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UPS® Sucks!

@SuckyUPS
Frustrated with UPS® service? Seem to be banging your head against a desk when talking to Customer Service? Join over 6,223 people in a public venting!
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Founded
1907
Address
55 Glenlake Parkway, N.E., Atlanta, Georgia 30328
Chief Executive Officer
David P. Abney
Total Compensation (2016)
$13.7m (SEC DEF 14A Filing)

 – About 2 hours ago.

Ups driver showed up looking like a toothless homeless person, walked in and arrogantly yelled.
Where the Box? Oh WHOSE going to carry it ? The kid in my office picked it up effortlessly and...

Ups driver showed up looking like a toothless homeless person, walked in and arrogantly yelled.
Where the Box? Oh WHOSE going to carry it ? The kid in my office picked it up effortlessly and said I will.
He was disgusting, we watched him from 2nd floor he glanced up at us and from chest height. he dropped our box on ground, like a big " FCKU" WHILE he was looking up at us, then he SPEEDED like a lunatic in the parking lot. I went out to speak to him about dropping the box, wanted to make sure he did not destroy it, he then threatened me to see me after work hours
wtf. ?? im not kidding

 – About 5 hours ago.

UPS messed up my zip code twice, missorted it once and now it's being delivered late and I have to reschedule a test that i was relying on this delivery to prepare for. Royally screwed me over. I...

UPS messed up my zip code twice, missorted it once and now it's being delivered late and I have to reschedule a test that i was relying on this delivery to prepare for. Royally screwed me over. I went to try and update the address online I kept getting a "technical difficulty" error. Decided I'd vent through their live chat, but it was basically impossible to use on mobile since NOONE MUST OF EVER TRIED. What kind of huge company doesnt test their features on mobile? Worst company ever, I will never ever order anything through UPS. I made an order from china and it got here quicker!

 – About 1 Day ago.

They evidently can't read the numbers on the packages. Often my packages are delivered to various neighbors.. sometimes I get the packages, sometimes I don't. Depends on which neighbors they...

They evidently can't read the numbers on the packages. Often my packages are delivered to various neighbors.. sometimes I get the packages, sometimes I don't. Depends on which neighbors they mistakenly deliver it to.
UPS needs glasses.

 – About 1 Day ago.

UPS sucks because they lost a $109 package that was shipped to the wrong place and I never got it back. At my wits end and they charged me to ship $500 for small packages that could have shipped from...

UPS sucks because they lost a $109 package that was shipped to the wrong place and I never got it back. At my wits end and they charged me to ship $500 for small packages that could have shipped from USPS for like $50. Hate UPS.

Brandon S.

 – About 2 days ago.

UPS is worst!!!! First I get message yesterday stating my package is on schedule to be deliver 3/21, today they're stating my package is delay due to weather... wtf!!! All this week FedEx...

UPS is worst!!!! First I get message yesterday stating my package is on schedule to be deliver 3/21, today they're stating my package is delay due to weather... wtf!!! All this week FedEx delivered several packages with no issues... there's also issues with ups. I'm done!!! I will not order from any company that uses ups! I have been waiting for this package since 3/12 🤬

 – About 2 days ago.

Why Amazon still uses this useless delivery company is a mystery to me. UPS is the worst. ...

Why Amazon still uses this useless delivery company is a mystery to me. UPS is the worst.

 – About 2 days ago.

The tracking info has listed my package as “in transit” since 7:30 AM. The UPS location is literally fifteen minutes from my house and they still managed to miss my delivery date and time. ...

The tracking info has listed my package as “in transit” since 7:30 AM. The UPS location is literally fifteen minutes from my house and they still managed to miss my delivery date and time.

 – About 2 days ago.

I can never expect these guys to deliver a package within the projected time frame. This is the second time in a span of one month that they’ve had “delivery issues” and had to reschedule my...

I can never expect these guys to deliver a package within the projected time frame. This is the second time in a span of one month that they’ve had “delivery issues” and had to reschedule my delivery. The first time I actually had to go to their facility to pick up a package myself.

 – About 2 days ago.

They take forever to deliver.. Fedex, Ontrac, and even USPS is better. ...

They take forever to deliver.. Fedex, Ontrac, and even USPS is better.

 – About 2 days ago.

UPS just drops stuff at the door without even knocking on the door, Rain, Snow or sleet. Also When My order is supposed to come on Monday, Then they say Tuesday then Wednesday then Thursday and then...

UPS just drops stuff at the door without even knocking on the door, Rain, Snow or sleet. Also When My order is supposed to come on Monday, Then they say Tuesday then Wednesday then Thursday and then Wednesday and then possible Thursday again. Wait around all day for a package just to see they put it off again for another day. Supposed to be 2 day mail with items that have an expiration date. Come on get with it.

 – About 2 days ago.

So I have parts ordered from Harley Davidson. Today I get an email update stating that the box was torn open by UPS and the part was missing so they have to re-order. Spring is here and my bike will...

So I have parts ordered from Harley Davidson. Today I get an email update stating that the box was torn open by UPS and the part was missing so they have to re-order. Spring is here and my bike will be sitting for a few more weeks because UPS sucks. Two weeks ago they delivered furniture from home reserve. There were holes in the boxes and skidmarks along the bottom where the boxes were thrown. They were slid so badly on concrete that the reinforced tape was completely ripped off the bottom of the box. Again UPS sucks and I don’t know why anyone uses them. I never had this issue with Fed Ex or the USPS.

 – About 3 days ago.

Bought a somewhat expensive synth last week from Chicago and my item was shipped the 13th. The last departure scan was in hodgkins Illinois & was scheduled for delivery the 19th, that Monday morning I...

Bought a somewhat expensive synth last week from Chicago and my item was shipped the 13th. The last departure scan was in hodgkins Illinois & was scheduled for delivery the 19th, that Monday morning I received a severe weather delay notification. It’s day 2 currently but I’ve got a gut feeling that it won’t be showing up for another week :(

 – About 3 days ago.

Says my package is in a weather delay when it's at the final destination hub in my city. Weather is fine here!...

Says my package is in a weather delay when it's at the final destination hub in my city. Weather is fine here!

 – About 3 days ago.

Come on UPS, the last update I got for my package was an entire week ago, and only until yesterday it was mentioned that there's a delay due to severe weather events. Nonsense! I live in Oregon...

Come on UPS, the last update I got for my package was an entire week ago, and only until yesterday it was mentioned that there's a delay due to severe weather events. Nonsense! I live in Oregon with the last update stating that it's in Illinois and scheduled to be delivered today? Really? How so? There has already been a one day delay too.

My item in the package is a piece of vintage guitar gear from the year 1965, if it gets lost or destroyed, there's no replacing it. You better be careful UPS!

 – About 3 days ago.

UPS is not delivering anything this week on time. The packages have arrived in my city the night before, and they are never loaded on the truck the next morning. A few hours later I get something...

UPS is not delivering anything this week on time. The packages have arrived in my city the night before, and they are never loaded on the truck the next morning. A few hours later I get something about the weather. Yeah right, the bad weather was a week ago.

 – About 4 days ago.

This makes three delayed deliveries due to a "severe weather event". First time was total BS, no severe weather at all. 2nd one weather wasn't great, but I and my wife both made it to...

This makes three delayed deliveries due to a "severe weather event". First time was total BS, no severe weather at all. 2nd one weather wasn't great, but I and my wife both made it to work...and we both drive by the UPS terminal. 3rd one; first delivery day we got blizzard conditions...about 12 hours AFTER UPS delayed delivery. Next two days WERE bad, but now today I'm still waiting. Roads are clear, sky is clear, what isn't clear is why UPS still hasn't been here.

 – About 4 days ago.

Ol' UPS Corporate Package Hatch over there at the Diner claims in his 34-years he's never had a 3-day ride. Actually thinks if he wasn't nestled in on the CEO's driver release eight...

Ol' UPS Corporate Package Hatch over there at the Diner claims in his 34-years he's never had a 3-day ride. Actually thinks if he wasn't nestled in on the CEO's driver release eight ball he'd still have it as good as he's had it. Comical.

Reminds me of a Pole who's cousins to Adolph who claims after WWII that it's not as bad as they're saying. Ha!

Oh that Hatch.... he's sumthin'else

 – About 4 days ago.

Honestly, what is going on? My package is literally 38 minutes away from where it is to be delivered to my specific location and yet from its arrival this morning til now it still hasn't departed....

Honestly, what is going on? My package is literally 38 minutes away from where it is to be delivered to my specific location and yet from its arrival this morning til now it still hasn't departed. Apparently to be sent only by tomorrow, despite the meager 19 mile distance from its original location of holding to where I am.

I've waited for weeks to get my item, and i'm sorely lacking in patience at this point.

 – About 4 days ago.

Two day delivery is on day 8. Completely incompetent. From now on I'll request Fedex or find another shop. ...

Two day delivery is on day 8. Completely incompetent. From now on I'll request Fedex or find another shop.

 – About 4 days ago.

It's amazing that a worthless company like UPS continues to survive....

It's amazing that a worthless company like UPS continues to survive.

 – About 5 days ago.

There are 3,055 cities in the United States with a population of 10,000 or higher.

UPS sent out a press release to all their shareholders & customers that they'd be in 5800 cities by...

There are 3,055 cities in the United States with a population of 10,000 or higher.

UPS sent out a press release to all their shareholders & customers that they'd be in 5800 cities by the end of 2018 delivering GROUND on Saturday.

They lied to us. They're as ethical as our president.

https://www.statista.com/statistics/241695/number-of-us-cities-towns-villages-by-population-size/

 – About 6 days ago.

UPS Press Release 04/03/17

(Do they even care about customers anymore?)

“The addition of another ground operations day more efficiently utilizes our existing delivery...

UPS Press Release 04/03/17

(Do they even care about customers anymore?)

“The addition of another ground operations day more efficiently utilizes our existing delivery network and offers customers an even faster ground delivery solution,” said Teresa Finley, UPS’s chief marketing officer.
UPS began testing the Saturday delivery program in Atlanta, Philadelphia and Los Angeles in 2016. Further expansion is underway in these cities and broader deployment begins in April to 15 additional metropolitan areas including New York, Chicago and Boston. By November – in time for the holiday shipping season – nearly 4,700 cities and towns are planned to be covered. In 2018, coverage will expand to more than 5,800 cities and towns.
The company will now offer a full range of transportation options covering six days a week, expanding customer choice and offering industry-leading flexibility. Paired with more than 8,000 UPS Access Point® locations and UPS My Choice®, this service expansion significantly enhances a shipper’s ability to get packages to consumers where and when they want them delivered.

