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UPS® Sucks!

@SuckyUPS
Frustrated with UPS® service? Seem to be banging your head against a desk when talking to Customer Service? Join over 2,293 people in a public venting!
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Founded
1907
Address
55 Glenlake Parkway, N.E., Atlanta, Georgia 30328
Chief Executive Officer
David P. Abney
Total Compensation (2014)
$8.3m (SEC DEF 14A Filing)

 – About 37 minutes ago.

i have the same situation. but what can we do?? really wondering my options!...

i have the same situation. but what can we do?? really wondering my options!

 – About 9 hours ago.

i am in the same situation as many of the frustrated people in the portland area, i currently have 5 packages held hostage at ups - most two day delivery and it has been over 10 days. i have been...

i am in the same situation as many of the frustrated people in the portland area, i currently have 5 packages held hostage at ups - most two day delivery and it has been over 10 days. i have been getting daily messages that the packages are out for delivery, but by evening another message that an emergency/natural disaster is preventing the packages from being delivered. i talked with a supervisor at the ups location where the packages are being held, and have been told that the daily messages being sent out that the packages are in transit is not correct - that the packages are not even being scanned, because they are being held in storage, and are not going to be unloaded until next week, but no guarantees. they are "overwhelmed" and there has been an executive decision that the packages stay in lock-down until the situation is stabilized - in other words they have a big problem, and no solution. unfortunately, ups has done a very poor job of communicating this information to the vendors and the main ups call center, which is putting tremendous pressure on customer/client relationships. the vendors, the representatives at the main call center at ups, and the customers are relying on the ups "tracking" system, which has completely malfunctioned.the mismanagement of ups at the highest levels is remarkable, as is the pressure that is put on the lower level hard-working individuals dealing with customers. the trust in ups as a competent delivery system has been greatly compromised by their inability to manage this crisis.

 – About 9 hours ago.

this is bogus. i'm getting the same tracking status - delivery delayed due to weather ..reschudeled for next day.

all my other packages from amazon prime are deliverd on time. i have...

this is bogus. i'm getting the same tracking status - delivery delayed due to weather ..reschudeled for next day.

all my other packages from amazon prime are deliverd on time. i have been receiving packages throughout the week from fedex and usps. the roads are already clear in portland, and extreme weather conditions is not a valid excuse.

i had three items shipped from amazon on the same day (jan 18th). two have arrived today (jan 20th), delivered by usps and amzl us without delay.

there is no more ice on the road. other carries are delivering on time. why isnt ups?



 – About 11 hours ago.

i understand there has been a storm but this is ridiculous...i keep on get emails indicating the package will delivered to my house the next day...next day comes i get another email saying they are in...

i understand there has been a storm but this is ridiculous...i keep on get emails indicating the package will delivered to my house the next day...next day comes i get another email saying they are in storm recovery mode and my delivery is rescheduled...this cycle happened many times...so i called and asked to pick it up... they said sure...go the following day and they tell me sorry but your package is here but not unloaded...so ill just patiently wait another three weeks for them them to get my package to my house...they seemed so disorganized and not a clue what they are doing...what a racket

 – About 11 hours ago.

they always leave my packages out on the porch. like i have a perfectly good mailbox, but they decide to leave it on my porch while it is raining. i now have a collection of water soaked books that i...

they always leave my packages out on the porch. like i have a perfectly good mailbox, but they decide to leave it on my porch while it is raining. i now have a collection of water soaked books that i can't do anything with. thanks ups.

 – About 15 hours ago.

i just have to add to this as well. my wife and i have been waiting for our packages to arrive for over a week now. both packages were sent 2nd day air. we've been following the tracking...

i just have to add to this as well. my wife and i have been waiting for our packages to arrive for over a week now. both packages were sent 2nd day air. we've been following the tracking information since the storm and everyday our packages are "on a truck/out for delivery" at 6-ish am. then we receive a message at around 9pm that the packages have been delayed due to severe weather. out of frustration last night we finally called and told them to hold it at the ups customer service facility, our tracking reflects this request. i went to ups today to find a room packed full of people with the same issue. after about 45 mins. of waiting and watching frustrated people walk out with no packages in their hands i got called up to the desk. they told me that my packages were next door at their hub and that they would be transferred to the customer service desk tomorrow. she also politely said "no guarantee". i have no idea whats going on, but there are a lot of us in the same situation as of now. my suggestion is, if you purchased something online buy it again and have it shipped via fedex (their services are running w/o delays at this point). then return whatever you purchased when (if) it arrives through ups. don't try to call customer service they will just feed you a bunch of lies because they don't have any control over the situation or have a clue what they are talking about. if your waiting for something that someone else sent you, well, you might be out of luck for an undetermined amount of time. ups needs to be held accountable for these delays, and the "ghost tracking" updates are the root of my frustration at this point.

 – About 15 hours ago.

i had a package sent next day air on tuesday. i received a message later that day saying it would be delayed one day due to weather. this was while the package was in spokane, so i believed it. the...

i had a package sent next day air on tuesday. i received a message later that day saying it would be delayed one day due to weather. this was while the package was in spokane, so i believed it. the package arrived in portland wednesday at 4pm. knowing that portland had already thawed, i figured it would quickly and easily make the short trip down i-5 to the eugene area. that has not happened. ups has not updated the tracking info since it arrived in portland wednesday, not even to give a reason for the delay. i emailed to ask why today and the reason given was "weather conditions beyond our control". it is 42 degrees and raining in portland today. there is not a spot of snow or ice on i-5 between there and eugene. that is not a legitimate excuse. the lack of honesty is more frustrating than the delay at this point. i doubt anyone reads these until it is too late (i didn't), but i would strongly caution anyone in the northwest against using ups at this point.

 – About 16 hours ago.

wow. a comment below mentioned 18 drivers called in sick. something is going on. a workers strike?

i am pretty certain that the "out for delivery" status is bogus. the ups...

wow. a comment below mentioned 18 drivers called in sick. something is going on. a workers strike?

i am pretty certain that the "out for delivery" status is bogus. the ups head office should investigate this. check all the gps info on trucks and verify against the packages marked as being delivered but never did. someone should get fired.

 – About 18 hours ago.

ordered a heater from amazon using 2 day shipping and item was due in portland on 1/17. got notice of weather delay. ok but it was coming from tualatin to tigard... just a few miles. i work in tigard....

ordered a heater from amazon using 2 day shipping and item was due in portland on 1/17. got notice of weather delay. ok but it was coming from tualatin to tigard... just a few miles. i work in tigard. the weather was kinda bad so i kind of understand. delayed again until the 19th with no explanation. delayed again until 1/20 with no explanation. it is still not here as of this writing. the weather has improved and i no longer need the heater. i am certain a homeless person with a shopping cart could have gotten it here quicker. disappointed.

 – About 18 hours ago.

my four packages have been in porltand since the 10th, one showed up on the 17th. still nothing as of the 20th on the other three. on my 5th phone call to ups. first it was weather, then they told me...

my four packages have been in porltand since the 10th, one showed up on the 17th. still nothing as of the 20th on the other three. on my 5th phone call to ups. first it was weather, then they told me 18 drivers called in sick in portland. now they have an emergency at the warehouse. i am doubtful of ever seeing my packages.

 – About 19 hours ago.

i've had several packages delayed since january 11. the strange thing is, items i ordered way after these -shipped via ups 2nd or 3rd day have arrived. one of those was only one day late. i think...

i've had several packages delayed since january 11. the strange thing is, items i ordered way after these -shipped via ups 2nd or 3rd day have arrived. one of those was only one day late. i think that these shipments that were delayed because of the snow in portland on jan 11-12 , are all stockpiled in some warehouse. drives me crazy, as the more time and overhandling of these packages occur, the more likely they will be damaged or lost. some of the items i ordered are not guaranteed after they are placed in ups hands. i also don't want to deal with calling another country about this issue. isn't there a way to actually talk to a ups rep that deals with my shipping area? sheesh already! oh, and one of my shipments was ordered dec. 30. i'm so stressed and tired with tracking these items, to be again frustrated and disappointed. at least i'm not the only one going through this. sigh.

 – About 21 hours ago.

here's the status of a small package that i ordered from amazon last week:

01/20/2017 9:48 a.m. severe weather conditions have delayed delivery.
01/19/2017 11:41 a.m. severe...

here's the status of a small package that i ordered from amazon last week:

01/20/2017 9:48 a.m. severe weather conditions have delayed delivery.
01/19/2017 11:41 a.m. severe weather conditions have delayed delivery.
portland, or, united states 01/19/2017 6:00 a.m. destination scan
portland, or, united states 01/18/2017 8:13 p.m. an emergency situation or severe weather condition has delayed delivery. / your delivery has been rescheduled for the next business day.
01/18/2017 11:33 a.m. severe weather conditions have delayed delivery.
portland, or, united states 01/18/2017 7:45 a.m. out for delivery
01/18/2017 6:00 a.m. destination scan
portland, or, united states 01/17/2017 4:26 p.m. an emergency situation or severe weather condition has delayed delivery. / your delivery has been rescheduled for the next business day.
01/17/2017 4:05 a.m. out for delivery
portland, or, united states 01/16/2017 10:08 a.m. delivery has been rescheduled due to holiday closures. / your delivery has been rescheduled for the next business day.
01/16/2017 7:01 a.m. destination scan
portland, or, united states 01/13/2017 10:03 p.m. destination scan
moreno valley, ca, united states 01/12/2017 1:15 p.m. origin scan
united states 01/12/2017 4:25 p.m. order processed: ready for ups

as you can see, they aren't even trying to deliver the package anymore. it goes directly into the "severe weather conditions" status without ever making an attempted delivery. i've contacted ups several times and they can't help me. amazon initially refunded $5.00 for my inconvenience, but i'm through waiting and have asked them to cancel the order so that i could place another. so, if you're in the pdx area, use fedex or usps until this is straightened out...

 – About 21 hours ago.

what a fu ing joke. ups sucks sucks sucks. i'm going to spend the next week telling as many people state offices how bad ups is. i'm putting a sign on my car that says fed x and. usps. are...

what a fu ing joke. ups sucks sucks sucks. i'm going to spend the next week telling as many people state offices how bad ups is. i'm putting a sign on my car that says fed x and. usps. are the only way to ship. dont use ups they will f ck you over

 – About 22 hours ago.

well, my package that was held up in portland due to "severe weather" came a day late, not too bad, but i have another one coming in from austin texas, supposed to be delivered today, but...

well, my package that was held up in portland due to "severe weather" came a day late, not too bad, but i have another one coming in from austin texas, supposed to be delivered today, but guess what, it got delayed as well due to "severe weather" somewhere in idaho, now i wont be getting it till next week at the earliest, im so sick of ups.

 – About 22 hours ago.

obviously the problem is not weather. when we complained they told us "out for delivery" does not necessarily mean they put it on a truck. we have five or six packages waiting, some for over...

obviously the problem is not weather. when we complained they told us "out for delivery" does not necessarily mean they put it on a truck. we have five or six packages waiting, some for over a week. one was delivered yesterday and the others are still weather delays. obviously not. if only somebody could get past the lies and find out what really happened... probably they lit them all on fire and their legal is trying to figure out if they can blame it on somebody else...

 – About 23 hours ago.

ordered something last friday and it has been sitting in portland for three days now. i live in corvallis and i can easily drive to the facility in portland to pick it up if they're so scared of...

ordered something last friday and it has been sitting in portland for three days now. i live in corvallis and i can easily drive to the facility in portland to pick it up if they're so scared of the rain that they can't seem to deliver packages like all the other companies but no, they said they'll hold it for me in the facility in albany once it arrives but when will that be??? just let me have my package already

 – About 1 Day ago.

i'm in the same situation as the post below. tracking updates are 36+hours behind. weather is rainy here, about 40 degrees. what's going on with ups? employee issues? lost trucks? this is not...

i'm in the same situation as the post below. tracking updates are 36+hours behind. weather is rainy here, about 40 degrees. what's going on with ups? employee issues? lost trucks? this is not good...

 – About 1 Day ago.

in the same situation as many others in the portland metro. my package has been stuck in portland facility for over a week due to weather delays. they aren't even bothering to update the tracking...

in the same situation as many others in the portland metro. my package has been stuck in portland facility for over a week due to weather delays. they aren't even bothering to update the tracking information. the last status update was 3 days ago. repeated calls to customer service are not effective. i wonder if a threat of class action lawsuit might get their attention...

 – About 1 Day ago.

i was supposed to get my ups package last friday. tracking details says scheduled for delivery then followed by severe weather unable to deliver. i called them today and she said it's for shure on...

i was supposed to get my ups package last friday. tracking details says scheduled for delivery then followed by severe weather unable to deliver. i called them today and she said it's for shure on the truck and will get delivered. bullshitttt. never came and severe weather prompt was stated again. so wtf. is ups out of business? will my package come? it's my wife's new 3000 dollar frame. feeling helpless. i'm going down there to cause a shit storm. i'm done.

 – About 1 Day ago.

keep getting severe weather delay. been in portland hub for 9 business days and not getting my package.

what is going on, ups? usps already delivered my package last week!...

keep getting severe weather delay. been in portland hub for 9 business days and not getting my package.

what is going on, ups? usps already delivered my package last week!

 – About 1 Day ago.

just had ups delay an order due to weather for the 9th day in a row! i've gotten deliveries from usps and fedex and even some little carrier service that delivers blue apron meals in that time....

just had ups delay an order due to weather for the 9th day in a row! i've gotten deliveries from usps and fedex and even some little carrier service that delivers blue apron meals in that time. when there was snow and ice and i understood, but the last two days it's rain! it wouldn't be so bad but every morning i get a text saying its out for delivery, and every night i get a message that uts been delayed, again! f.u. ups!

 – About 1 Day ago.

about the brokerage/customs fees... i got a bit snarky on the phone today with a brokerage dept rep and asked why they couldn't just overnight me a check... apparently they don't even trust...

about the brokerage/customs fees... i got a bit snarky on the phone today with a brokerage dept rep and asked why they couldn't just overnight me a check... apparently they don't even trust themselves, ups has to use usps.

 – About 2 days ago.

ups's claims of "severe weather" creating delays reeks of bullshit when stuff i ordered later is still showing up via usps and fedex. ...

ups's claims of "severe weather" creating delays reeks of bullshit when stuff i ordered later is still showing up via usps and fedex.

 – About 2 days ago.

i am not kidding. it's no point on having ups my choice because i am being charged on each package and for supposed to be upgrade. the access point is pointless as well because there were some...

i am not kidding. it's no point on having ups my choice because i am being charged on each package and for supposed to be upgrade. the access point is pointless as well because there were some packages that were unavailable to deliver. what the heck? worst of all is the ups customer service through live chat. the person first say that i need to contact the shipper because the package is not picked up yet when i checked the tracking saying this.

a delivery change for this package is in progress. / package held; ups will contact customer for further instructions

has ups ever contacted me? no! why i have to contact the shipper when does not have possession of my package. i am not going to call the shipper so that they end up contacting ups anyways. not that helpful that i think it's really robots on how we are contacting through live chat.

i wish we have the option on carriers. tired of dealing with ups customer service!

 – About 2 days ago.

for the second time in two weeks, i have packages that were shipped from washington state to eugene, or, and each time they've been held up in portland, or, and delayed for several days due to...

for the second time in two weeks, i have packages that were shipped from washington state to eugene, or, and each time they've been held up in portland, or, and delayed for several days due to "weather".

i've been to portland twice in the same time-frame and there was no bad weather. no ice, no snow, not even a heavy rain.

ups does, indeed, suck.

 – About 2 days ago.

my package just got delayed for a third time for bad weather. but it's been nothing but a few showers this past week......

my package just got delayed for a third time for bad weather. but it's been nothing but a few showers this past week...

 – About 2 days ago.

i don't know if i feel heartened or doomed that so many others are having the same trouble. i'm getting the idea that ups blames everything on weather. they know about google and accuweather,...

i don't know if i feel heartened or doomed that so many others are having the same trouble. i'm getting the idea that ups blames everything on weather. they know about google and accuweather, right? because my package has been sitting in hermeston, or on the wa border for three days and there's no indication of when they'll "attempt to recover" it. meanwhile my other ups package, delayed in portland yesterday and perishable is supposedly on the truck for delivery today. we'll see. i will certainly request a refund from the sender if not. i might request refund from the other sender as well. i ordered items for a trip three weeks out and now i don't know if they'll arrive within the next week before i leave. did i mention paying extra for expedited ground? wish i'd paid for 2-day air. seems to be the only way to get anything at all. i've had some recent delays through or with fedex, but those arrived days ago. usps? no delays at all. on time in all weather. one attempt, never have to drive to some video store to pick up something i intended for delivery to my home.

 – About 2 days ago.

our package we mailed out was supposed to be delivered on the 13th. it's now the 19th & it keeps rescheduling the delivery date when i track it. you'd think they have never seen rain before....

our package we mailed out was supposed to be delivered on the 13th. it's now the 19th & it keeps rescheduling the delivery date when i track it. you'd think they have never seen rain before. next time i might just have to use the regular mail. we spent over $10 to send one standard size envelope and have been completely screwed by this delay.

 – About 2 days ago.

there's definitely something screwy going on with ups system in nw oregon/sw washington right now (01/19/2017). i work for a company that routinely receives several ups packages a day. we even...

there's definitely something screwy going on with ups system in nw oregon/sw washington right now (01/19/2017). i work for a company that routinely receives several ups packages a day. we even have a dedicated ups drop off/pickup location for people in our community. for the past week, a small percentage of our packages have been delayed in portland due to "weather or natural disaster". some of them have been stuck in a loop for 6+ days with no progress. on the flip side, a larger percentage of our packages are being delivering without problem. it's hard to understand how this is possible when all of the packages are coming from the same shipping hub in portland. fwiw, it's 49 degrees and rainy where i'm at. 2 of our 11 expected packages were delayed for the 5th day due to "weather or natural disaster" while the 9 others are on the truck and scheduled for delivery later this afternoon.

 – About 2 days ago.

for the third day in a row my package has been rescheduled for "weather" when the roads are as clear as water! it relives me that i'm not the only one going through this though. i swear if...

for the third day in a row my package has been rescheduled for "weather" when the roads are as clear as water! it relives me that i'm not the only one going through this though. i swear if i don't get my package by next week 😡. ups sucks!!

 – About 2 days ago.

paid customs/brokerage fees on the phone 3 days before delivery. delivery driver refused to deliver without a check for said fees. the driver was holding my packages as collateral, so i wrote a check....

paid customs/brokerage fees on the phone 3 days before delivery. delivery driver refused to deliver without a check for said fees. the driver was holding my packages as collateral, so i wrote a check. that was almost 4 weeks ago, and i still haven't gotten a refund. i called today and was told that it would be another 4 - 6 weeks before i can get my money back?? seriously?

 – About 2 days ago.

i had a very important next day order that was supposedly on the truck . the tracking map showed the truck with my package delivering 2 doors away. i actually heard it go by my house, checked the map...

i had a very important next day order that was supposedly on the truck . the tracking map showed the truck with my package delivering 2 doors away. i actually heard it go by my house, checked the map and suddenly he was blocks away! 8 oclock, 9 oclock, then i get the email notice. delayed until tomorrow. he was right next door! customer service said there are many trucks and your package must not have been on that truck but that's not what the tracking map showed. either the driver skipped my delivery intentionally or my package was not on that truck as was stated on the tracking number. their excuse is bad weather which frees them from liability and refunds. the roads were clear. this is just a scheme. they've already been sued for this in other states yet they continue to scam customers by charging first class rates for second class services. i hope they go under.

