Frustrated with UPS® service? Seem to be banging your head against a desk when talking to Customer Service? Join over 12,410 people in a public venting!
I have been waiting a month for my package to be shipped on eBay, and when it finally shipped out, the UPS tracking website has been telling me for days that my package will arrive on Thursday the...
I have been waiting a month for my package to be shipped on eBay, and when it finally shipped out, the UPS tracking website has been telling me for days that my package will arrive on Thursday the 23rd. The tracking gave ONE update in the span of days and ignored my request to receive texts I'm guessing. I'd be surprised if I even got my package. Silly me to get excited.
1 of 10
– About 12 hours ago.
Hey Amazon PLEASE STOP shipping my packages through UPS. The delivery windows are always wrong. It's no way I should be getting packages after 8pm constantly. Damn we need more shipping companies ...
Hey Amazon PLEASE STOP shipping my packages through UPS. The delivery windows are always wrong. It's no way I should be getting packages after 8pm constantly. Damn we need more shipping companies
1 of 10
IND
– About 2 days ago.
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1 of 10
– About 3 days ago.
Customer Service is abysmal. Billing is confusing as hell, and they never fail to sneak in some additional charges. They damaged a package? Too bad. It's your fault. Good luck with your claim....
Customer Service is abysmal. Billing is confusing as hell, and they never fail to sneak in some additional charges. They damaged a package? Too bad. It's your fault. Good luck with your claim. Website is a maze of rabbit holes....Then back to Customer Disservice.
1 of 10
Bowling Green, KY, USA
– About 4 days ago.
I have called twice and my issue has still not been resolved. There should some kind of update on tracking packages not leaving people in limbo. f%@k y’all get ur shit together it shouldn’t take...
I have called twice and my issue has still not been resolved. There should some kind of update on tracking packages not leaving people in limbo. f%@k y’all get ur shit together it shouldn’t take two f%@king months to deliver a package idiots.
1 of 10
Sammamish, WA, USA
– About 1 Week ago.
They don't know how to ring the door bell. And maybe becos they have so much business and so little drivers, their drivers are overloaded with packages they cannot wait until we come to the door....
They don't know how to ring the door bell. And maybe becos they have so much business and so little drivers, their drivers are overloaded with packages they cannot wait until we come to the door.
Also, UPS drivers don't care if customers complain. They are union...what is UPS going to do? Fire them? The drivers can't be fired. Bad attitude...entitled lot
1 of 10
– About 1 Week ago.
UPS NEVER scans a package progress and refuses to send Email or Text Updates. I signed up TWICE (two different days) for the Tracking Progress of a very important package from the East Coast and...
UPS NEVER scans a package progress and refuses to send Email or Text Updates. I signed up TWICE (two different days) for the Tracking Progress of a very important package from the East Coast and I've never received a single email or text!!
They show a "Expected Delivery Date" for the Tracking number, but never show any progress of the package's location" and don't deliver it on that delivery day!!
I have started telling shippers to NOT USE UPS for my shipments, to use FedEx, DHL or USPS instead!! I will NEVER use UPS again!!
1 of 10
Artesia, NM, USA
– About 2 weeks ago.
Maybe fix your stupid god damn system? You’re like a 19th century parcel service, can’t reschedule or redirect a signature shipment for pickup in store because you’re all too f%@king stupid to...
Maybe fix your stupid god damn system? You’re like a 19th century parcel service, can’t reschedule or redirect a signature shipment for pickup in store because you’re all too f%@king stupid to figure that out. Moreover, you dipshits seem to not understand the meaning of “next business day” or delivery attempt when you’re deciding to slowly deliver my parcel to the local UPS store and take a whole f%@king weekend to do it, Monday through Saturday my ass you f%@king retards.
1 of 10
– About 2 weeks ago.
Dear ups-sucks.net Administrator,
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Best regards,
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1 of 10
Tyler, TX, USA
– About 2 weeks ago.
Ups is never on time and always switching delivery dates wish we could choose who delivers our packages because it would be FedEx every time ...
Ups is never on time and always switching delivery dates wish we could choose who delivers our packages because it would be FedEx every time
1 of 10
– About 2 weeks ago.
1. Tried to change delivery address for package. Site error.
2. Tried to change package to be delivered to a UPS location. Site error.
3. Call UPS and get them to deliver the package at a...
1. Tried to change delivery address for package. Site error.
2. Tried to change package to be delivered to a UPS location. Site error.
3. Call UPS and get them to deliver the package at a UPS location.
4. UPS still delivers package to old address.
5. Account get locks for fraud.
I hate UPS.I hate UPS.I hate UPS.I hate UPS.I hate UPS.I hate UPS.I hate UPS.I hate UPS.I hate UPS.I hate UPS.I hate UPS.I hate UPS.I hate UPS.I hate UPS.
1 of 10
Seattle, WA, USA
– About 2 weeks ago.
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1 of 10
– About 2 weeks ago.
Driver doesn't read addresses dropped ours next door and theirs here. Just lucky this time actually got the item. ...
Driver doesn't read addresses dropped ours next door and theirs here. Just lucky this time actually got the item.
1 of 10
Warsaw, 78, POL
– About 2 weeks ago.
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1 of 10
USA
– About 2 weeks ago.
I had a delivery sat up and says address not found. Go to the UPS site to correct it but now my package is nolonger found. Put in the tracking number and everything. Says correcting my address. But...
I had a delivery sat up and says address not found. Go to the UPS site to correct it but now my package is nolonger found. Put in the tracking number and everything. Says correcting my address. But has been saying that for about 2 weeks.
1 of 10
USA
– About 2 weeks ago.
Sat: Out for Delivery by 7pm....nothing
Sun: Your delivery date will be updated
Mon: Out for Delivery by 7pm...Still nothing
Tues:???...
Sat: Out for Delivery by 7pm....nothing
Sun: Your delivery date will be updated
Mon: Out for Delivery by 7pm...Still nothing
Tues:???
1 of 10
– About 2 weeks ago.
Going on 17 days for a 5lb package from Spokane, WA to England, AR
Pretty pathetic service, and customer service is even worse....
Going on 17 days for a 5lb package from Spokane, WA to England, AR
Pretty pathetic service, and customer service is even worse.
1 of 10
– About 2 weeks ago.
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1 of 10
Leawood, KS, USA
– About 2 weeks ago.
Note: I posted this experience and it says I'm in Leawood, KS, USA. This is incorrect. This concerns a shipment from Holland to the U.S.
Their customer service is one of the most...
Note: I posted this experience and it says I'm in Leawood, KS, USA. This is incorrect. This concerns a shipment from Holland to the U.S.
Their customer service is one of the most disorganised I've ever experienced. The individuals I spoke with on the phone were friendly enough and tried to be helpful, but it's clear the overall management and leadership at UPS is absolutely horrible. It took me 2 hours (!!!) of phone calls to get the help I needed. I would call their general customer service, they would ask me for my tracking number, etc, and after all that would transfer me to another department. Then I'd have to explain the same situation yet again (that the package I've sent using UPS Express has gone missing and there are no tracking updates whatsoever). Then that department would tell me I need to "file a claim" online and asks me for my email address so she can send me a link (don't you have my email already if I just gave you my tracking number?). Instead of helping to fill out a claim for me through the phone I now needed to do this myself through the email link which is fine.
I click the link and (because clearly UPS doesn't check to see if their website pages are working correctly or updated) I'm not able to select the option "Sender". The only option available to click is "Receiver", even though I am the sender of the package. Also, my problem isn't listed under the "Select reason for claim" list. All kinds of issues are listed there, but not the simple option of "Missing package". So I'm not able to file the claim correctly. Then I had to call them back yet again and explain that the the claims page wasn't working correctly (because of said issues). They then ask me to call the technical department, and instead of just transferring me, give me the number instead. I write down the number and call the tech department. Long story short, they weren't able to help me and I had to call regular customer service back again and explain the whole damn situation yet again, as well as giving him my tracking number yet again. Thankfully, this guy was friendly and helped me out. He helped file a claim for a missing package through the phone, and said I should be contacted within 24 hours through phone or email.
I thanked him for his patience, and immediately after the phone-call I'm asking myself "Why am I thanking him for HIS patience, when I have just been on the phone for literally 2 hours, trying to get the help I need for my missing UPS Express package." Shaking my head haha.
So now I'll have to see if they indeed contact me within 24 hours to help me figure out where the package is. Again, I chose the UPS Express option (which is close to $40) because I wanted my package, a large envelope with a long letter and a birthday card, to reach a friend in the U.S. on time for his birthday. 6 days later there's been no update on tracking and I don't even know if it's left my country (Netherlands).
Long story short: One of the most disorganised customer service experiences I've had, and also one of the most exhausting. If they were well organised this issue could have been solved in 10 minutes. Again, I spent literally 2 hours on the phone trying to get the help I needed. It's quite outrageous. Unless I truly had no other choice, I will never ship anything with UPS again. Last time for me.
1 of 10
Leawood, KS, USA
– About 2 weeks ago.
Their customer service is one of the most disorganised I've ever experienced. The individuals I spoke with on the phone were friendly enough and tried to be helpful, but it's clear the overall...
Their customer service is one of the most disorganised I've ever experienced. The individuals I spoke with on the phone were friendly enough and tried to be helpful, but it's clear the overall management and leadership at UPS is absolutely horrible. It took me 2 hours (!!!) of phone calls to get the help I needed. I would call their general customer service, they would ask me for my tracking number, etc, and after all that would transfer me to another department. Then I'd have to explain the same situation yet again (that the package I've sent using UPS Express has gone missing and there are no tracking updates whatsoever). Then that department would tell me I need to "file a claim" online and asks me for my email address so she can send me a link (don't you have my email already if I just gave you my tracking number?). Instead of helping to fill out a claim for me through the phone I now needed to do this myself through the email link which is fine.
I click the link and (because clearly UPS doesn't check to see if their website pages are working correctly or updated) I'm not able to select the option "Sender". The only option available to click is "Receiver", even though I am the sender of the package. Also, my problem isn't listed under the "Select reason for claim" list. All kinds of issues are listed there, but not the simple option of "Missing package". So I'm not able to file the claim correctly. Then I had to call them back yet again and explain that the the claims page wasn't working correctly (because of said issues). They then ask me to call the technical department, and instead of just transferring me, give me the number instead. I write down the number and call the tech department. Long story short, they weren't able to help me and I had to call regular customer service back again and explain the whole damn situation yet again, as well as giving him my tracking number yet again. Thankfully, this guy was friendly and helped me out. He helped file a claim for a missing package through the phone, and said I should be contacted within 24 hours through phone or email.
I thanked him for his patience, and immediately after the phone-call I'm asking myself "Why am I thanking him for HIS patience, when I have just been on the phone for literally 2 hours, trying to get the help I need for my missing UPS Express package." Shaking my head haha.
So now I'll have to see if they indeed contact me within 24 hours to help me figure out where the package is. Again, I chose the UPS Express option (which is close to $40) because I wanted my package, a large envelope with a long letter and a birthday card, to reach a friend in the U.S. on time for his birthday. 6 days later there's been no update on tracking and I don't even know if it's left my country (Netherlands).
Long story short: One of the most disorganised customer service experiences I've had, and also one of the most exhausting. If they were well organised this issue could have been solved in 10 minutes. Again, I spent literally 2 hours on the phone trying to get the help I needed. It's quite outrageous. Unless I truly had no other choice, I will never ship anything with UPS again. Last time for me.
1 of 10
Chehalis, WA, USA
– About 3 weeks ago.
Shipment was changed without my request to a "Vacation Hold" and would be delved on Mar 1st. Who the hell asked for a vacation hold is a mystery since it wasn't me. 4 times I called and...
Shipment was changed without my request to a "Vacation Hold" and would be delved on Mar 1st. Who the hell asked for a vacation hold is a mystery since it wasn't me. 4 times I called and finally was told that somebody from the local facility would call me that day... and of course there was no callback. The next day I called and according to their notes the facility tried to call me but nobody answered. I had the phone with me all day and there was no "unknown" call. So I finally gave up and said I'd wait for the delivery on Mar 1st. Yep, no package. So I called on the morning of Mar 2nd and was told that it would be delivered that day. When I asked if I could pick it up instead I was told it would cost me $9.99!! WTF? They changed the delivery date without my permission, lied about trying to contact me, lied about it being delivered on the 1st and then want to charge me? AND of course bio delivery on the 2nd and the UPS driver said he had multiple clients like me who were being lied to about their packages. So I called again and was told it had been changed to Mar 3rd and again no package today. FINALLY I got a customer service supervisor on the phone who called the local facility (Bellingham WA) herself and told them that I was going to pick the package up and I was NOT to be charged for that "privilege". Not blaming the poor customer service people as they can only tell me what shows ups on their screens. It's the basic operations assholes and the overpaid managers and VP's who don't give a shit about the customers.
1 of 10
– About 3 weeks ago.
You can not get anyone on the phone they lost my iPhone assholes...
You can not get anyone on the phone they lost my iPhone assholes
1 of 10
– About 3 weeks ago.
-Charging me $73.15 for the privilege of paying my $41.65 government duty fee.
-Then sending me an invoice weeks later with a different fee!
-No email, no follow up just a piece of paper...
-Charging me $73.15 for the privilege of paying my $41.65 government duty fee.
-Then sending me an invoice weeks later with a different fee!
-No email, no follow up just a piece of paper I received a full week after their due date.
After paying their outrageous brokerage fees (why so high?) I receive a letter in the mail a few weeks later. Somehow the amount owed on the invoice has changed and they want another $7.30 from me! I can't tell where this change came from.
There is no email or any other record of this change, just a random paper letter in the mail. I didn't think anyone seriously used normal mail anymore.
Okay fine, whatever, but I can't even log in to pay the extra bill because they have a 6 digit limit on the info field for account number and mine is 10 digits long...
Now I'm worried if I don't pay it I'll be subjected to their "late payment fee", which is 5% of outstanding charges. Not like 5% of $7.30 is a lot of money, but I'd loathe to give them more of my hard earned paycheck.
I'd be annoyed if they just charged you more than what's needed, but on top of that they can't be bothered to make it simple or easy to pay and understand their invoices.
Ridiculous and frustrating. I hope their company goes bankrupt.
I will make a point of telling everyone I know not to use UPS in the future.
1 of 10
Ottawa, ON, CAN
– About 4 weeks ago.
Well, for one thing, my husband had a very expensive hand made Native American Style flute that was probably stolen by a UPS worker - he was not scanning the shipments in and coincidentally our...
Well, for one thing, my husband had a very expensive hand made Native American Style flute that was probably stolen by a UPS worker - he was not scanning the shipments in and coincidentally our package never arrived to receiver and it's been months now - it's gone. We cannot put a claim on it because I (the wife) accidentally dropped it off at USPS thinking it was a USPS package and instead of just holding the package for me to return to get it, they gave it to UPS who picks up there nightly. The UPS driver does not scan things in there. The USPS employee that knows this still handed off the package to him (it really sucks that he did this!). Me, being naïve, did not ask USPS for a receipt, because we purchased the label online with UPS and with me thinking it was a USPS package and knowing we had been doing business with this USPS office for 15+ years, I trusted them. Learned my lesson.
A second reason that UPS sucks is that I just sold a handpainted Ukulele bag that was shipped using UPS on 4/14. Well, I printed the label and took package to UPS store on 2/14. Here it is now 2/21 and no tracking info available. It only reads "label printed." This makes me, in the customer's eyes, look like I have not taken the package to UPS yet. And I'm seeing and hearing this happening all the time now! Cannot blame COVID anymore!
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1 of 10
ROU
– About 1 Month ago.
Hey,
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1 of 10
Seacroft, H3, GBR
– About 1 Month ago.
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1 of 10
ROU
– About 1 Month ago.
Hey,
I hope you're doing well. I'm a representative from Copy.AI and I'm contacting businesses, creators, and teams to introduce them to the most powerful AI-driven content...
Hey,
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Copy.AI is an easy-to-use and intuitive tool that helps you generate content quickly and accurately. Think of a topic and the AI will generate content with just a press of a button. It can also be used to write many different types of copy, such as emails, blog articles, video scripts, social media ads, product descriptions, website content, captions and so much more. Even write in over 25+ different languages.
It's designed with content writers in mind, so you can trust that it will provide you with top-notch content every time. Plus, the AI takes into account your target audience so that the content will be tailored to their needs. And guess what - The generated content is devoid of any plagiarism! How about that?
These features and benefits are just the tip of the iceberg; there are so many more things you can do with it that it will simply blow you away.
So if you're seeking a way to simplify and reduce the amount of time and energy invested without compromising on the quality of your content, give Copy.AI a spin.
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1 of 10
Kansas, OK, USA
– About 2 months ago.
Package was suppose to arive January 27 of not didn't get it Monday Ice storm, Tuesday little better Wednesday roads clear but UPS is not even coming to town today they said Bull shit It's...
Package was suppose to arive January 27 of not didn't get it Monday Ice storm, Tuesday little better Wednesday roads clear but UPS is not even coming to town today they said Bull shit It's been 7 Days and they are 1 hour from my house can't tell me when I'll get it
I hope they go under real soon will never order anything shipped aUPS again
1 of 10
Salem, MA, USA
– About 2 months ago.
USPS Priority Mail is way better and cheaper than UPS Ground.
I will NEVER use UPS again. They can kiss my A**.
...
USPS Priority Mail is way better and cheaper than UPS Ground.
I will NEVER use UPS again. They can kiss my A**.
1 of 10
– About 2 months ago.
They said “unable to deliver, business closed.” They drove to the airport half a mile away from my house. I hope the driver’s mother gets colon cancer. ...
They said “unable to deliver, business closed.” They drove to the airport half a mile away from my house. I hope the driver’s mother gets colon cancer.
1 of 10
CHE
– About 2 months ago.
Lamentable service, corporation qui gagne de l’argent au volume et se fout bien de la gueule des citoyens, des employés mielleux qui ne règlent aucun problème mais comment une pareille entreprise...
Lamentable service, corporation qui gagne de l’argent au volume et se fout bien de la gueule des citoyens, des employés mielleux qui ne règlent aucun problème mais comment une pareille entreprise de m peut elle subsister mystère?
Une honte
1 of 10
BEL
– About 2 months ago.
Need an airplane part overnight (SD Card) so I pay $85.00 to ship it overnight from Punta Gorda FL to Fort Lauderdale FL. You guessed it no package. Called the number and the stupid sorry ass robot...
Need an airplane part overnight (SD Card) so I pay $85.00 to ship it overnight from Punta Gorda FL to Fort Lauderdale FL. You guessed it no package. Called the number and the stupid sorry ass robot cannot understand the tracking number and hangs up on you. Now another day airplane is grounded and another charter lost. $$$$$$
From now on I will ask; if they only ship UPS NO SALE.
1 of 10
Ottawa, ON, CAN
– About 2 months ago.
Used to be my favorite shipper a few years back. Fast, never lost anything, okay customer service, but now they can't even bother to update tracking info for shipments. They're abysmal to deal...
Used to be my favorite shipper a few years back. Fast, never lost anything, okay customer service, but now they can't even bother to update tracking info for shipments. They're abysmal to deal with and I wish every company would stop shipping through them because god they suck.
1 of 10
– About 2 months ago.
I have been shipping my packages using UPS since USPS' wait line is usually long. Last week I brought to packages to ship. I packaged them using heavy plastic wrapping packages, very well done....
I have been shipping my packages using UPS since USPS' wait line is usually long. Last week I brought to packages to ship. I packaged them using heavy plastic wrapping packages, very well done. The UPS employee took my packages ad said I needed to use UPS plastic sacks otherwise he was not going to ship them. What???!!! So I ended up buying two flimsy plastic bags to put my already packaged items in. I paid $4.50 for those flimsy UPS plastic bags. When I got home, I looked at UPS website and read that customers can wrap the items themselves and no need to buy special plastic sacks from UPS. Corrupt!