 – About 6 days ago.

UPS is getting a lot of Tyreek Hill jerseys returned.

What's the story with the PR release from UPS 2-years ago that UPS would virtually be delivering their Ground in any U.S. city...

UPS is getting a lot of Tyreek Hill jerseys returned.

What's the story with the PR release from UPS 2-years ago that UPS would virtually be delivering their Ground in any U.S. city over 10,000 population in the Lower 48 on Saturday's?

This a big lie or just taking longer to rollout?

UPS never directly gave a 10,000 pop. #, but lead us all to believe that was their plan.

 – About 6 days ago.

pain 43$ for next day shipping.3/15/19 delivery. my package wqs shipped from CA to KY, supposed severe weather (im originally from IL a few hours away from there) no bad weather at all. even checked...

pain 43$ for next day shipping.3/15/19 delivery. my package wqs shipped from CA to KY, supposed severe weather (im originally from IL a few hours away from there) no bad weather at all. even checked louisville weather. said to expect delays, then they ship it back tl california. package was reshipped to KY today, then to NY about 12 miles away, has been out for delivery since 8AM, its 10:0PM now. what a joke of a company.

 – About 6 days ago.

I constantly have problems with UPS delivery. Most of my shipping is free from the merchant and they normally use the unreliable UPS. Since shipping is free, it means they only ship merchant by...

I constantly have problems with UPS delivery. Most of my shipping is free from the merchant and they normally use the unreliable UPS. Since shipping is free, it means they only ship merchant by ground. UPS always uses any stupid excuse to delay the package. Plus, UPS don't work on the weekend unless you pay them your arms or legs for Saturday delivery. If my shipment supposes to deliver on Friday and gets delayed, I will not have it until Monday. I also have experience that UPS kept my package in their warehouse since Thursday and not moving until following Monday. I can write up a book for my unhappy experiences with UPS. I am so surprised UPS is still in business. UPS SUCKS.

 – About 1 Week ago.

Package hasn't moved since March 7th due to Severe Weather. Yes, there have been terrible blizzards and flooding, but not enough to strand a package that long. If the package has been destroyed in...

Package hasn't moved since March 7th due to Severe Weather. Yes, there have been terrible blizzards and flooding, but not enough to strand a package that long. If the package has been destroyed in an accident or something, they need to let us know so the re-ship process can get going. Never thought I'd say this, but FedEx and USPS have been a LOT better than UPS lately.

 – About 1 Week ago.

I hate UPS. I think we should boycott companies that use UPS to deliver their products. That might be the incentive UPS needs to improve their service.
...

I hate UPS. I think we should boycott companies that use UPS to deliver their products. That might be the incentive UPS needs to improve their service.

 – About 1 Week ago.

Ordered a laptop through Amazon USA on the 26th of February. It took 4 days for the package to travel overseas and reach the Athens airport. Currently, 18 days later, my laptop cant be delivered by...

Ordered a laptop through Amazon USA on the 26th of February. It took 4 days for the package to travel overseas and reach the Athens airport. Currently, 18 days later, my laptop cant be delivered by UPS still over a 20 mile distance, from the airport to my home.

The Chronicle of incompetency goes as follows:

1) They requested some authorization to initiate the customs clearance, which is reasonable. Although I provided it, it was apparently not enough and it took 2 whole business days for them to inform me.

2) I physically mailed everything needed, handwritten and cross authenticated by a government official, as requested. This process took a whole Saturday, which is the only day I had time to do so since *gasp* I work on business days. The documents in question are all highly sensitive info like personal VAT number government id authenticated copies etc.

By tracking my mail I was notified that it had been delivered to UPS.

But their tracking system claimed that additional documents were required.

I called them and they claimed that they hadn't received anything. They had the nerve to do so while the Courrier service had signatures proving that someone at their office had received the papers. They became hostile at the phone and of course that was my turning point as well.

3) After a lot of back forth calls and emails about the whereabouts of my mail containing personal info and documents I caved in and sent them a second time. Went through all the process, government issuing, mailing, paying for said courrier mail service.

Tracking the mail again I get notified that it has reached them, again. Knowing too well what was about to happen I phoned them, yet again.

I asked them whether they had received my papers yet again, which I had sent a second time, and the f%@king secretary turned snarky and ironic right away like, 'Mister we've told you again and again that your papers never reached as', 'Do you have proof that it was delivered to us'. When I told her it is the second time I am sending them she answered like fine I'll take a look. After a whole quarter she came back and said

'You're right we have actually received them, please understand our situation'

What the f%@k does that even mean? Is your job a f%@king situation that you might or might not get it done depending on your mood?

Why is UPS not checking facts before answering to customers? Where are my original papers at that their sole existence violates any GDPR law at?

'Oops sorry dont know' - UPS

4) After that it took 2 days for it to reach and ADJACENT to the airport UPS facility. I called them to change the delivery address to my workplace and they replied that this can't be done. IT HAS TO FAIL AT LEAST ONE TIME BEGORE THE ADDRESS CAN BE CHANGED.

5) I waited 2 days for the delivery to fail. Then called to change address. Customer service informed me that great the delivery failed, you can now change your address and get it delivered there but the change will be take place in 2 business days.

Thank you,
UPS

 – About 1 Week ago.

Ahhh, another UPS Severe Weather Friday!! You know what THAT means!! Shut down the conveyors, fling open the bay doors, park the trucks and to HELL with the deliveries!! UPS has now decided it...

Ahhh, another UPS Severe Weather Friday!! You know what THAT means!! Shut down the conveyors, fling open the bay doors, park the trucks and to HELL with the deliveries!! UPS has now decided it worked so well once, that now every Friday like clockwork they can 3rd one in 3 weeks, UPS has been declaring every Friday as a "Severe Weather Delay", even though there is NOT A SINGLE WEATHER EVENT ACROSS THE ENTIRE USA on 3-15-19 Apparently UPS thinks we are too stupid to figure out the scam.

 – About 1 Week ago.

Had an urgent package over-nighted to me. Its been two weeks. No notice. Nothing. Can't track it. UPS=Useless Pieces of Shit....

Had an urgent package over-nighted to me. Its been two weeks. No notice. Nothing. Can't track it. UPS=Useless Pieces of Shit.

 – About 1 Week ago.

Stupid idiots made me go sign a document in order for me to receive an amazon package. Now I called to ask when I was going to receive such package, and they said that I had to wait an additional...

Stupid idiots made me go sign a document in order for me to receive an amazon package. Now I called to ask when I was going to receive such package, and they said that I had to wait an additional week.

 – About 1 Week ago.

UPS is the new cable company! My overnight shipment is now turning into 3 days and I still have to pick it up at the UPS delivery center! The first non delivery was because they said no one was...

UPS is the new cable company! My overnight shipment is now turning into 3 days and I still have to pick it up at the UPS delivery center! The first non delivery was because they said no one was present for delivery. False. The second day was no apartment number or suite number. Why didn’t they ask at the front desk? Also I was present at the delivery point on the second attempt and they never showed up! Arggghhhhhhhh!

 – About 1 Week ago.

"Black workers in Ohio accuse UPS of allowing hate at work"

That's the headline from news today in every newspaper around the globe....

"Black workers in Ohio accuse UPS of allowing hate at work"

That's the headline from news today in every newspaper around the globe.

 – About 1 Week ago.

My package delivery attempted about 19 minutes ago and they didn't call me or call the number on the door eventhough I gave the access code online already. Like what's wrong you deliver guy? ...

My package delivery attempted about 19 minutes ago and they didn't call me or call the number on the door eventhough I gave the access code online already. Like what's wrong you deliver guy?

 – About 1 Week ago.

So, I've been shipping through UPS for 15 years, and today had a pickup scheduled for 13 large cartons between 3:00 and 5:00...got home at 2:45 and had the "Pickup attemped" sticker on my...

So, I've been shipping through UPS for 15 years, and today had a pickup scheduled for 13 large cartons between 3:00 and 5:00...got home at 2:45 and had the "Pickup attemped" sticker on my front door. Same thing happened last week...came 30 minutes before the scheduled time...same sticker.

Called UPS at 3:00, on the line for 25 minutes...asked me all of the questions which answers were on the pickup request #2902D4EJRI1...address, name, phone, number of cartons, etc. Promised that they would reschedule and someone would make the pickup before 5:00. No pickup...

Called UPS again at 5:00, on the line again for 20 minutes...same question routine from someone who barely spoke English..again promised that someone would call me back within an hour to arrange pickup. No call...no pickup...

Called UPS again at 7:00, on the line again for 20 minutes...same question routine. Guaranteed me that someone would call within one hour to arrange pickup. No call...no pickup...

Called UPS again at 8:30...a supervisor finally admitted that it was too late, and that there would be no pickup this day...

How do you run a business like this?...I am so done with UPS...they have lost a long-term customer for good.

 – About 1 Week ago.

What a horrible service this company provides. No accountability of drivers or dispatch. Bad service with no true explanation why there are so many holes in their system. Calling is no help because...

What a horrible service this company provides. No accountability of drivers or dispatch. Bad service with no true explanation why there are so many holes in their system. Calling is no help because you will get outsourced to Asia. What a crap compamy. I hope amazon gets in the business and takes a grand share of their business.

 – About 1 Week ago.

Ordered a Death Certificate from Los Angeles. Simple. Ship over night, should have it by 3/1/2019.


No.....They have shipped it all over the map. See Below. This last Friday after...

Ordered a Death Certificate from Los Angeles. Simple. Ship over night, should have it by 3/1/2019.


No.....They have shipped it all over the map. See Below. This last Friday after being sent to Indiana, I told them, them be just pay for Saturday red, just get me my document. They say the will call back.....After all, I called 16 times to get a package why now should they come through.

Finally going to be delivered, driver rings bell and runs for trunk takes off. I call UPS to hold the package, I will just go get it. I'm am told it will be available the next day from 8am to 8:30pm.

Guess what, they already put it on a truck.....These guys are awful!!! You scream and yell. Nothing. So hard to get a manager. These guys should be out of business. NO CUSTOMER SERVICE! They guy behind the counter was purposely taunting me stupid comment and that this was my problem. Take threating to smash the computer to get a manager to speak with you. This is ridiculous.

NEVER SEND UPS!!

No one should ever be treated this way.