 – About 3 days ago.

i am waiting for this package which suppose to be here last wednesday. it's my daughter's pointe shoes for ballet audition. she needed it so bad and i paid 39.99 more for 2nd day air fee. i...

i am waiting for this package which suppose to be here last wednesday. it's my daughter's pointe shoes for ballet audition. she needed it so bad and i paid 39.99 more for 2nd day air fee. i haven't received it yet. if i don't get it by tomorrow, she will miss big audition. it's special kind that i can't find at any local store i have already been everywhere. it was my big mistake i believed in ups

 – About 3 days ago.

i am in wa state and it has been 9 days of "rescheduling due to severe weather." fedex and usps have not been delayed. and the last 2 days it's been raining.... not to mention i've...

i am in wa state and it has been 9 days of "rescheduling due to severe weather." fedex and usps have not been delayed. and the last 2 days it's been raining.... not to mention i've seen multiple ups trucks out!!! i have 2 packages i need. customer service says it's due to the "extreme weather disaster" bs.

 – About 3 days ago.

if my mail can be delivered, including a package that was delivered via usps, why can't ups? "delayed due to weather" i live 20 mins away from the last tracking update, i'll bet i...

if my mail can be delivered, including a package that was delivered via usps, why can't ups? "delayed due to weather" i live 20 mins away from the last tracking update, i'll bet i could make it through slush to pick it up. what a joke.

 – About 3 days ago.

i live in wa st and have a package that was supposed to be delivered today, but its stuck in portland due to "severe weather" its raining!! can ups only deliver packages if its sunny and above...

i live in wa st and have a package that was supposed to be delivered today, but its stuck in portland due to "severe weather" its raining!! can ups only deliver packages if its sunny and above a certain tempature?? and if it doesnt get here by friday ill have to wait till monday because they dont deliver on the weekend, i swear my last few packages getting delivered by ups have had some sort of delay.

 – About 3 days ago.

delayed because of rain?... ...

delayed because of rain?...

 – About 3 days ago.

just terrible ups service. 3 packages have been in portland since jan. 10th, and are still being delayed by weather. call "customer service" and they are in the philippines-not helping!...

just terrible ups service. 3 packages have been in portland since jan. 10th, and are still being delayed by weather. call "customer service" and they are in the philippines-not helping!

 – About 3 days ago.

on jan 18 ups has delays "due to weather" on half a dozen packages that were supposed to be delivered jan 11 and 12. have been out for delivery several times but not delivered. fed ex and...

on jan 18 ups has delays "due to weather" on half a dozen packages that were supposed to be delivered jan 11 and 12. have been out for delivery several times but not delivered. fed ex and usps have both delivered packages during this same time period.

 – About 3 days ago.

original delivery was scheduled for jan 10th to my house in portland. today is 18th and the weather has been just fine for the past two days and i am still getting my packages delayed due to weather...

original delivery was scheduled for jan 10th to my house in portland. today is 18th and the weather has been just fine for the past two days and i am still getting my packages delayed due to weather and the package has been in portland since the 10th. i understand they may be catching up with all the accumulated undelivered packages due to weather but why are they continuing to use the weather excuse when the weather has been just fine for the past two days.

 – About 3 days ago.

the original delivery date of my amazon package that i ordered on prime was jan 11.....its is not the 18th and it again has been rescheduled for a later delivery date. i just got off the phone with...

the original delivery date of my amazon package that i ordered on prime was jan 11.....its is not the 18th and it again has been rescheduled for a later delivery date. i just got off the phone with customer service where after a long hold she told me that my package will be ready for pickup when the weather permits??!?! umm hello?! i'm waiting for delivery! she could give me no estimated date for delivery and that i should just keep tracking it online....this tracker btw said my package was out for delivery for 4 days in a row hmmmm. i'd think that customer service would be able to to provide me with a least a little supplementary information as to where the crap my package is!!! the weather is fine now...i have seen every other delivery service truck doing their job in my neighborhood..except for ups....smh.

 – About 3 days ago.

follow up. only one of the 2 packages from same order arrived. last time i looked at the stock ticker ups shares where at $115. be interesting too see what would happen if everybody that received a...

follow up. only one of the 2 packages from same order arrived. last time i looked at the stock ticker ups shares where at $115. be interesting too see what would happen if everybody that received a delayed package filed a refund.

 – About 3 days ago.

i have 2 packages stuck on portland for 2 days due to weather? what weather? i live 4 hours away, i could drive it easily...why can't ups!!!...

i have 2 packages stuck on portland for 2 days due to weather? what weather? i live 4 hours away, i could drive it easily...why can't ups!!!

 – About 3 days ago.

i want a refund for shipping costs.ups delayed delivery again (2nd time). waited most of the day for this shipment. tracking info indicated that shipment was out for delivery. ups blaming delay on...

i want a refund for shipping costs.ups delayed delivery again (2nd time). waited most of the day for this shipment. tracking info indicated that shipment was out for delivery. ups blaming delay on weather. bull shit!!~

 – About 4 days ago.

i ordered an apple watch from qvc on sunday. it shipped out yesterday 1/16/2017. this morning i get an email that there will be a delay, then another one stating it will deliver today.

i ordered an apple watch from qvc on sunday. it shipped out yesterday 1/16/2017. this morning i get an email that there will be a delay, then another one stating it will deliver today.

at 3:30 i get an email that the package was delivered to my access point so i got to pick it up. it had not been delivered there at all. i came home and called the other ap and was told that apparently the package was delivered to an address in the south valley (the worst part of abq). the tracking page at ups.com states it was left at an access point, but also that it was left with "customer woman". the guy at my local ap says there is no ups ap in teh area it says it was delivered to. the address doesn't exist at all.

 – About 4 days ago.

i buy stuff from ebay and i'm a fan of reverb.com and if you know these sights they ship stuff that's how you buy stuff you can't do it any other way.. i have ups ship stuff from other...

i buy stuff from ebay and i'm a fan of reverb.com and if you know these sights they ship stuff that's how you buy stuff you can't do it any other way.. i have ups ship stuff from other parts of the united states to florida and really 4days to ship a 23lb package i could see if it was a big item over size etc. i payed $50.00 to ship this they only scan the shipping tracking number one time.. why do they bother if you pay $50.00 dollars can they afford to pay someone to scan packages $10-$12 bucks for 4 hours and let them scan 100-500 boxs i'm sure in four hours but they don't want to pay for someone to do that job. they rather pay the lazy ass driver $17 hour instead. i'm over buying stuff online waiting and waiting for it to reach you home in 4-5 days and then god forbid if it falls on a weekend then your really screwed it will take even longer. this will ruin online sales until some way it changes but it doesn't look like that's about to happen any time soon so anyone who reads this and feels like this just don't buy anything unless you can wait 5-7 days and pay an extra $20-50 dollars on top of what ever the item costs let's get real i'm over it......,,

 – About 4 days ago.

omg, it's been 10 days! being sent from only 2 states away. i've had packages come from china faster. i sent them messages and they couldn't even tell me where my package was. finally...

omg, it's been 10 days! being sent from only 2 states away. i've had packages come from china faster. i sent them messages and they couldn't even tell me where my package was. finally yesterday tracking said it was in the next state, oh wow, that means it's half way here. i will never purchase anything from a seller who uses ups again! it would be one thing if they kept you updated with at least where your package is, but no! they suck.

 – About 4 days ago.

ups continues to say "delay in delivery due to weather or natural disaster" and scheduled delivery for the following day. yesterday i saw ups making normal deliveries in my neighborhood. today...

ups continues to say "delay in delivery due to weather or natural disaster" and scheduled delivery for the following day. yesterday i saw ups making normal deliveries in my neighborhood. today is the same response. live chat keeps telling me that the package will be delivered today, even though it doesn't state out for a delivery. same canned responses over and over. guess i'll just have to go to the ups hub today and pick them up myself

 – About 4 days ago.

very disappointed. ...

very disappointed.

 – About 4 days ago.

package says it's been at its destination facility for several days now (which is minutes away) and hasn't been delivered. it's been over a week and it was amazon prime 2 day shipping....

package says it's been at its destination facility for several days now (which is minutes away) and hasn't been delivered. it's been over a week and it was amazon prime 2 day shipping. okay, ups, the roads are plenty driveable.

 – About 4 days ago.

yup, same problem as a lot of folks. i have three packages that were all part of one order and two left portland to the bend hub three days ago but they just decided to leave my third package in...

yup, same problem as a lot of folks. i have three packages that were all part of one order and two left portland to the bend hub three days ago but they just decided to leave my third package in portland and it hasnt moved for 5 days. i have called every day and get the same bs response "call back tomorrow if there has not been a updated scan" i need all three packages to put a plow together so having two of the three is worthless. also, they told me that i couldnt even go and pickup my two packages until the third one arrives! this is unbelievable, get real ups i see fedex and usps out on sunday's due to the weather to catch up!

 – About 4 days ago.

what a joke. my package has been stick in portland for five days..i live in portland! how in the world can ups not deliver in moderately bad weather? fedex and usps have gotten packages to me, when...

what a joke. my package has been stick in portland for five days..i live in portland! how in the world can ups not deliver in moderately bad weather? fedex and usps have gotten packages to me, when the weather was much, much worse. they can't even tell me where my package is or when it might go out for delivery. completely brick wall when trying to talk to them. utterly ridiculous.

 – About 4 days ago.

i am continually disappointed by ups service. i cringe every time i order something online and they don't offer a different shipping method. i will always pay the difference to avoid them, but...

i am continually disappointed by ups service. i cringe every time i order something online and they don't offer a different shipping method. i will always pay the difference to avoid them, but they are rarely the cheapest. usps is not flawless, but they have a significantly better track record with me and they will deliver a package on a saturday.

 – About 4 days ago.

seems like everyone is having the same issue with their packages being stuck at a oregon distribution center due to the weather...really wish they would find a better way to deal with this or inform...

seems like everyone is having the same issue with their packages being stuck at a oregon distribution center due to the weather...really wish they would find a better way to deal with this or inform you

 – About 4 days ago.

i sent ups a private message with my tracking number, "it is now tuesday, jan 17th and we are on day 7 with no movement and or change on my package. please, there has to be someone in your company...

i sent ups a private message with my tracking number, "it is now tuesday, jan 17th and we are on day 7 with no movement and or change on my package. please, there has to be someone in your company that knows what they are doing! what a friggin cop-out, this is the reply i receive from them; "i do see an investigation has been initiated. please contact the shipper for updates and final resolution of the investigation." ups looses my package and tells me to contact the shipper, like it's their damn fault!!! wow!!!!

 – About 4 days ago.

ups continued delays? package arrived portland on jan 11, 2017. as of jan 17th i still have no scheduled delivery update other than next business day. i'll give ups benefit of doubt due to road...

ups continued delays? package arrived portland on jan 11, 2017. as of jan 17th i still have no scheduled delivery update other than next business day. i'll give ups benefit of doubt due to road conditions through the weekend- yet as of 1/16/17- roads were open, ups trucks made deliveries to my neighborhood on my road and my access. what's up with my delivery ups? if there are driver shortages or stuck trucks or something legit that is affecting my delivery- the least i'd expect was an update with more details than " emergency or extreme weather conditions.....". if ups trucks are driving by my house--- this update is ridiculous!

 – About 4 days ago.

ups sucks. this is also my first time and final time using ups. at the time of delivery. i was waiting at home. i saw their car outside my house but they never show up. they left without notice, after...

ups sucks. this is also my first time and final time using ups. at the time of delivery. i was waiting at home. i saw their car outside my house but they never show up. they left without notice, after 1 hour ago, the notice show the first delivery was unable to made. they did not even show up. and i want to return the package. they are so unprofessional. the package was send to my house again and again. i don't want to say anything now. never using again. sucks

 – About 4 days ago.

this is my first time using ups and they lost my package i bought shoes of nike.com and there customer support said ups lost my package f%@k ups they f%@king suck...

this is my first time using ups and they lost my package i bought shoes of nike.com and there customer support said ups lost my package f%@k ups they f%@king suck

 – About 5 days ago.

ups drivers suck because they are lazy liars who claim to deliver your package -- yet they never even attempt to. they do not leave a delivery attempted notice - and do not knock, in fact, they never...

ups drivers suck because they are lazy liars who claim to deliver your package -- yet they never even attempt to. they do not leave a delivery attempted notice - and do not knock, in fact, they never even came to your door. then they do it again the next day, and the next. the indian's at ups customer service suck too because they are rude, clueless & unhelpful, they cannot tell me anything that i have not already read myself via online tracking status. the local ups center in tampa fl sucks because they are also liars. they go out of their way to f%@k with customers, even laughing at them for having to stay home all day waiting on the truck, no bathroom breaks, no shower, no tv, no job, no life, just waiting and waiting and waiting for a truck that will never arrive, they will just tell you that it did. they spew any bs that comes to mind just so that they can get you off the phone. linda at tampa ups center f%@k you. dan at tamp ups center f%@k you. may karma visit each and every ups employee who has ever screwed over a customer. when i have a choice, it will never be ups. ups sucks. ups i hate you.

 – About 5 days ago.

ups is great for me... until my package from my supplier hits the portland distribution hub, and then bam, my package is never scanned again until the morning after i file my lost claim. so far this...

ups is great for me... until my package from my supplier hits the portland distribution hub, and then bam, my package is never scanned again until the morning after i file my lost claim. so far this has happened 6 times, with my last 6 packages. this isn't chump change, by the way, this is thousands of dollars worth of clothing merchandise. i have limited edition holiday leggings that i won't likely get in time to sell, which will cost my family thousands of dollars. to say i'm pissed off is an understatement. get your shit together, portland. the rest of us have lives to live too!

 – About 5 days ago.

"severe weather conditions have delayed delivery." really? it's only 1 day of snow. usps only took 1 day off since the snow and 2 days fedex express and ground. i still haven't seen...

"severe weather conditions have delayed delivery." really? it's only 1 day of snow. usps only took 1 day off since the snow and 2 days fedex express and ground. i still haven't seen any of my delayed ups packages and the status is still "
scheduled delivery information is not available at this time. please check back later."

 – About 5 days ago.

ups is the best !!! oops usps my bad ups sucks ass...

ups is the best !!! oops usps my bad ups sucks ass

 – About 5 days ago.

1 day of snow = delivery is 5 days late...

1 day of snow = delivery is 5 days late

 – About 5 days ago.

some walking turd passing off as a ups driver has the bad habit of reporting a pickup as completed without actually picking up our packages. after a false pickup report, it takes at least two phone...

some walking turd passing off as a ups driver has the bad habit of reporting a pickup as completed without actually picking up our packages. after a false pickup report, it takes at least two phone calls to get someone to make the pickup. not funny, ups.

 – About 5 days ago.

on a package that was supposed to take 2 days to ship its taken 3 weeks and still hasn't arrived, so i decided to ship it from a god damn japanese retailer and japan post took 3 days to ship,...

on a package that was supposed to take 2 days to ship its taken 3 weeks and still hasn't arrived, so i decided to ship it from a god damn japanese retailer and japan post took 3 days to ship, thanks ups

 – About 5 days ago.

what's supposed to have taken 3-4 business days to deliver a package has taken 11. every time i see a package has been shipped via ups i f%@king cringe. every time.. ups takes almost double the...

what's supposed to have taken 3-4 business days to deliver a package has taken 11. every time i see a package has been shipped via ups i f%@king cringe. every time.. ups takes almost double the time to deliver. i would gladly pay extra to companies to make sure packages get shipped by usps or fedex.

 – About 5 days ago.

day 6 still no package. been lied too at least 3 times. ups is so so bad. worst experience!...

day 6 still no package. been lied too at least 3 times. ups is so so bad. worst experience!

 – About 5 days ago.

tualatin manager lied. i know ups employees and was told by them and verified by their own tracking that truck was there. she said that it was still at airport. why the lie. why not just say...

tualatin manager lied. i know ups employees and was told by them and verified by their own tracking that truck was there. she said that it was still at airport. why the lie. why not just say we are hammered and won't be able to get to it. tiered of lies! just be honest then make some plans and contingencies for difficult weather. the weather in portland is nothing compared to other locations. i have travelled from airport and all over. roads are clear. what is up!!!???

 – About 6 days ago.

i ordered products from bath and body work s and delayed weather since 1/12/17 really ups sucks...

i ordered products from bath and body work s and delayed weather since 1/12/17 really ups sucks

 – About 6 days ago.

lynnwood, wa
my package (which was a single paperback book) has been delayed twice in redmond due to "weather." the thing is, the weather in redmond on both days was...cloudy?...

lynnwood, wa
my package (which was a single paperback book) has been delayed twice in redmond due to "weather." the thing is, the weather in redmond on both days was...cloudy? furthermore, redmond 20 effing minutes away. now they want me to wait until the long weekend is over and then go pick it up at a shady-as-hell convenience store since they decided they don't want to leave it at my house because it might get stolen. it's a book! it's obviously a book! no one is going to steal it! if they do, then that's that, i knew the dangers when i ordered something to me...not the goddamned convenience store!

 – About 6 days ago.

denver, co, usa
typical story here, one that seems to be told several times daily, ordered something from amazon with prime on january 10th, scheduled for delivery on 13th. since the 12th, not a...

denver, co, usa
typical story here, one that seems to be told several times daily, ordered something from amazon with prime on january 10th, scheduled for delivery on 13th. since the 12th, not a single update except, delay in delivery due to weather or natural disaster. wtf ups, its 2017 is gps not a technology you've invested in? i would almost prefer the usps to ups, almost...and that's a sad statement to make.

 – About 1 Week ago.

talk about inconsistent!! i have one @ups package i personally dropped off with no tracking info other than the label was created... i have no idea if it even left the origin facility. when i shipped...

talk about inconsistent!! i have one @ups package i personally dropped off with no tracking info other than the label was created... i have no idea if it even left the origin facility. when i shipped there in the past, there is one particular agent that i usually work with and he seemed in an unusually “frustrated” mood. in so many words, he said he would rather be out in the cold rain than working….this was so not like this guy as he generally very pleasant.

on the flip side, i had a package delivered on friday and so far received 6 (six) delivery notification text scattered though out the weekend.

 – About 1 Week ago.

ups bottlenecks in phoenix. watching a shipment that has sat there for damn near two days. maybe ups should use fedex to move their packages. what a joke ups has become! sad very sad....

ups bottlenecks in phoenix. watching a shipment that has sat there for damn near two days. maybe ups should use fedex to move their packages. what a joke ups has become! sad very sad.

 – About 1 Week ago.

i ordered a mattress topper from amazon and it said it would arrive friday (yesterday) by 8pm. waited all day for it to arrive, but it never came. just checked the ups tracker and it says the package...

i ordered a mattress topper from amazon and it said it would arrive friday (yesterday) by 8pm. waited all day for it to arrive, but it never came. just checked the ups tracker and it says the package arrived yesterday at the shipping facility at 12:52pm, never even went out on a truck for delivery, yet the estimated delivery never updated. now since monday is mlk jr. day, i probably won't get my package until at least mid-next week. this same thing happened with 2 of the gifts i ordered for my family for christmas, only the package was actually put on a truck for delivery the day it was supposed to be delivered, but it still didn't show up that day. i tried to pick up the package the next day at the ups facility where it ended up, but the package was "still on the truck" and they couldn't have someone go get it for me. talk about christmas spirit. i'm really getting sick of paying for a service with amazon prime to have 2 day shipping, but packages never come on time because of ups.

 – About 1 Week ago.

i hate them outright. my new computer has gotten delayed twice now this week it was supposed to be here yesterday but no, i check the tracker and its sitting at the ups facility but yet i cant come...

i hate them outright. my new computer has gotten delayed twice now this week it was supposed to be here yesterday but no, i check the tracker and its sitting at the ups facility but yet i cant come pick it up because its saturday.

 – About 1 Week ago.

they suck the big one! 4 days for payroll to go from syracuse to ithaca! wtf
changed the status of online tracking system 3 times to put my paychecks farther behind.
called their 1800...

they suck the big one! 4 days for payroll to go from syracuse to ithaca! wtf
changed the status of online tracking system 3 times to put my paychecks farther behind.
called their 1800 number and some foreigner answered who sounded like he was an extra in an old clint eastwood spaghetti western. no habla engless senior! im done with this company!