1 of 10
– About 2 months ago.
Disorganised, couldn't organise a piss up at a brewery. I missed first delivery as I was out, they had left a customs invoice which I paid over the phone. Didn't hear anything for a while...
Disorganised, couldn't organise a piss up at a brewery. I missed first delivery as I was out, they had left a customs invoice which I paid over the phone. Didn't hear anything for a while until sender said the parcel was being returned to them. Strange as I had not had any missed delivery cards left. I asked for tracking number and checked it. It said I missed delivery 3 times, I was out the first time, but not the dates of the second or third. Checked CCTV and found they had not been anywhere near the property on the days of the second or third attempt.
I phoned customer customer disservice and they told me I had to pay the customs fee, I had to provide payment reference number to prove I had actually already paid the fee. The call handler then told me I had missed the second and final delivery attempts. When I told them they had not visited the second or third time and had CCTV to prove this they deleted those entries from the tracking information! Fortunately I have screenshot.
Tried to get the parcel redelivered, but apparently they couldn't change delivery as I'm not signed up to their my choice service. Fine I'll sign up. Turns out this his takes up to 2 weeks as they have to send a letter in the post. FFS. Received the letter in the post today with instructions on how to complete registration - Hooray! Went to website, entered details, 'an unknown error occurred'.
I hate UPS, I hate the shocking level of disorganisation and stupid systems they have in place I wish misery and despair on everyone who works for UPS.
1 of 10
– About 2 months ago.
I purchased ammo online in Georgia. USA.
On Jan 1st. Details say label created package picked up on the second scanned in at atlant ga. On the 3rd then the package sits in Atalanta ga until the...
I purchased ammo online in Georgia. USA.
On Jan 1st. Details say label created package picked up on the second scanned in at atlant ga. On the 3rd then the package sits in Atalanta ga until the 9th . Then the dumb asses send it to California l??? Why??? it’s 2 day ground from Atlanta to central florida.it has sat in Anaheim California for three days now now it’s saying the expected delivery is the 17th that’s 16 days to cover eight hours worth of road from Atlanta Georgia to Central Florida wtf???
1 of 10
– About 2 months ago.
And the drivers always THROW my packages at my door. It freaks my dogs out!!!! Good thing nothing breakable so far. ...
And the drivers always THROW my packages at my door. It freaks my dogs out!!!! Good thing nothing breakable so far.
1 of 10
– About 2 months ago.
Every single time I was shipped a package through UPS over the past few months, every single package was super late & one was even lost. UPS use to be great. What happened to them??? Now they are the...
Every single time I was shipped a package through UPS over the past few months, every single package was super late & one was even lost. UPS use to be great. What happened to them??? Now they are the worst shipping company. I really wish businesses would stop using them.
1 of 10
– About 2 months ago.
package was supposed to be here today. When I ordered from Home Depot it was guaranteed next day. Your company sucks! This is why Amazon will take you over. Keep up the shitty work, your market share...
package was supposed to be here today. When I ordered from Home Depot it was guaranteed next day. Your company sucks! This is why Amazon will take you over. Keep up the shitty work, your market share is dwindling!
1 of 10
– About 2 months ago.
To say that UPS Sucks is an understatement! They deliver a COD package, fail to collect & insist that I file a claim to get my money. Really? That'll take probably 30 to 60 days if ever in...
To say that UPS Sucks is an understatement! They deliver a COD package, fail to collect & insist that I file a claim to get my money. Really? That'll take probably 30 to 60 days if ever in addition to the over 30 days since the package was delivered.
1 of 10
– About 2 months ago.
How normal is it that these UPS Delivery Drivers now wear masks -- when EXCLUSIVELY in the driver's seat, and when any Civilian outside asks a question, these UPS Drivers -- simply stop what...
How normal is it that these UPS Delivery Drivers now wear masks -- when EXCLUSIVELY in the driver's seat, and when any Civilian outside asks a question, these UPS Drivers -- simply stop what they do, and don't say anything --- and just look straight ahead.
Just look straight ahead as if to rob through their own windshield of their own delviery van.
1 of 10
– About 3 months ago.
Always just drops the package by my door without bothering to ring the doorbell right above where they drop the package. I am home all day every day and there is a sign that states RING BELL. FedEx...
Always just drops the package by my door without bothering to ring the doorbell right above where they drop the package. I am home all day every day and there is a sign that states RING BELL. FedEx somehow manages to ring the doorbell even if I never see the delivery person. UPS? Left their brain at home.
1 of 10
– About 3 months ago.
Here's a new way they'll screw you over. I have the app, so I get messages about delivery days and times. First told it would arrive 12/23. No. Tracking indicated it arrived just a few miles...
Here's a new way they'll screw you over. I have the app, so I get messages about delivery days and times. First told it would arrive 12/23. No. Tracking indicated it arrived just a few miles away at the local UPS 12/24. They promised delivery on 12/27.No. Tracking on 12/27 indicated it had now been delivered to a UPS warehouse in a different state about 600 miles south of here. Sent an inquiry/complaint and despite a delivery promised today by 9pm, now they suddenly need an address correction since my address suddenly lacks my apt. number. I will be stunned if it ever arrives.
1 of 10
– About 3 months ago.
UPS in Davenport FL didn't even try to deliver my package, they received it and returned it to sender. I have been tracking it since it left the warehouse and this is the first update I could...
UPS in Davenport FL didn't even try to deliver my package, they received it and returned it to sender. I have been tracking it since it left the warehouse and this is the first update I could find. WTF?! You suck, @UPS
1 of 10
Arlington, TX, USA
– About 3 months ago.
Out for delivery at 9:46am according to the tracking. It is almost 9pm and only God knows where my package is. 12 hour delivery window? This is BS! I paid extra for speedy delivery and my package is...
Out for delivery at 9:46am according to the tracking. It is almost 9pm and only God knows where my package is. 12 hour delivery window? This is BS! I paid extra for speedy delivery and my package is already a day late and no where to be found. I have things to do, can't sit at the house all day but the package requires a signature so here I am waiting (for 48 hours now). UPS is dog poop
1 of 10
Atlanta, GA, USA
– About 3 months ago.
Had an emergency out of state, had my package set to releiver 10 days later when I got back. So the say it's supposed to be re-delivered, the delivery time comes and goes. I call customer service...
Had an emergency out of state, had my package set to releiver 10 days later when I got back. So the say it's supposed to be re-delivered, the delivery time comes and goes. I call customer service and I'm told they mistakenly rerouted my package to some other part of the country and now I won't see it for another 8 days. This is a really important item that I needed on a certain date. They should be flying that package 1st day air as soon as they realized their mistake. Stupid UPS.
1 of 10
– About 3 months ago.
Sent two packages via UPS from Florida to New York on the same day. One I spent $70 so it would arrive by Christmas Eve and the other I spent $13 to arrive whenever. The $13 one (to Long Island)...
Sent two packages via UPS from Florida to New York on the same day. One I spent $70 so it would arrive by Christmas Eve and the other I spent $13 to arrive whenever. The $13 one (to Long Island) arrived on Christmas Eve while the $70 one (to Schenectady NY) has yet to be delivered as of 12/27. What a complete waste of money. I know the weather has been bad, but it makes no sense why one arrived early and the other one is in limbo God knows where. Next year I'm using FedEx. NEVER pay UPS extra for 'before Christmas' delivery. They guarantee nothing and don't give refunds. Thanks for ruining Christmas, UPS.
1 of 10
– About 3 months ago.
Tried to delete 2 logins on UPS website, they said it would take 8 days, s eriously!!!...
Tried to delete 2 logins on UPS website, they said it would take 8 days, s eriously!!!
1 of 10
– About 3 months ago.
Ordered a Christmas gift last week that was shipped via UPS Next Day Air. UPS never updated tracking once it got scanned in at the original hub. Finally got a “delivery exception” update at 3 am...
Ordered a Christmas gift last week that was shipped via UPS Next Day Air. UPS never updated tracking once it got scanned in at the original hub. Finally got a “delivery exception” update at 3 am this morning telling me delivery has now been rescheduled for Monday., the day AFTER Christmas and nearly a week since the order was shipped. The lazy idiots can’t get it right even when they charge the customer up the ying yang for expedited delivery.
1 of 10
Dartmouth, NS, CAN
– About 3 months ago.
UPS decided to attempt to deliver while I was working at normal working hours and left a tag saying "sign the back to allow driver to leave at door". I signed the tag and left it stuck to the...
UPS decided to attempt to deliver while I was working at normal working hours and left a tag saying "sign the back to allow driver to leave at door". I signed the tag and left it stuck to the door where it was placed. The driver failed to read the tag and left a second tag next to the other one saying this was the final notice and now my package is on its way back to Ontario. Thanks
1 of 10
Annapolis, MD, USA
– About 3 months ago.
Don't bother paying online, you'll either get one of two crap outcomes. One, you won't be able to pay online, sorry, doesn't work. Two, the driver will have a C.O.D. anyway. God forbid...
Don't bother paying online, you'll either get one of two crap outcomes. One, you won't be able to pay online, sorry, doesn't work. Two, the driver will have a C.O.D. anyway. God forbid I go to work and have my wife answer the door just to get charged again.
1 of 10
– About 3 months ago.
Their idiot driver did not knock or ring the doorbell. He left a note that i would have to wait another day for my package. ups sucks...
Their idiot driver did not knock or ring the doorbell. He left a note that i would have to wait another day for my package. ups sucks
1 of 10
Chatham, ON, CAN
– About 3 months ago.
Ordered 2 light Saber toys for my kids.
They tried delivering once, spoke to my in-laws who are from a foreign country and don't speak good English, there were outstanding import...
Ordered 2 light Saber toys for my kids.
They tried delivering once, spoke to my in-laws who are from a foreign country and don't speak good English, there were outstanding import fees, said they would come back next day at the same time, never came back, checked tracking after a few days and said delivery refused.
Never have I before actually wished someone had used Canada Post as a courier.
It's no coincidence that pronouncing UPS sounds like Oops
1 of 10
USA
– About 3 months ago.
Bought 2 $1.99 clipper guards from Remington. Supposedly they tried to "deliver twice" and nobody was home? JUST LEAVE IT AT THE DOOR. I've called 3 times already to tell you guys this. ...
Bought 2 $1.99 clipper guards from Remington. Supposedly they tried to "deliver twice" and nobody was home? JUST LEAVE IT AT THE DOOR. I've called 3 times already to tell you guys this.
1 of 10
SYC
– About 3 months ago.
iherb promo code 2022 https://code-herb.com/
...
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1 of 10
– About 3 months ago.
How is delivery by 9 pm a valid delivery window? How hard is it to create small windows of time for deliveries? Terrible...
How is delivery by 9 pm a valid delivery window? How hard is it to create small windows of time for deliveries? Terrible
1 of 10
– About 3 months ago.
Ups is 1000 x better than FedEx. If my package is shipped ups, I actually have a chance of getting it. ...
Ups is 1000 x better than FedEx. If my package is shipped ups, I actually have a chance of getting it.
1 of 10
Dearborn, MI, USA
– About 3 months ago.
Miss the shipment twice!...
Miss the shipment twice!
1 of 10
– About 3 months ago.
Ordered a desk from Amazon and it was delivered by UPS. Was on my patio a few days ago with the box completely obliterated. It had been torn apart and they wrapped two pieces of rape on each end to...
Ordered a desk from Amazon and it was delivered by UPS. Was on my patio a few days ago with the box completely obliterated. It had been torn apart and they wrapped two pieces of rape on each end to 'hold' it together. Meanwhile, parts were poking out and we could see the top on both ends were ruined. When we tried to drop it back off at UPS store, they said they couldn't take the box in that condition. When we argued that was exactly how they delivered it, they said it doesn't matter and refused to let us leave it. The guy was so rude.
1 of 10
– About 3 months ago.
I work for a company that unfortunately uses UPS as a shipper. The amount of calls I've dealt with the past 5 days alone dealing with lost UPS packages is truly incredible... How do you lose a...
I work for a company that unfortunately uses UPS as a shipper. The amount of calls I've dealt with the past 5 days alone dealing with lost UPS packages is truly incredible... How do you lose a fridge? How do you lose SIX of them?? And they just kind of shrug when I ask them for updates for my customers. Ugh. I will never ship with them!!!
1 of 10
Victoria, BC, CAN
– About 3 months ago.
Insane delivery dates. I was given 3 different dates at the same time, 1 date was from Apple (Dec 13), the other 2 dates were a day apart from UPS. The tracking said "Expected Delivery Dec 8",...
Insane delivery dates. I was given 3 different dates at the same time, 1 date was from Apple (Dec 13), the other 2 dates were a day apart from UPS. The tracking said "Expected Delivery Dec 8", pressing the details button said "Delivery Date of Dec 9". Dec 8 was not acceptable, so I paid $2.10 extra to move the date to Monday Dec 12 (the next advance date available on their list). I wanted to select a store pickup but it said the shipper (Apple) wouldn't allow it. I also wanted to select Dec 9 but I was not given that option either.
Around 6pm on Dec 8 the tracking changed to "Expected Delivery Dec 9". That date was what I wanted all along, so I went in and cancelled my request for Dec 12 delivery. This cancellation request then showed up on the tracking list. Great, I assumed my cancellation request would be honored. 12 hrs later I got a text from Apple saying my parcel is expected today (Dec 9). UPS tracking said parcel out for delivery. Again, great.
15 mins after that it said Reschedule Delivery Requested, Parcel is Being Held. Uh, no, I cancelled that 12 hrs prior. Now I have to wait all weekend when I could have had the parcel today. What a clusterfork. Why was I given 3 different delivery dates, how am I supposed to plan for that? Why did the system ignore my cancellation request when it clearly shows on the tracking list 12 hrs before? I would never have placed this order with Apple had I known they use UPS. What a horrible company, this is not my first bad experience with them.
1 of 10
– About 3 months ago.
UPS In my town stole my iphone 14 max pro 1 TB. Yesterday Apple issued me a new one and is supposed to be arriving today. Hope it isnt stolen again. Ups hires temps for the holidays who are thieves....
UPS In my town stole my iphone 14 max pro 1 TB. Yesterday Apple issued me a new one and is supposed to be arriving today. Hope it isnt stolen again. Ups hires temps for the holidays who are thieves. Beware having anything delivered UPS during this time!
1 of 10
USA
– About 4 months ago.
A 13 hour delivery window is not a valid business practice....
A 13 hour delivery window is not a valid business practice.
1 of 10
– About 4 months ago.
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It's been used by some of the biggest...
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1 of 10
Laval, QC, CAN
– About 4 months ago.
12/02/2022
21:18 Severe weather conditions have delayed delivery.
Quebec City, QC, Canada
Lol… it’s been sunny all day!
Bastards…...
12/02/2022
21:18 Severe weather conditions have delayed delivery.
Quebec City, QC, Canada
Lol… it’s been sunny all day!
Bastards…
1 of 10
– About 4 months ago.
Wow!!! I should have read this site 1st.
I have the saaaaame story as many of you.
Paid for overnight delivery of a .4 lb envelope to arrive Nov 30, 2022 from Dallas, Tx to Austin,...
Wow!!! I should have read this site 1st.
I have the saaaaame story as many of you.
Paid for overnight delivery of a .4 lb envelope to arrive Nov 30, 2022 from Dallas, Tx to Austin, Tx. (Needed by Dec 2nd, at the latest)
Obviously, its too late and my life is complicated now.
The package "is lost" and apparently I cant get a refund until the package is delivered???
Are you f'ng kidding me???
Im waiting on the "investigation email" most of you report will never arrive.
Looks like its back to FedX because UPS wont be getting business from me.
1 of 10
– About 4 months ago.
Pay for extra fast delivery, but it's UPS so it's coming later than original time I would have got without paying. f%@k YOU UPS TRASH!...
Pay for extra fast delivery, but it's UPS so it's coming later than original time I would have got without paying. f%@k YOU UPS TRASH!
1 of 10
Fairfield, CT, USA
– About 4 months ago.
An Over Night package from less than 100 miles away is taking more than 4 days to arrive! The sad part is that is is medicine for my husband who will go in withdrawal and be suffering due to not...
An Over Night package from less than 100 miles away is taking more than 4 days to arrive! The sad part is that is is medicine for my husband who will go in withdrawal and be suffering due to not having it. He is a disabled veteran and goes through this nonsense nearly every 30 days as that is the amount refilled in his prescription. We have been lied to on so many occasions both last night and this morning are the most recent ones, when we manage to get a warm body on the phone. IT truly is a miracle when a package comes in the timeframe it is supposed to come. If they lose the package, they never admit it. Their practice is that is will probably turn up in some truck in its return and they can try again tomorrow... Just so sad how they treat veterans let alone just another human being. What goes around needs to come around to this low integrity organization.
1 of 10
Laval, QC, CAN
– About 4 months ago.
UPS SUCKS! ????
COSTCO SUCKS either by encouraging UPS.
They don’t care about you.
You’re just a drop in the ocean
UPS????
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UPS SUCKS! ????
COSTCO SUCKS either by encouraging UPS.
They don’t care about you.
You’re just a drop in the ocean
UPS????
(Wow, makes me feel good ????)
Thanks to ups-sucks.net
1 of 10
– About 4 months ago.
Brought me a box that was soaked mid way through the entire thing. How does this even happen? Item inside was water damaged and their dumb policies make me refuse it and go after the company for a...
Brought me a box that was soaked mid way through the entire thing. How does this even happen? Item inside was water damaged and their dumb policies make me refuse it and go after the company for a refund. Ugh, I dislike that UPS is forced on me by companies.
1 of 10
– About 4 months ago.
Took a day off of my landscaping job that is dwindling down for the season to go to the orientation that UPS scheduled me for, only to have the manager very rudely tell me orientations were on Mondays...
Took a day off of my landscaping job that is dwindling down for the season to go to the orientation that UPS scheduled me for, only to have the manager very rudely tell me orientations were on Mondays and to go home. They cost me close to $300 today and wasted my time, then were f%@king rude about it. Not only did I quit a job I hadn't really started yet today at the UPS, I'm never going to use their services again.
1 of 10
– About 4 months ago.
My package has been sitting at the destination facility for 7 days. Today I called ups and they said I needed to file a claim. I followed the instructions in the email they sent me. Now they are...
My package has been sitting at the destination facility for 7 days. Today I called ups and they said I needed to file a claim. I followed the instructions in the email they sent me. Now they are saying they sent me an email to confirm my email address and the email hasn’t been received to inbox or spam. It’s now 4 hours later and no email. I think it’s clear that they don’t want people to be able to successfully file claims. They’d just prefer consumers and shippers be out millions of dollars each year.
1 of 10
– About 4 months ago.
My package arrived at the city I live in on the 25th…..it’s now the 29th and it’s still just sitting there pending processing…..WTF?...
My package arrived at the city I live in on the 25th…..it’s now the 29th and it’s still just sitting there pending processing…..WTF?
1 of 10
USA
– About 4 months ago.
UPS total failure to deliver Amazon purchases!!
Totally unreliable!!...
UPS total failure to deliver Amazon purchases!!
Totally unreliable!!
1 of 10
Monroeville, PA, USA
– About 4 months ago.
They've sucked for years. If they're ground map tells you two days, tack on an extra 5 or 6 days. Even in the middle of summer, no holidays. UPS will scan your packages for 3 days straight in...
They've sucked for years. If they're ground map tells you two days, tack on an extra 5 or 6 days. Even in the middle of summer, no holidays. UPS will scan your packages for 3 days straight in the same location to make it look like they're doing something. I'm a retired telephone engineer, never worked for any delivery company. FedEx is the Mercedes of delivery and UPS is the Turd (cause turds are brown - like their slogan what can brown do for you). Just a sh!tty delivery company.
1 of 10
– About 4 months ago.