Delivery - -
-
Current Event Hold for Pickup Requested 03/11/2019 6:40 P.M. Aliso Viejo, CA, United States
We've received a request from the receiver to hold the package for pickup at a UPS location.

Past Event Delivery Attempted 03/11/2019 12:53 P.M. Aliso Viejo, CA, United States
The receiver was not available for delivery. We'll make a second attempt the next business day.

03/11/2019 8:30 A.M. Aliso Viejo, CA, United States Out For Delivery Today
03/11/2019 6:09 A.M. Aliso Viejo, CA, United States Destination Scan
03/11/2019 1:35 A.M. Aliso Viejo, CA, United States Arrival Scan
03/09/2019 4:48 A.M. Louisville, KY, United States Departure Scan
03/09/2019 12:05 A.M. Louisville, KY, United States Arrival Scan
03/08/2019 9:55 P.M. Plainfield, IN, United States Departure Scan
03/06/2019 2:38 A.M. Aliso Viejo, CA, United States Destination Scan
03/06/2019 2:37 A.M. Aliso Viejo, CA, United States Arrival Scan
03/05/2019 6:35 A.M. Ontario, CA, United States Departure Scan
03/05/2019 3:40 A.M. Ontario, CA, United States Arrival Scan
03/04/2019 11:10 P.M. Las Vegas, NV, United States Departure Scan
03/04/2019 5:45 A.M. Las Vegas, NV, United States We've incorrectly sorted this package which may cause a delay.
03/02/2019 3:16 A.M. Aliso Viejo, CA, United States Arrival Scan
03/02/2019 2:00 A.M. Ontario, CA, United States Departure Scan
03/01/2019 8:49 P.M. Ontario, CA, United States Arrival Scan
03/01/2019 7:52 P.M. Cerritos, CA, United States Departure Scan
Past Event Shipped 03/01/2019 5:44 P.M. Cerritos, CA, United States
Origin Scan

Past Event Label Created 03/01/2019 3:53 P.M. United States
Order Processed: Ready for UP

 – About 2 weeks ago.

You have to basically demand the employee's name and ID at the beginning of any call to UPS to get them to do anything remotely resembling their job properly and even then expect to need to demand...

You have to basically demand the employee's name and ID at the beginning of any call to UPS to get them to do anything remotely resembling their job properly and even then expect to need to demand a supervisor after talking to several outsourced morons who can't answer a simple yes or no question without being rude or evasive.

If I treated people the way these people do I would have been fired on the spot.l when I did customer service. They delight in turning simple questions into a reason to drive a truck through the front of one of their stores.

 – About 2 weeks ago.

Des Moines Iowa - UPS delivery was delayed and they sent me more 9 different emails to tell me it would be delayed each day. When I responded to one of the messages by submitting the tracking number,...

Des Moines Iowa - UPS delivery was delayed and they sent me more 9 different emails to tell me it would be delayed each day. When I responded to one of the messages by submitting the tracking number, they then indicated they had an incorrect address, although the address listed was actually correct. I verified it was correct, submitted the verification, and received another of several emails indicating it would be delivered and then delayed. Finally one of the later emails indicated it might be delayed due to bad weather.. So...I called UPS (after taking a ton of time working through their web site and waiting for a call-back from the local UPS station where it had been sitting for more than a week) and I FINALLY received a call-back. The UPS rep argued they had an incorrect address even though I told her I verified that it was correct all along and had responded. Then she said weather was a factor. I offered to take a picture of my long driveway and send her a JPEG so she could see that my driveway was simply wet and not icy or snowy at the time, but she declined. I got nowhere with her and finally told her it was obvious we were at an impasse. I then gave up and hung up. After applying the pressure (and taking an hour of my time) they FINALLY did deliver the package the next day. OMG!!

 – About 2 weeks ago.

UPS delivers approx. 15.8 million packages a day. In a calendar year they deliver approx 305 days minus weekends, holidays. That puts a rough estimate of 4.8 BILLION packages a year.

UPS delivers approx. 15.8 million packages a day. In a calendar year they deliver approx 305 days minus weekends, holidays. That puts a rough estimate of 4.8 BILLION packages a year.

This website is several years old and there's 6,200 complaints.

I would say UPS gets a AAA-rating & have maintained that legendary status over their history of two centuries by the hard working, ethical ORGANIZED LABOR work force.

Say what you want about 'unions' at your business but history proves beyond a shadow of a doubt that a white collar & union marriage at UPS has been a Forbes Fortune Top 100 success in all businesses for 80+ years.

 – About 2 weeks ago.

Needed something delivered urgently and paid extra to get it delivered asap. The drive in between where my house is and where the package was shipped from is only about a 6 hour drive. Flash forward a...

Needed something delivered urgently and paid extra to get it delivered asap. The drive in between where my house is and where the package was shipped from is only about a 6 hour drive. Flash forward a week later, no package. Two weeks later, no package. Third week? A mangled box with a broken Iphone X. How can you possibly f%@k up this badly?

 – About 2 weeks ago.

I have been doing business with UPS for over 30 years and have seen first hand a sever decline in the quality of drivers and managers as well. I remember when they had a strike I believe in 2007 there...

I have been doing business with UPS for over 30 years and have seen first hand a sever decline in the quality of drivers and managers as well. I remember when they had a strike I believe in 2007 there was a heated battle between the managers and the drivers and loaders. If you were receiving multiple packages one or two might make it to you and the other 3 or 4 could end up in the next state over. I have been lied to on so many occasions I have lost track. Never before have I seen, the unable to deliver, customer not available let alone 2 or 3 times a month. I see the truck go by and the driver doesn't stop. If you complain to the driver the service get worse! If you complain to a manager they tell you we will look into it, we have had several complaints about your driver and we will get back to you, Driver keeps his job and you never hear back from the manager. UPS is a joke and getting worse every day. I guess that's what happens when a union runs the company, nothing gets done because they don't have to.
It's all in the contract and there is nothing we can do about it.

 – About 2 weeks ago.

I had a tracking #, UPS said they'll deliver Monday, the delivery day changed to Saturday, and Friday. Odd, on Friday, there was never an "On Truck" message. Friday night, the delivery day...

I had a tracking #, UPS said they'll deliver Monday, the delivery day changed to Saturday, and Friday. Odd, on Friday, there was never an "On Truck" message. Friday night, the delivery day was changed back to Saturday, the time was between 12 - 4 PM. At 6, I brush my teeth, but there is still no truck near my street. At 6:30, I look for a truck, and I don't see one, I check my porch too, directly under the mailbox, but nothing is there. I return to check on my PC, and it is delivered. Okay, I check more of my porch, and I see the package. 12 - 4 huh, get your mess together UPS!

 – About 2 weeks ago.

This isn't the only time I've had an issue with this company delivering my goods in a timely manner. The latest issue with these guys is for a package to be delivered on 3/7/2019. The package...

This isn't the only time I've had an issue with this company delivering my goods in a timely manner. The latest issue with these guys is for a package to be delivered on 3/7/2019. The package had been tracked from Oregon to West Sacramento, CA which is the closest distribution center to my residence. I arranged my schedule to receive this package and was told it would arrive sometime on the 7th. This is not what happened. I waited all day for this package only to find at 9pm the status changed from out for delivery in my area to a destination scan in Lathrop, CA and then a new deliver date of 3/11/2019. Why would my package not be delivered when it was supposedly out for delivery on the 7th in my immediate area? How did it end up in Lathrop which is hours away? I would call for answers and hopefully a solution but my previous dealings with this shitty company have shown me that nothing will be done. It's a shame that merchants use this delivery service because they are absolutely awful at the one job they are supposed to be specialized in. I hate UPS and will not be ordering from merchants who use their horrendous service.

 – About 2 weeks ago.

I ordered something from Amazon, which had a total of 10.38 these clowns can't just drop it off like any other order from Amazon prime. I will never deal with this company again....

I ordered something from Amazon, which had a total of 10.38 these clowns can't just drop it off like any other order from Amazon prime. I will never deal with this company again.

 – About 2 weeks ago.

Package has been on the truck out for delivery by close of business (i.e. 5pm), it's 4pm on a Friday and still no sign of UPS!!! I have a tripod I need for the weekend and don't have time for...

Package has been on the truck out for delivery by close of business (i.e. 5pm), it's 4pm on a Friday and still no sign of UPS!!! I have a tripod I need for the weekend and don't have time for this nonsense!!! UPS is the worst and I'm going to demand from now on no business that I order from should ship via UPS.

 – About 2 weeks ago.

UPS was such a respected company 20-years ago. Everyone loved their UPS guy or girl.

How did it all get so bad? Is it all the technology of today compared to 20-years or earlier? Is it...

UPS was such a respected company 20-years ago. Everyone loved their UPS guy or girl.

How did it all get so bad? Is it all the technology of today compared to 20-years or earlier? Is it Social Media & sites like this? Is it just greed?

What happened?

 – About 2 weeks ago.

I ordered 2 cans of .22 lr ammunition. The people at UPS must not have noticed the stickers stating handle with care and volatile chemicals. Both cans came mangled to the point that a .22 round could...

I ordered 2 cans of .22 lr ammunition. The people at UPS must not have noticed the stickers stating handle with care and volatile chemicals. Both cans came mangled to the point that a .22 round could have exploded inside the packaging, which would have set off a catastrophic chain of events; bullets flying in every direction hitting boxes, the gas tank, and the driver in the ass causing him to explode into a bunch of tiny brown pieces. I hate UPS!!!

 – About 2 weeks ago.

UPS has been reliable for me in a rural location for 23 years with occasional glitches when
there's a substitute driver.
Over the last two months, been getting non-delivery excuses...

UPS has been reliable for me in a rural location for 23 years with occasional glitches when
there's a substitute driver.
Over the last two months, been getting non-delivery excuses such as Weather emergency (drizzle),
Locked gate (none), Signature required (questionable for a $20 item), Unsecured location (Well, if
you take the initiative to drive 400 yds on a dirt road to my door like other drivers in the past, that's pretty secure).
Have an account with UPS MyChoice - phone notifications no longer working. Couldn't find the
"skip signature" on website - they already punted it off to USPS so I have to drive into town, stand in
line, etc...
Ontrac (Gasp!), Fedex has a better recent track record.

 – About 2 weeks ago.

2 fake delivery attempts in two days. No notice on the door. Nothing. UPS Website says customer unavailable. I saw the truck speeding by. Not even stopping. got it on my security cam. as soon as the...