 – About 1 Week ago.

the ups tracking is terrible. apparently my package has been departed from los angeles for 75 hours now. i know these lazy bastards are driving nonstop so the hub works are clearly just a bunch of...

the ups tracking is terrible. apparently my package has been departed from los angeles for 75 hours now. i know these lazy bastards are driving nonstop so the hub works are clearly just a bunch of lazy pieces of shit. i'm expecting for it to get delayed, lost, and "investigated" soon. i may just try and stop using amazon all around if they don't start giving the option to use usps.

 – About 1 Week ago.

ups has delayed delivery of two shipments due to weather, both were 2nd day, should have been here wed and thurs, now both have been delayed again until next week! kinda odd that the usps has...

ups has delayed delivery of two shipments due to weather, both were 2nd day, should have been here wed and thurs, now both have been delayed again until next week! kinda odd that the usps has delivered mail every day this week and at the normal time, but ups can't get off their lame butts and fulfill their delivery obligations in a timely manner.

 – About 1 Week ago.

i still have a month old tracking number that says they were going to attempt another delivery. the kicker. beneath the second attempt notice it says delivered. even the customer rep thinks it was a...

i still have a month old tracking number that says they were going to attempt another delivery. the kicker. beneath the second attempt notice it says delivered. even the customer rep thinks it was a fat finger and the valid claim is they would attempt again. went to the access point and these bums said "it says delivered left at front door" oh goodie, because it doesnt even say that on my tracking number. if it did i would have filed a police report. i have tons of screen shots that say from their system they never fulfilled the delivery yet i get calls for their poor excuse of an investigation saying "well it said delivered". no your own system says it never was. a month later we are finally putting in a claim. i have all my screen shots to show the burden is on them. i shall return once they finish the process.

 – About 1 Week ago.

4 shipments in 2 weeks either lost, late or they lie to you. do not use ups for anything!! they are a horrible company to deal with. steer clear!!...

4 shipments in 2 weeks either lost, late or they lie to you. do not use ups for anything!! they are a horrible company to deal with. steer clear!!

 – About 1 Week ago.

4 shipments in 2 weeks either lost, late or they lie to you. do not use ups for anything!! they are a horrible company to deal with. steer clear!!...

4 shipments in 2 weeks either lost, late or they lie to you. do not use ups for anything!! they are a horrible company to deal with. steer clear!!

 – About 1 Week ago.

after an amazon return took 3 laps around illinois in 10 days, i just gave up and requested they return the package. my guess is, the driver figured out what it was and decided he could use it....

after an amazon return took 3 laps around illinois in 10 days, i just gave up and requested they return the package. my guess is, the driver figured out what it was and decided he could use it. i'll bet good money it never returns to me. i'll end up eating the cost of it because the amazon/ups partnership is a freaking joke. i'm expecting to file a claim in a few days.

 – About 1 Week ago.

01/13/17

weather is stopping delivery. i-80 must be closed because packages are not getting to sacramento.
this is happening most of this week.
look out....

01/13/17

weather is stopping delivery. i-80 must be closed because packages are not getting to sacramento.
this is happening most of this week.
look out.

 – About 1 Week ago.

had a package delayed for weather while another leaving from the same place left minutes before. wtf ups!?!? i live in the area and it's clear skys and sunny. just get off your ass and deliver the...

had a package delayed for weather while another leaving from the same place left minutes before. wtf ups!?!? i live in the area and it's clear skys and sunny. just get off your ass and deliver the package. there's literally no reason for a weather delay it's just their excuse for sucking at their job

 – About 1 Week ago.

screw ups. got hit with the "due to operating conditions" crap. what does that even mean. shoes coming from ontario ca and it's been raining but no where near bad weather to park trucks....

screw ups. got hit with the "due to operating conditions" crap. what does that even mean. shoes coming from ontario ca and it's been raining but no where near bad weather to park trucks. package before this sat in a canister for 2 weeks. i will gladly pay for fed ex next day air to never deal with ups again.

 – About 1 Week ago.

sent me an email saying i could wave my signature, waived it, didn't deliver because they need a signature, idiots, currently using a sick day to make sure i get my package...

sent me an email saying i could wave my signature, waived it, didn't deliver because they need a signature, idiots, currently using a sick day to make sure i get my package

 – About 1 Week ago.

lost 2 packages going through portland. unbelievable!...

lost 2 packages going through portland. unbelievable!

 – About 1 Week ago.

scan = wednesday jan 4, package departed commerce city co.

scan = thursday jan 5, package arrived portland or.

friday jan 6, live chat said "no problem, it will scan when...

scan = wednesday jan 4, package departed commerce city co.

scan = thursday jan 5, package arrived portland or.

friday jan 6, live chat said "no problem, it will scan when it arrives north bend or."

monday jan 9, customer service said "hmmm" and started an investigation.

scan = tuesday jan 10, package (pay attention) departed commerce city co!

the weather was just fine from the 4th to the 10th, no delays.

wednesday jan 11 weather delay (all day) salt lake city ut.

scan = thursday jan 12 (3:20am) arrived boise id.

it's 10pm jan 12, package hasn't moved.

as if this wasn't bad enough, while checking another package from a different sender i got the exact same results starting in commerce city! what i originally thought was a misrouted package (hey, it happens) was a misrouted complete container of packages!!! definitely human error, and customer service is blaming it on the weather.

time in transit - jan 3rd to now, with delivery not expected before jan 16th.

and that, my friends, is why ups sucks!!!





 – About 1 Week ago.

what sort of unprecedented, end of the world type weather is going on causing over 4 days delay? i checked routes myself and the area and there is nothing to cause such a massive delay. i'm...

what sort of unprecedented, end of the world type weather is going on causing over 4 days delay? i checked routes myself and the area and there is nothing to cause such a massive delay. i'm thinking severe weather is just an excuse. even the local usps delivers in rain or shine. you'd think a delivery company has alternate routes or a way to make sure they don't get set back so long. if it's at all possible to avoid using ups in the future i will do so. this has never happened before in my over 10 years of living in this area. never until now.

 – About 1 Week ago.

my order was shipped got tracking info until it hit portland organ ups has decided i dont need to know where my package is i have been waiting since dec.29 still says in transit still on time to be...

my order was shipped got tracking info until it hit portland organ ups has decided i dont need to know where my package is i have been waiting since dec.29 still says in transit still on time to be delivered by the end of the day the 12th od jan ups aint about crap any more

 – About 1 Week ago.

costco.ca uses ups. fools tried to deliver my package 3 days in a row during working hours. how did you not figure out i'm not there and keep trying the third time? final delivery notice with...

costco.ca uses ups. fools tried to deliver my package 3 days in a row during working hours. how did you not figure out i'm not there and keep trying the third time? final delivery notice with no depot pickup info. when i call - it's 40kms away. you suck ups. asked for another try after work hours. good luck they say we cannot guarantee. how about saturday? no we don't on weekends. costco - wake up and rid yourself of this crappy company.

 – About 1 Week ago.

i have been waiting for my replacement phone to arrive since the 7th. i got a notification that my package got stuck in portland's snow storm on the night of the 10th, and have had no notification...

i have been waiting for my replacement phone to arrive since the 7th. i got a notification that my package got stuck in portland's snow storm on the night of the 10th, and have had no notification since! also, why the hell did they transport the phone from sacramento to portland instead of to my ups center (i live in-between and along i-5) in the first place? seriously, ups?! bad way to do business.

 – About 1 Week ago.

why the hell is the delivery window 10 hours?!?!we can see when an uber will arrive but i should wait 10 hours at home to get a package? step it up ups...

why the hell is the delivery window 10 hours?!?!we can see when an uber will arrive but i should wait 10 hours at home to get a package? step it up ups

 – About 1 Week ago.

package delayed because of bad weather in sacremento, i check the weather there and it is sunny and breezy!...

package delayed because of bad weather in sacremento, i check the weather there and it is sunny and breezy!

 – About 1 Week ago.

ordered 3 days ago from fresno california to ohio. package has no (zero) tracking info whatsoever! all i know is i was sent a shipment confirmation from the seller. i'm fed up....

ordered 3 days ago from fresno california to ohio. package has no (zero) tracking info whatsoever! all i know is i was sent a shipment confirmation from the seller. i'm fed up.

 – About 1 Week ago.

says it will deliver one day then "severe weather" for over 3 days is the excuse for no updates or even when they expect to start moving things again. of course i could forgive them if the...

says it will deliver one day then "severe weather" for over 3 days is the excuse for no updates or even when they expect to start moving things again. of course i could forgive them if the weather was truly severe, but according to the tracking info yesterday my package was in a nearby city... a city i know for a fact had no severe weather. then an hour later it updated to be back in a whole other state. since when do packages move backwards and away from their destination? what is going on? if the package is lost then please just be clear about it instead of leaving me with vague non-information for days.

 – About 1 Week ago.

ups needs to get over their service delays. bad weather.... give me a break, it's not that bad. what would they do in the midwest in 3 feet of snow? it's portland, we got 2 inches, put some...

ups needs to get over their service delays. bad weather.... give me a break, it's not that bad. what would they do in the midwest in 3 feet of snow? it's portland, we got 2 inches, put some chains on and get moving! everyone else is delivering, fedex/ usps. guys are just being silly about a little bit of snow. #toughitout #peopleneedtheirpackages

 – About 1 Week ago.

3 day shipping.. 2 packages. all started on the 5th... one sat in portland for 3 days and the other boise for 3 days. then got message of bad weather delayed one day for each. now the portland box in...

3 day shipping.. 2 packages. all started on the 5th... one sat in portland for 3 days and the other boise for 3 days. then got message of bad weather delayed one day for each. now the portland box in in boise. im in tacoma wa.. wtf.

 – About 1 Week ago.

my package was originally supposed to be delivered yesterday. got a text message alert that it was delayed a day. no big deal as i was off the following day. received an alert 11:30 this morning that...

my package was originally supposed to be delivered yesterday. got a text message alert that it was delayed a day. no big deal as i was off the following day. received an alert 11:30 this morning that said my address was undeliverable. i talked to ups customer service and they said the driver would call me within the hour. i figured he was still in the area and would have time to turn around and come back and deliver my package. he never called, nobody called. i sent an email to customer service 4 hours later. an hour-and-a-half later they called me and said my package will be delivered tomorrow now.

i have a mailbox in front of my house. my house is located behind another house but if they would actually get out of their truck and look for my house they would find it. seriously if you can't do your job get a different one.

so i've wasted an entire day off waiting for stupid ups to come deliver a package to my house. they always seem to have issues. so the question is will my package be delivered tomorrow or will they find new excuses to why they can't deliver it.

i hate ups. they suck.

 – About 1 Week ago.

my package arrival date is change do to weather? ? it left nevada heading to missouri. ...bad weather reported by ups is oregon, washington and points west....just check and all major routes clear...

my package arrival date is change do to weather? ? it left nevada heading to missouri. ...bad weather reported by ups is oregon, washington and points west....just check and all major routes clear between nevada and points east....other example of very poor management. ...someone needs to be replaced.

 – About 1 Week ago.

paid for 08:30 (early am) delivery and was waiting for driver since 07:30 at my office. at 07:55 ups site shows delivery attempted but business closed, coming back tomorrow.

i spent about...

paid for 08:30 (early am) delivery and was waiting for driver since 07:30 at my office. at 07:55 ups site shows delivery attempted but business closed, coming back tomorrow.

i spent about 90 minutes of my day calling and talking to agents and supervisors to turn driver around (he never came here in first place) and finally got package at 11:05.

now i have a pissed off client and still have to pay for early am ups service that never took place.

ups is a joke.

 – About 1 Week ago.

just found out my new credit card is being delivered by f%@king ups while i'm out of town, tried to change the delivery online to work address or pick up at a ups location, but apparently that...

just found out my new credit card is being delivered by f%@king ups while i'm out of town, tried to change the delivery online to work address or pick up at a ups location, but apparently that isn't allowed! i guess they will just have to waste time trying to deliver it tomorrow, then hopefully they let me tell them a place where i can actually receive it! also, i'm getting rid of amazon prime because they started using ups in my area. for some reason fedex could get in and leave my package at my apartment door, but ups can't and it takes an extra 3 days to schedule a pickup at a ups location. i have a f%@king job i'm not waiting in my apartment on a weekday. fedex figured it out, why can't ups? f%@k you!

 – About 2 weeks ago.

my package is taking a historical tour of the southern united states. i have watched the tracking as it has slowly made its way from louisiana to most points of interest in the south. i am actually...

my package is taking a historical tour of the southern united states. i have watched the tracking as it has slowly made its way from louisiana to most points of interest in the south. i am actually kind of envious, as these are all places i wish i could see. as with almost all ups orders, weather has "allegedly" played a factor in the delays. obviously my parcel was just having too much fun and didn't want to leave the big easy so fast.

 – About 2 weeks ago.

ups is the f ing worst. my wife stayed home all day thursday for a package to be delivered. it never came and on friday when we called they said it would arrive monday.
monday came and went...

ups is the f ing worst. my wife stayed home all day thursday for a package to be delivered. it never came and on friday when we called they said it would arrive monday.
monday came and went and another day spent waiting on a package. now it's being sent back the distributor and those morons at ups even admit they didn't try to deliver the package.

 – About 2 weeks ago.

what up ups in portland? tracking says: "severe weather conditions have delayed delivery. / delivery will be rescheduled."
hasn't moved in 2 days, i'm 68 miles north of...

what up ups in portland? tracking says: "severe weather conditions have delayed delivery. / delivery will be rescheduled."
hasn't moved in 2 days, i'm 68 miles north of portland. i-5 is clear. come on now, let's get it together :(

 – About 2 weeks ago.

i received a notice from kohls stating the usps handed my package off to ups which i've had bad luck with recently. they are slower than the post office. my package arrived at the local hub on...

i received a notice from kohls stating the usps handed my package off to ups which i've had bad luck with recently. they are slower than the post office. my package arrived at the local hub on 1/4/17. i guess it takes 7 days to deliver a package 5 miles from the hub. fingers crossed i get it tomorrow!

 – About 2 weeks ago.

my package has been at hub since saturday. out for delivery at 4 am lol. hub 2 miles from house. if i'm lucky i'll see it by end of week. never again, fed ex or usps ! have had much better...

my package has been at hub since saturday. out for delivery at 4 am lol. hub 2 miles from house. if i'm lucky i'll see it by end of week. never again, fed ex or usps ! have had much better service from both.

 – About 2 weeks ago.

nice! third time you guys have pushed my package back a day. my roommate got her package and ordered 3 days after me. good job on being unreliable....

nice! third time you guys have pushed my package back a day. my roommate got her package and ordered 3 days after me. good job on being unreliable.

 – About 2 weeks ago.

these son of bitches are the worst people. they were supposed to deliver on 2nd and have not yet delivered it after calling them for 18 times ...

these son of bitches are the worst people. they were supposed to deliver on 2nd and have not yet delivered it after calling them for 18 times

 – About 2 weeks ago.

ups= unreliable people that suck...

ups= unreliable people that suck

 – About 2 weeks ago.

what is the sense of purchasing amazon prime for free two day shipping if ups is going to always have a "carrier delay" shipping my items? 2 days on my latest debacle is now 9 days and...

what is the sense of purchasing amazon prime for free two day shipping if ups is going to always have a "carrier delay" shipping my items? 2 days on my latest debacle is now 9 days and waiting!

 – About 2 weeks ago.

i absolutely do not like ups. i ordered a package for 1 day shipping on a monday night for $3.99 (supposed to come wednesday) it says it would be delivered by ups on thursday. i was sorta mad but then...

i absolutely do not like ups. i ordered a package for 1 day shipping on a monday night for $3.99 (supposed to come wednesday) it says it would be delivered by ups on thursday. i was sorta mad but then it got delayed until friday. i was pretty ticked off at that point but an update told me that weather issues had delayed it until the next monday. ups can't handle snow, but fedex can, they were delivering when ups said they couldn't (thumbs up fedex 👍🏽) i was so angry that i called and scheduled a pickup, so they called back and said they wouldn't process it until monday. i said ok, and then got a notification from the ups app, and it said "receiver scheduled a pickup... receiver canceled the will call". they lied because they canceled on me. wish i could rate zero stars.

 – About 2 weeks ago.

was forced to use ups again because another service we use and love has a temporary moratorium on carrying batteries.

ups is so difficult to deal with it's unbelievable!!!

was forced to use ups again because another service we use and love has a temporary moratorium on carrying batteries.

ups is so difficult to deal with it's unbelievable!!!

i really hope they read this site on a regular basis!

 – About 2 weeks ago.

message "couldn't deliver because of inclement weather. i will admit that the first time was valid. the second time was a ok, maybe due to backlog. but, the third tie no. roads were clear,...

message "couldn't deliver because of inclement weather. i will admit that the first time was valid. the second time was a ok, maybe due to backlog. but, the third tie no. roads were clear, fedx had delivered a package to me, the paper man got his paper delivered (and he goes in areas that are really bad) and the postman made it to deliver the mail.

if their trucks can't handle snowy roads get new ones. ups, you are a service business. we are customers. serve us.

my package has been sitting at ups which is only 38 miles away from my house.

 – About 2 weeks ago.

package was supposed to arrive yesterday, and i get an email saying that it may be delayed due to "inclement weather". it's coming from california and i'm in wa.

the...

package was supposed to arrive yesterday, and i get an email saying that it may be delayed due to "inclement weather". it's coming from california and i'm in wa.

the tracking page still says it will be delivered on time so i waited all day and it never showed. now delivery date is unavailable and there's been no update on where my package even is.

f%@k you, ups.

 – About 2 weeks ago.

order a gift from target on wednesday 1/4, paid the 15.00 express shipping to receive it on 1/6. got a message this morning at 7:25am that the package was on the truck out for delivery. arrive time...

order a gift from target on wednesday 1/4, paid the 15.00 express shipping to receive it on 1/6. got a message this morning at 7:25am that the package was on the truck out for delivery. arrive time between 10:45 and 2:45. at 12:15 i check the web site and it states that the package is being delayed until monday 1/9 due to inclement weather (we have an inch of snow on the ground). i call and the usual run around, ask if i can pick the package up myself since the roads are clear was kindly told yes but it would be monday before i could do that wtf!!! hang up on them. 2 hours later i am in town and guess what..... there is a ups truck i follow him and he drives right past my house. i call the company again while following said driver. again can not get an answer from them as to why they can't deliver my package but there is a driver in my area delivering other items to my neighbors. they tell me to contact target to get the refund for the shipping. target in turn tells me to contact ups. both of these company's suck. this is my second bad experience with target and ordering online and i can't even count how many with ups. on more then one occasion they have ran of my drive way into a muddy yard and left trenches 6-8 inches deep. but swear it wasn't there truck or tire pattern when i watched driver back into my drive way and do this. fed ex and the usps never give me issues. thank goodness these weren't medical supplies that i was in need of.

 – About 2 weeks ago.

two weeks of waiting for my package (which is late) only to find out that they transferred it to usps. couldn't even finish the job they started. thanks, assholes......

two weeks of waiting for my package (which is late) only to find out that they transferred it to usps. couldn't even finish the job they started. thanks, assholes...

 – About 2 weeks ago.

severe weather means they forgot about your package and arnt going to deliver it on time....

severe weather means they forgot about your package and arnt going to deliver it on time.

 – About 2 weeks ago.

they lost the title to my house. overnight envelope being shipped from los angeles to orange county, a total of 30 miles. this entire organization should be unemployed and taking benefits. they'd...

they lost the title to my house. overnight envelope being shipped from los angeles to orange county, a total of 30 miles. this entire organization should be unemployed and taking benefits. they'd cause less harm to society that way.

 – About 2 weeks ago.

because it´s not an german company. it´s american, isn´t it? all made in usa sucks and its overrated....

because it´s not an german company. it´s american, isn´t it? all made in usa sucks and its overrated.

 – About 2 weeks ago.

ups misses three day deadline claiming "inclement weather". customer service does a bad job pretending to care. legitimately not sure how the company stays in business with what appears to be...

ups misses three day deadline claiming "inclement weather". customer service does a bad job pretending to care. legitimately not sure how the company stays in business with what appears to be repetitive cases of terrible service.