What's the point of getting my package to my state, 30 mins away, then letting it just sit there for a full day? It was supposed to come today, but considering it hasn't moved in 16 hours, and...
What's the point of getting my package to my state, 30 mins away, then letting it just sit there for a full day? It was supposed to come today, but considering it hasn't moved in 16 hours, and didnt brave the 30 minute trek to the depot, it looks like it wont be on time. It's very frustrating and annoying to know that I could drive to get it myself much faster and without the bs. Really UPS? You cant move a trailer 20 miles to get your customers their orders? Its pathetic. I'd be embarrassed
1 of 10
– About 4 months ago.
Stop shipping with this company, they are f,ups. when i get deliveries to my P.O. Box, i get my delivery, no issues, all good. ...
Stop shipping with this company, they are f,ups. when i get deliveries to my P.O. Box, i get my delivery, no issues, all good.
1 of 10
– About 4 months ago.
Where the heck is the t-shirt I ordered 20 days ago…and to use the UPS tracking site is a joke!
I am 0-2 in using UPS…will not ise them if at all possible…and will try to get a...
Where the heck is the t-shirt I ordered 20 days ago…and to use the UPS tracking site is a joke!
I am 0-2 in using UPS…will not ise them if at all possible…and will try to get a refund for the second time!
They are horrible!
1 of 10
– About 4 months ago.
Aren't Air deliveries supposed to take priority? Isnt that why you would pay $100 to ship 2 lbs? So why is my driver delivering Ground packages before an Air? Yeah, you have until 1:30 IF YOU NEED...
Aren't Air deliveries supposed to take priority? Isnt that why you would pay $100 to ship 2 lbs? So why is my driver delivering Ground packages before an Air? Yeah, you have until 1:30 IF YOU NEED IT, but its supposed to go in order of package class. It's so UPS to say f it and do what they want. Way to find a way to piss off customers UPS, you guys are real gems.
1 of 10
San Antonio, TX, USA
– About 4 months ago.
I don't think I've had a package come through UPS on time or without a problem once in the last 5 years or so. Every single time, I'll get an "arrive by" date that will spend the...
I don't think I've had a package come through UPS on time or without a problem once in the last 5 years or so. Every single time, I'll get an "arrive by" date that will spend the next two weeks getting shifted back, over and over again. By far the worst shipping company available.
1 of 10
New Kensington, PA, USA
– About 4 months ago.
UPS had my item last week. Said they "attempted delivery" during a federal holiday. They then said they gave the package to USPS. USPS did not receive the package for another 5 days.
...
UPS had my item last week. Said they "attempted delivery" during a federal holiday. They then said they gave the package to USPS. USPS did not receive the package for another 5 days.
1 of 10
– About 4 months ago.
UPS 3 Day Select took 13 days ??? My package departed from Louisville KY to South Charleston,WV - Roanoke VA - Phoenix,AZ - Goodyear AZ - Back to Louisville,KY - South Charleston,WV a second time and...
UPS 3 Day Select took 13 days ??? My package departed from Louisville KY to South Charleston,WV - Roanoke VA - Phoenix,AZ - Goodyear AZ - Back to Louisville,KY - South Charleston,WV a second time and again to Roanoke,VA to Tampa,FL - Jacksonville,FL - Richmond,VA - Gaithersburg,MD - Salisbury,MD - Then to Hodgkin,IL - Baltimore,MD then to Salisbury,MD for a second time and finally to Chincoteague,VA for my delivery. This is worse than dumb and dumber…The most Stupid route I’ve ever seen ??? “ Ridiculous! “
1 of 10
SWE
– About 4 months ago.
Hey, my name’s Eric and for just a second, imagine this…
- Someone does a search and winds up at ups-sucks.net.
- They hang out for a minute to check it out. “I’m...
Hey, my name’s Eric and for just a second, imagine this…
- Someone does a search and winds up at ups-sucks.net.
- They hang out for a minute to check it out. “I’m interested… but… maybe…”
- And then they hit the back button and check out the other search results instead.
- Bottom line – you got an eyeball, but nothing else to show for it.
- There they go.
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1 of 10
– About 4 months ago.
Last year they claimed a delivery that never occurred which oddly, they then delivered 6 weeks later on my porch?
Now my package has been sitting in my cities facility for 2 weeks according to...
Last year they claimed a delivery that never occurred which oddly, they then delivered 6 weeks later on my porch?
Now my package has been sitting in my cities facility for 2 weeks according to tracking. Can’t get a human being to ask why i don’t have it
1 of 10
– About 4 months ago.
You folks are complaining about not getting your items or getting them late. Try shipping through them and after damaging the merchandise they leave the seller high and dry when comes to filing a...
You folks are complaining about not getting your items or getting them late. Try shipping through them and after damaging the merchandise they leave the seller high and dry when comes to filing a claim.You may have not got your item in one piece but the seller is out the money. Its almost impossible to file a claim on line and there customer service seems completely clueless.Its all figured into the plan. Make it so difficult you wont try.
Iwill go back to USPS..they suck less
1 of 10
– About 4 months ago.
UPS constantly claims they have delivered a package and then there is no package to be found. Are these guys given a reading test for both numbers and maps ? Apparently not....Tired of claims of...
UPS constantly claims they have delivered a package and then there is no package to be found. Are these guys given a reading test for both numbers and maps ? Apparently not....Tired of claims of delivery, me hunting all over the neighborhood and then hours after it was supposedly delivered to my front door = a neighbor from blocks away shows up with the package. Looking for something again today....I think the delivery people steal half of the "missing" packages, especially if they think it's something electronic or re-sellable. Terrible tracking. Hate them so much !!
1 of 10
USA
– About 4 months ago.
Hate UPS? Read FedEx comments....
Hate UPS? Read FedEx comments.
1 of 10
Padua, 20, ITA
– About 4 months ago.
UPS Literally got my house address wrong for 3 times...and they said i wasnt home, which is all cap since there was always somebody home and aint nobody ring our bell or none. And now I gotta reclaim...
UPS Literally got my house address wrong for 3 times...and they said i wasnt home, which is all cap since there was always somebody home and aint nobody ring our bell or none. And now I gotta reclaim my package just because of their stupid ass. I aint ever had such issues with other delivery companies!!!
1 of 10
– About 4 months ago.
I hate UPS so much. I don't understand why retailers don't give you the option to choose which company you want to deliver your package. The UPS guy on my route seems to just drive by my...
I hate UPS so much. I don't understand why retailers don't give you the option to choose which company you want to deliver your package. The UPS guy on my route seems to just drive by my apartment without even trying to get in. Once they are at the door the landlord opens the door. There is also a sign that says the back door is wide open. Amazon, FedEx, DoorDash, etc. Delivery ppl can figure this out, but not UPS. Instead they drop my package off at some dusty CVS in the hood where the parking lot is a nightmare and there is only one person working so you have to wait on a long line. But this latest feat was their best magic trick, in the tracking it said they dropped it off there, but I went through the nightmare line and traffic, only to discover the package is not there. I paid for 3 day shipping because I needed the item by October 25. It is now November 9 and I don't have the package. Now when I put in the tracking number the UPS site just says loading. UPS you are supposed to deliver packages, but instead you lose, steal, and abuse packages.
1 of 10
Herkimer, NY, USA
– About 4 months ago.
Every single time I have a package shipped to me via UPS there's a delay. Even if it does miraculously get delivered on time, expect the package to look like it traveled through a warzone....
Every single time I have a package shipped to me via UPS there's a delay. Even if it does miraculously get delivered on time, expect the package to look like it traveled through a warzone.
1 of 10
– About 5 months ago.
Contact UPS if you have low blood pressure, if you like rabbit holes, automated customer disservice, and talking with people who cannot answer a single off script question with asking unrelated,...
Contact UPS if you have low blood pressure, if you like rabbit holes, automated customer disservice, and talking with people who cannot answer a single off script question with asking unrelated, non-productive questions of their own, before apologizing for not being able to help you.
Their motto should be something like: "You're lucky when we're lucky ". If you have had several experiences with UPS, chances are better than half of them were awful, dismal, terrible, or "D", all of the above.
It is difficult to get a UPS person to talk with you, and even more difficult to get the same answer from more than one of them.
It's amazing they have anything that could be called a "success rate". I just don't understand why businesses would contract UPS for package handling.
1 of 10
New Westminster, BC, CAN
– About 5 months ago.
I got an email stating that my package was out for delivery. 2 min later another email stating that the package missed by the recipient. I called them to have them call me or text me to say when they...
I got an email stating that my package was out for delivery. 2 min later another email stating that the package missed by the recipient. I called them to have them call me or text me to say when they are here cause I don't have a buzzer to my apartment or I can have it delivered to another friends place or I could pick it up. He said it would take a few days to reset it up for another house or pick up and said he will note that they will call or text. Got neither the next day and missed the delivery. Then they told me that oh that agent was wrong and a driver cannot do that. I wish companies would boycott UPS using them for deliveries.
1 of 10
– About 5 months ago.
UPS is AWFUL and I hate that the USPS works with them. I ordered something in October. It was picked up by UPS BUT they lost the package!!! ...
UPS is AWFUL and I hate that the USPS works with them. I ordered something in October. It was picked up by UPS BUT they lost the package!!!
1 of 10
– About 5 months ago.
they can't delivery my packages today because they said there was a break down in their local facility and further delivery will be unknown when. WTF do they only have one facility...
they can't delivery my packages today because they said there was a break down in their local facility and further delivery will be unknown when. WTF do they only have one facility or............f%@king ups.
1 of 10
GBR
– About 5 months ago.
UPS IS A LYING SACK OF SHIT
they said they delivered something and they didn't
why are they so bad at their ONE JOB...
UPS IS A LYING SACK OF SHIT
they said they delivered something and they didn't
why are they so bad at their ONE JOB
1 of 10
Horsham, PA, USA
– About 5 months ago.
UPS CSR SYSTEM SUCKS!!! ...
UPS CSR SYSTEM SUCKS!!!
1 of 10
– About 5 months ago.
Oh boy I guess my package missed its once every 24-36 hour movement attempt. Arrived in my state at 6:30 last night but no movement since, and it only needed to travel another 30 minutes max. How...
Oh boy I guess my package missed its once every 24-36 hour movement attempt. Arrived in my state at 6:30 last night but no movement since, and it only needed to travel another 30 minutes max. How pathetic is that? Ups takes 3 days to move 3 states, then fails to move the last 18 miles so package can be on time. Maybe if they actually tried to keep things moving, and tried transporting things like they are paid for, instead of actively looking for reasons not to deliver things on time, there wouldn't be 10's of 1000's of complaints. I've never seen any big company try so little to achieve their stated purpose. It's like UPS tries to fail just to show how important they are. It's weird but it's like UPS has a serious ego problem.
1 of 10
Strongsville, OH, USA
– About 5 months ago.
I think its kind of fun how trying to find the package that THEY lost is a Kafka-esque maze of dumbassery that leads absolutely no where and is designed to frustrate you into giving up and accepting...
I think its kind of fun how trying to find the package that THEY lost is a Kafka-esque maze of dumbassery that leads absolutely no where and is designed to frustrate you into giving up and accepting you should only use the post office from here on out. I also enjoy how they say right on the 800 number no one can help you, to file a claim on the website. But you can't use the website unless you have an account. Ah! Well played, UPS! So after they collect your information to sell it to third parties and you are able to find find the place on the site to file the lost package claim they say your package cannot have a claim filed upon it. Happy days are here again! I have wasted an hour trying to just get a response on your mistake, only to be told to screw off and that I cannot be helped. I certainly hope my kid's Halloween costume will enjoy living out the rest of it's days in a UPS facility in Rossford Ohio instead of, you know, being delivered. What a bunch of turds.
1 of 10
– About 5 months ago.
I am genuinely amazed at how predictably terrible UPS is in comparison to their competitors. I truly cannot recall the last time I had a UPS package arrive on time with no issues. Meanwhile, the...
I am genuinely amazed at how predictably terrible UPS is in comparison to their competitors. I truly cannot recall the last time I had a UPS package arrive on time with no issues. Meanwhile, the deliver date for USPS, and FedEx hardly ever changes, and sometimes arrives a day early. I have a really hard time understanding how UPS is still doing any business, their delivery service is shockingly incapable in comparison to competitors.
1 of 10
– About 5 months ago.
Screwed up again UPS. My propane heater I ordered off Amazon was rescheduled to be delivered on October 26th by 7pm and it didn't show a second time. No delivery truck all day and no way they...
Screwed up again UPS. My propane heater I ordered off Amazon was rescheduled to be delivered on October 26th by 7pm and it didn't show a second time. No delivery truck all day and no way they could find address in the middle of Fallon Nevadas 6:30pm sunset making it impossible to see rural housing. Thank you so much for being inconsiderate and not caring that my delivery missing means we must endure 24 degree temperature at night without any means of heat as we live on solar and propane methods. This was supposed to help us stay warm. Why do I pay for Amazon prime to be stuck with a delivery service like ups. I don't have these issues with FedEx or USPS deliver stuff. They have gotten familier with the area because the same FedEx guy delivers our FedEx packages. He even calls us if he has delivery issues. Unlike ups who doesn't call even though we provide contact info
1 of 10
– About 5 months ago.
The package arrived at usp on 10/20 and I just got the delivery date today (10/26) that it would be delivered today. The tracking read that the package left a ups center late in the afternoon today...
The package arrived at usp on 10/20 and I just got the delivery date today (10/26) that it would be delivered today. The tracking read that the package left a ups center late in the afternoon today from Spokane Wahington approximately 450 miles from here. I called their customer service and they stated that it was due to be delivered on 10/31 or 11 days from when it was sent where their website says 4 days for delivery. Is it a lack of workers, too much internet orders or what? Awful service for this package.
1 of 10
– About 5 months ago.
Ordered propane heater off Amazon because we live off grid using propane and solar. At night it's hitting 25 degree with no heat source to keep me warm. Was due for delivery on October 25th by...
Ordered propane heater off Amazon because we live off grid using propane and solar. At night it's hitting 25 degree with no heat source to keep me warm. Was due for delivery on October 25th by 7pm in Fallon Nevada.
October 23rd (ordered)
October 24th at 4:51pm departed Salem Oregon
October 24th at 12:38 arrived to lanthrop CA and departed at 8:22pm
October 25th at 12:51am arrived to sparks NV.
4:56am processed in sparks NV.
5:00am loaded on vehicle for delivery
10:25am out for delivery Fallon Nevada
October 25th at 1:01pm it was marked delivered to front porch (it was not) I filed a complaint and there was no update until 9pm when the route finally updated. Now it does this
October 25th at 9pm these updates show up
4:59pm departed sparks facility
5:27pm arrived at sparks facility
6:21pm departed sparks facility
October 26th 2:48am arrived in Ontario CA
Now it's expected to arrive today by 7pm and it has completely left the state of Nevada in which it is supposed to be delivered in. How is this acceptable.
1 of 10
– About 5 months ago.
Why is ups tracking so terrible and what's the point if even the employees say scand means nothing? My package arrived at my local distro but then nothing else happened. Cs says that the scans are...
Why is ups tracking so terrible and what's the point if even the employees say scand means nothing? My package arrived at my local distro but then nothing else happened. Cs says that the scans are just logical, they have no real clue where anything is, only where they are supposed to be. So what's the point? Another late/lost package from ups, imagine my surprise.
1 of 10
– About 5 months ago.
I work during the day. I have no one to sign for a package. They must hire idiots to deliver packages because they said on the note on my door that they would leave the package at a station on the...
I work during the day. I have no one to sign for a package. They must hire idiots to deliver packages because they said on the note on my door that they would leave the package at a station on the other side of town. There is a station less than half that distance from my house. What a bunch of idiots. Ups sucks!
1 of 10
– About 5 months ago.
Now these high school drop outs make one attempt to deliver. Attempt isn’t even the appropriate adjective. They go to a building, if they can’t get in the take your package to Drop facility and...
Now these high school drop outs make one attempt to deliver. Attempt isn’t even the appropriate adjective. They go to a building, if they can’t get in the take your package to Drop facility and wait for you to come pick it up. They used to make at least 3 attempts for delivery. Not anymore. I’m disabled, can’t get to your pick up point. Asked UPS to re-deliver to me. They never did. Instead UPS said they delivered back to to sender at sender’s request. When I called sender they told me they’ve been having a lot of problems with UPS and they never requested it back and they’ll resend. Thanks UPS, you picked a fitting color for your company banner; dog shit.
1 of 10
– About 5 months ago.
I was literally sitting on my couch and someone slaps a sticker on my door and disappears, no knock, no doorbell. The sticker says that it needs a signature and there was no one home to sign for it...
I was literally sitting on my couch and someone slaps a sticker on my door and disappears, no knock, no doorbell. The sticker says that it needs a signature and there was no one home to sign for it so I have to wait two days to pick it at a UPS store. Are you kidding me? I was right here! If you’d actually rung the doorbell before bolting back to your truck, I’d have my package and you’d get credit for your delivery! Lazy moron!
1 of 10
Brookings, SD, USA
– About 5 months ago.
Constantly late and damaged packages, to include rude staff and drivers, along with non-existent customer service. All the aforementioned, and UPS has the nerve to do this (this notice came in an...
Constantly late and damaged packages, to include rude staff and drivers, along with non-existent customer service. All the aforementioned, and UPS has the nerve to do this (this notice came in an email from them):
The following changes will take effect on December 27, 2022:
• The rates for UPS® Ground, UPS Air and International will increase an average net 6.9%.
• UPS Air Freight rates within and between the U.S., Canada, and Puerto Rico will increase an average net 6.2%.
1 of 10
Orchard Park, NY, USA
– About 5 months ago.
Good luck ever talking to a human who can actually help you out. They now charge $7.99 to pick up your package after their app isn’t working so you had no idea what time to be home to sign for it. ...
Good luck ever talking to a human who can actually help you out. They now charge $7.99 to pick up your package after their app isn’t working so you had no idea what time to be home to sign for it. Back to the sender it goes. This isn’t the first time unfortunately. Guess who loses…. Me.
1 of 10
– About 5 months ago.
They refuse to leave the package. But I’m supposed to be home all day until 7:pm waiting for their appearance. I had no problem because I told my driver to leave it. Than UPS decided they would not...
They refuse to leave the package. But I’m supposed to be home all day until 7:pm waiting for their appearance. I had no problem because I told my driver to leave it. Than UPS decided they would not allow that even though there had been no problems,I had to be home. Who is home in the daytime? NO ONE! Who does UPS think they are that they can dictate to me and deliver when ever they feel like. I’m just supposed to be here waiting! Stop using UPS to ship!!!
1 of 10
– About 5 months ago.
UPS sucks bc literally, no matter what service you pay for, theres always a problem. Today it's a next day air that says it's on time, the flight departed and landed, but tracking wont update....
UPS sucks bc literally, no matter what service you pay for, theres always a problem. Today it's a next day air that says it's on time, the flight departed and landed, but tracking wont update. So the customer is left to wonder "did just my package not make it?", "is it just the tracking?", "did it get lost?". No other delivery company has these chronic issues and it makes an incredibly stressful situation. I wish companies wouldn't use UPS. I'm so sick of paying extra for the purpose of making it less stressful, only to have UPS f%@k up anyways.
1 of 10
– About 5 months ago.
UPS uses Google Maps to find addresses. I have lived in my address for 2 years come December and they still cannot find my address. I just got a phone returned to send on 'Invalid Address'...
UPS uses Google Maps to find addresses. I have lived in my address for 2 years come December and they still cannot find my address. I just got a phone returned to send on 'Invalid Address' claims. I called and they think using Google maps as their only mode of finding addresses is all right. Waze can find me, Fed-Ex can find me, Amazon finds me ... but UPS can't figure it out .... I will NEVER again work with anyone that ships with UPS. What a terrible business!!!
1 of 10
– About 5 months ago.
