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UPS® Sucks!

@SuckyUPS
Frustrated with UPS® service? Seem to be banging your head against a desk when talking to Customer Service? Join over 6,495 people in a public venting!
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Founded
1907
Address
55 Glenlake Parkway, N.E., Atlanta, Georgia 30328
Chief Executive Officer
David P. Abney
Total Compensation (2016)
$13.7m (SEC DEF 14A Filing)

 – About 5 hours ago.

They refuse to investigate my reporting a fake UPS drop box in Portland....

They refuse to investigate my reporting a fake UPS drop box in Portland.

 – About 7 hours ago.

My UPS rep retired and trying to find out who replaced him. I called the local UPS facility, and, of course, the phone is answered by a UPS call center. No telling where it is. While it would seem...

My UPS rep retired and trying to find out who replaced him. I called the local UPS facility, and, of course, the phone is answered by a UPS call center. No telling where it is. While it would seem simple to just give them my account number and then they tell me my account rep's contact info, that isn't how it works. They take my number and someone will call me back. That will be fine if they do, but what happens if they don't? I start all over from the beginning. And all of this stems from my driver not signing the form UPS makes me provide for the driver to sign. When the bluish gray trucks start hauling my packages, I believe the service will be much better. Is UPS too big to fail? The answer to that is another question: Was Sears too big to fail?
And by the way, what would have been logical is for the new UPS account rep to send out his contact info to every customer in my old rep's database. I guess that would make far too much sense.

 – About 8 hours ago.

On May 23 I sold a scale model of a submarine on ebay. The sale price was $945.00. Given the fragile nature of this rare and valuable item, I took great pains to ensure it was properly packed for...

On May 23 I sold a scale model of a submarine on ebay. The sale price was $945.00. Given the fragile nature of this rare and valuable item, I took great pains to ensure it was properly packed for shipping. In addition to packing the model in its original, specially designed shipping box (complete with custom-crafted foam cradle) I enlisted the aid of my local UPS store in ----------, CA (UPS Store ----). One of that store’s employees, "BC", watched as I packed the model for shipping. When I asked for his opinion of my efforts he reassured me the package was good to go. And so it was, or so I thought.

The insured package shipped from the UPS Store on May 28 via Ground Delivery Confirmed to an address in Gulfport, MS. The shipping charges came to $103.73. The declared value was $1,000.00.

The package arrived at its destination a few days later, on June 3. Despite extensive packing precautions, the model arrived damaged. The ebay purchaser demanded a refund. Per ebay rules, I had no choice but to pay for the damaged model to be shipped back to my home in El Segundo. Upon hearing about the damages, "BC" at Store ---- suggested I file a claim. As part of the UPS investigation, I was told that someone from UPS might need to come to my home to inspect the damaged model as well as the packaging materials. I agreed. On Friday, June 14, a UPS representative came to my house. I was not home, but my wife was. Instead of inspecting and/or photographing the damaged model and package, the UPS rep packed the empty shipping box and the model’s foam packing cradle into a truck and left. My wife believed I had given UPS authorization to take these items. I had not, nor had I been asked to. Most distressing of all, the box still contained a couple small parts which had broken off the model.

I immediately contacted store 2991. "BC" explained the package would be taken to a UPS facility and examined pursuant to my damage claim. Several days passed. Contacted by a new possible buyer via ebay, I began to negotiate a discounted sale price for the now damaged model. As our negotiations continued, I contacted Store ---- to inquire about getting the shipping box and foam packing cradle back. I was informed the items in question had been sent to the UPS hub in Gardena, CA for inspection. I asked when I could expect to have the items returned. "BC" told me he had left a message at the Gardena hub and would let me know once he heard back. Several days passed. On June 23, I left town for a quick business trip. Upon my return, on June 25, I once again contacted "BC". He told me he had finally managed to speak to someone at the Gardena hub and had learned that my shipping box was now “missing.” I was told an investigation had been launched into the box’s whereabouts.

On July 2, I drove to store ---- and asked "BC" for the address of the Gardena hub. He allowed me to take a phone pic of an internal UPS document displaying the address. The location was a 45 minute drive from my home. I arrived only to discover the address provided via the UPS document was inaccurate; there was no UPS hub at that location. I immediately run a Google search and locate the hub. Over an hour later I arrived at the UPS Gardena hub.

When I explained my situation to the service reps behind the counter they sympathized with my frustration but didn’t seem terribly surprised that my claim had not advanced. They informed me that the UPS employees responsible for inspecting damaged shipping boxes at the Gardena hub were “on strike.” As a result, there was a huge backup of uninspected packages.

I asked how long it would take for someone at UPS to inspect my package and address my claim. No one could give me an answer. I asked if there was any way of knowing whether or not the inspection had already taken place (by this point, UPS had been in possession of the box for over 2 weeks). Once again, no one could give me an answer.

Finally, owing to my persistent requests, one of the service reps agreed to conduct a quick search for my box. A few minutes later he reappeared, box in hand. Now badly damaged from repeated rough handling, the box had now been rendered essentially useless as a shipping container (the physical condition of the original shopping box factors in to the value of the collectable itself). Worst of all, the small model parts which had been left in the box were nowhere to be found.

The reps behind the counter expressed regret over the “inconvenience.” I asked to speak to a manager. After a brief phone call, I was informed that “Roger Flores” was in a meeting but that he would call me back. After providing my phone number, I asked if there was any other course of action available to customers in my position. I was advised to lodge a “corporate complaint.” One of the reps quips that doing so was “the only way anything gets done.”

Faced with prospect of leaving my package for inspection at some unspecified date based on the whims of striking employees, I decided instead to take my damaged shipping box and leave.

Not surprisingly, I never heard from “Roger Flores” nor anyone else at UPS. Subsequent attempts to reach Mr. Flores were unsuccessful.

I have since attempted to repair the damaged model but rare and (potentially) valuable collector’s items of this nature derive their worth based largely on their condition. For obvious reasons a “near-mint” replica (which mine was, prior to shipping) is significantly more valuable than one which has sustained damage. Despite my best efforts, my model will never be in the near-mint condition it was before UPS mishandled it. It doesn’t help that ebay buyers in the collectors’ market are very savvy when it comes to seeing previously sold items come up for resale – for obvious reasons they are not interested in spending good money on damaged goods.

And so I continue to wrangle with UPS in the hopes that the company will do the right thing. For a while there it appeared such would be the case: On July 12 "BC" informed me that UPS had agreed to settle the claim and asked me to forward details of the original ebay sale and the buyer’s subsequent request for a complete refund owing to shipping damage. I promptly forwarded the requested information and images. Two days later, "BC" told me the check would be issued, probably within the week.

Clearly that was wishful thinking. On July 18, I received a call from "BC" informing me that, contrary to our last conversations and email exchanges, UPS was now requesting additional images of the damaged model -- this after UPS had perviously came to my home to inspect the damage in person! Still jumping thru hoops, I have attached the requested images — although obviously I can’t post images of the aforementioned missing parts.

It boggles the imagination the amount of time and (wasted) energy that I, "BC", and untold other UPS “customer service” representatives have spent on this case over the course of the last several weeks. And still there appears to be no resolution in sight. Given all of the above I’m beginning to wonder if UPS takes a perverse pleasure in torturing its customers (I’ve never had this happen with FedEx).

To recap: I trusted UPS to do its job. The results, recounted here, depict a pattern of carelessness and incompetence that is remarkable even by the standards of modern shipping companies.

Customers have options re: the organizations they choose to ship their valuables. To my regret I chose UPS. Rest assured I'll never do so again. I guess the one bit of good news in all this is that I’m now in an ideal position to warn my friends and colleagues in the collectors’ community about the risks of shipping with UPS.

 – About 1 Day ago.

My package spent 2 days in Portland for no reason other than UPS happened. They then got to Spokane where I live, and it's been sitting there for 2 days now! It was due to be delivered on the 19th...

My package spent 2 days in Portland for no reason other than UPS happened. They then got to Spokane where I live, and it's been sitting there for 2 days now! It was due to be delivered on the 19th July, it's now 21st July.... and it didn't go out for delivery.... just sitting about 5 miles away from me. Meanwhile my other package one stopped updating 3 days ago. UPS is terrible, they are always running late, scuff up your package or even worse sometimes they arrive with holes in them. I can't stand this company! No one is perfect, but come on! I consistently get bad service from UPS and consistently get average or above average service from USPS or FedEX.

Thankfully Amazon is working on replacing them.

 – About 1 Day ago.

When the normal delivery should arrive on time but you pay an extra 15 bucks to expedite it by a week. And then it still ends up arriving late. FML......

When the normal delivery should arrive on time but you pay an extra 15 bucks to expedite it by a week. And then it still ends up arriving late. FML...

 – About 2 days ago.

UPS was such a great company 15-years ago. I loved my 'UPS Guy', funny, yet polite & respectful. He cared about his customers and it was hard work & under a watchful eye. Still, always brought...

UPS was such a great company 15-years ago. I loved my 'UPS Guy', funny, yet polite & respectful. He cared about his customers and it was hard work & under a watchful eye. Still, always brought a smile to my face to see him.

Nowadays the internet it seems to me, has turned the UPS delivery people into zombies & machines. I no longer look forward to seeing them & don't even notice their trucks on the way home like I once did.

It's sad it's changed so much.

 – About 2 days ago.

Fake delivery attempt, liars! I was home and tracking the delivery truck from their site....

Fake delivery attempt, liars! I was home and tracking the delivery truck from their site.

 – About 2 days ago.

I will seek my vengeance.

To whomever "missorted" my next day air package, and destroyed not just my business but my reputation I pray that your children die. I pray that...

I will seek my vengeance.

To whomever "missorted" my next day air package, and destroyed not just my business but my reputation I pray that your children die. I pray that everything around you comes to a crippling and devastating end. I wish you eternal suffering.

 – About 3 days ago.

UPS Driver left a package at my front door supposedly, even though I was home I didn't receive it. On the 2nd of this month ive called their customer service line to "File a Claim" only to...

UPS Driver left a package at my front door supposedly, even though I was home I didn't receive it. On the 2nd of this month ive called their customer service line to "File a Claim" only to be contacted by my retailer that i needed to reopen the claim 3 weeks later. And that this retarded A$$ company didn't start an "investigation" into my order because they couldn't get a hold of me even though they have my phone, email, and address on file, and that it will take another 2/3 weeks to complete.

God I hope thay go bankrupt I pray Amazon takes them out or buys them outright and fire these idiots!

 – About 3 days ago.

The package is at Sunnyvale, CA since 9am local time yet at 3pm they claim a flood in Iowa is causing delays. They are liars, thieves, robber barons!...

The package is at Sunnyvale, CA since 9am local time yet at 3pm they claim a flood in Iowa is causing delays. They are liars, thieves, robber barons!

 – About 3 days ago.

Every time I attempt to use the UPS website to ship a package something goes wrong. I tried to send some expensive aircraft components to a city in Minnesota. Every time I entered the zip code it...

Every time I attempt to use the UPS website to ship a package something goes wrong. I tried to send some expensive aircraft components to a city in Minnesota. Every time I entered the zip code it would change the city to another city, I assume, in the same zip code. Now I'm afraid the package will get lost and UPS will say it's my fault.
Other times, I get to the final page where it says "click to pay and get label," and the little wheel begins to spin, and doesn't stop! It just keeps spinning, like my temper! Fifteen minutes later I finally had to click cancel shipment! What the hell is wrong with these people!?

 – About 3 days ago.

i dont think ups sucks i just wanted to see if my comment would appear...

i dont think ups sucks i just wanted to see if my comment would appear

 – About 3 days ago.

They were sent to pick up a package the day before I had a very important trip I had to leave for... I stayed from home ALL DAY yesterday to receive said package and they literally walked up to the...

They were sent to pick up a package the day before I had a very important trip I had to leave for... I stayed from home ALL DAY yesterday to receive said package and they literally walked up to the door, threw the label to the ground, and then walked away without even knocking when I was OBVIOUSLY (VERY OBVIOUSLY) home... Then I leave a complaint, and they call me back during a very unreasonable time from a number I cannot call back to... what the f%@k.

 – About 4 days ago.

I got a notice that UPS attempted delivery of my package at 1:45am !! REALLY?? They are lucky it was to my PO box because they would have not liked how I would have answered my door in the middle of...

I got a notice that UPS attempted delivery of my package at 1:45am !! REALLY?? They are lucky it was to my PO box because they would have not liked how I would have answered my door in the middle of the night.

 – About 4 days ago.

NBC Nightly News Tonight on UPS working heat illnesses/injuries/deaths.

Video on Y.T....

NBC Nightly News Tonight on UPS working heat illnesses/injuries/deaths.

Video on Y.T.

 – About 4 days ago.

They don't even bother to deliver in buildings. I stayed home from work today to receive a package and they didn't even try. ...

They don't even bother to deliver in buildings. I stayed home from work today to receive a package and they didn't even try.

 – About 4 days ago.

I really truly do luv that UPS does everything in their power to ensure that they meet their stated expected delivery time. INCLUDING routing packages in the opposite direction and holding packages a...

I really truly do luv that UPS does everything in their power to ensure that they meet their stated expected delivery time. INCLUDING routing packages in the opposite direction and holding packages a state or city away overnight so that they don't get to you earlier than expected. I mean who would want to receive their package early right?
My current example is a package coming from Arkansas to Arizona. Even though I am due West of the origin state, my package has gone north East to Kentucky. I have had stuff sit in neighboring States for over 24 hours and then delivered on time so I feel pretty confident in thinking this is just another way of ensuring that they do not deliver early.

Mean while USPS will get me items from Florida in one day via standard 2-3 day priority mail using UPS planes. Go figure.

 – About 4 days ago.

so my package has been in lumberton since 9:35 am, im in tabor city. only 1 hour and 45 mins from here. so whattheheck is going on ups?!...

so my package has been in lumberton since 9:35 am, im in tabor city. only 1 hour and 45 mins from here. so whattheheck is going on ups?!

 – About 4 days ago.

hey ups feel free to deliver my package between 9:35 am and now. like you guys said you were....

hey ups feel free to deliver my package between 9:35 am and now. like you guys said you were.

 – About 4 days ago.

im telling you i want my package now.
...

im telling you i want my package now.

 – About 4 days ago.

Package was supposed to be delivered today. Stayed home from work. No one came to my door but got a notification the driver attempted to deliver it. He/she did not attempt delivery! Called UPS and was...

Package was supposed to be delivered today. Stayed home from work. No one came to my door but got a notification the driver attempted to deliver it. He/she did not attempt delivery! Called UPS and was told they would redirect it and get it to me within an hour. 90 mins later I call to check and told they can't get it to me but will try tomorrow. I will not be here tomorrow or next week. This has happened multiple times with UPS.

 – About 4 days ago.

UPS went around my neighborhood all F%$king morning, went by my house 3 times, and yet would not deliver my package!!! I read on another website that they would deliver priority packages first, but...

UPS went around my neighborhood all F%$king morning, went by my house 3 times, and yet would not deliver my package!!! I read on another website that they would deliver priority packages first, but mine is 2nd Day Air so I don't understand how this is not a priority one.

 – About 4 days ago.

UPS "attempted" to deliver. Yeah right! I'm literally sitting in my house and no one came and no notice left. Every time something is sent needing sig they do this. They emailed to say...

UPS "attempted" to deliver. Yeah right! I'm literally sitting in my house and no one came and no notice left. Every time something is sent needing sig they do this. They emailed to say they will come tomorrow. I call them to tell them I won't be here tomorrow and to not come, but they say it is their protocol to come anyway. I was like, "DO YOU REALIZE HOW DUMB THAT SOUNDS." Why would you come here if I won't be here? and they guy in India had no explanation. What can brown do for you? f%@k you in the ass.

 – About 4 days ago.

ROTFL! Just got a notice "flooding in Iowa is affecting...…" My package is coming from New Jersey and I am in Pittsburgh. UPS is the joke of the delivery business. Since Amazon took over...

ROTFL! Just got a notice "flooding in Iowa is affecting...…" My package is coming from New Jersey and I am in Pittsburgh. UPS is the joke of the delivery business. Since Amazon took over most of their own deliveries I am so happy. I get a lot of stuff "next day" from Amazon and since it's their own drivers/contractors and they are not using other carriers I can count on getting it. I've had a couple packages from Amazon delivery same day!!!!

I wish I could order something only from some place other than Amazon and select Amazon as my carrier

 – About 4 days ago.

Package was supposed to arrive Monday, was home and never heard a knock, got a notification on my door that it was sent to UPS drop box 2 miles away. Go there on Tuesday, was never delivered....

Package was supposed to arrive Monday, was home and never heard a knock, got a notification on my door that it was sent to UPS drop box 2 miles away. Go there on Tuesday, was never delivered. Rescheduled for Wednesday, never delivered. Attempted to reroute the shipment back to my home address (which used to be a standard, easy option you simply signed for) and the UPS site wants to charge me a $6 fee just to get my package back. 4 days after my order was supposed to arrive I still don't have it.
f%@king ridiculous that this company is more concerned about their driver's "metrics" that force them to speed through as many deliveries as possible, rather than actually getting customers their orders. Also it is goddamn inhumane that those trucks do not have AC, its been over 90 here everyday for weeks, I do empathize with the drivers that are sweltering in there. Yet another greedy ass company cutting as many f%@king corners as possible at the expense of its workers and customers.

 – About 5 days ago.

10:30 come and gone package still not here. I should have bet my wife a blow job that the package would not be here on time lol!
...

10:30 come and gone package still not here. I should have bet my wife a blow job that the package would not be here on time lol!

 – About 5 days ago.

Never fails with anything I schedule overnight by 10:30am I can guarantee at some point in the detailed shipment progress there is 100% of the time this message..."A mechanical failure has caused...

Never fails with anything I schedule overnight by 10:30am I can guarantee at some point in the detailed shipment progress there is 100% of the time this message..."A mechanical failure has caused a delay. We will update the delivery date as soon as possible" however the package keeps moving through the system

7:20am Mechanical failure
7:36am Arrival scan
8:51am Departure scan

so that 16 apparent minutes is going to have to update the delivery date?

 – About 5 days ago.

I got 'em on Ring peeing in my Begonia's....

I got 'em on Ring peeing in my Begonia's.

 – About 5 days ago.

UPS refused to deliver a 60lb mattress even though their weight limit is 100lbs and they accepted the #^%& thing from the seller! So, the mattress (from Endy) comes all the way from another province,...

UPS refused to deliver a 60lb mattress even though their weight limit is 100lbs and they accepted the #^%& thing from the seller! So, the mattress (from Endy) comes all the way from another province, gets put in a UPS truck for delivery in Montreal, tracking info says "Out for delivery", I wait home all day until 9pm and find that the driver decided it was too heavy and sent it back.

A half hour on the phone with UPS and they promise to deliver it the next day so I spend yet another day at home waiting and I get an email notice "Sorry we missed you" claiming that they tried to deliver but I wasn't home. Absolute BS. (I even checked to make sure the doorbell was working).

I will never order anything again if UPS is the only option.

 – About 5 days ago.

They are the worst. I can't tell you the number of times they have screwed up deliveries. They have twice attempted delivery after 5PM to a business office that closes at 5PM. I may lose a...

They are the worst. I can't tell you the number of times they have screwed up deliveries. They have twice attempted delivery after 5PM to a business office that closes at 5PM. I may lose a customer because of them. Another time they said they couldn't find the address 3 times when there are UPS trucks driving past my window all day. They delivered the package twice to two different location points and when I went to pick it up the next day I was told the UPS driver had picked them up because I didn't pick it up the same day. I lost 2 customers as a result of their incompetence. And good luck trying to speak to someone in customer service. They don't give a shit.

 – About 5 days ago.

Absolute shit company. Had several packages ordered off Amazon and sent to my job since I'm not home during the day. Apparently, my job address is invalid and the packages couldn't be...

Absolute shit company. Had several packages ordered off Amazon and sent to my job since I'm not home during the day. Apparently, my job address is invalid and the packages couldn't be delivered. Fine. I update the address on the UPS website (which also doesn't keep you logged in as you navigate the pages of the site), and finally manage to get the address updated. Hooray! Problem solved, right? NOPE. Get a text notification 10 minutes later saying that the address is, again, invalid. f%@k IT, WE'LL DO IT LOCAL! I get on the phone and call UPS to have the packages sent to my local center where I can just pick them up after work. Simple and clean solution, although it's a bit annoying to not have my packages sent directly to me...y'know, like what I paid for. BUT NO! No, UPS says I have to wait until there is an ATTEMPT to deliver my packages, which will not arrive here, before I can opt to pick up local.

How in the flying f%@k is that a solution, UPS? Because your driver/GPS can't read/doesn't work, now I have to go through all the bullshit of waiting, calling you assholes AGAIN, and then HOPEFULLY getting my packages TOMORROW.

Again, absolute shit company. Avoid like the plague and DO NOT pay for their overpriced shipping, because chances are you won't get your packages on time anyway, if at all.

 – About 1 Week ago.

They scheduled the delivery for the end of the day, showed up at 11 in the morning when I wasn't home. Called UPS, they blamed the problem on bad translations on their own website, while refusing...

They scheduled the delivery for the end of the day, showed up at 11 in the morning when I wasn't home. Called UPS, they blamed the problem on bad translations on their own website, while refusing to solve the problem. Like it's my fault they have a broken website.
Now they're demanding I'm home tomorrow from 9AM to 6PM. It's freaking surreal.

 – About 1 Week ago.

Their route passed my house, went to another town, then came back hours later...

Their route passed my house, went to another town, then came back hours later

 – About 1 Week ago.

Frustrated in N.W.Florida

In the last 3 weeks my packages have all gone amuk: this is (15 yrs on going ) the apparently new driver has delivered them to the neighbors home a street...