 – About 2 weeks ago.

ups just called me because the driver had several parcels to deliver to us today, one of which (a case of wine) required a signature. was he down the road or somewhere in town where i could meet him?...

ups just called me because the driver had several parcels to deliver to us today, one of which (a case of wine) required a signature. was he down the road or somewhere in town where i could meet him? no, he was back at the terminal! would i like him to attempt re-delivery tomorrow? say what? i asked why, if the terminal could call me, why the driver could not have called me to meet him. oh, he can’t do that? say what (again)? guess who can call me ... the fedex ground driver!

why were the other parcels (that are covered by my signature release) not left in our parcel box? does this driver think that he can just not deliver anything here until april, when every last bit of snow and ice has melted?

then i went on to explain that i tried to sign up for their my ups service earlier this afternoon. first, the site would not work with firefox, forcing me to open it in chrome. then, after i entered all of my information, it gave me an error message that said that this appears to be a commercial address. no shit! by the way, if this is a commercial address, why do shippers have to pay extra to send anything to this address? “oh, that’s how it works.”

 – About 2 weeks ago.

i have never seen such corporate incompetence in my life. ordered something for two day air delivery. first day, driver claimed i wasn't home (i was) and didn't deliver. this was a wed....

i have never seen such corporate incompetence in my life. ordered something for two day air delivery. first day, driver claimed i wasn't home (i was) and didn't deliver. this was a wed. website said i could pick up at an access point on thurs. the access point was only open on weekends. so ups ripped me off by giving me ground service at air pricing. can't wait until amazon et al start using drones and robot cars and put these bastards out of business.

 – About 2 weeks ago.

always a day or 2 late, all deliveries come about 7pm.

i wish amazon would flush big brown, usps and amazon delivery always timely

...

always a day or 2 late, all deliveries come about 7pm.

i wish amazon would flush big brown, usps and amazon delivery always timely

 – About 2 weeks ago.

always a day or 2 late, all deliveries come about 7pm.

i wish amazon would drop ups, usps and amazon delivery always timely...

always a day or 2 late, all deliveries come about 7pm.

i wish amazon would drop ups, usps and amazon delivery always timely

 – About 2 weeks ago.

long standing disdain for ups. let's talk about the time i ordered a vanity from ikea three times because each time it was delivered, the mirror was smashed, until finally i was unable to get a...

long standing disdain for ups. let's talk about the time i ordered a vanity from ikea three times because each time it was delivered, the mirror was smashed, until finally i was unable to get a replacement because the item was discontinued. or the time i ordered costume supplies for my kids for halloween, took the day off to wait for package, was home all day, but the lazy driver left a slip and never actually buzzed my apartment or attempted to deliver, wouldn't redeliver until the next day, so i then had to schlep around the city piecing together halloween costumes for three children! or the most recent time where the driver claimed there was a error in the address, then set it to be delivered to an access point, not close to my house. i call customer to alert them of an error in address, they find no error, tell me address correct and they will make sure it is set to be redelivered to my house and not the access point. i track package later that day, still set for delivery to access point! i call customer service again, four times over the last two days, also went into ups my choice settings to confirm address, clear any restrictions that might hold anything up, still no package. latest phone call, this morning, customer service said it was still set to access point but she corrected it and package will be delivered to my home tomorrow. why tomorrow, when i was supposed to receive it yesterday and paid for two day shipping? well, because ups is incompetent and has a monopoly on the delivery system while myself and millions of people and businesses around the world will continue to be inconvenienced. unbelievable.

 – About 2 weeks ago.

they leave package at my rural route mail box about a 1/4 mile from my house... not secure .had to give up my amazon.. went to walmart shipping pass...does'nt do any good to complain.. they...

they leave package at my rural route mail box about a 1/4 mile from my house... not secure .had to give up my amazon.. went to walmart shipping pass...does'nt do any good to complain.. they don't care they suck because there drivers suck

 – About 2 weeks ago.

same as the guy below me i'm confused? it says my package has been delayed 2nd time now to get to shoreline wa due to weather? i understand you want your workers to be safe but.....what weather?...

same as the guy below me i'm confused? it says my package has been delayed 2nd time now to get to shoreline wa due to weather? i understand you want your workers to be safe but.....what weather? as far as i can find there is no snow or clouds and no ice roads? not saying your lying but maybe more detail would be helpful?

 – About 2 weeks ago.

once again, for the 5th god damned week in a row, ups is late on our large daily shipment, and blame "adverse weather" bullshit. there is no adverse weather on the route to our area! ...

once again, for the 5th god damned week in a row, ups is late on our large daily shipment, and blame "adverse weather" bullshit. there is no adverse weather on the route to our area! temperatures are low, but there is no precipitation and how many years have they been doing this? they constantly lie so they don't have to refund fees get your f%@king shit together, assholes. i spend $200 a f%@king day with them, and i am now exploring alternative shipping options. there is no god damned excuse, ass-f%@ks. i am not blaming the hard working individuals moving the packages. this is a management fault. everything that happens with your packages comes from the top down, and the management refuses to hire enough employees, build enough facilities, buy enough trucks, whatever, to handle the load! instead they just blame it on weather. f%@k you, ups.

 – About 2 weeks ago.

ups is ripping off everyone who needs to use their label service! they charge for the label, then they take out another few dollars about a week later for those same labels! should not be allowed to...

ups is ripping off everyone who needs to use their label service! they charge for the label, then they take out another few dollars about a week later for those same labels! should not be allowed to do that! and how can something be out for delivery then never show! its an insult for the high prices they charge!

 – About 2 weeks ago.

i work from home, and ran to the door when i heard my dog bark. not fast enough, becuase the ups drive sprinted to the door with a sticker, then sprinted back to his truck. by the time i had my...

i work from home, and ran to the door when i heard my dog bark. not fast enough, becuase the ups drive sprinted to the door with a sticker, then sprinted back to his truck. by the time i had my shoes on, he was driving off.

 – About 2 weeks ago.

my package got to illinois where it was damaged and thrown away (thrown away) - makes me wonder what happened to it. was it run over by a forklift?...

my package got to illinois where it was damaged and thrown away (thrown away) - makes me wonder what happened to it. was it run over by a forklift?

 – About 3 weeks ago.

bought a package on christmas day, original delivery date was 12/30 friday that same week. i call them asking why the package hasnt been delivered that day its 5 oclock. they say it is definitely...

bought a package on christmas day, original delivery date was 12/30 friday that same week. i call them asking why the package hasnt been delivered that day its 5 oclock. they say it is definitely going to be delivered on that day. it never shows up. they reschedule the delivery for today, 1/3 and its 3 oclock. still no package. i call asking where it is and why hasnt it been sent out for delivery yet. they tell me its still at the warehouse and is reschuled for 1/5

 – About 3 weeks ago.

ordered merchandise from online retailer early last week. package originated from the retailer's local warehouse (less than an hour away). i'm now on my fourth day of "out for...

ordered merchandise from online retailer early last week. package originated from the retailer's local warehouse (less than an hour away). i'm now on my fourth day of "out for delivery". i would have happily picked it up from the warehouse last week. now...who knows where it's at.

 – About 3 weeks ago.

placed an order 3 weeks ago, ups picked it up and it has been sitting at ups near my home for a week now. when i asked if i could pick it up they said sure but, when i got there they said they passed...

placed an order 3 weeks ago, ups picked it up and it has been sitting at ups near my home for a week now. when i asked if i could pick it up they said sure but, when i got there they said they passed it on to usps!! now no one seems to know where my package went!!! i hate ups!!!

 – About 3 weeks ago.

i placed an order online that totaled 7 shipments in total. 3 with usps, 3 with fedex, and 1 with ups. guess which one i am still waiting on? everything else made it last week. only tracking from ups...

i placed an order online that totaled 7 shipments in total. 3 with usps, 3 with fedex, and 1 with ups. guess which one i am still waiting on? everything else made it last week. only tracking from ups still shows it as "origin scan"... zero updates. ups you have lost this customer for lyfe!

 – About 3 weeks ago.

get ur shit together ups jfc...

get ur shit together ups jfc

 – About 3 weeks ago.

they were fined $78,300 for safety violations. they got what they deserved ❤😂...

they were fined $78,300 for safety violations. they got what they deserved ❤😂

 – About 3 weeks ago.

package left ruskin, fl on the 29th. it made it to jacksonville and departed in 12/30, but there are no updates since. however ups took it upon themselves to change the delivery date to 01/06. so much...

package left ruskin, fl on the 29th. it made it to jacksonville and departed in 12/30, but there are no updates since. however ups took it upon themselves to change the delivery date to 01/06. so much for guaranteed delivery on 01/04 on an expensive package. you suck, ups.

 – About 3 weeks ago.

i ordered a computer on november 29th for $1300. ups has managed to get it to their port in the state of kentucky, in which workers are paid almost nonexistent wages. the package is now lost and has...

i ordered a computer on november 29th for $1300. ups has managed to get it to their port in the state of kentucky, in which workers are paid almost nonexistent wages. the package is now lost and has still not shown up on this day, december 31st. furthermore, if the consumer opens an investigation on such a package, their dmv-esque customer support warns you- in an almost threatening manner- about how if they cannot find your package, "that's it."

ups's own proprietary definition of "expedited":
"you either get it, or you don't. but we're not paid to care, so get bent."

 – About 3 weeks ago.

ordered a game on amazon with 2 day delivery. turned into it with a guarenteed delivery date of friday (dec. 30th) but ups ground service never got that memo. now it's umpossible for me to pick up...

ordered a game on amazon with 2 day delivery. turned into it with a guarenteed delivery date of friday (dec. 30th) but ups ground service never got that memo. now it's umpossible for me to pick up my package because i'll be out of town by the time it arrives. thanks ups.

 – About 3 weeks ago.

my package has sat in shreveport, la since yesterday (12/29) 3:pm.

shreveport, louisiana (la)!!!!!

was supposed to arrive today (12/30) at my home in little rock, ar.

my package has sat in shreveport, la since yesterday (12/29) 3:pm.

shreveport, louisiana (la)!!!!!

was supposed to arrive today (12/30) at my home in little rock, ar.

i called ups (big mistake) to see why it hadn't moved and why it was now going to be 1/3/17 before i get my package.

the date in the ups app. noted that the delivery had been rescheduled to 1/3, but no reason why... yet the customer rep told me the delivery date was always 1/3/17 (lie).

i didn't feel like arguing and could tell that it would be impossible to have an intelligent conversation or argument with the a$$ hat ups customer rep.

i was at least hoping my call would result in enough info for me to decide if i could do a pick-up at the ups hub quicker and earlier vs. waiting on a 2017 delivery date - no luck with figuring this out either.

the only positive thing from dealing with ups customer service today was the laugh i got when the rep told me my package was located in schreverport, los angeles and she did not know when it would depart.

it is obvious ups has outsourced their customer service centers to an off-shore resource.

what can brown do for you?? ------ obviously nothing.

 – About 3 weeks ago.

broken promise after broken promise day after day. we will call u back within the hour, we will pick up your package today by 7pm. 4 straight days of the same empty promises. the service is...

broken promise after broken promise day after day. we will call u back within the hour, we will pick up your package today by 7pm. 4 straight days of the same empty promises. the service is unbelievably bad in downey ca 90241. how can this outfit be a major player globally in parcel delivery. broken company.

 – About 3 weeks ago.

broken promise after broken promise day after day. we will call u back within the hour, we will pick up your package today by 7pm. 4 straight days of the same empty promises. the service is...

broken promise after broken promise day after day. we will call u back within the hour, we will pick up your package today by 7pm. 4 straight days of the same empty promises. the service is unbelievably bad in downey ca 90241. how can this outfit be a major player globally in parcel delivery. broken company.

 – About 3 weeks ago.

package got delayed for a few days. and just left a notice saying they had mistake on sorting packages in facility...

package got delayed for a few days. and just left a notice saying they had mistake on sorting packages in facility

 – About 3 weeks ago.

suck as hell. delivered to wrong address, just left a notice, and have to wait next monday?
wtf, go to **** dump ups
...

suck as hell. delivered to wrong address, just left a notice, and have to wait next monday?
wtf, go to **** dump ups

 – About 3 weeks ago.

i ordered something from qvc and paid $23 for premium overnight shipping. first of all, the package was "processing" at qvc for 2 days. then i was notified that it had "shipped" and i...

i ordered something from qvc and paid $23 for premium overnight shipping. first of all, the package was "processing" at qvc for 2 days. then i was notified that it had "shipped" and i would receive the package the next day. i checked tracking and it hadn't even left the qvc location. the next morning i get an email from ups saying just kidding your package isn't coming today. got an email that night saying it will be there the next day. the next day comes and i get another email saying that the package is delayed because of "mechanical issues". i contacted qvc 4 days after my purchase asking for my money back because i paid for premium shipping and didn't receive it. they told me they would be happy to refund me the money if my package hasn't arrived a week after my purchase date. 7 days is standard shipping not premium overnight shipping. qvc and ups can suck it.

 – About 3 weeks ago.

i work at shithole (aka ups) currently.
don't care if they fire me for this.
they are basically a garbage dump for all your shipped goods. management is as caustic as nuclear waste....

i work at shithole (aka ups) currently.
don't care if they fire me for this.
they are basically a garbage dump for all your shipped goods. management is as caustic as nuclear waste. employees are retarded. hr doesn't exist or is run by shit heads who would be more useful if they didn't have mouths or hands.
you're welcome. i feel better.

 – About 3 weeks ago.

terrible service! 😡😡😡

united parcel service

i had scheduled a pick up for wednesday dec. 28, 2016 between 4pm and 7pm of seven packages - pick up confirmation #...

terrible service! 😡😡😡

united parcel service

i had scheduled a pick up for wednesday dec. 28, 2016 between 4pm and 7pm of seven packages - pick up confirmation # 293cd260idi and at 7pm i called customer service to inform them that the driver didn't show up to pick up the packages and was informed by the customer service rep that the driver had picked up the packages. i advised the customer service rep that the packages were never picked up and their driver clearly lied and misrepresented that he performed his assigned duties for the day. i asked the ups customer service rep what procedures and controls were in place to ensure packages scheduled for pick up were accounted for by ups. i asked if ups has a daily reconciliation or true up process to account for all packages that were scheduled for pick up. i asked what quality control review was in place to verify all packages scheduled for pick up were actually picked up and accounted for daily. the phone rep was unable to answer any of those questions. the ups representative assured me a driver would be here on thursday december 29, 2016 between the hours of 4pm - 7pm to pick up the packages. the rep stated i would keep the same pick up confirmarion number. in addition, he created case id # 1-47934784510 to escalate the failure to pick up the packages and the driver lying about picking up the packages. the customer service rep told me a representative was supposed to call me back today (12/29) to address the poor customer service and failure to pick up the packages. never received a call. thursday, december 29, 2016 early morning delivery from ups and i asked the driver if he could take the packages and he said he couldn't. i again begin waiting at 4pm for the ups driver. at 5:30pm the driver had not arrived and i called ups to inform them of the issue and the woman told me the driver still had 1.5 hours to pick up the package and someone would be there. she didn't even access the account record to see if there was an issue or to find out the history. i wait another hour and at 6:30pm i call ups and the male customer service rep places me on several long holds and comes back and assures me that the driver will be here. the rep says "it's christmas and it's busy and the driver is running behind". i say to the rep ok someone weds to be here today and again i am assured the driver will be here. 7:15pm and still no driver and for the third time today i call ups and the female customer service rep places me on several long holds while she calls the center to find out the status of the pick up. she comes back and tells me the center said it's too late they can't pick up today. at this point i am completely livid and and this rep does her best to try to help and she was very nice and professional, but i am absolutely livid and ask to speak to a manger. after another long hold am transferred to chris the customer service manager who was very professional and kept his composure because i am irate at this point having wasted six (6) hours waiting for ups to meet their promises and many assurances from their reps to me that the packages would be picked up. chris proceeds to tell me the center informed him that "renee" from the brooklyn center joined the 6:30pm call i had with the customer service rep and renee told me directly no one would be here today to pick up the packages. i informed chris that this was a complete lie and advised him to pull their recorded calls. no other individual joined the 6:30pm call and i said that if i had been told at 6:30pm that no one was coming today i would have been speaking to a manager at 6:30 and i would not have called back at 7:15pm to inform you that the driver was still not here. it is now 8:31pm and i have been on the phone with ups for 1.25 hours for my third call to them today and i am now speaking with brandon the senior customer service manager. brandon was professional and escalated the issue to the division and region head and someone is supposed to call me back by tomorrow (12/30) by 10:00am. i advised brandon i need the packages picked up tomorrow and i don't have the time to wait for a third day another three (3) hours.

ups you need to look at your brooklyn, ny center and do a deep dive and hold the mangers accountable and you need to terminate deceptive employees who openly lie without fear of repercussions. in addition, ups you need to put controls in place to do a daily reconciliation for your package pick ups for each driver. there clearly is a problem when a driver enters data into your shipping system that seven (7) packages were picked up and the driver doesn't have the packages. it seems you also have a systemic issue because i created the shipping labels on-line so your driver would have scanned them at pick up and that never happened, but the driver was able to enter information into your system that he picked up the packages.

despite me calling ups at 5:30pm and speaking with a customer service rep and informing the rep the driver was not here and then calling back at 6:30pm and speaking with another customer service rep advising again the driver was not here and being assured that the driver was coming ups failed to do as promised for a second day in a row. 6 hours waiting for ups over two days, 4 phone calls to escalate the issue, 3 hours on the phone with 4 customer service representatives and 2 customer service managers i still can't get my packages picked up. ups charged me the pick up fee and failed to deliver twice. this is deceptive business practices. ups there are a serious number of fail points by your organization and staff related to this one task of picking up seven (7) packages. your senior management team needs to use this as an example for an after action review and lessons learned.

very upset and completely disappointed in ups as a service provider for the second day in a row.

 – About 3 weeks ago.

they don't call it "big brown" for nothing! absolutely the worst carrier bar none! wake the fu*k up amazon and flush the big brown!!! z83xi...

they don't call it "big brown" for nothing! absolutely the worst carrier bar none! wake the fu*k up amazon and flush the big brown!!! z83xi

 – About 3 weeks ago.

"out for delivery", 12 hours later...no bs package! today's my day off and its been 12 hours!?! plz let it come....

"out for delivery", 12 hours later...no bs package! today's my day off and its been 12 hours!?! plz let it come.

 – About 3 weeks ago.

ordered a package that ups received on 12/19, ten days later, the package still has not moved. how has this company not shut down? when the government is doing a better job than a private company,...

ordered a package that ups received on 12/19, ten days later, the package still has not moved. how has this company not shut down? when the government is doing a better job than a private company, something is wrong.

 – About 3 weeks ago.

i had a package sent from california to new york on 12-20. the only tracking i got on it says that it's been picked up and is still where i've dropped it off. no information on it or it's...

i had a package sent from california to new york on 12-20. the only tracking i got on it says that it's been picked up and is still where i've dropped it off. no information on it or it's where it could be. it's been over a week and by now it should of been delivered or at least an update!

 – About 3 weeks ago.

3 hours late for time slot, ruined day, no apology, no sight of them...