2 fake delivery attempts in two days. No notice on the door. Nothing. UPS Website says customer unavailable. I saw the truck speeding by. Not even stopping. got it on my security cam. as soon as the trucked passed I refreshed my browser ( was checking package status) it says failed attempt customer unavailable. Called customer service they say you have to come pick it up, we tried to deliver it. No you didn't. How about stopping the f^$#ing truck next time! What the f%@k am I paying for.?

 – About 2 weeks ago.

A "next day air" was shipped 2 days ago! I am waiting for a 3 PM delivery from a city 2 mile away (it went out for shipment at 9 AM). It is now 4 PM.

UPS SUCKS!...

A "next day air" was shipped 2 days ago! I am waiting for a 3 PM delivery from a city 2 mile away (it went out for shipment at 9 AM). It is now 4 PM.

UPS SUCKS!

 – About 2 weeks ago.

Had a tracking number, was supposed to be delivered on March 6th. Checked the tracking number in the morning on March 6th and it indicated "out for delivery." Stayed home all day to receive...

Had a tracking number, was supposed to be delivered on March 6th. Checked the tracking number in the morning on March 6th and it indicated "out for delivery." Stayed home all day to receive the package, it never arrived. Checked the tracking number again on the website, it went back to "label created" and no longer had an estimated delivery time or day. UPS website told me to contact the company that shipped my package. Customer service thought I was crazy and told me to wait a week.

I know what is going to happen now. I am probably going to wait a week, and there will be no update on the package.

 – About 2 weeks ago.

lol i absolutely hate this carrier. deadass didn't even deliver my packages despite BEING ABLE TO GET INSIDE MY APARTMENT COMPLEX...

lol i absolutely hate this carrier. deadass didn't even deliver my packages despite BEING ABLE TO GET INSIDE MY APARTMENT COMPLEX

 – About 2 weeks ago.

These are either the most incompetent drivers or the laziest drivers ever. Yesterday, I received a package within the time specified by UPS. I had another package scheduled for today around the same...

These are either the most incompetent drivers or the laziest drivers ever. Yesterday, I received a package within the time specified by UPS. I had another package scheduled for today around the same time...for some reason or another they gave me a "Package Undeliverable" message for today!?!?! WTF???? How can you deliver just fine 1 day...and cant seem to do your job the next day???

 – About 2 weeks ago.

Use the UPS store to ship a package overnight paid a lot of money wasn't third from UPS corporate did not deliver it was supposed to go to New Orleans Louisiana for Tuesday morning at 10:30 never...

Use the UPS store to ship a package overnight paid a lot of money wasn't third from UPS corporate did not deliver it was supposed to go to New Orleans Louisiana for Tuesday morning at 10:30 never delivered said that it was being delivered now they're using that Mardi Gras as an excuse Mardi Gras is every year and I had to know so why am I not getting my money back they are claiming that it is sort of like the snow or the weather or whatever totally on except a bowl there should've been some kind of warning in the UPS connected UPS affiliated UPS franchised system alerting me to this I would've not spent that kind of money if I knew there was a good possibility that I would not get it there next time FedEx is the only way to go

 – About 2 weeks ago.

Will never use again, overnight to New Irkeans for timely Tuesday by 1030 delivery, they took my money now say " it was Madi Gras " what a surprise it's not
like. The weather which...

Will never use again, overnight to New Irkeans for timely Tuesday by 1030 delivery, they took my money now say " it was Madi Gras " what a surprise it's not
like. The weather which is except a bowl Mardi Gras is every year and they must've known because they must do this every year but still no delivery I got it delivered a day late but again it was timely needed for Mardi Gras now they tell me that I am not getting any refund and that it is sort of like weather this is totally unacceptable and I would use other verbiage but we are in the public domain

 – About 2 weeks ago.

***UPS Manager wants you all to know***

There is nothing you can do. Absolutely nothing. :)...

***UPS Manager wants you all to know***

There is nothing you can do. Absolutely nothing. :)

 – About 2 weeks ago.

My package was supposed to be at my house at the "End of the Day" March 4th according to the UPS website. The UPS guy came over around 10:30 AM when I was at the Gym for about 1 hour. He gave...

My package was supposed to be at my house at the "End of the Day" March 4th according to the UPS website. The UPS guy came over around 10:30 AM when I was at the Gym for about 1 hour. He gave me note saying that "You can pick up package at Access Point after 1 PM". The package was no where to be found. I called UPS main line, had to talk to a computer, said tracking number about 7 times. Finally, UPS Rep answered the phone. She told me that the UPS guy will be at my house the first thing about 8:20 AM March 5th. I politely thanked her. Well! he didn't show up at 8:20 AM. The time now is 1:30 PM, no UPS to be found.

UPS has lost my packages a couple times, delivered to wrong address. Those packages were banzai trees. I called the UPS, they said "Ask them to send another". They don't take any responsibilities at all.

 – About 2 weeks ago.

I posted a couple of days ago about the "severe weather delay." It finally showed up in Sumner, WA, which is down the hill from my house. Normally from here, it goes out for delivery.

I posted a couple of days ago about the "severe weather delay." It finally showed up in Sumner, WA, which is down the hill from my house. Normally from here, it goes out for delivery.

Nope! Sat there for 12 hours, then departed for...Portland, OR.

 – About 3 weeks ago.

A package was misdelivered to my home despite the actual delivery address is in large letters in two locations. I called their customer service and was told the local UPS would call within an hour. ...

A package was misdelivered to my home despite the actual delivery address is in large letters in two locations. I called their customer service and was told the local UPS would call within an hour. The call never arrived. Repeat for day 2 and day 3. Day four and they say it will be picked up at 1:36. Come 4:30 and no one from UPS was to be seen. Called their customer service and it was "elevated" and they said it would be picked up that day. It is now 9:15pm and not a word from UPS. I am so glad I don't use them and I feel bad for whomever the package is for.

 – About 3 weeks ago.

these guys suck holy f%@king shit f%@k ups...

these guys suck holy f%@king shit f%@k ups

 – About 3 weeks ago.

Waited 2 days to receive my package. Look at the tracking information and it said delivered I was happy. I then check that it says it was delivered to another location and signed by some mysterious...

Waited 2 days to receive my package. Look at the tracking information and it said delivered I was happy. I then check that it says it was delivered to another location and signed by some mysterious f%@king asshole who stole my packages. I had high hopes of receiving my packages today (March 4th, 2019) but nope I now have to file a complaint because of some incompetent worker gave away my package.

 – About 3 weeks ago.

I have a package that hasn't moved for two days! They don't even give me a reason why it hasn't moved and now it's supposed to be late, what a joke....

I have a package that hasn't moved for two days! They don't even give me a reason why it hasn't moved and now it's supposed to be late, what a joke.

 – About 3 weeks ago.

"Severe weather delay" is their default message for when they cannot deliver on time. Package was shipped by merchant and picked up by UPS on 2/28. It didn't start moving until 3/3 with a...

"Severe weather delay" is their default message for when they cannot deliver on time. Package was shipped by merchant and picked up by UPS on 2/28. It didn't start moving until 3/3 with a previously estimated delivery of 3/4. So naturally, "severe weather delay."

I've checked, and the path they're driving on has been sunny with mild temperatures. No rain or snow.

 – About 3 weeks ago.

My car was in the driveway, I was HOME. I'm literally sitting not even 12 feet from my front door and I hear the UPS truck driving away. Excited because I thought my package finally arrived...

My car was in the driveway, I was HOME. I'm literally sitting not even 12 feet from my front door and I hear the UPS truck driving away. Excited because I thought my package finally arrived despite it being scheduled to arrive yesterday, I open the door to find a the "Sorry we missed you !" bullshit. Driver didn't knock, didn't ring the doorbell, could be bothered to bring a 2lb bag to my door, but had just enough energy to write on a sheet of paper and stick it to my door. I would've chased the truck but I sprained my foot real bad and couldn't run out fast enough before he sped away. If not for the legal consequences I'd have a mind to have a little chat with the guy next time he comes by, but for now I'm stuck writing away on a f%@king forum because I don't feel like throwing stuff around my house over a stupid ass UPS driver.

 – About 3 weeks ago.

Only UPS would:
-Charge $16 for expedited shipping and deliver later than their free alternative
-Keep customers in the absolute dark about details surrounding their package's delay...

Only UPS would:
-Charge $16 for expedited shipping and deliver later than their free alternative
-Keep customers in the absolute dark about details surrounding their package's delay (i.e. current package location, local forecast links, likely delivery dates, etc)
-Frequently damage packages
-Frequently lose packages
-Let such a defunct, impossible, poorly-designed f%@king website represent their business
-Offer absolutely no compensation to the customers they inevitably screw over (possibly because there are so many of them)

Seriously, save the few UPS workers/executives who I'm sure do a good job, FUUUUUUCK those pricks.

 – About 3 weeks ago.

Have been waiting on a package since the 22nd. It has moved from one side of Dallas to the other in that time. I could have literally walked the package the same distance in 13 hours instead of the 9...

Have been waiting on a package since the 22nd. It has moved from one side of Dallas to the other in that time. I could have literally walked the package the same distance in 13 hours instead of the 9 days it has taken UPS. The last package I got from UPS they claimed Severe weather so I held the package and drove in MY JETTA on the roads that had NO SNOW on them to pick the package up myself. This time it is stuck in Dallas where there is no bad weather either. I think they just make up this BS to account for slow deliveries. The UPS drivers are the laziest people I have ever met. I literally had to sign up for UPS My Choice and specify where I wanted my packages delivered (my front door) so that the delivery driver would stop throwing my package in the dirt at the end of my driveway where it is visible for people to steal. This is the worst delivery company!

 – About 3 weeks ago.

Second time I've experienced a "severe weather delay" from UPS. In other words, if its raining too hard or there is over one inch of snow, they will park their delivery vans and freight...

Second time I've experienced a "severe weather delay" from UPS. In other words, if its raining too hard or there is over one inch of snow, they will park their delivery vans and freight trucks and not let you know what is going on BECAUSE THERE IS NEVER AN UPDATE. 3 Days go by and they don't give a Shit where your package is. UPS has lost several of my packages because they have their heads up their ass and don't care.

 – About 3 weeks ago.

UPS lies about where the package is...
Said it was delayed do to weather conditions!
Was suppose to be delivered on the 25th of February and the package was in Richmond.
I got the...