Frustrated in N.W.Florida

In the last 3 weeks my packages have all gone amuk: this is (15 yrs on going ) the apparently new driver has delivered them to the neighbors home a street away. USPS does the same thing .
I called Amazon spoke to a young lady with poor english ;I asked her to call UPS locally in Ft Walton Beach ;They told her I should just wait and see if they ( 2 ) turned up ?? so I called their UPS 1800 number spoke to a woman with a very distinct Carrib accent , I could barely understand her. She refused to help as it was 6:30 Central time she said waaay to late . told me to call Amazon . I did .

"Amazon was great ". I sent my husband out to cruise the next streets and look for them. He found them stuck in a doorway ;( people were on vacation ) and the packages were covered in Red fire ants . Charming !!

I told the Amazon rep that we found them . He was in Seattle , not the phillipines. .Thank god. He handled it, and sent a report to the powers that be,


 – About 1 Week ago.

Third time having problems with this company, this time thanks to them I lost a significant amount of money just because they decide to change the shipping date for Monday instead of friday, all I...

Third time having problems with this company, this time thanks to them I lost a significant amount of money just because they decide to change the shipping date for Monday instead of friday, all I hear is the stupid phrase "I'm so sorry for the inconvenience" , over and over, do they really mean that?? I don't think so, if that would be true, they will do the impossible to deliver the package on time or even on saturday, but not! now it's not just I had to take a whole day from work because "someone has to be at home for a stupid signature", I had to postpone a trip because I REALLY need what is inside my package so I can perform in a business trip, and a costumer service person told me they were gonna do it on Saturday and I'm supposed to receive a call at 10am, at 11.15 I call them again asking about the call or the package, but hey! guess what! they said that they didn't even receive the package yet and it's gonna be delivered on Monday, when the other representative said something different. but they are really sorry of course, that's gonna give me back the money I just lost because them.

 – About 1 Week ago.

Why does UPS think they should try to get signatures from folks during working hours? Literally every single time I deal with this company they screw it up....

Why does UPS think they should try to get signatures from folks during working hours? Literally every single time I deal with this company they screw it up.

 – About 1 Week ago.

UPS store downtown won't deliver because "severe weather" which is crazy considering it's been 90 and sunny and the next 2 days have 10% chance of storms. But when I go into town to...

UPS store downtown won't deliver because "severe weather" which is crazy considering it's been 90 and sunny and the next 2 days have 10% chance of storms. But when I go into town to try and pick it up I'm not allowed to it must be delivered. I changed the delievery online to pickup in store but they declined it so I don't get my package until apparently there's a 0% chance of storms in my area.

 – About 2 weeks ago.

UPS sucks! 3 day priority shipping 4 days ago. Customer service tells me my package is lost and that I need to file a claim. However I am unable to file a claim because the package is still indicating...

UPS sucks! 3 day priority shipping 4 days ago. Customer service tells me my package is lost and that I need to file a claim. However I am unable to file a claim because the package is still indicating "in transit". Ridiculous how a company can take your money for a service they fail to provide! Its criminal.

 – About 2 weeks ago.

Package from UK to SVK, postage fee was 70 GBP. Delivery to SVK without issue and on time according to tracking - but delivery to destination address failed multiple times. I took day off so I could...

Package from UK to SVK, postage fee was 70 GBP. Delivery to SVK without issue and on time according to tracking - but delivery to destination address failed multiple times. I took day off so I could be at home for whole day. No one has arrived, just the tracking was updated that I was not available at the stated destination address. No missed call, nothing. The driver just lied. So the operator from call center offered me another delivery - today afternoon. So I took half day off so I could be at home int the afternoon for the delivery. No one has arrived again! Called call center for second time and they just said that the driver was at my place at 10:30 AM. WTF??? Bunch of f**** asshats! Their offered solution was to drive for hours to their depot and took the item without any money back for their failed service or just to take another day off and wait whether the assclown driver would show...worst service ever! Never again!

 – About 2 weeks ago.

Last month UPS lost a $10000 control panel, (no I didn't have insurance, yes I am a $hithead). They refuse to even investigate because the package was never scanned, my driver apparently...

Last month UPS lost a $10000 control panel, (no I didn't have insurance, yes I am a $hithead). They refuse to even investigate because the package was never scanned, my driver apparently didn't scan the items when he picked up but it shows the other items were scanned at the facility 3hrs later. So they basically said tough $hit.
However 1 week later I got a call from UPS saying they had an item of mine with no box just the bubble wrap and a label, (this was another exact same panel to another customer) I asked how the *^#$ do you loose a box? She said I dunno they just handed it to me. I said send it back they said OK, now my customer has 2 panels! Yea UPS sucks.

 – About 2 weeks ago.

UPS My Choice, I think NOT! I had 3 packages scheduled for delivery yesterday with a delivery window of 12-4, I stayed home waiting and throughout the day got reschedule delivery notices for the first...

UPS My Choice, I think NOT! I had 3 packages scheduled for delivery yesterday with a delivery window of 12-4, I stayed home waiting and throughout the day got reschedule delivery notices for the first 2 and at 9:10 p.m. I got notification the last package had been rescheduled for delivery (mind you all of them were "out for delivery" prior to reschedule). It is now day 2, again 12-4 window, it is now 6:30 and no packages in sight.

 – About 2 weeks ago.

I was supposed to receive my package today, and I simply wanted to confirm with Customer Service whether delivery would be at the local US Post Office or at my door. I was sent down a worthless...

I was supposed to receive my package today, and I simply wanted to confirm with Customer Service whether delivery would be at the local US Post Office or at my door. I was sent down a worthless labyrinth over the phone of automated responses that were irrelevant to my query. So I am compelled to senselessly wait in my apartment for a delivery that is now looking less likely to be on time, wherever it will be. The UPS needs to drink my diarrhea.

 – About 2 weeks ago.

This company sucks. I am so happy amazon has their own service now. much better...

This company sucks. I am so happy amazon has their own service now. much better

 – About 2 weeks ago.

Paid $20 for next day shipping on a phone I ordered from best buy. This guaranteed it would arrive today, I took a day off work because I have to be here to sign for it. Woke up this morning to...

Paid $20 for next day shipping on a phone I ordered from best buy. This guaranteed it would arrive today, I took a day off work because I have to be here to sign for it. Woke up this morning to "we have incorrectly sorted this package, which has delayed your delivery" with no estimated delivery date. UPS refuses to allow me to pick it up (it's at my local hub), refused to send it back since I won't be able to sign for it and just told me to wait. No apology, no attempt to resolve the situation. UPS couldn't give a f%@k that I have to wait for them to find my package, then attempt to deliver it 3 times before they'll finally send it back to best buy. Only after best buy receives it and processes it can I go to my local at&t store to purchase a new phone.

 – About 2 weeks ago.

Why does my package have to stop in every single state for 24-48hrs processing before departing? This is ridiculous. It stayed in Kansas City, KS for over 48 hours then when it departed it only...

Why does my package have to stop in every single state for 24-48hrs processing before departing? This is ridiculous. It stayed in Kansas City, KS for over 48 hours then when it departed it only traveled for 4 hours to Arkansas before it was being "processed" again. I expect it will be there for another 48 hours before departure.

Never had this problem with FedEX or USPS. Never using UPS again!

 – About 2 weeks ago.

Why is it UPS cannot hire competent drivers. Any moron with google maps can find my house but not ups. No problem with fedex or the post office. Last week, they couldn’t find my house and returned...

Why is it UPS cannot hire competent drivers. Any moron with google maps can find my house but not ups. No problem with fedex or the post office. Last week, they couldn’t find my house and returned the package after second attempt. I received an email from my customer service complaint that the issue had been corrected, company resent, and today they could not find my house. Such incompetence.

 – About 2 weeks ago.

I rate the UPS driver 4 out of 5 stars
I rate UPS management 1 out of 5 stars
Compared to its competitors ...

I rate the UPS driver 4 out of 5 stars
I rate UPS management 1 out of 5 stars
Compared to its competitors

 – About 2 weeks ago.

Package was supposed to be here a week ago. They said my address was incorrect and when I confirmed it with them they said it was correct and they just must not have been able to find my apartment!...

Package was supposed to be here a week ago. They said my address was incorrect and when I confirmed it with them they said it was correct and they just must not have been able to find my apartment! Still don't know where it is, and they keep just telling me its out for delivery, and they want me to pay extra to come and pick it up at a store! Pay extra to pick it up myself because they're f%@king incompetent. Bull Shit.

 – About 2 weeks ago.

Paid 6.99 shipping for a guaranteed delivery today. They shipped my package to another state, deleted my tracking info and transferred to usps for final delivery because these bunch of idiots...

Paid 6.99 shipping for a guaranteed delivery today. They shipped my package to another state, deleted my tracking info and transferred to usps for final delivery because these bunch of idiots can't handle sorting. Called customer service, they told me to talk to usps about it cause it's no longer in their system. WHO GOT MY MONEY THEN? Ignorant bunch of jit bags.

 – About 2 weeks ago.

It seems impossible that by this day in age with complex supply chain computer software programming that it would be so f%@king hard to change a delivery address for a package coming to the SAME...

It seems impossible that by this day in age with complex supply chain computer software programming that it would be so f%@king hard to change a delivery address for a package coming to the SAME f%@kING ZIP CODE.

HOLY SHIT. Like literally all that has to happen is an update in a computer system to change the delivery address when they scan the damn barcode at the next shipping warehouse and boom problems solved. But I guess thats just too hard to figure out.

 – About 2 weeks ago.

Ordered a birthday present for my 10 yr old on Amazon, 2day shipping, supposed to receive on the 3rd, get a notice that delivery was attempted but unable to deliver. My mailing address is a Postal...

Ordered a birthday present for my 10 yr old on Amazon, 2day shipping, supposed to receive on the 3rd, get a notice that delivery was attempted but unable to deliver. My mailing address is a Postal Annex and delivery was "attempted" during business hours, why couldn't it be delivered?! Same message on the 5th, attempted but couldn't deliver. I call to find out where my package was and why they couldn't deliver it. Come to find out someone put it on the wrong truck, it's on a truck for "closures", whatever that's supposed to mean. So the dispatcher tells me she will have it pulled and put on the correct truck to be delivered on Saturday by 12 noon. Well I check tracking and now it says I won't get it till Monday! I call and get a supervisor on the phone and he tells me it's not on a truck, it's in a warehouse that is not open but he'll place a ticket and have someone call me back. I'm livid at this point and tell him I don't care who does it but you need to get my package and deliver it to me today! I get a call back from someone else who assures me that it is on a truck and will be delivered today. Well, it's 3:54 and it hasn't even been scanned into the system that it's out for delivery. I hope they are happy they made a 10 yr old cry because he has nothing to open for his birthday and it was the only thing he asked for. 2day shipping turning into 7, how the hell can they get away with this crap!

 – About 2 weeks ago.

These morons! First they said they couldn't find my name in the directory. Then I called them and said please just leave it at an access point. They said "sure, it will be there...

These morons! First they said they couldn't find my name in the directory. Then I called them and said please just leave it at an access point. They said "sure, it will be there tomorrow".
A week later, it's still not there.
I call again, asking them to "please deliver it to the access point"
They say sure!
I get a notification they changed the delivery location to the access point and it will be delivered to the access point the following day.
Three days later its not there.
Then they drop it off outside the door of the apartment building (not the access point) and my brother happened to see it when he came to visit.
If he hadn't come to visit, my package would just be gone.

 – About 2 weeks ago.

I have never met a company this frustrating to work with. They are worse than USPS. Every time Amazon uses them to ship my merchandise there is always an issue and my heart sinks to the floor because...

I have never met a company this frustrating to work with. They are worse than USPS. Every time Amazon uses them to ship my merchandise there is always an issue and my heart sinks to the floor because I know I will have to run in circles trying to find my package. You cannot reschedule a package without UPS My Choice, which is complete BS.

 – About 2 weeks ago.

Are you kidding me?! UPS was supposed to deliver my package today, but I can't find anything near my house today, and then they claim it was delivered but it said at a different location. So then...

Are you kidding me?! UPS was supposed to deliver my package today, but I can't find anything near my house today, and then they claim it was delivered but it said at a different location. So then I called customer service to say what was going on and they said that the warehouse hasn't even picked up the package yet to deliver it. UPS can literally go Fnck themselves man. >:(

 – About 2 weeks ago.

Why does UPS use EVERY SINGLE HOLIDAY as an excuse to not actually deliver packages on time. My package has been in my city for 3 days, but no one seems interested in loading my package on a truck to...

Why does UPS use EVERY SINGLE HOLIDAY as an excuse to not actually deliver packages on time. My package has been in my city for 3 days, but no one seems interested in loading my package on a truck to get it to me. How in the Hell do these people stay in business?

 – About 3 weeks ago.

Delivery drivers make you wait then lie about trying to deliver. Customer service is impossible and costly to, and after navigating bullshit menus at a call center somewhere, they continue to lie and...

Delivery drivers make you wait then lie about trying to deliver. Customer service is impossible and costly to, and after navigating bullshit menus at a call center somewhere, they continue to lie and then ignore you. Most frustrating customer experience ever. f%@k UPS and their poorly trained and careless staff.

 – About 3 weeks ago.

Most shippers have the option of changing the delivery address, and certain recipient accounts at UPS have redirection options as well. The main issue with address changes is fraud. If the recipient...

Most shippers have the option of changing the delivery address, and certain recipient accounts at UPS have redirection options as well. The main issue with address changes is fraud. If the recipient could redirect the package at will without the shipper's knowledge or direction, fraudsters could order and ship packages using stolen credit cards and redirect the packages while in transit to drop addresses.

 – About 3 weeks ago.

Why is it impossible to change the delivery address before the first delivery?! How useless is that? It means I won't receive it now as I'm traveling for three weeks the day after. And why...

Why is it impossible to change the delivery address before the first delivery?! How useless is that? It means I won't receive it now as I'm traveling for three weeks the day after. And why do I have to set up a complicated account? And why, when I did so, did it say the package wasn't addressed to me even though I clicked on the link in the email sent to me ... and it clearly was. What a useless bunch of space.

 – About 3 weeks ago.

Since Sweet Sunnies were mentioned. I got me some gangster/rapper sunglasses coming from Amazon I ordered the 1st for the 4th. They just now shipped out of Amazon via UPS and the delivery date is...

Since Sweet Sunnies were mentioned. I got me some gangster/rapper sunglasses coming from Amazon I ordered the 1st for the 4th. They just now shipped out of Amazon via UPS and the delivery date is still July 3rd.

Gimme some odds of these darkies making it?

 – About 3 weeks ago.

aaaaaaa...

aaaaaaa

 – About 3 weeks ago.

Ordered some sweet sunnies before going away... Called up my local depot arranging a collection to make sure I got them... Lo and behold, I get there in the morning and they're out for delivery!...

Ordered some sweet sunnies before going away... Called up my local depot arranging a collection to make sure I got them... Lo and behold, I get there in the morning and they're out for delivery! Thanks UPS for making my holiday less enjoyable

 – About 3 weeks ago.

I have a package which was "Destination Scanned" at 7:37PM on 06/28/2019 (a Friday), sitting in Richmond BC, CA. It was shipped 06/11/2019 (a Friday) from Alabama and it took a couple of days...

I have a package which was "Destination Scanned" at 7:37PM on 06/28/2019 (a Friday), sitting in Richmond BC, CA. It was shipped 06/11/2019 (a Friday) from Alabama and it took a couple of days for the site to be updated with the "Scheduled Delivery" date of 07/02/2019. Even though the package was "Destination Scanned" on 06/28/2019, UPS did not deliver the package on 07/01/2019 (a Monday), even though they had it on hand and could have delivered the package. Instead, because it wasn't "Scheduled for delivery" until 07/02/2019 (a Tuesday), the package has sat dormant since 06/28/2019. Pathetic!

In addition, UPS has made it virtually impossible (via their website) to talk to a human being in Customer Support.

 – About 3 weeks ago.

Thank you for leaving the package at the front door, even though we have no front door, and for marking the item delivered when it never left the truck, so I spent the last hour looking for it...

Thank you for leaving the package at the front door, even though we have no front door, and for marking the item delivered when it never left the truck, so I spent the last hour looking for it

 – About 3 weeks ago.

Dear Teamsters,

I am so sorry for being a worthless, unappreciative union member. I have worked at UPS for 11-years and the last 4-years have made over 6-figures. In total I have made...

Dear Teamsters,

I am so sorry for being a worthless, unappreciative union member. I have worked at UPS for 11-years and the last 4-years have made over 6-figures. In total I have made $987,000 and get free healthcare, all 52-weekends off. Christmas, New Years, Memorial Day, July 4th, Labor Day and 4-weeks of paid vacation and 1-week of sick pay. One month from today I will make over $38 an hour as a UPS driver with only a high school diploma. I will retire around 51 with an excellent pension for life and this week I'll receive $1400 on the 2018-2023 contract.

I'm sorry I'm self centered, ignorant and honestly a smoldering pos. I will no longer bash the union or try and convince its dues paying members with lies and anger-filled hate that boils within me.

Please accept my sincerest apologies.

Tyler aka Gumby

 – About 3 weeks ago.

Everything was received except for one that never left GA because making sure you have all six of the product is SUCH an inconvenience to deliver....

Everything was received except for one that never left GA because making sure you have all six of the product is SUCH an inconvenience to deliver.

 – About 3 weeks ago.

Placed 160 separate orders 13 days ago. All cheapest available shipping method.

Everything arrived. Except the 12 shipped with UPS still haven't shown.

All tracking...

Placed 160 separate orders 13 days ago. All cheapest available shipping method.

Everything arrived. Except the 12 shipped with UPS still haven't shown.

All tracking numbers showed the items locations moving across the US yesterday. But today, several of these tracking numbers says 'UPS could not locate the shipment details for this tracking number(s).'

Hell, even an order from SHENZHEN, GUANGDONGSHENG will be here before the UPS shipments arrive.

UPS does suck

 – About 3 weeks ago.

Product was sent to the wrong post office by this UPS Mailing Innovations bs. Still haven't heard a single damn update. My package is just sitting there, cold and alone, in the corner of some...

Product was sent to the wrong post office by this UPS Mailing Innovations bs. Still haven't heard a single damn update. My package is just sitting there, cold and alone, in the corner of some warehouse in texas.

 – About 3 weeks ago.

Packages track as being sent back and forth to distribution centers on opposite sides of the state on accident multiple times before arriving. Nothing ever arrives anywhere close to the original...

Packages track as being sent back and forth to distribution centers on opposite sides of the state on accident multiple times before arriving. Nothing ever arrives anywhere close to the original promised date.

 – About 3 weeks ago.

Ups I did it again! :'(...

Ups I did it again! :'(

 – About 3 weeks ago.

drivers can't figure out how to navigate my apartment complex so they just leave packages wherever they feel like

i live on the first floor and have gotten packages for the 4th or 5th...

drivers can't figure out how to navigate my apartment complex so they just leave packages wherever they feel like

i live on the first floor and have gotten packages for the 4th or 5th floors before while my packages are nowhere to be found

how lazy are these guys???

 – About 3 weeks ago.

I gave the driver my package since they said it would be picked up between 10-2 it was 1:50 and no sign of them so I put up another request the guy shows up at1:59 says we're early then calls me...

I gave the driver my package since they said it would be picked up between 10-2 it was 1:50 and no sign of them so I put up another request the guy shows up at1:59 says we're early then calls me an idiot to his boss.

 – About 3 weeks ago.

Reported missing package
got told to f*** off
nothing would be done unless sender did the reporting...

Reported missing package
got told to f*** off
nothing would be done unless sender did the reporting

 – About 4 weeks ago.

Try ringing the bell you f%@king idiot ...

Try ringing the bell you f%@king idiot

 – About 4 weeks ago.

Ordered Mario Maker 2 from Costco and when given to UPS saw that it said expected delivery of June 28th. Look at UPS tracking and they got it June 26th but refused do anything with it for the entirety...

Ordered Mario Maker 2 from Costco and when given to UPS saw that it said expected delivery of June 28th. Look at UPS tracking and they got it June 26th but refused do anything with it for the entirety of June 27 delaying the package to Monday. f%@k UPS.

 – About 4 weeks ago.

My tracking info says delivered... its nowhere to be found......

My tracking info says delivered... its nowhere to be found...

 – About 4 weeks ago.

UPS has been delivering to the same business address for OVER 10 YEARS. On 6-18-19 mark a package as "no such street, not delivered". Proceed to send 2 postcards to the same address telling me...

UPS has been delivering to the same business address for OVER 10 YEARS. On 6-18-19 mark a package as "no such street, not delivered". Proceed to send 2 postcards to the same address telling me they cannot deliver to the address. What the AF UPS? Call "customer service" and get very little help from them. They ask for a "good address". I give them the same address. The package arrives the day with a correct address covering the correct address.

The driver who "shot this up as no such street" is a LIAR!! Management is lackadaisical, at best. They will not return calls. They do not care about anything except what their "numbers" are to make themselves look good.

 – About 4 weeks ago.

They don't even ring the bell, just a note in your letterbox......

They don't even ring the bell, just a note in your letterbox...

 – About 4 weeks ago.

Package sits for five days needs a signature take the day off work stay home all day. Says delivery attempted game me about 10 seconds to get and get the door . Called said they would re attempt...

Package sits for five days needs a signature take the day off work stay home all day. Says delivery attempted game me about 10 seconds to get and get the door . Called said they would re attempt delivery same day after 4 calls never did re attempt

 – About 4 weeks ago.

1962 A Delta DC-8 flies from Los Angeles-Atlanta in less than 3 hours. 2019 UPS 747-400 makes the trip in 11 hours, getting my $80 UPS RED Next Day Early AM (By 10:30AM) to Doraville GA at 8 AM. At...