Apparently UPS has decided it's not delivering my area today. Its 10:40 and loaded on delivery car, but not out for delivery. Who starts working at 11 am? No one productive, that's who. Really...
Apparently UPS has decided it's not delivering my area today. Its 10:40 and loaded on delivery car, but not out for delivery. Who starts working at 11 am? No one productive, that's who. Really really unimpressive for a multi billion dollar company.
1 of 10
– About 5 months ago.
I was just starting to think UPS got it together, but no. My package is in my state since 8 pm, but didn't get on the next connection. Why is ups so inflexible? They cant make adjustments. They...
I was just starting to think UPS got it together, but no. My package is in my state since 8 pm, but didn't get on the next connection. Why is ups so inflexible? They cant make adjustments. They just delay instead of going the extra mile for their customers. If a trailer is 10 mins late, they delay your package, instead of just doing the work, 10 minutes later. Very very lazy
1 of 10
Groningen, 04, NLD
– About 5 months ago.
Todat UPS decided not to ring my doorbell and skip my house completely to drop my package off at a service point so now I have to pick it up myself anyways, might as well have gone to the store...
Todat UPS decided not to ring my doorbell and skip my house completely to drop my package off at a service point so now I have to pick it up myself anyways, might as well have gone to the store
1 of 10
USA
– About 5 months ago.
It's amazing how ups tracking is so bad. Recently had a package delayed due to a railroad issue. From that moment on ups tracking will not give a out for delivery or delivery date, even though the...
It's amazing how ups tracking is so bad. Recently had a package delayed due to a railroad issue. From that moment on ups tracking will not give a out for delivery or delivery date, even though the package arrived in the delivery terminal 2 days ago. I will likely get my package today, but the tracking is now DOA.
1 of 10
USA
– About 5 months ago.
UPS is the most useless trash carrier. ...
UPS is the most useless trash carrier.
1 of 10
– About 5 months ago.
UPS is horrible!! They left a note, never tried to contact us. Then I called and they promised someone would call me within the hour. After 90 mins I called back and they claimed they called me after...
UPS is horrible!! They left a note, never tried to contact us. Then I called and they promised someone would call me within the hour. After 90 mins I called back and they claimed they called me after 30 mins. I said BS. I have no missed calls and no voice mails.????
1 of 10
– About 5 months ago.
OMG!! Just found out that a package that I REALLY need is being delivered tomorrow and that it needs a signature. That's fine, except I WILL BE RUNNING ERRANDS ALL DAY TOMORROW for a trip that...
OMG!! Just found out that a package that I REALLY need is being delivered tomorrow and that it needs a signature. That's fine, except I WILL BE RUNNING ERRANDS ALL DAY TOMORROW for a trip that starts on Monday.
I have repeatedly tried contacting a human being @ OOPS, to no avail. I simply want to pre-sign for the package. AHHHHHHHH!!
I'm beyond frustrated. UPS SUX.
1 of 10
Los Angeles, CA, USA
– About 5 months ago.
Hey, is your agency looking for more clients? We're producing around 250 digital marketing leads per day. Let me know if you're looking to scale & want more info.
Take care.
Hey, is your agency looking for more clients? We're producing around 250 digital marketing leads per day. Let me know if you're looking to scale & want more info.
Take care.
Adam
1 of 10
– About 5 months ago.
Took work off to receive an important package. Driver even f%@king rang the doorbell, just stuck a note on the door. I was in the f%@king kitchen the dumb twat probably didn't even take the...
Took work off to receive an important package. Driver even f%@king rang the doorbell, just stuck a note on the door. I was in the f%@king kitchen the dumb twat probably didn't even take the package out.
f%@k them, UPS can get fisted.
1 of 10
Bloomington, IN, USA
– About 5 months ago.
Part 2 of this BS below. Email replies from UPSuck:
Thank you for taking the time to contact us.
I sincerely apologize if the package was returned back to you and for causing...
Part 2 of this BS below. Email replies from UPSuck:
Thank you for taking the time to contact us.
I sincerely apologize if the package was returned back to you and for causing you all of this inconvenience. I do understand this is really disappointing and this is not the service that we want you to experience. In regards to this concern, I have submitted this concern to the local dispatch and please be advised that the email response will be made as soon as possible today for further assistance.
We will be doing everything on our end to avoid the reoccurrence of this incident. Know that reports like this will improve our services to our customers.
I'm hoping for your understanding and patience.
The "LOCAL" reply:
We are contacting regarding the information request fort the tracking number 1Zxxxxxx. It was return to shipper since was involved into fraudulent patterns, I apologize in advance for being unable to provide further information.
1 of 10
Bloomington, IN, USA
– About 5 months ago.
Sent a package, later the guy I sent it to told me UPSuck said I had requested to return it to me. What BS. Blaming it on me, when it was actually them that screwed up. I got an email from UPSuck,...
Sent a package, later the guy I sent it to told me UPSuck said I had requested to return it to me. What BS. Blaming it on me, when it was actually them that screwed up. I got an email from UPSuck, that said I was charged $10 due to package being returned "Undeliverable". My discover card was saved on ups.com, this is how they charged me. Lesson learned! I deleted the card. I took the package to the local store, the guy said it was coming up as a fraudulent package! Asked me if I sent something I shouldn't. I said yes, if musical equipment was illegal. I then asked what I could do, he said he didn't know. When I got home, I called them, lady told me the same thing. So I just tried emailing them to explain and tell them I wanted all my money back. I'm not holding my breath. I have sent many things thru UPSuck, but have never had this happen. UNBELIEVABLE! So they charged me for THEIR screw up, and now I'm not sure how much to return to the guy, wasn't his fault or mine. UPSUCKS! Will use FEDEX I guess, though not sure they're any better. These scam companies(there are a LOT) can do whatever they want, and we can't do anything about it.
1 of 10
– About 5 months ago.
Can't accomplish shit on UPS website and can't ever even get in to redirect a package or speak with anyone who gives a shit ...
Can't accomplish shit on UPS website and can't ever even get in to redirect a package or speak with anyone who gives a shit
1 of 10
– About 5 months ago.
Its been two and a half weeks since I ordered a 4€ fiber patch cable from amazon. The last day amazon reported the package must have arrived, it does not. I've been here the entire day, and no...
Its been two and a half weeks since I ordered a 4€ fiber patch cable from amazon. The last day amazon reported the package must have arrived, it does not. I've been here the entire day, and no one turned in here. Then I get a message from UPS saying "You didn't appear to be at home". Amazon now reported "There was a problem with your package" and the most helpful information they have, is UPS's f%@king contact page. So I tried calling them, and the only number I could find is answered by a bloody bot. So I go f%@k myself, waiting like an idiot, just to order a new one.
1 of 10
Crawfordsville, IN, USA
– About 6 months ago.
Screw UPS, Delivered early and wasn't there, talked to drive with Ring, said he'd be there same time tomorrow... It's now 4 hours past that time and still no delivery and costing me money...
Screw UPS, Delivered early and wasn't there, talked to drive with Ring, said he'd be there same time tomorrow... It's now 4 hours past that time and still no delivery and costing me money having my business closed waiting the the lying b@%t@rd..!!!
1 of 10
– About 6 months ago.
UPS lured me in by giving me a 20 cent discount on sending a package, well what a mistake that was.
i printed my label before realizing that UPS requires me to fill out about 50 forms of...
UPS lured me in by giving me a 20 cent discount on sending a package, well what a mistake that was.
i printed my label before realizing that UPS requires me to fill out about 50 forms of paperwork before allowing me to schedule a pickup. WOW.
so i'll be canceling my account (if i even made one)
and i'll have to drop off my package at the UPS store tomorrow, and from that point further avoid using this horrible annoying company.
1 of 10
– About 6 months ago.
Ups failed to get my next day air out. I checked flight stats, and the flight made it out fine, ups just didn't bother putting my package on it. If spending over $100 to ship 1 lb doesn't...
Ups failed to get my next day air out. I checked flight stats, and the flight made it out fine, ups just didn't bother putting my package on it. If spending over $100 to ship 1 lb doesn't guarantee it will be there on time, nothing will. Ups doesn't want to do its job and it doesn't care that customers are pissed.
1 of 10
– About 6 months ago.
Here's a perfect example of why UPS sucks: I had a package shipped to me and I signed up with UPS to get UPS updates via email. UPS sent me a message telling me that the package was going to be...
Here's a perfect example of why UPS sucks: I had a package shipped to me and I signed up with UPS to get UPS updates via email. UPS sent me a message telling me that the package was going to be delivered on "Thursday". After this it sent me an email telling me that my package was coming on Friday instead, and in that email was the tracking number. When I clicked on the tracking number, I was told that the package was still coming on Thursday, and if I tracked it at the actual UPS website, it ALSO said that it was still coming on Thursday.
I called UPS to ask about this and was told, "Oh, to get ACCURATE tracking, you have to sign up for UPS My Choice!"
This is NUTS. If UPS "accurate tracking" is only found via UPS My Choice, then why does UPS send inaccurate email updates that say "click on the tracking number for details", or offer inaccurate tracking information via its own website? To improve customer service, you put the improved feature UP FRONT, you don't ADD it to older options that are not as good.
1 of 10
USA
– About 6 months ago.
We all need to just stop excepting their late packages. I now tell my post office to send it back if it's late. This ads extra cost on the carrier and essentially cost them more time and money....
We all need to just stop excepting their late packages. I now tell my post office to send it back if it's late. This ads extra cost on the carrier and essentially cost them more time and money. Eventually enough pissed off customers doing this will either give them a clue to do better or face bankruptcy.
1 of 10
USA
– About 6 months ago.
UPS has a new service with USPS called Sure Post where you're sure not to get your package on time if at all. It's like FedEx's Smart post. Which is kind of dumb actually. All these...
UPS has a new service with USPS called Sure Post where you're sure not to get your package on time if at all. It's like FedEx's Smart post. Which is kind of dumb actually. All these package services holding hands. All three have derelicts working for them that can't figure out how to scan your packages properly so you'll get them on time or at least know exactly where they are or when you'll get them. My tracking says your package is being delivered a day early even though it says delivery date is today and it's been in my state for 3 days. UPS, USPS and FedEx can all go to hell
1 of 10
ITA
– About 6 months ago.
They keep rescheduling my delivery! For f%@ks sake I've been waking up at 8am for 3 days expecting a courier to arrive, just to receive a notification of a "delivery reschedule". f%@k you...
They keep rescheduling my delivery! For f%@ks sake I've been waking up at 8am for 3 days expecting a courier to arrive, just to receive a notification of a "delivery reschedule". f%@k you UPS.
1 of 10
USA
– About 6 months ago.
They lose about every other package and except no responsibility. I guess that’s the kind of service you get from a WOKE company with a bunch of WOKE employees. ...
They lose about every other package and except no responsibility. I guess that’s the kind of service you get from a WOKE company with a bunch of WOKE employees.
1 of 10
USA
– About 6 months ago.
I haven’t received a package that wasn’t damaged in over a year from the Useless Package Service. ...
I haven’t received a package that wasn’t damaged in over a year from the Useless Package Service.
1 of 10
CAN
– About 6 months ago.
Last time i ever use UPS, They are lazy , they stoped a dilivery because they were to dumb to match my buzzer number with my appartment number... and then on the second delivery i called them and gave...
Last time i ever use UPS, They are lazy , they stoped a dilivery because they were to dumb to match my buzzer number with my appartment number... and then on the second delivery i called them and gave them my number so thet can call my cell when the guy is here so i can go open the door... they never called. They droped it at the access point. I paid for the most expensive shipping too. they are so lazy and they can't do their job. Using other companies i never had this problem.
1 of 10
Brookings, SD, USA
– About 6 months ago.
UPDATE: UPS had pulled my package from delivery because they damaged the damaged item I was sending back for repair. Let that sink in for a bit. Obsoletely worthless delivery service, and at a premium...
UPDATE: UPS had pulled my package from delivery because they damaged the damaged item I was sending back for repair. Let that sink in for a bit. Obsoletely worthless delivery service, and at a premium price
1 of 10
– About 6 months ago.
f%@k you UPS! Seriously, f%@k you for making every single delivery a nail biter. Why did I spend almost $100 to overnight a 2 lb box? Bc I need it, that's why, you f%@king ingrates! So even top...
f%@k you UPS! Seriously, f%@k you for making every single delivery a nail biter. Why did I spend almost $100 to overnight a 2 lb box? Bc I need it, that's why, you f%@king ingrates! So even top tier Next Day Air now gets auto delays too. I can tell the plane took off and landed, yes UPS, flight tracking is a thing now, so why are you telling me it was delayed flight? It was not a delayed flight. But it never ceases to amaze me that UPS just cannot allow for smooth experiences, they have to f%@k it up somehow, and if they didn't f%@k up, they'll just lie and create some sort of problem and delay it again. I honestly don't know how UPS is in business anymore. Just awful awful awful shipping experiences from start to finish, every damn time.
1 of 10
– About 6 months ago.
yet again ups loses a package and has 0 idea what happened to it... how is this company still around ? ...
yet again ups loses a package and has 0 idea what happened to it... how is this company still around ?
1 of 10
Brookings, SD, USA
– About 6 months ago.
Yet again, UPS delivers me a damaged package. Called the merchant and they say, "No use making a claim thru UPS because they never pay. Send the item back and we will fix it." Sent the package...
Yet again, UPS delivers me a damaged package. Called the merchant and they say, "No use making a claim thru UPS because they never pay. Send the item back and we will fix it." Sent the package back and UPS can't find the package while enroute. Checking the track number and it states. "Tracking information with be available as soon possible" WTF is wrong with these idiots!!!! Everyone makes mistakes, but it's the theme of this useless company.
1 of 10
Haines City, FL, USA
– About 6 months ago.
The Epitome of corporate ineptitude. Package needed to be signed and waited for it on Friday. 7:10 I get a "we missed you". No door tag. Checked cameras and no UPS truck or driver came near....
The Epitome of corporate ineptitude. Package needed to be signed and waited for it on Friday. 7:10 I get a "we missed you". No door tag. Checked cameras and no UPS truck or driver came near. Immediately called them and I was told that they were going to call dispatch immediately and find out what happened. Someone will call me shortly. Of course no one called. Package was rerouted to a pickup point. Next day (Saturday) go to UPS Store and was told that package will be there Monday. Called UPS and was told that package was at a center that was closed on Saturdays. I Specially enjoy the constant "we are sorry, but we are not going to do anything about it other than click our keyboard for your amusement...but we are sorry". Monday came, UPS Store closes at 6:30 pm. Package was delivered to the UPS store at 6:37 pm. Cause nothing says we are sorry more than doubling and tripling down on your f%@k up.
1 of 10
– About 6 months ago.
UPS been in business for over a century and their delivery is still worse than AMAZON who literally just started using their own courier system (thank god).
they NEVER CALL, never knock,...
UPS been in business for over a century and their delivery is still worse than AMAZON who literally just started using their own courier system (thank god).
they NEVER CALL, never knock, can't access apartments like Amazon couriers, and even after being given a buzz code still don't use it and claim they tried to deliver. imagine how much time you would save if you just called the customer and delivered it the first time????????? instead of literally driving back every day just to say you "attempted delivery".
absolute trash operating procedures, hope amazon puts these guys out of business.
1 of 10
– About 6 months ago.
UPS got my package all the way to my state yesterday at 130 pm. Since the center is literally 45 minutes away, I thought that finally, after 4 months of bs delays, UPS had finally figured it out, but...
UPS got my package all the way to my state yesterday at 130 pm. Since the center is literally 45 minutes away, I thought that finally, after 4 months of bs delays, UPS had finally figured it out, but nope. UPS couldn't move a trailer 45 minutes to its final destination 16 hours. They had 16 hours to simply bring the packages to the depot, but instead they'll just leave it until Monday. No updates, no scans, they don't even bother to tell you they aren't going to be on time, the whole experience is a giant f%@k you to customers. They just don't care and don't want to work at all anymore. There is no excuse why they couldn't find one person to drive 23 miles in over 16 hours. It doesn't just effect me when they do this dumb shit, itll be my entire region and people talk about it. My neighbor relies on them for her childs epilepsy meds and omg, she is in tears at least once a week. They constantly misload her meds or they just don't come. She has no choice bc insurance ships it. That has been the real eye opener for me, just watching how chaotic it is for her every week. She even told me that they send them 2 days ahead now, and she will still have to bring her baby to the hospital at least every month bc they simply fail to deliver. UPS f%@ks up people's lives so they can be lazy and do just enough to get paid. Unbelievably bad company. I'm mad over a pair of shoes, I cant even imagine my rage if their bullshit was harming my child, I'd lose it on them.
1 of 10
San Diego, CA, USA
– About 6 months ago.
UPS does suck. They bounced my package all over back and forth to facilities and blamed it on incorrect address. They have used this excuse on other deliveries. They f up and use any excuse to explain...
UPS does suck. They bounced my package all over back and forth to facilities and blamed it on incorrect address. They have used this excuse on other deliveries. They f up and use any excuse to explain late deliveries. Address label is always very clear when I get package. FedEx is much better.
1 of 10
CAN
– About 6 months ago.
I strongly dislike these guys as well. I called customer service to get an ETA on my parcel and they couldn't even give me a time. They said they deliver until 8pm EST. I also informed them to...
I strongly dislike these guys as well. I called customer service to get an ETA on my parcel and they couldn't even give me a time. They said they deliver until 8pm EST. I also informed them to have the driver call me on arrival. They said they will relay the message to the driver but some drivers don't call. As my shit luck would have it I didn't receive a phone call and they left a delivery notice on the entrance door for me to pickup at a UPS access point. Do they expect me to wait hours and hours by the main door for them to show up? FOH... This is such a major inconvenience for me because I am still recovering from foot surgery and I have to take time out of my day to retrieve my damn parcel. I had a homemaker help me out before but they suck ass and I no longer require their lackluster services. Fortunately I'm able to pace myself and do certain things on my own. I don't understand why some merchants use UPS. Everytime a parcel is being shipped to me via UPS, I always end up having to pickup at an access point. FFS gimme a god damn break already!!!!!!
1 of 10
– About 6 months ago.
***Addendum*** 09142022- Couldn't get live rep at UPS C/S to check and I feel stupid because it must have been stolen by someone at UPS ...So I called Apple and cancelled the gift card and now it...
***Addendum*** 09142022- Couldn't get live rep at UPS C/S to check and I feel stupid because it must have been stolen by someone at UPS ...So I called Apple and cancelled the gift card and now it will be 3-5 business days to get the credit and no, they said they could not just reissue another gift card. Did I mention this was a $500 gift card? So, no, I can't just buy another gift card, I need to wait for the credit to go through. &$#@!@#$%&*
1 of 10
Westminster, CO, USA
– About 6 months ago.
It’s take this shit bag company a 8 days to ship an item one state over from me. They are scum of the earth. You’re better off delivering items yourself. ...
It’s take this shit bag company a 8 days to ship an item one state over from me. They are scum of the earth. You’re better off delivering items yourself.
1 of 10
– About 6 months ago.
***Addendum*** 09142022-Still waiting for envelope/package. Showed out for delivery and never arrived yesterday and today showed "On the way" and portion indicating previously was out for...
