later than the “day” they say it will be delivered. Very true. Very frustrating. Why lie? Just give me a...

Someone said whenever they learn UPS is delivering their package, they assume it’ll be later than the “day” they say it will be delivered. Very true. Very frustrating. Why lie? Just give me a later date. Or don’t change the original date I was given. Don’t give me hope. Let me have a nice surprise! But no, you lie.

 – About 5 days ago.

I ordered an iPad, got absolutely no tracking in time they attempted to deliver I didn’t even know, I counted my losses and was just gonna wait till the next day. Only they didn’t even try to...

I ordered an iPad, got absolutely no tracking in time they attempted to deliver I didn’t even know, I counted my losses and was just gonna wait till the next day. Only they didn’t even try to deliver it. Someone in my apartment building was moving out and only own elevator available the ups guy didn’t even try to get to my door. Didn’t leave a note, didn’t knock just marked as “attempted delivery” like an ass. I know have to wait another day or pick up at the UPS store. Do fcking better UPS.

 – About 5 days ago.

Was on track to have the 1st on time delivery in over 2 months today. Unfortunately, UPS just cannot help it, and never loaded the medication package on the truck. Its says "Medical" in big...

Was on track to have the 1st on time delivery in over 2 months today. Unfortunately, UPS just cannot help it, and never loaded the medication package on the truck. Its says "Medical" in big red letters on the box. How can anything be this pathetic?

 – About 1 Week ago.

I’ve never once received a package onto from UPS, including today. Every time I learn they’re delivering my package, I assume it won’t arrive for another two days. ...

I’ve never once received a package onto from UPS, including today. Every time I learn they’re delivering my package, I assume it won’t arrive for another two days.

 – About 1 Week ago.

Was supposed to have been delivered on August 11 - called them to confirm this was correct, they confirmed. When it wasn't delivered by EoD, I called again and they told me they made a mistake and...

Was supposed to have been delivered on August 11 - called them to confirm this was correct, they confirmed. When it wasn't delivered by EoD, I called again and they told me they made a mistake and that it wouldn't delivered today. Ended up finally coming in, and they didn't ring the door bell, just left my delivery on my driveway.

 – About 1 Week ago.

UPS driver lied again, he/she claimed not able to deliver the package due to no one home, that is complete fat lie, I was home all day yesterday and today, nothing prevent them to deliver the message,...

UPS driver lied again, he/she claimed not able to deliver the package due to no one home, that is complete fat lie, I was home all day yesterday and today, nothing prevent them to deliver the message, and they just simply can't.

I am so surprised UPS still in business with all these crap happening.

 – About 1 Week ago.

I've been home ALL DAY but they said they couldn't reach me. No gates, no dogs, no anything that could prevent them reaching my door. I even set it up from their webapp that they could leave...

I've been home ALL DAY but they said they couldn't reach me. No gates, no dogs, no anything that could prevent them reaching my door. I even set it up from their webapp that they could leave it at the door without my signature. They probably didn't even visit my house. And no, this is not the first time they do this. f%@k UPS.

 – About 1 Week ago.

Another shipment that hasn't shown up when they said it would. First they said it would be delivered on Saturday, then Monday, now it's Tuesday and past the time the tracking email said it...

Another shipment that hasn't shown up when they said it would. First they said it would be delivered on Saturday, then Monday, now it's Tuesday and past the time the tracking email said it would be delivered today. Super inconsiderate of people's time. I have been waiting at my house for two days because the package I'm waiting for requires a signature.

 – About 1 Week ago.

I hate UPS I really really really despise the company as a whole I hate their trucks I hate there outfit I hate the fake smiles I love when they slip on ice I cannot stand UPS that’s why I’m...

I hate UPS I really really really despise the company as a whole I hate their trucks I hate there outfit I hate the fake smiles I love when they slip on ice I cannot stand UPS that’s why I’m sitting typing this because they simply are good at one thing and that’s being trash

 – About 1 Week ago.

Lost 2 packages. Important, medical packages. I have no words ...

Lost 2 packages. Important, medical packages. I have no words

 – About 1 Week ago.

Literally every time I order something and it is sent UPS in the last year, the shipment ends up lost and a claim has to get filed. Sometimes they are found days or weeks later. Sometimes they are...

Literally every time I order something and it is sent UPS in the last year, the shipment ends up lost and a claim has to get filed. Sometimes they are found days or weeks later. Sometimes they are not. This is not an exaggeration, every single one since last July. Its a running joke at this point. I cringe and even debate ordering if the only shipper option is UPS anymore.

 – About 1 Week ago.

Maybe UPS should stop being treasonous losers, and wasting time going through other people's property looking for ammo, and instead focus on delivering packages...you know, their job!...

Maybe UPS should stop being treasonous losers, and wasting time going through other people's property looking for ammo, and instead focus on delivering packages...you know, their job!

 – About 1 Week ago.

Wtf? Does UPS just randomly decide to stop working? I've never seen such awful service from a delivery company, over and over and over again. No attempt to fix the issues, no information passed on...

Wtf? Does UPS just randomly decide to stop working? I've never seen such awful service from a delivery company, over and over and over again. No attempt to fix the issues, no information passed on to customers. Just stopped dead packages with no delay scans or delivery dates. Its terrible service for paying customers. I hope no one uses them anymore, bc they are showing us that they don't care about us, our needs, our money, or our property.

 – About 2 weeks ago.

My delivery was supposed to be here last Thursday...then Friday...then Saturday...now it's been in my state since Saturday, but has not moved to the actual depot. No delivery date. No more...

My delivery was supposed to be here last Thursday...then Friday...then Saturday...now it's been in my state since Saturday, but has not moved to the actual depot. No delivery date. No more movement. I'm going to wait at least through today, bc UPS cant move a box 20 minutes, in 3 days. I'm embarrassed for them for this pitiful service. No respectable company puts their customers through this.

 – About 2 weeks ago.

Idk why the have a tracking service when it is NEVER accurate. I’d rather them just say “It’ll be there eventually” than lie to me everytime I order a package. I need to find a way to never...

Idk why the have a tracking service when it is NEVER accurate. I’d rather them just say “It’ll be there eventually” than lie to me everytime I order a package. I need to find a way to never let them handle my orders again

 – About 2 weeks ago.

UPS "Tracking" is BS. Take screen shots of supposed tracking updates and help me catch then in more lies!...

UPS "Tracking" is BS. Take screen shots of supposed tracking updates and help me catch then in more lies!

 – About 2 weeks ago.

Was expecting receipt of a shipment today. It appears that when drivers are behind, they tag a delivery exception so they are not "behind" in their quota. Today, it was "Package held by...

Was expecting receipt of a shipment today. It appears that when drivers are behind, they tag a delivery exception so they are not "behind" in their quota. Today, it was "Package held by carrier as Suite or Apartment number is incorrect or missing." Problem is--this is a HOUSE and good luck talking to a human. UPS SUCKS

 – About 2 weeks ago.

3rd Saturday in a row that an important, medical package is MIA. Still has today as d date, but hasn't moved in 3 days. It's like UPS just stopped working 75% of the time now. I've never...

3rd Saturday in a row that an important, medical package is MIA. Still has today as d date, but hasn't moved in 3 days. It's like UPS just stopped working 75% of the time now. I've never ever seen a shipping company allow packages to sit for days on end like UPS is. I'm not buying it's a labor shortage or fuel, bc if so FedEx, PO, and Amazon would be struggling too and they aren't, just UPS. It's also too bad they don't explain it to customers, they instead have just cut back on working. I'm betting it's for more profit. For that, I wouldn't miss UPS if they went out of business

 – About 2 weeks ago.

They said they'll deliver between 3:30 to 7 for a signature-required instead they came at 12:20 and here I am with a package at nowhere pick up location. UPS sucks????...

They said they'll deliver between 3:30 to 7 for a signature-required instead they came at 12:20 and here I am with a package at nowhere pick up location. UPS sucks????

 – About 2 weeks ago.

They say it was delivered here and signed to some fictitious name and left on the dock. I can't figure out the claim website. No one answers their phone. Sucks...

They say it was delivered here and signed to some fictitious name and left on the dock. I can't figure out the claim website. No one answers their phone. Sucks

 – About 2 weeks ago.

I’m in MA. The driver didnt even ring my doorbell and then proceeded to ship to sender in Texas. ffs...

I’m in MA. The driver didnt even ring my doorbell and then proceeded to ship to sender in Texas. ffs

 – About 2 weeks ago.

What a garbage service. My packages have been 100% late for the past 2 months, only with UPS, every other carrier is doing fine. They have my package at the local depot yesterday, 3 days late mind...

What a garbage service. My packages have been 100% late for the past 2 months, only with UPS, every other carrier is doing fine. They have my package at the local depot yesterday, 3 days late mind you, and somehow, they STILL managed to screw it up and now it appears to be lost. I have a second package, also 3 days late at the local depot today, and if I had to guess, I still won't get either. They just do not care. The employees are horrible and no one knows what they are talking about. They will brazenly lie to your face and pretend that reality is not occurring, and that's how you know there is no working with these people. They lie en masse, they are trained to lie. It's so aggravating to pay a company to screw up your days, and hold your valuable property hostage for no apparent reason other than they can. The attitudes at UPS are so obnoxious and inconsiderate. They act like they are doing you a favor by doing their job, no you bitches, I'm doing YOU a favor by paying your company so your lazy ass can have a job. I've seen enough f%@kery at UPS, and I will not order through anyone using the Untrustworthy Package Service. Assholes

 – About 2 weeks ago.

They delivered to my package to my neighbor on the next street over. I called before I knew and couldn't speak with them. It was not an option. My neighbor showed up minutes later with my...

They delivered to my package to my neighbor on the next street over. I called before I knew and couldn't speak with them. It was not an option. My neighbor showed up minutes later with my packages. Morons. For a current delivery the package is in my town and it won't be here for 2 days. They are complete trash.

 – About 2 weeks ago.

Canicomment about their HT department?...

Canicomment about their HT department?

 – About 2 weeks ago.

when i find out a company i want to purchase from ships using ups , i’m just going to find alternative products from now on. i will never have my time wasted by this “delivery service” ever...

when i find out a company i want to purchase from ships using ups , i’m just going to find alternative products from now on. i will never have my time wasted by this “delivery service” ever again

 – About 2 weeks ago.

I talked to customer service and threatened to file a claim after my package hadn’t moved for 4 days. Within 2 hours it had departed the facility and is out for delivery now. Don’t recommend...

I talked to customer service and threatened to file a claim after my package hadn’t moved for 4 days. Within 2 hours it had departed the facility and is out for delivery now. Don’t recommend emailing but call or live chat someone.

 – About 2 weeks ago.

Why is customer service so rude and unbelievably stupid, it's actually mindblowing how I landed on 4 different people all of them sound like they have no brain and even though I was perfectly...

Why is customer service so rude and unbelievably stupid, it's actually mindblowing how I landed on 4 different people all of them sound like they have no brain and even though I was perfectly polite still talked to me like a bunch of assholes. What a shitty delivery service managed by absolute f%@king c*nts

 – About 2 weeks ago.

How is this possible UPS? A package just stopped dead in its tracks 2 states away, since last Thursday. How can you leave trailers sitting for 6 days and call yourself a delivery company? That's...

How is this possible UPS? A package just stopped dead in its tracks 2 states away, since last Thursday. How can you leave trailers sitting for 6 days and call yourself a delivery company? That's almost a full week of sitting there, and I needed it for today. Such BS. I do not pay to have you decide not to move my shit. God help anyone ordering anything perishable through UPS, it will be destroyed.

 – About 2 weeks ago.

One shipment containing two packages from the same domestic source. Scheduled delivery, 'Wednesday'. Wednesday afternoon, one of the two packages is delivered, the second has an...

One shipment containing two packages from the same domestic source. Scheduled delivery, 'Wednesday'. Wednesday afternoon, one of the two packages is delivered, the second has an 'exception'. Thursday, package 2 is 'Out for Delivery'. Thursday night at 9:30 PM, UPS customer service assures me the package is still out for delivery (via online chat). Friday morning, no second package. UPS tracking says (again) 'Out for Delivery'. Customer service (again) assures me that the package is indeed out for delivery and that the original 'exception' on Wednesday was because the UPS truck had been in an accident. Strange that it was able to deliver the first package though....Saturday the tracking status is 'Out for Delivery' but the estimated delivery date is listed as 'Monday'...I'm not sure what that indicates (incredibly slow driving)? Monday morning the tracking status is updated to 'Delivery Attempted'. I work from home. 1) I never saw a UPS truck in my driveway 2) How do you 'attempt' and fail to deliver a package to a single-family home that doesn't require a signature? 3) The delivery attempt was listed as taking place in a town adjacent to the one in which I live.

My concern here (and I've already shared this with the vendor who sent the package) is that if UPS is this capable of lying about the delivery status of a parcel, do I need to be concerned about them lying about a successful delivery? If the vendor can't file a claim, what's their recourse? What's mine?

If this sort of customer service is deemed acceptable to UPS CEO Carol Tome, she easily qualifies as the most incompetent CEO in the Fortune 500.

 – About 2 weeks ago.

How is it possible to be this bad at your stated job? EVERY single package is delayed with UPS but not other carriers. Not one on time delivery from UPS in months. My package say from Friday afternoon...

How is it possible to be this bad at your stated job? EVERY single package is delayed with UPS but not other carriers. Not one on time delivery from UPS in months. My package say from Friday afternoon to today, was supposed to be here tomorrow, and now just popped a delay. Its pathetic. So disappointing when you try to trust a company and all they do is lie and screw up.

 – About 2 weeks ago.

I guess I’ll be filing a claim here soon. Since my package has now not moved for almost 4 days. Weirdly enough USPS and Amazon delivered to me just fine!...

I guess I’ll be filing a claim here soon. Since my package has now not moved for almost 4 days. Weirdly enough USPS and Amazon delivered to me just fine!

 – About 3 weeks ago.

For the second weekend a row I waited all day long for a package that was already 3 days late, that said "out for delivery by 7pm", only to see at 7:30 PM that it's back at the center....

For the second weekend a row I waited all day long for a package that was already 3 days late, that said "out for delivery by 7pm", only to see at 7:30 PM that it's back at the center. Customer service promised a callback that never happened. Last time it just got left on the conveyor belt, same thing this time. If UPS wasn't good at being the worst, they wouldn't be good at anything. Congratulations UPS, you've taken the most pathetic, unreliable carrier away from USPS, the treasonous, commie network! Quite the accomplishment!