1962 A Delta DC-8 flies from Los Angeles-Atlanta in less than 3 hours. 2019 UPS 747-400 makes the trip in 11 hours, getting my $80 UPS RED Next Day Early AM (By 10:30AM) to Doraville GA at 8 AM. At 10:16 AM the package is still sitting on the truck in Doraville making ZERO effort to move or get it here. Because UPS knows very well they aren't getting you that package by 10:30 when they take your $80. You suck so much Doraville and UPS. I'm stopping payment so free delivery.

 – About 4 weeks ago.

I'm expecting a package, and I wanted to see at what time it would arrive. They have already sent me confirmation letters to my adress, I have gotten multiple letters don't know if it's my...

I'm expecting a package, and I wanted to see at what time it would arrive. They have already sent me confirmation letters to my adress, I have gotten multiple letters don't know if it's my fault or theirs. I entered the activation code on my UPS profile ans something went wrong. Now I have to wait 5-7 business days until I get another activation code. :)))))))))

 – About 4 weeks ago.

The absolute worst!!
Now they make it so difficult to speak to customer service and when you do, you get an out of the country individual. They lost my package. Horrible company!!!...

The absolute worst!!
Now they make it so difficult to speak to customer service and when you do, you get an out of the country individual. They lost my package. Horrible company!!!

 – About 4 weeks ago.

they're gonna merk me...

they're gonna merk me

 – About 4 weeks ago.

where the f%@k is my package?...

where the f%@k is my package?

 – About 4 weeks ago.

Ordered van's shoes and was promised delivery by UPS.... As usual, they claim that delivery was unsuccessful because "no one was home"..... They did'nt even ring the bell! So...

Ordered van's shoes and was promised delivery by UPS.... As usual, they claim that delivery was unsuccessful because "no one was home"..... They did'nt even ring the bell! So untrustworthy company!!

 – About 4 weeks ago.

Kentucky girl, you're exactly correct. It's all about Greed.

Even the Cafe is ran by a person directly involved with corporate and divisional management. Her dad in...

Kentucky girl, you're exactly correct. It's all about Greed.

Even the Cafe is ran by a person directly involved with corporate and divisional management. Her dad in corporate/Atlanta. Her husband retired UPS management but claims it's an impartial site. It's a management ran website like ever website I know devoted to UPS.

It's all about money & greed. They'd laugh & mock your message. Yet, most everybody knows.

What you have to do is decide is life only about power and money. IE; God Playing... or is it about living life and living the right way and I'm not talking a $200 check to a charity or a 1/2 day of cleaning an elderly persons yard as justification. I'm talking a real, true to life decent human being.

You won't find that there for anyone 15-years or more from top to bottom, especially in management.

So enjoy life.... move on and take care of that back. 😊

 – About 4 weeks ago.

The good news with this FedEx lawsuit that UPS is sure to follow is it's created the FBI to look at sites, individuals using the FaceTime spyware.

Feds on a mission from Oz....

The good news with this FedEx lawsuit that UPS is sure to follow is it's created the FBI to look at sites, individuals using the FaceTime spyware.

Feds on a mission from Oz.

 – About 4 weeks ago.

UPS stock getting torched. Trump is turning international shipments over to carriers as their responsibility. FedEx has a huge lawsuit. Plus, low level management living fat off the hog. Not...

UPS stock getting torched. Trump is turning international shipments over to carriers as their responsibility. FedEx has a huge lawsuit. Plus, low level management living fat off the hog. Not generating any new accounts, plus not having any accountability. It's basically every man for themselves.

Amazon reported the days for Amazon Prime Day as the 15th & 16th for Prime Members which is over 75-million members. This sale starts up right after the June credit card statements are mailed out.

UPS per binding contract are paying retroactive pay to employees for 9-months of back pay. This is coming around July 5th. Thousands of employees have been holding on to their jobs waiting for that check to quit and go to school or to take full time positions at other schools.

Around July 20th, UPS will have tens of thousands of late shipments. These refunds will take an immediate impact on the bottom line going forward.

UPS stock is getting crushed. The rats are leaving the ship.

 – About 4 weeks ago.

So I've worked at ups for a year now. I work in the world hub, the largest ups facility in the world. It's based in Louisville, Kentucky. I've had three jobs before this, even though those...

So I've worked at ups for a year now. I work in the world hub, the largest ups facility in the world. It's based in Louisville, Kentucky. I've had three jobs before this, even though those were bad, ups is by far the worst. They used to give us a bonus but then stopped that, and cut our hours so they would have to pay us as much. It is a part time job, but I'd come home with 170 at most. I am a college student and I work at ups for them to pay for my school. When I first started working there I was so bruised up. I've puked at that job three times from over working myself. Both the summer and winter is brutal. During the summer it would be so hot that I would over heat while working and get sick. They dont have ac, only fans. And most of the time we are stuck in our cans. I am a tall girl, and for 6 months I was stuck in a can that is 5'4". Because we are always stupid busy and understaffed I would be stuck in my cans for hours, bent over, sweating my ass off with no breaks while I got straight loaded to. Now my back is f%@ked up, and I definitely think it's related. I've lost a toe nail because of this job. No one cares about you here. My full time sup would literally scream at us to get the job done when we were already working our asses off. I never get breaks in this job. Ever. Its actually illegal, I'm not sure how they get away with it. I've had shutes (which is were the boxes come down for a can) and my flow would be up to 400. That means every ten minutes, I would be getting around 400 boxes. Its literally impossible. And most of the time you wont get help. Yall wonder why boxes are destroyed. Its because they put too much on one person. I've watched my supervisors throw boxes into cans. I've been told to do the same. When the can is ready to go and if it's not filled up 100% we are told to level it. Which is to throw everything on the ground. I've watched a coworker literally bend a box to get it to fit. Never work at ups, its literally hell. I dont know if its even worth getting college paid for.

 – About 4 weeks ago.

I once recieved, via ups, a piece of metal that was special order. I concede that it required some creativity to load into a box truck, but that's where I lost their thought process. It was made...

I once recieved, via ups, a piece of metal that was special order. I concede that it required some creativity to load into a box truck, but that's where I lost their thought process. It was made of a hardened steel that far exceeds that of forks on a forklift. I know because I am a metal specialist. The part was photographed prior to shipping to ensure that the correct product was being purchased. How they acquired the tools to damage it to the point that it took 4 hours for my shop to unf%@k the shipping results warrants investigation.

 – About 4 weeks ago.

Just called customer service to help with large shipping. They do not want to help at all. You are on your own with ups. Besides that, website is very unstable, full of bugs. Get a professional....

Just called customer service to help with large shipping. They do not want to help at all. You are on your own with ups. Besides that, website is very unstable, full of bugs. Get a professional.

 – About 4 weeks ago.

Not only did they lose a package earlier in May, they sent an notification of delay for something else that was delayed due to a train derailment. I get there are things that happen, but UPS...

Not only did they lose a package earlier in May, they sent an notification of delay for something else that was delayed due to a train derailment. I get there are things that happen, but UPS doesn't update at all, and UPS customer service does not help whatsoever. Worst shipping service.

 – About 1 Month ago.

Have Macbook pro on its way paid for 2 Day Air Well low and behold UPS is now estimating it to take over a week to deliver it from California to Anchorage!...

Have Macbook pro on its way paid for 2 Day Air Well low and behold UPS is now estimating it to take over a week to deliver it from California to Anchorage!

 – About 1 Month ago.

My UPS Next Day Air took over 6-days and 15-hours from pickup scan to delivery scan and the lady in the office is bitchy and upset with me because they're slammed and I shouldn't be...

My UPS Next Day Air took over 6-days and 15-hours from pickup scan to delivery scan and the lady in the office is bitchy and upset with me because they're slammed and I shouldn't be complaining.

Get that.

True Story

 – About 1 Month ago.

Well just called UPS next day air is only next business day unless you pay more for next day air Saturday. Every business anymore ticky-tacky you for more money....

Well just called UPS next day air is only next business day unless you pay more for next day air Saturday. Every business anymore ticky-tacky you for more money.

 – About 1 Month ago.

My supervisor and center manager helped expedite my termination to the end of spring and told me they're doing it so I could enjoy the summer. I put in my notice for my last day for August 1st,...

My supervisor and center manager helped expedite my termination to the end of spring and told me they're doing it so I could enjoy the summer. I put in my notice for my last day for August 1st, but they are looking out for me they said so I wouldn't have to go another season in those hot trailers. 😊😎👍

 – About 1 Month ago.

Wednesday was my last day working at UPS. I didn't have any sick, optional or vacation days left. So June 19th was my last day on the books. I started on a Wednesday in 2014. July 23rd. I was a...

Wednesday was my last day working at UPS. I didn't have any sick, optional or vacation days left. So June 19th was my last day on the books. I started on a Wednesday in 2014. July 23rd. I was a part time loader/unloader.

Will I get retroactive pay or pension?

 – About 1 Month ago.

Hear the knock on the door. Extract myself from under the cat. Set my laptop down. get to the door to see the truck driving away and a note on the door. I now get to wait until Monday where I...

Hear the knock on the door. Extract myself from under the cat. Set my laptop down. get to the door to see the truck driving away and a note on the door. I now get to wait until Monday where I can conveniently drive 15 minutes to some storefront to pick up my package and drive another 15 minutes back to the house. I am so sick of this bullshit from UPS. What kind of bullshit delivery requires me to go somewhere else to get the delivery.... I'll tell you its UPS... the brown truck... same color as the quality of their service... All other carriers give you enough time to get to the door, but the UPS driver has pre-filled out the "Sorry we missed you" ticket before s/he gets to the door. (Of course I never know their gender because all I get to see is the ass end of the truck) What is the point of next day delivery if I have to wait 4 days to get it. UPS is _the_ worst delivery company out there. Even the postman is polite and patient enough for me to get to the door.

 – About 1 Month ago.

UPS sucks because its executives are complete morons and the rest of its managers are complete idiots. ...

UPS sucks because its executives are complete morons and the rest of its managers are complete idiots.

 – About 1 Month ago.

One order, two packages, two mysteries. One package coming from MO ended up overshooting me by 900 miles. This is actually a sorta happy part of the story. Once I noticed that the package wasn’t on...

One order, two packages, two mysteries. One package coming from MO ended up overshooting me by 900 miles. This is actually a sorta happy part of the story. Once I noticed that the package wasn’t on the usual path I (mistakenly) called support and actually talked with a human. A woefully unskilled and under-trained script reading human. She assured me that my package would be delivered on that day, even though it was already 400 miles past it’s destination. Suuure it will. An hour later I checked tracking again and it was now 800 miles away from me. Huh?

So I did what I should have done in the first place. I called the local UPS depot where a couple of folks know me on sight. I got a guy I don’t know and he went full kick-ass. He figured out that the ZIP code was very wrong. Not the fault of UPS so they are in the clear. He said he would get an intercept in action and would call me back. It wasn’t five minutes later that he did call me back. Dude is like a mercenary of package delivery. Nobody at the vendor knows how the ZIP was botched. I’ve ordered from there before many times with no issues. Maybe their office cat fell asleep on the keyboard. But I still have to ask why UPS doesn’t have a way to match up the city with the ZIP and send up a flag when it doesn’t match. OCR tech is quite mature at this point.

Second package is not such a huge mystery. It was coming from another warehouse in CA. Uh oh. That pretty much means that I should expect issues with that black hole known as Hodgkins, IL. And yes, it did go wrong. Typical excuse of a late trailer delivery blah blah blah and it was stuck in the backside of an aardvark. It finally made it to the next stop. Now I have to worry that it makes it to me intact. Nothing quite like receiving another optical instrument that has been shattered while being extricated from an aardvark’s anus or whatever. Been there before and the claim process is a joke!

 – About 1 Month ago.

UPS is terrible. Package weighs over 100lbs and driver won't deliver. Out for delivery 2 days in a row, then sent back to shipper. Lazy driver....

UPS is terrible. Package weighs over 100lbs and driver won't deliver. Out for delivery 2 days in a row, then sent back to shipper. Lazy driver.

 – About 1 Month ago.

UPS delivered a package that can only be described as mangled.
Not beat up some, not dented, not bent but I mean to tell you MANGLED.
I'd like to know if it was like that when the...

UPS delivered a package that can only be described as mangled.
Not beat up some, not dented, not bent but I mean to tell you MANGLED.
I'd like to know if it was like that when the delivery guy put it on his truck. All but a minute amount of the tape was torn open, it had a two foot by four inch rip in the side and was bent into an "S" shape.
I stopped him before he left and told him the contents were destroyed and he said "How do you know that?". I told him I peeked into the giant rip and saw it.
This thing was so screwed up that it took world class balls to leave it on the step. Driver said "It doesn't look damaged to me." How could it not?
I refused it. Driver says it should have been packed better. No, it should have been treated better.

 – About 1 Month ago.

Philadelphia here. UPS hasn't made an on-time delivery in 6 months. They deliver to the wrong address, claim they attempted delivery when they did nothing of the sort, claim severe weather when...

Philadelphia here. UPS hasn't made an on-time delivery in 6 months. They deliver to the wrong address, claim they attempted delivery when they did nothing of the sort, claim severe weather when there isn't any. I finally got Amazon to send everything by Amazon courier after UPS incompetence cost Amazon hundreds of dollars in free goodies for me when UPS screwed up deliveries and Amazon wanted to calm down an outraged customer. I wouldn't trust UPS to pour pee out of a boot with instructions written on the heel.

 – About 1 Month ago.

f%@king UPS. Piece of utter shite.(yes i'm from Scotland). I missed one (yes ONE!!!!!!) Delivery notice and i have just went to see when it would next come but to my surprise ( jokes its UPS) they...

f%@king UPS. Piece of utter shite.(yes i'm from Scotland). I missed one (yes ONE!!!!!!) Delivery notice and i have just went to see when it would next come but to my surprise ( jokes its UPS) they messed up and now my package is going back the the sender after i missed just one f%@king delivery. I AM f%@kING FUMINGGGGGG. probs wont even get them after i re order cuz ups is shite.! i use Royal mail normally and they provide a much better service even DHL could do better lol. Dont know how UPS is even a company still.
#f%@kUPS #UPTHEDONS

 – About 1 Month ago.

This is the last time I pay for 2nd day guaranteed delivery, first it's expensive as hell, and their ground takes just as long but cheaper. Secondly, they cannot get it delivered as paid for,...

This is the last time I pay for 2nd day guaranteed delivery, first it's expensive as hell, and their ground takes just as long but cheaper. Secondly, they cannot get it delivered as paid for, refuse to give your money back or even discount it. Thirdly, they just plain suck anymore. Horrible, horrible company.

 – About 1 Month ago.

I remember growing up and UPS was not only a good company to work for, but UPS and Fedex were respected. Today's UPS i feel is comparable to cheap plastic shit from China, were you take the...

I remember growing up and UPS was not only a good company to work for, but UPS and Fedex were respected. Today's UPS i feel is comparable to cheap plastic shit from China, were you take the product out the packaging and it hits you immediately with a strong chemical smell that gives you a headache and makes you start thinking about brain damage just from inhaling the vapors coming off the plastic.

For the past several months I have had the displeasure of dealing with UPS. I have educated myself in the multiple attempts to try and get resolutions, but so far have been unsuccessful.

1. They keep putting my packages on the neighbors steps [I'd also like to mention I live in the city of Wilmington, and though I live in a nicer part, it's still a city, so, yeah if you don't catch the package in time it's getting stolen]. Now, there's three doors to our building. I'm apartment #3. The first and third doors are separate from apartments 3-6, and we have a foyer with our mailboxes. The door leading to the foyer area is always unlocked, has a giant window so one can see the mailbox area if standing on the steps [so there's no excuse to not put packages inside the foyer], and the door is labeled with the address and apartment numbers that correspond to that door. Pretty hard to mess that up, yet my packages are going missing and the past 3 have all been placed on the neighbors steps inside of mine, or heaven forbidden inside the freaking mail area. Couple weeks ago a package was left out in a thunder storm on the neighbor's steps, that's probably only reason it didn't get stolen. The last package I received several hours ago from my posting here, wasn't even on the neighbor's steps, it had somehow fallen off and was by the trash cans, lol! I mean, they had break pads in them, so no amount of wind was going to blow the box off the steps, that means the driver not only put the box on the wrong steps, again, but probably perched it on the corner of the steps or some half-assed manor, in order for it to fall off [maybe he thought he was playing the old NES game Paperboy?].

Now, I will accept that hey, the driver is one guy, right? One person can't speak for or represent an entire company, after all. We often think of the person we interact with or indirectly interact with as the 'face' of a company, but I'm a fair guy, I realize the driver isn't the entirety of UPS. But, when I go to complain about the driver, when I go to get my options changed so I can prevent more of this aggravation, the real fun begins [keep in mind this shit has been going on for months].

2. The phone call center. Oh joy! I wish it was an Indian call center, were the only thing I had to worry about was understanding a foreign dialect. I would be so happy if this was the issue, because for me, the issue is, I can't get a f%@king real person on the damn line! I know, we like to use automated systems these days, and everyone has them, but the voice recognition software for this garbage ass company is the pits. It can't understand anything that I say when entering the tracking number, and I often wonder, how would my grandmother mange with this or someone who speaks English as a second language and has an accent if the software can't understand MY English.

What to do, what to do? So, let's try the website then, right? LOL. Needless to say, I have yet to receive a response back.

3. If limited options were a prize, UPS.com would take first place hands down every time. Oh, and that virtual assistant, ask her if she's Human, she'll confess to being a bot, probably the only honest 'person' at UPS these days. The whole website is trash, with limited options, though I confess I only explored the part about filing a complaint. I had to submit my complaint under the General Category, because the website forces you into selecting specific paths for what your trying to do, and it's very narrow minding in my opinion. Then there's UPSmyChoice, which is a total joke. You think, I'll leave a message for the driver and tell him to place my package inside the foyer of the middle door, surely that is an option, right? I mean, it's UPSmyChoice, it's whole purpose is customization, surely they have 256 characters, or 50 word text box for you to communicate to the driver. Nope. Like 10 different options were you check off the one that applies to you and that's it, featuring such hits as, deliver to back door. The real kicker is some genus got paid to make this website.

Fire that f%@k of a Webmaster, Fire the f%@king idiot that designed the Call System [and allow calls that the voice recognition software can't understand be transferred to an operator. I rather wait on hold for 25 minutes than not get thru to anyone and hang up in frustration], and have an ability to contact the frigging truck master or whoever is in charge of your drivers so if they keep leaving packages by the frigging trash cans something can be done about it. At this point I am so hostile towards UPS that they ruined it for every private delivery service for me, going forward. I don't want to see UPS, FEDEX, DHS, or any of the private services with my packages; while USPS has their flaws, they are owned and regulated by the government, and you can always get a hold of a supervisor to pass the word on to stop leaving packages out on the neighbors steps in the middle of a f%@king thunder storm.

 – About 1 Month ago.

Retirement Day at UPS

Center Manager: "I just wanted to tell you and be wanting to since the first day I got here. I'm extremely happy that you're leaving."

Retirement Day at UPS

Center Manager: "I just wanted to tell you and be wanting to since the first day I got here. I'm extremely happy that you're leaving."

UPS Retiree: "Thanks, man. It's been a wonderful experience working for you."

 – About 1 Month ago.

I ordered two items from Newegg (which only uses UPS). I live in San Diego and both items were coming from another city in California (somewhere near LA). Both items shipped at the same time, but...

I ordered two items from Newegg (which only uses UPS). I live in San Diego and both items were coming from another city in California (somewhere near LA). Both items shipped at the same time, but one gets routed to San Diego, while the other gets routed to Chula Vista (still technically San Diego). I figured it was just a mistake and asked to pick up my package. UPS refused my request, so I had Newegg put in the request as well. They refused both requests to pick it up at the hub and instead returned the item.

In need of the item, I quickly order a similar item (from Newegg) to the item that was returned. They were two days late on the delivery and ONCE AGAIN routed my package to Chula Vista! I spoke with them again, and they claimed the zipcode was incorrect. I asked to speak with the local hub, but they refused, claiming the local hub didn't have a phone. However, they put in a request to have the local hub call me. The local hub calls from the phone they "don't have" and tell me once again that my zipcode is incorrect. They then go on to say that they no longer deliver to my zipcode. I had Newegg change the zipcode for the package, but UPS blatantly ignores the zipcode change and returns the package. I've never had an issue with my zipcode. USPS delivers to my zipcode just fine. FedEx delivers to my zipcode just fine. I've even seen UPS trucks right in front of the address. I know they deliver there, they just keep doing this to be spiteful.

 – About 1 Month ago.

Supposed to get my package on Jun 12 but they did not deliver (I was home and I heard no attempted delivery). Then I said okay I let them deliver to a UPS store but it is still in transit for two...

Supposed to get my package on Jun 12 but they did not deliver (I was home and I heard no attempted delivery). Then I said okay I let them deliver to a UPS store but it is still in transit for two days! Like WTF? It is literally on your truck and you are sending it to the nearest store.

 – About 1 Month ago.

Halifax, NS, Canada.

So I was supposed to be getting a delivery on Friday 14/June, and after staying home and waiting till 10 PM, they sent me an email that basically states that my...

Halifax, NS, Canada.

So I was supposed to be getting a delivery on Friday 14/June, and after staying home and waiting till 10 PM, they sent me an email that basically states that my delivery has been pushed to Monday 17/June. I woke up this morning and a new email says that I should get the package on Tuesday 18/June by the end of the day, but I'm leaving for my flight at 6 PM. No one from customer service is available on weekends and I want them to at least move the package to one of their pickup stores on Monday so I can pick it up a day before. I call one of their stores to see if they can at least tell me what to do in an urgent case like this and he says: “Well just leave a governmental ID with a friend and let them pick it up when it arrives". Thanks a lot.