UPS lies about where the package is...
Said it was delayed do to weather conditions!
Was suppose to be delivered on the 25th of February and the package was in Richmond.
I got the package on March 1st.
Costco was awesome and very helpful!!!
They tried there best to do what they could...
1st to find the package (found out the package was lost).
2nd shipped a second order expedited so I wouldn’t have to wait longer.
3rd offered competition for the problems!
I WILL NEVER RECOMMEND UPS...
I will tell everyone to AVOID UPS!!!

 – About 3 weeks ago.

A company that is incapable of doing one thing. Delivering your package.
Their customer service level is at about “ I just done give a shit about you you or your package”.
...

A company that is incapable of doing one thing. Delivering your package.
Their customer service level is at about “ I just done give a shit about you you or your package”.

 – About 3 weeks ago.

I always try and avoid dealing with UPS when ordering anything thought the seller was shipping USPS but sent it UPS was supposed to be here yesterday nope,changed plans I had, and am waiting have been...

I always try and avoid dealing with UPS when ordering anything thought the seller was shipping USPS but sent it UPS was supposed to be here yesterday nope,changed plans I had, and am waiting have been told between 6 and 7 tonight ridiculous, Fed Ex has no problem getting here in the morning.called to complain they couldn't give a crap, their brown for a reason shitty💩 service!!!

 – About 3 weeks ago.

Just rubbed elbows with the ups driver on the way back from walking my dog. Guess what? he left a memo on my door to pick the item I need for tomorrow up at the ups packaging HQ. I called immediately...

Just rubbed elbows with the ups driver on the way back from walking my dog. Guess what? he left a memo on my door to pick the item I need for tomorrow up at the ups packaging HQ. I called immediately for them to call him up since he was only 100ft away. their reply " thats against our policy. we can deliver it tomorrow sometime-anytime really“ Funny thing, this same thing happened 5 years ago. I ended up doing the same thing I'm about to have to do today. Drive in traffic for 2 hours both ways and wait at the HQ for the truck driver that was just a stone throw away to get back from deliveries. total wait time after memo, 6 hours, plus gas. More frustrating is they didn't listen the first time when I told them they might want to fix how their system works and have some sort of way to contact their drivers.

 – About 3 weeks ago.

Two or three snowflakes falling and UPS shuts down delivery. Seem to be unable to devise alternative routing when a normal route is problematic. Dinosaur mentality and business practice....

Two or three snowflakes falling and UPS shuts down delivery. Seem to be unable to devise alternative routing when a normal route is problematic. Dinosaur mentality and business practice.

 – About 3 weeks ago.

I am in the same boat. The package sat 40 minutes away since 9am and would not be delivered due to "severe weather" that was posted minutes before 9am. I could have driven there it was sunny...

I am in the same boat. The package sat 40 minutes away since 9am and would not be delivered due to "severe weather" that was posted minutes before 9am. I could have driven there it was sunny day no road closures. UPS needs to get its shit together.

 – About 3 weeks ago.

UPS is absolutely untrustworthy and unreliable. I’ve had no problem getting packages from usps and fedex. Ups on the other hand keeps saying there’s a weather day for a package shipped from...

UPS is absolutely untrustworthy and unreliable. I’ve had no problem getting packages from usps and fedex. Ups on the other hand keeps saying there’s a weather day for a package shipped from California to Seattle. They never update the tracking info. It just says severe weather delay. I’ll never buy anything again if it has to be shipped by ups.

 – About 3 weeks ago.

Do not buy from anywhere using UPS as a delivery service. Worst experience in shipping/receiving a product to-date....

Do not buy from anywhere using UPS as a delivery service. Worst experience in shipping/receiving a product to-date.

 – About 3 weeks ago.

I got an alert from ups saying my package was out for delivery on Monday in Seattle. Then, I got a message saying there’s a weather delay. There are no weather issues in western Washington....

I got an alert from ups saying my package was out for delivery on Monday in Seattle. Then, I got a message saying there’s a weather delay. There are no weather issues in western Washington. Ridiculous. It seems like their whole operation is screwed up and they try to use the weather as an excuse to cover up their own incompetence.

 – About 3 weeks ago.

How does weather in Eastern OR and Eastern WA cause delays for deliveries in Western WA on packages currently in CA????? I seriously doubt trucks from CA to Tacoma, WA take a detour through Bend, OR...

How does weather in Eastern OR and Eastern WA cause delays for deliveries in Western WA on packages currently in CA????? I seriously doubt trucks from CA to Tacoma, WA take a detour through Bend, OR and Yakima, WA?!?!?!? I ordered something on Thursday and it was scheduled to deliver tomorrow but now says they can’t give me a delivery date????? At least be honest about the cause of the delay!! It’s insulting!!!

 – About 3 weeks ago.

f%@k UPS. Every single Amazon package I've ordered in the past 3 weeks that's been shipped by UPS has been delayed by multiple days. We had ONE DAY of snow over 3 weeks ago, and they STILL...

f%@k UPS. Every single Amazon package I've ordered in the past 3 weeks that's been shipped by UPS has been delayed by multiple days. We had ONE DAY of snow over 3 weeks ago, and they STILL cite "Bad weather or natural disaster" as a reason for late delivery. 3 WEEKS LATER. It's been bright and sunny for weeks! Nice try!

 – About 3 weeks ago.

My 2 day shipping package landed at the nearest distribution center ahead of time, languished there on friday & saturday, THEN on monday, and now it is in Minnesota... What the actual f%@k tho? How do...

My 2 day shipping package landed at the nearest distribution center ahead of time, languished there on friday & saturday, THEN on monday, and now it is in Minnesota... What the actual f%@k tho? How do you even f%@k up this badly?

 – About 4 weeks ago.

Company has a very lax attendance policy. You can no call no show 5 times in a month and still keep your job and if you speak out about it, you are viewed as the bad guy for even bringing it up....

Company has a very lax attendance policy. You can no call no show 5 times in a month and still keep your job and if you speak out about it, you are viewed as the bad guy for even bringing it up.

 – About 4 weeks ago.

UPS didn't deliver a package to my house, didn't notify me it hadn't been delivered by note or any other means (thankfully I was tracking the package myself), claimed I had requested it...

UPS didn't deliver a package to my house, didn't notify me it hadn't been delivered by note or any other means (thankfully I was tracking the package myself), claimed I had requested it sent to a UPS facility for pickup when I did no such thing and was actually at home when this theoretic request was made, and then couldn't have it delivered to me when I called in for assistance because that 'wasn't an option'. Now I have to sign up for their website to hopefully get my package.

They are literally better at delivering problems and inconvenience than packages.

 – About 4 weeks ago.

Ordered jeans for child and child's estranged father signed for them at UPS facility and took the package. UPS can't direct me to any answers. They gave us a copy of his signature which does...

Ordered jeans for child and child's estranged father signed for them at UPS facility and took the package. UPS can't direct me to any answers. They gave us a copy of his signature which does not match with hers. He has a different name and address. No one can tell us what to do. Ugh.

 – About 4 weeks ago.

I don't know what to say. UPS is reliably the worst service ever! I've been waiting 14 days to get my package. From about 40 miles away....

I don't know what to say. UPS is reliably the worst service ever! I've been waiting 14 days to get my package. From about 40 miles away.

 – About 4 weeks ago.

UPS is consistently and reliably the worst shipping service on earth. I am always filled with dread when I purchase something and the seller ships via UPS, because they take forever, the package...

UPS is consistently and reliably the worst shipping service on earth. I am always filled with dread when I purchase something and the seller ships via UPS, because they take forever, the package always arrives in tatters and the contents are often broken. Avoid them at all cost.

 – About 4 weeks ago.

UPS has sucked for a long time but seems to be getting worse. However, 15 years ago I moved into a new housing development. Literally 4 miles away there was a UPS distribution center and for a solid...

UPS has sucked for a long time but seems to be getting worse. However, 15 years ago I moved into a new housing development. Literally 4 miles away there was a UPS distribution center and for a solid year packages were either delayed for days saying address not found or they'd say undeliverable address not found and sit at the distribution center and I had to pick them up. At the same time anything shipped FedEx and USPS had no problem reaching me. One of the times when I had to physically go down to the distribution center to pick up an alleged undeliverable package I had an exchange with one of the ladies working the counter. She was actually super nice which kept me from losing it but at one point I asked angrily why UPS can't find my address when FedEx has never had a problem delivering to it. She said in the nicest and most serious tone "Ohh there's no way we will ever be as good as FedEx." I was so taken aback by her honesty I was speechless and just nodded and walked out.

 – About 4 weeks ago.

I've been waiting 11 days for a package to get from Sumner to Burien. That's TWENTY SIX MILES. I could have WALKED there in ONE day. What really turns my crank is the fact that they SAY they...

I've been waiting 11 days for a package to get from Sumner to Burien. That's TWENTY SIX MILES. I could have WALKED there in ONE day. What really turns my crank is the fact that they SAY they are going to deliver on a certain date. I rearrange my schedule to avoid the porch pirates and then AFTER the delivery time has passed with no delivery I get another freaking delay message. I will NEVER buy from any vendor who uses UPS again. If they can't send it FedEx, I'll find it somewhere else. UPS SUCKS.

 – About 4 weeks ago.

I live in the Vail Valley, which is on the I-70 corridor. Since 10 AM this morning the driver has been going back and forth (at one point apparently coming within a hundred yards of me with my...

I live in the Vail Valley, which is on the I-70 corridor. Since 10 AM this morning the driver has been going back and forth (at one point apparently coming within a hundred yards of me with my package) and sitting in locations for extended periods. It is now 6 hours later and I haven’t received this package. I can’t help but wonder WTF this guy is doing out there. I’ve never seen a UPS truck sit in a residential area like he has been doing all over the valley today. I have no other explanation in my mind other than he is just taking breaks and extending his day to make more hourly pay. I honestly wish I couldn’t see him on a map, because it’s infuriating. There’s no apparent logical explanation for the activity of this driver today. My package is an overnight package. Screw this!!!

 – About 4 weeks ago.

I ordered a box of the diapers my infant needs on February 12th with two day delivery. We had some mostly-melted snow in Seattle at that point - schools were back in session - but there was a...