3 hours late for time slot, ruined day, no apology, no sight of them

 – About 3 weeks ago.

i'll just copy and paste the email i sent to ups customer services.

just a quick email to say thankyou for once again letting me down big time.

i couldn't be...

i'll just copy and paste the email i sent to ups customer services.

just a quick email to say thankyou for once again letting me down big time.

i couldn't be bothered ringing customer service as i know it would get me nowhere, a hard lesson learnt from many past experiences with your company.

retailers should really have to display a disclaimer that makes it clear to their potential customers that they use ups as their courier. i certainly would have saved myself a lot of stress if this was the case.

you absolutely ruined my wife's anniversary gift a couple of months ago by attempting to deliver the parcel the day before we had arranged whilst she was in the house, to top it off your driver then left the tax/customs invoice with my wife so she knew exactly what i had bought her.....despite me spending an hour on the phone two days earlier arranging a specific delivery day/time with you to avoid the above scenario. then, the next day whilst stood at my front door talking to my neighbour whilst carrying out some repairs on my car, i receive a text notification telling me that your driver has just attempted to deliver my parcel but i wasn't home. you then tried to make me drive to your depo despite your drivers dishonesty. absolutely disgraceful customer service.

now today, i have taken the day off work to ensure i am home to receive the company computer i have ordered (because ups emailed me yesterday to tell me it would be delivered today)and low and behold, i've just received an email to say it's not going to be delivered today.

great stuff guys and thanks again!!

regards

mike jonas

 – About 3 weeks ago.

ups lies.

i have video of our ups driver not even stopping by my house but you can see him drive by the driveway. two minutes later get a text from ups saying delivery attempt - no one...

ups lies.

i have video of our ups driver not even stopping by my house but you can see him drive by the driveway. two minutes later get a text from ups saying delivery attempt - no one was home.

another time the cs tried to tell me the package was delayed in transport and would not arrive to my city until tomorrow, when the stupid tracking system clearly shows its been in my city for 2 days.

make it count with your checkbook and word of mouth, tell your shippers, customers and vendors to ship alternatively, ups has dropped the ball too many time.

 – About 3 weeks ago.

i orders a elf off the shelf since november the 19 an it was spose to arrive today and it not ups and amazon are uslles ...

i orders a elf off the shelf since november the 19 an it was spose to arrive today and it not ups and amazon are uslles

 – About 3 weeks ago.

work on saturdays like the usps and fedex ya slackers!!!!...

work on saturdays like the usps and fedex ya slackers!!!!

 – About 3 weeks ago.

ups screwed me out of $600 on an insurance claim and then lost a package i sent to a friend that was supposed to a gift he was going to give his wife for christmas. also, ups will not talk to you...

ups screwed me out of $600 on an insurance claim and then lost a package i sent to a friend that was supposed to a gift he was going to give his wife for christmas. also, ups will not talk to you about a package sent through the ups store and the ups store is the worst shipper ever.

 – About 3 weeks ago.

2 packages left the same place same day. both received into ups possession dec 20. one arrived at the local depot dec 23 and hasn't moved since. other one hasn't updated since "received...

2 packages left the same place same day. both received into ups possession dec 20. one arrived at the local depot dec 23 and hasn't moved since. other one hasn't updated since "received into ups possession". one package has been sitting in town for 5 days and the other hasn't moved in 8 days???? i actually paid more than i would have through canada post for this (lack of) service.

 – About 4 weeks ago.

a week ago i paid for a services ups calls 3day select. today, 7 days later the packages arrived. i overpaid a total of about $50 on three packages (the difference between ground and three day...

a week ago i paid for a services ups calls 3day select. today, 7 days later the packages arrived. i overpaid a total of about $50 on three packages (the difference between ground and three day select.). i think i've been scammed. bait and switch. if they accepted payment for 3day select. you'd think they'd have to provide that service or in some form return the overpayment: refund or voucher for future service. i will never use ups again. i spoke to or got emails from a bunch of "customer service" reps who solved nothing.

 – About 4 weeks ago.

my package arrived in spokane (destination city) at 2am today. i received a notification later today saying that due to weather the package was being rescheduled for delivery. there is no bad...

my package arrived in spokane (destination city) at 2am today. i received a notification later today saying that due to weather the package was being rescheduled for delivery. there is no bad weather today. the streets are clear. the sun was out all day. there are ups trucks all over my neighborhood. they've been out here all day. but not at my house. understaffed and over committed has nothing to do with the weather. it has everything to do with productivity reports. (tps). ups, you're lying to yourselves.

 – About 4 weeks ago.

ordered shutterfly caldendars, devlivery estimate was 12/19-12/24. today is the 27th and i still don't have them! ups has had the calendars since 12/16. really, two weeks to deliver some...

ordered shutterfly caldendars, devlivery estimate was 12/19-12/24. today is the 27th and i still don't have them! ups has had the calendars since 12/16. really, two weeks to deliver some calendars!?
tried their customer service and they said this was normal. normal for them i guess: ups sucks!

 – About 4 weeks ago.

fedex lets you reschedule your package delivery date for free. ups charges $5....

fedex lets you reschedule your package delivery date for free. ups charges $5.

 – About 4 weeks ago.

ups closed for ground package delivery today 12/26/16...because christmas day was yesterday and their employees need another holiday (!) really??? i ordered three gift baskets from wine country gift...

ups closed for ground package delivery today 12/26/16...because christmas day was yesterday and their employees need another holiday (!) really??? i ordered three gift baskets from wine country gift baskets on 12/16 and they were supposed to be drlivered on 12/23. then ups rescheduled it for 12/27. :(

 – About 4 weeks ago.

arranged via customer service to have a parcel sent from london, uk to the ups store at 110 cumberland street, toronto, ontario, canada for pick-up on christmas eve. store was advertised as open until...

arranged via customer service to have a parcel sent from london, uk to the ups store at 110 cumberland street, toronto, ontario, canada for pick-up on christmas eve. store was advertised as open until 3:00 p.m.

arrived at ups store at 2:45 pm to find store closed with a handwritten sign saying "closed at 2:30 pm for the holidays".

seriously ups hq - do you let franchisees of a ups store to close earlier than official operating hours per your master franchisee contract?

on xmas eve of all days of the year - an important gift not delivered to a child on xmas day - this shameful behaviour!

you should put this franchisee on notice and rescind their contract agreement.

 – About 4 weeks ago.

me too.

sent a number of packages to the dallas, tx area.

funny and lucky how at least the primary shipment made it.

but i had an amazon shipment and a shipment...

me too.

sent a number of packages to the dallas, tx area.

funny and lucky how at least the primary shipment made it.

but i had an amazon shipment and a shipment from a different vendor.

the amazon shipment was order on dec 19th, shipped "prime" on dec 20 with expected delivery dec 24th.

well the latest update was the item: ft worth, tx, united states 12/23/2016 11:12 p.m. departure scan. in theory, if everything was working as it should, the package could have been delivered on 11/24/2016??

i had ordered 2 item from a different vendor dec 19th with expected delivery before christmas. the item shipped from the east coast on dec 20th and arrived on dec 22nd.

the other item was shipped for some reason separately dec 19th and the last updated shows: dallas, tx, united states 12/23/2016 4:39 p.m. arrival scan

which means the package should have been out of delivery the following morning assuming there was enough manpower and trucks?

so the packages in my shipments arrived very close to their destinations, they were not delayed significantly due to weather or traffic although they may have been delayed from their expected arrival time to the local ups processing location.

so clearly there is/was a problem. clearly ups has said or posted nothing about these delays and it is unclear if and when they will update the public about this massive breakdown with shipping. maybe ups was overwhelmed? maybe the did not hire extra staff, extra helpers or additional trucks? i know these guys are union, so did the union push back? was the package demand this year so much higher than prior years?

some explanation and pr announcement is required. even if it is a vague and general announcement for now. at least recipients of packages and gifts would at least know the problem is more likely with the shipping then with the sender, albeit many senders were late to the party.

seems for now the tracking info all indicates delivery tuesday, 12/27/2016, by end of day.

i can see there is clearly a problem, but ups's silence on this issue is rather disconcerting. ups should at least be owning this problem up front, not trying to explain away the delays after the fact. if extra effort was at least indicated and shown, you can only expect so much. but clearly this is egg on face and ups does not want to allow this seasons failures to become public. i really feel sorry for the people answering the phone at ups, what can they do, it is mostly out of the customer service peoples hands, they cannot make a crippled elephant walk.

bet there will not be any refunds for shipping charges either. their claim will be the packages were delivered. well not yet they aren't.

under promise and over delivery??

we will see!

 – About 4 weeks ago.

been watching my pkg just sit at my local delivery center with the "information unavailable" since nov. 28th. just morbid curiosity at this point....

been watching my pkg just sit at my local delivery center with the "information unavailable" since nov. 28th. just morbid curiosity at this point.

 – About 4 weeks ago.

you pay for faster shipping and ups takes it upon themself to delay because they suck. you call and argue, and they tell you to call the company you bought it from for a refund. i don't want a...

you pay for faster shipping and ups takes it upon themself to delay because they suck. you call and argue, and they tell you to call the company you bought it from for a refund. i don't want a refund, i want my package!!! they simply don't care.

 – About 4 weeks ago.

paid $75 to mail 2 separate packages (confirmed with receipt) and waited 45 minutes to mail it. they mailed them both to the same person. i just had to explain to both parties what happened and they...

paid $75 to mail 2 separate packages (confirmed with receipt) and waited 45 minutes to mail it. they mailed them both to the same person. i just had to explain to both parties what happened and they obviously won't get their package before christmas. i will never use ups again in my life and will keep my family and friends from using it too. one job "julian"... one freaking job. smh. i do my job right, why can't you?

 – About 4 weeks ago.

i paid $10.99 on amazon on 12/22 for next day air shipping and guaranteed delivery by 12/24. my package was originally expected to arrive on 12/23 and arrived at its destination in yakima at 3pm on...

i paid $10.99 on amazon on 12/22 for next day air shipping and guaranteed delivery by 12/24. my package was originally expected to arrive on 12/23 and arrived at its destination in yakima at 3pm on 12/23 and was automatically rescheduled for delivery on saturday, 12/24 (?). however at 8pm on 12/23 i get a notification that my package is delayed due to severe weather conditions, an hour and a half after i get two other packages from ups delivered to my doorstep in yakima!! the status has not changed all day and needless to say my package was not delivered and weather conditions are just fine in yakima. now i will not receive the last minute present i had to buy because a package i ordered last week with two day shipping has been stuck in limbo in pa for the past week. ups should anticipate higher volume during the holiday season and make the necessary accommodations or be forthright about when the package will be delivered from the get-go so customers can make informed purchases or arrange for pick up. listing "severe weather" as the reason for delay when that is not the case is dishonest, unprofessional, and incredibly frustrating!

 – About 4 weeks ago.

tracking number generated on dec 12 for 2 day air. hasn't gone beyond that. seller swears it was shipped. its the 24th. i swear i haven't seen a ups truck in my neighborhood for 2 weeks.

tracking number generated on dec 12 for 2 day air. hasn't gone beyond that. seller swears it was shipped. its the 24th. i swear i haven't seen a ups truck in my neighborhood for 2 weeks.
really, i rely on usps. both ups and fedex have screwed me. united states postal service never has let me down either in the us or internationally. ups suxs

 – About 4 weeks ago.

i ordered my son a bunch of presents for christmas, and shipped them through ups. they said they would arrive by the 22nd. but, after tracking the package and wondering why it hasn't showed up...

i ordered my son a bunch of presents for christmas, and shipped them through ups. they said they would arrive by the 22nd. but, after tracking the package and wondering why it hasn't showed up yet, it says that the packages have been in north dakota for 7 days. now it says it will arrive on the 27th. however, i have picked up multiple packages from their centers. but when i called, they said that this package was shipped "different" and that they had an obligation to give the package to the postal service. i was so frustrated i hung up on the employee i was talking to. thanks ups for ruining my son's christmas when he finds out he's not getting his gifts on time this year. don't expect me to ship items with you again.

 – About 4 weeks ago.

on tuesday i paid for 3day select for shipping from northeast michigan to port angeles washington. the package arrived at 7am in port angeles and it looks like it didn't go out for delivery. ups...

on tuesday i paid for 3day select for shipping from northeast michigan to port angeles washington. the package arrived at 7am in port angeles and it looks like it didn't go out for delivery. ups moved it 2,200 miles and then didn't go the last five or ten miles to get it to the recipient within the 3day select guarantee. i paid for 3day which they could have done but it seems they are hellbent to make it take as long as regular ground and so i will have paid $55 for a $20 dollar service and they could have delivered it. what a poorly run company. never going to use them again.they could have achieved 3day service but they want to f-up so it wil be late for christmas. where is a class action lawyer when you need one?

 – About 4 weeks ago.


purchased an item and paid for next day air delivery!!!! so now it will be here on december 27th...have i been punked ??? i didn't select free shipping up to 7 days , or 5 or 4 or 2nd day...


purchased an item and paid for next day air delivery!!!! so now it will be here on december 27th...have i been punked ??? i didn't select free shipping up to 7 days , or 5 or 4 or 2nd day air i chose next day which means my shit is suppose to be with me , in my home , right now for me and my family. i then was told it would have been delivered on the 26th but we're closed .!!!!!! never again with ups they are a load of shit and i will be asking for a refund back for paying that high price of next day air in all actuality, i got free shipping air mail smh

 – About 4 weeks ago.

i would not use ups again or a company that ships through ups. i ordered a package from macy's on december 17 i was told that if you ordered by december 21 5 pm that your package will be there...

i would not use ups again or a company that ships through ups. i ordered a package from macy's on december 17 i was told that if you ordered by december 21 5 pm that your package will be there before christmas. when i placed the order and pay for the order that night the shipping tracking said that my gift would be here on friday, december 23. when i went back on the website to track the shipping the very next day the shipping information change and said that my package would not be delivered until december 27. now it ruins my christmas surprise for my husband because he will not have a gift on christmas day! i am upset that the company lied and said that it will be delivered by christmas if they couldn't guarantee that they should not be advertising that so i would never order anything online again before a holiday from macy's again! then i'm upset that the tracking for show my gift would be here by friday the 23rd but an actual reality is sitting in the warehouse in greensboro and will not be here until two days after christmas! therefore i would not use ups is a carrier again whenever i use fedex my packages are always here on time!

 – About 4 weeks ago.

thanks for ignoring the shipping request to leave package with rental office. its half hour drive downtown this time of year to get to their dopey ups location. not surprised a ups sucks site exists...

thanks for ignoring the shipping request to leave package with rental office. its half hour drive downtown this time of year to get to their dopey ups location. not surprised a ups sucks site exists lol 2116 reasons. insist on not them ill be making sure from now on. oh yeah the sorry we missed you thing, people work.

 – About 4 weeks ago.

next day air suppose to be delivered next day no matter what or don't allow the payment! i want my money returned because i paid for it so i could receive my gifts before christmas not dec. 27th!...

next day air suppose to be delivered next day no matter what or don't allow the payment! i want my money returned because i paid for it so i could receive my gifts before christmas not dec. 27th! this is a class action law suit because this company is clear as a sunny daylight day scamming millions out of its customers knowing that they will not provide the correct services that was purchased

 – About 4 weeks ago.

as seen on a number of you tube videos, theups dude did not bother to ring the doorbell, just placed a sticky note on the door that claimed i was not home. bs. i was upstairs. when i came...

as seen on a number of you tube videos, theups dude did not bother to ring the doorbell, just placed a sticky note on the door that claimed i was not home. bs. i was upstairs. when i came downstairs, i noticed the note on the outside of our glass door. as this was on the friday before xmas, i now have to wait tuesday to go pick it up my replacement phone.

come on guys. i can remember a day when you positions were envied by many, including myself. take a little pride in what you do.

if that is not possible, keep in mind that your customers are your job security. there's always a fed ex box or usps.

 – About 4 weeks ago.

sent on 12/19. associate guaranteed package would be delivered on friday 12/23. tracking shows it was out for delivery on the 23rd, but sister never received package. at midnight, tracking page was...

sent on 12/19. associate guaranteed package would be delivered on friday 12/23. tracking shows it was out for delivery on the 23rd, but sister never received package. at midnight, tracking page was updated to be delivered on 12/27??? no options for pick up or redelivery. ups has lost a customer for life on this mess up.

 – About 4 weeks ago.

2nd air service for legal document, shipped out at 19th, dec, now need to wait until 27th, what the f***!...

2nd air service for legal document, shipped out at 19th, dec, now need to wait until 27th, what the f***!

 – About 4 weeks ago.

i had an order shipped december 22nd next day air scheduled to be delivered by end of day friday, december 23rd. package scanned as arrived in my smallish town (around 50,000 people) at 2:30pm on the...

i had an order shipped december 22nd next day air scheduled to be delivered by end of day friday, december 23rd. package scanned as arrived in my smallish town (around 50,000 people) at 2:30pm on the 23rd, as to be expected. an hour later, additional scan says that my package has been delayed due to inclement weather and will be delivered "next business day, " which i am gathering means december 27th. the worst part is that i live in the southwest and the weather here is about 65 degrees and beautiful clear blue skies! they didn't even bother to make up a plausible excuse! and, they wouldn't let me pick it up at the warehouse. never again.

 – About 4 weeks ago.

so i sent a package to minneapolis from so. cal. 3 day service, to be there friday. there is no tracking departure scan other than an arrival scan no departure scan so as of now saturday at 10:00am my...

so i sent a package to minneapolis from so. cal. 3 day service, to be there friday. there is no tracking departure scan other than an arrival scan no departure scan so as of now saturday at 10:00am my sons christmas presents have been sitting in iowa somewhere for 2 days, no departure scan as of thursday. f%@k ups i knew i should have used fedex!!!!

 – About 4 weeks ago.

ups sucks more than a 2 legged dog. i had a package that i paid for on the 19th, then the company shipped it out yesterday next day air early and now it will not be here until the 27th. ruined my...

ups sucks more than a 2 legged dog. i had a package that i paid for on the 19th, then the company shipped it out yesterday next day air early and now it will not be here until the 27th. ruined my christmas plans. good job ups! another win for your lame service and your 300 pound delivery guys.

 – About 4 weeks ago.

well maybe if you didn't make up that a man in a red suit will deliver present in the first place or because you can get off the sofa but your kid needs the newest item out there first. really...

well maybe if you didn't make up that a man in a red suit will deliver present in the first place or because you can get off the sofa but your kid needs the newest item out there first. really b*tching at the people that have no control will get things done. while you waiting for you present from santa go volunteer at a soup kitchen for awhile.

 – About 4 weeks ago.

ups out for delivery mean ( we have your package and we will delay it ) i understand that there must be tons of package to deliver but c'mom. now i know not to use them anymore next holiday....

ups out for delivery mean ( we have your package and we will delay it ) i understand that there must be tons of package to deliver but c'mom. now i know not to use them anymore next holiday.

 – About 4 weeks ago.

ups sucks. waiting on a delivery and those jack wads won't allow the package to be picked up at their local hub. f%@k ups!!!...

ups sucks. waiting on a delivery and those jack wads won't allow the package to be picked up at their local hub. f%@k ups!!!

 – About 4 weeks ago.

lots of commenter state they have trouble getting a live person on the phone.

i haven't had that problem possibly because i leave my persona as a lady behind when a company i (a...

lots of commenter state they have trouble getting a live person on the phone.

i haven't had that problem possibly because i leave my persona as a lady behind when a company i (a living person) have paid money relies on mechanical voice systems.

i yell as loudly as possible at the phone using language like i'm in a "swear like a drinken sailor contest".

that verbal behavior seems to get the mechanical voice to say it will transfer to an agent.

it could be that the mechanical voice system is programmed to get a live person when the customer's monologue includes the frequent use of a four letter rhyming with luck. (do not do this in front of children.)

of course, when you get the live person it's usually a ups stepford employee.

 – About 4 weeks ago.

ups accepted payment for a type of delivery they knew, but i did not know, they could not provide. i paid for 3 day select, but they are providing ground service. difference in price is about $30 per...

ups accepted payment for a type of delivery they knew, but i did not know, they could not provide. i paid for 3 day select, but they are providing ground service. difference in price is about $30 per package. i now have to tell recipients do not eat the baked goods. and i have to spend time and money baking again and sending them via an honest shipper.

i've spoken to many "customer service" phone people and none of them seems to get that the customer is always right because the customer is the source of company income.
i was on hold for 40 minutes last night at midnight. the mechanical voice said there would be a 16 minute wait. but it was over 40 minutes.no one has said gee you overpaid, our fault, let us email a voucher for the difference in the rates. they all act as if paying 2.5 times the amount for the service i'm getting isn't a fraud/scam.


reading these comments i bet somewhere in all this bad service is a class action lawsuit that could get the awful top managements attention.

i will never use ups again!