Another thing is that the tracking page say Ontario —> New Brunswick —> Nova Scotia (which is the correct route), but now it says Ontario —> New Brunswick —> Nova Scotia —> Ontario (Departure Scan)

They should really consider having Customer Service throughout the whole week. I'm so angry and I have them so much right now.

 – About 1 Month ago.

A package was sent to me on Thursday with 2nd Day Air. The UPS website says that they guarantee Saturday delivery with 2nd Day Air if it was sent on Thursday, which it was. I am receiving the package...

A package was sent to me on Thursday with 2nd Day Air. The UPS website says that they guarantee Saturday delivery with 2nd Day Air if it was sent on Thursday, which it was. I am receiving the package on Monday, supposedly. I've been burned by UPS too many times to know when I'll actually receive it.

 – About 1 Month ago.

Well...agreed. Put in Dropbox hour before air pick up time (next day air saver). Critical package for my best friend’s wedding was supposed to arrive today Friday, 15 June wedding is tomorrow so I...

Well...agreed. Put in Dropbox hour before air pick up time (next day air saver). Critical package for my best friend’s wedding was supposed to arrive today Friday, 15 June wedding is tomorrow so I have been calling them since 7 AM this morning. giving them the detailed address to contact the dispatcher of where I dropped the box! Well come 8 pm this eve they finally picked it up and because it is second day Air saver it will not be delivered until Monday. So much for the wedding. Ha!
When I finally got a piddly little ass f”@&$ Supervisor on the phone (directly after the package had been picked A DAY LATE BY dispatcher no more than two minutes later). He said I was asking the impossible to have a delivered the next day Saturday??? Yeah bro ain’t got time to call the dispatcher? I’ve been trying to get those girls from Singapore/Philippine to call him all morning. No joke!
I understand globalization is a thing. But hey I am also an immigrant and a college professor and pretty damn astute at my job. So yo, B@“?n, 22 year old American supervisor. Get your Sh$&t together and start training/treating your employees with respect! They are not a Harem...AND You are NOT Machiavelli, idiot! You haven’t a clue.
FEAR ME :)
Peace ❤️

 – About 1 Month ago.

Started a new job and had critically important package sent overnight with 10:30am arrival guarantee. It now 11pm and 5 phone calls, 100 tracking page refreshes and a trip to the place they said it...

Started a new job and had critically important package sent overnight with 10:30am arrival guarantee. It now 11pm and 5 phone calls, 100 tracking page refreshes and a trip to the place they said it would finally be held for me and still don't have it. They want me to skip work and come back at 9:30 for a package that should have been delivered to my office yesterday! Totally incompetent workforce that is comfortable making up lies all day to get you off the phone. They said the driver would call me in an hour twice and no one did. Then they said drive to facility to pick it up and I got there and they had put it in a 'trailer' and I STILL couldn't get it. What kind of ridiculous service operation makes a customer go through this many hoops to get something they paid to have delivered? Had I known UPS was this bad, I would never have chosen them for something this critical. Had they been honest with me, I would have taken a flight and picked it up myself rather than trusting them to do their job. I used UPS almost weekly before this, but I will never use them for critical shipments again. They are very broken.

 – About 1 Month ago.

They fail to deliver an item and claim that nobody was home to receive the package. I was home and no driver came by. Now they won't update the tracking and I'm stuck here dealing with Amazon...

They fail to deliver an item and claim that nobody was home to receive the package. I was home and no driver came by. Now they won't update the tracking and I'm stuck here dealing with Amazon customer support. Out of all delivery companies, I have more trouble with UPS than any other.

 – About 1 Month ago.

My UPS Next Day Air Delivery is 9-hours from SEVEN DAYS total from pickup scan to delivery.

If it's bad service now with FEDEX divorcing Amazon. Wait until Amazon Prime Day in July...

My UPS Next Day Air Delivery is 9-hours from SEVEN DAYS total from pickup scan to delivery.

If it's bad service now with FEDEX divorcing Amazon. Wait until Amazon Prime Day in July when thousands of part-timers quit after they received their retroactive check for the 2018-2023 UPS/IBT contract that finally passed this spring.

We'll all be getting our product 3-7 days late.

 – About 1 Month ago.

They destroy almost every computer part I order...

They destroy almost every computer part I order

 – About 1 Month ago.

UPS packaged my air conditioner, shipped it and destroyed it and now they are refusing to pay for it. No, I didn't insure it as they had taken full responsibility for it. I guess you have to be...

UPS packaged my air conditioner, shipped it and destroyed it and now they are refusing to pay for it. No, I didn't insure it as they had taken full responsibility for it. I guess you have to be ready for them to destroy anything you give them to the point that you need an insurance policy to protect against them demolishing your equipment. Hardly what I would call ethical behavior. I was taught to take responsibility for your actions. I guess that does't apply to corporate UPS.

 – About 1 Month ago.

I used to have an amazing UPS driver in my neighborhood and it was honestly a lot better then USPS in Bakersfield for the last two years. I ended up with a new driver and he was three hours later then...

I used to have an amazing UPS driver in my neighborhood and it was honestly a lot better then USPS in Bakersfield for the last two years. I ended up with a new driver and he was three hours later then my old driver. To the point that I ran to the UPS store and explained that something was wrong with my package. The lady at the counter made an endless variety of excuses. Also, my package was estimated to be the day before and she's like "well UPS ground dates can be changed whenever we feel like." I paid ten bleeping dollars for my package to be delivered, you should have a f%@king date on the package that is guaranteed. Her other excuse was that the package was in a warehouse and I would have to call customer support. Excuse me?! What do you people at UPS stores do all day? Sit on your fat ass getting paid to do jack shit?

The driver finally showed up at like 5PM. This annoyed me to hell, because my old driver was usually at my door step by 2PM on a slow day. On a fast day, it could be 1PM or even 12PM. And this son of a bitch wearing his jackass apple looking ear buds decides to drop my electronic vape pen I need to consume my medication (I smoke pot for anxiety and depression as well as pain.) on the dirt. Not in the GIANT BLEEPING MAILBOX. Not on the doorstep. Again, it's an electronic item and thank god the sprinklers weren't turned on.

My old driver would actually hand deliver the package if it was a large item and then he would helpfully ask me if I wanted it pushed into my house. Really friendly. If the package was smaller, it'd at least get dropped into a mail box.

I ended up catching this asshole's truck number and instantly reported him. I used the customer support hotline because quite frankly I was pissed off at the UPS store after the last horrible experience. At least their customer support team is actually a lot better to deal with. I'm hoping this stupid waste of human space gets fired.

 – About 1 Month ago.

UPS has really gone down hill in the last 4-years.

They used to be one of the finest establishments in the Fortune 500. Pride, customer care & service oriented.,

WHAT THE...

UPS has really gone down hill in the last 4-years.

They used to be one of the finest establishments in the Fortune 500. Pride, customer care & service oriented.,

WHAT THE HELL HAPPENED!

Anyone else see a change for the worst at UPS too?

 – About 1 Month ago.

I'd ask him to tell you what UPS Store? Then you call them. Sounds to me like he's not being upfront. He has a family member or neighbor that could read you the tracking number over the...

I'd ask him to tell you what UPS Store? Then you call them. Sounds to me like he's not being upfront. He has a family member or neighbor that could read you the tracking number over the phone.

I've had very little problems with eBayers but scammers are out there and the last two 'situations' I encountered. Both sellers were 77-years old. So it's not just kids.

Good Luck

 – About 1 Month ago.

Really Buster Brown....You trying it again? You screwed up the auto transport industry by teaming up with Manheim Auto Auction. You tried to show them how you could handle shipping their vehicles for...

Really Buster Brown....You trying it again? You screwed up the auto transport industry by teaming up with Manheim Auto Auction. You tried to show them how you could handle shipping their vehicles for them. Your reps acted as is they were like saving the day or something. Truth known, if it had rained, they would have drowned. What happened there!! Now your at it again! Do me and everyone else here a favor and stick to delivering packages. After reading some of these complaints, I would try to master delivering packages before I would venture into a different industry that you dont have a clue about.
-Scott

 – About 1 Month ago.

Bought an item from an eBay seller who apparently can't see well. He took my package to a UPS store, sent me the tracking number, said he had trouble reading it and to let him know if it was...

Bought an item from an eBay seller who apparently can't see well. He took my package to a UPS store, sent me the tracking number, said he had trouble reading it and to let him know if it was wrong. It WAS wrong, didn't work. I let him know and he replied, "maybe the eights are zeroes?"

Tried calling UPS to ask if they could track using my name and address, couldn't speak to someone because I didn't have A VALID TRACKING NUMBER! Duh! Ya think???

Tried to sign up for UPS My Choice which supposedly gives other tracking options but had problems doing that because the stupid system kept asking me for an extension number, even though I selected HOME PHONE. I gave up.

Then I got an email from UPS telling me that I had successfully updated my account information (????) so I went back to the website but still couldn't register for My Choice because the automated UPS thingy wanted an extension number that doesn't exist. State of the art technology and you can't reach a live person without a number that you don't have - the very reason you're calling!!!

 – About 1 Month ago.

Did my Next Day Air Saver package get stolen?

3:13am Saturday Morning was the last time it was scanned. I contacted the shipper to see if they'll look into it.

Anybody...

Did my Next Day Air Saver package get stolen?

3:13am Saturday Morning was the last time it was scanned. I contacted the shipper to see if they'll look into it.

Anybody else having problems with Air packages out of Oakland, CA?

Current Event
In Transit

06/08/2019 - 3:13 A.M.
Oakland, CA, United States
Past Event
Shipped

06/07/2019 - 12:40 P.M.
Fresno, CA, United States
Past Event
Label Created

06/07/2019 - 12:49 P.M.
United States

 – About 1 Month ago.

Here I am on one of the last days off I have before a new job, sitting on the porch, facing the road because if I don't fully babysit it, I won't ever get my package. They straight up...

Here I am on one of the last days off I have before a new job, sitting on the porch, facing the road because if I don't fully babysit it, I won't ever get my package. They straight up don't deliver packages here.

I leave the door open all day on delivery days and the driver still silently ding dong ditches with a "Sorry" note on the glass door. Who leaves their door open to the world if they're not home! MyChoice is a sham that absolves UPS of any actual responsibility and by refusing to use it, my driver is even more peeved with me.

Can't my mail lady deliver everything? She does her job and is pleasant to chat with on less busy days.

UPS just sucks. Guess I'd better text my spouse to bring me another drink. Gods know they'll show up and bail in the time it takes to pour a glass of water.

 – About 1 Month ago.

After two days finally realized they miss-sorted a package. Then they waited another two days to actually fix it. What a shit service. USPS gets a lot of shit but even they are leagues ahead of ups...

After two days finally realized they miss-sorted a package. Then they waited another two days to actually fix it. What a shit service. USPS gets a lot of shit but even they are leagues ahead of ups

 – About 1 Month ago.

$70 for dual-way second day air, f**k off!!! insanely expensive, package shipped on Friday, arrive on next Tuesday afternoon, stupid, check how outstanding work https://www.sf-express.com/ is doing...

$70 for dual-way second day air, f**k off!!! insanely expensive, package shipped on Friday, arrive on next Tuesday afternoon, stupid, check how outstanding work https://www.sf-express.com/ is doing now and future, learn from it!!!

 – About 1 Month ago.

Tickets dude. Was the last scan in Oakland, Calif? I have a Next Day Air that was last scanned in Oakland on Saturday early morning and it's like it's vanished.

Wonder if...

Tickets dude. Was the last scan in Oakland, Calif? I have a Next Day Air that was last scanned in Oakland on Saturday early morning and it's like it's vanished.

Wonder if they're backed up or a crime is occurring? So where were your tickets last scanned?

 – About 1 Month ago.

Second package lost by UPS. The first time they "lost" a set of basketball tickets. By the time I received my refund, the tickets had gone up in price. How hard can it be to have someone go...

Second package lost by UPS. The first time they "lost" a set of basketball tickets. By the time I received my refund, the tickets had gone up in price. How hard can it be to have someone go to the seat numbers "lost" and track back who in UPS is stealing packages?

Their business practice is as follows: You contact them about the lost package, they say you have to contact the shipper, your package is lost. (Did the shipper lose the package or UPS?) Once a complaint is recorded, they once again tell you to contact the shipper for updates and resolution. Please note. Everyone should also post their complaints on twitter with @UPS.

 – About 1 Month ago.

Next Day Air Saver duevro be delivered 06/10/2019
They're not working the carrier please come back Saturday if I don't have it & they'll help me out.

What a crock.

Next Day Air Saver duevro be delivered 06/10/2019
They're not working the carrier please come back Saturday if I don't have it & they'll help me out.

What a crock.

We're sorry your package is late
We're working with the carrier to get your package back on track, and we'll let you know when your package is out for delivery.
Please come back Saturday if you still don't have it and we'll help you out.
Was expected today

 – About 1 Month ago.

It is bullshit. Had a next day air go out Saturday and the arrival date now says Friday. Ridiculous. It got to KY this afternoon but has not left there yet so it is still looking grim for a delivery...

It is bullshit. Had a next day air go out Saturday and the arrival date now says Friday. Ridiculous. It got to KY this afternoon but has not left there yet so it is still looking grim for a delivery tomorrow. Friday might be accurate. It is infuriating. Atmospheric conditions. Total bs

 – About 1 Month ago.

They only deliver when I'm at work. They refuse to deliver on a Saturday unless it's like furniture or something. They decide completely arbitrarily when I need to sign for something or not,...

They only deliver when I'm at work. They refuse to deliver on a Saturday unless it's like furniture or something. They decide completely arbitrarily when I need to sign for something or not, which is supposed to protect ME, but they WON'T LISTEN WHEN I SAY I DON'T NEED TO f%@kING SIGN &%^$^&%%*&^*&^y&*&*(!!!

When I call customer service to get more info about my package, it will not connect me to an agent unless I speak the tracking number to the phone, which it always says it cannot find. So it's impossible to talk to someone.

GIVE ME MY PACKAGE!!!!!!!!!!!!!!

 – About 1 Month ago.

UPS got crushed with FEDEX leaving Amazon.

UPS planes are grounded. Their website is calling it Atmospheric Conditions so none of us can get a refund.

UPS doesn't care...

UPS got crushed with FEDEX leaving Amazon.

UPS planes are grounded. Their website is calling it Atmospheric Conditions so none of us can get a refund.

UPS doesn't care about you & they never have.

 – About 1 Month ago.

Amazon cuts profits razor thin on deliveries forcing delivery companies to walk away or push their workers over production.

FedEx Express walks away for a he well being of their work...

Amazon cuts profits razor thin on deliveries forcing delivery companies to walk away or push their workers over production.

FedEx Express walks away for a he well being of their work force, UPS doubles down and takes the volume with no hiring changes.

UPS loves their employees & customers.

Stay Hydrated

 – About 1 Month ago.

For some reason, they can't manage to deliver my packages to my house. They deliver them pretty much all over my neighborhood, even though my house number can be seen from the road. The worst was...

For some reason, they can't manage to deliver my packages to my house. They deliver them pretty much all over my neighborhood, even though my house number can be seen from the road. The worst was when they sent the vendor a message that my address didn't exist and sent my package back without even attempting to deliver a second time. So any time I order anything and I receive notice that it's being delivered by UPS, I resign myself to having to start knocking on all the neighbors' doors to ask if my package was delivered to them. Amazon and now Target have notes on my accounts to use any shipper other than UPS.

 – About 1 Month ago.

Man... I hate that they won’t deliver today because it’s Saturday. Even though the package is ALREADY in my city, they won’t deliver it because they don’t deliver on weekends. USPS is cool,...

Man... I hate that they won’t deliver today because it’s Saturday. Even though the package is ALREADY in my city, they won’t deliver it because they don’t deliver on weekends. USPS is cool, though. Why does UPS even exist?

 – About 1 Month ago.

The underbelly internet chatter at "The Cafe" is claiming FedEx Express has terminating it's contract with Amazon.com.

That pretty much leaves it to just the USPS & UPS...

The underbelly internet chatter at "The Cafe" is claiming FedEx Express has terminating it's contract with Amazon.com.

That pretty much leaves it to just the USPS & UPS delivering prime Next Day Air, 2nd Day Air & Priority parcels where I'm from.

UPS drivers average 135 delivery stops per package car in most centers. This includes busy in town routes doing 190 delivery drops along with 85 drops for the rural routes.

FedEx Express averaged 75-80 per route on average.

The union carriers out priced non-union carriers purely through productivity.

A publicly traded company & organized labor marriage proves to work in an iron-fisted production based mission statement.

 – About 1 Month ago.

UPS sucks delivery as well as customer service sucks and I must allways chase my package???? Paying a delivery fee more than the part, I will be asking my shippers if they use UPS and will never order...

UPS sucks delivery as well as customer service sucks and I must allways chase my package???? Paying a delivery fee more than the part, I will be asking my shippers if they use UPS and will never order parts from them again unless using a different delivery service!!!!

 – About 1 Month ago.

UPS offers OPTIONS if receiptient will not be home at ESTIMATED delivery time (change delivery address, change delivery day, pick up at a UPS store...etc) BUT ONLY “deliver to another address” is...

UPS offers OPTIONS if receiptient will not be home at ESTIMATED delivery time (change delivery address, change delivery day, pick up at a UPS store...etc) BUT ONLY “deliver to another address” is available every time I signed in. The other options are GREY (NOT available). SO FRUSTRATED!!!!!!!

The ESTIMATED TIME FRAME is a HUGE joke. FOUR HOURS is WIDE enough BUT UPS still can NOT make it AND shifted the estimated time to 45 minutes after the first time frame. So the two timeframes cover literally ALL DAY. I had to see a doctor during the 1st time frame and rushed right back home before 3pm. I saw UPS pushed to 3:45pm to 7 :45pm after I got home. I am really pissed off. I asked delivery guy and complained misleading time frames. The delivery guy asked me “WHO gave you the estimate?” Who else?? UPS delivery guys have no clue UPS provides estimated delivery time???

WHY BOTHER TO PROVIDE estimated time frame since it is 4-hour-wide and can NOT be trusted? UPS can just say DATE because it’s estimate doesn’t work at all and MISLEAD recipients. ANNOYING!!!

 – About 1 Month ago.

UPS offers OPTIONS if receiptient will not be home at ESTIMATED delivery time (change delivery address, change delivery day, pick up at a UPS store...etc) BUT ONLY “deliver to another address” is...

UPS offers OPTIONS if receiptient will not be home at ESTIMATED delivery time (change delivery address, change delivery day, pick up at a UPS store...etc) BUT ONLY “deliver to another address” is available every time I signed in. The other options are GREY (NOT available). SO FRUSTRATED!!!!!!!

The ESTIMATED TIME FRAME is a HUGE joke. FOUR HOURS is WIDE enough BUT UPS still can NOT make it AND shifted the estimated time to 45 minutes after the first time frame. So the two timeframes cover literally ALL DAY. I had to see a doctor during the 1st time frame and rushed right back home before 3pm. I saw UPS pushed to 3:45pm to 7 :45pm after I got home. I am really pissed off. I asked delivery guy and complained misleading time frames. The delivery guy asked me “WHO gave you the estimate?” Who else?? UPS delivery guys have no clue UPS provides estimated delivery time???

WHY BOTHER TO PROVIDE estimated time frame since it is 4-hour-wide and can NOT be trusted? UPS can just say DATE because it’s estimate doesn’t work at all and MISLEAD recipients. ANNOYING!!!

 – About 1 Month ago.

UPS offers OPTIONS if receiptient will not be home at ESTIMATED delivery time (change delivery address, change delivery day, pick up at a UPS store...etc) BUT ONLY “deliver to another address” is...

UPS offers OPTIONS if receiptient will not be home at ESTIMATED delivery time (change delivery address, change delivery day, pick up at a UPS store...etc) BUT ONLY “deliver to another address” is available every time I signed in. The other options are GREY (NOT available). SO FRUSTRATED!!!!!!!

The ESTIMATED TIME FRAME is a HUGE joke. FOUR HOURS is WIDE enough BUT UPS still can NOT make it AND shifted the estimated time to 45 minutes after the first time frame. So the two timeframes cover literally ALL DAY. I had to see a doctor during the 1st time frame and rushed right back home before 3pm. I saw UPS pushed to 3:45pm to 7 :45pm after I got home. I am really pissed off. I asked delivery guy and complained misleading time frames. The delivery guy asked me “WHO gave you the estimate?” Who else?? UPS delivery guys have no clue UPS provides estimated delivery time???

WHY BOTHER TO PROVIDE estimated time frame since it is 4-hour-wide and can NOT be trusted? UPS can just say DATE because it’s estimate doesn’t work at all and MISLEAD recipients. ANNOYING!!!

 – About 1 Month ago.

Ordered a few gifts for my niece’s birthday two days ago with guaranteed two-day shipping. Barely received notification today that a tracking label had just been created. Called the company where I...

Ordered a few gifts for my niece’s birthday two days ago with guaranteed two-day shipping. Barely received notification today that a tracking label had just been created. Called the company where I ordered the gifts from, and they informed me that UPS missed the pickup time, which caused the delay.

Come on, UPS, you’re a delivery company. When are you going to finally get it right?

 – About 1 Month ago.

Don’t you just love it when UPS says they have sorted your package incorrectly ...

Don’t you just love it when UPS says they have sorted your package incorrectly

 – About 2 months ago.

I am having shipments supposedly arriving by UPS. They say they tried to deliver them. I tell them what time the office is open and reschedule the delivery and yet they try to deliver them at 6 AM and...

I am having shipments supposedly arriving by UPS. They say they tried to deliver them. I tell them what time the office is open and reschedule the delivery and yet they try to deliver them at 6 AM and ate surprised no one is there to sign for them . That’s the next thing . They say I authorized delivery without a signature but I ne Er did ! J

 – About 2 months ago.