I ordered a box of the diapers my infant needs on February 12th with two day delivery. We had some mostly-melted snow in Seattle at that point - schools were back in session - but there was a weather-related delivery exemption for the scheduled February 14th delivery, followed by another exemption on the 15th. Then, the next week, the package delivery estimate was updated to Tuesday, February 19th between 3:30-7:30 PM. There was an update that it was on the delivery truck in the morning and then, late that night, after no package had arrived, the delivery estimate was updated to Wednesday, February 20th from 3:30-7:30 PM. The same thing happened again: update that it's on the truck, followed by late-night delivery change to Thursday.

On Thursday, the same thing happened, but around 5:30 PM, they changed the estimate to Friday. I called customer service at this point and explained that these changes had consequences and that it was urgent that we get the non-irritating diapers that day. I was told they sent an urgent message to the Georgetown UPS facility and that a representative from that facility would call me back by 6:39 PM. Come 9 pm, I still hadn't received the promised call, and instead got a bizarre update that there had been a delivery attempt and that the package was undeliverable at that address.

I checked the address and there were no issues. So I called customer service again. They apologized profusely and said they wrote a message to the facility clarifying that the address is correct and requesting a call. They promised I would receive a call by 10:00 AM Friday morning to verify the address and when my package would be delivered on Friday. Of course, come 10:30 AM on Friday, I still haven't received a call. So, I once again called customer service and all they can do is send another message to the Georgetown service center. They also tried to claim that these issues were due to weather, which makes no sense as the roads have been entirely clear for a week now. Then, they claimed it had to do with volume, which does not at all explain the daily changes when the package is already on the truck or the bizarre misunderstanding of a very clear street address.

In the meantime, I've had two-day deliveries - and same-day deliveries! - from FedEx and USPS with no problems this week, including on the only two days when there was snow or ice on the ground (10 days ago now.)

Oh, and when I asked to speak directly with the facility or with someone who could address these ongoing issues, I was told the only way to contact the delivery center is with "automated messages" from customer service and they only way to contact the corporate higher-ups would be through a letter.

What is going on with UPS, Seattle UPS especially???

 – About 4 weeks ago.

I ordered a box of the diapers my infant needs on February 12th with two day delivery. We had some mostly-melted snow in Seattle at that point - schools were back in session - but there was a...

I ordered a box of the diapers my infant needs on February 12th with two day delivery. We had some mostly-melted snow in Seattle at that point - schools were back in session - but there was a weather-related delivery exemption for the scheduled February 14th delivery, followed by another exemption on the 15th. Then, the next week, the package delivery estimate was updated to Tuesday, February 19th between 3:30-7:30 PM. There was an update that it was on the delivery truck in the morning and then, late that night, after no package had arrived, the delivery estimate was updated to Wednesday, February 20th from 3:30-7:30 PM. The same thing happened again: update that it's on the truck, followed by late-night delivery change to Thursday.

On Thursday, the same thing happened, but around 5:30 PM, they changed the estimate to Friday. I called customer service at this point and explained that these changes had consequences and that it was urgent that we get the non-irritating diapers that day. I was told they sent an urgent message to the Georgetown UPS facility and that a representative from that facility would call me back by 6:39 PM. Come 9 pm, I still hadn't received the promised call, and instead got a bizarre update that there had been a delivery attempt and that the package was undeliverable at that address.

I checked the address and there were no issues. So I called customer service again. They apologized profusely and said they wrote a message to the facility clarifying that the address is correct and requesting a call. They promised I would receive a call by 10:00 AM Friday morning to verify the address and when my package would be delivered on Friday. Of course, come 10:30 AM on Friday, I still haven't received a call. So, I once again called customer service and all they can do is send another message to the Georgetown service center. They also tried to claim that these issues were due to weather, which makes no sense as the roads have been entirely clear for a week now. Then, they claimed it had to do with volume, which does not at all explain the daily changes when the package is already on the truck or the bizarre misunderstanding of a very clear street address.

In the meantime, I've had two-day deliveries - and same-day deliveries! - from FedEx and USPS with no problems this week, including on the only two days when there was snow or ice on the ground (10 days ago now.)

Oh, and when I asked to speak directly with the facility or with someone who could address these ongoing issues, I was told the only way to contact the delivery center is with "automated messages" from customer service and they only way to contact the corporate higher-ups would be through a letter.

What is going on with UPS, Seattle UPS especially???

 – About 4 weeks ago.

According to their tracking my package sat at the local delivery office for nearly two days past the committed delivery date. Calling their office is useless. Your better off with the U.S. post office...

According to their tracking my package sat at the local delivery office for nearly two days past the committed delivery date. Calling their office is useless. Your better off with the U.S. post office at they deliver in daylight

 – About 4 weeks ago.

Package shipped out on Feb 4 and now it's Feb 21. They said they attempted delivery but no notice on door to say attempt was made or phone call for access to building (call goes directly to cell...

Package shipped out on Feb 4 and now it's Feb 21. They said they attempted delivery but no notice on door to say attempt was made or phone call for access to building (call goes directly to cell phone). They are a bunch of liars! Now it's sitting at some access point. I paid for delivery not pick up. Spoke to customer rep who said he would follow up with access point and call me back - no phone call. What a bunch of scammers! Thieves! Steal my money and provide no service. And the cost of the contents of the package. Thieves! Anybody else out there want to sue them. I sent another package using US post office, and it got to same location in 3 days. With UPS, it's now going on SEVENTEEN days!!!!

 – About 4 weeks ago.

Shipped a package via ground to Virginia on Feb 2nd, expected delivery the 7th, no signature required. They "attempted" delivery once, then shuffled it off to a pick up point. After repeated...

Shipped a package via ground to Virginia on Feb 2nd, expected delivery the 7th, no signature required. They "attempted" delivery once, then shuffled it off to a pick up point. After repeated calls and emails and escalations with their customer service, they finally managed to deliver it on the 21st. It's like they're competing with USPS and Fed-Ex for worst service.

 – About 4 weeks ago.

I was searching File a Complaint with UPS and scrolled down a page or two and found a complaints board with a perspective from a real UPS employee and it was shocking to read. He/She only posted it...

I was searching File a Complaint with UPS and scrolled down a page or two and found a complaints board with a perspective from a real UPS employee and it was shocking to read. He/She only posted it Jan. 6th, 2019. So it's a recent look into how UPS is slowly decaying.

I know nothing can be done. I know one complaint or disgruntled employee has no voice in corporation such as UPS. Yet, the numbers are growing at a rapid pace and it doesn't look to ever change at UPS.

My best advice would be to try and stay away from UPS. They're just not or don't know how to change.

 – About 4 weeks ago.

Oh yeah, and their hours at the store 50 miles away are 3pm-6pm...

Oh yeah, and their hours at the store 50 miles away are 3pm-6pm

 – About 4 weeks ago.

I live 50 miles from the main UPS center, they have one 5 miles away, but UPS sucks so bad, they are going to charge me to take the item to a UPS center(5 miles away) that's literally on the way...

I live 50 miles from the main UPS center, they have one 5 miles away, but UPS sucks so bad, they are going to charge me to take the item to a UPS center(5 miles away) that's literally on the way from the UPS center that he's leaving (50 miles away) and my house, he literally has to pass it on the main Street through town; he won't drop it at my door, behind my gate, in my porch, next to my valuable tools that never get stolen, where he leaves his note, it says it needs someone 21 or older to sign for it, even though it's a school form, and I run a business I can't be at my house "until 1 pm," Ive never had a problem with FedEx, I would drive hundreds of miles out of my way to avoid ever using a UPS store, it will never get a dollar from me I can't wait to pick this package up 50 miles away from my house and give them a piece of my mind

 – About 4 weeks ago.

UPS managed to get a package from California, across the country and literally 100 miles away from me, over the past weekend. On Monday, I tried intercepting the package, so that I could pick it up at...

UPS managed to get a package from California, across the country and literally 100 miles away from me, over the past weekend. On Monday, I tried intercepting the package, so that I could pick it up at a neighboring UPS Freight (the business next door to where I work). I was told that wasn't possible since my signature is required.

By Monday afternoon, the status was showing "Delivery on Tuesday between 12:30 and 4:30." Around 11:30 they e-mailed me updating the status "Delivery by end of day Wednesday between 1:00 and 5:00." Around 8:00 PM it still hadn't been delivered, so I wrote to customer service.

Now the status shows "Delivery on Friday between 1:00 and 5:00."

I assure all of you this is not a weather related issue. This is just gross incompetence. I've lost two days of work, sitting around waiting for a package that never comes.

 – About 4 weeks ago.

My package has been stuck in the Tacoma distribution center for 2 days sue ton”severe weather”. The roads have been clear for a week......

My package has been stuck in the Tacoma distribution center for 2 days sue ton”severe weather”. The roads have been clear for a week...

 – About 4 weeks ago.

I posted a rant earlier today, but have to add that, once again UPS has failed to meet another delivery. The package arrived at the Redmond depot (approx 10 miles from where I live) on the 13th. The...

I posted a rant earlier today, but have to add that, once again UPS has failed to meet another delivery. The package arrived at the Redmond depot (approx 10 miles from where I live) on the 13th. The package has been out on a truck "out for delivery" 2/17, 2/19 and today 2/20, but still hasn't arrived.

Get your act together UPS!

 – About 4 weeks ago.

Same thing as everyone else in the Seattle area. 2 packages stuck at the distribution center, "out for delivery" by morning, then "emergency situation or severe weather" by evening....

Same thing as everyone else in the Seattle area. 2 packages stuck at the distribution center, "out for delivery" by morning, then "emergency situation or severe weather" by evening. This has been repeating for 3 days now.

 – About 4 weeks ago.

Sunshine is considered bad weather in Bellevue WA....

Sunshine is considered bad weather in Bellevue WA.

 – About 4 weeks ago.

For real. Package is in Utah and the weather delay is for Oregon. Ups must be confused because they gotta go east to me and I guess they going west thru the Pacific to China, then to Europe and thru...

For real. Package is in Utah and the weather delay is for Oregon. Ups must be confused because they gotta go east to me and I guess they going west thru the Pacific to China, then to Europe and thru the Atlantic before I get my shit.

 – About 4 weeks ago.

Delay in delivery due to weather or natural disaster - Seattle, WA US. I know sunshine in Seattle on a winter day is uncommon, but a natural disaster or too severe to deliver a package in, please...

Delay in delivery due to weather or natural disaster - Seattle, WA US. I know sunshine in Seattle on a winter day is uncommon, but a natural disaster or too severe to deliver a package in, please stop.

 – About 1 Month ago.

Ordered a package with 2 day air on 2/6/19. Package wasn't picked up from the shipper until the 13th, and now its the 20th and I still don't have it. Every day it says out for delivery, and...