 – About 3 weeks ago.

Their Drivers constantly lie on tracking comments "no one was available for the delivery". Anything is better a slow boat from China would be an improvement....

Their Drivers constantly lie on tracking comments "no one was available for the delivery". Anything is better a slow boat from China would be an improvement.

 – About 3 weeks ago.

My package is 3 hours away and it hasn’t moved in 72 hours. BEYOND annoyed....

My package is 3 hours away and it hasn’t moved in 72 hours. BEYOND annoyed.

 – About 3 weeks ago.

If any of you are expecting your package, expect to be filing a claim in the near future. I ordered a package august 30th that was lost, then found, then lost again, the last update was July 25th...

If any of you are expecting your package, expect to be filing a claim in the near future. I ordered a package august 30th that was lost, then found, then lost again, the last update was July 25th saying it has yet to clear customs. The sender ended up filing a claim because they lost it in the end. Don’t ever use UPS, you would have a better chance delivering you package by bird.

 – About 3 weeks ago.

So now instead of telling you there's ANOTHER delay, UPS has decided to just not scan anything. I have 2 packages coming, both should take 2 days, but they aren't departing the origin scan...

So now instead of telling you there's ANOTHER delay, UPS has decided to just not scan anything. I have 2 packages coming, both should take 2 days, but they aren't departing the origin scan location. So either they are moving(highly doubt), or they are delayed without a delay scan. The biggest problem I have with UPS is there's no consistency or accountability. People can just not do their job and no one cares. Its pretty evident that UPS is struggling, so you'd think they'd make some changes, but no, they just keep getting worse and worse.

 – About 3 weeks ago.

Said it would be here today and was out for delivery while the tracking says it wasn't even in my state yet? Hello?...

Said it would be here today and was out for delivery while the tracking says it wasn't even in my state yet? Hello?

 – About 3 weeks ago.

Ups needs to fall down a flight of stairs and break their back....

Ups needs to fall down a flight of stairs and break their back.

 – About 3 weeks ago.

No delivery date after delay. Even though my package has moved from one state to the other ...

No delivery date after delay. Even though my package has moved from one state to the other

 – About 3 weeks ago.

MAGIC TRICK: UPS, PLEASE DISAPPEAR - LIKE YOUR PACKAGES!
Worse courier service in the history of mankind. Customer service is about the same. Drivers have zero interest in doing their jobs....

MAGIC TRICK: UPS, PLEASE DISAPPEAR - LIKE YOUR PACKAGES!
Worse courier service in the history of mankind. Customer service is about the same. Drivers have zero interest in doing their jobs. Packages have been lost yet logged in tracking as delivered. Where are these packages that drivers insist were delivered but customers never receive? Are the drivers stealing them? Customer support is full of lip service with no one resolving these and similar issues. When problems are escalated to local managers, they are combative and arrogant (quick to tell you that they're in management), then continue the UPS pattern of chaos. Corporate Customer Relations is equally as useless with lots of broken promises then email non-responsiveness. Silence. They would be equally effective if they all quit. Also, it is difficult to file a claim to get reimbursed for these "lost" packages that continuously vanish into clear air. UPS, please go away. Trust me, we wouldn't notice, U Piece of Shit (UPS)

 – About 3 weeks ago.

I see lots of people commenting on no delivery date updates. Something's going on at UPS bc I'm seeing the same thing with every package. They get delayed then there's no update on date....

I see lots of people commenting on no delivery date updates. Something's going on at UPS bc I'm seeing the same thing with every package. They get delayed then there's no update on date. And every package is delayed, its really odd bc post office and FedEx are doing great, but UPS has really faltered. Last Saturday I waited all day for a package that never left the center even though it was "out for delivery". Today I'm expecting another one and have a feeling it'll be repeat of last weekend. Its really anxiety provoking to deal with UPS bc there's no consistency or accountability.

 – About 3 weeks ago.

Are any packages NOT getting delayed by UPS? Bc every single one of mine sure is. And do they not give delivery dates anymore or what? Bc nothing is updating. None of my orders coming through USPS or...

Are any packages NOT getting delayed by UPS? Bc every single one of mine sure is. And do they not give delivery dates anymore or what? Bc nothing is updating. None of my orders coming through USPS or FedEx are delayed, actually they are early. Ups went from being the most reliable, to the least reliable carrier in a very short time.

 – About 3 weeks ago.

A package was marked "Out for Delivery" Monday. I never got it. UPS swears they put it in my mailbox. I would say 'slightly possible" that it was stolen from my box between the 2:15...

A package was marked "Out for Delivery" Monday. I never got it. UPS swears they put it in my mailbox. I would say 'slightly possible" that it was stolen from my box between the 2:15 "delivery" time & when I checked the box at 4:00. I got a refund & re-ordered the item from Amazon. The replacement has been marked "Out for Delivery" all day today & it's 9:45 pm. No further updates available. REALLY frustrating!!

 – About 3 weeks ago.

My package is no longer delayed a state away but there’s still no delivery date? ...

My package is no longer delayed a state away but there’s still no delivery date?

 – About 3 weeks ago.

The driver couldn't find my street and said it doesn't exist, my house is 120 years old... ...

The driver couldn't find my street and said it doesn't exist, my house is 120 years old...

 – About 3 weeks ago.

Our driver can not read the difference in 2425 & 2525. He is constantly delivering to the wrong address number. ...

Our driver can not read the difference in 2425 & 2525. He is constantly delivering to the wrong address number.

 – About 3 weeks ago.

Attempted delivery today while my entire family was home. Never knocked on the door, now my package got rescheduled. Thanks, you worthless sacks of shit. What a trash company....

Attempted delivery today while my entire family was home. Never knocked on the door, now my package got rescheduled. Thanks, you worthless sacks of shit. What a trash company.

 – About 3 weeks ago.

They change the delivery date by 3 days 4 hours before the supposed day of delivery, regularly, they apparently don't know how to plan their work days....

They change the delivery date by 3 days 4 hours before the supposed day of delivery, regularly, they apparently don't know how to plan their work days.

 – About 3 weeks ago.

I don’t understand how my package was delayed yesterday afternoon and this morning they STILL don’t have a new delivery date. ...

I don’t understand how my package was delayed yesterday afternoon and this morning they STILL don’t have a new delivery date.

 – About 3 weeks ago.

I got 2 separate delay messages on the same package in 1 day, and had delivery date changed twice that same day. It's like, "what???". No new scans besides that so we have no idea where it...

I got 2 separate delay messages on the same package in 1 day, and had delivery date changed twice that same day. It's like, "what???". No new scans besides that so we have no idea where it I'd, only that it's getting delayed from its delays lol. Ups definitely sucks

 – About 3 weeks ago.

UPS has really went down hill. Support is lacking. They cant even provide updated tracking info of where the package is. I used to work for them. Every package got scanned in and out of trucks. ...

UPS has really went down hill. Support is lacking. They cant even provide updated tracking info of where the package is. I used to work for them. Every package got scanned in and out of trucks. They can't say they dont have updated info. We need a new shipping company. One that cares about the people.

 – About 3 weeks ago.

Is anyone else experiencing non stop ups problems? I can't get my packages, they are constantly delayed or just go missing. What happened to UPS? It's so horrible and frustrating ...

Is anyone else experiencing non stop ups problems? I can't get my packages, they are constantly delayed or just go missing. What happened to UPS? It's so horrible and frustrating

 – About 3 weeks ago.

Ups has bitten the dust. They are terrible at delivering packages. I've got 2 coming, both delayed over and over and over. No other delivery companies have this hard of a time getting stuff to me,...

Ups has bitten the dust. They are terrible at delivering packages. I've got 2 coming, both delayed over and over and over. No other delivery companies have this hard of a time getting stuff to me, just UPS. Then even when it looks like I'll get my stuff that day, they just won't show up, and it'll be delayed again. I've lost all the trust I once had in UPS. I don't understand how such a huge company could get this bad, this quickly. 6 months ago I'd have been shocked at any UPS delay, and now I'm shocked when I actually receive my package from them. Its been a dramatic change from great service to way below the post offices standards. I don't think they are even worth using anymore

 – About 3 weeks ago.

How on earth is delivery delayed AGAIN when it arrived 45 minutes away, in my state, at 6 pm last night UPS? How are you that inept that you cant move packages 45 minutes to the destination facility,...

How on earth is delivery delayed AGAIN when it arrived 45 minutes away, in my state, at 6 pm last night UPS? How are you that inept that you cant move packages 45 minutes to the destination facility, when it's at least 15 hours until you start delivering the next day? Really? You need a whole new day to finish moving it 25 miles? That's pathetic. Mind you, its already 3 days late, but hey, if it's easier for you UPS, I guess we'll make it 4 or 5-said no real paying customer ever! It's actually insulting how little UPS values their customers time, money and property. I will be boycotting UPS from here out, even though they were my go to for years, they are just too terrible now. Idk what happened, but they are no longer a reliable shipping company.

 – About 3 weeks ago.

How many delays on one package is UPS ok with? Bc I have had 5, yes 5, separate delays on 1 package, coming from 2 states away. This should be a 2 day delivery. Instead, it's been 8 days now, and...

How many delays on one package is UPS ok with? Bc I have had 5, yes 5, separate delays on 1 package, coming from 2 states away. This should be a 2 day delivery. Instead, it's been 8 days now, and it literally stops for at least 24 hours per "delay", which is apparently at every single stop along the way. It's hard to even believe that UPS is this incompetent. With their huge network, this should not be happening and it's not like it's a one off, its basically every package with UPS, they dont do "on time" or customer service anymore. Actually, I don't remember the last time I had an on time package or smooth delivery from UPS. A delivery company that doesn't deliver, what a concept.

 – About 3 weeks ago.

Yes UPS SUCKS, two days now been waiting on a package they have had since July 23RD at 2am (actually before 2am but I just rounded up). It’s been out for delivery all day yesterday and all day...

Yes UPS SUCKS, two days now been waiting on a package they have had since July 23RD at 2am (actually before 2am but I just rounded up). It’s been out for delivery all day yesterday and all day today. I even called UPS at 5:45 this afternoon and customer service is supposed to reach out to me, but I have not heard a word. I HATE UPS
BTW it says it is still going to be delivered today it is now 9:30 pm ????
What a bunch of BULL CRAP ????

 – About 3 weeks ago.

They have about a 65% hit rate on deliveries to my house. We live in a simple neighborhood with clearly marked addresses. You had ONE JOB...

They have about a 65% hit rate on deliveries to my house. We live in a simple neighborhood with clearly marked addresses. You had ONE JOB

 – About 3 weeks ago.

Just when I think they cant be worse, they are! Ups excels at disrupting your day, delays, horrible customer service, drivers who dgaf, losing your stuff, not scanning, lying, mis routing, and...

Just when I think they cant be worse, they are! Ups excels at disrupting your day, delays, horrible customer service, drivers who dgaf, losing your stuff, not scanning, lying, mis routing, and generally doing as little work as possible while holding your package hostage for whatever ridiculous, corporate created, delusional reason they can find. They suck. The motto shouldn't be "what can brown do for you?", it should really be "how brown can we make your experience today?" or "how little can brown do for you while we raise the rates?", but that would be way too honest for UPS. They specialize in lying, subverting, diverting and denying. Like others on here, I have a business account and UPS Iis destroying what I have worked really hard for. Why should I refund a buyer, YOU lost the packages UPS. This past month I shipped 93 packages using UPS, and of those, only 7 were on time. 7 of 93. 2 are still in the abyss. This is a service I pay for. Its obscene and incredibly obvious that UPS cannot hack it anymore. Every other delivery company manages to stay somewhat on time, but UPS has done a nose dive and is going down fast. I dont even want to open my emails or check my account anymore bc it's just too aggravating. Constant delays and preventable errors. Even if they somehow manage to get your package to the final destination, theres a solid chance you still wont get it. They chronically misload trucks, bc apparently thats too complicated a task for a delivery company. You cannot rely on UPS, period. It's like handing an antique crystal glass to a toddler, all you can do is watch in horror and pray that somehow you eventually get it. UPS should be dirt cheap, the price should reflect the service and I am officially switching to FedEx. I've had enough UPS drama and money loss.

 – About 3 weeks ago.

Even though they have absolutely been told a hundred times after they left my $300 order beside the road that came up missing, some of the delivery drivers INSIST on tossing my packages out by my...

Even though they have absolutely been told a hundred times after they left my $300 order beside the road that came up missing, some of the delivery drivers INSIST on tossing my packages out by my mailbox. We have a hidden drive and my door is at minimum 1/8 mile away from my mailbox. Can't even see the mailbox when standing in my front yard.

 – About 3 weeks ago.

had to use them cause of amazon return policy. returning 25$ item : Upse charges $18 for a small box and $80 to "package for you." Eff them...

had to use them cause of amazon return policy. returning 25$ item : Upse charges $18 for a small box and $80 to "package for you." Eff them

 – About 3 weeks ago.

What is up with UPS and 3 delivery attempts. Come on try once then let us pick up our parcel instead of waiting a week with your crazy multiple attempts, that is not helpful, annoying enough to make...

What is up with UPS and 3 delivery attempts. Come on try once then let us pick up our parcel instead of waiting a week with your crazy multiple attempts, that is not helpful, annoying enough to make me hate UPS

 – About 3 weeks ago.

I have been "blocked" by UPS from sending anything through there system. It matters not what names, addresses, credit cards, phone numbers, emails I use, they always report back:

I have been "blocked" by UPS from sending anything through there system. It matters not what names, addresses, credit cards, phone numbers, emails I use, they always report back:

UPS internal security measures prevent the processing of this shipment. If you believe you have received this message in error, contact UPS at 1-888-851-4901 (UPS: 81291)

Even not logged in! I had them delete my account 2 weeks ago, and they still block me. If there system doesn't allow you to ship without an account...THEN WHY DO THEY LET YOU GO THROUGH THE ENTIRE PROCESS BEFORE REJECTING THE SHIPMENT!!!!!

Oh, and don't bother calling the number...it immediately goes to a prompt that asks you to email them with your issue. I have a feeling there software is completely screwed up and they are just running interference.