Ordered a AS gun. They forgot my shipment and had to push it back a day alright. Now its suppose to be delivered I've been waiting 10 f%@king hours for it to show. UPS is so f%@king useless...

Ordered a AS gun. They forgot my shipment and had to push it back a day alright. Now its suppose to be delivered I've been waiting 10 f%@king hours for it to show. UPS is so f%@king useless I'd pay 50$ more to use some other delivery then UPS.

 – About 2 months ago.

I don't fault a company for being late, or failing to deliver once in a while, but I expect them to make it right.

Paid $65 to overnight a small package. Didn't arrive. UPS...

I don't fault a company for being late, or failing to deliver once in a while, but I expect them to make it right.

Paid $65 to overnight a small package. Didn't arrive. UPS admitted fault, but would only refund $11 because that's the difference from 2-day costs. If UPS ran an airline, they'd charge you half if they only got you half way to your destination! Because I didn't have anyone on site that second day, I called UPS to get them to leave the package without anyone there. They required I go through an hour in techno-pergatory on their web, sites, get two logins, and I still couldn't tell them to just LEAVE THE PACKAGE. I had to send someone to the job site to wait. And they never came. I called their number and told them to order the package left. At two levels of supervisor, they said they couldn't tell the driver unless I reentered purgatory to get their system to work. Which I wouldn't do.

Refused the shipment eventually. Do they realize what idiots they Are? or, are they in a blissful state of incompetence?

 – About 2 months ago.

Package due to be delivered today at 3.45pm-7.45pm. Fine, I'll go home early and be ready for it (from 3pm, just to be safe.
This morning get message - Tried to deliver package at 10.45am...

Package due to be delivered today at 3.45pm-7.45pm. Fine, I'll go home early and be ready for it (from 3pm, just to be safe.
This morning get message - Tried to deliver package at 10.45am and failed, will try again tomorrow 3.45pm-7.45pm.
Does this mean they'll actually deliver it in that time slot tomorrow? Or should I be there at 10.45am again? Why give me a 4 hour timeslot if you're going to arrive 5 hours before then? If you're going to be late and let me know, then I'll be annoyed but understanding. If you turn up 5 hours early without warning then f u...

 – About 2 months ago.

& they get a whole month.

What's crazy is those who claim others are racist, sexist, homophobic etc... never see these days/months, TV channels, parades that matches their life as...

& they get a whole month.

What's crazy is those who claim others are racist, sexist, homophobic etc... never see these days/months, TV channels, parades that matches their life as all of the above.

Entire society is messed up anymore.

 – About 2 months ago.

Pride Month??? What in the Sam Hell is that?

Where's my Male, Heterosexual, White/Native American Day?

W......t..........FFF!!!...

Pride Month??? What in the Sam Hell is that?

Where's my Male, Heterosexual, White/Native American Day?

W......t..........FFF!!!

 – About 2 months ago.

blue...

blue

 – About 2 months ago.

it is pride month. its time for the homosexuals to express themselves...

it is pride month. its time for the homosexuals to express themselves

 – About 2 months ago.

Gay chatter alert once again over there at the Cafe.

Not homophobic, but are all UPS employees gay?

Wasn't like this 10-years ago....

Gay chatter alert once again over there at the Cafe.

Not homophobic, but are all UPS employees gay?

Wasn't like this 10-years ago.

 – About 2 months ago.

It's sad to say but UPS sucks. This is my first time using UPS and I hope to never use it again. I ordered a pair of glasses on the May 14th and I kept my eye on the tracking website, everything...

It's sad to say but UPS sucks. This is my first time using UPS and I hope to never use it again. I ordered a pair of glasses on the May 14th and I kept my eye on the tracking website, everything seemed to be fine until May 21st. They came to house with my package in his hands BUT it was too good to be true when he said there was missing information on the the papers so he wasn't able to give it to me. It was chill because he said he would come back the next day. No one came. I checked the tracking website and it said that my delivery was rescheduled. I waited and nothing was updated on the website so I decided to call a day after. On the phone, they told me to wait until it was updated and so I waited and AGAIN no updates on the website. I called again, asking what was happening to my package. They told me to call my shipper so they could investigate the missing information on my package. I called my shipper the next day and gave me instructions that I didn't understand so I called UPS hoping they would give some type of hope on my package. MIND YOU there was still no update on the website. They told me that they would send a request to have my package send that day....no package. I called the next day and they said to just wait for the next update because they were looking for my package. The whole experience is beyond frustrating and is still ongoing. I have no idea what's going on with my package that I paid for, I contemplated if I should just get refunded by the shipper but my package is in my city so it wouldn't make sense. The tracking website is no help as it doesn't tell me what the hell is going on and the customer service all tell me different instructions. I've been waiting for my package for 19 days now with no updates at all. I'm never using UPS again.

 – About 2 months ago.

Email sent (today 6/1) to UPS customer service rep:
The tracking was NEVER updated. You had the package close to me at 10AM, no updates for a day.
UPS is 100% NEVER on time.

I...

Email sent (today 6/1) to UPS customer service rep:
The tracking was NEVER updated. You had the package close to me at 10AM, no updates for a day.
UPS is 100% NEVER on time.

I needed that part for this weekend.

I tell Merchants to never use UPS. You're cheap, and it shows, but your motto shouldn’t be “When you expect it to be late, lost, or never delivered.”. There was a time 10-15 years ago that UPS was the choice shipper. You’re in Atlanta! I'm in Atlanta!

You don’t even give me the choice to pick it up.

It’s not you, it’s the company you work for.
Do you not work on the weekends like all the other shippers. Why is it that when you miss Friday (100% of the time) you then state Monday. And even then it becomes Tuesday, Wednesday.

Thanx for nothing.

 – About 2 months ago.

Package 2nd day air they miss that deadline and upgrade it to Saturday delivery and then tel me the depot failed to unload the trailer it was in and pushed to Monday. UPS is super incompetent....

Package 2nd day air they miss that deadline and upgrade it to Saturday delivery and then tel me the depot failed to unload the trailer it was in and pushed to Monday. UPS is super incompetent.

 – About 2 months ago.

Bought a very expensive laptop that UPS carried. Estimated delivery was a week. A week passes, it's one city over 15 minutes away. Estimated delivery date shifts five days later (holiday+weekend.)...

Bought a very expensive laptop that UPS carried. Estimated delivery was a week. A week passes, it's one city over 15 minutes away. Estimated delivery date shifts five days later (holiday+weekend.) I go on the UPS app and see that I have the ability to pick the package up. When I select the option to hold at the location it says ready to pick up in four days, the delayed arrival date. I drive there at 1pm, far from closing time. They tell me I literally cannot have my laptop until the scheduled arrival date. I literally must let them hold it at this location for the whole holiday and weekend. f%@k UPS. Part two. I just ordered two Nintendo Switches. One is shipped from New Jersey, the other from California. I live somewhere in the middle. They both get to 3 hours away. Same facility, same time. Both sit there for a whole day. One is heading my way now and is scheduled to be delivered today. The other has been delayed for three days. WHY COULDN'T THEY BE PUT ON THE SAME TRUCK. THEY ARE LITERALLY THE SAME OBJECT BEING DELIVERED TO THE SAME PLACE AT THE SAME TIME.

 – About 2 months ago.

Had my ** passports expediated ** and also paid overnight shipping.
Tracking says it was supposed to be delivered yesterday.

UPS driver delivered a box yesterday just a box (not our...

Had my ** passports expediated ** and also paid overnight shipping.
Tracking says it was supposed to be delivered yesterday.

UPS driver delivered a box yesterday just a box (not our passports) after calling a dozen times last night to customer service with people who cant form a sentence and read off a teleprompter.

They claimed I'd get them today- NOPE! Instead they shipped Passports to FLORIDA "by accident" (I'm in CT) and I'm supposed to fly tomorrow.

Customer service is USELESS by phone to I went to a local office and stood there for an HOUR.
They couldn't find why (or where) it was in Florida -

So, Now, the Passport office has to reissue my f%@king passport and overnight it (AGAIN)

I've ALWAYS hated UPS - even trying to send a package in their office sucks... today, several people walked into their office and were turned away for some sort of changes

THEY SUCK!

 – About 2 months ago.

Always some damn excuse. A company REQUIRES me to pay for 1 day shipping (because the item is perishable) and the dumb asses at UPS ship it from Maryland to Kansas then back to KC Missouri then over...

Always some damn excuse. A company REQUIRES me to pay for 1 day shipping (because the item is perishable) and the dumb asses at UPS ship it from Maryland to Kansas then back to KC Missouri then over to Louisville KY then to Seattle WA to get it to me in Idaho. Wonder why it's delayed? Some idiot monkey put it on the wrong plane and then the games begin ..... now it won't be here until MONDAY ...... Shipped THURSDAY! Funny how priority one day means different things to the shippers. Hate them.

 – About 2 months ago.

I cannot describe how much I hate UPS. Everytime someone tells me they are shipping UPS, I literally get angry. They arrive so LATTTEEEEEEEEEE, when a day is friggn over, every...

I cannot describe how much I hate UPS. Everytime someone tells me they are shipping UPS, I literally get angry. They arrive so LATTTEEEEEEEEEE, when a day is friggn over, every time!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

aaaaagggggjhhhh!!!!!!!!!!!!!!!!!!!!!!!!!!!!

 – About 2 months ago.

I cringe every time something ships to me via UPS. Today was no different, ordered a part needed for a customer overnight, paid 80 dollars. Never showed up, called customer service said there was...

I cringe every time something ships to me via UPS. Today was no different, ordered a part needed for a customer overnight, paid 80 dollars. Never showed up, called customer service said there was weather problems in Louisville. I checked the airport flight status every commercial flight left, so that is a total lie. Then they said it got lost their hub. Every single time Ups ships something for me there is some type of problem. They lie and never pay for their stupidity. They should go out of business.

 – About 2 months ago.

I live in a city with my address clearly marked in my home yet UPS is incapable of delivering packages to me correctly. Today a package I ordered was delivered, on day 3 after getting guaranteed 2-day...

I live in a city with my address clearly marked in my home yet UPS is incapable of delivering packages to me correctly. Today a package I ordered was delivered, on day 3 after getting guaranteed 2-day shipping, to the wrong address. I get packages delivered on a regular basis and at least 50% of the time there is a problem, you'd think by now they would figure out where the f%@k I live. I can only assume the delivery driver in my neighborhood is an absolute moron and/or the laziest employee they have.

 – About 2 months ago.

waited for a package that was NOT delivered yesterday, spent all morning waiting.
Yesterday they left a note, saying they would have come the next business day.
today, I realize the guy...

waited for a package that was NOT delivered yesterday, spent all morning waiting.
Yesterday they left a note, saying they would have come the next business day.
today, I realize the guy had just dropped my envelope to the UPS store without even coming to try to deliver it properly!
what an asshole.

 – About 2 months ago.

THEY HONK THEIR HORN ALL THE TIME! Has anyone had luck getting UPS to stop this inane ands obnoxious practice? We had our city's attorney speak to them (honking is against city ordinance) and they...

THEY HONK THEIR HORN ALL THE TIME! Has anyone had luck getting UPS to stop this inane ands obnoxious practice? We had our city's attorney speak to them (honking is against city ordinance) and they still do it. What gives?? I

 – About 2 months ago.

UPS puts out a long list of cites with Saturday ground delivery here:

https://www.ups.com/assets/resources/media/Saturday-Ground-metro-areas.pdf

Yet I waste time trying to...

UPS puts out a long list of cites with Saturday ground delivery here:

https://www.ups.com/assets/resources/media/Saturday-Ground-metro-areas.pdf

Yet I waste time trying to ship perishable packages directly into these major cities for Saturday delivery (NOT the surrounding areas) and 9 out of 10 times this week it does not offer Saturday delivery at all.

This list and "service" is a joke. 91% of the population now served? Ridiculous lie.

 – About 2 months ago.

I get 30-50 parcels delivered a month. All different sizes & shapes.

Rarely does UPS deliver them and it's from a vast swath of shippers. ...

I get 30-50 parcels delivered a month. All different sizes & shapes.

Rarely does UPS deliver them and it's from a vast swath of shippers.

 – About 2 months ago.

i literally paid extra to get my package sooner and not the ass crack of june ! my package is literally a day late and 45 minutes away from
me and y'all are telling me u can't deliver it...

i literally paid extra to get my package sooner and not the ass crack of june ! my package is literally a day late and 45 minutes away from
me and y'all are telling me u can't deliver it today? smfh

 – About 2 months ago.

Package shipped 4 days ago. I checked UPS tracking. It arrived in my town today (Saturday) Delivery is scheduled for next wednesday. They're going to sit on it for an extra 4 days for...

Package shipped 4 days ago. I checked UPS tracking. It arrived in my town today (Saturday) Delivery is scheduled for next wednesday. They're going to sit on it for an extra 4 days for what?

Just because they weren't paid a ridiculous overcharge for 2 day service?

 – About 2 months ago.

It's unbelievable how you rarely hear about eBay shipments. Billions of shipments over the last few years and a very small amount go via UPS.

If you buy a wheel for your car that...

It's unbelievable how you rarely hear about eBay shipments. Billions of shipments over the last few years and a very small amount go via UPS.

If you buy a wheel for your car that possibly is shipped UPS. The majority are 1:18 scale cars, electronics, sports memorabilia etc...

All you hear about is Amazon, Amazon and eBay is an after thought in e-commerce. Nothing could be further from the facts.

 – About 2 months ago.

yall always find a way to f%@king disappoint me huh f%@k y'all...

yall always find a way to f%@king disappoint me huh f%@k y'all

 – About 2 months ago.

I requested to a shipper to use FedEx, they obliged. One refused and stuck with UPS. I have the two packages from FedEx in my home and unpacked, and I'm on a f%@king adventure to try to figure out...

I requested to a shipper to use FedEx, they obliged. One refused and stuck with UPS. I have the two packages from FedEx in my home and unpacked, and I'm on a f%@king adventure to try to figure out where the f%@k UPS delivered my package. UPS likes to live in a fantasy land where everyone can literally schedule their days around a delivery. FedEx is apparently aware that this is just 1 part of the day, a part that is SUPPOSED TO BE pleasurable, but UPS acts as though they are doing you a FAVOR by delivering a package. It's not enough that you paid for the object AND THE SHIPPING, no, they take no risk and will not give you ANY ASSISTANCE let alone COMPLETE THEIR ACTUAL JOB. I can't believe how terribly UPS sucks!!! I get stressed out every goddamn time a shipper picks UPS and they HAVE YET to make it a painless experience! Oh my god! I hate UPS so much!!!!!!!!!!!

 – About 2 months ago.

Package was ready for pickup on Thursday and was supposed to be delivered Friday. Was never picked up from shipper and "delayed by one business day" and won't be delivered until Tuesday,...

Package was ready for pickup on Thursday and was supposed to be delivered Friday. Was never picked up from shipper and "delayed by one business day" and won't be delivered until Tuesday, thanks to Memorial Day being Monday and not prioritizing delayed packages.

"We didn't do our job properly and we sure as f%@k aren't going to do anything about it over the weekend, so f%@k you, customer. You'll have to wait four additional days while we do f%@k all."

Thanks.

 – About 2 months ago.

They will gladly accept your money to ship and the additional money to protect your shipment but when your shipment is damaged, they will say and do anything they can to avoid having to come through...

They will gladly accept your money to ship and the additional money to protect your shipment but when your shipment is damaged, they will say and do anything they can to avoid having to come through on their end. They keep wanting to shift the blame to anyone but themselves claiming that it wasn't packed right (packed exactly how they suggested), that it wasn't their fault (whose fault would it be once in their possession?), that you picked a declared value but that doesn't mean they'll cover it and their damage department makes the call if it was their fault (what?), that they don't need to see the package to know it was packed incorrectly (again, what?). I've been dealing with this since the end of March and still UPS claims this isn't their fault.

 – About 2 months ago.

fh...

fh

 – About 2 months ago.

my situation is tooo much to go into detail, all i have to say is dont ship any of your packages through ups, they f%@king suck...

my situation is tooo much to go into detail, all i have to say is dont ship any of your packages through ups, they f%@king suck

 – About 2 months ago.

UPS SUCKS DICK AND DOES NOT GIVE YOU YOUR MONEY BACK WHEN THEY DESTROY YOUR ITEM AND THEN THEY HOLD IT HOSTAGE. DEATH TO UPS....

UPS SUCKS DICK AND DOES NOT GIVE YOU YOUR MONEY BACK WHEN THEY DESTROY YOUR ITEM AND THEN THEY HOLD IT HOSTAGE. DEATH TO UPS.

 – About 2 months ago.

I just love the new "promo code" discount from UPS. Has anyone seen any discount at all? If anything the price looks higher. Good old UPS. It won't be long before the blue trucks...

I just love the new "promo code" discount from UPS. Has anyone seen any discount at all? If anything the price looks higher. Good old UPS. It won't be long before the blue trucks (Amazon) will be taking away UPS's business. And I for one won't be sad. The UPS drivers are overall good people, but their company is lousy.

 – About 2 months ago.

Driver decided the best move was cut the lock on my fence gate to get to my home. A few times they crammed boxes into our small mailbox and last time I had to cut the mailbox open to get the package...

Driver decided the best move was cut the lock on my fence gate to get to my home. A few times they crammed boxes into our small mailbox and last time I had to cut the mailbox open to get the package out for my wife.
Unfortunately can’t chose who ships with eBay or Amazon! I really badly hate UPS and hope they go out of business. Some worthless POS employees in Ohio.

 – About 2 months ago.

I will take UPS over always late FEDEX....

I will take UPS over always late FEDEX.

 – About 2 months ago.

UPS choice member (not for long)-sent an e-mail stating Saturday delivery for a package that requires an actual signature (not website e-sign). Delivery window 2-6 PM EST. Waited all day for delivery....

UPS choice member (not for long)-sent an e-mail stating Saturday delivery for a package that requires an actual signature (not website e-sign). Delivery window 2-6 PM EST. Waited all day for delivery. Called agent at 5:20 PM and was told still a Saturday delivery, and could be as late as 8 PM. Called agent at 7:40 PM to inquire about delivery, only to be rudely told package was now scheduled for MONDAY! A day wasted!

 – About 2 months ago.

The idiots @UPS delivered a 24K check to the wrong address a city a way. Chased the package and missed a half day work and then it was finally delivered to my house. They won't waive the $36...

The idiots @UPS delivered a 24K check to the wrong address a city a way. Chased the package and missed a half day work and then it was finally delivered to my house. They won't waive the $36 delivery fee or even reduce it.

 – About 2 months ago.

I payed for UPS express which says I'm supposed to receive it by 10:30 AM. I stand in my kitchen while looking outside my kitchen window overlooking my street from 8:00 to 10:20 AM only to receive...

I payed for UPS express which says I'm supposed to receive it by 10:30 AM. I stand in my kitchen while looking outside my kitchen window overlooking my street from 8:00 to 10:20 AM only to receive a notification that I wasn't there for the attempted delivery. The driver never even drove down my street or left a slip. I feel ripped off.

 – About 2 months ago.

I put in the wrong address and I cant change my address because i need to put in a infonotice number but i havnt recieved a infonotice number because the my address is incorrect so they cant give to...

I put in the wrong address and I cant change my address because i need to put in a infonotice number but i havnt recieved a infonotice number because the my address is incorrect so they cant give to me and literally no way online WHAT THE FK

 – About 2 months ago.

Item guaranteed delivered next day.
Item has been lost
Depo f%@king useless
Customer services a f%@king joke...

Item guaranteed delivered next day.
Item has been lost
Depo f%@king useless
Customer services a f%@king joke

 – About 2 months ago.

UPS sent my package back to the sender because they said my house wasn't a deliverable address.

The US Post Office delivers there everyday. Fed Ex does as well. The trash man...

UPS sent my package back to the sender because they said my house wasn't a deliverable address.

The US Post Office delivers there everyday. Fed Ex does as well. The trash man comes once a week.

How the hell can a place I have lived in for over 30 years NOT be a deliverable address?!!!

UPS SUCKS!!! Their customer service reps are useless.

DO NOT USE UPS!!!

 – About 2 months ago.

Was going to drive to Costco for my birdseed but Amazon ships it either Next Day Air or 2nd Day Air via UPS.

Paper Towels, Dog Food, Lawn Fertilizer, Diapers, Bird Seed all at comparable...

Was going to drive to Costco for my birdseed but Amazon ships it either Next Day Air or 2nd Day Air via UPS.

Paper Towels, Dog Food, Lawn Fertilizer, Diapers, Bird Seed all at comparable prices.

Why lift the Cheetos bags & Fun Size bag of Snickers off our tummy to fight traffic.... which reminds me.

Why are we not having our junk food shipped as well?

Happy Gaming! :-D

 – About 2 months ago.

G'bye UPS CEO Abney

Facing pressure on one-day shipping, Amazon offers its workers $10K to quit their jobs — and start their own delivery services
By Leslie Albrecht

G'bye UPS CEO Abney

Facing pressure on one-day shipping, Amazon offers its workers $10K to quit their jobs — and start their own delivery services
By Leslie Albrecht
Published: May 13, 2019 4:20 pm ET

Successful delivery service operators can make $75,000 to $300,000 in profits, the online retail giant says.

 – About 2 months ago.

UPS normally delivers items to my door when I'm not home. Today I had a 50lb package that should be delivered. Suddenly they "weren't comfortable" leaving it at my door "because I...

UPS normally delivers items to my door when I'm not home. Today I had a 50lb package that should be delivered. Suddenly they "weren't comfortable" leaving it at my door "because I wasn't home" so they delivered it to the office of the neighborhood I live in, which is three streets over. Fairly certain they were just too lazy to drop it off and that they dropped it off before they even checked to see if I wasn't home.