Ordered a package with 2 day air on 2/6/19. Package wasn't picked up from the shipper until the 13th, and now its the 20th and I still don't have it. Every day it says out for delivery, and every day they reschedule it to the next day due to "severe weather". We had a couple days of snow over a week ago, and the weather has been normal rainy washington since then. This company is a joke, Im a local CDL A driver and we sure as hell didn't delay any of our deliveries, we ended up using exceptions to our 11/14 hour rules to get the job done. UPS better pray I dont find myself alongside one of their trucks out where noones around, I might just run the little prick off the road, and take my $60 I paid for shipping off his corpse.

 – About 1 Month ago.

Ups sucks because they never came in side the apartment they just leave notes out site the door of the main entrance. Piss me off don't you relize how long I've been waiting for this...

Ups sucks because they never came in side the apartment they just leave notes out site the door of the main entrance. Piss me off don't you relize how long I've been waiting for this package!!!!

 – About 1 Month ago.

How the hell are they going to send me an update telling me they delivered my package, come to find out they delivered it to the Wrong apartment door number, when it clearly had My apartment number on...

How the hell are they going to send me an update telling me they delivered my package, come to find out they delivered it to the Wrong apartment door number, when it clearly had My apartment number on it. Everytime UPS delivers a package they screw up!

 – About 1 Month ago.

Called UPS about the “weather delay” that’s been going on for over a week now. The rep said there are currently FIFTY trailers at the local Seattle facility filled with packages that haven’t...

Called UPS about the “weather delay” that’s been going on for over a week now. The rep said there are currently FIFTY trailers at the local Seattle facility filled with packages that haven’t moved due to this delay. I’m guessing I won’t be seeing this package any time soon.

 – About 1 Month ago.

delivery to Bremerton WA. just like everyone else on here I have been waiting for days now for my packages. They site severe weather as the reason for non delivery but 2 things. 1. there were...

delivery to Bremerton WA. just like everyone else on here I have been waiting for days now for my packages. They site severe weather as the reason for non delivery but 2 things. 1. there were originally 3 packages heading my way one was delivered on the 14th and the other two have been hung up at the redmond facility ever since then. 2. there has been no snow on the road ways for about a week and a half now.

This is not uncommon from UPS. everything I have ordered that ships that comes through OR and heads to WA via the redmon center UPS is late, damaged or missing. I have completely stopped buying from places that use UPS, then there are times when it is out of your control and this happens.

 – About 1 Month ago.

Similar to many in the Redmond/Bellevue/Seattle area - My package, which was shipped after the severe weather ended, is now sitting at the distribution center. It hasn't even been received and I...

Similar to many in the Redmond/Bellevue/Seattle area - My package, which was shipped after the severe weather ended, is now sitting at the distribution center. It hasn't even been received and I can't even drive down to go get it. Instead, I have to wait for it to even get scanned to pick it up. At what point should these packages be considered lost?

 – About 1 Month ago.

In the last month UPS has delivered 10 packages to a different suite # in the business complex. The business is a freight forwarding company who does not care if your packages went to them. UPS does...

In the last month UPS has delivered 10 packages to a different suite # in the business complex. The business is a freight forwarding company who does not care if your packages went to them. UPS does not scan each package when they deliver, they just unload and drive off. I have complained by email multiple times and called and get a promise someone will call me back but they lie.

 – About 1 Month ago.

I live 10 miles from the Redmond, WA distribution center. My two packages have been sitting there without moving for 9 days. Every day the update is that it will be delivered that day, and each...

I live 10 miles from the Redmond, WA distribution center. My two packages have been sitting there without moving for 9 days. Every day the update is that it will be delivered that day, and each evening they revise it to: “ emergency weather... your package will be delivered the next business day.” There was snow 9 days ago and the post office has not missed one day. There is no snow left. UPS is lying and they must have some other terrible problem that they blame on weather. I will never use UPS again if I can possibly avoid them. Customer service is no help. They said they would have the office holding my package call me within an hour- but they didn’t. Now unfortunately I have been notified that another package I was hoping would arrive through USPS has been sent to UPS and is now sitting in the black hole of the Redmond distribution center with not even an estimated delivery date.

 – About 1 Month ago.

Continually saying out for delivery, never arrives, day after day. I will never ship through UPS again, and any vendor that I see that uses UPS I will not buy from anymore....

Continually saying out for delivery, never arrives, day after day. I will never ship through UPS again, and any vendor that I see that uses UPS I will not buy from anymore.

 – About 1 Month ago.

Ups always looses my packages or leaves them at wrong adress, if they do get it right 1 out of every 5 has damage. I get 30+ packages a month so its not like im hard to find.

...

Ups always looses my packages or leaves them at wrong adress, if they do get it right 1 out of every 5 has damage. I get 30+ packages a month so its not like im hard to find.

 – About 1 Month ago.

I live in Bellevue, WA. As many others have experienced in my area, UPS is using "severe weather" an a reason for countless delays this week and last. Yes, we had a significant snow storm, and...

I live in Bellevue, WA. As many others have experienced in my area, UPS is using "severe weather" an a reason for countless delays this week and last. Yes, we had a significant snow storm, and I would expect them to be backed up, but this is beyond ridiculous.

Over the last two weeks, I placed 5 orders from various vendors for my new computer set up. EVERY ONE shipped via UPS has been delayed, some as late as 6 days. On two occasions UPS claimed they could not access my door, when it has been perfectly clear. Every day I receive another UPS "sever weather" alert, yet FedEx and USPS have no issues making deliveries.

 – About 1 Month ago.

Seattle, WA - 2 packages being sent to me via UPS. 1 scheduled to arrive 2.14 the other 2.15. Both popping up in my UPS Choice account saying they are out for delivery at 8am each day. Follow up email...

Seattle, WA - 2 packages being sent to me via UPS. 1 scheduled to arrive 2.14 the other 2.15. Both popping up in my UPS Choice account saying they are out for delivery at 8am each day. Follow up email about severe weather delaying the packages at 5pm each day.

The roads have been clear for a week now.

I received a 110lb (50kg) package from FedEx on 2.16 to give a little perspective about the weather.

Amazon's Ontrac & Prime Now have been to the house several times in the past week.

The post office missed one day of delivery due to snow.

UPS should be out of business. Disgraceful performance. The Pony Express could have gotten the package to me by now on horseback.

 – About 1 Month ago.

I HAVE AN ANSWER (sort of) for Washington state people! UPS says they're having a computer issue that says packages are out for delivery, when they're not. Why NOT out for delivery? Because...

I HAVE AN ANSWER (sort of) for Washington state people! UPS says they're having a computer issue that says packages are out for delivery, when they're not. Why NOT out for delivery? Because they STILL haven't caught up from the bad weather OVER A WEEK AGO. Furthermore, even pkgs. overnighted or containing perishables are sitting there.

They recommended I come in to pick up my (probably wilted) flowers. Not easy for me, but better than NEVER getting them.

Don't expect this to clear up soon. They're still way backlogged.

 – About 1 Month ago.

I just posted about the flowers sent from FTD. Wanted to add I'm in Olympia, WA. Clearly, UPS doesn't want to operate here. ...

I just posted about the flowers sent from FTD. Wanted to add I'm in Olympia, WA. Clearly, UPS doesn't want to operate here.

 – About 1 Month ago.

UPS is terrible! Do not use them!!!! Someone sent me flowers from FTD via UPS Overnight. They were to arrive Friday. I have My Choice because I've had issues with UPS not delivering overnighted...

UPS is terrible! Do not use them!!!! Someone sent me flowers from FTD via UPS Overnight. They were to arrive Friday. I have My Choice because I've had issues with UPS not delivering overnighted packages once before (took five days), so I could track the little truck icon as it traipsed around the neighborhood. At quitting time, it headed to the freeway. Adios. I got a message: delivery delayed due to extreme weather. This is BS, as the skies and roads were clear. Flowers to be re-delivered today, Monday.

Great, wilted flowers, but OK. Same BS as Friday: truck icon all over the neighborhood, heads back to UPS at 6 PM. Same "extreme weather" BS. I called UPS. Someone local was supposed to call me back before 7. Nope. Never did. The local facility closes at 7, I was told, so if I call again, nobody will get the message until tomorrow anyway.

My flowers are surely dead by now. I'm calling FTD to report UPS's BS. FTD must be losing lots of money due to UPS, so I hope they sh**-can them. I feel so bad for whoever sent me flowers. They must think I'm rude for not thanking them.

Worst delivery service in the world!

 – About 1 Month ago.

On November 11th I shipped some new-take off Porsche parts I sold on ebay for a fire sale price because the buyer reached out to me and was going to buy $1000's of parts from me once his car was...

On November 11th I shipped some new-take off Porsche parts I sold on ebay for a fire sale price because the buyer reached out to me and was going to buy $1000's of parts from me once his car was repaired from some damage it incurred getting towed. Two exhaust manifolds with catalytic converters taken off a GT3RS with 21 miles on it, replacement cost 2750+ tax, gaskets, hardware PER SIDE (~6k at my discounted shop rate.) To make the best impression I shipped ~200 in tools to make the job easier for him and used a padded Pelican case (~445) expecting him to ship them back when he was done installing the exhaust bits. UPS lost the package before it got out of Texas somehow, allegedly according to their reps, but continued the tracking all the way to his house and even said it was delivered. After giving me the run around for 7 days they finally admitted it was lost, much like the deal with this potential customer.

Yadda yadda yadda, it's past Valentines day now, still haven't received a check. They have lost my paperwork multiple times, done multiple 10 day investigations (new one each time they lost the paperwork), promised a wide variety of compensation (we "settled" on 750 since that's what the Ebay sale ended at despite my claiming the value at $6500, I have no receipt since I never :bought them: so I'm SOL on the case and Snap-On tools. I'll never get back. NEVER AGAIN UPS!!! You SUCK!

I'm taking them to small claims for $9,999, will post updates as they occur. I will never let these clowns deliver my toilet paper from Amazon again.

 – About 1 Month ago.

Ups delivered an absolutely destroyed package to my doorstep (with basketball sized holes in the boxes). Not only did they ruin a brand new 500$ bookshelf, they now refuse to come pick up their trash...

Ups delivered an absolutely destroyed package to my doorstep (with basketball sized holes in the boxes). Not only did they ruin a brand new 500$ bookshelf, they now refuse to come pick up their trash from my doorstep, or refund any of the 300 bucks they charged me to destroy it.