UPS is by far the worst shipping service ever invented! FedEx usually has better prices anyway. I don't know why I keep trying, perhaps I love a good fight, but these guys are ridiculous.

 – About 3 weeks ago.

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 – About 4 weeks ago.

It never ever ends with ups screw ups. So my package that was supposed to be here last Thursday, then Friday, then went "out for delivery" on Saturday, then didn't get delivered Saturday,...

It never ever ends with ups screw ups. So my package that was supposed to be here last Thursday, then Friday, then went "out for delivery" on Saturday, then didn't get delivered Saturday, is now back to "on the way" no delivery date. It's a 2 lb box. It's been sitting at the local center for 4 days. There had been no problem brought to my attention that would prohibit delivery. This is medical. UPS knows its medical, and does not care. I'm documenting the heck out of ups experiences now, bc I believe there will come a time when they are criminally liable for their incompetence. They do not have the right to hold our property, that we paid for and need, indefinitely and without explanation for unreasonable delays, especially when you document in writing that it's a medical necessity. It's a crime to be this lazy and reckless with people's lives.

 – About 4 weeks ago.

Expecting a package from Texas to Rhode Island. It is now 4 days after their estimated delivery date and from the current status it looks like it hasn't even left Texas yet! They don't have an...

Expecting a package from Texas to Rhode Island. It is now 4 days after their estimated delivery date and from the current status it looks like it hasn't even left Texas yet! They don't have an estimated delivery date at all now so it seems it got lost, destroyed or it's in an alternate universe. Gotta laugh or you'll cry! Going to insist on Postal Service or FedEx in the future for both shipping and receiving.

 – About 4 weeks ago.

I have a package being shipped to me that requires a signature. They want to charge me $5.99 to hold it at their location. WTF? Why do I have to pay to save them money by not delivering my package. In...

I have a package being shipped to me that requires a signature. They want to charge me $5.99 to hold it at their location. WTF? Why do I have to pay to save them money by not delivering my package. In addition, their website absolutely sucks. Half the functions don’t even work. To top it all off, I keep getting emails from them, they have twice tried to deliver it, and about half list my address as the ship to address and the other ones list a UPS store as the delivery address.

 – About 4 weeks ago.

I can't even believe ups. I was so excited bc my package FINALLY arrived and was out for delivery yesterday. It never came. 8pm rolls around and I check, it's back at center! So I waited all...

I can't even believe ups. I was so excited bc my package FINALLY arrived and was out for delivery yesterday. It never came. 8pm rolls around and I check, it's back at center! So I waited all day for an important package that was 5 days late to start with. No update, no scan, no apology, in fact when I called I RECEIVED AN ATTITUDE! So in USPS's delusional world, it's the customers fault for having the audacity to expect a delivery company to deliver! And we are the problem if we ask why they fail to do their job. That's ups and shoulders out to the one below me re the acronym lol. Ups does indeed suck, really really badly.

 – About 4 weeks ago.

Ups picked up my new phone in Tx on Thursday. It has not moved, not once, in 4 days. My daughter ordered a phone Friday. FedEx picked it up in Texas as well. Its already in my state, Ct, and will be...

Ups picked up my new phone in Tx on Thursday. It has not moved, not once, in 4 days. My daughter ordered a phone Friday. FedEx picked it up in Texas as well. Its already in my state, Ct, and will be delivered 1 day early. My phone with UPS doesn't even have a delivery day. Ups needs to update their acronym to mean "Underperforming Pathetically Slow" parcel service, bc that's exactly what it is. The ups union allows for horrible to mediocre performance to be acceptable, and these guys cant get fired. They take the weekend off totally, meaning they dont even haul on weekends, which explains why they suck so much compared to literally every other delivery company. The employees want it to be 1940, where everything was slow, and expectations were low, but it's not that way anymore and UPS cant compete bc they cant evolve bc of the union. Its really an awful company from actual freight moving to customer service. Theres literally nothing they do anymore that competes with the other delivery services. Even if they get it to point of delivery, theres at least a 25% chance it's on the wrong truck, got left behind, or the driver will dream up some bs excuse to not deliver it. Then they'll try to charge you to go get it yourself. So keep lying about your actual productivity UPS, you are becoming what USPS used to be. At least USPS improved. Ups just keeps getting worse and worse.

 – About 4 weeks ago.

Ups has really bitten it. They used to be great, now anytime I see ups as shipper, I get anxiety. Nothing comes on time, ever anymore. My business is suffering bc my customers are pissed they...

Ups has really bitten it. They used to be great, now anytime I see ups as shipper, I get anxiety. Nothing comes on time, ever anymore. My business is suffering bc my customers are pissed they aren't receiving their goods. I waited all day for a very very important package yesterday, that was already 2 days late. My estimate was 12-2 pm. 2 passed. Then it changes to "by 7". 7 past so I check map, it's back at DEPOT! No scan, no message, no update. Judt decided to make it at least 5 days late now. Something has gone drastically wrong at UPS, this is not a 1 off. Last month I had 63 deliveries between outgoing/incoming. Of those 63, 6 were delivered on time. So what's your real percentage of on time deliveries ups? Bc it is not 99.8% like you lie about. You are messing with people's lives. I hope ups goes under, they are just too incompetent.

 – About 4 weeks ago.

I speak of "ups-sucks" in my below. EVen more, as I had been endorsing this website to others, for the moral reason; which only result/ed in which that person will not be finding this...

I speak of "ups-sucks" in my below. EVen more, as I had been endorsing this website to others, for the moral reason; which only result/ed in which that person will not be finding this website.

 – About 4 weeks ago.

I came on Google to search this Webstie recently. Website ADDRESS not found.
So I gave time, and tried at a later period; still not found. I took it that this was a permanent removal; even...

I came on Google to search this Webstie recently. Website ADDRESS not found.
So I gave time, and tried at a later period; still not found. I took it that this was a permanent removal; even more consisdering the high change of modern society/generations/etc,,

 – About 4 weeks ago.

And here I used to think OnTrac was bad. UPS has become much, much WORSE....

And here I used to think OnTrac was bad. UPS has become much, much WORSE.

 – About 4 weeks ago.

They did it again! I waited for hours for the scheduled delivery, and they drove right by without stopping. Delivery status is now "Delivery attempted - recipient not available", or something...

They did it again! I waited for hours for the scheduled delivery, and they drove right by without stopping. Delivery status is now "Delivery attempted - recipient not available", or something like that. UPS does this all the time! God how I hate those bastards.

 – About 4 weeks ago.

Life-saving tips: do NOT use ups if your pkg is important or urgent. ...

Life-saving tips: do NOT use ups if your pkg is important or urgent.

 – About 4 weeks ago.

This place sucks. Unreal service. Package shows picked up four days ago and delayed delivery for today! FedEx is the better choice! ...

This place sucks. Unreal service. Package shows picked up four days ago and delayed delivery for today! FedEx is the better choice!

 – About 4 weeks ago.

Holy f%@k, it says delivered. I go to the pick up point, and it’s not there. Piece of shit service looses a package that was meant to be picked up at their f%@king store....

Holy f%@k, it says delivered. I go to the pick up point, and it’s not there. Piece of shit service looses a package that was meant to be picked up at their f%@king store.

 – About 4 weeks ago.

I like how UPS can arbitrarily change delivery times to match their horrible performance. Yet, they just raised their rates. Special place in hell for these people....

I like how UPS can arbitrarily change delivery times to match their horrible performance. Yet, they just raised their rates. Special place in hell for these people.

 – About 4 weeks ago.

And its delayed!! Again! Holy crow UPS sucks! How can it be so difficult to deliver packages? How can a multi billion dollar company be this terrible at their stated purpose? It's bad bad. Like...

And its delayed!! Again! Holy crow UPS sucks! How can it be so difficult to deliver packages? How can a multi billion dollar company be this terrible at their stated purpose? It's bad bad. Like you make USPS look like the all star team, and they lick windows! Ups is officially losing my business, I'm closing my account and it is a big one. I cant have customers complaining to me daily about late deliveries, or packages that never update, or get stuck somewhere for days! And don't even get me started on them basically shutting down on weekends, which is ridiculous. The union makes it possible for them to be this lazy. FedEx here I come. UPS you really really do suck.

 – About 4 weeks ago.

shit is stressing me out. i have a very expensive delivery coming and im worried it might be rts'd. i had to hold it for pickup because i was on vacation and now i cant get a definitive answer to...

shit is stressing me out. i have a very expensive delivery coming and im worried it might be rts'd. i had to hold it for pickup because i was on vacation and now i cant get a definitive answer to whats happening. its been stuck on "On the way!" for 3 days now, and saying i have 5 business days to pick it up. but where? it doesn't say, it doesn't tell me when it will be delivered to a ups store or whatever. shit is stressing me out so f%@king much because i really don't wanna wait longer or order it again. jesus

 – About 4 weeks ago.

Tell me my address is wrong when it is not. Go to change from delivery to pickup at a store and they want me to pay six dollars. FedEx did this to me as well. How in the hell is my apartment so hard...

Tell me my address is wrong when it is not. Go to change from delivery to pickup at a store and they want me to pay six dollars. FedEx did this to me as well. How in the hell is my apartment so hard to find?

 – About 4 weeks ago.

I hope UPS sees this site, they need to know. USPS, the traitors, are even besting UPS, and its business a mile! Every single delivery is delayed, or just ridiculously late with no mention of...

I hope UPS sees this site, they need to know. USPS, the traitors, are even besting UPS, and its business a mile! Every single delivery is delayed, or just ridiculously late with no mention of delay-thats so fun! Waiting around all day long as the customer service liars assure you that it's coming today, only to discover it's not even in your state yet, the tracking is just that terrible and cs liars are just that incompetent. Its unbelievable, but hey, at least they didn't help steal an election like USPS criminals, so I guess I'll just wait, but it sucks UPS. UPS sucks

 – About 1 Month ago.

Because they changed the pick-up location without notifying me. And they changed it to 2 postcodes away from the location that I always choose because my preferred location is just 100m away from...

Because they changed the pick-up location without notifying me. And they changed it to 2 postcodes away from the location that I always choose because my preferred location is just 100m away from where I live. Now I don't get the option to change the delivery location and I don't own a car so I have to walk 25 minutes at 37 degrees Celcius tomorrow to pick up my package. Well in the past they have delivered the package 4 postcodes away so there is some improvement I guess

 – About 1 Month ago.

I am so disgusted with UPS. You wait all day for a f%@king package just for them to later on say that Package will be delivered tomorrow. I have plans and a life I can’t be sitting waiting all day...

I am so disgusted with UPS. You wait all day for a f%@king package just for them to later on say that Package will be delivered tomorrow. I have plans and a life I can’t be sitting waiting all day for a f%@king package. Guess what 15 minutes after I leave my house the dumb bitch shows up. Now I have to wait two more f%@king days for UPS. Let me tell you NEVER AGAIN I’m my life will I deal with UPS. Disgusting company pure bullshit.

 – About 1 Month ago.

Endless delay even between major cities: Calgary Quebec 12 days... I ordered a book from Paris a few days ago: despite an estimate of ten days, it only took 4 with DHL......

Endless delay even between major cities: Calgary Quebec 12 days... I ordered a book from Paris a few days ago: despite an estimate of ten days, it only took 4 with DHL...

 – About 1 Month ago.

UPS is pathetic. They barely speak English and they understand nothing.

I can hold mail delivery at my address with FedEX and USPS, but go ahead and try with UPS. Their website is a train...

UPS is pathetic. They barely speak English and they understand nothing.

I can hold mail delivery at my address with FedEX and USPS, but go ahead and try with UPS. Their website is a train wreck and their customer service has no clue about even the most basic things.

I hate when the seller uses UPS.

 – About 1 Month ago.

I needed to return a solar generator with Lipo3 batteries to manufacture. I had the correct labels, in color stating there were batteries inside. The package was returned to sender because it did not...

I needed to return a solar generator with Lipo3 batteries to manufacture. I had the correct labels, in color stating there were batteries inside. The package was returned to sender because it did not have a new sticker that said "no passenger cargo transport". Now that it was accepted at a UPS store, but then rejected somewhere down the line is frustrating. Couldn't the UPS person that noticed the new sticker was missing put the sticker on the package? Is this a power trip of some loser liberal? They could have simply put a simple sticker on the box and called it a day. I had multiple issues with UPS, total nightmare. When someone says " I shipped it with UPS, I cringe" Maybe a little better than the loser USPS, but not by much. I guess UPS has become so big with government subsidies through Amazon, they don't care about us peons. Screw UPS and USPS, I try to never ever ship anything through them, not that they care.

 – About 1 Month ago.

So, I spent all day at home waiting for my expensive package to be delivered since tracking said "out for delivery" since 6am this morning. Needless to say, here it is at 9pm and no package. I...

So, I spent all day at home waiting for my expensive package to be delivered since tracking said "out for delivery" since 6am this morning. Needless to say, here it is at 9pm and no package. I got an email at 8:30pm saying delivered to front door....no package at my door. I immediately checked the neighbors front porches (their light were also on, but no package there either. I opened a Lost Package claim, but this is Friday night, so pretty sure they will not follow up on it until Monday. This is not the first time happening. UPS continues to screw up deliveries and when you do get them, it looks like they either kicked the box around for fun or dropped it off a building. WHY DOES AMERICA KEEP PUTTING UP WITH THEIR BULLSHIT??? MAYBE A CLASS ACTION LAWSUIT WILL GET THE CORPORATE SMURFS ATTENTION?

 – About 1 Month ago.

The reason people don't ask for a signature is so that the package gets left when they are not home. I ordered something and and I made sure I did not not get a signature because because I...

The reason people don't ask for a signature is so that the package gets left when they are not home. I ordered something and and I made sure I did not not get a signature because because I wasn't going to be home so I just felt like they should leave it there or in my mailbox but no they didn't they left the stupid a** f****** sticker sticker and said that they're going to take it to an access point which I went to the access point and they were not there

 – About 1 Month ago.

I’m disabled. I tell you that only because of this story…

For at least 3 years, these lazy-ass drivers don’t bring my packages to my door, as requested. Instead, they drop them...