 – About 2 months ago.

From looking at 'working at UPS' videos on Y.T., it's my belief what separates the UPS pre-2000 to today is the entire different supervision techniques used around the country. It was...

From looking at 'working at UPS' videos on Y.T., it's my belief what separates the UPS pre-2000 to today is the entire different supervision techniques used around the country. It was known in the past as a hard job with excellent pay in a short period of months or years with pride & respect. Whereas today it's about excellent benefits, very hard work that's constantly monitored with a much longer window to make excellent pay... little to no respect or pride. This includes a 20+ year hourly at full scale who has no respect towards any new hire and also any 10+ year full time supervisor or manager that has no respect towards any new P.T. salaried employee. The customer satisfaction pride has been reduced by a large margin. It's all about #'s today and every facility seems to run different rules and guidelines on how it's managed.

UPS is in trouble in the future. The CEO stating Amazon isn't a threat recently is Trump-Like and can't be removed, but make no mistake. UPS is slowly decaying from the inside-out.

 – About 2 months ago.

I have a package of 20lb that was lost. How can that large package be lost !?

When I try to file a claim on Google Chrome and it get stuck on the page. I have to go to Safari to finish...

I have a package of 20lb that was lost. How can that large package be lost !?

When I try to file a claim on Google Chrome and it get stuck on the page. I have to go to Safari to finish it.

 – About 2 months ago.

They routinely hold packages in my town for days before delivery. What is the point of this? Are they charging rent for storing packages? Seems like it would be cheaper just to deliver them. When...

They routinely hold packages in my town for days before delivery. What is the point of this? Are they charging rent for storing packages? Seems like it would be cheaper just to deliver them. When ever I contact them, they state I don't understand their business. Well I don't have to understand their business to know they don't know what they are doing.

 – About 2 months ago.

NDA Saver scheduled to arrive yesterday will be delivered Monday. Why lie on all this.

1. UPS stated they'd deliver on Saturday to over 5800 U.S. cities ground and air by the end of...

NDA Saver scheduled to arrive yesterday will be delivered Monday. Why lie on all this.

1. UPS stated they'd deliver on Saturday to over 5800 U.S. cities ground and air by the end of 2018. (Not True)

2. Amazon is not working with UPS at all to get this package to me right away such as today. Otherwise they'd use more than the skeleton crew that only delivers Saturday Next Day Air Premium.

3. Amazon states if hasn't arrived by this Friday please contact us. That is unacceptable. If you have a Next Business Day Delivery and it's late. Should be able to contact immediately and not 1-week later.

Amazon & UPS need to clean up their integrity and be more forthright on their shipments.

We're sorry your package is late
We're working with the carrier to get your package back on track, and we'll let you know when your package is out for delivery.
Please come back Friday if you still don't have it and we'll help you out.
Was expected Friday, May 10.

 – About 2 months ago.

We're a voiceless Army. Nothing can be done. Nobody listens at UPS. The 1-800# directs you to a person in Central America, South East Asia or India. UPS just cares about $$$ as individuals from...

We're a voiceless Army. Nothing can be done. Nobody listens at UPS. The 1-800# directs you to a person in Central America, South East Asia or India. UPS just cares about $$$ as individuals from top to bottom. Customer Service & Appreciation is long gone from UPS.

 – About 2 months ago.

UPS SUCKS!!!!!!!! Not home to sign for package. I live in a place that charges me rent, as a result I have a job. When i paid extra to have it redirected to my job, the address somehow didn't...

UPS SUCKS!!!!!!!! Not home to sign for package. I live in a place that charges me rent, as a result I have a job. When i paid extra to have it redirected to my job, the address somehow didn't exist....... Called a few times to people that sort of speak english. Where my package will end up broken eventually is unknown to me.

 – About 2 months ago.

Idiots sent my package to the wrong carrier facility... Won't be able to complete a project I needed to get done over the weekend accordingly....

Idiots sent my package to the wrong carrier facility... Won't be able to complete a project I needed to get done over the weekend accordingly.

 – About 2 months ago.

1Z000000"13"..........= NDA Saver
1Z000000"01"..........= Next Day Air
1Z000000"02"..........= 2nd Day Air
1Z000000"03"..........=UPS Ground

1Z000000"13"..........= NDA Saver
1Z000000"01"..........= Next Day Air
1Z000000"02"..........= 2nd Day Air
1Z000000"03"..........=UPS Ground

There's more different codes for services such 3-Day Select & Signature Required etc.

The aforementioned top 4 are the majority of shipments.

 – About 2 months ago.

I HATE THIS f%@kING COMPANY!!!! SEARS places an order for repair part for my treadmill. Parts were on back order which took longer than expected. When the parts final shipped the package arrived...

I HATE THIS f%@kING COMPANY!!!! SEARS places an order for repair part for my treadmill. Parts were on back order which took longer than expected. When the parts final shipped the package arrived with a big f%@king whole in the bottom and surprise, the front roller I paid $202 was not there. Still waiting for a reshipment but the arrogance that the package was left (damage side down, in between my storm door and front door sends me into infinite rage).

 – About 2 months ago.

The worst part of tracking your package is the lack of accuracy on any late shipments. UPS leads the field in my opinion on misinformation.

For example I have a NDA Saver that is...

The worst part of tracking your package is the lack of accuracy on any late shipments. UPS leads the field in my opinion on misinformation.

For example I have a NDA Saver that is scheduled to arrive to the house at 9pm tonight. The last scan was at 5:39am this morning 400-miles away. I already received a different NDA Saver from UPS today at 4:00pm. Both tracking numbers have a "13" after the first 6-numbers so that means NDA Saver. I personally know this second one will not arrive at 9pm but almost all other customers wouldn't know that. So all the thousands nationwide experiencing the same situation are at home expecting the UPS driver to show up at 9pm tonight. To a lot it isn't life or death it comes Monday. However, next day service should be honestly explained that a plane is down, weather is too foggy or UPS accidentally rerouted it. Sh*t happens... but to keep customers just hanging like this all day is some shady uncaring BS.

So my package never got a final destination scan or an out for delivery scan today. It is late... I don't care that much it is late.... it's the tracking that says it will be at my door by 9pm tonight that is the issue. The tracking will show late in the next couple hours. That's just not right.

 – About 2 months ago.

UPS Stock 5-years ago vs today

05/29/2014 = $104.06 close

05/08/2019 = $101.85 close

Approx Adjusted close for 5-years including 20-dividend payouts = $18.00...

UPS Stock 5-years ago vs today

05/29/2014 = $104.06 close

05/08/2019 = $101.85 close

Approx Adjusted close for 5-years including 20-dividend payouts = $18.00 est.

As bad as this looks, that's a 17% gain over 5-years.

 – About 3 months ago.

Paid $19 dollars for shipment of a 1 pound package. Tracking showed it was supposed to show up on a Monday. It didn't show up, so I checked tracking again, and it was delayed by weather. Okay, I...

Paid $19 dollars for shipment of a 1 pound package. Tracking showed it was supposed to show up on a Monday. It didn't show up, so I checked tracking again, and it was delayed by weather. Okay, I will give them a extra day.

Next day, checked tracking, and it said the same thing! I called customer service and they put me through to the local hub. Dispatcher promised it would be delivered the next day.

Next morning I checked tracking. It said package was being held for customer pickup! Driver had wrote this on the package!

I will avoid UPS even it if cost me a little more to ship a different carrier!

 – About 3 months ago.

They should really change it from Brown to Gay over there at the Cafe.

Maybe the Igotmore$thanusoblowmecafe

What a bunch of "L"...

They should really change it from Brown to Gay over there at the Cafe.

Maybe the Igotmore$thanusoblowmecafe

What a bunch of "L"

 – About 3 months ago.

My package shipped Next Day Air on a Wednesday, scheduled delivery before 4:30 Thursday. I wont get it until Monday (maybe their still crapping themselves trying to decide if its faster to put it on a...

My package shipped Next Day Air on a Wednesday, scheduled delivery before 4:30 Thursday. I wont get it until Monday (maybe their still crapping themselves trying to decide if its faster to put it on a plane or a train??) Failed to put it on the plane, then they put it on the wrong plane and had to send it back to origin and sent it an alternative rout. Incompetence at its finest.

 – About 3 months ago.

Seems stupid to me to have my property arrive in the UPS hub late Friday or early Saturday with enough time to load in onto the delivery truck and deliver it Saturday but hold it until late in the day...

Seems stupid to me to have my property arrive in the UPS hub late Friday or early Saturday with enough time to load in onto the delivery truck and deliver it Saturday but hold it until late in the day Monday. I see the truck go by my house several times almost everyday Monday - Saturday. It looks like they want to piss you off by making you wait two additional days to receive your property. They will not let you come pick it up either, wonder how they stay in business!

 – About 3 months ago.

I live in Mansfield, OH. Whenever I go out, thinking "they always show up at 4 PM, they show up at 1:30- 2:30 PM and leave a notice on my door. Though one idiot left 40 lbs of cat litter sitting...

I live in Mansfield, OH. Whenever I go out, thinking "they always show up at 4 PM, they show up at 1:30- 2:30 PM and leave a notice on my door. Though one idiot left 40 lbs of cat litter sitting in my apt building hallway. And somehow it got stolen!

Also, UPS NEEDS to hire more drivers! their drivers are supposed to cover Mansfield, Shelby, and Ontario! And guess how many drivers they have? 2. Yep, 2! For all the businesses, Drs offices, hospitals, AND private residences!!! WTF?!

No wonder they sometimes deliver at 4:30 PM! Get it together you guys!

 – About 3 months ago.

Is UPS going to deliver Saturday Ground to over 5800 cities now that the contract has been ratified?...

Is UPS going to deliver Saturday Ground to over 5800 cities now that the contract has been ratified?

 – About 3 months ago.

worthless employees protected by a union throwing my packages at the door 'sorry i have a couple of steps'. packages coming in half a package and they do not care about any type of...

worthless employees protected by a union throwing my packages at the door 'sorry i have a couple of steps'. packages coming in half a package and they do not care about any type of accountability even when you lose business and mis deadlines.

 – About 3 months ago.

I found my packages in my garbage can holder at the end of my driveway 3 days in a row. I even called and asked that this not happen again and again!!!! I worked for the USPS and would have never...

I found my packages in my garbage can holder at the end of my driveway 3 days in a row. I even called and asked that this not happen again and again!!!! I worked for the USPS and would have never considered placing a someone's parcel in the garbage. Good Job UPS.

 – About 3 months ago.

Paid extra extra $ for Next Day Air Early delivery service to New Jersey - promised by 08:00 am. Been tracking all day with no change - "In Transit" - now 3:20 pm and the status is...

Paid extra extra $ for Next Day Air Early delivery service to New Jersey - promised by 08:00 am. Been tracking all day with no change - "In Transit" - now 3:20 pm and the status is "Still in facility in Providence, RI"

Houston, we have a problem...

 – About 3 months ago.

WCT pension trust is fund last 3-year break down.

01/01/2016 $41,074,199,000 91.7%
01/01/2017 $42,556,769,000 91.2%
01/01/2018 $43,770,547,000 91.9%

Never missed...

WCT pension trust is fund last 3-year break down.

01/01/2016 $41,074,199,000 91.7%
01/01/2017 $42,556,769,000 91.2%
01/01/2018 $43,770,547,000 91.9%

Never missed a pension payment since 1955.

 – About 3 months ago.

The only outta pocket expense for all the below benefits a UPS employee has is $60-$100 Union Dues a month. Depending on part-time or full-time employment.

5,000 jobs in 4.3 years... UPS...

The only outta pocket expense for all the below benefits a UPS employee has is $60-$100 Union Dues a month. Depending on part-time or full-time employment.

5,000 jobs in 4.3 years... UPS is hiring.

 – About 3 months ago.

UPS drivers contract was finalized at 12:01am on April 29th. Drivers now make $37.70 an hour and August 1st, they get a raise to $38.40 and every hour worked after 8-hours will be at overtime rate of...

UPS drivers contract was finalized at 12:01am on April 29th. Drivers now make $37.70 an hour and August 1st, they get a raise to $38.40 and every hour worked after 8-hours will be at overtime rate of $57.60. Even if they work just one 10-hour day a week. They'll get $38.40 x 8 & $57.60 x 2. That equates to $422.40 a day on a 10-hour shift. Which is a normal UPS drivers day.

7-paid holidays a year
40-sick day hours a year
8-weeks paid vacation after 25-years, 9-weeks paid vacation after 30-years
(That includes vacations all paid at 45-hours and a float type vacation at 40-hours)
Medical, RX,Dental & Optical paid at a cost of $0.00 for your career after 9-months from your hire date.

UPS hiring 5,000 employees by 2023.

Best Union/Company marriage in the world. Retirement pension guaranteed after 5-years vested in union and paid in full/100% after 25-years(at 55), or paid 100% pension at 30-years(at age 50).

Teamsters/UPS just some of the benefits. Matching 401(k), legal payments for divorce, child custody & support. UPS stock discount purchase. FMLA leave time for pregnancy or family care. Scholarship tuition for employees and their families.

 – About 3 months ago.

UPS drivers must be under a lot of stress these days! Can't find my address and now they're using the United States Post Office to deliver their packages the last three years I've had...

UPS drivers must be under a lot of stress these days! Can't find my address and now they're using the United States Post Office to deliver their packages the last three years I've had packages totally smashed, food items sent out each day on their truck to the point they were overheated and rancid when I went to pick them up at the station. Station personnel has been aloof and arrogant when they question if it's my right address after looking at my driver's license and verifying that it's the right address! There attitude is off the chart I feel for anyone who has to receive a package from UPS.

 – About 3 months ago.

Growing up in a family business, the UPS delivery guy was selling cocaine on his route. Moved to New England after med school and learned about the pressure management put the drivers under, the hard...

Growing up in a family business, the UPS delivery guy was selling cocaine on his route. Moved to New England after med school and learned about the pressure management put the drivers under, the hard drinking jock culture and burn out, the toll on marriages and so on. Unhealthy work environment par excellence.
It's sad, but doesn't require a college degree, and apparently the pay is adequate. So I feel a little guilty piling on. But, their culture seems uncannily good at making customers furious.
I was up at the local UPS store to drop off a return to Amazon a couple of weeks ago where an angry customer was losing his mind with the incompetent manager. I waited in line for twenty minutes before the guy could fix the problem on their Soviet-like computer system.
Two packages lost from online vendors I ordered from in the past week. Destroyed plants I received
from a reputable nursery a couple weeks before that. Sometimes they leave packages at my condo building, but ususually they claim that they tried to deliver when they definitely did not.
Right now I'm waiting for another shipment of live plants for six days, and their phoney tracking system says they were unable to deliver the package to their own "Access Point."
I tried signing up with their "My Choice" app which has locked me out for the past two months. I tried contacting them by email. They said, variously, they couldn't find a record of me, and then that it was because I was out of the country. No I wasn't. Well, they decided, they'd have to investigate, and referred me to some dept they failed to specify.

You hear stories like this small sample of my life dealing with this banana republic of a company. But how much abuse can a person take? I'm certainly at the point of swearing off any vendor who ships by this company that seems to be run by the current government of Venezuela under the leadership of Pee-Wee Herman.

 – About 3 months ago.

We shipped a piece of equipment to a hospital in Florida. The shipment got to our customer WITHOUT a box! The customer refused it so we got it back only in bubble wrap. We recertified the unit,...

We shipped a piece of equipment to a hospital in Florida. The shipment got to our customer WITHOUT a box! The customer refused it so we got it back only in bubble wrap. We recertified the unit, then repackaged and reshipped. UPS would not reimburse us for the delivery charge of the item then destroyed. We were just looking for our $42 back.
Please please please Amazon...get into the shipping business so you can make this company actually care about doing a good job.

 – About 3 months ago.

Called UPS on 4/24/19 when new Dell laptop was noted as delivered, got back to office, no package found.
• 3:45pm > Called UPS to tell them I don't have it.
○ Also called Dell...

Called UPS on 4/24/19 when new Dell laptop was noted as delivered, got back to office, no package found.
• 3:45pm > Called UPS to tell them I don't have it.
○ Also called Dell to inform them of no delivery, 8days to reorder and deliver.
○ Requested UPS to have Wyoming office management to call me to figure this out.
○ Was given case #1-122615678565
• 4:33pm > no call, and noticed on UPS tracking it was picked up, and called UPS again.
○ After nearly 30min call, was told it was delivered to wrong location.
○ Was also told driver will need to pick it up, I cannot pick it up.
○ Was told I should receive a call within an hour.
• 7:23pm > NO call back from Wyoming UPS, so I called UPS again
○ Was forwarded to a supervisor.
○ He told me he would help track this package and I would get it next day 4/25.
• 9:53pm > checked UPS tracking to find package was retrieved and will be sent back to shipper
○ Called UPS again and was told I would receive package next day 4/25
○ Told person I spoke with I had zero confidence in UPS to deliver.
Called UPS on 4/24/19 when I checked tracking to find it is indeed being returned to sender.
• 8:10am > Got escalated to supervisor again and discussed entire issue.
○ Requested that an investigation be opened into the Wyoming location to determine what went wrong and how do we fix it.
○ Also requested to be connected to next supervisor to escalate this issue, but busy and would be called back.
○ Was given case #1-122675917874
Called Dell to speak with them to help investigate why shipment was not made.
• They will ship new computer via FedEx.
• Asked to speak w/shipping manager to help with any address issues.
• Call escalated with shipping dept, was told they will investigate the matter.
Called UPS - Spoke to Alex (female)
• Wanted to know why no one called me back.
• She proceeded to tell me address was incomplete from shipper.
• I told her we get deliveries all day long, no problem, but that still does not explain why no call back.
• She kept going on about address, and that is why it went back to sender.
• Told her again she did not answer my questions.
• Same thing from her, after 15min, I told her I will assume UPS does not care and will never use them again.

 – About 3 months ago.

Got next day air because I’m impatient and I hate waiting for packages and it’s day 3 still waiting for my package. Literally the worst shipping company on the planet I have nothing but problems...

Got next day air because I’m impatient and I hate waiting for packages and it’s day 3 still waiting for my package. Literally the worst shipping company on the planet I have nothing but problems when I use UPS. f%@k UPS.

 – About 3 months ago.

Currently waiting on a package to a commercial address that takes frequent deliveries. Delivery say was moved to accomodate a day we're typically closed. Thats okay. Shipment is OFD next day....

Currently waiting on a package to a commercial address that takes frequent deliveries. Delivery say was moved to accomodate a day we're typically closed. Thats okay. Shipment is OFD next day. Nothing arrives and its back "in transit." Was told by a co-tenant that they saw a UPS truck stop next to the building and drive away. That night, tracking updated: "This package is being held for a future delivery date." Definitely not something I requested, but I'm sure customer service would tell me otherwise. That new delivery date is supposed to be today. We'll see what happens.

 – About 3 months ago.

...

 – About 3 months ago.

The Customer Service line DOES NOT EXIST. They just leave you on blank tone and you can't speak with anyone....

The Customer Service line DOES NOT EXIST. They just leave you on blank tone and you can't speak with anyone.

 – About 3 months ago.

There is no way you can speak to a human being any more. Their voice system does not recognize English speaking voices, and it won't allow you to speak to an agent. And if you are lucky to get...

There is no way you can speak to a human being any more. Their voice system does not recognize English speaking voices, and it won't allow you to speak to an agent. And if you are lucky to get to an agent, it's like talking to a Windows XP computer: They have limited knowledge and they do not want to help you. They usually tell you they need a week before they can open a case!!

 – About 3 months ago.

Good grief. For the 20th time, UPS has failed to deliver something at the promised time... but this time I was really counting on it being there. Worse, it was delayed for Friday delivery due to a...

Good grief. For the 20th time, UPS has failed to deliver something at the promised time... but this time I was really counting on it being there. Worse, it was delayed for Friday delivery due to a breakdown--but they won't deliver it until Monday. If I could have the option with Amazon and Walmart to ship only FedEx, I absolutely would, even if I had to pay more.

 – About 3 months ago.

Well, after dealing with UPS before and the fact that it took nearly a month for a previous item to ship, I had decided to try them out again, mainly due to the fact that I had no other choice, since...

Well, after dealing with UPS before and the fact that it took nearly a month for a previous item to ship, I had decided to try them out again, mainly due to the fact that I had no other choice, since the store I had purchased my item from only provided UPS shipping. Now, please note that I needed this item by Easter day (today), and it still hasn't arrived. I had ordered the item on March 26, 2019. Nearly a month ago. Still has not arrived. Well, that ruins my plans for Easter. I gave them another chance, and they blew it. Please note that I can't call them either, as my phone is deactivated and has no minutes. Calling them wouldn't have made much of a difference anyways. Their customer service is absolute shit. Never ordering an item that ships via UPS again.

 – About 3 months ago.

Very important package, shipped to me via next day air. I get notification to find that there was attempted delivery in THE WRONG CITY 5 MILES AWAY FROM ME YET THE "Ship to" ADDRESS IS THE...

Very important package, shipped to me via next day air. I get notification to find that there was attempted delivery in THE WRONG CITY 5 MILES AWAY FROM ME YET THE "Ship to" ADDRESS IS THE CORRECT CITY.

 – About 3 months ago.

Ordered an Easter gift on Amazon at 11:25pm Friday and the post office is delivering it Easter Sunday.

USPS is there for the customer! :)

I order almost all Amazon Prime on...

Ordered an Easter gift on Amazon at 11:25pm Friday and the post office is delivering it Easter Sunday.

USPS is there for the customer! :)

I order almost all Amazon Prime on Thursday or Friday knowing that 95% of the time USPS or FedEx will deliver it either Saturday or Sunday. The other 5% UPS brings Mon-Wednesday.(depending on processing)

 – About 3 months ago.