***Addendum*** 09142022-Still waiting for envelope/package. Showed out for delivery and never arrived yesterday and today showed "On the way" and portion indicating previously was out for delivery is now deleted. Two separate UPS trucks came to my apt. building today but neither had anything for me. I called UPS C/S and requested a Supervisor and then when the rep kept talking I politely explained that I worked in C/S years ago and I know they are supposed to do everything but let a customer speak with a supervisor but she needed to put one on for me. The supervisor very politely put me on hold and talked with the location where the package was last (ups garage nearest me) and they said it wasn't scanned but it was out for delivery today and not to worry, it will be today. So, checked the lobby of my building, checked the outside of my door, the outside of the front door of the building and guess what, not here. I hate to sound rude because I know they do get a ton of packages out across America but at this point I just feel stupid for believing people. The bottom line is that I am (just as we all are) a nameless number on a list, a list of packages that don't ever get to their destination and was this gift card stolen? I'm going to say yes and now I have to figure out how to get Apple to cancel it, meaning more time on the phone. I'm sorry UPS but you suck. smh
1 of 10
– About 6 months ago.
my package needs a signature and twice now they refuse to even knock on the door. says no one is home. i’ve been here, waiting. they didn’t even try to see if anyone is home! customer service...
my package needs a signature and twice now they refuse to even knock on the door. says no one is home. i’ve been here, waiting. they didn’t even try to see if anyone is home! customer service doesn’t do anything either. now i have to go pick it up bc UPS can’t do it’s job! and guess what? they’re going to charge ME $8 bc they can’t do their job!
1 of 10
– About 6 months ago.
i’m disabled which they know because i’ve had to call and complain about this driver before. i ordered an Ipad Pro for my art store so i can make more money. i need that to work. this driver...
i’m disabled which they know because i’ve had to call and complain about this driver before. i ordered an Ipad Pro for my art store so i can make more money. i need that to work. this driver refuses to drop the ipad off. i have called so many times. told them i’m here 24/7 BECAUSE IM DISABLED! and everytime this driver won’t even knock to tell me he’s here with the ipad. just puts a note up and runs away. now that i’ve called a ton, they’re trying to get him to redeliver it today without a signature because he refuses to knock. i’m suppose to get a call first , GUESS WHO HASNT GOTTEN A CALL!
1 of 10
– About 6 months ago.
Ordered a gift card from Apple; it was showing "Out for delivery" yesterday, 09/13/2022 yet never arrived. I waited until 10PM before I gave up because I know some of the drivers are...
Ordered a gift card from Apple; it was showing "Out for delivery" yesterday, 09/13/2022 yet never arrived. I waited until 10PM before I gave up because I know some of the drivers are overloaded and might actually be running very late. One UPS truck arrived at my building at approx. 3:00 PM but did not have my envelope/package. I have now been checking the website all morning and continues to indicate "The delivery date will be provided as soon as possible." I waited all day yesterday and now I am waiting again. I called their C/S dept. and talked with a rep who told me it was on it's way to me. I asked if it was showing a delivery date for her as today because in the regular UPS site it does not confirm that it is actually out. She then proceeded to provide me with information that I had just gone over with her regarding the status showing on the website. I even created a login with the hope that more info would be available. I am under the impression at this point that the gift card is missing/stolen and they have not indicated on the site that it will be delivered today because they have no idea where it is. I understand that these things happen but what can be frustrating is waiting around to make sure I get it IF it does come because I am worried it will be stolen if they leave it loose in the lobby which is now what often happens due to a new driver. I used to order things online all the time but now I know it just isn't worth the stress of making sure the item is actually delivered and trying to figure out where it is left. Funnily enough the UPS.com site now shows NO indication that yesterday it was absolutely showing, "Out for delivery." Again, these things happen, that's life but just super stressed now over something so stupid and no, I didn't want the gift card emailed to me because I have had trouble with those not activating properly over the years. Long story short- if you can go and get something in person do not have it delivered!
1 of 10
– About 6 months ago.
They want $14.99 for me to pick it up at the local service center- after the driver has refused to deliver it for 3 days. We live off the road. Every other driver has had the brains to leave it behind...
They want $14.99 for me to pick it up at the local service center- after the driver has refused to deliver it for 3 days. We live off the road. Every other driver has had the brains to leave it behind a huge tree at the mailbox. Not this one. Gawd the website sucks too!
1 of 10
USA
– About 6 months ago.
Get woke- go broke mf'ers...
Get woke- go broke mf'ers
1 of 10
USA
– About 6 months ago.
Don't worry, they're f in up the Amazon deliveries, also. Packages shipped close to the destination, then sent back further that where they started. Gas ain't free, is it Joe?
Don't worry, they're f in up the Amazon deliveries, also. Packages shipped close to the destination, then sent back further that where they started. Gas ain't free, is it Joe?
LGB. FJB
1 of 10
Bloomington, IN, USA
– About 6 months ago.
Oh FFS! Last Friday, Saturday and now today… “Out for Delivery.” Apparently the driver gets weary and my package goes back to terminal to be loaded again tomorrow. My gawd, YOU PEOPLE SUCK!!...
Oh FFS! Last Friday, Saturday and now today… “Out for Delivery.” Apparently the driver gets weary and my package goes back to terminal to be loaded again tomorrow. My gawd, YOU PEOPLE SUCK!! Will I get it tomorrow?? Who the heck knows. UnderPerformingService certainly doesn’t!
1 of 10
– About 6 months ago.
I know what is missing. You backing your products and services! When a shipper (a person who has been shipping for a number of years) pays for insurance, wraps each item in cushioned bubble wrap, foam...
I know what is missing. You backing your products and services! When a shipper (a person who has been shipping for a number of years) pays for insurance, wraps each item in cushioned bubble wrap, foam peanuts around it all, and you damage the items, you should pay for that damage. Not claim it was "improperly packaged" and deny the claim. You must be spending quite a bit of money on litigation these days
1 of 10
– About 6 months ago.
I wrote the last one, and now it appears that they lost it! Exactly what I was afraid of. This isnt uncommon for them sadly. What a joke UPS has become!...
I wrote the last one, and now it appears that they lost it! Exactly what I was afraid of. This isnt uncommon for them sadly. What a joke UPS has become!
1 of 10
– About 6 months ago.
Original delivery date was Weds, then Thurs, then Friday, now its 10 miles away since 4 am, but will they bring it today? Nope. Holding it until Monday. 6 days late, and that's if the dont f%@k up...
Original delivery date was Weds, then Thurs, then Friday, now its 10 miles away since 4 am, but will they bring it today? Nope. Holding it until Monday. 6 days late, and that's if the dont f%@k up the delivery then. UPS has turned into such a mess! Not a company to be relied on. It's got to be laziness or spite that they do this stuff bc no self respecting business or workers act like this. They just don't care.
1 of 10
– About 6 months ago.
The UPS driver drops a package on my porch the races away as fast as he can because the package has been completely destroyed. I tried to complain at the local UPS Store and get them to return it to...
The UPS driver drops a package on my porch the races away as fast as he can because the package has been completely destroyed. I tried to complain at the local UPS Store and get them to return it to the sender - "We can't help you. Call customer service." But you can't talk to a person at customer service - their automated system will inform you it won't help you - you have to file a claim on line.
DO NOT DO BUSINESS WITH THIS POS COMPANY.
1 of 10
Brookings, SD, USA
– About 6 months ago.
UPS is like a bad neighbor... bringing borrowed things back broken or loses 'em, then wants you to replace it yourself. I can't believe they threatened to strike for more money. UNBELIEVABLE! ...
UPS is like a bad neighbor... bringing borrowed things back broken or loses 'em, then wants you to replace it yourself. I can't believe they threatened to strike for more money. UNBELIEVABLE! Thanks for such horrible service! Still waiting for packages supposed to be delivered days ago.
1 of 10
West Roxbury, MA, USA
– About 6 months ago.
Now into day 6 waiting for my critical component to arrive. Glad I selected 2 day shipping . Ups is failing ...
Now into day 6 waiting for my critical component to arrive. Glad I selected 2 day shipping . Ups is failing
1 of 10
– About 6 months ago.
Totally unbelievable. UPS lost another air package! It's my childs medication and it vanished again. UPS is what a non functioning delivery company looks like. ...
Totally unbelievable. UPS lost another air package! It's my childs medication and it vanished again. UPS is what a non functioning delivery company looks like.
1 of 10
Baltimore, MD, USA
– About 6 months ago.
I dropped off a package with a prepaid label from the recipient at a UPS Store.
After about a week I tried to track it because it was not delivered.
I discovered that it...
I dropped off a package with a prepaid label from the recipient at a UPS Store.
After about a week I tried to track it because it was not delivered.
I discovered that it was never scanned out of the store which means a store employee (or someone else) stole it.
UPS will not take responsibility for the shipping loss saying that because it was a pre-paid label, any loss is the recipient's responsibility. The recipient says it is only responsible once the package is scanned out of the store. In short, nobody takes responsibility.
UPS - it never left your store, it is your responsibility
1 of 10
– About 6 months ago.
Are any non Amazon packages NOT being automatically delayed? Its almost comical if I didn't need them. It's insane, within 4 minutes of being scanned in, they are delayed! How can every single...
Are any non Amazon packages NOT being automatically delayed? Its almost comical if I didn't need them. It's insane, within 4 minutes of being scanned in, they are delayed! How can every single trailer be late at exactly the same time every day? Its total bullshit and UPS is a dirty dirty company. Talk about over promising and under delivering. They must be throttling all non Amazon deliveries, why? Idk. But when every single package is instantly scanned as delayed, it isnt accidental, its shady af. My prediction is that UPS will be gone in 5 years. They have taken a nosedive.
1 of 10
– About 6 months ago.
My package got routed to Shreveport from Little Rock for what would have been a 1 hour trip. There is no option on Amazon to just get it from the warehouse, so 7 days later here I am...
My package got routed to Shreveport from Little Rock for what would have been a 1 hour trip. There is no option on Amazon to just get it from the warehouse, so 7 days later here I am
1 of 10
– About 6 months ago.
Another out for delivery package that wasnt. This is literally the 6th time in 3 months. UPS is total garbage now....
Another out for delivery package that wasnt. This is literally the 6th time in 3 months. UPS is total garbage now.
1 of 10
Miamisburg, OH, USA
– About 6 months ago.
Yet another lost package that was marked "out of delivery", my second one in a short time frame. My failure rate for FedEx and USPS is 0%. Also the package claim process in garbage, I have...
Yet another lost package that was marked "out of delivery", my second one in a short time frame. My failure rate for FedEx and USPS is 0%. Also the package claim process in garbage, I have never gotten my package or my money back.
UPS relies on "logical scans" to tell you where you package is much of the time, meaning you're told where the package is based on where it should be, NOT where it actually is. This is why stuff gets marked "out of delivery" that isn't even physically on the truck. When you call UPS to sort this out, you have to directly ask them if it was a "physical or logical scan" - they can see this on their end but won't volunteer it much of the time. UPS' own tracking system will continuously lie to you and claim it's out for delivery until YOU call UPS on their bluff and pursue it by filing a claim. I have never once had UPS proactively inform me that my package was lost.
This company is not ethical, probably as a result of their employees being organized by the mob (Teamsters).
1 of 10
Homewood, IL, USA
– About 7 months ago.
I had a scheduled delivery (signature required) for Saturday where the window they gave was 3:15pm-7:15pm. Si, I decided to run errands in the morning, when I suddenly receive an email at 12:20pm...
I had a scheduled delivery (signature required) for Saturday where the window they gave was 3:15pm-7:15pm. Si, I decided to run errands in the morning, when I suddenly receive an email at 12:20pm saying "sorry we missed you." I called and got very upset with a customer service who said the delivery window was 11am-1pm. This was NEVER the case (i still have all correspondencefrom ups to prove it), so either he lied or the driver changed the time to reflect when he came to my house. Either way, inexcusable! So, with today being Labor Day, I was told they would try again Tuesday 11am-1pm...when I'm at work. I went to their site to change the time, to discover you must be a premium member. So, I paid $20 to upgrade so I could change the window to 3pm-5pm. An hour later, I receive an email saying nope, "we'll deliver Wednesday 11am-1pm"...when i am once again at work. Why in the world did I just pay $20!!! I have now changed to just hold it at the ups store and I'll get the package myself, as apparently I am far more competent than them.
1 of 10
Auburn, WA, USA
– About 7 months ago.
SHUT DOWN DOGSHIT UPS AND FUND USPS AND AMAZON INSTEAD. Employees are straight up braindead and packages are ALWAYS late or lost....
SHUT DOWN DOGSHIT UPS AND FUND USPS AND AMAZON INSTEAD. Employees are straight up braindead and packages are ALWAYS late or lost.
1 of 10
– About 7 months ago.
Wow! UPS managed to outdo itself! Lost a medical package that was already 2 days late, AND failed to bring the Express package to the airport! Amazing. Pretty astonishing when you realize it's...
Wow! UPS managed to outdo itself! Lost a medical package that was already 2 days late, AND failed to bring the Express package to the airport! Amazing. Pretty astonishing when you realize it's their only job. This is far far far from the first issue with them. Last 3 months have been absolutely horrible with UPS. They seemed to have abandoned their own mission.
1 of 10
– About 7 months ago.
I'm noticing that every Amazon package is perfectly on time, and properly scanned, while full paying customers are chronically late, and have spotty or incorrect scanning. It's like being the...
I'm noticing that every Amazon package is perfectly on time, and properly scanned, while full paying customers are chronically late, and have spotty or incorrect scanning. It's like being the red headed step child if you are a small business customer in shipping. The difference in quality of experience is night and day for UPS small business customers and corporate customers. Its sickening. Shame on UPS for classing our shipping. We are now 2nd class in case you couldn't tell. I'm really surprised more people aren't talking about this bc it's a big problem that extends beyond shipping. Screw you UPS, I hope your woke ass fails.
1 of 10
Pittsford, NY, USA
– About 7 months ago.
Petition Carol Tome to run UPS with the customer in mind vs the almighty bonus - horrible management when a leader is disconnected with not only employees but customers too...
Petition Carol Tome to run UPS with the customer in mind vs the almighty bonus - horrible management when a leader is disconnected with not only employees but customers too
1 of 10
Pittsford, NY, USA
– About 7 months ago.
So how do we fix the mess UPS has created for consumers? Obviously they don’t care about our concerns or comments so what actions can we take to make it painful so they do pay attention? FedEx...
So how do we fix the mess UPS has created for consumers? Obviously they don’t care about our concerns or comments so what actions can we take to make it painful so they do pay attention? FedEx isn’t any better and Amazon is absolutely useless with their new delivery service where you can track any of their packages (at least that’s been my experience so I stopped ordering from Amazon)
1 of 10
CZE
– About 7 months ago.
For a 10 hour drive I've waited more than 1 week, getting the delivery rescheduled TWICE. This is unacceptable and UPS doesn't give a f*ck about it's customers, please chose another firm...
For a 10 hour drive I've waited more than 1 week, getting the delivery rescheduled TWICE. This is unacceptable and UPS doesn't give a f*ck about it's customers, please chose another firm instead of ups.
1 of 10
– About 7 months ago.
UPS sucks big time, I wish there was an option to not use them when ordering stuff as they never deliver on time, have non existent customer service and parcels seem to stay in one place without...
UPS sucks big time, I wish there was an option to not use them when ordering stuff as they never deliver on time, have non existent customer service and parcels seem to stay in one place without update for weeks.
Have one that is now two hours late from the expected drop off time and another than has been stuck in a depot marked delayed for three weeks now and can't get any info.
Its one company that I wish would just go to the wall and stop sucking
1 of 10
USA
– About 7 months ago.
UPS pretty much screws up every single delivery. They dont even bother to try to have anything like customer service, there's no way to speak with a human being if something goes wrong, you are...
UPS pretty much screws up every single delivery. They dont even bother to try to have anything like customer service, there's no way to speak with a human being if something goes wrong, you are just screwed and at their mercy. I dread every single shipment i see when the company uses UPS, and trust me, starting today when I buy something I'm going to tell them not to ship via UPS.
1 of 10
Constanta, 14, ROU
– About 7 months ago.
5 day delivery (after they received the package from the seller) for a 12h drive.
It would be faster to use a f%@king bicycle than UPS for deliveries ...
5 day delivery (after they received the package from the seller) for a 12h drive.
It would be faster to use a f%@king bicycle than UPS for deliveries
1 of 10
– About 7 months ago.
stupid ass ups. I wanted to see if i could pick up my package at a facility, so I went to do the my choice thing. Apparently I already signed up to that a long time ago. Ok. With what account? The one...
stupid ass ups. I wanted to see if i could pick up my package at a facility, so I went to do the my choice thing. Apparently I already signed up to that a long time ago. Ok. With what account? The one im f%@king using. So now, everytime I try to change delivery options, it brings me to the sign up, and says I already have a name/number/whatever associated with a my choice account yet looking in my email history its the one im using but from a year ago. Tech service ends at 9. its 10:23 for me. f%@king ridiculous.
1 of 10
Arlington Heights, IL, USA
– About 7 months ago.
Evidently can't read since since "please knock" sign was right next to where he left the sticky note. No problem, I'll just route it to the neighborhood UPS Store. Wait- you want to...
Evidently can't read since since "please knock" sign was right next to where he left the sticky note. No problem, I'll just route it to the neighborhood UPS Store. Wait- you want to charge me for saving YOU a trip? Fck you then, see you tomorrow.
1 of 10
Richmond, VA, USA
– About 7 months ago.
Geeze where do I start? The union losers at Un-reliable Package Service couldn't pour piss out of a boot if the instructions were printed on the bottom. Every year they are paid more and deliver...
Geeze where do I start? The union losers at Un-reliable Package Service couldn't pour piss out of a boot if the instructions were printed on the bottom. Every year they are paid more and deliver less. The problems I have had with them ranges from backing over my flag pole to now just not delivering packages. Last winter I was notified that my package had been delivered at the front door. It was not there, I walked around and found it AT THE ROAD BY THE MAILBOX! It had snowed and there was half an inch of snow on the ground so the lazy ass union driver just left it at the road where it could have easily been stolen. I called and complained and was basically dismissed and hung up on. I ordered a part and needed it the next day. I received an email saying it would be delivered between 1:00pm and 7:00pm. At noon I left to run a quick errand i got back at about 12:40, as I pulled in the driveway I saw the sign on the door that said I missed the delivery at 12:15. I called and complained and tried to get them to come back since I paid for overnight. I was told I wasn't there for the delivery so they had met their obligation. I asked why they would tell me that they would be there between 1 and 7 and then show up at 12:15 when they weren't expected. The woman on the phone dismissed it as it "was just an estimated time" I told her "don't tell me you are going to be there in a certain time frame and then fail yo do what you said" and that I wanted a refund of the overnight charges. She hung up. Last week I was expecting a new cell phone. I was told it would be delivered tomorrow. I had to work so I looked at the email and nowhere did it say I had to sign for it. So as I'm pulling in the driveway there was that dreaded note on the door. No one home to sign for it. But here is the new failure of ups. Now they will not try to deliver it the next day. They now tell you where you can drive to and pick it up! Now these lazy ass union losers won't even try to deliver it again and is it at a ups store? NO! I had to go to Target, the nest day. I guess they don't want you to come to the ups terminal where you can find a supervisor and give them hell. I have started adding a note to all of my orders requesting they use any other shipping method. Sometime it works, most time it doesn't ups SUCKS!
1 of 10
– About 7 months ago.
What the f%@k UPS! So now not even Next Day Air comes on time? You just decide not to fly into that airport that day, rather than just fix the problem? Damn you UPS, damn you. I paid the premium bc I...
What the f%@k UPS! So now not even Next Day Air comes on time? You just decide not to fly into that airport that day, rather than just fix the problem? Damn you UPS, damn you. I paid the premium bc I need it today, this morning. UPS absolutely cannot be relied upon any longer....unless you are Amazon that is.
1 of 10
USA
– About 7 months ago.
Cool, now they have a little map where I can watch the driver stop in front of my house, NOT deliver my package, then drive around the rest of the city all day while the system constantly changes the...
Cool, now they have a little map where I can watch the driver stop in front of my house, NOT deliver my package, then drive around the rest of the city all day while the system constantly changes the delivery time, then doesn't show up at all! Looking good, guys!
1 of 10
– About 7 months ago.
Getting really tired of UPS' erratic bullshit. I order frequently from a vendor in Indiana, and my packages are constantly getting stuck at the "origin scan". They don't bother...