 – About 4 weeks ago.

looks like they updated their delivery schedule up from the 27th for some delayed deliveries for some reason. ...

looks like they updated their delivery schedule up from the 27th for some delayed deliveries for some reason.

 – About 4 weeks ago.

next day air means next day air right? there goes my christmas money for my family. thanks ups.. second time i have been screwed by you!...

next day air means next day air right? there goes my christmas money for my family. thanks ups.. second time i have been screwed by you!

 – About 4 weeks ago.

to all those like me that ordered something after dec 18th and paid for expidited shipping. mine was ordered dec 21st with next day air service and is scheduled to arrive dec 27th. i tried the ups...

to all those like me that ordered something after dec 18th and paid for expidited shipping. mine was ordered dec 21st with next day air service and is scheduled to arrive dec 27th. i tried the ups chat with a couple representatives and they both gave me the "increased demand" as the chase for why my package was delayed until after christmas. decided to try the call center instead and got an interesting bit of information. my shipment left nj and was flown to il where they told me it will sit until after christmas. it was not staying there because of weather or anything like that. its staying because they scheduled it to stay there. the customer service rep i got told me that all shipments shipped after dec 18th, no matter what service was chosen were scheduled for delivery the week after christmas. now this is the completely different than what their website states (this has been copy and pasted verbatim from their website):

last days for holiday shipping with ups

service update

updated december 15, 2016

ensure delivery before christmas day

all ups 3 day select® packages shipped on december 19 and 20 will require an additional day in transit. ups 3 day select packages shipped on december 20 will be delivered after christmas.

please keep in mind the last days to ship to ensure delivery before christmas day apply to the following service options:

ups 3 day select: monday, december 19 (delivery on friday, december 23)
ups 2nd day air®: wednesday, december 21 (delivery on friday, december 23)
ups next day air®: thursday, december 22 (delivery on friday, december 23)

commitment times for air and international air packages scheduled for delivery december 18-24 and december 31 will be extended as follows: ups next day air early and ups worldwide express plus will be extended by 90 minutes and all other air and international air services will be extended to end-of-day. the guarantee is suspended for ups ground and ups standard shipments picked up or scheduled for delivery between december 18-24.

the customer service representative also stated that all their customers were notified of this change. i told him that their own website contradicted what he was saying and he had no response to that.

sounds like a class action could be worked out of this if enough people were affected by this. i, i'm the meantime, will be spending my christmas with no gifts to give my family...

 – About 4 weeks ago.

anyone know of a class action lawsuit against ups?...

anyone know of a class action lawsuit against ups?

 – About 4 weeks ago.

i paid a lot of stupid money to have packages delivered today. i just checked online and ups rescheduled my delivery date until after christmas. are you kidding me??? usps had no problems delivering...

i paid a lot of stupid money to have packages delivered today. i just checked online and ups rescheduled my delivery date until after christmas. are you kidding me??? usps had no problems delivering my stuff on time. ups says they deliver until 8pm and its only 4pm here- but somehow they still can't get it to me today, the day i paid to have it delivered? ridiculous. now i get to go to a party with-out the gifts i bought. that's just fantastic. when the delay is caused by them, they should be required to deliver it the next day, christmas or not. i am pretty pissed off about this.

 – About 4 weeks ago.

order online on the 19th and paid for 2 day air ..left the shipper on the 20th and now saying will not arrive till after christmas on the the 27th...all they can do is say sorry but human error...

order online on the 19th and paid for 2 day air ..left the shipper on the 20th and now saying will not arrive till after christmas on the the 27th...all they can do is say sorry but human error happens ...sigh!! wish you had the choice of who you want to ship your purchases. it would never be ups

 – About 4 weeks ago.

order online on the 19th and paid for 2 day air ..left the shipper on the 20th and now saying will not arrive till after christmas on the the 27th...all they can do is say sorry but human error...

order online on the 19th and paid for 2 day air ..left the shipper on the 20th and now saying will not arrive till after christmas on the the 27th...all they can do is say sorry but human error happens ...sigh!! wish you had the choice of who you want to ship your purchases. it would never be ups

 – About 4 weeks ago.

ordered a replacement part for my storm door. first package arrived taped up and parts missing. door company sent replacement package by 2nd day air. it was supposed to arrive 12/22/2016. tracking...

ordered a replacement part for my storm door. first package arrived taped up and parts missing. door company sent replacement package by 2nd day air. it was supposed to arrive 12/22/2016. tracking states "due to operating conditions, your package may be delayed. / delivery will be rescheduled". when will they reschedule it and what kind of operating conditions could they have that they couldn't have planned for? this condition happens every year.

 – About 4 weeks ago.

no wonder why amazon switched... ups is more expensive than usps and ups sucks that much more. i spent $40 for 2 day mail... it's delayed for days.. good job suckers... never use those clowns!...

no wonder why amazon switched... ups is more expensive than usps and ups sucks that much more. i spent $40 for 2 day mail... it's delayed for days.. good job suckers... never use those clowns!

 – About 4 weeks ago.

paid for overnight delivery on a super important package - it didn't "make it on the plane" even though it arrived at 2am and the plane left at 5am in louisville. day before christmas,...

paid for overnight delivery on a super important package - it didn't "make it on the plane" even though it arrived at 2am and the plane left at 5am in louisville. day before christmas, package contained a check to buy xmas gifts. thanks so much.

 – About 4 weeks ago.

i purchased a christmas gift dec 12th, the only gift my daughter is getting for christmas. it sat in shanghai cn for 3 days. also has been rescheduled for delivery now. this makes me so upset that...

i purchased a christmas gift dec 12th, the only gift my daughter is getting for christmas. it sat in shanghai cn for 3 days. also has been rescheduled for delivery now. this makes me so upset that there was plenty of time to ship but ups fails to deliver. these big companies who use ups to ship are going to get a lot of cancelled or returned orders do they not understand ups is causing disasters and the gifts that will bring smiles won't happen because they can't seem to deliver and think it's ok to sit on a package for days, had it kept moving it would have made it with 2+ weeks to deliver. holy sheets! i will never use them if i gave a choice. sorry boeing ups won't be purchasing any more planes they won't be able to afford it after this years complete fail.

 – About 4 weeks ago.

ordered a christmas ham shipped from kentucky to california. shipped via two day air on tuesday. it's now friday and product is being driven from san diego to san francisco. shipped 12/20, revised...

ordered a christmas ham shipped from kentucky to california. shipped via two day air on tuesday. it's now friday and product is being driven from san diego to san francisco. shipped 12/20, revised eta now showing 12/27. ups sucks.

 – About 4 weeks ago.

adverse weather conditions excuse when sending perishable christmas gift to colorado. package hasn't left texas and there is no weather conditions in its path. ups sucks!...

adverse weather conditions excuse when sending perishable christmas gift to colorado. package hasn't left texas and there is no weather conditions in its path. ups sucks!

 – About 4 weeks ago.

i bought christmas gift online expect to have it 12/20 but the tracking is not moving, after 12/21 they sent me message that they accidentally brought my package to wrong direction. scanned in wy then...

i bought christmas gift online expect to have it 12/20 but the tracking is not moving, after 12/21 they sent me message that they accidentally brought my package to wrong direction. scanned in wy then it was scanned to salt lake, back to ky to co and again casper wy. seriously?.. are they playing pass the package and give customers stress to cancel appointments to wait for package coz it needs signature to?... smh

 – About 4 weeks ago.

ups left a package at my door for another address (transposed numbers). their website has no phone#'s, so must leave message w/ your full name, e-mail, etc. i asked them to have the driver stop,...

ups left a package at my door for another address (transposed numbers). their website has no phone#'s, so must leave message w/ your full name, e-mail, etc. i asked them to have the driver stop, pick it up from my porch and take it to the correct address. they e-mailed me several times that i must first provide complete tracking#, personal info, etc before they would consider doing so. i finally drove to the correct address and left it on their porch, w/ appropriate comments to never use ups.

 – About 4 weeks ago.

i agree ups is a freaking joke. i hope this company goes under and something more reliable emerges. your package has been delayed due to operating conditions. really?after paying for overnight...

i agree ups is a freaking joke. i hope this company goes under and something more reliable emerges. your package has been delayed due to operating conditions. really?after paying for overnight delivery. what a joke.

 – About 4 weeks ago.

it is the 23rd. i paid for expedited delivery by the 20th. ups site shows "in transit" with delivery of 12/21. wtf?
i hate using this substandard company. they let me down more than the...

it is the 23rd. i paid for expedited delivery by the 20th. ups site shows "in transit" with delivery of 12/21. wtf?
i hate using this substandard company. they let me down more than the post office.
please amazon cut ties with this pos co.
my package has been sitting in riviera beach, 25 minutes from me. not moving. try calling 3 x and get 3 different run aroun do stories.

 – About 4 weeks ago.

typical ups shitty services. noting that the ups in my city is sitting at a 1.3/5 on their reviews (260+). if i had a choice, i would pay a premium just to have another delivery service serve me...

typical ups shitty services. noting that the ups in my city is sitting at a 1.3/5 on their reviews (260+). if i had a choice, i would pay a premium just to have another delivery service serve me rather than this sloppy ups company. lazy ass deliverymen claiming to have made "attempted deliveries" when people are sitting at home waiting.

 – About 4 weeks ago.

same scenario as everyone , i would prefer honesty rather than false promises ,it was not by my design to use ups i was forced into using them by a company.i would've preferred "won't...

same scenario as everyone , i would prefer honesty rather than false promises ,it was not by my design to use ups i was forced into using them by a company.i would've preferred "won't guarantee "it. i would've preferred a non-outsourced call center . i can only hope i can receive this crucial business package in some capacity ,passed by the warehouse facility where it it was sitting last night and it's a disaster , construction everywhere and they're using a guard shack as a customer service center



 – About 4 weeks ago.

so i was guaranteed a package delivery on 12/21/16. the package arrived at the local rockford, illinois at 6:05am. i thought it was funny because the tracking never showed that the product was our...

so i was guaranteed a package delivery on 12/21/16. the package arrived at the local rockford, illinois at 6:05am. i thought it was funny because the tracking never showed that the product was our for delivery. the next think i know the package arrives at 4:00 am in new jersey????????? and system says there will be a one business day delay. later in the day they change it to a two day day. now i see that delivery is 12/27/16.......amazing.

 – About 4 weeks ago.

dear poor ups driver wife, we totally understand you. not all the ups drivers are assholes and many really strive to do their jobs. however 270 packages for 8 hrs of work is insane. it is less than 2...

dear poor ups driver wife, we totally understand you. not all the ups drivers are assholes and many really strive to do their jobs. however 270 packages for 8 hrs of work is insane. it is less than 2 min per package. just calculate how many more drivers could be doing deliveries if only couple of big assholes who cannot handle the business right would refuse their $8.3m compensations toward those drivers salaries. and where is this frik union who supposed to fight for its members rights? corrupted to shut up?

 – About 4 weeks ago.

my husband works for ups and he has to deliver 270 packages a day sometimes. he has people call his employee and say he didn't knock and they were home. when there was no car in the drive way, but...

my husband works for ups and he has to deliver 270 packages a day sometimes. he has people call his employee and say he didn't knock and they were home. when there was no car in the drive way, but his boss says go back to deliver no matter where he is. he has to stop and go back. people call and say they never got their package and he has to go back to ask if they are sure and these people will be playing the game in the background and still say they never got it. he doesn't come home to see our 4 kids until 10pm sometimes after leaving us at 8:00am. just so you people can get your packages. when you see a ups person they don't have time to talk they have a job to do so when they ask you to sign for a package and your question is what is it. they didn't pack it they are just delivering it. while you take your time getting your signature just right remember he has 269 other people doing the same thing which makes for a long day. my husband doesn't take his lunch break or his 15 minutes breaks so he can get home in time to see his son play soccer. if he took his lunch he would be an hour late. if your driver leaves your package at your back door and not your front and your going to complain just remember he has a family that is waiting for him to come home. ups use to be a good company and then they went public with their stock now you as a customer they care less about they only see numbers on a chart which makes their investors happy. awe, i could go on all day but when you say it's the delivery guys fault it's not. give the guy a break!!

 – About 1 Month ago.

package from va to il sent with delivery date of 12/16. received a destination scan that it had arrived at the il location for local delivery on that date. then nothing for 5 days. only after a...

package from va to il sent with delivery date of 12/16. received a destination scan that it had arrived at the il location for local delivery on that date. then nothing for 5 days. only after a call to ups and finally talking to a supervisor, i was told it had been sent to san pablo, ca. and now the "expected" delivery date is 12/27. two weeks after it was sent. no explanation on how or why it went from the "destination" scan to ca. this is the second time something sent to the il address has ended up in ca. they have a problem! lack of information from ups is not acceptable.

 – About 1 Month ago.

i have two packages currently in a loop of "out for delivery" and "your package will be delayed by one business day." i'm frustrated for many reasons, but number one is that i paid...

i have two packages currently in a loop of "out for delivery" and "your package will be delayed by one business day." i'm frustrated for many reasons, but number one is that i paid $50 in shipping for these packages to ensure they were delivered on 12/20/16. it is now 12/22 and the cycle is repeating. i'm going to call them today so maybe i can have them hold my things and let me pick them up (they're 15mins away from my house!) but i'm not optimistic. ordinarily i don't really mind, but when i pay extra money for shipping i expect my purchase to get to my door on time. i don't care if it's the holidays, it comes every year and shouldn't be a surprise. ups is a big company and should be able to handle the extra work. hire temps, offer higher pay and overtime, something. i worked jobs that received increased business during this time (including amazon and usps). ups needs to step up and stop disappointing everyone. i would also appreciate actual human updates instead of and auto-generated message at 1:22am saying my package is out for delivery. i know it's not.

 – About 1 Month ago.

this is bullsh*t. third day of package "out for delivery." called 5-6 times to guarantee it's coming and actually out. today i have called twice. been rudely told if it's out for...

this is bullsh*t. third day of package "out for delivery." called 5-6 times to guarantee it's coming and actually out. today i have called twice. been rudely told if it's out for delivery than it's guaranteed to come... not according to the last two days. (they also changed their records to show that this is the first time and it was due to a scheduling change yesterday. no. i have been screenshotting them each time as proof. it was "due for a scheduling change" over a week ago. not yesterday's date. yesterday said "out for delivery." liars.)

because i apparently get one chance to sign before it gets taken back to package hostage hell, i have cancelled and changed plans waiting literally all day for it. it is now 8 pm. i have cancelled and wasted an entire day. after calling, they told me to keep waiting another two hours. what a complete waste of a day.

if i knew it wasn't going to come until 9 pm, i would have ran all my errands and gotten things done instead of waiting for it to come first!!!! that's literally 12 hours of doing nothing and putting everything on hold for this ridiculous service to follow-through.

ups: christmas comes every year. plan for it. at my work, i am held accountable. why aren't you?

 – About 1 Month ago.

every time i have a package that's coming ups i expect trouble. why, you ask? because i'm on a 6 package streak of something going wrong at three different addresses in three different states,...

every time i have a package that's coming ups i expect trouble. why, you ask? because i'm on a 6 package streak of something going wrong at three different addresses in three different states, in totally different places in the country. the common denominator: ups.

package was supposed to arrive three days ago. every day tracking says it's loaded onto a truck. every night i get an email saying delivery has been delayed one business day. unbelievable. i've seen one of their package handling facilities and apparently the lack of caring and intellect carries over to their delivery process as well.

 – About 1 Month ago.

they've been holding onto my package for over a week. just holding on to it. no reason. after i had five packages at once left on someone else's doorstep, i changed to a ups access point...

they've been holding onto my package for over a week. just holding on to it. no reason. after i had five packages at once left on someone else's doorstep, i changed to a ups access point (there is one literally a block from my house). however, they fail to mention that, apparently, they can only receive 35 packages at a time and will not take yours if they have that number. so instead of actually delivering to the ups access point, they just held onto it at their customer center. and did not even let me know.

when i called they said i could drive out to get it. i've driven there once and swore i would never go again. it is in the middle of nowhere, dirt roads with no signage, and behind all these railroad tracks. i found it on the sheer chance that i followed a ups truck there. (and i grew up 20 years in the country on dirt roads.... these did not have road signs and were not clearly marked).

i told them no. they promised a delivery, there was none made. they did not deliver it to the ups access point. since, apparently the ups access point is unavailable, i told them to deliver it straight to my house. that was friday. monday, it said it was "out for delivery." i called that evening. it apparently "missed the van" and never left that facility. tuesday, same thing. called again. they promised it would be out today. well, it is almost "end of day" and i have wasted an entire day afraid to even shower should they come and then return it to the package hostage center. they always come at 9-10 am to my house when they do. i called at 2 pm. got a very snide person who said it's "out for delivery." great, that's what it's been saying for three days straight... how do i know today is special?

now that it's almost 7, i will be calling for the fifth time to, i'm sure, be told the same thing. what. can. i. do. to. get. them. to. release. my. package???

at the end of today, tried to file a lost package claim to at least get them moving. my package has been in my city for a week now and no attempt has been made to deliver it. i would consider it lost. but due to activity of it scanned in the last 24 hours, they will not even let me do that online.

 – About 1 Month ago.

thanks ups for not delivering my 2-day air package on-time. your automated system kept lying about the actual arrival date, when a blind person could see that there was no way to get my package...

thanks ups for not delivering my 2-day air package on-time. your automated system kept lying about the actual arrival date, when a blind person could see that there was no way to get my package delivered. now i have to work through the shippers customer service to try to salvage my christmas... which isn't going to happen, at this point. why do you accept packages for advanced non-ground services when you know you are unable to fulfill your contracted delivery times? greed? fedex, here i come with all of my business for the rest of my life. wonder what the lifetime cost of that will be, @suckyups?

 – About 1 Month ago.

the drivers lately in vestal, ny have been nothing but rude. they need anger management and reading skills.

tonight they went to neighbors house to deliver my package. and it was just...

the drivers lately in vestal, ny have been nothing but rude. they need anger management and reading skills.

tonight they went to neighbors house to deliver my package. and it was just passed 6pm so i didn't have lights on for them. they bang on the door and yell ups then mutter like its my fault they don't like their job. like i was supposed to leave the light on for them.

soon they will just pull up and toss the packages on your step.

another time they could not figure out how to get to my door. guess they need an app for that too.

 – About 1 Month ago.

how many people does it take to do a ups delivery?

(3)

one to drive

another to read the address for the package

and a 3rd to guide the 2nd one in...

how many people does it take to do a ups delivery?

(3)

one to drive

another to read the address for the package

and a 3rd to guide the 2nd one in the dark.

 – About 1 Month ago.

portland, oregon: after the snow storm on wednesday dec 14, schools were closed for snow days thursday and friday. apparently this justified a ups manager to deem packages in 19 (nineteen) zip codes...

portland, oregon: after the snow storm on wednesday dec 14, schools were closed for snow days thursday and friday. apparently this justified a ups manager to deem packages in 19 (nineteen) zip codes in the portland area to be placed in trailer(s) in an undisclosed location until deliveries are rescheduled - for possibly jan 3, 2017. so if you're getting a message that no delivery date is scheduled, and your delivery address is in portland, know that you probably won't see your package till next year!

 – About 1 Month ago.

they misroute my package and never attempt to rectify the problem. the just keep ground shipping from one site to the next. it will be weeks before it arrives, well after christmas. they never...

they misroute my package and never attempt to rectify the problem. the just keep ground shipping from one site to the next. it will be weeks before it arrives, well after christmas. they never overnighted it and state they can't track it.

 – About 1 Month ago.

it's nice to know that the tracking updates don't mean anything. my package was supposedly scanned in my city at 9:33am, then an update said "due to a late flight your package has been...

it's nice to know that the tracking updates don't mean anything. my package was supposedly scanned in my city at 9:33am, then an update said "due to a late flight your package has been delayed...". so i assume this means my package must have arrived in my city too late to be delivered that day so i just figure i'll go pick it up since i've waited around all day to sign for this god damn thing. i call customer service (it took quite an effort to even speak with a human being) and the guy tells me the arrival scan in my city never physically happened and that i cannot pick up my package at the facility. seems pretty strange that they update the tracking before something is physically scanned. what's the point of the tracking if it's all bullshit?