My envelopes were damaged, wrinkled, and tire tracks all over them. And I paid way more than US Mail. Another package sent TO me was redirected to an access point. Drove there but package not there....

My envelopes were damaged, wrinkled, and tire tracks all over them. And I paid way more than US Mail. Another package sent TO me was redirected to an access point. Drove there but package not there. Called next day and access point will not tell me if they have it. Guess I’ll shlep over there again. FedEx is far superior, and heaven forbid USPS is also better.

 – About 3 months ago.

I had a very important package being delivered. UNFORTUNATELY they chose UPS. I needed to sign for the package and wasn’t going to be home on the ship date. I went into my account and changed the...

I had a very important package being delivered. UNFORTUNATELY they chose UPS. I needed to sign for the package and wasn’t going to be home on the ship date. I went into my account and changed the date to the following day (FOR A FEE OF $5).

I received confirmation of the change from UPS via email. The tracking information kept saying it was coming on the original date. I finally tried to find out information online (NOTHING) then I attempted to call customer service. You can’t get through to an actual person without your tracking number. Well I had that number but for whatever reason the computer didn’t understand me for HALF AN HOUR. I kept just trying to override the tracking number and finally got customer service.

The woman who first took my call didn’t understand what I was saying. All she kept saying was my package was to be delivered on X (the original date). I finally had to get a supervisor. The supervisor ASSURED me my package would arrive the day I paid the extra money for (the following day). Then I was told that UPS would just REDELIVER my package if I weren’t home. Even though I’m giving them ample notice that I won’t be home. When I asked why are they TAKING MY MONEY for something that is automatically going to happen? She said she only followed UPS policy. THIS IS THE MANAGER saying this.

I was annoyed and frustrated with this overall incompetence of the customer service people (who are all outsourced to another country!!), poorly designed and uninformed website & taking money from me for no reason.

My package was delivered on the original date given to me when it was sent. Attempting to change the date (twice in my case) is a waste of your time and money. I then had to go chasing it for three days!!

Thank God for other shipping methods like USPS and Fedex.UPS will never thrive in this ever evolving world. They’re just old, not even old school.

Don’t use UPS if you can avoid it.

 – About 3 months ago.

I used to own a UPS Store. It is NOT profitable. They are a corporate monster.
They make you buy everything through them at double the price. Stay away...

I used to own a UPS Store. It is NOT profitable. They are a corporate monster.
They make you buy everything through them at double the price. Stay away

 – About 3 months ago.

4/17/19: UPS has changed our separate morning delivery to late afternoon combined with our outgoing pick-up! We are a retail store, we need product earlier in the day! This makes it a day late- as...

4/17/19: UPS has changed our separate morning delivery to late afternoon combined with our outgoing pick-up! We are a retail store, we need product earlier in the day! This makes it a day late- as staff that receives parcels are long gone by 5pm! this is utterly ridiculous!

 – About 3 months ago.

They are so slow compared to USPS and they lost my package. My success rate with UPS is extremely low compared to USPS or even FedEx. If I had an option to forward all my mail to USPS instead of UPS,...

They are so slow compared to USPS and they lost my package. My success rate with UPS is extremely low compared to USPS or even FedEx. If I had an option to forward all my mail to USPS instead of UPS, I would do it in a heart beat.

 – About 3 months ago.

Where do I even start. The lying sacks of shit had my package scheduled for today. BUT THEN TURNS OUT THE f%@kING THING WASN'T EVEN IN PHYSICALLY IN THE SAME f%@kING CITY!
that's not...

Where do I even start. The lying sacks of shit had my package scheduled for today. BUT THEN TURNS OUT THE f%@kING THING WASN'T EVEN IN PHYSICALLY IN THE SAME f%@kING CITY!
that's not an arival now is it?

Your package can still arrive April 18 - April 19
and you assholes can tell the f%@king trooth I told those some bitches
Here is the actuall text those pond scum gave me for the f%@king "arival scan"
7:32 PM
Package arrived at a carrier facility
Santa Fe, NM US
9:00 AM
Delay in delivery due to weather or natural disaster
7:00 AM
Delay in delivery due to weather or natural disaster
Santa Fe, NM US
6:45 AM
Package arrived at a carrier facility
Santa Fe, NM US
6:30 AM
Package has left the carrier facility

^so then it wasn't actually in the f%@king city now was it. And I spent most of the day talking to those dickwads.
I went between those shit f%@ks and ama-f%@king-zon who only wanted to pass the f%@king buck!

If it's not actually in the f%@king city, then it's not actually an arival, nor is it on the way if it's not phyiscaly on the f%@king truck to be physically at my f%@king door.
and what load of bullshit: WHAT f%@kING EXTREME WEATHER? it was testical freezing cold, that's unfortinate and does suck...but I'd f%@king hope not to the point that they can't use two brain cells or whats left of to just tell me the god damn f%@king truth: they f%@ked up, someone called in sick, and it'll be here asap
but bullshiting and lying out their ass? f%@k you. I've done about 10 years of customer service. Lying to me will not end well.

 – About 3 months ago.

UPS forgets to deliver both packages and marks the one they forgot as "unable to deliver" saying I was not home. ...

UPS forgets to deliver both packages and marks the one they forgot as "unable to deliver" saying I was not home.

 – About 3 months ago.

Liars and thieves. Incompetent to the fullest extent. ...

Liars and thieves. Incompetent to the fullest extent.

 – About 3 months ago.

UPS says, "Customer not available for delivery". What actually happened, UPS guy comes to the doorstep, doesn't see the buzzer (What?), doesn't realize he has to call the phone number...

UPS says, "Customer not available for delivery". What actually happened, UPS guy comes to the doorstep, doesn't see the buzzer (What?), doesn't realize he has to call the phone number (DAFUQ?), doesn't even attempt to contact regarding delivery (LMFAO), and asks me to pick it up from a center that's an hour away, and what am I doing? WAITING FOR MY DELIVERY WITHOUT TAKING CARE OF OTHER OCCUPATIONS cuz I know they will f%@k it up.

 – About 3 months ago.

It took 3 days from arrival for my package to depart a UPS facility that I could’ve drove to in 40 minutes to pick up instead of waiting 3DAYS for the slow poke UPS system operators to process for...

It took 3 days from arrival for my package to depart a UPS facility that I could’ve drove to in 40 minutes to pick up instead of waiting 3DAYS for the slow poke UPS system operators to process for departure!! So irritating... Amazon; thank you for getting it done right😊

 – About 3 months ago.

Funny how UPS is now announcing with great pride that they'll be doing Saturday residential deliveries. Note to UPS- Amazon delivers on Sunday. You're still behind. ...

Funny how UPS is now announcing with great pride that they'll be doing Saturday residential deliveries. Note to UPS- Amazon delivers on Sunday. You're still behind.

 – About 3 months ago.

Every time i order anything I ask to use any carrier but UPS. From now on if a company only uses UPS. I wont use that company. Always,Always, Always late, even Next Day Air. You Suck UPS...

Every time i order anything I ask to use any carrier but UPS. From now on if a company only uses UPS. I wont use that company. Always,Always, Always late, even Next Day Air. You Suck UPS

 – About 3 months ago.

UPS: Ma'am, we couldn't re-route your package to that pick-up location (The one closest to my house) we have to send it to XXX (an hour away)
Me: Why?? Why would you send it to a...

UPS: Ma'am, we couldn't re-route your package to that pick-up location (The one closest to my house) we have to send it to XXX (an hour away)
Me: Why?? Why would you send it to a location that is an hour in traffic from my house?
UPS: The dimensions of the package exceed the limit of the location you are requesting (it's a f%@king 3 ft soundbar)
Me: First of all, when you told me that you attempted deliver, that's untrue, I was home and no one called me. Second, you now want me to drive an hour to get this package when there is a perfectly good place within walking distance?!
UPS: Ma'am..
Me: I hang up and call the location closest to my home
UPS p/u location: YA YOUR PACKAGE IS HERE
Me: PARDON MEEEEEE????!!!!

UPS SUCKS!! When I see a package is being sent via UPS, I cringe because I know that A. The customer service reps are totally and utterly useless and infuriating B. I'm going to have to go pick the f%@king package up myself at a p/u location. WTF is the purpose of this company if I'm just going to go pick up my shit at a location anyway??!?!JKEGAIEJT($()AWEUTGDEJ

 – About 3 months ago.

UPS marked my package as delivered. Not only was it not delivered to me, but it was delivered to a place that doesn't even exist. Amazing! Customer service was useless and told me to contact the...

UPS marked my package as delivered. Not only was it not delivered to me, but it was delivered to a place that doesn't even exist. Amazing! Customer service was useless and told me to contact the sender of the package. This was shipped through amazon.ALl they said they could do was give me a refund???? Where the hell on earth is my package??????????

 – About 3 months ago.

customer service is terrible to deal with. they dropped my package at least 10 feet to damage it that badly then denied my claim because i didnt package it to their specifications. i ship out 2000...

customer service is terrible to deal with. they dropped my package at least 10 feet to damage it that badly then denied my claim because i didnt package it to their specifications. i ship out 2000 packages a month i know how to protect stuff. now im out 975$ plus my shipping cost. i have a angry customer.

 – About 3 months ago.

You'll often hear from the UPSer's at the Cafe that they are concerned about their body, their joints, ligaments, knees,shoulders or backs. What the #1 concern over several decades is the...

You'll often hear from the UPSer's at the Cafe that they are concerned about their body, their joints, ligaments, knees,shoulders or backs. What the #1 concern over several decades is the mental transformation. They don't see their mental state closing in around them. They find the short-term high of posting or lurking but the longevity of the downside will weigh & pray on their mind. The job is stressful and they see it as a fix and that is true but like a meth addict it's short lived and the long-term effects will be the damaging factor. This doesn't apply to the 2-year employee that just found the site. This is for the thousands that look or participate multi times a month and it's not a salary, hourly, union or non union one-size fits all. It's everybody that has had a long career in at UPS and is focused directly on the company all throughout the day.

Point is, knees can be repaired. It's your mental function you need to be looking to heal.

 – About 3 months ago.

I thought Tyler went out on a bender, but it turns out from his lurking and periodically postings on Maynard's views, UPS got to both of them. You can't ever underistomate just how evil &...

I thought Tyler went out on a bender, but it turns out from his lurking and periodically postings on Maynard's views, UPS got to both of them. You can't ever underistomate just how evil & rotten Maple Grove Driver actually is.

It's sad, but at least their silence & tail between their legs gives them a chance at salvaging their sanity.

God help the rest.

 – About 3 months ago.

I ordered an expensive computer part on a Tuesday morning, with Amazon's 2-day free shipping. The package was delayed twice for weather, which is understandable. However, it arrives late last...

I ordered an expensive computer part on a Tuesday morning, with Amazon's 2-day free shipping. The package was delayed twice for weather, which is understandable. However, it arrives late last night, 2:00 AM on Saturday morning to whatever center. I did not realize UPS doesn't do ANY Saturday or Sunday deliveries, which makes them look like complete shit compared to Fed-Ex, or even USPS. The package will sit there until Sunday I'm sure, and they will deliver it Monday, almost a week after I ordered it.

Why the f%@k can I not go pick it up? People are working at these UPS centers today, Saturday. This was supposed to be at my door on Thursday, and I need this computer part to do my job. I am self-employed and work from home on my computer. It is beyond frustrating that I have no ability to do anything to help this along. Why don't they deliver on Saturday? Sack up UPS, this is 2019, with online shopping being more popular than ever.

I recently read an article talking about how Amazon is no longer making as much of an effort to fulfill their 2 day delivery guarantee, because they now own the entire marketshare pretty much. They did well while they were crushing the competition, but now there is no reason to care any longer. It said they knew that UPS wouldnt be able to keep up. Granted this article should be taken with a grain of salt, but in today's corporate climate, I don't doubt this much at all.

Change your policy UPS, either deliver on Saturday or let me pick up my f%@king package. All you have to do is scan the f%@king thing and send it to a center for ME to do the bulk of the work and come get the f%@king thing. Pathetic. I will never choose to use UPS if i can help it. USPS and Fed-Ex are MUCH better.

 – About 3 months ago.

Stupid UPS always posses me off, I never have a problem getting deliveries from FedEx, UPS sends my package to the wrong area due to my mailing address, and then they have the nerve to tell me to...

Stupid UPS always posses me off, I never have a problem getting deliveries from FedEx, UPS sends my package to the wrong area due to my mailing address, and then they have the nerve to tell me to update my address in amazon or whoever I order from to avoid delays where if I do the USPS won't deliver to me. FedEx had that issue one and then immediately fixed it. I go on my UPS rant every time I order something and they send it through them

 – About 3 months ago.

I had a package being sent via ups requiring my signature. Two days in a row the driver claimed unable to deliver when both days I was home waiting. After the first failed attempt I called both the...

I had a package being sent via ups requiring my signature. Two days in a row the driver claimed unable to deliver when both days I was home waiting. After the first failed attempt I called both the merchant and ups. Went over it. Same thing happened the second day. I cancelled the order being delivered.

 – About 3 months ago.

Expected Reporting;

United Parcel Service, Inc. is expected* to report earnings on 04/25/2019 before market open. The report will be for the fiscal Quarter ending Mar 2019. According to...

Expected Reporting;

United Parcel Service, Inc. is expected* to report earnings on 04/25/2019 before market open. The report will be for the fiscal Quarter ending Mar 2019. According to Zacks Investment Research, based on 10 analysts' forecasts, the consensus EPS forecast for the quarter is $1.45. The reported EPS for the same quarter last year was $1.55.

 – About 3 months ago.

A while back I was ordering computer parts. The retailer I bought them from ships via UPS. Wait a couple of days and find a slip in my mailbox saying that they couldn’t deliver the package. Call the...

A while back I was ordering computer parts. The retailer I bought them from ships via UPS. Wait a couple of days and find a slip in my mailbox saying that they couldn’t deliver the package. Call the number on the slip to see what the problem is, the phone jockey on the other end claimed that my address didn’t exist.

I told them to google my address.

They confirmed my address existed, and I ended up getting my package, but what kind of delivery company can’t even find an address??

 – About 3 months ago.

Worst customer service...still waiting for a package that was supposed to be delivered 5 days ago....they keep trying to deliver to an 'access point', this is the fourth day that has failed....

Worst customer service...still waiting for a package that was supposed to be delivered 5 days ago....they keep trying to deliver to an 'access point', this is the fourth day that has failed. Terrible! They still want to charge you to correct their own mistake...very unprofessional!

 – About 3 months ago.

Four days to update information. Four days to move the package from one location to the other. My package says it’s due Friday today is Tuesday. It landed in a city right next to mine today and I...

Four days to update information. Four days to move the package from one location to the other. My package says it’s due Friday today is Tuesday. It landed in a city right next to mine today and I guarantee they will keep it there till Friday like they always do. Everytime I order anything online, when I see UPS is delivering, it takes all my excitement away and I get stomach ulcers.

 – About 3 months ago.

I orded 2 CDs the other day, they were the last I needed for a completed collection, But UPS delivered it to the wrong home & I couldn't ask people if they've received it. I can today but god...

I orded 2 CDs the other day, they were the last I needed for a completed collection, But UPS delivered it to the wrong home & I couldn't ask people if they've received it. I can today but god I was dissapoineded. One was signed by the lead singer so I lost it I will CRY,

 – About 3 months ago.

It is going to be stormy night, despite that the UPS driver left the package, late in the evening , on the garage drive way, instead of the covered front door porch,
Just by coincidence I went...

It is going to be stormy night, despite that the UPS driver left the package, late in the evening , on the garage drive way, instead of the covered front door porch,
Just by coincidence I went out side and saw the package, otherwise would have been soaked by the rain.
I try to avoid UPS as much as possible, their service sucks, this not the first time they mess up. I get my stuff delivered by the USPS , ( I don’t work for them , but they provide better service ).

 – About 3 months ago.

They shipped my package to a completely different facility, offered ZERO apology and explanation, told me they could do nothing about it, and that not even I could pick it up because my address is...

They shipped my package to a completely different facility, offered ZERO apology and explanation, told me they could do nothing about it, and that not even I could pick it up because my address is different on my ID.

 – About 3 months ago.

From the actual tracking info. You can see that the package came from CA to UT.... and then back to CA, then back to UT. Throughout the journey, it was always “on time” with updated delivery...

From the actual tracking info. You can see that the package came from CA to UT.... and then back to CA, then back to UT. Throughout the journey, it was always “on time” with updated delivery dates.

Cerritos, CA ....origin
Ontario, CA
Las Vegas, NV
Beaver, UT
Salt Lake City, UT .... destination
??
Sparks, NV
San Pablo, CA
Oakland, CA
Lathrop, CA
Sparks, NV ... AGAIN!
Salt Lake City, UT
Delivered.... pheww!!

 – About 4 months ago.

HOW MANY TIMES DO I HAVE TO APPLY TO MY CHOICE FOR IT TO WORK?...

HOW MANY TIMES DO I HAVE TO APPLY TO MY CHOICE FOR IT TO WORK?

 – About 4 months ago.

Retro checks are usually distributed in late May. So figure 7 more weeks.

Or

$1,484.70 :)...

Retro checks are usually distributed in late May. So figure 7 more weeks.

Or

$1,484.70 :)

 – About 4 months ago.

Retro Checks As An Average

40-hours x $0.70= $28
7-hours O.T. x $1.05 = $7.35

$35.35 per week, since August 1st, 2018 = 35-weeks.

$35.35 x 35= $1,237.25...

Retro Checks As An Average

40-hours x $0.70= $28
7-hours O.T. x $1.05 = $7.35

$35.35 per week, since August 1st, 2018 = 35-weeks.

$35.35 x 35= $1,237.25

 – About 4 months ago.

WTF UPS!!! I ordered from Target.com on a Sunday. Expected delivery was next Monday. Leaves from Portland OR. I little weird but whatever. I see on the tracker it's in Illinois right now. With an...

WTF UPS!!! I ordered from Target.com on a Sunday. Expected delivery was next Monday. Leaves from Portland OR. I little weird but whatever. I see on the tracker it's in Illinois right now. With an orange warning of flooding in Illinois at the same time. Then the tracker says "weather delay." If Illinois has flood watches, why are you driving there?!?! I live in PA so I'm so confused right now. Absolutely Dreadful

 – About 4 months ago.

Hey UPS, I get it and things happen. I work in logistics as well and things outside of your control can adversely affect delivery times. What’s not cool though, is notifying me that it’s been...

Hey UPS, I get it and things happen. I work in logistics as well and things outside of your control can adversely affect delivery times. What’s not cool though, is notifying me that it’s been delayed due to a train derailment (again, I understand that things happen) over 24 hours ago, but not updating since. Has the situation been resolved? Have the packages been transferred? Were they damaged? Are they still sitting on the derailed freight car? When are they expected to deliver?

I get it, things happen. However, I’m not the person you met and had a one night stand with on Tinder, then ghost the next day. A simple update on the status would go a long way towards our future relationship, yanno?

 – About 4 months ago.

I ordered a Kobe jersey from Mitchell and ness.com and I paid $260 dollars for it ... I tracked it and everything was fine................. But then a day before it came I tracked it again .............

I ordered a Kobe jersey from Mitchell and ness.com and I paid $260 dollars for it ... I tracked it and everything was fine................. But then a day before it came I tracked it again .......... and it said PACKAGE RETURNING TO SENDER ....... I called the Mitchell and ness website and they said they didn’t accept a return .... so I called UPS and they said that the package had the wrong zip code ......... BUT on my tracking number it HAD THE right zip code and the right address ....... well now they are returning the item and I can’t do anything about it and I have to wait a week until the item goes back and then I have to order it again . Thanks UPS You guys great * sarcasm *

 – About 4 months ago.

What a coincidence! That when I have a UPS RED package there is a delay
They are full of XXXX!! never fails you never get your money back either they make it very hard lots of waste of time...

What a coincidence! That when I have a UPS RED package there is a delay
They are full of XXXX!! never fails you never get your money back either they make it very hard lots of waste of time

 – About 4 months ago.

Package is already 4 days late, then they just decided that since I have better shit to do then wait around all day for them, they'd just leave a notice on door that they'll try again...

Package is already 4 days late, then they just decided that since I have better shit to do then wait around all day for them, they'd just leave a notice on door that they'll try again tomorrow. Still working tomorrow, still working the next day. I'm not about to take a day off of work just to wait for these idiots to do the very basics of their job. Honestly, I hope Amazon's new fleet of vans and planes put these inept charlatans out of business sooner rather than later.

 – About 4 months ago.

UPS is awful! My package has been staying in my city for more than 5 days and I am still waiting for the delivery!...

UPS is awful! My package has been staying in my city for more than 5 days and I am still waiting for the delivery!

 – About 4 months ago.

I do not understand the weather delay crutch. I mean, I do, because it means they are not held responsible for late deliveries if it is due to weather or natural disaster. That being said, my...

I do not understand the weather delay crutch. I mean, I do, because it means they are not held responsible for late deliveries if it is due to weather or natural disaster. That being said, my package is marked with no movement for a few days due to severe weather delay. The package is currently in Portland, Oregon. I am literally less than 2 hours away. There is no severe weather preventing my package from being delivered a bit north in Washington. It is disappointing to say the least.

 – About 4 months ago.

Someone got my tracking number and rerouted my $1800 laptop to a ups hub. I saw this when checking tracking and called them to tell them I didn’t do that. I was told they couldn’t do anything. A...

Someone got my tracking number and rerouted my $1800 laptop to a ups hub. I saw this when checking tracking and called them to tell them I didn’t do that. I was told they couldn’t do anything. A thief showed up with a fake drivers license and they gave my new laptop to her. Wondering why that person could change the delivery but I couldn’t??? I will never use ups for anything ever again.