I’m disabled. I tell you that only because of this story…

For at least 3 years, these lazy-ass drivers don’t bring my packages to my door, as requested. Instead, they drop them off at a UPS Store!!! So,
1. HOW AM I SUPPOSED TO DRIVE OVER TO THIS $&@#%^€ UPS Store?
2. IF I SOMEHOW GOT OVER THERE, HOW am I supposed to carry this package out to the car, put it into the car (with one usable hand), & “drive off???!!!
3. If I have to ask a friend to do it for me, when are these friends going to “drop me like a hot potato?!”

So I’ve called Amazon to complain; they totally don’t get it, or care about the disabled, so they just (guess what?) TELL YOU TO CALL UPS TO COMPLAIN!!! Right!

 – About 1 Month ago.

I hate UPS! Tracking says my pkg “has been delivered to my front door.” NOT!

There’s NO WAY to contact them - no one answers the phone, Chat line is “too busy to respond,”...

I hate UPS! Tracking says my pkg “has been delivered to my front door.” NOT!

There’s NO WAY to contact them - no one answers the phone, Chat line is “too busy to respond,” (really?!), you call Amz - they tell you to “call UPS” - (REALLY?!) & you just go round & round, with NO HELP AT ALL!!!

 – About 1 Month ago.

The most stupid employees I’ve ever seen in my entire life, they should work for USPS not UPS

it seems to me that Human Resources picks the stupid for a reason since only stupid...

The most stupid employees I’ve ever seen in my entire life, they should work for USPS not UPS

it seems to me that Human Resources picks the stupid for a reason since only stupid people work for them,

Owners have to get rid of HR employees and seriously start to replace all this rotten and useless workers

The biggest problem is that all this stupid workers will flea to other jobs and will contaminate other companies


 – About 1 Month ago.

Honestly too many incompetent people working in the same company can't be real. Stop apologizing or blaming on covid since that does not affect your performance, stupidity is what's not...

Honestly too many incompetent people working in the same company can't be real. Stop apologizing or blaming on covid since that does not affect your performance, stupidity is what's not letting you advance.

I don't know, I'm thinking and thinking and thinking and the only reasonable explanation I can find is that perhaps UPS managment puts some chemicals in the water or coffee that you guys drink thinking it will make you work harder but side effects are developing brain damage or some sort of condition on many of you

All I say here is true and verifiable, nothing more nothing less

June 29t, I contacted UPS Mexico via phone to advise me on how to ship International since it was my first time, I asked if any additional documents were needed besides the shipping label, I also asked if plastic wrap could be use instead of a box and the guy said yes to the plastic wrap and "NOTHING" else is needed other than creating a label. The guy said that all the information they need will be submitted once creating the label

Same day June 29th around 5pm UPS Mexico picked the package up going to the US.

Thursday 30th I received an email from UPS Monterrey Mexico requesting a commercial invoice for clearance, first issue with the information they originally provided about "NOTHING is needed from me other than creating a label" that same day after only 1 hour from their request for a commercial invoice they had it in their hands, I received an automated email first followed by someone from UPS Monterrey Mexico confirming as commercial invoice received, he also advise that the package was on the move, of curse I had to make many phone calls and go through many rude people in order to find the one guy willing to help.

(Quick advise: If you ever need to deal with Mexican companies including American companies operating in Mexico do not hurt customer service representative's feelings... I repeat, Do Not Hurt their feelings by sharing your frustration even in a respectful way or any other way because they will hang up on you or make your experience much more miserable than it already is, even if you try to report them nothing will happen or change.

July 1st they charged my credit card for almost $40 dollars extra on top of shipping cost and no one knows why or what the charge was for, again I had to waste hours on the phone trying to find out, UPS Customer Service in Mexico City blames UPS here in the States and here they blame UPS Mexico, what I know is that UPS Mexico is who made the charge and without my consent but as I said, UPS Call center in Mexico City has the worst customer support I've ever experience, I talked to 5 different people both, man and woman from that department and they all acted exactly the same rude way except for people in Monterrey Mexico where by the way my package was put on hold for a week, they were very communicative, I appreciate that.

Long story short, the delivery date has changed many times already but no package, their system shows package arrived in my City on July 9th and also shows today's date July 11th as the delivery date but then when I called them to verify why the package was not out for delivery someone told me that the package is lost, they said that tracking information shows that the package was scanned in my city but no physical package is available followed by America's favorite word when things go wrong "WE APOLOGIZE" on top of all the crap they have put me through they don't let me talk to someone with longer arms to find out what's going on, instead they want me to go online to file a claim.

UPDATE!!
Today July 12 it finaly showed out for delivery, around 8:00 pm they changed status as delivery attempted, this are a bunch of stupids and liers, I will never use this cerdos estupidos again

They don't really deserve to have this many customers when they treat customers like crap.

I should've use FedEx instead but they were more expensive. You get for what you pay for

 – About 1 Month ago.

Ups sucks bc they were 6 days late with my medication, then refused to deliver it before 6:30 pm, even though I called and got through to the local dispatch, and offered to meet the guy. I cant live...

Ups sucks bc they were 6 days late with my medication, then refused to deliver it before 6:30 pm, even though I called and got through to the local dispatch, and offered to meet the guy. I cant live without my medication, it's not right that after being 6 days late, delay, delay, delay, no info, no info, delay, weekend, no info, to FINALLY being available, you will not accommodate your customer, who's life has been on pause bc of your incompetence. I can't use ups anymore, they'll end up riffing me with their stupidity

 – About 1 Month ago.

I'm so glad this site exists. It's good to know I'm not alone with this issue. ...

I'm so glad this site exists. It's good to know I'm not alone with this issue.

 – About 1 Month ago.

Spent hour trying to cancel a p/u for return .heavy accent difficult to translate.ask for spvr,hold 15 min.got same guy put me on auto system which didn't understand? Three times ????Finally got a...

Spent hour trying to cancel a p/u for return .heavy accent difficult to translate.ask for spvr,hold 15 min.got same guy put me on auto system which didn't understand? Three times ????Finally got a lady that said they put yesterday NO THEY DINT took 7$ .I say stolen BAD BAD CS

 – About 1 Month ago.

Very long delays, frequent delays, not to say all the time, packages left in plain sight... I received 4 postponement notices with my last delivery. Really pathetic....

Very long delays, frequent delays, not to say all the time, packages left in plain sight... I received 4 postponement notices with my last delivery. Really pathetic.

 – About 1 Month ago.

Riddle me this UPS, how can every other delivery company move packages quickly, multiple location scans a day, even if it arrives in state that morning, they are trying to get it out for delivery. But...

Riddle me this UPS, how can every other delivery company move packages quickly, multiple location scans a day, even if it arrives in state that morning, they are trying to get it out for delivery. But not UPS! NOPE! UPS just leaves your stuff sitting for a full day, regardless of when its expected or needed. Ups needs to ask Amazon for help. They just cant hack it anymore and it's gotten ridiculous. A comment below was about their stated accuracy, but they are total liars. I counted, and of 14 packages last month , only 2 were "on time". Someone at UPS is cooking the numbers big time. I wish someone would make an app where customers can plug in their actual tracking and we can get the real percentage of on time deliveries. My guess is its really below 10% right now, at least ima. I honestly hope they go under, especially after the 2A bs. So sick of these huge corps making big promises, taking our $$$, then failing. I really don't think I can even use this company anymore, it's just too chaotic. UPS-you are a DELIVERY COMPANY! DELIVER!!!!

 – About 1 Month ago.

The Post office is even putting USPS to shame! Wow! So 2 packages from same city. Ups leaves Thursday, and stilllllll missing in action. USPS first class package leaves Saturday and is already at...

The Post office is even putting USPS to shame! Wow! So 2 packages from same city. Ups leaves Thursday, and stilllllll missing in action. USPS first class package leaves Saturday and is already at local office arriving today. Ups, idk wtf you did, but it sucks. I'll pay up to use someone else now, you are horrible. Useless delivery service.

 – About 1 Month ago.

Wtf UPS??? How can you be this terrible at delivery? And I dont want to ever hear that you are 99.8% on time again. That's a bold face lie. Guess what? Over the past month, I've had 30...

Wtf UPS??? How can you be this terrible at delivery? And I dont want to ever hear that you are 99.8% on time again. That's a bold face lie. Guess what? Over the past month, I've had 30 packages, and guess how many arrived on time? 1. 1 out of 30 is about 3%. That's your real percentage of on time deliveries, and it's not just me, it's my entire state. Maybe dont cut your employees pay by $10/hour during FJBs recession, ok? USPS and FedEx are wiping the floor with you and your pathetic business. I will not order from anyone anymore if they use you. This is life saving medication, not a football. You people are unbelievable. A scheduled delivery Thurs, turned into Fri, turned into Sat, now it is "pending ". How much you want to bet it wont even come tomorrow? Pathetic is all I can say. Not even a day or 2 late. More like 4-8 days late. Degenerate business that needs to go. Sorry not sorry. Stop screwing with people's lives bc you are greedy. Fools.

 – About 1 Month ago.

Not sure why I'm posting this rant, as I'm starting to sound like a broken record. Again, late delivery, with all (3) items delivered damaged in some way. Thank you so much UPS, as I pay such...

Not sure why I'm posting this rant, as I'm starting to sound like a broken record. Again, late delivery, with all (3) items delivered damaged in some way. Thank you so much UPS, as I pay such inflated shipping costs!

 – About 1 Month ago.

How can ups keep charging customers and taking packages at this point? I have 3 packages, every single one gets delayed at every single point along the way. One is 12 days out, one 9, and one 6. These...

How can ups keep charging customers and taking packages at this point? I have 3 packages, every single one gets delayed at every single point along the way. One is 12 days out, one 9, and one 6. These were 2 day treks. Ups, most people dont like paying $20 for ground, and having it take weeks to arrive. Get it together or stop taking more. USPS and fedex are doing fine, on time or early. It's just ups. FJB is to blame too, but its incumbent on the shipping companies to be transparent with their customers. Ups is not.

 – About 1 Month ago.

I paid brokerage fees for a package that was never delivered and I have been dealing with them since DECEMBER 2021 to get refunded. The MOST USELESS COMPANY ON THE PLANET. And I know I am not...

I paid brokerage fees for a package that was never delivered and I have been dealing with them since DECEMBER 2021 to get refunded. The MOST USELESS COMPANY ON THE PLANET. And I know I am not talking to people from this country or any country close to me when I call to get information. I HATE UPS .... NEVER USE UPS ..

 – About 1 Month ago.

They f%@king lost part of my order and damaged the stuff that made it. Have been trying to email them and it won't let me file a complaint....

They f%@king lost part of my order and damaged the stuff that made it. Have been trying to email them and it won't let me file a complaint.

 – About 2 months ago.

Seems UPS has gone "woke" with it's anti-2nd amendment shipping policy. Time for these "woke" clowns to go broke....

Seems UPS has gone "woke" with it's anti-2nd amendment shipping policy. Time for these "woke" clowns to go broke.

 – About 2 months ago.

You know, years ago, UPS was not all that bad, but over the years, I think they got complacent and lazy with relatively few competitors, and therefore didn't invest in upgrading their systems or,...

You know, years ago, UPS was not all that bad, but over the years, I think they got complacent and lazy with relatively few competitors, and therefore didn't invest in upgrading their systems or, if they did, invested it badly. Either that or, the top dogs got greedy and sucked out all the profits and just left the crusty husk of the exoskeleton to slowly break down and decompose into lifeless detritus. Either way, they pretty much suck now.

 – About 2 months ago.

My 1000-dollar package has been sitting at a facility 30 minutes from my house for 2 days now, 1 day past the delivery date, with no updates as to WTF is going on. It seems like this happens every...

My 1000-dollar package has been sitting at a facility 30 minutes from my house for 2 days now, 1 day past the delivery date, with no updates as to WTF is going on. It seems like this happens every time I have something shipped by them, and that is maybe only once every 2 months on average.

 – About 2 months ago.

I live in the Oregon Outback near a town of 2500 called Christmas Valley. There is a plumbing/Ag store that’s a UPS shipper. The hub for this area is in Klamath Falls, 86 miles (2 hours) from...

I live in the Oregon Outback near a town of 2500 called Christmas Valley. There is a plumbing/Ag store that’s a UPS shipper. The hub for this area is in Klamath Falls, 86 miles (2 hours) from here. That’s where our drivers come from. Even though there’s a hub in Bend, 1.5 hours in the opposite direction. But whatever.

Every single time I drop off a package at the UPS shipper, and usually in the morning long before drivers ever show up out here, my packages going out are delayed. Often by days. Usually a few days later I see “The package was given to UPS after the cutoff time and the delivery date may be impacted” in the status. Bullshit.

I have had three customers within FOUR HOURS of here in any direction each receive their packages delayed and then finally delivered up to TWO WEEKS after I dropped off. I had a USPS package arrive in upstate NY in half the time it takes UPS to deliver to Phoenix. Everything that arrives in KFalls seems to just STAY there for days and days before moving on. It’s ridiculous.

Packages from family in Portland and Medford arrive here in a day or two. But SENDING anything to them is similar. Delay and a week later. It’s like a freaking black hole here.

Customer service is terrible to practically nonexistent. I am no longer going to be shipping anything by UPS. USPS is more expensive especially for heavier stuff but at least customers don’t get pissed at me because “it took forever to get here” (despite me constantly keeping them updated with proof of the delays).

UPS quality has taken a huge dive over the past couple of years. Like any other huge corporation that just sucks profit and does nothing to invest in the quality of their service, I hope UPS dies off.

 – About 2 months ago.

Somebody with some money, please hire someone to launch a global marketing campaign focused on straight up bashing ups...

Somebody with some money, please hire someone to launch a global marketing campaign focused on straight up bashing ups

 – About 2 months ago.

The worst f%@king app I’ve ever used. So tedious, overly complicated. Had to make a new account every time I opened it. Embarrassing. ...

The worst f%@king app I’ve ever used. So tedious, overly complicated. Had to make a new account every time I opened it. Embarrassing.

 – About 2 months ago.

Here's a good one -- I go out of town on vaca, leave delivery instructions at my office to deliver to my next door neighbor who has a key so the deliveries can be stored properly. Meanwhile, I get...

Here's a good one -- I go out of town on vaca, leave delivery instructions at my office to deliver to my next door neighbor who has a key so the deliveries can be stored properly. Meanwhile, I get half a dozen emails with a delivery exception for attempting to deliver multiple days in a row, despite the damn instructions. The shipper even called me and said "UPS says the business is closed and they are wanting to ship it back...." SO I can pay for this again? Hell no.