 – About 1 Month ago.

there is no where else to complain. no one at ups gives a crap about you. you think they would even bother to read this? nope.

i get shipments from ups every g-d day for my business....

there is no where else to complain. no one at ups gives a crap about you. you think they would even bother to read this? nope.

i get shipments from ups every g-d day for my business. this xmas season i have had three separate shipments, always on the worst days get delayed due to "extreme weather" when there isn't any extreme weather in our area. pathetic, ups. you guys just suck!

 – About 1 Month ago.

ordered something with guaranteed 2-day shipping to arrive before xmas. ups claims they delivered the package but i was home at the time and they didn't actually deliver it. i spent 2 hours on...

ordered something with guaranteed 2-day shipping to arrive before xmas. ups claims they delivered the package but i was home at the time and they didn't actually deliver it. i spent 2 hours on the phone with a customer service agent in guatemala and was told i have to wait 8 days for them to investigate. these people have their head up their ass.

 – About 1 Month ago.

i ordered a christmas present for my brother off amazon, and they used ups mail innovations to send it. it was supposed to arrive by today at the latest. online, the tracking shows that it is still in...

i ordered a christmas present for my brother off amazon, and they used ups mail innovations to send it. it was supposed to arrive by today at the latest. online, the tracking shows that it is still in transit from new jersey. when i called customer service, i tried to speak to a real person but kept getting rerouted to a computer, which told me that the package was transferred to the post office and would be delivered today. the post office doesn't seem to have the package, and ups has given me no other inofrmation. i'm not actually sure who has the package, when it is getting here, or even what state it's in. worst part is, i'm leaving on a vacation tomorrow afternoon. ups literally has the worst customer service and tracking system i've ever seen.

 – About 1 Month ago.

ordered a live chameleon for my son for christmas. shipped overnight from within the state of florida. showed arriving in orlando at 11:30pm day of shipment and leaving at 3:35am the next morning for...

ordered a live chameleon for my son for christmas. shipped overnight from within the state of florida. showed arriving in orlando at 11:30pm day of shipment and leaving at 3:35am the next morning for tallahassee . then it shows rearriving at orlando at 3:40am. it is the evening of the day i should have received and ups is still showing it in orlando with a delivery for tomorrow. it has been a little chilly for florida but i don't think that qualifies as severe weather.

 – About 1 Month ago.

many of us probably have deliveries-gone-bad stories (noticed ups bad delivery video made abc evening news the other night). we had one we recently tracked: they said it was delivered "to the...

many of us probably have deliveries-gone-bad stories (noticed ups bad delivery video made abc evening news the other night). we had one we recently tracked: they said it was delivered "to the front door at 6:28 pm." i was sitting 12-feet from that glass door = no package. they wouldn't take any action, said we had to take it up with the shipper. later, discovered package at mailbox (where anyone could have taken it) 100-yards from our house & screened by trees. driver mis-reported their action. a couple of days later they were parked on-the-road, blocking traffic, instead of pulling in or to-the-side. fedex definitely preferred here...

 – About 1 Month ago.

i went into my local staples on rt. 9 in marlboro- honestly the best team of people work there and this isn't their fault at all... but what the hell ups. they had an absolutely massive amount of...

i went into my local staples on rt. 9 in marlboro- honestly the best team of people work there and this isn't their fault at all... but what the hell ups. they had an absolutely massive amount of packages waiting for ups pickup, but alas, it had been several days...yes, several days since they've seen ups pickup. before then, ups was coming four times a day. i don't know exactly what's going on with ups, but it's definitely not good... probably much worse than what we're hearing from them or the media. so, on to my issue: i order something from the staples store to be delivered to my house because they didn't have it in stock-next day (free shipping, thank god)- that was on the 14th. it is now the 20th. the tracking number that was provided said that the "order processed: ready for ups"... on the 14th. nothing is happening... no scan, no location, no expected time of delivery- nothing. i went out of my way to order this before tomorrow, 12/21/16, so i could give it as a present to my secret santa person and it hasn't even freaking moved. i'm never using ups again. not ever.

 – About 1 Month ago.

ordered a package from washington state, to be delivered to southern california, paid an extra $40. for two day air shipping. got a message that the package had been delayed in oregon due to bad...

ordered a package from washington state, to be delivered to southern california, paid an extra $40. for two day air shipping. got a message that the package had been delayed in oregon due to bad weather and would not be here until saturday ( did you know that ups still keeps your money if they fail to deliver on time due to bad weather (sucks!). package never showed up on saturday and i called them in the afternoon and was told that it would be here and if it wasn't they would refund the $40.00, guess what it never showed up and they refused to refund the money. package finally showed up here at 7 pm on monday. package was damaged, the box had been broken in half, and re-taped back together, all of the brackets and assembly bolts are missing. now they want me to file an incidence report to figure out who is at fault. this package is from a company that ships all over the world. ups are idiots. how much do you want to bet that i won't get my monies back? to top it all off, this wiped out my christmas plans as these were parts that i needed to repair the truck to drive back east. no truck no trip to visit family. in all of their emails they keep saying things like we are helping you, and this "our goal is to provide each of our customers a superior level of service. when we fail to meet that commitment, it's a matter of serious concern to us.

please allow us the opportunity to reestablish your confidence and trust in us.

so i respond with a question of how are you going to reestablish my confidence and truck in you?
no answer but to say we won't refund your monies or do anything about lying to you.

i will never use ups again.

 – About 1 Month ago.

usp said they tried to deliver my package but there is not one at home. and i called ups and require them to hold my package to pick up by myself. but the real story is i was home that day, and they...

usp said they tried to deliver my package but there is not one at home. and i called ups and require them to hold my package to pick up by myself. but the real story is i was home that day, and they did not come to deliver, and i did not call them to require the package to be pick up by myself.

 – About 1 Month ago.

i was promised my package was being delivered today. after checking, it says it's being held at the facility for pickup ?. i have decided to pick up anything that is shipped ups at the facility...

i was promised my package was being delivered today. after checking, it says it's being held at the facility for pickup ?. i have decided to pick up anything that is shipped ups at the facility from now on. i urge everyone to do the same, it's just like going to the store, and this will teach them to mess with us

 – About 1 Month ago.

it turns out that ups may inhabits a strange alternate universe. who knew?? in whatever universe that may be, "severe weather" has apparently affected the entire united states west of the...

it turns out that ups may inhabits a strange alternate universe. who knew?? in whatever universe that may be, "severe weather" has apparently affected the entire united states west of the ohio river for the last five days. meanwhile, the ups tracking service provides inherently contradictory, internally inconsistent "information" about my package, which supposedly left austin tx on wednesday the 14th, and should have been in eugene, or by friday the 16th. here it is monday the 19th and the online information still states "scheduled delivery information is not available at this time." fascinatingly, as of all day yesterday and this morning it also indicated that my package was, literally, in portland or, and in louisville ky at the same time. really.

 – About 1 Month ago.

i waited all day last week for an overnight delivery. the system said it was on the truck for delivery. at 602 the status went to in transit delivery date unknown, and has been stuck on retarded...

i waited all day last week for an overnight delivery. the system said it was on the truck for delivery. at 602 the status went to in transit delivery date unknown, and has been stuck on retarded since. i called and automated told me we have that package in our system, call back later the chek for update. bite me!!!!!!!!

 – About 1 Month ago.

i have ordered medications for my farm animals that were supposed to arrive over a week ago and they still have not arrived. when i track the packages online, it says 'due to severe weather...

i have ordered medications for my farm animals that were supposed to arrive over a week ago and they still have not arrived. when i track the packages online, it says 'due to severe weather conditions the delivery has been delayed'. my regular usps mail man has been delivering no problem. fedex has been delivering no problem. now we just started the snow storm season and i am afraid i will never see my packages. my goats are sick with mastitis and it has become a hardship! there is no way i can contact a human from ups, like everything is set up so that there will never be a human to come to the rescue. i am very dissappointed!

 – About 1 Month ago.

ups sucks i'm tired of their crap telling me to contact the company that i ordered it from- ups is the one that lost my package i don't understand why they can't launch an infrom...

ups sucks i'm tired of their crap telling me to contact the company that i ordered it from- ups is the one that lost my package i don't understand why they can't launch an infrom vestigation and find my package!!!

 – About 1 Month ago.

ups= u people suck! these jerks just recently.after 20 years in my home have started dropping my packages on the ground under my mailbox! my house is not even close to the mailbox and the i live...

ups= u people suck! these jerks just recently.after 20 years in my home have started dropping my packages on the ground under my mailbox! my house is not even close to the mailbox and the i live right off a main highway so anyone could stop and grab my packages! this week i ordered my son over 600 worth of toys and they dropped it on the ground again! i can't get in touch with anyone to complain. my plan is to order some thing and sit there and wait.for the asshole to do it again. and i will bumrush his ass and ask what in the hell is he doing?! insanity!

 – About 1 Month ago.

ups has had my package in the local center since monday and it was out for delivery every single day of the week and by the end of the day it keeps telling me that it was delayed due to work...

ups has had my package in the local center since monday and it was out for delivery every single day of the week and by the end of the day it keeps telling me that it was delayed due to work conditions and that it would be delivered tomorrow, i even got an email from ups saying that it would be delivered friday but to on ones surprise they did the same thing again and i don't have it still. i called the cs office and the first person i talked to told me that in compensation for what happened it would be delivered saturday ( this was at 1am sat morning) i checked the tracking and around 5am it said it was rescheduled to be delivered next monday (19th) so i call again and asked them what happened since that last person told me i would get it saturday and they told me they have no information regarding that matter. now my neighbor ordered something off ebay last monday and he got his package on thursday using the same shipping as i did. they are straight up holding my package and not delivering it to me. f%@k ups

 – About 1 Month ago.

ups can delay your baggage without a reason. all we need to do is waiting. sucks...

ups can delay your baggage without a reason. all we need to do is waiting. sucks

 – About 1 Month ago.

f%@k ups...

f%@k ups

 – About 1 Month ago.

yep ups sucks, couldn't even get to a real representative when calling their customer service line. was stuck on a loop talking to machines despite requesting agents multiple times....

yep ups sucks, couldn't even get to a real representative when calling their customer service line. was stuck on a loop talking to machines despite requesting agents multiple times.

 – About 1 Month ago.

ups sucks! i have two packages at my local ups center (where they get on the truck for delivery). i called in to see if i could go pick them up, since they're just going to sit there until monday...

ups sucks! i have two packages at my local ups center (where they get on the truck for delivery). i called in to see if i could go pick them up, since they're just going to sit there until monday and they won't let me. it makes no sense what-so-ever.

 – About 1 Month ago.

logo likes poop....

logo likes poop.

 – About 1 Month ago.

my package were supposed to come in today, i got the email saying it got delivered infront of my house and their was nothing. my gate was locked so if it was thrown i would of heard it . i...

my package were supposed to come in today, i got the email saying it got delivered infront of my house and their was nothing. my gate was locked so if it was thrown i would of heard it . i didn't.
now i have to wait like a week until they investigate 😡
same happened to my mom today smh .

 – About 1 Month ago.

portland, or paid for one day delivery, delivery not made because office was closed. we were there all day! asked to pick up at facility. was told i would get a call back within an hour to confirm...

portland, or paid for one day delivery, delivery not made because office was closed. we were there all day! asked to pick up at facility. was told i would get a call back within an hour to confirm package would be at facility. but they never called. so i called them back they said they would escalate the matter. i waited and waited but they still never called again. finally i went online to see the package had been sent out for delivery again, in another day or so! except this time the office will be closed so there's no way that i will receive it. i have journeyed into the mouth of madness. i called them again my voice shaking sweat dripping from my brow and they promise it will be waiting at the facility tomorrow. tomorrow of course is too late which is why i paid for one day shipping but now i will be taking a vacation day anyway to go to the ups facility, just out of morbid curiosity. will my package be there? if it is i will be astonished. but all in all the experience is still cost me hundreds of dollars and a vacation day. i'm beginning to think they're really actually evil.

 – About 1 Month ago.

every single package i have on the way with ups has been delayed dueto severe weather conditions. thing is, weather conditions have been fine for a few days now. and every one of my fedex packages...

every single package i have on the way with ups has been delayed dueto severe weather conditions. thing is, weather conditions have been fine for a few days now. and every one of my fedex packages have gotten here in time. uh, what's going on with ups? they're usually pretty dependable. get it together man!

 – About 1 Month ago.

f%@k ups! when you expect a overnight package with very important docs in it and it is supposed to be dropped at door. no signature required. means you drop it at the f%@king door. driver said since i...

f%@k ups! when you expect a overnight package with very important docs in it and it is supposed to be dropped at door. no signature required. means you drop it at the f%@king door. driver said since i didn't look like anyone was home he thought he would take it back with him?? what the f%@k? that is not your job man! drop it at the door! now we are in a cluster f%@k trying to find the docs now and where they went!!

 – About 1 Month ago.

i hate ups, will never use again, or buy from anyone who does...

i hate ups, will never use again, or buy from anyone who does

 – About 1 Month ago.

the honest truth is if you think its bad being a customer for ups, try working for em. this company is so f'ing shady and definitely sometimes criminal, they make up rules on the fly, fabricate...

the honest truth is if you think its bad being a customer for ups, try working for em. this company is so f'ing shady and definitely sometimes criminal, they make up rules on the fly, fabricate evidence to slander and fire employees, protect its male employees when they sexually assault the female ones, essentially calling the woman a liar, they will steal from your paycheck in the hope that you wont notice and when all is said and done all that matters is that the package leaves the facility, no matter the condition. the world would be a better place without ups.

 – About 1 Month ago.

i was also a victim of the ups "strike" in san pablo california the past week. i would suggest that ups deliver a special envelope to all the involved employees that is commonly referred to...

i was also a victim of the ups "strike" in san pablo california the past week. i would suggest that ups deliver a special envelope to all the involved employees that is commonly referred to as a "pink slip" and let them know where the closest unemployment office is.

 – About 1 Month ago.

you guys need a new policy in place for your staff. very unorganized no one seems to know how things are run or where the packages seem to be. spoke to customer service all week and have had either no...

you guys need a new policy in place for your staff. very unorganized no one seems to know how things are run or where the packages seem to be. spoke to customer service all week and have had either no answer on the whereabouts and ongoing promises that they would call me back on the whereabouts of my package is. disappointing that you guys have literally one job to do as ups and lu guys are extremely horrible at it. maybe if you guys took the time and saw how frustrated people are you would change something about it

 – About 1 Month ago.

for three days they have told me my package is at the depot ready for pick up. i have driven there twice and they can't find it. called me again saying it was on its way to the depot........you...

for three days they have told me my package is at the depot ready for pick up. i have driven there twice and they can't find it. called me again saying it was on its way to the depot........you guessed it not there again. most incredibly inept company i have ever done business with and that's saying something because i usually deal with canada post. mother of god these guys couldn't find a drunk in a pub. morons

 – About 1 Month ago.

i have medication that was supposed to be at my house at 10 am. operating conditions. both of my other family members went to work there was no ice or snow on the roadway. the package was received...

i have medication that was supposed to be at my house at 10 am. operating conditions. both of my other family members went to work there was no ice or snow on the roadway. the package was received very early this morning in the local facility now i am four hours overdue for my medication which one intern make me over due and overdue. i could see if we had a tremendous amount of snow. but all the roads in town are clear.

 – About 1 Month ago.

a mechanical failure has delayed delivery. we're adjusting plans to deliver your package as quickly as possible.

slightly annoying since i fly out to toronto for a month tonight and...

a mechanical failure has delayed delivery. we're adjusting plans to deliver your package as quickly as possible.

slightly annoying since i fly out to toronto for a month tonight and today was the delivery date. once again ups has absolutely managed to exceed me lowest expectations

 – About 1 Month ago.

i have an essay due in 2 weeks. my coumputer broke just like failed on me so i can't work on the essay. follow your shipment says that it will be here overnight awesome gives me plenty of time to...

i have an essay due in 2 weeks. my coumputer broke just like failed on me so i can't work on the essay. follow your shipment says that it will be here overnight awesome gives me plenty of time to finish my project. now it's saying it's gonna get here the day its due!! i don't know wat to do i'm gonna have to write the whole thing on my phone!!! screw you ups

 – About 1 Month ago.

have been trying to get this gift to a friend of mine and at first it was getting there are was expected to be there by tuesday. tuesday came and went and the package has been stuck in a city 3 hours...

have been trying to get this gift to a friend of mine and at first it was getting there are was expected to be there by tuesday. tuesday came and went and the package has been stuck in a city 3 hours away from its destination since friday. of course contacting ups directly didn't do anything

 – About 1 Month ago.

a mechanical failure has delayed delivery. we're adjusting plans to deliver your package as quickly as possible. / delivery will be rescheduled.

usually this is the excuse when...

a mechanical failure has delayed delivery. we're adjusting plans to deliver your package as quickly as possible. / delivery will be rescheduled.

usually this is the excuse when it's switched over to usps.

 – About 1 Month ago.

"due to operating conditions, your package may be delayed. / the package will be forwarded to a ups facility in the destination city." of course they did not tell me this at the time i shipped...

"due to operating conditions, your package may be delayed. / the package will be forwarded to a ups facility in the destination city." of course they did not tell me this at the time i shipped the envelope. there's been no update for about 24 hours.bastards!

 – About 1 Month ago.

had two packages scheduled to be delivered today. both were "out for delivery." they delivered one. check the tracking info and the other one is rescheduled for tomorrow. they were at my house...

had two packages scheduled to be delivered today. both were "out for delivery." they delivered one. check the tracking info and the other one is rescheduled for tomorrow. they were at my house with the package and forgot to drop off the second box!!

 – About 1 Month ago.

it said my shit is out for delivery today, and a ups truck goes right by my house not stopping at mine like what the f%@k?...

it said my shit is out for delivery today, and a ups truck goes right by my house not stopping at mine like what the f%@k?

 – About 1 Month ago.

the package is on the truck for delivery, 2 hours later the package was delayed because the flight was delayed. what the f%@k it was already on the truck...

the package is on the truck for delivery, 2 hours later the package was delayed because the flight was delayed. what the f%@k it was already on the truck

 – About 1 Month ago.

my package is delayed due to severe weather conditions. except there have been no severe weather conditions between any of the locations the package has been routed. i think that's code for we...

my package is delayed due to severe weather conditions. except there have been no severe weather conditions between any of the locations the package has been routed. i think that's code for we messed up but don't want you to get your money back.

 – About 1 Month ago.

2 day shipping, been waiting for 7 days, they keep saying its out for delivery then update the tracking information to "destination scan" this entry shows up 4 times now. i wonder if ups is...

2 day shipping, been waiting for 7 days, they keep saying its out for delivery then update the tracking information to "destination scan" this entry shows up 4 times now. i wonder if ups is stealing packages

 – About 1 Month ago.

my package should arrive last friday, the tracking system showing out for delivery. nothing arrived.
next day update again out for delivered and again nothing arrived.

today the...

my package should arrive last friday, the tracking system showing out for delivery. nothing arrived.
next day update again out for delivered and again nothing arrived.

today the tracking system show my package at or, what !!! i am at ca and it was showing out for delivery yesterday


the order should arrive 8 days ago. and now it is at or and no arrival time

 – About 1 Month ago.

dollars to donuts "operating conditions" means they are overloaded and can't handle the traffic. my guess is that ups tries very hard to save money by not investing in sufficient...

dollars to donuts "operating conditions" means they are overloaded and can't handle the traffic. my guess is that ups tries very hard to save money by not investing in sufficient capacity. this is typical of a business draining value (in this case the goodwill of their customers) in order to stay alive. it's often a death spiral, doesn't end well.