Getting really tired of UPS' erratic bullshit. I order frequently from a vendor in Indiana, and my packages are constantly getting stuck at the "origin scan". They don't bother scanning after that, and then I'm just left in limbo waiting as delivery date passes, no updates, they don't even bother to use their fake delays anymore. These are medical packages so its really scary and stressful and bc its through insurance, I cant upgrade the shipping or use another carrier. I long for the days when FEDEX was the carrier and I could relax knowing that even if it was late, it wouldn't be late late, but with UPS you literally have no info to go on. UPS has a laziness, and lying problem and it sucks. They do not care. They are the epitome of corporate greed.
1 of 10
USA
– About 7 months ago.
‘U’ in UPS, clearly stands for unreliable. They sent me a notice that my package would be delivered on the 23rd. This notice was repeated daily from the 18th of the month. Tracking showed that...
‘U’ in UPS, clearly stands for unreliable. They sent me a notice that my package would be delivered on the 23rd. This notice was repeated daily from the 18th of the month. Tracking showed that it never left the warehouse in IL.
Then the battle to get a human on the phone or a call back in a timely fashion. I was told an investigation has been kicked off, but it would take up 8 days to complete. This is a large 55 lb box!!!!!!
I live on the east coast and could have driven there, found it myself, and driven home before they compete their investigation!
Clearly…they suck as a business.
Time to improve the customer service. Call centers located everywhere but the USA and the agent reads from a script providing no help what so ever! Calling the automated phone support system will only leave you more discouraged.
UPS, fix your service!!!
1 of 10
Ottawa, ON, CAN
– About 7 months ago.
When I order something online and see that it's being delivered by UPS I am just assuming automatically something is going to get f%@ked up. I would never choose them if I had a choice....
When I order something online and see that it's being delivered by UPS I am just assuming automatically something is going to get f%@ked up. I would never choose them if I had a choice.
1 of 10
– About 7 months ago.
Tracking number said package was delivered at 3:22pm at UPS facility. I arrived 2 hours later and it was not there. Agent was no help at all. Said I had to contact the regional office. When I called I...
Tracking number said package was delivered at 3:22pm at UPS facility. I arrived 2 hours later and it was not there. Agent was no help at all. Said I had to contact the regional office. When I called I got shoved into their horrendous ai bot run phone system and was basically repeatedly denied access to a live person until I was able to fool it into doing so. When I did reach someone they informed me that the package was being returned to the sender. Wtf??? It just arrived!!! UPS sucks INDEED! Horrible phone system, horrible customer service, just horrible all around!
1 of 10
USA
– About 7 months ago.
i will just do this for all the outrages UPS customer --
f%@k YOU, UPS and GO TO HELL!...
i will just do this for all the outrages UPS customer --
f%@k YOU, UPS and GO TO HELL!
1 of 10
Henderson, NV, USA
– About 7 months ago.
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Your SEO’s working.
You’re...
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1 of 10
Framingham, MA, USA
– About 7 months ago.
I would never choose UPS if I had a choice. They are trying to squeeze more money out of every transaction. Money-grubbing low-life slime-dwelling eaters of rotten meats. I like my US Postal Service....
I would never choose UPS if I had a choice. They are trying to squeeze more money out of every transaction. Money-grubbing low-life slime-dwelling eaters of rotten meats. I like my US Postal Service. Let's see UPS get a letter to Alaska for sixty cents.
1 of 10
– About 7 months ago.
UPS shows my item is out for delivery by 7pm now which changed from 1:30-4pm. It's going on 6:36pm now and still no sign of them. Useless service, a new company needs to come.in and just...
UPS shows my item is out for delivery by 7pm now which changed from 1:30-4pm. It's going on 6:36pm now and still no sign of them. Useless service, a new company needs to come.in and just completely throw UPS by the wayside.
1 of 10
– About 7 months ago.
Does shipping really need to be woke? Why is Amazon prioritized over full paying customers? Corporatocrocy, that's why. One hand washes the other. You are on here bc you are angry UPS either...
Does shipping really need to be woke? Why is Amazon prioritized over full paying customers? Corporatocrocy, that's why. One hand washes the other. You are on here bc you are angry UPS either randomly, and seemingly senselessly delaying your package, lost your package was lost, or your package was damaged. Most commonly its delayed. Regardless, you need to pay attention to the fact that your corporate purchase slides right through and arrives on time with UPS ground, but your small business purchase will be delayed every single time. You are paying more for worse service. They dont care if you know bc they don't think you can live without them. They think you are stupid.
1 of 10
– About 7 months ago.
Yes, it is true that UPS is trying to choke out small businesses by prioritizing only corporate contracts. Small business owners then cant compete with the mega corps. Then they'll take over the...
Yes, it is true that UPS is trying to choke out small businesses by prioritizing only corporate contracts. Small business owners then cant compete with the mega corps. Then they'll take over the entire food and medical industry too. Wake up is right. Start boycotting these mega corps before it's too late. And small businesses still using UPS need to wake up too. FedEx is bot choking is not pulling this crap, probably bc they aren't unionized and are independent operators. Theres a huge difference and people need to question why UPS stock is still so high, despite horrible service and failure after failure. Connect the dots people, this is not good for normal people.
1 of 10
– About 7 months ago.
So after literally 49 delayed packages over the last 3 months, I'm cutting the UPS cord. I tried being patient and loyal, but after witnessing time and time again that Amazon packages are not...
So after literally 49 delayed packages over the last 3 months, I'm cutting the UPS cord. I tried being patient and loyal, but after witnessing time and time again that Amazon packages are not getting delayed ever, also with ground shipping, I'm done with UPS. I'm only going to order from sellers using other couriers, period. Even though that means ending a 10 year customer relationship, I have to bc UPS's disrespect and disregard for full price paying customers is despicable and I won't participate in it anymore. So theres 2 classes of shipping now people, theres "corporate friendly" and then there's "retail customer friendly", and UPS has chosen the former unfortunately. That should make all of us very angry. In case you don't notice yet, they are trying to separate us into different classes of people, at their discretion, and we should not fund our own demise. We dont deserve 2nd rate service at 1st rate cost so Jeff Bezos can buy another $100 million yacht. Wake up people. Wake up.
1 of 10
– About 7 months ago.
UPS, how about cutting some Amazon so your actual paying customers can have something sorta on time once and a while? Theres no good reason why I, as a full price paying customer, should be...
UPS, how about cutting some Amazon so your actual paying customers can have something sorta on time once and a while? Theres no good reason why I, as a full price paying customer, should be "delayed" every single package while my husband orders Amazon, his stuff goes right to the front of the UPS line. Its total bullshit. UPS has not made even one on time delivery in months and its getting old. I tried being patient, and figured it would resolve, bc UPS used to be a reputable company, but no, the disappointment continues. UPS sucks.
1 of 10
– About 7 months ago.
Have a delivery that needs signed for, UPS delivery notification said delivery between 1:00-4:00pm. UPS showed up at 12:07pm!!!! 53 minutes early!!! Awful!! UPS phone system is awful!!! ...
Have a delivery that needs signed for, UPS delivery notification said delivery between 1:00-4:00pm. UPS showed up at 12:07pm!!!! 53 minutes early!!! Awful!! UPS phone system is awful!!!
1 of 10
USA
– About 7 months ago.
wretched or non-existent customer service, merry-go-round telephone prompts that lead NOWHERE....
wretched or non-existent customer service, merry-go-round telephone prompts that lead NOWHERE.
1 of 10
– About 7 months ago.
In the recent past UPS was a company you could count on to deliver on time. Over the past three months or so it seems that I have not had a package delivered on time. The current package I am waiting...
In the recent past UPS was a company you could count on to deliver on time. Over the past three months or so it seems that I have not had a package delivered on time. The current package I am waiting on shipped from Southern CA to Northern CA, initial delivery date was scheduled for Thursday 18 Aug wouldn't you know it, delivery date rescheduled for Friday 19 Aug, package arrived in West Sac 40 miles from my home. OOOOpppsss sorting error, package sent to Chico CA 50 miles north of my house, back to Sacramento. Finally "on vehicle for delivery" 20 Aug, can't wait!!! NOPE delivery re-scheduled 20th was a Sat so fingers crossed for Monday now. Again, this is not the only package that this type of issue has occurred over the past few months. I am not certain when UPS was contracted by USPS but has this increase in volume effected the efficiency of UPS?
1 of 10
Winter Haven, FL, USA
– About 7 months ago.
Are drivers incompetent or thieves or (you fill in the blank)? Email received that package is delivered but driver not on any of my security cameras. When you actually talk to a cust serv rep, they...
Are drivers incompetent or thieves or (you fill in the blank)? Email received that package is delivered but driver not on any of my security cameras. When you actually talk to a cust serv rep, they speak some indecipherable language. And we wonder why American quality is in decline.
1 of 10
– About 7 months ago.
So tired of having to wait until the estimated delivery date to get my package when it arrived this morning…nowwwww gotta wait till Monday instead of recieving it today……UPS SUCKS!!!!!!!! ...
So tired of having to wait until the estimated delivery date to get my package when it arrived this morning…nowwwww gotta wait till Monday instead of recieving it today……UPS SUCKS!!!!!!!!
1 of 10
Virginia Beach, VA, USA
– About 7 months ago.
Tried to login to the UPS account that I have had for 25+ years to update my credit card expiration date. No joy. Called Customer Support. No joy. The AI interface keep asking me "Was your...
Tried to login to the UPS account that I have had for 25+ years to update my credit card expiration date. No joy. Called Customer Support. No joy. The AI interface keep asking me "Was your package delivered? Yes or No." I wasn&#
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– About 9 hours ago.
I have been waiting a month for my package to be shipped on eBay, and when it finally shipped out, the UPS tracking website has been telling me for days that my package will arrive on Thursday the...
– About 12 hours ago.
Hey Amazon PLEASE STOP shipping my packages through UPS. The delivery windows are always wrong. It's no way I should be getting packages after 8pm constantly. Damn we need more shipping companies ...
IND
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– About 3 days ago.
Customer Service is abysmal. Billing is confusing as hell, and they never fail to sneak in some additional charges. They damaged a package? Too bad. It's your fault. Good luck with your claim....
Bowling Green, KY, USA
– About 4 days ago.
I have called twice and my issue has still not been resolved. There should some kind of update on tracking packages not leaving people in limbo. f%@k y’all get ur shit together it shouldn’t take...
Sammamish, WA, USA
– About 1 Week ago.
They don't know how to ring the door bell. And maybe becos they have so much business and so little drivers, their drivers are overloaded with packages they cannot wait until we come to the door....
Also, UPS drivers don't care if customers complain. They are union...what is UPS going to do? Fire them? The drivers can't be fired. Bad attitude...entitled lot
– About 1 Week ago.
UPS NEVER scans a package progress and refuses to send Email or Text Updates. I signed up TWICE (two different days) for the Tracking Progress of a very important package from the East Coast and...
They show a "Expected Delivery Date" for the Tracking number, but never show any progress of the package's location" and don't deliver it on that delivery day!!
I have started telling shippers to NOT USE UPS for my shipments, to use FedEx, DHL or USPS instead!! I will NEVER use UPS again!!
Artesia, NM, USA
– About 2 weeks ago.
Maybe fix your stupid god damn system? You’re like a 19th century parcel service, can’t reschedule or redirect a signature shipment for pickup in store because you’re all too f%@king stupid to...
– About 2 weeks ago.
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Tyler, TX, USA
– About 2 weeks ago.
Ups is never on time and always switching delivery dates wish we could choose who delivers our packages because it would be FedEx every time ...
– About 2 weeks ago.
1. Tried to change delivery address for package. Site error.
2. Tried to change package to be delivered to a UPS location. Site error.
3. Call UPS and get them to deliver the package at a...
2. Tried to change package to be delivered to a UPS location. Site error.
3. Call UPS and get them to deliver the package at a UPS location.
4. UPS still delivers package to old address.
5. Account get locks for fraud.
I hate UPS.I hate UPS.I hate UPS.I hate UPS.I hate UPS.I hate UPS.I hate UPS.I hate UPS.I hate UPS.I hate UPS.I hate UPS.I hate UPS.I hate UPS.I hate UPS.
Seattle, WA, USA
– About 2 weeks ago.
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– About 2 weeks ago.
Driver doesn't read addresses dropped ours next door and theirs here. Just lucky this time actually got the item. ...
Warsaw, 78, POL
– About 2 weeks ago.
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USA
– About 2 weeks ago.
I had a delivery sat up and says address not found. Go to the UPS site to correct it but now my package is nolonger found. Put in the tracking number and everything. Says correcting my address. But...
USA
– About 2 weeks ago.
Sat: Out for Delivery by 7pm....nothing
Sun: Your delivery date will be updated
Mon: Out for Delivery by 7pm...Still nothing
Tues:???...
Sun: Your delivery date will be updated
Mon: Out for Delivery by 7pm...Still nothing
Tues:???
– About 2 weeks ago.
Going on 17 days for a 5lb package from Spokane, WA to England, AR
Pretty pathetic service, and customer service is even worse....
Pretty pathetic service, and customer service is even worse.
– About 2 weeks ago.
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Leawood, KS, USA
– About 2 weeks ago.
Note: I posted this experience and it says I'm in Leawood, KS, USA. This is incorrect. This concerns a shipment from Holland to the U.S.
Their customer service is one of the most...
Their customer service is one of the most disorganised I've ever experienced. The individuals I spoke with on the phone were friendly enough and tried to be helpful, but it's clear the overall management and leadership at UPS is absolutely horrible. It took me 2 hours (!!!) of phone calls to get the help I needed. I would call their general customer service, they would ask me for my tracking number, etc, and after all that would transfer me to another department. Then I'd have to explain the same situation yet again (that the package I've sent using UPS Express has gone missing and there are no tracking updates whatsoever). Then that department would tell me I need to "file a claim" online and asks me for my email address so she can send me a link (don't you have my email already if I just gave you my tracking number?). Instead of helping to fill out a claim for me through the phone I now needed to do this myself through the email link which is fine.
I click the link and (because clearly UPS doesn't check to see if their website pages are working correctly or updated) I'm not able to select the option "Sender". The only option available to click is "Receiver", even though I am the sender of the package. Also, my problem isn't listed under the "Select reason for claim" list. All kinds of issues are listed there, but not the simple option of "Missing package". So I'm not able to file the claim correctly. Then I had to call them back yet again and explain that the the claims page wasn't working correctly (because of said issues). They then ask me to call the technical department, and instead of just transferring me, give me the number instead. I write down the number and call the tech department. Long story short, they weren't able to help me and I had to call regular customer service back again and explain the whole damn situation yet again, as well as giving him my tracking number yet again. Thankfully, this guy was friendly and helped me out. He helped file a claim for a missing package through the phone, and said I should be contacted within 24 hours through phone or email.
I thanked him for his patience, and immediately after the phone-call I'm asking myself "Why am I thanking him for HIS patience, when I have just been on the phone for literally 2 hours, trying to get the help I need for my missing UPS Express package." Shaking my head haha.
So now I'll have to see if they indeed contact me within 24 hours to help me figure out where the package is. Again, I chose the UPS Express option (which is close to $40) because I wanted my package, a large envelope with a long letter and a birthday card, to reach a friend in the U.S. on time for his birthday. 6 days later there's been no update on tracking and I don't even know if it's left my country (Netherlands).
Long story short: One of the most disorganised customer service experiences I've had, and also one of the most exhausting. If they were well organised this issue could have been solved in 10 minutes. Again, I spent literally 2 hours on the phone trying to get the help I needed. It's quite outrageous. Unless I truly had no other choice, I will never ship anything with UPS again. Last time for me.
Leawood, KS, USA
– About 2 weeks ago.
Their customer service is one of the most disorganised I've ever experienced. The individuals I spoke with on the phone were friendly enough and tried to be helpful, but it's clear the overall...
I click the link and (because clearly UPS doesn't check to see if their website pages are working correctly or updated) I'm not able to select the option "Sender". The only option available to click is "Receiver", even though I am the sender of the package. Also, my problem isn't listed under the "Select reason for claim" list. All kinds of issues are listed there, but not the simple option of "Missing package". So I'm not able to file the claim correctly. Then I had to call them back yet again and explain that the the claims page wasn't working correctly (because of said issues). They then ask me to call the technical department, and instead of just transferring me, give me the number instead. I write down the number and call the tech department. Long story short, they weren't able to help me and I had to call regular customer service back again and explain the whole damn situation yet again, as well as giving him my tracking number yet again. Thankfully, this guy was friendly and helped me out. He helped file a claim for a missing package through the phone, and said I should be contacted within 24 hours through phone or email.
I thanked him for his patience, and immediately after the phone-call I'm asking myself "Why am I thanking him for HIS patience, when I have just been on the phone for literally 2 hours, trying to get the help I need for my missing UPS Express package." Shaking my head haha.
So now I'll have to see if they indeed contact me within 24 hours to help me figure out where the package is. Again, I chose the UPS Express option (which is close to $40) because I wanted my package, a large envelope with a long letter and a birthday card, to reach a friend in the U.S. on time for his birthday. 6 days later there's been no update on tracking and I don't even know if it's left my country (Netherlands).
Long story short: One of the most disorganised customer service experiences I've had, and also one of the most exhausting. If they were well organised this issue could have been solved in 10 minutes. Again, I spent literally 2 hours on the phone trying to get the help I needed. It's quite outrageous. Unless I truly had no other choice, I will never ship anything with UPS again. Last time for me.
Chehalis, WA, USA
– About 3 weeks ago.
Shipment was changed without my request to a "Vacation Hold" and would be delved on Mar 1st. Who the hell asked for a vacation hold is a mystery since it wasn't me. 4 times I called and...
– About 3 weeks ago.
You can not get anyone on the phone they lost my iPhone assholes...
– About 3 weeks ago.
-Charging me $73.15 for the privilege of paying my $41.65 government duty fee.
-Then sending me an invoice weeks later with a different fee!
-No email, no follow up just a piece of paper...
-Then sending me an invoice weeks later with a different fee!
-No email, no follow up just a piece of paper I received a full week after their due date.
After paying their outrageous brokerage fees (why so high?) I receive a letter in the mail a few weeks later. Somehow the amount owed on the invoice has changed and they want another $7.30 from me! I can't tell where this change came from.
There is no email or any other record of this change, just a random paper letter in the mail. I didn't think anyone seriously used normal mail anymore.
Okay fine, whatever, but I can't even log in to pay the extra bill because they have a 6 digit limit on the info field for account number and mine is 10 digits long...
Now I'm worried if I don't pay it I'll be subjected to their "late payment fee", which is 5% of outstanding charges. Not like 5% of $7.30 is a lot of money, but I'd loathe to give them more of my hard earned paycheck.
I'd be annoyed if they just charged you more than what's needed, but on top of that they can't be bothered to make it simple or easy to pay and understand their invoices.
Ridiculous and frustrating. I hope their company goes bankrupt.
I will make a point of telling everyone I know not to use UPS in the future.
Ottawa, ON, CAN
– About 4 weeks ago.
Well, for one thing, my husband had a very expensive hand made Native American Style flute that was probably stolen by a UPS worker - he was not scanning the shipments in and coincidentally our...
A second reason that UPS sucks is that I just sold a handpainted Ukulele bag that was shipped using UPS on 4/14. Well, I printed the label and took package to UPS store on 2/14. Here it is now 2/21 and no tracking info available. It only reads "label printed." This makes me, in the customer's eyes, look like I have not taken the package to UPS yet. And I'm seeing and hearing this happening all the time now! Cannot blame COVID anymore!
UPS NEEDS TO GET THEIR ACT TOGETHER!
ZAF
– About 1 Month ago.
*INFO SERVICE EXPIRATION FOR ups-sucks.net
Attention: Accounts Payable / Domain Owner / UPS® Sucks Because...
Your Domain: www.ups-sucks.net
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Attention: Accounts Payable / Domain Owner / UPS® Sucks Because...
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– About 1 Month ago.