 – About 2 months ago.

Postponed another day what’s going on with UPS are they short of help like everybody else nobody wants to work...

Postponed another day what’s going on with UPS are they short of help like everybody else nobody wants to work

 – About 2 months ago.

I’ve got another one, UPS says my package will be delivered to my house in upstate NY. The tracking says it’s still sitting in Washington state....

I’ve got another one, UPS says my package will be delivered to my house in upstate NY. The tracking says it’s still sitting in Washington state.

 – About 2 months ago.

And here we are, again. Apparently UPS is no longer scanning in packages at all! Not just one or 2, none of them! Just a big pile of money sitting there, shipping paid for, items needed, and zero...

And here we are, again. Apparently UPS is no longer scanning in packages at all! Not just one or 2, none of them! Just a big pile of money sitting there, shipping paid for, items needed, and zero information/movement for 6 days now. I know for a fact that the seller has given them to ups, but since my last package that was coming from Ct to Ct, ended up in Texas! I'm thinking ups is having some pretty serious issues, I just wish theyd enlightened the rest of us. Seriously, I don't know what happened to ups, they used to be top dog, but this has really changed their image for me. I can understand mistakes, but these are not just mistakes, they aren't doing their job at all anymore. Avoid ups if you want your things.

 – About 2 months ago.

Good day,

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Good day,

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 – About 2 months ago.

Have my email username does not work click the button that says I forgot my username and it tells me for a new one to add username and email how the hell am I supposed to do that...

Have my email username does not work click the button that says I forgot my username and it tells me for a new one to add username and email how the hell am I supposed to do that

 – About 2 months ago.

Why do my packages keep being lost or rerouted? Nobody helps. Customer Serivce sucks if you can even get anyone. Endless robot call system thats worthless. I'm so frustrated with UPS I...

Why do my packages keep being lost or rerouted? Nobody helps. Customer Serivce sucks if you can even get anyone. Endless robot call system thats worthless. I'm so frustrated with UPS I don't even know what to do at this point. What makes it bad is the merchant won't do anything cause I "haven't recieved the package." Customer service is bad everywhere now. What happened to UPS though? Frustrated.

 – About 2 months ago.

(I just wrote that comment down below) Oh look now my package has been rescheduled for tomorrow lol lets see if that really happens....

(I just wrote that comment down below) Oh look now my package has been rescheduled for tomorrow lol lets see if that really happens.

 – About 2 months ago.

I ordered some legal ???? off a site I been using for a while they used to ship with dhl and I would get my package in a day-day 1/2 now they ship with UPS and my package is delayed with no estimated...

I ordered some legal ???? off a site I been using for a while they used to ship with dhl and I would get my package in a day-day 1/2 now they ship with UPS and my package is delayed with no estimated delivery date or updates since 1:40 this morning. “Trailer arrived late” ok .. so unload the late trailer and get my shit like what? UPS is pure cheeks idk how they are still in business.

 – About 2 months ago.

What the hell has happened to UPS? They dont bother to scan packages at all anymore?? I'm watching 4 orders from last week all saying they never received the packages. The retailer has been my go...

What the hell has happened to UPS? They dont bother to scan packages at all anymore?? I'm watching 4 orders from last week all saying they never received the packages. The retailer has been my go to for 10 years, and theyve never messed with us. They say UPS took the packages, but now they are just gone. This is obscene. That's over $1k worth of goods, vanished by UPS. I hate you ups people. Awful customer service, if you can even call it that, more like deflective services for them. I'm getting my money back ups, I dont care what you pathetic people say. Video cameras are a thing, and I have the one of your people loading my stuff from the retailer. What kind of business acts like this???

 – About 2 months ago.

So now UPS has "not received " 2 medical packages that the distributor actually took photos of the boxes on the dock. The ups trick came, the boxes left, but zero scans. This is going on 6...

So now UPS has "not received " 2 medical packages that the distributor actually took photos of the boxes on the dock. The ups trick came, the boxes left, but zero scans. This is going on 6 days of this bs now. These are extremely expensive medications that a family member needs for survival. Never has this happened before with ups, and definitely never with 2 separate boxes. This is BAD bad. Idk what to do. Ups used to be our savior, and now they have totally crapped the bed. Something is wrong with this company that didn't used to be wrong. I know Brandon f ed everyone on everything, but especially fuel, so I'm trying to be understanding, but close up shop if you can't do your job at all anymore, have some pride ups. And not creepy pedo homo pride either, like pride in your work.

 – About 2 months ago.

My package was sent back to the store
( twice) I NEVER got an email and nobody called! I then noticed ( apparently I had made up an UPS account yeaaars ago) that I couldnt sign in. I was locked...

My package was sent back to the store
( twice) I NEVER got an email and nobody called! I then noticed ( apparently I had made up an UPS account yeaaars ago) that I couldnt sign in. I was locked out of my account. I had to create a new account with different email and then - change everything back to the way It used to be , and immediately later I started getting UPS mails… some bug eh? Well. I was home yesterday all day and suddenly got a mail that package couldnt be delivered because they didnt reach me? I was home all day lol! The package was sent to their local partner for pickup. Nobody calls nobody cares. Carriers must be overworked and underpaid.

 – About 2 months ago.

UPS sucks cause incel republican men have f%@ked up the country......

UPS sucks cause incel republican men have f%@ked up the country...

 – About 2 months ago.

2 packages, originally scheduled for 6/23, then 6/24, then 6/25.....you get it. Now theres no delivery dates! Lmao. How is this even a logistics company? Ups, it's not that difficult. You e had my...

2 packages, originally scheduled for 6/23, then 6/24, then 6/25.....you get it. Now theres no delivery dates! Lmao. How is this even a logistics company? Ups, it's not that difficult. You e had my stuff parked an hour away, in state, for 3 days, but no movement, no scan. They are normal size boxes too, so dont give me not enough room. I paid a lot for shipping, and 5 days late with no delivery date is not acceptable. I'll use USPS before I'll keep going through this nonsense. At least USPS you expect to be garbage, and the price reflects that. Plus if you NEED it, usps will hold it for you to get quick, have fun with that at ups. Even if you manage to get ahold of someone who can arrange that, the entire company is infiltrated with miserable, envious, unenthusiastic employees, who use ups as a social hub, and personally torment their paying customers. Those centers are like jr High Schools. I used to know a few people who worked there, annnnnd that's exactly the culture. It's not professional, like back in the day, it's a bunch of lazy, whiny, full grown adolescents. Grow up ups.

 – About 2 months ago.

UPS can go to HELL. Literally. EVERY GODDAM DELIVERY IS A DISASTER.

If I order something on Amazon that has to come UPS I get weird emails from UPS, such as saying my home address is a...

UPS can go to HELL. Literally. EVERY GODDAM DELIVERY IS A DISASTER.

If I order something on Amazon that has to come UPS I get weird emails from UPS, such as saying my home address is a "UPS pickup point", or that the package was UNDELIVERABLE. It's just that the UPS drivers don't want to make numerous home deliveries, so they drop everything at a UPS store.

I tried to check my preferences online to see if I somehow told all deliveries to go to UPS stores, but UPS won't let me log in, won't let me recover my password, won't let me recover my username.

UPS sucks bad enough that if I am ordering something and UPS is the service that will be delivering the purchase, I won't even complete my order.

 – About 2 months ago.

So are my packages just not coming anymore UPS? Bc the never ending scans just keep popping up, but not where they should be. For example, I'm supposed to have 2 packages delivered today, and they...

So are my packages just not coming anymore UPS? Bc the never ending scans just keep popping up, but not where they should be. For example, I'm supposed to have 2 packages delivered today, and they haven't changed dates, yet one has been in transit for 9 days, and is a state away, and the other was apparently never picked up. So I know they aren't coming anytime soon, but ups has no clue. It's a pandemic of lowes iquiis virus, and nowes cluewess disease. Its just insane how bad this company has become.

 – About 2 months ago.

You had ALL DAY to deliver a package, but you deliver it in the 2-hour window after i have to leave for work? Fine, whatever, you're terrible at logistics, i get it. I happen to know when my next...

You had ALL DAY to deliver a package, but you deliver it in the 2-hour window after i have to leave for work? Fine, whatever, you're terrible at logistics, i get it. I happen to know when my next day off is, you can deliver it then. Oh you want to CHARGE me to deliver it when it's convenient for BOTH of us, so i can get my package and you can not waste your time trying to deliver it when i'm not here again? FINE have my extra $5. Except no matter how i try to change my delivery date / time, via the email link or direct through the website, i either get a "This package is no longer available for a delivery change" or "I'm sorry, we're experiencing technical difficulties, please refresh your browser or try again later." WHAT ARE YOU DOING? How can you possibly be growing exponentially when everything you do is broken? Our great nation's postal service is supposedly flailing and DHS is apparently 3rd tier or lower, but they've never given me anything remotely like the problems i've had with UPS. I wish Russia had invaded you instead. [that was very cathartic thank you ups-sucks.net ????]

 – About 2 months ago.

UNBELIEVABLE! How many goofy UPS accounts to I need to sign into? UPS? UPS? My Choice? UPS is full of shit? I just tried for 2 hours to simply get the delivery date on a package. Forget going on-line-...

UNBELIEVABLE! How many goofy UPS accounts to I need to sign into? UPS? UPS? My Choice? UPS is full of shit? I just tried for 2 hours to simply get the delivery date on a package. Forget going on-line- completely unusable. I finally got through to an agent after having their stupid computer read back the tracking number (just 6 digits!) wrong for the 5th time. Now they want to charge me a FEE TO CHANGE THE DATE????? ARE YOU INSANE!?! What a load of crap.

UPS - GET YOUR ACT TOGETHER

 – About 2 months ago.

Dear future mass shooters,please target UPS Reps,drivers and their families. f%@king kill them all let God short them out....

Dear future mass shooters,please target UPS Reps,drivers and their families. f%@king kill them all let God short them out.

 – About 2 months ago.

Another day, another delay with ups lol! Its every single time and every single stop now. It's not even close to the estimated dates anymore, more like a full week later. I order a lof online and...

Another day, another delay with ups lol! Its every single time and every single stop now. It's not even close to the estimated dates anymore, more like a full week later. I order a lof online and no probs from percolator, FedEx, or DHL, actually those guys are delivering early! Something is very wrong at Ups. Avoid using them at all costs. What good is buying something if you never get it? What good is a delivery company if they can't deliver?

 – About 2 months ago.

Perishables.... 165$ for next day air. This package experienced a sorting delay.... Wtf! Go bankrupt and die. It's not my first rodeo with you jokers. So done. You should be thriving!!!! In this...

Perishables.... 165$ for next day air. This package experienced a sorting delay.... Wtf! Go bankrupt and die. It's not my first rodeo with you jokers. So done. You should be thriving!!!! In this environment. It's sad to watch an true American legacy company do this bad.

 – About 2 months ago.

I wonder if they are failing so bad bc its pride. They probably have monkey pox, ewww. Stay away from the pride pack, or you'll be leper Rainbow Brite. I had no idea so many "proud"(lol...

I wonder if they are failing so bad bc its pride. They probably have monkey pox, ewww. Stay away from the pride pack, or you'll be leper Rainbow Brite. I had no idea so many "proud"(lol its definitely NOT something to be proud of btw) people worked at ups. I mean how else do you explain this sudden awfulness? All bc pride. Pride will hide very very soon.

 – About 2 months ago.

I'm just glad I found this site. At least it not just me. UPS has been so horrible recently that it's too stressful to use them now. I used to love them and trust them but like other posters...

I'm just glad I found this site. At least it not just me. UPS has been so horrible recently that it's too stressful to use them now. I used to love them and trust them but like other posters said, they are worse than the post office. Can I have one package delivered on time, please? Lol. After reading here I see it's a nationwide problem. Maybe they should just close. It's clear from all these complaints that something has changed in a terrible way there. How hard is it to drop off packages in a somewhat timely manner? I guess that's asking too much.

 – About 2 months ago.

UPS has crapped the bed. DELAY, DELAY, DELAY, DELAY!! A delay at every single stop along the way! Then they dont move for days. It's very bad, and idk why they don't prioritize very late...

UPS has crapped the bed. DELAY, DELAY, DELAY, DELAY!! A delay at every single stop along the way! Then they dont move for days. It's very bad, and idk why they don't prioritize very late packages. Oh wait, I do know, they are run by the mob, and as long as they get paid, they couldn't care any less. Anyone else notice how special the driver's think they are? They aren't even polite, and considering how often one has to go get their own package, bc they fail so much, youd think they would be a little bit humble. But no. They are as incompetent as they are rude.

 – About 2 months ago.

These people have are horrible! Please do not use UPS anymore. They used to be the gold standard, and now they are just awful. I dont order a lot of stuff, but when I do, its important. To have a...

These people have are horrible! Please do not use UPS anymore. They used to be the gold standard, and now they are just awful. I dont order a lot of stuff, but when I do, its important. To have a company that used to take 2 days to deliver from a certain point, now take 8 days and counting is ridiculous and unacceptable. And they are charging $$$ for this awful service. It's very odd, bc FedEx and USPS are right on time, I know that bc I had to order a replacement for the one UPS just lost, and it took 2 days. No idea wtf happened to UPS, but I cant use them anymore and I wont.

 – About 2 months ago.

UPS wont survive FJB. You can quote that. They will be out of business within the year due to not having a real President in our country, and awful, and I mean awful customer service. Here's a tip...

UPS wont survive FJB. You can quote that. They will be out of business within the year due to not having a real President in our country, and awful, and I mean awful customer service. Here's a tip UPS, when you delay 6 packages, 5 different times, all coming/going to the same exact place, and they end up in 4 different locations, you have a major problem. Then, finally, on the 5th day, you estimate delivery for a 4 hour window, but guess what? You missed that too! It's a symphony of screw ups! Its medication, for Gosh sakes! I cant just keep cutting my medication bc you cant do your job, even remotely efficiently. I mean there's things UPS cant control, then there's just blatant inconsideration. After 5 days of rescheduling every single day, then losing 4 of the packages, and me calling your center for 4 days straight, no one considered maybe to drop them off within the window? Wow. Its really disappointing to know that this is UPS now. Used to be an amazing company, now its below USPS. Such a shame.