 – About 1 Month ago.

working for ups as a seasonal driver helper... i worked 33 hours last week for them but they docked me at 5 hours a day irregardless of the extra hours i worked for, they only sheeted 25 total. what...

working for ups as a seasonal driver helper... i worked 33 hours last week for them but they docked me at 5 hours a day irregardless of the extra hours i worked for, they only sheeted 25 total. what a bunch of crooks right before christmas they are a bunch of heartless a-youalreadyknow's.

 – About 1 Month ago.

ups very slow package arrives at the terminal and then sits there for 3 or 4 days before going out for delivery. why ? this has happened more than once . people now track their shipments and ups can...

ups very slow package arrives at the terminal and then sits there for 3 or 4 days before going out for delivery. why ? this has happened more than once . people now track their shipments and ups can not get away with this unacceptable service. let's teach ups a lesson that they are too big for their britches. please demand another carrier for your shipments other than ups

 – About 1 Month ago.

even when paying extra money through "ups my choice" saturday delivery isn't available, and even when you wait until monday and take the day off and see the truck outside of your house...

even when paying extra money through "ups my choice" saturday delivery isn't available, and even when you wait until monday and take the day off and see the truck outside of your house they will still fail to deliver the package.

ups simply leaves packages on my doorstep without even ringing the doorbell. they are the epitome of incompetence and exemplars of being unprofessional.

 – About 1 Month ago.

received an empty box from ups. thieves!...

received an empty box from ups. thieves!

 – About 1 Month ago.

i was supposed to get my iphone last tuesday but they delayed it every single damn day and now today too. the ups guy delivered to the other homes on my block, but he drove past my house....uh hello...

i was supposed to get my iphone last tuesday but they delayed it every single damn day and now today too. the ups guy delivered to the other homes on my block, but he drove past my house....uh hello i'm here too ups sucks sooooo much

 – About 1 Month ago.

oh forgot to add the ups app is suddenly a failure too
either drivers are not updating
or flat out lying. never can trust
out for delievery
or rather~its just (leaving vendor...

oh forgot to add the ups app is suddenly a failure too
either drivers are not updating
or flat out lying. never can trust
out for delievery
or rather~its just (leaving vendor to -go in transit)
call the customer service at the place of purchase. get them involved. thats the only recourse they seem to care about. lost wages! and file theft claims when they say (delievered no signature required)!
go the extra mile because they won't

 – About 1 Month ago.

ups stinks in 2016 so much more than usual around here! in july -oct i received (my orders with 2-3 neighbors orders ((and a sticker on top their-items-with my name/address)) well i ((walked them to...

ups stinks in 2016 so much more than usual around here! in july -oct i received (my orders with 2-3 neighbors orders ((and a sticker on top their-items-with my name/address)) well i ((walked them to the neighbors)) called ups no-comnents. after 3rd time (a different ups dude came by) so now dec. two packages of mine (say delievered) not at my house! ok so vender put a trace on these; suddenly they are in some other state. you can't make this bad stuff up!

 – About 1 Month ago.

ups is pure, unadulterated, dog shit! use anything but these idiots. ...

ups is pure, unadulterated, dog shit! use anything but these idiots.

 – About 1 Month ago.

delay due to operating conditions in their san pablo sorting center - damn liars - san pablo is in the sf bay area - sunshine with mild and i mean mild rain (no rain today). i live right next to san...

delay due to operating conditions in their san pablo sorting center - damn liars - san pablo is in the sf bay area - sunshine with mild and i mean mild rain (no rain today). i live right next to san pablo. by "operating conditions", they mean they don't know what the hell they are doing, from the ceo down to the janitor.

 – About 1 Month ago.

effing ups sucks!!! still out for delivery for 6 effing days! and still going

delivery date 12/07/2016

on vehicle for delivery today

scheduled delivery updated...

effing ups sucks!!! still out for delivery for 6 effing days! and still going

delivery date 12/07/2016

on vehicle for delivery today

scheduled delivery updated to:
monday, 12/12/2016
last location:
ontario, ca, united states, monday, 12/12/2016

shipment progress

location date local time

activity

ontario, ca, united states 12/12/2016 4:44 a.m. out for delivery ******** hahahaha where********

ontario, ca, united states 12/09/2016 4:11 a.m. destination scan

ontario, ca, united states 12/08/2016 1:53 p.m. due to operating conditions, your package may be delayed. / delivery will be rescheduled.

ontario, ca, united states 12/08/2016 4:47 a.m. out for delivery

ontario, ca, united states 12/08/2016 4:14 a.m. destination scan

ontario, ca, united states 12/07/2016 11:32 a.m. due to operating conditions, your package may be delayed. / delivery will be rescheduled.

ontario, ca, united states 12/07/2016 4:27 a.m. out for delivery

ontario, ca, united states 12/07/2016 4:09 a.m. destination scan

ontario, ca, united states 12/06/2016 8:00 a.m. arrival scan

los angeles, ca, united states 12/06/2016 6:20 a.m. departure scan

los angeles, ca, united states 12/06/2016 4:33 a.m. arrival scan

rockford, il, united states 12/06/2016 2:28 a.m. departure scan

rockford, il, united states 12/05/2016 5:44 p.m. arrival scan

louisville, ky, united states 12/05/2016 10:08 a.m. departure scan

louisville, ky, united states 12/04/2016 2:00 p.m. origin scan

united states 12/01/2016 5:36 p.m. order processed: ready for ups

 – About 1 Month ago.

after three weeks of delays, ups still hasn't delivered my package. and, it's within two miles of my home and has been listed as "out for delivery" for the past three days, only to be...

after three weeks of delays, ups still hasn't delivered my package. and, it's within two miles of my home and has been listed as "out for delivery" for the past three days, only to be delayed all of those times.
i hate chicago.

 – About 1 Month ago.

we send thousands of packages a month - always use usps. in 3 years and thousands upon thousands of shipments, one lost package.

in 3 years, we use ups 4 times, every single time the...

we send thousands of packages a month - always use usps. in 3 years and thousands upon thousands of shipments, one lost package.

in 3 years, we use ups 4 times, every single time the package is delayed, despite using their premium shipping services, on average they are delayed 4-5 days.

their vp of logistics is an asshole, their ceo is a pile of shit, their sorters a pile of lazy morons and their drivers over paid, over hyped, over promise douche bags.

use usps, fedex, dhl, passenger pigeon or the pony express. i guarantee your package will arrive sooner using any of these over the fastest ups service.

their san pablo sorting center is the arm pit of sorting centers. super high turn over, so you can guess the "quality" of workers they employ over there.

ups = garbage*

*its an insult to compare garbage to ups

 – About 1 Month ago.

never pay ups for overnight shipping! payed $70 to get a package delivered by 10:30 am next day. package was delivered at 7:35 p.m. some things i learned while on the phone with ups:

never pay ups for overnight shipping! payed $70 to get a package delivered by 10:30 am next day. package was delivered at 7:35 p.m. some things i learned while on the phone with ups:

--ups "relaxes" their own promised delivery windows in the holidays. they don't tell you that when you ship, though.
--if they note that weather interfered with delivery, they will not refund. in this case, "weather" was 2" of snow on the ground in colorado in december.

 – About 1 Month ago.

i'm in northern california and have one important package that has been stuck in san pablo, ca for a week now, another package was shipped from southern california, and after being checked in at...

i'm in northern california and have one important package that has been stuck in san pablo, ca for a week now, another package was shipped from southern california, and after being checked in at san pablo, was sent to jacksonville, fl? why was it sent to the opposite side of the country? i would had rather gone to the store, but coastal northern california doesn't really have stores, which is why we have to shop online in the first place. disappointed. i've gotten other packages from ups no problem.

 – About 1 Month ago.

i have three packages all queued up in the forest park, ga facility. two since 12/08/2016 and it is now the 12th. both packages have been previously listed as "out for delivery" only to have...

i have three packages all queued up in the forest park, ga facility. two since 12/08/2016 and it is now the 12th. both packages have been previously listed as "out for delivery" only to have that disappear. still no new estimated delivery date for any of them. and i used to think usps was bad!

 – About 1 Month ago.

so, usps lost my package. the shipper was generously enough to send another via ups. my package was suppose to come on monday dec. 5. instead it was delivered on thursday dec. 15. i understand...

so, usps lost my package. the shipper was generously enough to send another via ups. my package was suppose to come on monday dec. 5. instead it was delivered on thursday dec. 15. i understand it's the holidays and all and packages are backlogged. i was not home, instead of dropping the package off at the local ups access point like they always do, they chose to leave it on my front door / porch. mind you, the front door is less than a foot way from the public sidewalk in clear view! in a very shitty neighborhood. also it has the highest foot traffic on my side of the street. f%@k me! i know it would've been stolen if my neighbors didn't grab it for me after notifying them.

 – About 1 Month ago.

package from ohio to wa state is sitting in hodgkins since last tuesday.
should be delivered last thursday, i looks like will be another week before it comes...
...

package from ohio to wa state is sitting in hodgkins since last tuesday.
should be delivered last thursday, i looks like will be another week before it comes...

 – About 1 Month ago.

ups was paid by frontier 2nd day air to deliver a package to my home. it did not arrive. i called ups twice only to be told exactly what the internet said when i tracked it: that there was either some...

ups was paid by frontier 2nd day air to deliver a package to my home. it did not arrive. i called ups twice only to be told exactly what the internet said when i tracked it: that there was either some emergency or weather issue. the skies have been blue for weeks and we are only 30 min away from their distribution center where the package is located. that particular location on victoria ave in san bernardino must be really poorly run or going out of business or something because the yelp reviews are disturbing. if they don't know how to run a business properly and service customers, they should move on and get another job. obviously they do not know what they are doing at that location.

 – About 1 Month ago.

sender (a specialty pharmacy) used ups nextday airsaver to ship some really expensive medication in a temperature-controlled package. ups originally promised delivery for fri in san jose. package...

sender (a specialty pharmacy) used ups nextday airsaver to ship some really expensive medication in a temperature-controlled package. ups originally promised delivery for fri in san jose. package arrived in san jose on fri morning at 0700. no delivery on friday. no delivery on saturday. now, the delivery is scheduled for monday.

imagine: "ups nextday airsaver" has really become "4th day delivery"

i would not have cared if the package did not contain medication that requires specific temperature to be maintained. the temperature maintenance is supposed to work for about 36 hours.

with ups taking 4 days, the medication will be ruined. thanks ups.

will be filing a claim with the pharmacy to send me a replacement medication, and let them sort it out about reimbursing them the cost of medication.

nothing like a big company holding another big company accountable.

 – About 1 Month ago.

my package has been in new jersey for the last four days...

my package has been in new jersey for the last four days

 – About 1 Month ago.

ups acts like they have never heard of christmas.it seems to be a big surprise every year. they dont move the packages because profit comes 1st. they dont bring on as many workers as they should. at...

ups acts like they have never heard of christmas.it seems to be a big surprise every year. they dont move the packages because profit comes 1st. they dont bring on as many workers as they should. at one time no packages were allowed to come back without an attempt. then they went public and now the stock holders profits come 1st. i drove for 25 years and it is getting worse all the time. it would be nice if they really had competition.

 – About 1 Month ago.

my last package was shipped to new jersey. i'm in florida. the shipping label was addressed to florida. ...

my last package was shipped to new jersey. i'm in florida. the shipping label was addressed to florida.

 – About 1 Month ago.

they didn't knock and set two packages to the ups store for pickup the next day. next day comes, they only have one package. they edit the slip that was left, lie and say there was only one....

they didn't knock and set two packages to the ups store for pickup the next day. next day comes, they only have one package. they edit the slip that was left, lie and say there was only one. tracking says that somehow it was damaged between my house and the ups store and it was sent back to seller. wtf.

 – About 1 Month ago.

ups doesn't follow simple instructions. i'm never home during the day, and the drivers deliver during the afternoon, so i get the slip on the door. ok, so i sign the slip on the back saying...

ups doesn't follow simple instructions. i'm never home during the day, and the drivers deliver during the afternoon, so i get the slip on the door. ok, so i sign the slip on the back saying it's ok to just leave it on the doorstep or just leave at the apartment office. well, the driver the next day didn't follow instructions and decided to again leave me another slip. i call and find out the driver has the final say as to whether they can leave the package by the door or not (total bs) and ask that they hold my package at the local holding center. next day, find out they tried to deliver the same package again without me knowing and marked it was their final attempt and we're going to return to sender. that's when i got fed up.

 – About 1 Month ago.

what is wrong with san pablo??? my package, destined for san francisco, made it from the east coast in 5 days, in spite of severe winter storms. it sat in san pablo (about 25 minutes from sf) for 3...

what is wrong with san pablo??? my package, destined for san francisco, made it from the east coast in 5 days, in spite of severe winter storms. it sat in san pablo (about 25 minutes from sf) for 3 days, and now i see it was sent to sacramento (90 minutes away) and has been sitting there for the third day now. dodo's, san pablo is a lot closer to sf! it's taking longer to get across the bay than it did to cross an entire continent through blizzards! what is the problem? affirmative action strikes again? (locals will know all about san pablo)

 – About 1 Month ago.

here we go again...ups is again short staffed and under equipped for the holiday season; already failing to support both their contracted commercial clients and their retail/one off customers. a pair...

here we go again...ups is again short staffed and under equipped for the holiday season; already failing to support both their contracted commercial clients and their retail/one off customers. a pair of boots shipping from louisville, ky to atlanta, ga = 4 days. a name plate, from orlando, fl to miami = 4 days. amazon and staples are two of ups's largest customers, and their orders are running late.
their tracking system simply updates with the next unreliable date when they miss the last one....and with no customer service support other than, "sorry, just keeping checking the tracking number for updates"
each year ups claims they're better equipped for the holiday season, and each year they fall short.

 – About 1 Month ago.

paid 40 dollars to send a care package to my stressed out daughter at college during her final exams, obviously very time sensitive. i was promised it would arrive in three days. i tracked it and...

paid 40 dollars to send a care package to my stressed out daughter at college during her final exams, obviously very time sensitive. i was promised it would arrive in three days. i tracked it and suddenly it won't arrive until the following tuesday when it was 'guaranteed' for friday! she will be on her way home by then. the think just refunding my money is enough!!!! no way, deliver on your promise or don't make the contract with the customer!!

 – About 1 Month ago.

so recently my macbook pro 2011's logic board died for the second time... shit was coming, it's a macbook i should have guessed (that's a rant for another day though). okay so i go online...

so recently my macbook pro 2011's logic board died for the second time... shit was coming, it's a macbook i should have guessed (that's a rant for another day though). okay so i go online to amazon to order a new laptop because i have finals coming up, and i need this shit by this monday or i'm totally f%@ked because nobody around me has this computer that isn't at least 200 miles away. anyway ordered new laptop, select prime shipping 2 day delivery. hell yes i'm gonna have this by friday, and since i don't work, i have time to set it up. so ordered it tuesday night. drop like 1.6k on this baby, can't wait. so friday rolls around and i'm like a kid who's woken up to find presents under the tree from santa, cant wait to open this shit. well i wait, and i wait, and i wait. well i gotta get shit done and it requires me to leave. come back home at 7pm, still no package. go online to see that there was a delay in delivery. you f%@king kidding me???? i need this shit, it went out at 6am how the f%@k is this shit not here? check outside just in case, package from ups for my dad. i shit you not, a package delivered by ups, to my house, that wasn't my f%@king computer i needed for finals. you f%@king kidding me. so you're telling me that my f%@king package went out for delivery, you came to my house, and then you f%@king delivered one package, but not the other. you f%@king shitting me ups. i need my shit for school, i get the fast 2 day shipping, and my shit isn't going to be here for another f%@king two days because oh shit, you don't deliver on saturday and sunday. f%@k ups man, you really dicked me up the ass this time, f%@k you all.

 – About 1 Month ago.

3rd time packages have changed delivery dates and rescheduled by ups due to what customer service said, living in a high-volume residential area . get more help then! ...

3rd time packages have changed delivery dates and rescheduled by ups due to what customer service said, living in a high-volume residential area . get more help then!

 – About 1 Month ago.

another unhappy customer.. bogus ship dates and still no package. 3rd time so far and the reason being due to operating conditions.. at least put a ship date that's realistic instead of changing...

another unhappy customer.. bogus ship dates and still no package. 3rd time so far and the reason being due to operating conditions.. at least put a ship date that's realistic instead of changing it every day, so many people would be less frustrated !

they should rename to unreliable postal company!

 – About 1 Month ago.

i had two packages in a row delayed by ups san pablo sorting center with a little more than 2 weeks. especially the second package: it was held at san pablo for 3 days before a delay update on friday....

i had two packages in a row delayed by ups san pablo sorting center with a little more than 2 weeks. especially the second package: it was held at san pablo for 3 days before a delay update on friday. now i have to wait for another 3 days for the package to arrive.

for both cases, i first emailed the customer service. neither replied within one day, with the first one promising to reply within 4 hours! the reply of the first email was so late that they simply replied:"our records indicate that your package was delivered on 12/1/16 at 10:44 am". of course your records indicate my package was received -- you wait to reply until it was delivered.

due to the no-response nature of ups email 'help', i called ups both times, and both times they were totally useless. especially the second one. the agent kept apologizing to interfere with the whole process, so that she apologized 5+ times in one phone call. i was constantly waiting for her apology to finish to continue. in the end, i bluntly told her to stop apologizing, and she continued to apologize later. besides, all the apologies, all she could say was "due to the high volume...". just how high volume that your san pablo sorting center had to use 3 days to process more package? is this a sorting center or us custom?!

i later posted on ups facebook, and all they said was to send us an email. if your email guys were of any help, why would post on your facebook?!

this is from 2 delayed packages in a row in less than 10 days, and i have another package coming. we will see whether san pablo ups guys delay three of my packages in a row in three weeks!

 – About 1 Month ago.

i sent a package from north carolina to atlanta on monday (dec. 5, 2016) via ups ground. it is a 300 mile trip. the package got to the doraville station which handles atlanta on tuesday, dec. 6. it...

i sent a package from north carolina to atlanta on monday (dec. 5, 2016) via ups ground. it is a 300 mile trip. the package got to the doraville station which handles atlanta on tuesday, dec. 6. it has been sitting there ever since. it finally got a delivery date of today, friday, dec. 9 and after saying that all day, tracking now, is saying monday. that is a week to go 300 miles!!

i called ups a couple times and they said the doraville station was overwhelmed with packages and was behind. that just doesn't make sense. overwhelmed 3 weeks before christmas! i don't know what's going on but this is horrific service.

after all, when shipping packages we have choices. i made the choice to use ups and unfortunately, it was the wrong choice! i have lost confidence in this company and will take my business elsewhere in the future.

snwbi

 – About 1 Month ago.

my package is delayed at san pablo, ca, us as well. ups should really start thinking about how they can scale their business. they're such an irresponsible company, making promises and never...

my package is delayed at san pablo, ca, us as well. ups should really start thinking about how they can scale their business. they're such an irresponsible company, making promises and never deliver. ups sucks and they will soon lose all of their customers.

 – About 1 Month ago.

so my jordan's i ordered on wendsday from finish line shipped using ups surepost it said they'll arrive tomorrow lets see if it's true...

so my jordan's i ordered on wendsday from finish line shipped using ups surepost it said they'll arrive tomorrow lets see if it's true

 – About 1 Month ago.

my package was shipped out on 12/5 from california and was supposed to be delivered on 12/9. a million delays (san pablo, ca) later my expected date is now 12/13, are you kidding me? packages from...

my package was shipped out on 12/5 from california and was supposed to be delivered on 12/9. a million delays (san pablo, ca) later my expected date is now 12/13, are you kidding me? packages from california to washington never take more than a 5 days.

 – About 1 Month ago.

i. promised when my package was delivered to my kids/grandkids today i would post. spent 3 days in san pablo and then on to roseville today for delivery. so glad. i hope everyone gets your...

i. promised when my package was delivered to my kids/grandkids today i would post. spent 3 days in san pablo and then on to roseville today for delivery. so glad. i hope everyone gets your packages too.