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– About 1 Month ago.
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– About 1 Month ago.
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– About 1 Month ago.
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Kansas, OK, USA
– About 2 months ago.
Package was suppose to arive January 27 of not didn't get it Monday Ice storm, Tuesday little better Wednesday roads clear but UPS is not even coming to town today they said Bull shit It's...
I hope they go under real soon will never order anything shipped aUPS again
Salem, MA, USA
– About 2 months ago.
USPS Priority Mail is way better and cheaper than UPS Ground.
I will NEVER use UPS again. They can kiss my A**.
...
I will NEVER use UPS again. They can kiss my A**.
– About 2 months ago.
They said “unable to deliver, business closed.” They drove to the airport half a mile away from my house. I hope the driver’s mother gets colon cancer. ...
CHE
– About 2 months ago.
Lamentable service, corporation qui gagne de l’argent au volume et se fout bien de la gueule des citoyens, des employés mielleux qui ne règlent aucun problème mais comment une pareille entreprise...
Une honte
BEL
– About 2 months ago.
Need an airplane part overnight (SD Card) so I pay $85.00 to ship it overnight from Punta Gorda FL to Fort Lauderdale FL. You guessed it no package. Called the number and the stupid sorry ass robot...
From now on I will ask; if they only ship UPS NO SALE.
Ottawa, ON, CAN
– About 2 months ago.
Used to be my favorite shipper a few years back. Fast, never lost anything, okay customer service, but now they can't even bother to update tracking info for shipments. They're abysmal to deal...
– About 2 months ago.
I have been shipping my packages using UPS since USPS' wait line is usually long. Last week I brought to packages to ship. I packaged them using heavy plastic wrapping packages, very well done....
– About 2 months ago.
Disorganised, couldn't organise a piss up at a brewery. I missed first delivery as I was out, they had left a customs invoice which I paid over the phone. Didn't hear anything for a while...
I phoned customer customer disservice and they told me I had to pay the customs fee, I had to provide payment reference number to prove I had actually already paid the fee. The call handler then told me I had missed the second and final delivery attempts. When I told them they had not visited the second or third time and had CCTV to prove this they deleted those entries from the tracking information! Fortunately I have screenshot.
Tried to get the parcel redelivered, but apparently they couldn't change delivery as I'm not signed up to their my choice service. Fine I'll sign up. Turns out this his takes up to 2 weeks as they have to send a letter in the post. FFS. Received the letter in the post today with instructions on how to complete registration - Hooray! Went to website, entered details, 'an unknown error occurred'.
I hate UPS, I hate the shocking level of disorganisation and stupid systems they have in place I wish misery and despair on everyone who works for UPS.
– About 2 months ago.
I purchased ammo online in Georgia. USA.
On Jan 1st. Details say label created package picked up on the second scanned in at atlant ga. On the 3rd then the package sits in Atalanta ga until the...
On Jan 1st. Details say label created package picked up on the second scanned in at atlant ga. On the 3rd then the package sits in Atalanta ga until the 9th . Then the dumb asses send it to California l??? Why??? it’s 2 day ground from Atlanta to central florida.it has sat in Anaheim California for three days now now it’s saying the expected delivery is the 17th that’s 16 days to cover eight hours worth of road from Atlanta Georgia to Central Florida wtf???
– About 2 months ago.
And the drivers always THROW my packages at my door. It freaks my dogs out!!!! Good thing nothing breakable so far. ...
– About 2 months ago.
Every single time I was shipped a package through UPS over the past few months, every single package was super late & one was even lost. UPS use to be great. What happened to them??? Now they are the...
– About 2 months ago.
package was supposed to be here today. When I ordered from Home Depot it was guaranteed next day. Your company sucks! This is why Amazon will take you over. Keep up the shitty work, your market share...
– About 2 months ago.
To say that UPS Sucks is an understatement! They deliver a COD package, fail to collect & insist that I file a claim to get my money. Really? That'll take probably 30 to 60 days if ever in...
– About 2 months ago.
How normal is it that these UPS Delivery Drivers now wear masks -- when EXCLUSIVELY in the driver's seat, and when any Civilian outside asks a question, these UPS Drivers -- simply stop what...
Just look straight ahead as if to rob through their own windshield of their own delviery van.
– About 3 months ago.
Always just drops the package by my door without bothering to ring the doorbell right above where they drop the package. I am home all day every day and there is a sign that states RING BELL. FedEx...
– About 3 months ago.
Here's a new way they'll screw you over. I have the app, so I get messages about delivery days and times. First told it would arrive 12/23. No. Tracking indicated it arrived just a few miles...
– About 3 months ago.
UPS in Davenport FL didn't even try to deliver my package, they received it and returned it to sender. I have been tracking it since it left the warehouse and this is the first update I could...
Arlington, TX, USA
– About 3 months ago.
Out for delivery at 9:46am according to the tracking. It is almost 9pm and only God knows where my package is. 12 hour delivery window? This is BS! I paid extra for speedy delivery and my package is...
Atlanta, GA, USA
– About 3 months ago.
Had an emergency out of state, had my package set to releiver 10 days later when I got back. So the say it's supposed to be re-delivered, the delivery time comes and goes. I call customer service...
– About 3 months ago.
Sent two packages via UPS from Florida to New York on the same day. One I spent $70 so it would arrive by Christmas Eve and the other I spent $13 to arrive whenever. The $13 one (to Long Island)...
– About 3 months ago.
Tried to delete 2 logins on UPS website, they said it would take 8 days, s eriously!!!...
– About 3 months ago.
Ordered a Christmas gift last week that was shipped via UPS Next Day Air. UPS never updated tracking once it got scanned in at the original hub. Finally got a “delivery exception” update at 3 am...
Dartmouth, NS, CAN
– About 3 months ago.
UPS decided to attempt to deliver while I was working at normal working hours and left a tag saying "sign the back to allow driver to leave at door". I signed the tag and left it stuck to the...
Annapolis, MD, USA
– About 3 months ago.
Don't bother paying online, you'll either get one of two crap outcomes. One, you won't be able to pay online, sorry, doesn't work. Two, the driver will have a C.O.D. anyway. God forbid...
– About 3 months ago.
Their idiot driver did not knock or ring the doorbell. He left a note that i would have to wait another day for my package. ups sucks...
Chatham, ON, CAN
– About 3 months ago.
Ordered 2 light Saber toys for my kids.
They tried delivering once, spoke to my in-laws who are from a foreign country and don't speak good English, there were outstanding import...
They tried delivering once, spoke to my in-laws who are from a foreign country and don't speak good English, there were outstanding import fees, said they would come back next day at the same time, never came back, checked tracking after a few days and said delivery refused.
Never have I before actually wished someone had used Canada Post as a courier.
It's no coincidence that pronouncing UPS sounds like Oops
USA
– About 3 months ago.
Bought 2 $1.99 clipper guards from Remington. Supposedly they tried to "deliver twice" and nobody was home? JUST LEAVE IT AT THE DOOR. I've called 3 times already to tell you guys this. ...
SYC
– About 3 months ago.
iherb promo code 2022 https://code-herb.com/
...
– About 3 months ago.
How is delivery by 9 pm a valid delivery window? How hard is it to create small windows of time for deliveries? Terrible...
– About 3 months ago.
Ups is 1000 x better than FedEx. If my package is shipped ups, I actually have a chance of getting it. ...
Dearborn, MI, USA
– About 3 months ago.
Miss the shipment twice!...
– About 3 months ago.
Ordered a desk from Amazon and it was delivered by UPS. Was on my patio a few days ago with the box completely obliterated. It had been torn apart and they wrapped two pieces of rape on each end to...
– About 3 months ago.
I work for a company that unfortunately uses UPS as a shipper. The amount of calls I've dealt with the past 5 days alone dealing with lost UPS packages is truly incredible... How do you lose a...
Victoria, BC, CAN
– About 3 months ago.
Insane delivery dates. I was given 3 different dates at the same time, 1 date was from Apple (Dec 13), the other 2 dates were a day apart from UPS. The tracking said "Expected Delivery Dec 8",...
Around 6pm on Dec 8 the tracking changed to "Expected Delivery Dec 9". That date was what I wanted all along, so I went in and cancelled my request for Dec 12 delivery. This cancellation request then showed up on the tracking list. Great, I assumed my cancellation request would be honored. 12 hrs later I got a text from Apple saying my parcel is expected today (Dec 9). UPS tracking said parcel out for delivery. Again, great.
15 mins after that it said Reschedule Delivery Requested, Parcel is Being Held. Uh, no, I cancelled that 12 hrs prior. Now I have to wait all weekend when I could have had the parcel today. What a clusterfork. Why was I given 3 different delivery dates, how am I supposed to plan for that? Why did the system ignore my cancellation request when it clearly shows on the tracking list 12 hrs before? I would never have placed this order with Apple had I known they use UPS. What a horrible company, this is not my first bad experience with them.
– About 3 months ago.
UPS In my town stole my iphone 14 max pro 1 TB. Yesterday Apple issued me a new one and is supposed to be arriving today. Hope it isnt stolen again. Ups hires temps for the holidays who are thieves....
USA
– About 4 months ago.
A 13 hour delivery window is not a valid business practice....
– About 4 months ago.
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Laval, QC, CAN
– About 4 months ago.
12/02/2022
21:18 Severe weather conditions have delayed delivery.
Quebec City, QC, Canada
Lol… it’s been sunny all day!
Bastards…...
21:18 Severe weather conditions have delayed delivery.
Quebec City, QC, Canada
Lol… it’s been sunny all day!
Bastards…
– About 4 months ago.
Wow!!! I should have read this site 1st.
I have the saaaaame story as many of you.
Paid for overnight delivery of a .4 lb envelope to arrive Nov 30, 2022 from Dallas, Tx to Austin,...
I have the saaaaame story as many of you.
Paid for overnight delivery of a .4 lb envelope to arrive Nov 30, 2022 from Dallas, Tx to Austin, Tx. (Needed by Dec 2nd, at the latest)
Obviously, its too late and my life is complicated now.
The package "is lost" and apparently I cant get a refund until the package is delivered???
Are you f'ng kidding me???
Im waiting on the "investigation email" most of you report will never arrive.
Looks like its back to FedX because UPS wont be getting business from me.
– About 4 months ago.
Pay for extra fast delivery, but it's UPS so it's coming later than original time I would have got without paying. f%@k YOU UPS TRASH!...
Fairfield, CT, USA
– About 4 months ago.
An Over Night package from less than 100 miles away is taking more than 4 days to arrive! The sad part is that is is medicine for my husband who will go in withdrawal and be suffering due to not...
Laval, QC, CAN
– About 4 months ago.
UPS SUCKS! ????
UPS SUCKS! ????
COSTCO SUCKS either by encouraging UPS.
They don’t care about you.
You’re just a drop in the ocean
UPS????
(Wow, makes me feel good ????)
COSTCO SUCKS either by encouraging UPS.
They don’t care about you.
You’re just a drop in the ocean
UPS????
(Wow, makes me feel good ????)
Thanks to ups-sucks.net
– About 4 months ago.
Brought me a box that was soaked mid way through the entire thing. How does this even happen? Item inside was water damaged and their dumb policies make me refuse it and go after the company for a...
– About 4 months ago.
Took a day off of my landscaping job that is dwindling down for the season to go to the orientation that UPS scheduled me for, only to have the manager very rudely tell me orientations were on Mondays...
– About 4 months ago.
My package has been sitting at the destination facility for 7 days. Today I called ups and they said I needed to file a claim. I followed the instructions in the email they sent me. Now they are...
– About 4 months ago.
My package arrived at the city I live in on the 25th…..it’s now the 29th and it’s still just sitting there pending processing…..WTF?...
USA
– About 4 months ago.
UPS total failure to deliver Amazon purchases!!
Totally unreliable!!...
Totally unreliable!!
Monroeville, PA, USA
– About 4 months ago.
They've sucked for years. If they're ground map tells you two days, tack on an extra 5 or 6 days. Even in the middle of summer, no holidays. UPS will scan your packages for 3 days straight in...
– About 4 months ago.
What's the point of getting my package to my state, 30 mins away, then letting it just sit there for a full day? It was supposed to come today, but considering it hasn't moved in 16 hours, and...
– About 4 months ago.
Stop shipping with this company, they are f,ups. when i get deliveries to my P.O. Box, i get my delivery, no issues, all good. ...
– About 4 months ago.
Where the heck is the t-shirt I ordered 20 days ago…and to use the UPS tracking site is a joke!
I am 0-2 in using UPS…will not ise them if at all possible…and will try to get a...
I am 0-2 in using UPS…will not ise them if at all possible…and will try to get a refund for the second time!
They are horrible!
– About 4 months ago.
Aren't Air deliveries supposed to take priority? Isnt that why you would pay $100 to ship 2 lbs? So why is my driver delivering Ground packages before an Air? Yeah, you have until 1:30 IF YOU NEED...
San Antonio, TX, USA
– About 4 months ago.
I don't think I've had a package come through UPS on time or without a problem once in the last 5 years or so. Every single time, I'll get an "arrive by" date that will spend the...
New Kensington, PA, USA
– About 4 months ago.
UPS had my item last week. Said they "attempted delivery" during a federal holiday. They then said they gave the package to USPS. USPS did not receive the package for another 5 days.
...
– About 4 months ago.
UPS 3 Day Select took 13 days ??? My package departed from Louisville KY to South Charleston,WV - Roanoke VA - Phoenix,AZ - Goodyear AZ - Back to Louisville,KY - South Charleston,WV a second time and...
SWE
– About 4 months ago.
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- Bottom line – you got an eyeball, but nothing else to show for it.
- There they go.
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– About 4 months ago.
Last year they claimed a delivery that never occurred which oddly, they then delivered 6 weeks later on my porch?
Now my package has been sitting in my cities facility for 2 weeks according to...
Now my package has been sitting in my cities facility for 2 weeks according to tracking. Can’t get a human being to ask why i don’t have it
– About 4 months ago.
You folks are complaining about not getting your items or getting them late. Try shipping through them and after damaging the merchandise they leave the seller high and dry when comes to filing a...
Iwill go back to USPS..they suck less
– About 4 months ago.
UPS constantly claims they have delivered a package and then there is no package to be found. Are these guys given a reading test for both numbers and maps ? Apparently not....Tired of claims of...
USA
– About 4 months ago.
Hate UPS? Read FedEx comments....
Padua, 20, ITA
– About 4 months ago.
UPS Literally got my house address wrong for 3 times...and they said i wasnt home, which is all cap since there was always somebody home and aint nobody ring our bell or none. And now I gotta reclaim...
– About 4 months ago.
I hate UPS so much. I don't understand why retailers don't give you the option to choose which company you want to deliver your package. The UPS guy on my route seems to just drive by my...
Herkimer, NY, USA
– About 4 months ago.
Every single time I have a package shipped to me via UPS there's a delay. Even if it does miraculously get delivered on time, expect the package to look like it traveled through a warzone....
– About 5 months ago.
Contact UPS if you have low blood pressure, if you like rabbit holes, automated customer disservice, and talking with people who cannot answer a single off script question with asking unrelated,...
Their motto should be something like: "You're lucky when we're lucky ". If you have had several experiences with UPS, chances are better than half of them were awful, dismal, terrible, or "D", all of the above.
It is difficult to get a UPS person to talk with you, and even more difficult to get the same answer from more than one of them.
It's amazing they have anything that could be called a "success rate". I just don't understand why businesses would contract UPS for package handling.
New Westminster, BC, CAN
– About 5 months ago.
I got an email stating that my package was out for delivery. 2 min later another email stating that the package missed by the recipient. I called them to have them call me or text me to say when they...
– About 5 months ago.
UPS is AWFUL and I hate that the USPS works with them. I ordered something in October. It was picked up by UPS BUT they lost the package!!! ...
– About 5 months ago.
they can't delivery my packages today because they said there was a break down in their local facility and further delivery will be unknown when. WTF do they only have one facility...
GBR
– About 5 months ago.
UPS IS A LYING SACK OF SHIT
they said they delivered something and they didn't
why are they so bad at their ONE JOB...
they said they delivered something and they didn't
why are they so bad at their ONE JOB
Horsham, PA, USA
– About 5 months ago.
UPS CSR SYSTEM SUCKS!!! ...
– About 5 months ago.
Oh boy I guess my package missed its once every 24-36 hour movement attempt. Arrived in my state at 6:30 last night but no movement since, and it only needed to travel another 30 minutes max. How...
Strongsville, OH, USA
– About 5 months ago.
I think its kind of fun how trying to find the package that THEY lost is a Kafka-esque maze of dumbassery that leads absolutely no where and is designed to frustrate you into giving up and accepting...
– About 5 months ago.
I am genuinely amazed at how predictably terrible UPS is in comparison to their competitors. I truly cannot recall the last time I had a UPS package arrive on time with no issues. Meanwhile, the...
– About 5 months ago.
Screwed up again UPS. My propane heater I ordered off Amazon was rescheduled to be delivered on October 26th by 7pm and it didn't show a second time. No delivery truck all day and no way they...
– About 5 months ago.
The package arrived at usp on 10/20 and I just got the delivery date today (10/26) that it would be delivered today. The tracking read that the package left a ups center late in the afternoon today...
– About 5 months ago.
Ordered propane heater off Amazon because we live off grid using propane and solar. At night it's hitting 25 degree with no heat source to keep me warm. Was due for delivery on October 25th by...
October 23rd (ordered)
October 24th at 4:51pm departed Salem Oregon
October 24th at 12:38 arrived to lanthrop CA and departed at 8:22pm
October 25th at 12:51am arrived to sparks NV.
4:56am processed in sparks NV.
5:00am loaded on vehicle for delivery
10:25am out for delivery Fallon Nevada
October 25th at 1:01pm it was marked delivered to front porch (it was not) I filed a complaint and there was no update until 9pm when the route finally updated. Now it does this
October 25th at 9pm these updates show up
4:59pm departed sparks facility
5:27pm arrived at sparks facility
6:21pm departed sparks facility
October 26th 2:48am arrived in Ontario CA
Now it's expected to arrive today by 7pm and it has completely left the state of Nevada in which it is supposed to be delivered in. How is this acceptable.
– About 5 months ago.
Why is ups tracking so terrible and what's the point if even the employees say scand means nothing? My package arrived at my local distro but then nothing else happened. Cs says that the scans are...
– About 5 months ago.
I work during the day. I have no one to sign for a package. They must hire idiots to deliver packages because they said on the note on my door that they would leave the package at a station on the...
– About 5 months ago.
Now these high school drop outs make one attempt to deliver. Attempt isn’t even the appropriate adjective. They go to a building, if they can’t get in the take your package to Drop facility and...
– About 5 months ago.
I was literally sitting on my couch and someone slaps a sticker on my door and disappears, no knock, no doorbell. The sticker says that it needs a signature and there was no one home to sign for it...
Brookings, SD, USA
– About 5 months ago.
Constantly late and damaged packages, to include rude staff and drivers, along with non-existent customer service. All the aforementioned, and UPS has the nerve to do this (this notice came in an...
The following changes will take effect on December 27, 2022:
• The rates for UPS® Ground, UPS Air and International will increase an average net 6.9%.
• UPS Air Freight rates within and between the U.S., Canada, and Puerto Rico will increase an average net 6.2%.
Orchard Park, NY, USA
– About 5 months ago.
Good luck ever talking to a human who can actually help you out. They now charge $7.99 to pick up your package after their app isn’t working so you had no idea what time to be home to sign for it. ...
– About 5 months ago.
They refuse to leave the package. But I’m supposed to be home all day until 7:pm waiting for their appearance. I had no problem because I told my driver to leave it. Than UPS decided they would not...
– About 5 months ago.
UPS sucks bc literally, no matter what service you pay for, theres always a problem. Today it's a next day air that says it's on time, the flight departed and landed, but tracking wont update....
– About 5 months ago.