 – About 2 months ago.

Today's email to ups.

"Needless to say there is a pb with the address.

Why there is always a problem with UPS?

FEDEX, no problem. Canadapost, no...

Today's email to ups.

"Needless to say there is a pb with the address.

Why there is always a problem with UPS?

FEDEX, no problem. Canadapost, no problem. Amazon, no problem. Purolator, no problem.

UPS? Be ready to spend 8 houts trying to get the package" .


5 days ago email to ups

"Hi,

Received a cryptic phone call from UPS about something (?) with a tracking number:



What should I do to receive my package?

David G
Ph

Etobicoke, ON M9A 4L3

David

P.S. Do you know you guys suck? Not your fault, I know.

If I knew it was with UPS I would have bought it somewhere else.

 – About 2 months ago.

So I ordered AirPods to be shipped last Friday (paid extra to have it delivered the next day) and UPS, being lazy a**wipes just slapped a sticker and told me to get it at an AccessPoint the next...

So I ordered AirPods to be shipped last Friday (paid extra to have it delivered the next day) and UPS, being lazy a**wipes just slapped a sticker and told me to get it at an AccessPoint the next business day. They didn’t even knock and I was home ALL DAY. Then, the next business day comes around, I got to the AccessPoint to get my package and they tell me it’s not there. The expected delivery date and time was that day at 5p, and it wasn’t there! So I’m like “yeah, okay. I guess I’ll wait another day and THEN go pick it up.” All of a sudden, UPS has issues sending it to the access point and decided to deliver it to my house again. WTF?? Now I have to wait ANOTHER DAY to get my goddamn package that *I PAID to expedite*. UPS is a f***ing joke!

 – About 2 months ago.

I ordered from Costco on the 13th. Package was originally supposed to be delivered the 15th. the updated to the 17th. It is now the 21st and tracking says my package is in Chicago and supposed to be...

I ordered from Costco on the 13th. Package was originally supposed to be delivered the 15th. the updated to the 17th. It is now the 21st and tracking says my package is in Chicago and supposed to be delivered tomorrow the 22nd. I'm in San Antonio, TX. I also despise automated computer "Customer Service" and theirs is worse than most.

 – About 2 months ago.

UPS in Owensboro KY has somehow managed to lose a 30" chainsaw bar I bought on Ebay. Tracking hasn't been updated in 10 days and it just says "delayed". UPS f%@king sucks! ...

UPS in Owensboro KY has somehow managed to lose a 30" chainsaw bar I bought on Ebay. Tracking hasn't been updated in 10 days and it just says "delayed". UPS f%@king sucks!

 – About 2 months ago.

Literally had to pass through my town to move my package from Dallas to Houston but here we go THEYRE COMING BACK FOR ANOTHER LEFT TURN. These guys would be great at NASCAR. Not knowing how to...

Literally had to pass through my town to move my package from Dallas to Houston but here we go THEYRE COMING BACK FOR ANOTHER LEFT TURN. These guys would be great at NASCAR. Not knowing how to actually drive and finding a way to prolong things just to make their work seem interesting.

 – About 2 months ago.

So now I get this message keep in mind my package is one county away sunny and a little hot here and they will not explain why "Significant weather events across the globe are impacting the UPS...

So now I get this message keep in mind my package is one county away sunny and a little hot here and they will not explain why "Significant weather events across the globe are impacting the UPS network. Although your location may not be impacted by adverse weather, the movement of packages in the network may be impacted by weather conditions in other areas.

 – About 2 months ago.

My Big Island Father's Day chocolates which we're scheduled to be delivered Saturday before Father's Day Sunday arrived the Monday after, when it is currently 97°. Of course it's a...

My Big Island Father's Day chocolates which we're scheduled to be delivered Saturday before Father's Day Sunday arrived the Monday after, when it is currently 97°. Of course it's a chocolate quagmire now. And... Shipped a framed painting, which the driver destroyed. They came to pick it up for inspection and the driver crammed it into the damaged box and jammed the bubble wrap in on top of it, further damaging it. It's insured for actual value but not intrinsic value as a family heirloom.

 – About 2 months ago.

Apparently UPS is incapable of all weather delivery. Seems sun in the south is now causing delays. My guess is the drivers are all at the beach. How does UPS manage to deliver to the tropics or the...

Apparently UPS is incapable of all weather delivery. Seems sun in the south is now causing delays. My guess is the drivers are all at the beach. How does UPS manage to deliver to the tropics or the African continent? Seems triple digits in the US stops deliveries.

UPS sucks

 – About 2 months ago.

Tried to get my medication delivered from my online pharmacy. UPS claimed they tried to deliver while I was at work and missed me, so I tried to do an access point pickup instead. They charged me for...

Tried to get my medication delivered from my online pharmacy. UPS claimed they tried to deliver while I was at work and missed me, so I tried to do an access point pickup instead. They charged me for it and told me it was there via robocall twice on two different days. Both times I arrive at the access point and the staff tell me there’s nothing for me. Despite the access point selection, they also continue to try to deliver it to me at home while I’m at work and send me another “we missed you” update, saying they’ll deliver the next business day. I take the next business day off and don’t leave my apartment all day waiting for the delivery. They lie about “missing me again” in an email and don’t even leave a slip on my door. I call and politely ask the rep to have them turn their lying asses around. All this hassle for one dang delivery and I’m now several days and multiple frustrating phone calls deep on this. Straight up garbage.

 – About 2 months ago.

Another victim of a package that ended up in purgatory, with an item that is not replaceable. If you want to rage extra hard, go to the UPS subreddit and look at how they mock customers with issues....

Another victim of a package that ended up in purgatory, with an item that is not replaceable. If you want to rage extra hard, go to the UPS subreddit and look at how they mock customers with issues. Now realize those "poor drivers" are making 6 figures and are protected by the Teamsters, aka the mob. This company should be shut down.

 – About 2 months ago.

UPS f%@king sucks. My friend went off shore fishing and caught two tunas. He had them processed, cut into steaks, next day aired to me and UPS delayed the shipment. The fish came in warm as f%@k and...

UPS f%@king sucks. My friend went off shore fishing and caught two tunas. He had them processed, cut into steaks, next day aired to me and UPS delayed the shipment. The fish came in warm as f%@k and spoiled. f%@k UPS

 – About 2 months ago.

UPS brought me a package from the US (I am in Canada) The shipper had taken care to write the correct Customs Tariff code on the package HS 9966.00.00. This code is for parts for motor vehicles over...

UPS brought me a package from the US (I am in Canada) The shipper had taken care to write the correct Customs Tariff code on the package HS 9966.00.00. This code is for parts for motor vehicles over 25 years old and excuses them from customs duty. The numbers were clearly on the package - even customer service at UPS said they were,

The delivery guy told me there was duty to pay - I said there wasn't and I said there should be the proper tariff code, which he said he saw, sothen he said "i'll call the office". Then he quickly said "They won't know what to do, so I'll take this to them and bring it back to you later".

I reminded the guy that I had paid in full for the item, that I had paid for the shipping in full, and that there was no duty - as in - they were committing larceny taking my property and holding it hostage.

So what happened? UPS sent it back to the shipper in the USA. Customer service told me I had refused the package (I never refused the package, and in fact, they never even told me how much they were trying to charge me at the time).

I guess UPS felt it was cheaper for them to return the package than go back to customs and try to get a refund when they screwed up not properly processing the delivery. they couldn't care less about me.

What an immoral and disgusting company.

NOTE: When you call their service lines count the number of times they say "sorry" and then see if they ever do anything about the issue.

 – About 2 months ago.

They don’t even knock. Like what is the point? I’ve been home every day. There customer service hung out on me (prob accident) but when I called back they took away the survey option at the end of...

They don’t even knock. Like what is the point? I’ve been home every day. There customer service hung out on me (prob accident) but when I called back they took away the survey option at the end of the call. And all they say is I can pay a fee to change the delivery! I’ve been home and not paying a fee. I would rather pick it up anyway but they ship it back to the original destination. I hate UPS.

 – About 2 months ago.

Finally I can say UPS sucks because of too long an experience with inconsistent, shameless, and arrogant service. I say finally only because I've given them the benefit of the doubt far too long...

Finally I can say UPS sucks because of too long an experience with inconsistent, shameless, and arrogant service. I say finally only because I've given them the benefit of the doubt far too long in my personal, anecdotal history. Horrible delivery and customer service, and done so with impunity. My recent experience was the ultimate return of my package after UPS lied about how many attempts at getting a signature. As I will remind the seller, who is at home to sign for a package if everyone in the modern household has to work in order to afford the contents of the package? And UPS lies about returning to the door affixed with the UPS notice and release signature as directed. No further delivery attempts were made, and the customer has no appeal. It's endemic of the spiraling decline of America when a highly ranked Fortune 500 company can't deliver packages...promises...or honesty.

 – About 2 months ago.

UPS sucks because they came to my house with a COD package that I already paid for but needed some authorization number that nobody can provide!! Even customer service couldn’t convince the driver...

UPS sucks because they came to my house with a COD package that I already paid for but needed some authorization number that nobody can provide!! Even customer service couldn’t convince the driver to leave the package. This is the last straw, UPS doesn’t deserve anyones money. They need to close. If a companies only shipping option is ups I will refuse to buy from them. What a total disaster of a company.

 – About 2 months ago.

Not sure how, but UPS lost a package I had labeled and deposited in one of their boxes. Now they keep leaving stickers on my door for a different package that needs a signature but never ring the...

Not sure how, but UPS lost a package I had labeled and deposited in one of their boxes. Now they keep leaving stickers on my door for a different package that needs a signature but never ring the bell or knock so we don't know until after that it wasn't delivered. Maybe they could try announcing BEFORE the come by text?

They state in their terms and conditions that they can charge you whatever they want for any reason regardless of what they have quoted and that they have no responsibility to deliver anything. How did they get away with that and get licensed.

 – About 2 months ago.

I am so fed up with UPS. They were supposed to deliver my package Wednesday; then they changed it to Thursday. Then they came on Wednesday and never rang the bell. They just left a sticker on the...

I am so fed up with UPS. They were supposed to deliver my package Wednesday; then they changed it to Thursday. Then they came on Wednesday and never rang the bell. They just left a sticker on the front door saying I owe import duties on this package. I already paid the import duties online. I called UPS and could hardly understand what their agent was saying; her English was so terrible. Finally, she said she would mark the package as having duties paid, and would have it delivered at 2 p.m. tomorrow. Since they never ring the bell, I will now have to watch for them most of the day, since I don't trust them to come at exactly 2 p.m. f%@k UPS.

 – About 2 months ago.

Because United Poophole Stretchers is taking forever getting my shit to me I'm pretty much in a jam. I don't know if they have constipation or something, but I'm stuck renting a vehicle...

Because United Poophole Stretchers is taking forever getting my shit to me I'm pretty much in a jam. I don't know if they have constipation or something, but I'm stuck renting a vehicle for work because they can't deliver in a timely manner. I'm going on three days past original delivery without any updates from first "left carrier facility" it's 2 f%@king states away and the original 5 days wasn't enough?? And you know those turd stains aren't going to pay for my rental. I'm pissed that the companies I'm ordering through are using them. I would gladly pay more for a delivery company that can f%@king drop the kids off at the pool when nature calls.

 – About 2 months ago.

Idk what is going on at UPS, but I've been a very loyal customer for many years. Now, every single delivery for at least the past month, has been delayed to seriously delayed. I'm talking...

Idk what is going on at UPS, but I've been a very loyal customer for many years. Now, every single delivery for at least the past month, has been delayed to seriously delayed. I'm talking about 30 packages consecutively delayed, every single time. I get that the fuel and labor crisis is very real, but I find it astounding that UPS has not figured out a better way to circumvent this issue. This is a HUGE company, and people rely on them for very important things, so operating at this level really isn't acceptable anymore. Packages are sitting for days without moving. Imo, UPS should start working Sundays to offset the delays. Every other delivery company does that, and my USPS and FEDEX deliveries are still on time, which is very troubling. I feel like UPS is playing games at the consumer's expense and it's just not cool. If they cant get it together again, they should stop giving people delivery dates all together. I just don't think its worth using UPS anymore. You pay a premium bc you want it at least somewhat on time, but unfortunately UPS is no longer the gold standard it once was.

 – About 2 months ago.

Why UPS sucks is because they do not know how to follow instructions My vital breathing medication was supposed to be left with my neighbor or at my doorstep but no they decided to drop it off at...

Why UPS sucks is because they do not know how to follow instructions My vital breathing medication was supposed to be left with my neighbor or at my doorstep but no they decided to drop it off at Michael's arts and crafts and I don't even know where that is so yeah I could probably drop it tonight if I don't have that f****** medication but UPS doesn't give a f*** so maybe I don't burn their building

 – About 2 months ago.

Stuck all day waiting sign for a package .
And it's past time for delivery .
Tracking is a joke , and customer service is a bigger joke ..
...

Stuck all day waiting sign for a package .
And it's past time for delivery .
Tracking is a joke , and customer service is a bigger joke ..

 – About 2 months ago.

UPS sucks why cuz you can't get anybody on the phone or got thing damn f****** thing hangs up on you so you can't get your f****** package especially when some medication you need to stay...

UPS sucks why cuz you can't get anybody on the phone or got thing damn f****** thing hangs up on you so you can't get your f****** package especially when some medication you need to stay alive so yes UPS sucks f****** dick and don't censor my words

 – About 2 months ago.

UPS's terminal here in Flagstaff has the worst customer service of any business I've had to associate my firearms business with. Rude, condensending counter staff and a Managerfehi doesn't...

UPS's terminal here in Flagstaff has the worst customer service of any business I've had to associate my firearms business with. Rude, condensending counter staff and a Managerfehi doesn't give a shit!
I NEVER use them for outbound shipping, but I have no control of my inbound shipments from firearm and accessory distributors.
I have NO trouble or complaints with USPS or Fed-Ex.
Too many issues with UPS here to list.
I passed along UPSSUCKS.vom to my friends and business associates.

 – About 2 months ago.

UPS is the worst delivery service. How are they still I'm business? Our company has issues when our vendors use them 100% of the time. We will start adding to our PO DO NOT SHIP UPS...

UPS is the worst delivery service. How are they still I'm business? Our company has issues when our vendors use them 100% of the time. We will start adding to our PO DO NOT SHIP UPS

 – About 2 months ago.