 – About 4 months ago.

UPS Leadership = Inept

In a press release 4/3/2017 they stated they'd be delivering Saturday Ground in over 5,400 cities by the end of 2018. Not only have they not met that promise....

UPS Leadership = Inept

In a press release 4/3/2017 they stated they'd be delivering Saturday Ground in over 5,400 cities by the end of 2018. Not only have they not met that promise. They're now scaling back and not delivering ground on Saturday's they did roll out.

No longer can they continually blame the hourlies. It's time when UPS corporate must take the full blame of their ineptness.

What happened to this once great company?

 – About 4 months ago.

UPS blows, maybe if theres a freakin flood in Iowa you shouldn't route your drivers through a zone with closed section of road. Efficiency my ass........

UPS blows, maybe if theres a freakin flood in Iowa you shouldn't route your drivers through a zone with closed section of road. Efficiency my ass.....

 – About 4 months ago.

I ordered a product that shipped out of Kentucky going to New York. The Tracking Showed the package going WEST. It went to Nevada Arizona 5 cities in California. It took a 9-day scenic route the...

I ordered a product that shipped out of Kentucky going to New York. The Tracking Showed the package going WEST. It went to Nevada Arizona 5 cities in California. It took a 9-day scenic route the wrong direction from NY and UPS couldn't tell me why.

Recently I ordered a 90lb gas cylinder and it got to a Florida sorting center and didn't move. Now I wait while they investigate. HOW do you lose a 90lb package? I'd bet the sorters were like this shit is to heavy throw it in the corner.

 – About 4 months ago.

Yo Stephen Baldwin, actor, producer, failure, father of once hot daughter wasted on a tween Suboxone meth sucking asshat who thinks real rappers respect his 'fiercityness". Me - $12k in a...

Yo Stephen Baldwin, actor, producer, failure, father of once hot daughter wasted on a tween Suboxone meth sucking asshat who thinks real rappers respect his 'fiercityness". Me - $12k in a Walmart bag in the garage. Bieber - $280 mil. Holidays suck. Daytime sucks. Night sucks. Alec spits at me at Starbucks. Nobody listens to me in my own (wife's) house. And UPS can't find my package with a crowbar, duct tape and asshat sized bag. You really suck UPS.

 – About 4 months ago.

I bought a tripod from BUYA.com... UPS took it from Ontario, California all the way to New Windsor, NY (5 minutes from my home) and then RETURNED the package back to Ontario, CA because they realized...

I bought a tripod from BUYA.com... UPS took it from Ontario, California all the way to New Windsor, NY (5 minutes from my home) and then RETURNED the package back to Ontario, CA because they realized it was addressed to a P.O. BOX!?! What kind of system is that? Why did it take 10 days and thousands of miles to figure out they could not deliver to a P.O BOX? Moreover, why couldn't the UPF NEW WINDOR, NY LOCATION call the shipper or me the receiver and request/change to a PHYSICAL address? So the "automated-system" returned the package to the sender (taking another 7 days)... We gave UPS a physical address and waited another three weeks only to figure out UPS is waiting on me to modify the last TWO DIGIT OF THE ZIP-CODE... I had to correct the zip-code from 12510 to 12520... again, can't the system figure it out? Can't they give you a call or message the sender or receiver? You have to figure it out! I have never experienced this frustration with FEDEX nor USPS!
BOTTOM LINE: I bought this item 29 DAYS AGO and I'm still waiting for it! I'll stay away from UPS!

 – About 4 months ago.

I sent a package to my friend who was skiing in the World Cup Alpine Ski Event in Are Sweden a few weeks ago. I wanted to make sure he got it before he left Sweden. I paid 177.00 Canadian to deliver...

I sent a package to my friend who was skiing in the World Cup Alpine Ski Event in Are Sweden a few weeks ago. I wanted to make sure he got it before he left Sweden. I paid 177.00 Canadian to deliver a hat to his door and have him sign for it. It never arrived.

I don't know UPS....but I tend to believe the Athlete over your UPS driver. It's been more than 39 days and they still won't refund me. They just keep investigating over and over. They are the worst service ever. They SUCK! Their customer service sucks. I will never ship with them again....if you are reading this don't use them.

 – About 4 months ago.

Turn around, every now and then I get a little bit angry and you're never comin round. Turn around, every now and then I get really damn tired of listening to the sound of your lies. Turn around...

Turn around, every now and then I get a little bit angry and you're never comin round. Turn around, every now and then I get really damn tired of listening to the sound of your lies. Turn around brown clown, every single time you screw it up. And I need my package someday, but you'll only be stupider then. Nothing I can do, brown will just lose it again,

 – About 4 months ago.

Mis-sorts my 3 day package coming to GA on Mon to AZ. Do they put it on a plane to get it here Tues at least?? NO WAY. Back on ground to now arrive Friday. That's UPS at their sucktaclaurest....

Mis-sorts my 3 day package coming to GA on Mon to AZ. Do they put it on a plane to get it here Tues at least?? NO WAY. Back on ground to now arrive Friday. That's UPS at their sucktaclaurest. Incompetence and apathy with every failure.

 – About 4 months ago.

4,000 UPS centers. 3-employee PEER eliglible retirees per center. 4,000 x 3=12,000.

$4,000 average retiree pension nationwide per month. Equalling $48,000,000 per-month withdrawn from...

4,000 UPS centers. 3-employee PEER eliglible retirees per center. 4,000 x 3=12,000.

$4,000 average retiree pension nationwide per month. Equalling $48,000,000 per-month withdrawn from IBT pension.

God Bless Retroative Pay as the 2013-2018 contract stays stalled. God bless the 30% increase in employees over the last 5-years.

It's as sound as social security in the 60's as the Baby Boomers are just being born.

Hang in there for that retroactive pay. :)

 – About 4 months ago.

5 packages marked for delivery Friday, one came. The rest were pushed back until Monday for 'security reasons' ...

5 packages marked for delivery Friday, one came. The rest were pushed back until Monday for 'security reasons'

 – About 4 months ago.

UPS was supposed to deliver Friday but pushed my delivery date to Monday. I needed this item Saturday with no option to pick it up myself....

UPS was supposed to deliver Friday but pushed my delivery date to Monday. I needed this item Saturday with no option to pick it up myself.

 – About 4 months ago.

UPS sends me a notification Thursday that my package will be delivered Friday. 4 hours later I get a notification that ...
"A late UPS trailer arrival has caused a delay. We're adjusting...

UPS sends me a notification Thursday that my package will be delivered Friday. 4 hours later I get a notification that ...
"A late UPS trailer arrival has caused a delay. We're adjusting plans to deliver your package as quickly as possible." No updates since. No option to pick up the package myself.

 – About 4 months ago.

Ups driver showed up looking like a toothless homeless person, walked in and arrogantly yelled.
Where the Box? Oh WHOSE going to carry it ? The kid in my office picked it up effortlessly and...

Ups driver showed up looking like a toothless homeless person, walked in and arrogantly yelled.
Where the Box? Oh WHOSE going to carry it ? The kid in my office picked it up effortlessly and said I will.
He was disgusting, we watched him from 2nd floor he glanced up at us and from chest height. he dropped our box on ground, like a big " FCKU" WHILE he was looking up at us, then he SPEEDED like a lunatic in the parking lot. I went out to speak to him about dropping the box, wanted to make sure he did not destroy it, he then threatened me to see me after work hours
wtf. ?? im not kidding

 – About 4 months ago.

UPS messed up my zip code twice, missorted it once and now it's being delivered late and I have to reschedule a test that i was relying on this delivery to prepare for. Royally screwed me over. I...

UPS messed up my zip code twice, missorted it once and now it's being delivered late and I have to reschedule a test that i was relying on this delivery to prepare for. Royally screwed me over. I went to try and update the address online I kept getting a "technical difficulty" error. Decided I'd vent through their live chat, but it was basically impossible to use on mobile since NOONE MUST OF EVER TRIED. What kind of huge company doesnt test their features on mobile? Worst company ever, I will never ever order anything through UPS. I made an order from china and it got here quicker!

 – About 4 months ago.

They evidently can't read the numbers on the packages. Often my packages are delivered to various neighbors.. sometimes I get the packages, sometimes I don't. Depends on which neighbors they...

They evidently can't read the numbers on the packages. Often my packages are delivered to various neighbors.. sometimes I get the packages, sometimes I don't. Depends on which neighbors they mistakenly deliver it to.
UPS needs glasses.

 – About 4 months ago.

UPS sucks because they lost a $109 package that was shipped to the wrong place and I never got it back. At my wits end and they charged me to ship $500 for small packages that could have shipped from...

UPS sucks because they lost a $109 package that was shipped to the wrong place and I never got it back. At my wits end and they charged me to ship $500 for small packages that could have shipped from USPS for like $50. Hate UPS.

Brandon S.

 – About 4 months ago.

UPS is worst!!!! First I get message yesterday stating my package is on schedule to be deliver 3/21, today they're stating my package is delay due to weather... wtf!!! All this week FedEx...

UPS is worst!!!! First I get message yesterday stating my package is on schedule to be deliver 3/21, today they're stating my package is delay due to weather... wtf!!! All this week FedEx delivered several packages with no issues... there's also issues with ups. I'm done!!! I will not order from any company that uses ups! I have been waiting for this package since 3/12 🤬

 – About 4 months ago.

Why Amazon still uses this useless delivery company is a mystery to me. UPS is the worst. ...

Why Amazon still uses this useless delivery company is a mystery to me. UPS is the worst.

 – About 4 months ago.

The tracking info has listed my package as “in transit” since 7:30 AM. The UPS location is literally fifteen minutes from my house and they still managed to miss my delivery date and time. ...

The tracking info has listed my package as “in transit” since 7:30 AM. The UPS location is literally fifteen minutes from my house and they still managed to miss my delivery date and time.

 – About 4 months ago.

I can never expect these guys to deliver a package within the projected time frame. This is the second time in a span of one month that they’ve had “delivery issues” and had to reschedule my...

I can never expect these guys to deliver a package within the projected time frame. This is the second time in a span of one month that they’ve had “delivery issues” and had to reschedule my delivery. The first time I actually had to go to their facility to pick up a package myself.

 – About 4 months ago.

They take forever to deliver.. Fedex, Ontrac, and even USPS is better. ...

They take forever to deliver.. Fedex, Ontrac, and even USPS is better.

 – About 4 months ago.

UPS just drops stuff at the door without even knocking on the door, Rain, Snow or sleet. Also When My order is supposed to come on Monday, Then they say Tuesday then Wednesday then Thursday and then...

UPS just drops stuff at the door without even knocking on the door, Rain, Snow or sleet. Also When My order is supposed to come on Monday, Then they say Tuesday then Wednesday then Thursday and then Wednesday and then possible Thursday again. Wait around all day for a package just to see they put it off again for another day. Supposed to be 2 day mail with items that have an expiration date. Come on get with it.

 – About 4 months ago.

So I have parts ordered from Harley Davidson. Today I get an email update stating that the box was torn open by UPS and the part was missing so they have to re-order. Spring is here and my bike will...

So I have parts ordered from Harley Davidson. Today I get an email update stating that the box was torn open by UPS and the part was missing so they have to re-order. Spring is here and my bike will be sitting for a few more weeks because UPS sucks. Two weeks ago they delivered furniture from home reserve. There were holes in the boxes and skidmarks along the bottom where the boxes were thrown. They were slid so badly on concrete that the reinforced tape was completely ripped off the bottom of the box. Again UPS sucks and I don’t know why anyone uses them. I never had this issue with Fed Ex or the USPS.

 – About 4 months ago.

Bought a somewhat expensive synth last week from Chicago and my item was shipped the 13th. The last departure scan was in hodgkins Illinois & was scheduled for delivery the 19th, that Monday morning I...

Bought a somewhat expensive synth last week from Chicago and my item was shipped the 13th. The last departure scan was in hodgkins Illinois & was scheduled for delivery the 19th, that Monday morning I received a severe weather delay notification. It’s day 2 currently but I’ve got a gut feeling that it won’t be showing up for another week :(

 – About 4 months ago.

Says my package is in a weather delay when it's at the final destination hub in my city. Weather is fine here!...

Says my package is in a weather delay when it's at the final destination hub in my city. Weather is fine here!

 – About 4 months ago.

Come on UPS, the last update I got for my package was an entire week ago, and only until yesterday it was mentioned that there's a delay due to severe weather events. Nonsense! I live in Oregon...

Come on UPS, the last update I got for my package was an entire week ago, and only until yesterday it was mentioned that there's a delay due to severe weather events. Nonsense! I live in Oregon with the last update stating that it's in Illinois and scheduled to be delivered today? Really? How so? There has already been a one day delay too.

My item in the package is a piece of vintage guitar gear from the year 1965, if it gets lost or destroyed, there's no replacing it. You better be careful UPS!

 – About 4 months ago.

UPS is not delivering anything this week on time. The packages have arrived in my city the night before, and they are never loaded on the truck the next morning. A few hours later I get something...

UPS is not delivering anything this week on time. The packages have arrived in my city the night before, and they are never loaded on the truck the next morning. A few hours later I get something about the weather. Yeah right, the bad weather was a week ago.

 – About 4 months ago.

This makes three delayed deliveries due to a "severe weather event". First time was total BS, no severe weather at all. 2nd one weather wasn't great, but I and my wife both made it to...

This makes three delayed deliveries due to a "severe weather event". First time was total BS, no severe weather at all. 2nd one weather wasn't great, but I and my wife both made it to work...and we both drive by the UPS terminal. 3rd one; first delivery day we got blizzard conditions...about 12 hours AFTER UPS delayed delivery. Next two days WERE bad, but now today I'm still waiting. Roads are clear, sky is clear, what isn't clear is why UPS still hasn't been here.

 – About 4 months ago.

Ol' UPS Corporate Package Hatch over there at the Diner claims in his 34-years he's never had a 3-day ride. Actually thinks if he wasn't nestled in on the CEO's driver release eight...

Ol' UPS Corporate Package Hatch over there at the Diner claims in his 34-years he's never had a 3-day ride. Actually thinks if he wasn't nestled in on the CEO's driver release eight ball he'd still have it as good as he's had it. Comical.

Reminds me of a Pole who's cousins to Adolph who claims after WWII that it's not as bad as they're saying. Ha!

Oh that Hatch.... he's sumthin'else

 – About 4 months ago.

Honestly, what is going on? My package is literally 38 minutes away from where it is to be delivered to my specific location and yet from its arrival this morning til now it still hasn't departed....

Honestly, what is going on? My package is literally 38 minutes away from where it is to be delivered to my specific location and yet from its arrival this morning til now it still hasn't departed. Apparently to be sent only by tomorrow, despite the meager 19 mile distance from its original location of holding to where I am.

I've waited for weeks to get my item, and i'm sorely lacking in patience at this point.

 – About 4 months ago.

Two day delivery is on day 8. Completely incompetent. From now on I'll request Fedex or find another shop. ...

Two day delivery is on day 8. Completely incompetent. From now on I'll request Fedex or find another shop.

 – About 4 months ago.

It's amazing that a worthless company like UPS continues to survive....

It's amazing that a worthless company like UPS continues to survive.

 – About 4 months ago.

There are 3,055 cities in the United States with a population of 10,000 or higher.

UPS sent out a press release to all their shareholders & customers that they'd be in 5800 cities by...

There are 3,055 cities in the United States with a population of 10,000 or higher.

UPS sent out a press release to all their shareholders & customers that they'd be in 5800 cities by the end of 2018 delivering GROUND on Saturday.

They lied to us. They're as ethical as our president.

https://www.statista.com/statistics/241695/number-of-us-cities-towns-villages-by-population-size/

 – About 4 months ago.

UPS Press Release 04/03/17

(Do they even care about customers anymore?)

“The addition of another ground operations day more efficiently utilizes our existing delivery...

UPS Press Release 04/03/17

(Do they even care about customers anymore?)

“The addition of another ground operations day more efficiently utilizes our existing delivery network and offers customers an even faster ground delivery solution,” said Teresa Finley, UPS’s chief marketing officer.
UPS began testing the Saturday delivery program in Atlanta, Philadelphia and Los Angeles in 2016. Further expansion is underway in these cities and broader deployment begins in April to 15 additional metropolitan areas including New York, Chicago and Boston. By November – in time for the holiday shipping season – nearly 4,700 cities and towns are planned to be covered. In 2018, coverage will expand to more than 5,800 cities and towns.
The company will now offer a full range of transportation options covering six days a week, expanding customer choice and offering industry-leading flexibility. Paired with more than 8,000 UPS Access Point® locations and UPS My Choice®, this service expansion significantly enhances a shipper’s ability to get packages to consumers where and when they want them delivered.

 – About 4 months ago.

UPS is getting a lot of Tyreek Hill jerseys returned.

What's the story with the PR release from UPS 2-years ago that UPS would virtually be delivering their Ground in any U.S. city...

UPS is getting a lot of Tyreek Hill jerseys returned.

What's the story with the PR release from UPS 2-years ago that UPS would virtually be delivering their Ground in any U.S. city over 10,000 population in the Lower 48 on Saturday's?

This a big lie or just taking longer to rollout?

UPS never directly gave a 10,000 pop. #, but lead us all to believe that was their plan.

 – About 4 months ago.

pain 43$ for next day shipping.3/15/19 delivery. my package wqs shipped from CA to KY, supposed severe weather (im originally from IL a few hours away from there) no bad weather at all. even checked...

pain 43$ for next day shipping.3/15/19 delivery. my package wqs shipped from CA to KY, supposed severe weather (im originally from IL a few hours away from there) no bad weather at all. even checked louisville weather. said to expect delays, then they ship it back tl california. package was reshipped to KY today, then to NY about 12 miles away, has been out for delivery since 8AM, its 10:0PM now. what a joke of a company.

 – About 4 months ago.

I constantly have problems with UPS delivery. Most of my shipping is free from the merchant and they normally use the unreliable UPS. Since shipping is free, it means they only ship merchant by...

I constantly have problems with UPS delivery. Most of my shipping is free from the merchant and they normally use the unreliable UPS. Since shipping is free, it means they only ship merchant by ground. UPS always uses any stupid excuse to delay the package. Plus, UPS don't work on the weekend unless you pay them your arms or legs for Saturday delivery. If my shipment supposes to deliver on Friday and gets delayed, I will not have it until Monday. I also have experience that UPS kept my package in their warehouse since Thursday and not moving until following Monday. I can write up a book for my unhappy experiences with UPS. I am so surprised UPS is still in business. UPS SUCKS.

 – About 4 months ago.

Package hasn't moved since March 7th due to Severe Weather. Yes, there have been terrible blizzards and flooding, but not enough to strand a package that long. If the package has been destroyed in...

Package hasn't moved since March 7th due to Severe Weather. Yes, there have been terrible blizzards and flooding, but not enough to strand a package that long. If the package has been destroyed in an accident or something, they need to let us know so the re-ship process can get going. Never thought I'd say this, but FedEx and USPS have been a LOT better than UPS lately.

 – About 4 months ago.

I hate UPS. I think we should boycott companies that use UPS to deliver their products. That might be the incentive UPS needs to improve their service.
...

I hate UPS. I think we should boycott companies that use UPS to deliver their products. That might be the incentive UPS needs to improve their service.

 – About 4 months ago.

Ordered a laptop through Amazon USA on the 26th of February. It took 4 days for the package to travel overseas and reach the Athens airport. Currently, 18 days later, my laptop cant be delivered by...

Ordered a laptop through Amazon USA on the 26th of February. It took 4 days for the package to travel overseas and reach the Athens airport. Currently, 18 days later, my laptop cant be delivered by UPS still over a 20 mile distance, from the airport to my home.

The Chronicle of incompetency goes as follows:

1) They requested some authorization to initiate the customs clearance, which is reasonable. Although I provided it, it was apparently not enough and it took 2 whole business days for them to inform me.

2) I physically mailed everything needed, handwritten and cross authenticated by a government official, as requested. This process took a whole Saturday, which is the only day I had time to do so since *gasp* I work on business days. The documents in question are all highly sensitive info like personal VAT number government id authenticated copies etc.

By tracking my mail I was notified that it had been delivered to UPS.

But their tracking system claimed that additional documents were required.

I called them and they claimed that they hadn't received anything. They had the nerve to do so while the Courrier service had signatures proving that someone at their office had received the papers. They became hostile at the phone and of course that was my turning point as well.

3) After a lot of back forth calls and emails about the whereabouts of my mail containing personal info and documents I caved in and sent them a second time. Went through all the process, government issuing, mailing, paying for said courrier mail service.

Tracking the mail again I get notified that it has reached them, again. Knowing too well what was about to happen I phoned them, yet again.

I asked them whether they had received my papers yet again, which I had sent a second time, and the f%@king secretary turned snarky and ironic right away like, 'Mister we've told you again and again that your papers never reached as', 'Do you have proof that it was delivered to us'. When I told her it is the second time I am sending them she answered like fine I'll take a look. After a whole quarter she came back and said

'You're right we have actually received them, please understand our situation'

What the f%@k does that even mean? Is your job a f%@king situation that you might or might not get it done depending on your mood?

Why is UPS not checking facts before answering to customers? Where are my original papers at that their sole existence violates any GDPR law at?

'Oops sorry dont know' - UPS

4) After that it took 2 days for it to reach and ADJACENT to the airport UPS facility. I called them to change the delivery address to my workplace and they replied that this can't be done. IT HAS TO FAIL AT LEAST ONE TIME BEGORE THE ADDRESS CAN BE CHANGED.

5) I waited 2 days for the delivery to fail. Then called to change address. Customer service informed me that great the delivery failed, you can now change your address and get it delivered there but the change will be take place in 2 business days.

Thank you,
UPS