UPS uses Google Maps to find addresses. I have lived in my address for 2 years come December and they still cannot find my address. I just got a phone returned to send on 'Invalid Address'...
– About 5 months ago.
Apparently UPS has decided it's not delivering my area today. Its 10:40 and loaded on delivery car, but not out for delivery. Who starts working at 11 am? No one productive, that's who. Really...
– About 5 months ago.
I was just starting to think UPS got it together, but no. My package is in my state since 8 pm, but didn't get on the next connection. Why is ups so inflexible? They cant make adjustments. They...
Groningen, 04, NLD
– About 5 months ago.
Todat UPS decided not to ring my doorbell and skip my house completely to drop my package off at a service point so now I have to pick it up myself anyways, might as well have gone to the store...
USA
– About 5 months ago.
It's amazing how ups tracking is so bad. Recently had a package delayed due to a railroad issue. From that moment on ups tracking will not give a out for delivery or delivery date, even though the...
USA
– About 5 months ago.
UPS is the most useless trash carrier. ...
– About 5 months ago.
UPS is horrible!! They left a note, never tried to contact us. Then I called and they promised someone would call me within the hour. After 90 mins I called back and they claimed they called me after...
– About 5 months ago.
OMG!! Just found out that a package that I REALLY need is being delivered tomorrow and that it needs a signature. That's fine, except I WILL BE RUNNING ERRANDS ALL DAY TOMORROW for a trip that...
I have repeatedly tried contacting a human being @ OOPS, to no avail. I simply want to pre-sign for the package. AHHHHHHHH!!
I'm beyond frustrated. UPS SUX.
Los Angeles, CA, USA
– About 5 months ago.
Hey, is your agency looking for more clients? We're producing around 250 digital marketing leads per day. Let me know if you're looking to scale & want more info.
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Take care.
Adam
– About 5 months ago.
Took work off to receive an important package. Driver even f%@king rang the doorbell, just stuck a note on the door. I was in the f%@king kitchen the dumb twat probably didn't even take the...
f%@k them, UPS can get fisted.
Bloomington, IN, USA
– About 5 months ago.
Part 2 of this BS below. Email replies from UPSuck:
Thank you for taking the time to contact us.
I sincerely apologize if the package was returned back to you and for causing...
Thank you for taking the time to contact us.
I sincerely apologize if the package was returned back to you and for causing you all of this inconvenience. I do understand this is really disappointing and this is not the service that we want you to experience. In regards to this concern, I have submitted this concern to the local dispatch and please be advised that the email response will be made as soon as possible today for further assistance.
We will be doing everything on our end to avoid the reoccurrence of this incident. Know that reports like this will improve our services to our customers.
I'm hoping for your understanding and patience.
The "LOCAL" reply:
We are contacting regarding the information request fort the tracking number 1Zxxxxxx. It was return to shipper since was involved into fraudulent patterns, I apologize in advance for being unable to provide further information.
Bloomington, IN, USA
– About 5 months ago.
Sent a package, later the guy I sent it to told me UPSuck said I had requested to return it to me. What BS. Blaming it on me, when it was actually them that screwed up. I got an email from UPSuck,...
– About 5 months ago.
Can't accomplish shit on UPS website and can't ever even get in to redirect a package or speak with anyone who gives a shit ...
– About 5 months ago.
Its been two and a half weeks since I ordered a 4€ fiber patch cable from amazon. The last day amazon reported the package must have arrived, it does not. I've been here the entire day, and no...
Crawfordsville, IN, USA
– About 6 months ago.
Screw UPS, Delivered early and wasn't there, talked to drive with Ring, said he'd be there same time tomorrow... It's now 4 hours past that time and still no delivery and costing me money...
– About 6 months ago.
UPS lured me in by giving me a 20 cent discount on sending a package, well what a mistake that was.
i printed my label before realizing that UPS requires me to fill out about 50 forms of...
i printed my label before realizing that UPS requires me to fill out about 50 forms of paperwork before allowing me to schedule a pickup. WOW.
so i'll be canceling my account (if i even made one)
and i'll have to drop off my package at the UPS store tomorrow, and from that point further avoid using this horrible annoying company.
– About 6 months ago.
Ups failed to get my next day air out. I checked flight stats, and the flight made it out fine, ups just didn't bother putting my package on it. If spending over $100 to ship 1 lb doesn't...
– About 6 months ago.
Here's a perfect example of why UPS sucks: I had a package shipped to me and I signed up with UPS to get UPS updates via email. UPS sent me a message telling me that the package was going to be...
I called UPS to ask about this and was told, "Oh, to get ACCURATE tracking, you have to sign up for UPS My Choice!"
This is NUTS. If UPS "accurate tracking" is only found via UPS My Choice, then why does UPS send inaccurate email updates that say "click on the tracking number for details", or offer inaccurate tracking information via its own website? To improve customer service, you put the improved feature UP FRONT, you don't ADD it to older options that are not as good.
USA
– About 6 months ago.
We all need to just stop excepting their late packages. I now tell my post office to send it back if it's late. This ads extra cost on the carrier and essentially cost them more time and money....
USA
– About 6 months ago.
UPS has a new service with USPS called Sure Post where you're sure not to get your package on time if at all. It's like FedEx's Smart post. Which is kind of dumb actually. All these...
ITA
– About 6 months ago.
They keep rescheduling my delivery! For f%@ks sake I've been waking up at 8am for 3 days expecting a courier to arrive, just to receive a notification of a "delivery reschedule". f%@k you...
USA
– About 6 months ago.
They lose about every other package and except no responsibility. I guess that’s the kind of service you get from a WOKE company with a bunch of WOKE employees. ...
USA
– About 6 months ago.
I haven’t received a package that wasn’t damaged in over a year from the Useless Package Service. ...
CAN
– About 6 months ago.
Last time i ever use UPS, They are lazy , they stoped a dilivery because they were to dumb to match my buzzer number with my appartment number... and then on the second delivery i called them and gave...
Brookings, SD, USA
– About 6 months ago.
UPDATE: UPS had pulled my package from delivery because they damaged the damaged item I was sending back for repair. Let that sink in for a bit. Obsoletely worthless delivery service, and at a premium...
– About 6 months ago.
f%@k you UPS! Seriously, f%@k you for making every single delivery a nail biter. Why did I spend almost $100 to overnight a 2 lb box? Bc I need it, that's why, you f%@king ingrates! So even top...
– About 6 months ago.
yet again ups loses a package and has 0 idea what happened to it... how is this company still around ? ...
Brookings, SD, USA
– About 6 months ago.
Yet again, UPS delivers me a damaged package. Called the merchant and they say, "No use making a claim thru UPS because they never pay. Send the item back and we will fix it." Sent the package...
Haines City, FL, USA
– About 6 months ago.
The Epitome of corporate ineptitude. Package needed to be signed and waited for it on Friday. 7:10 I get a "we missed you". No door tag. Checked cameras and no UPS truck or driver came near....
– About 6 months ago.
UPS been in business for over a century and their delivery is still worse than AMAZON who literally just started using their own courier system (thank god).
they NEVER CALL, never knock,...
they NEVER CALL, never knock, can't access apartments like Amazon couriers, and even after being given a buzz code still don't use it and claim they tried to deliver. imagine how much time you would save if you just called the customer and delivered it the first time????????? instead of literally driving back every day just to say you "attempted delivery".
absolute trash operating procedures, hope amazon puts these guys out of business.
– About 6 months ago.
UPS got my package all the way to my state yesterday at 130 pm. Since the center is literally 45 minutes away, I thought that finally, after 4 months of bs delays, UPS had finally figured it out, but...
San Diego, CA, USA
– About 6 months ago.
UPS does suck. They bounced my package all over back and forth to facilities and blamed it on incorrect address. They have used this excuse on other deliveries. They f up and use any excuse to explain...
CAN
– About 6 months ago.
I strongly dislike these guys as well. I called customer service to get an ETA on my parcel and they couldn't even give me a time. They said they deliver until 8pm EST. I also informed them to...
– About 6 months ago.
***Addendum*** 09142022- Couldn't get live rep at UPS C/S to check and I feel stupid because it must have been stolen by someone at UPS ...So I called Apple and cancelled the gift card and now it...
Westminster, CO, USA
– About 6 months ago.
It’s take this shit bag company a 8 days to ship an item one state over from me. They are scum of the earth. You’re better off delivering items yourself. ...
– About 6 months ago.
***Addendum*** 09142022-Still waiting for envelope/package. Showed out for delivery and never arrived yesterday and today showed "On the way" and portion indicating previously was out for...
– About 6 months ago.
my package needs a signature and twice now they refuse to even knock on the door. says no one is home. i’ve been here, waiting. they didn’t even try to see if anyone is home! customer service...
– About 6 months ago.
i’m disabled which they know because i’ve had to call and complain about this driver before. i ordered an Ipad Pro for my art store so i can make more money. i need that to work. this driver...
– About 6 months ago.
Ordered a gift card from Apple; it was showing "Out for delivery" yesterday, 09/13/2022 yet never arrived. I waited until 10PM before I gave up because I know some of the drivers are...
– About 6 months ago.
They want $14.99 for me to pick it up at the local service center- after the driver has refused to deliver it for 3 days. We live off the road. Every other driver has had the brains to leave it behind...
USA
– About 6 months ago.
Get woke- go broke mf'ers...
USA
– About 6 months ago.
Don't worry, they're f in up the Amazon deliveries, also. Packages shipped close to the destination, then sent back further that where they started. Gas ain't free, is it Joe?
Don't worry, they're f in up the Amazon deliveries, also. Packages shipped close to the destination, then sent back further that where they started. Gas ain't free, is it Joe?
LGB. FJB
Bloomington, IN, USA
– About 6 months ago.
Oh FFS! Last Friday, Saturday and now today… “Out for Delivery.” Apparently the driver gets weary and my package goes back to terminal to be loaded again tomorrow. My gawd, YOU PEOPLE SUCK!!...
– About 6 months ago.
I know what is missing. You backing your products and services! When a shipper (a person who has been shipping for a number of years) pays for insurance, wraps each item in cushioned bubble wrap, foam...
– About 6 months ago.
I wrote the last one, and now it appears that they lost it! Exactly what I was afraid of. This isnt uncommon for them sadly. What a joke UPS has become!...
– About 6 months ago.
Original delivery date was Weds, then Thurs, then Friday, now its 10 miles away since 4 am, but will they bring it today? Nope. Holding it until Monday. 6 days late, and that's if the dont f%@k up...
– About 6 months ago.
The UPS driver drops a package on my porch the races away as fast as he can because the package has been completely destroyed. I tried to complain at the local UPS Store and get them to return it to...
DO NOT DO BUSINESS WITH THIS POS COMPANY.
Brookings, SD, USA
– About 6 months ago.
UPS is like a bad neighbor... bringing borrowed things back broken or loses 'em, then wants you to replace it yourself. I can't believe they threatened to strike for more money. UNBELIEVABLE! ...
West Roxbury, MA, USA
– About 6 months ago.
Now into day 6 waiting for my critical component to arrive. Glad I selected 2 day shipping . Ups is failing ...
– About 6 months ago.
Totally unbelievable. UPS lost another air package! It's my childs medication and it vanished again. UPS is what a non functioning delivery company looks like. ...
Baltimore, MD, USA
– About 6 months ago.
I dropped off a package with a prepaid label from the recipient at a UPS Store.
After about a week I tried to track it because it was not delivered.
I discovered that it...
After about a week I tried to track it because it was not delivered.
I discovered that it was never scanned out of the store which means a store employee (or someone else) stole it.
UPS will not take responsibility for the shipping loss saying that because it was a pre-paid label, any loss is the recipient's responsibility. The recipient says it is only responsible once the package is scanned out of the store. In short, nobody takes responsibility.
UPS - it never left your store, it is your responsibility
– About 6 months ago.
Are any non Amazon packages NOT being automatically delayed? Its almost comical if I didn't need them. It's insane, within 4 minutes of being scanned in, they are delayed! How can every single...
– About 6 months ago.
My package got routed to Shreveport from Little Rock for what would have been a 1 hour trip. There is no option on Amazon to just get it from the warehouse, so 7 days later here I am...
– About 6 months ago.
Another out for delivery package that wasnt. This is literally the 6th time in 3 months. UPS is total garbage now....
Miamisburg, OH, USA
– About 6 months ago.
Yet another lost package that was marked "out of delivery", my second one in a short time frame. My failure rate for FedEx and USPS is 0%. Also the package claim process in garbage, I have...
UPS relies on "logical scans" to tell you where you package is much of the time, meaning you're told where the package is based on where it should be, NOT where it actually is. This is why stuff gets marked "out of delivery" that isn't even physically on the truck. When you call UPS to sort this out, you have to directly ask them if it was a "physical or logical scan" - they can see this on their end but won't volunteer it much of the time. UPS' own tracking system will continuously lie to you and claim it's out for delivery until YOU call UPS on their bluff and pursue it by filing a claim. I have never once had UPS proactively inform me that my package was lost.
This company is not ethical, probably as a result of their employees being organized by the mob (Teamsters).
Homewood, IL, USA
– About 7 months ago.
I had a scheduled delivery (signature required) for Saturday where the window they gave was 3:15pm-7:15pm. Si, I decided to run errands in the morning, when I suddenly receive an email at 12:20pm...
Auburn, WA, USA
– About 7 months ago.
SHUT DOWN DOGSHIT UPS AND FUND USPS AND AMAZON INSTEAD. Employees are straight up braindead and packages are ALWAYS late or lost....
– About 7 months ago.
Wow! UPS managed to outdo itself! Lost a medical package that was already 2 days late, AND failed to bring the Express package to the airport! Amazing. Pretty astonishing when you realize it's...
– About 7 months ago.
I'm noticing that every Amazon package is perfectly on time, and properly scanned, while full paying customers are chronically late, and have spotty or incorrect scanning. It's like being the...
Pittsford, NY, USA
– About 7 months ago.
Petition Carol Tome to run UPS with the customer in mind vs the almighty bonus - horrible management when a leader is disconnected with not only employees but customers too...
Pittsford, NY, USA
– About 7 months ago.
So how do we fix the mess UPS has created for consumers? Obviously they don’t care about our concerns or comments so what actions can we take to make it painful so they do pay attention? FedEx...
CZE
– About 7 months ago.
For a 10 hour drive I've waited more than 1 week, getting the delivery rescheduled TWICE. This is unacceptable and UPS doesn't give a f*ck about it's customers, please chose another firm...
– About 7 months ago.
UPS sucks big time, I wish there was an option to not use them when ordering stuff as they never deliver on time, have non existent customer service and parcels seem to stay in one place without...
Have one that is now two hours late from the expected drop off time and another than has been stuck in a depot marked delayed for three weeks now and can't get any info.
Its one company that I wish would just go to the wall and stop sucking
USA
– About 7 months ago.
UPS pretty much screws up every single delivery. They dont even bother to try to have anything like customer service, there's no way to speak with a human being if something goes wrong, you are...
Constanta, 14, ROU
– About 7 months ago.
5 day delivery (after they received the package from the seller) for a 12h drive.
It would be faster to use a f%@king bicycle than UPS for deliveries ...
It would be faster to use a f%@king bicycle than UPS for deliveries
– About 7 months ago.
stupid ass ups. I wanted to see if i could pick up my package at a facility, so I went to do the my choice thing. Apparently I already signed up to that a long time ago. Ok. With what account? The one...
Arlington Heights, IL, USA
– About 7 months ago.
Evidently can't read since since "please knock" sign was right next to where he left the sticky note. No problem, I'll just route it to the neighborhood UPS Store. Wait- you want to...
Richmond, VA, USA
– About 7 months ago.
Geeze where do I start? The union losers at Un-reliable Package Service couldn't pour piss out of a boot if the instructions were printed on the bottom. Every year they are paid more and deliver...
– About 7 months ago.
What the f%@k UPS! So now not even Next Day Air comes on time? You just decide not to fly into that airport that day, rather than just fix the problem? Damn you UPS, damn you. I paid the premium bc I...
USA
– About 7 months ago.
Cool, now they have a little map where I can watch the driver stop in front of my house, NOT deliver my package, then drive around the rest of the city all day while the system constantly changes the...
– About 7 months ago.
Getting really tired of UPS' erratic bullshit. I order frequently from a vendor in Indiana, and my packages are constantly getting stuck at the "origin scan". They don't bother...
USA
– About 7 months ago.
‘U’ in UPS, clearly stands for unreliable. They sent me a notice that my package would be delivered on the 23rd. This notice was repeated daily from the 18th of the month. Tracking showed that...
Then the battle to get a human on the phone or a call back in a timely fashion. I was told an investigation has been kicked off, but it would take up 8 days to complete. This is a large 55 lb box!!!!!!
I live on the east coast and could have driven there, found it myself, and driven home before they compete their investigation!
Clearly…they suck as a business.
Time to improve the customer service. Call centers located everywhere but the USA and the agent reads from a script providing no help what so ever! Calling the automated phone support system will only leave you more discouraged.
UPS, fix your service!!!
Ottawa, ON, CAN
– About 7 months ago.
When I order something online and see that it's being delivered by UPS I am just assuming automatically something is going to get f%@ked up. I would never choose them if I had a choice....
– About 7 months ago.
Tracking number said package was delivered at 3:22pm at UPS facility. I arrived 2 hours later and it was not there. Agent was no help at all. Said I had to contact the regional office. When I called I...
USA
– About 7 months ago.
i will just do this for all the outrages UPS customer --
f%@k YOU, UPS and GO TO HELL!...
f%@k YOU, UPS and GO TO HELL!
Henderson, NV, USA
– About 7 months ago.
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Framingham, MA, USA
– About 7 months ago.
I would never choose UPS if I had a choice. They are trying to squeeze more money out of every transaction. Money-grubbing low-life slime-dwelling eaters of rotten meats. I like my US Postal Service....
– About 7 months ago.
UPS shows my item is out for delivery by 7pm now which changed from 1:30-4pm. It's going on 6:36pm now and still no sign of them. Useless service, a new company needs to come.in and just...
– About 7 months ago.
Does shipping really need to be woke? Why is Amazon prioritized over full paying customers? Corporatocrocy, that's why. One hand washes the other. You are on here bc you are angry UPS either...
– About 7 months ago.
Yes, it is true that UPS is trying to choke out small businesses by prioritizing only corporate contracts. Small business owners then cant compete with the mega corps. Then they'll take over the...
– About 7 months ago.
So after literally 49 delayed packages over the last 3 months, I'm cutting the UPS cord. I tried being patient and loyal, but after witnessing time and time again that Amazon packages are not...
– About 7 months ago.
UPS, how about cutting some Amazon so your actual paying customers can have something sorta on time once and a while? Theres no good reason why I, as a full price paying customer, should be...
– About 7 months ago.
Have a delivery that needs signed for, UPS delivery notification said delivery between 1:00-4:00pm. UPS showed up at 12:07pm!!!! 53 minutes early!!! Awful!! UPS phone system is awful!!! ...
USA
– About 7 months ago.
wretched or non-existent customer service, merry-go-round telephone prompts that lead NOWHERE....
– About 7 months ago.
In the recent past UPS was a company you could count on to deliver on time. Over the past three months or so it seems that I have not had a package delivered on time. The current package I am waiting...
Winter Haven, FL, USA
– About 7 months ago.
Are drivers incompetent or thieves or (you fill in the blank)? Email received that package is delivered but driver not on any of my security cameras. When you actually talk to a cust serv rep, they...
– About 7 months ago.
So tired of having to wait until the estimated delivery date to get my package when it arrived this morning…nowwwww gotta wait till Monday instead of recieving it today……UPS SUCKS!!!!!!!! ...
Virginia Beach, VA, USA
– About 7 months ago.
Tried to login to the UPS account that I have had for 25+ years to update my credit card expiration date. No joy. Called Customer Support. No joy. The AI interface keep asking me "Was your...