Another day, another "rescheduled delivery" from UPS.... Every time I see a company uses Universally Poor Shippers I come so close to cancelling my order because this happens EVERY TIME! Why...

Another day, another "rescheduled delivery" from UPS.... Every time I see a company uses Universally Poor Shippers I come so close to cancelling my order because this happens EVERY TIME! Why do they even bother telling you your package will be delivered by a certain date? They should simply give you a date then say "add 3-7 extra days for when your tiny parcel is inevitably delayed over and over." I live for the day this company goes under.

 – About 2 months ago.

Waiting for a package that was supposed to be delivered yesterday and it wasn't. So today it says "out for delivery" and I can follow the progress on the map. The truck on the map moved...

Waiting for a package that was supposed to be delivered yesterday and it wasn't. So today it says "out for delivery" and I can follow the progress on the map. The truck on the map moved closer and closer to my house and then stopped for almost two hours when it was 5 minutes away from my house. When it finally started moving again it was moving away from my house. It is now outside of their expected delivery window and, according to the map, the truck is now over 30 minutes away from my house. How is this efficient?

 – About 2 months ago.

My package left Richmond, VA on the 31st of May, and arrived in Livonia, MI the NEXT DAY. Now it's the 7th of June, and it's still sitting in Livonia. Get your lazy asses to work and send me...

My package left Richmond, VA on the 31st of May, and arrived in Livonia, MI the NEXT DAY. Now it's the 7th of June, and it's still sitting in Livonia. Get your lazy asses to work and send me my shit, assholes!!

 – About 2 months ago.

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 – About 2 months ago.

As others have stated, apparently UPS two day air doesn't mean crap. I shipped two day air, it's now on the fourth day. And my package is just sitting in Louisville, KY. What is the point of...

As others have stated, apparently UPS two day air doesn't mean crap. I shipped two day air, it's now on the fourth day. And my package is just sitting in Louisville, KY. What is the point of charging a high fee for guaranteed two day air delivery. When it gets to its destination whenever UPS actually feels like doing something. I can't believe I'm saying this. But lately I've been having better luck with the USPS. Better believe I'm headed to the UPS store to get a refund!

 – About 2 months ago.

I purposefully opened my door during a downpour to wait for the delivery and I sat waiting looking at the door. And then I checked their tracking system it said delivery attempted but failed. They did...

I purposefully opened my door during a downpour to wait for the delivery and I sat waiting looking at the door. And then I checked their tracking system it said delivery attempted but failed. They did not even freaking made any delivery. Lies lies lies.

 – About 3 months ago.

Update…..
My package was supposed to be delivered yesterday. It changed to today. And i saw ups driver few hours ago around 2pm. He dropped a package off few houses up but no package for me....

Update…..
My package was supposed to be delivered yesterday. It changed to today. And i saw ups driver few hours ago around 2pm. He dropped a package off few houses up but no package for me. Wtf? Why u next to my house but dont have my package?
Im also expecting another package that was supposed to be delivered yesterday tracking system shows it moved from NY to PA in 2 hours. Last scan was in PA last night around 11pm and thats it. No update. Samething happened yesterday when it said it was coming today. Wtf going on with this piece of sh** company. Why do they hire fresh jail baits from prison? Smh. Useless waste of souls. Its 4pm now. Still no package.
2 packages. They were both supposed to be delivered yesterday. Still no package. Unf%@kingbelivable

 – About 3 months ago.

Apparently "next day air" doesn't mean the next day. It means "whenever UPS feels like delivering" it. ...

Apparently "next day air" doesn't mean the next day. It means "whenever UPS feels like delivering" it.

 – About 3 months ago.

I live literally 20 feet from ups warehouse. My packages always get delivered either early in the morning or late at night like 10pm. I just dont get it. Where i come from. Postal service delivery...

I live literally 20 feet from ups warehouse. My packages always get delivered either early in the morning or late at night like 10pm. I just dont get it. Where i come from. Postal service delivery ppl
Get paid per each delivery. If u dont deliver u dont get paid. Americans are lazy af. I saw ups truck at royal farms neat my house. I was waiting for package. I was able to track it on ups live tracking map. I got notification saying my package was 4 stops away. 3 stops away. Eventually i was next in line. So i waited for over house. Truck was still parked at royal farms near my house. After 2 hours go by. I check and hes still sitting at royal farms so i got into my car and drove up to him and boom. Hes just sitting in his truck eating and playing with his phone. I walked up to him and asked for my package. He looks at me and says. I got it. I ll deliver within mins. I told him no thx. Heres my id and my address. I want my package now. Uve been sitting at royal farms for over 2 hours. Wtf u doing. See this what happens when u live in idiocracy america. They are slow. Deaf. Cant move fast for shit unless its mcdonalds.
They need to pay delivery drivers per delivery. Not hourly. This is why they dont give a fuk. I worked at DHL before. They all the same or worst. Dhl workers damage packages on purpose to see whats in them and steal stuff
Mainly coins ppl buy for collection. Ups dhl fedex are all the same.

 – About 3 months ago.

UPS is alway a hassle. Waiting around for home delivery is a frustrating waste of time. Last time they failed to deliver a box I drove out to their facility to get it myself. They have rude...

UPS is alway a hassle. Waiting around for home delivery is a frustrating waste of time. Last time they failed to deliver a box I drove out to their facility to get it myself. They have rude employees and no public service desk there, but I was stubborn until someone went and found my box. The track the boxes, so they must know where they put it, right? Now I'm sitting at home again, waiting for a truck that didn't come on time and seems unlikely to get here any time today. The USPS mailman brought my other mail right on schedule just like he always does.

 – About 3 months ago.

I live 6 miles from the UPS depot. At 8:44AM it was "on truck to deliver" These jokers will wait until they are coming home for the day and toss it out the window to my yard at 7PM since...

I live 6 miles from the UPS depot. At 8:44AM it was "on truck to deliver" These jokers will wait until they are coming home for the day and toss it out the window to my yard at 7PM since that is "delivery time"

 – About 3 months ago.

Package moved about Ft Worth for 4 days, missed delivery date. Who would have thought that....

Package moved about Ft Worth for 4 days, missed delivery date. Who would have thought that.

 – About 3 months ago.

Got a “we missed you” sticker on my door saying that they were giving up and stuffing my package in a warehouse somewhere. I wasn’t expecting a package to begin with? Tried to call customer...

Got a “we missed you” sticker on my door saying that they were giving up and stuffing my package in a warehouse somewhere. I wasn’t expecting a package to begin with? Tried to call customer service and the f%@king robot will LITERALLY HANG UP ON YOU if you don’t have a tracking number. How can I have your pReCiOuS TrAcKiNg nUmBeR if I don’t know what this package is? Or who it’s from?

 – About 3 months ago.

UPS is the worst I have ever experienced!!!! My company sent me this laptop for work on Friday 5/20/2022. It supposes to be delivered by 5/21/2022. Sat. However, I was at home all day. the driver...

UPS is the worst I have ever experienced!!!! My company sent me this laptop for work on Friday 5/20/2022. It supposes to be delivered by 5/21/2022. Sat. However, I was at home all day. the driver didn't even make the attempt to deliver and marked it as "we missed you" Then I call Sat night and tell the representative that I need this for work on Monday. The representative said they will deliver it to me early Monday. I use my personal computer for the first day of work and waited and waited for this laptop to be delivered. I also track online and it said: "out for delivery." However, I still have not received it. So I called UPS again. After 16 mins of wait time, they told me that for some reason it can't be delivered today. I have 2 options: 1. Pay $7 to pick up in a local center or 2. wait for them to deliver by Tue 5/24/2022. My house is 10 mins drive from my company. UPS couldn't make the one-time delivery with 10 miles? And how does this make sense? They make a mistake and want customers to pay for their mistakes? The customer service didn't try to help or even show care. UPS really need to improve their quality and management metho

 – About 3 months ago.

UPS Sucks because even when they offer 2 day "express" shipping with guaranteed delivery, they wont schedule delivery until day 5. Once they finally schedule a delivery, you better hope...

UPS Sucks because even when they offer 2 day "express" shipping with guaranteed delivery, they wont schedule delivery until day 5. Once they finally schedule a delivery, you better hope someone is at home to sign, but if you stay home to be there- they will cancel the delivery and act like there was an issue and just resubmit all the bullshit fake tracking. Your package has made it to the U.S, Your package is in the hub, your package is at your local distributer, your package is ready for delivery, WAIT - your package has made it to the U.S! Should be delivered soon! I thought it was already here? Nope. How did you scan it days ago if it isn't here? Don't know. What are you scanning with my name and address? Haven't been, just got here. f%@k you UPS.

 – About 3 months ago.

UPS sucks because there is absolutely no way to reach their drivers when their driver is busy driving right past your house and ignoring you while you jump up and down and wave and then he sends your...

UPS sucks because there is absolutely no way to reach their drivers when their driver is busy driving right past your house and ignoring you while you jump up and down and wave and then he sends your package ALL THE WAY BACK TO DENVER 100 MILES AWAY because UPS has no way of reaching their drivers. FedEx can reach their drivers -- the post office can reach their drivers -- why can't UPS reach their drivers? oh, that's right, because UPS doesn't answer their phone. They give you a lot of automated gobbledygook that is useless and they never answer their phone. They are the worst company in the world. Literally the worst. I have never had so many problems working with any other company and npersonally I will OF COURSE never as long as I live send anything via UPS unfortunately I cannot always prevent other people from using UPS to send me things. But believe me, I'm doing my part to put that evil evil company out of business. Even their employees are constantly tortured.

 – About 3 months ago.

So, I paid the seller extra money - almost $200 to overnight something very important! Guaranteed to be here by noon today. It is now almost 1 pm and it’s not even at the distribution center. Not...

So, I paid the seller extra money - almost $200 to overnight something very important! Guaranteed to be here by noon today. It is now almost 1 pm and it’s not even at the distribution center. Not the first time they screwed up. They’re just useless! I’ll be lucky to see it today, but it’s a Saturday wasted when I could have been doing other things!

 – About 3 months ago.

Ups never showed up on delivery day and took my packaged to an access point. Access point is two hours away and not accessible by public transit at all Called six times to get it redelivered and...

Ups never showed up on delivery day and took my packaged to an access point. Access point is two hours away and not accessible by public transit at all Called six times to get it redelivered and after each call they say it will be re delivered and it never moved.

 – About 3 months ago.

Tried to ship tonight after avoiding UPS for 5 years. Ofcourse, it kept erroring out. After the 6th attempt, I tried chat but that wouldn't connect either. So I called them and was immediately...

Tried to ship tonight after avoiding UPS for 5 years. Ofcourse, it kept erroring out. After the 6th attempt, I tried chat but that wouldn't connect either. So I called them and was immediately informed that the CC payment system was having problems. Ofcourse it was being worked on by IT and there all those other payment methods. I told her that she forgot the most obvious solution, use FedEx. Totally pathetic, can't even pay for their services. As a business, they are a bad joke.

 – About 3 months ago.

Ordered a laptop which they said was otw. Literally 10 hours has passed and it's 50 minutes past the estimation time. Keep in mind the carrier facility is only 30 minutes away and they...

Ordered a laptop which they said was otw. Literally 10 hours has passed and it's 50 minutes past the estimation time. Keep in mind the carrier facility is only 30 minutes away and they wouldn't let me pick it up. Ups f%@king sucks

 – About 3 months ago.

Sixth time UPS package is late. Paid $32 for overnight shipping because I thought the company shipping it would be Fedex, but nope! It was UPS. Guess what? It's late, and because the label was...

Sixth time UPS package is late. Paid $32 for overnight shipping because I thought the company shipping it would be Fedex, but nope! It was UPS. Guess what? It's late, and because the label was being sent to the wrong address??? But they only noticed this AFTER it made the plane trip over several states, into my state. They also sent me an email the day before saying my delivery was scheduled today... ALONG WITH MY FULL AND COMPLETE ADDRESS???? That email was sent before the delay, so they had the right address, they just want an excuse not to refund me my $32.

 – About 3 months ago.

Not bad enough they delivered dead flowers to my mother the day after Mother’s Day(supposed to be delivered the Friday before), now, a week later my ebay order that had four day shipping through...

Not bad enough they delivered dead flowers to my mother the day after Mother’s Day(supposed to be delivered the Friday before), now, a week later my ebay order that had four day shipping through ups may show up after 7-8 days or whenever they feel like it. Please stop using this service!

 – About 3 months ago.

Pure filth. I don't want to hear "it's just upper management" either. Started off with buying an item through eBay which was located in Orlando, FL. Shipping was supposed to be done by...

Pure filth. I don't want to hear "it's just upper management" either. Started off with buying an item through eBay which was located in Orlando, FL. Shipping was supposed to be done by FedEx but lo and behold it was UPS. My stomach sank. I instantly knew I should have drove over from Clearwater, FL. Well what should have been a simple drive over, it managed to make it to NEW YORK! WHAT IN THE ALMIGHTY HELL?! No updates made since its arrival to the shitty state. I already know that trying to make a phone call will only prove to be a waste of time. It's been about 10 days with no update. Should have just made that 2hr drive.

 – About 3 months ago.

Every time something gets shipped from ups, I instantly know I'm going to get f%@ked over in more than a few ways. First off, their so called update system is virtually non-existent. First off...

Every time something gets shipped from ups, I instantly know I'm going to get f%@ked over in more than a few ways. First off, their so called update system is virtually non-existent. First off they delay the shit out of packages for no reason whatsoever. The truck drivers also have a ridiculous tendency to waste their time, I've seen plenty of ups drivers just waste time doing nothing whatsoever when they should be delivering packages to those who order them. I make it a point to never order from a seller that uses ups due to just how pathetic of a service it is but clearly this package I've been waiting for for two weeks was an oversight. Never use ups if you actually want to get the packages you order within a reasonable time

 – About 3 months ago.

Tracked my parcel as it made it from California to Oakville ONT in three days. Very impressive. Got the Missed Delivery notice on my door stating I owed fees. Followed the online links to "pay...

Tracked my parcel as it made it from California to Oakville ONT in three days. Very impressive. Got the Missed Delivery notice on my door stating I owed fees. Followed the online links to "pay now", requires registering.. got swirled into an awful vortex of web-page redirects. Tried to enter my CC info, and it would not accept it. Plus, the notice showed one amount, and my online notice showed another amount.

clearly UPS online is terrible, and I do a huge amount of ordering online, so I know what I'm doing

Took hours to finally get the payment out (using PayPal.) What a mess.

 – About 3 months ago.

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 – About 3 months ago.

My package made it all the way from China to Harrisburg Pa. Then instead of sending it on to Wellsboro Pa which is three hours away, they shipped it to Illinois and then said it was delivered to me. I...

My package made it all the way from China to Harrisburg Pa. Then instead of sending it on to Wellsboro Pa which is three hours away, they shipped it to Illinois and then said it was delivered to me. I live in Wellsboro not on some dock in Kansas City Missouri and my name isn't Roland who they named as proof of delivery. Unreal!

 – About 3 months ago.

I have to ship International Baccalaureate examination papers from the US to the UK for scanning and scoring. I had no problems using UPS in the past, but for the past two years, UPS has been holding...

I have to ship International Baccalaureate examination papers from the US to the UK for scanning and scoring. I had no problems using UPS in the past, but for the past two years, UPS has been holding some of the packages in a warehouse (I can never find out exactly WHERE they are), because they say that a commercial invoice is needed for shipping. THE UPS WEBSITE EXPLICITLY SAYS THAT THERE IS NO NEED FOR A COMMERCIAL INVOICE WHEN YOU ARE ONLY SHIPPING DOCUMENTS! Apparently, they have neglected to inform their employees of this fact. I have spent HOURS on the phone with hapless, clueless reps who not only can't tell me where my package is, they also aren't aware of the information that is on the UPS website. For instance, when you go to the "Forms" page, and look at the descriptions of the forms they have for you to download, the description of the Commercial Invoice for global shipping also says that it is only needed for "NON-DOCUMENTS!"

In addition to business-related issues, UPS failed to deliver some fresh frozen dog food when it was due; it arrived 3 days late, in a box that was NOT the box the shipper used, and it was all thawed - I had to throw it out and the shipper filed a claim with them and sent me new supplies at no cost to me. UPS is the WORST and I am going to do everything I can to get my business office to switch to a reliable carrier, like DHL.

 – About 3 months ago.

Every time I see that a vendor is sending something through UPS, I know it's going to be a problem. Especially if I'm ordering something that is coming from the US into Canada. They add random...

Every time I see that a vendor is sending something through UPS, I know it's going to be a problem. Especially if I'm ordering something that is coming from the US into Canada. They add random import fees, which are basically akin to extortion, and you can't even pay them using the link provided (it throws up errors at various stages of the process every time, both on mobile and desktop). You have to call to pay over the phone, then they "send a message to the driver" to let them know that you paid the fees. (Why wouldn't they have an automated system to handle this???) Of course, the driver never gets the message and the fees show up as unpaid on their end, so they don't even attempt delivery. Three strikes and you're out, even though you called them to straighten the situation out after every failed delivery attempt. Then you end up having to go to their main hub, which is of course an hour away from your house. It's a maddening and nonsensical system.

 – About 3 months ago.

Anytime there is the tiniest hick up it becomes major problem.

Just waited 10 days for a spare part when working remotely, part got from US to Spain in two days but was then stuck for...

Anytime there is the tiniest hick up it becomes major problem.

Just waited 10 days for a spare part when working remotely, part got from US to Spain in two days but was then stuck for "warehouse scan" for eight days by which time I was not working in the destination location. They never do anything to fix or help the situation. Just lies and automatic responses until you yell at them over email. Impossible to create an account or recover my old. Just dragging their feet.

Three weeks ago I waited for some expedited service which was taxes and custom prepaid. Took more that two weeks to get it all sorted out because the sender (UPS claims!) had ticked wrong box in some label or form. And in the end they did not deliver it but let the Postoffice do the delivery. All the time conflicting, wrong and outright lies depending on who you talk to.

Never use them if I have an option.

 – About 3 months ago.

They suck because they can tell you for 5 days your package is coming on this date. You can go to sleep the night befire and wake up and theybwill change the delivery date in an instance. They never...

They suck because they can tell you for 5 days your package is coming on this date. You can go to sleep the night befire and wake up and theybwill change the delivery date in an instance. They never delivery on time anymore and now use the pair excuse, we don't count the weekend anymore as travel days, which is so stupid. They are getting just as bad as the post office now.

 – About 4 months ago.

Ups, Useless Parcel Service. Any reading this Do Not Order anything from anyone if they use UPS. If you do chances are you WILL NOT receive the item. Twice I've ordered online and each time UPS...

Ups, Useless Parcel Service. Any reading this Do Not Order anything from anyone if they use UPS. If you do chances are you WILL NOT receive the item. Twice I've ordered online and each time UPS screwed up. Their employees are simply NOT CAPABLE of handling and delivering orders without screwing up and forget about their customer service.

 – About 4 months ago.

UPS doesn't even bother to try and deliver to me in Keenesburg, CO. They suck....

UPS doesn't even bother to try and deliver to me in Keenesburg, CO. They suck.

 – About 4 months ago.

Work during the day? We don’t care! Want to change delivery date and time? Pay us $9.99 please? Oh you’ll pick it up at our place? Sure, we’ll reroute for $5.99 even though we’re going there....

Work during the day? We don’t care! Want to change delivery date and time? Pay us $9.99 please? Oh you’ll pick it up at our place? Sure, we’ll reroute for $5.99 even though we’re going there. UPS, U Positively Suck

 – About 4 months ago.

Ups said no access to building. Just type in a four digit f%@king code that i provided bro. I want my coffee lol ...

Ups said no access to building. Just type in a four digit f%@king code that i provided bro. I want my coffee lol

 – About 4 months ago.

Thanks UPS for sending me duty and broker fees three weeks after I received my package. Via a letter by snail mail and there’s only one day before the fees are due. Oh! And let’s not forget the...

Thanks UPS for sending me duty and broker fees three weeks after I received my package. Via a letter by snail mail and there’s only one day before the fees are due. Oh! And let’s not forget the aaaamazing website that is hellbent on not allowing you to pay online. No account number, the one on the letter is too long to submit? Piss off. You’ll have to call or send a cheque dumbass. No way to contact anyone on their side on the weekends either. Guess you’ll have to pay the additional late fees ooooooops.

 – About 4 months ago.

im pissed because ups wont deliver my f%@king graphics car i hate that people use ups to send out items from f%@king ebay just use usps its so much faster there is stupid delay because of some wind in...

im pissed because ups wont deliver my f%@king graphics car i hate that people use ups to send out items from f%@king ebay just use usps its so much faster there is stupid delay because of some wind in colorado so f%@king annoying.

 – About 4 months ago.

Just found this place. Sort like TuxNet but SuxNet instead ! :-)
Nice array of companies to vent about.

Today I'm here to vent about UPS - hence my presence on...

Just found this place. Sort like TuxNet but SuxNet instead ! :-)
Nice array of companies to vent about.

Today I'm here to vent about UPS - hence my presence on UPS-SUCKS.net

A 'ground' package from CA to FL has been stuck on a railroad 'event' and will be delivered 3 or 4 days late.

This trouble with the railroads doesn't make much sense unless the RR's are as incompetent as the feds are.

OR - is this 'event' just to let us know how much we rely on the railroads by cutting back on performance?

Makes ya think...

 – About 4 months ago.

Some days you just can't make this (*)& up.
Pkg arrives at UPS distro location MON at 1207 noon. Exactly 13.8 miles from my home.
Follow up with UPS on WED am approx 0830 -...

Some days you just can't make this (*)& up.
Pkg arrives at UPS distro location MON at 1207 noon. Exactly 13.8 miles from my home.
Follow up with UPS on WED am approx 0830 - pkg out for delivery today. NOTE: zero update on ups tracking web page.
End of day WED - what a a surprise - no package.
Yet another phone call to UPS - "oh, im sorry, the information you rec'd this morning is not correct. You will need to file a claim - i.e. we have no _(*&)*3 ing clue where your package is at this time.

Paid incompetence.

 – About 4 months ago.

Absolutely horrible. ...

Absolutely horrible.

 – About 4 months ago.

Hey, this is Eric and I ran across ups-sucks.net a few minutes ago.

Looks great… but now what?

By that I mean, when someone like me finds your website – either through...

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 – About 4 months ago.

I'm located in Rovaniemi, Finland, Europe.

I ordered a package from Germany (here in European Union it's basically the same to order something from a different country than from...

I'm located in Rovaniemi, Finland, Europe.

I ordered a package from Germany (here in European Union it's basically the same to order something from a different country than from your own country) and it left Germany on-time 14.4.2022.

It arrived into Finland 18.4.2022, but here UPS started doing their shit. I was waiting my package before I leave so I paid a little extra for that. Well, I'm still waiting my package (27.4.2022) and I actually don't even know where it is.

Their tracking system sucks, it shows something like they need to gain some security access (meaning door code I guess), for a three days row. f%@k, I wasn't anymore home and I guess they haven't even been on my door. And that tracking system shows WRONG CITY for the three days. So I called their customer service that what the hell, so they said it's actually in Rovaniemi, but the driver hasn't been able to deliver it. Okay, I asked them to change the address because I'm working remote this week (25.4. - 31.4.), and that request was made on friday 22th of April.. Now it's wednesday 27th of April, and that request IS STILL PENDING ON THEIR SYSTEM.

So my package is somewhere which even they don't know, my address change request HASN'T gone through and what more.

I called CS again, to make a request that I'll collect the package myself somewhere. UPS System doesn't show an access-point in my home city, and the nearest is 90km (55 mile) away from Rovaniemi. Well, I decided to collect the package from that point if it needs to go there, but the customer service told that now the request has been made for collecting the package myself, AND SOMEONE WILL CALL YOU WILL THE PACKAGE GO TO THE COLLECT POINT OR SOMEWHERE NEAR MY HOME CITY. I'M STILL WAITING THE CALL.

UPS, YOU SUCK SO BAD!! I've NEVER HAD THIS BAD DELIVERY by ANYONE!!

 – About 4 months ago.

Had an order shipped with 2 day shipping, UPS delivery estimate puts it 7 days after it shipped. ...

Had an order shipped with 2 day shipping, UPS delivery estimate puts it 7 days after it shipped.

 – About 4 months ago.

I got my tracking number a week ago. It's been telling me they haven't even received the god damn package for the entire week. What the f%@k are you talking about? I literally KNOW my package...

I got my tracking number a week ago. It's been telling me they haven't even received the god damn package for the entire week. What the f%@k are you talking about? I literally KNOW my package was already sent out. JUST TELL ME WHERE THE f%@k IT IS AND WHEN IT'S GONNA GET HERE YOU PRICKS.

 – About 4 months ago.

UPS is the actual slowest way to get a package from point A to point B...

UPS is the actual slowest way to get a package from point A to point B

 – About 4 months ago.

I experienced the same run around for several packages....and the overseas employee I spoke was downright rude, I was polite yet firm...And yes I was transferred around when I asked for a...

I experienced the same run around for several packages....and the overseas employee I spoke was downright rude, I was polite yet firm...And yes I was transferred around when I asked for a Supervisor.... Even if you call their U.S. Headquarters and talk to an English speaking Supervisor in the U.S. in Atlanta, Georgia...all they do is say they will get back with you which they never do...



All they did was make excuses---

1. My residence may be hard to find---I countered funny how Petco, Pizza Hut, Instacart, and Amazon have no problem finding it...Buildings are clearly marked!

2. Or well they delivered to the address---not true not to my unit number which was clearly indicated shown on the shipping label and front door delivery requested on UPS Premium Choice! Our Condo Mail Center has no unit code! ....

3. Well I dont have a phone number to follow up for your area on driver delivery (can you believe a billion dollar company doesnt have a database with UPS Regional phone numbers...)

4. Get a refund from the vendor ---I countered WHY the vendor did nothing wrong it was YOUR UPS DRIVER that didnt follow directions and now UPS wont accept responsibility! I paid EXTRA for FRONT DOOR DELIVERY and didnt get it!????

5. Oh we cant do anything now its been over a week--I submitted a complaint right away---UPS YOU DRAGGED YOUR FEET!

I got the excuse "not at home", gee I work from home!!!!, and besides on their website I have an electronic signature so they can leave all packages and dont have to wait for someone in person to sign for it!



Yep, like us, in the past UPS was the best, but now you almost wish for Fed Ex or USPS..its gotten that bad and they are pretty bad!!????



What I cant understand I can see them driving around our Condo Complex in their brown truck, so why are they delivering just some packages to front doors but not others....??? And you cant say its the pandemic, this poor service started before the pandemic, you cant say because more people are ordering online...some drivers even complain about too much "down time"....so whats their problem....????? I think its these drivers that are lazy and are being creative so they can finish up their work shift fast and go home EARLY!



And during the height of COVID when our Apartment Mail Center was officially CLOSED and deliveries STOPPED and all delivery services were notified and a notice was even posted on the door---the woman that worked in the Apt said UPS would dump packages in front of the door anyway---ignoring the notice!

 – About 4 months ago.

It absolutely amazes me that UPS manages to stay in business. I ordered a package from a company I will never deal with again because they use UPS.

UPS attempted to deliver the package...

It absolutely amazes me that UPS manages to stay in business. I ordered a package from a company I will never deal with again because they use UPS.

UPS attempted to deliver the package three days in a row at the exact same time every day during the week day. Are they unaware that people work during the week?

I was hoping they would stagger the second and third attempt. Coming out a different time each day, but no, that would make too much sense.

I thought they would send it back to one of their Depots and then I would have to pick it up. Do you think I could find any information on that ? Of course not! The only thing I saw on their slip was the threat to return it to sender.

Then there was the myriad of phone calls and messages sent to finally find out that if I paid the import fee that was due, they would tell me where to go pick it up.

This experience has been absolutely eye-opening. I’ve had deliveries by other companies go badly, but never this badly.

UPS definitely sucks!

 – About 4 months ago.

Oh yea then if they f%@k up with the bullshit delivery attempt then you request to pick it up at a center you gotta pay $8 like are you for real for the mistake of your employees I have to pay like...

Oh yea then if they f%@k up with the bullshit delivery attempt then you request to pick it up at a center you gotta pay $8 like are you for real for the mistake of your employees I have to pay like wow