Thanks ups! I guess I now know why you chose the color brown.

 – About 1 Month ago.

What is up with no tracking info after 120 days? That is some booo sht....

What is up with no tracking info after 120 days? That is some booo sht.

 – About 1 Month ago.

UPS left the renewed passport near mailbox a few minutes ago and now there's no sight of passport! On customer care call now......

UPS left the renewed passport near mailbox a few minutes ago and now there's no sight of passport! On customer care call now...

 – About 1 Month ago.

They lost my package. I called them and their response was OH sorry its lost. Then they found it and said it would be delivered on a certain day. That never happened. Im still waiting for this package...

They lost my package. I called them and their response was OH sorry its lost. Then they found it and said it would be delivered on a certain day. That never happened. Im still waiting for this package and its been well over a week. By the way, this was "Express shipping" They are a joke.

 – About 1 Month ago.

Pay for 2 day air, the package was supposed to be here today, and UPS site gives me this bit of information "Severe Weather Delay" I checked the weather forecast in the area it claims to have...

Pay for 2 day air, the package was supposed to be here today, and UPS site gives me this bit of information "Severe Weather Delay" I checked the weather forecast in the area it claims to have been disrupted, nothing in the way of severe weather, I have another package that was at the same depot that left 50 minutes earlier and had no issue that one was also supposed to be 2 day, and it took UPS 4 extra days to get it to me, I guess that UPS is trying to alienate it's customers.

 – About 1 Month ago.

Package sent from CA to Seattle area on 2/12 due in on 2/14. Here it is 2/18 and I finally get a human to tell me its sitting in an container in a shipping yard. Weather delays. Expected delivery...

Package sent from CA to Seattle area on 2/12 due in on 2/14. Here it is 2/18 and I finally get a human to tell me its sitting in an container in a shipping yard. Weather delays. Expected delivery 2/20. Maybe. So a 5 - 6 day delay because of a 48 hour weather delay. Not trying too hard to catch up for lost ground. Or is my package being ignored while "normal operations" resume.

 – About 1 Month ago.

Stanwood WA here. Still haven't received 4 packages, one of which was supposed to arrive 11 days ago. Two of the packages are Hellofresh (including the 11 day delayed one). Don't think they...

Stanwood WA here. Still haven't received 4 packages, one of which was supposed to arrive 11 days ago. Two of the packages are Hellofresh (including the 11 day delayed one). Don't think they will be very Hellofresh anymore. All due to severe weather emergencies... It's been a week since we saw any snow. The roads have been completely clear and bare for about 6 days now. If I can drive my rear wheel drive sports car with summer tires on it, they can drive their shitty trucks on it. Absolutely shit. Like everyone else has said, USPS, FedEx etc have been delivering. I would pick my packages up but the UPS center where they are at is open from 3:30-5:30 pm M-F. Yes, you read that correctly. 2hrs a day. Must be nice. This is also after them destroying $800 in packages about a month ago because they delivery guy tossed the packages down. Have the video proof too from my security system. The drivers in my area are lazy and don't give a shit. I'm sure your job is hard but you're the one that signed up to do it. So f%@king do you're god damn job.

 – About 1 Month ago.

Kirkland, WA: 3 packages have been held from 3-5 days due to “severe weather” within 5 miles of my address. There is no severe weather. Meanwhile, I’ve received numerous fedex, usps and (even!)...

Kirkland, WA: 3 packages have been held from 3-5 days due to “severe weather” within 5 miles of my address. There is no severe weather. Meanwhile, I’ve received numerous fedex, usps and (even!) ontrac.

 – About 1 Month ago.

My package has been sitting on a truck at its final warehouse stop before delivery for 36 hours without moving, no estimated time or day for delivery shown on the website.

Now it's...

My package has been sitting on a truck at its final warehouse stop before delivery for 36 hours without moving, no estimated time or day for delivery shown on the website.

Now it's the weekend and guess what..... that warehouse is closed on the weekend. After 30 minutes on hold on the phone I am told it "should" arrive on Monday.

It will take them 3.5 f%@king days to move it from the parking lot at the final warehouse stop to the delivery location.

Save yourself some frustration and call Fedex!

 – About 1 Month ago.

Send two day delivery for important bank documents. Guaranteed delivery Friday morning to bank in
Spokane. Has been at Moses Lake for two days. No severe weather!
With Banks closed on...

Send two day delivery for important bank documents. Guaranteed delivery Friday morning to bank in
Spokane. Has been at Moses Lake for two days. No severe weather!
With Banks closed on Monday my documents will not be delivered until at least Tuesday. Never again UPS. You do really, really suck...

 – About 1 Month ago.

Still no UPS deliveries in Seattle?? USPS is doing great!! Everything on time. What gives UPS??? You really are a nightmare of a company to work with. I wish no one shipped with you. ...

Still no UPS deliveries in Seattle?? USPS is doing great!! Everything on time. What gives UPS??? You really are a nightmare of a company to work with. I wish no one shipped with you.

 – About 1 Month ago.

Yet another "severe weather day" and now I'm not getting my stuff til Monday - a total of six days delay. I'm so f%@king frustrated. I have UPS MyChoice and was able to watch them...

Yet another "severe weather day" and now I'm not getting my stuff til Monday - a total of six days delay. I'm so f%@king frustrated. I have UPS MyChoice and was able to watch them deliver to people literally all around me in a huge circle but they couldn't make it to my house? This feels f%@king deliberate.

 – About 1 Month ago.

UPS is claiming severe weather and I know the road is clear between my home and Salt Lake City, UT where the packages were scanned 8 plus hours ago. Clear roads.... two hour drive on a clear...

UPS is claiming severe weather and I know the road is clear between my home and Salt Lake City, UT where the packages were scanned 8 plus hours ago. Clear roads.... two hour drive on a clear interstate. Hmmmmm, UPS is full of shit with their “weather delays”. I needed my packages for a trip tomorrow and they will not arrive in time. Very frustrated.

 – About 1 Month ago.

To top it off my zipcode isn't even on their affected area list. I wouldn't be worried normally, but it's an expensive package so I want it in my hands as soon as possible....

To top it off my zipcode isn't even on their affected area list. I wouldn't be worried normally, but it's an expensive package so I want it in my hands as soon as possible.

 – About 1 Month ago.

Can't deliver package due to extreme weather. Package is in Fife I'm in Tacoma, boy it must be snowing hard at their facilities. I wish I could just go pick up the freaking packages since...

Can't deliver package due to extreme weather. Package is in Fife I'm in Tacoma, boy it must be snowing hard at their facilities. I wish I could just go pick up the freaking packages since they're afraid of bare pavement with the occasional patch of snow on the sidewalk. I'm like a 10 minute drive away........

 – About 1 Month ago.

UPS delivered a package to my house this morning, but can't make it back in the same day to deliver a second package scheduled for delivery today as well? The weather is beautiful, and their own...

UPS delivered a package to my house this morning, but can't make it back in the same day to deliver a second package scheduled for delivery today as well? The weather is beautiful, and their own tracking system shows the package is currently in my city. WTF UPS???

 – About 1 Month ago.

No vent, just facts. UPS delayed delivery by 2 days (so far) stating "Delay in delivery due to weather or natural disaster" in the Redmond/Bellevue, WA area. In the same period, USPS continued...

No vent, just facts. UPS delayed delivery by 2 days (so far) stating "Delay in delivery due to weather or natural disaster" in the Redmond/Bellevue, WA area. In the same period, USPS continued to deliver my mail and packages without missing a beat. Ontrac did the same. UPS has grown complacent and trending towards arrogance with the number of corporate customers they have. I'm gonna push our procurement team to push UPS to the bottom of the authorized shippers list for our company (fortune 100 with well over 100K employees). Vents, complaints, etc.. don't work with organizations that don't measure their executives and employees on doing right by customers. Money usually at least gets noticed so I encourage everybody to take their money/business elsewhere.

 – About 1 Month ago.

TWO CONSECUTIVE UNRELATED DELAYS OF ONE OVERNIGHT PACKAGE (NOT WEATHER RELATED)

Package accepted on time for one day, overnight delivery which cost me $150. Driver did not get back to...

TWO CONSECUTIVE UNRELATED DELAYS OF ONE OVERNIGHT PACKAGE (NOT WEATHER RELATED)

Package accepted on time for one day, overnight delivery which cost me $150. Driver did not get back to facility on time so it was delayed. UPS's fault pushed delivery back two days. Next day, package arrives to next hub (in Texas) where it should go onto truck enroute to receivers city. Truck is too full so this package does not go on. UPS's fault pushed delivery back THREE days. None of this is dues to weather. No wonder there are 10,000 complaints online. I wish Amazon would run UPS out of business.

Because of UPS's ineptitude I just lost a client and way more than the $150 shipping cost.

 – About 1 Month ago.

100 dollars spent on overnight delivery on feb 11 2019...now the 15th and still no parcel and the tracking details are all over the map...2 calls in and i get a spew of what is on the tracking site...

100 dollars spent on overnight delivery on feb 11 2019...now the 15th and still no parcel and the tracking details are all over the map...2 calls in and i get a spew of what is on the tracking site and no help. Could have driven 10 hours and picked the parcel up myself.

 – About 1 Month ago.

UPS tells me my expensive package magically went missing! This is the second time this has happened to me in six months! Something stinks at the Regina SK Canada UPS depot!...

UPS tells me my expensive package magically went missing! This is the second time this has happened to me in six months! Something stinks at the Regina SK Canada UPS depot!

 – About 1 Month ago.

OK well everything i could have said/have experienced has been perfectly described by all the other people here ESP. those living in various places in WA STATE -- i am in Spokane and ordered flowers...

OK well everything i could have said/have experienced has been perfectly described by all the other people here ESP. those living in various places in WA STATE -- i am in Spokane and ordered flowers for my 14 year old daughter--i'm her father- and order placed on the 4th . for delv. on the 13th....got the "SEVERE WEATHER" notice when i began the long dissapointing check back process... now its the A.M. of the 15th....NO FLOWERS.....so there is really no point any more... she comes over for my weekend this evening.... i can just take her to get flowers myself...and i really do feel the PROFLOWERS has some blame in this as well....just one giant farce!!!

 – About 1 Month ago.

6- Valentine's Day gifts for family

3-FedEx Express on time(1 was a day early)
2-USPS on time
1-UPS LATE...

6- Valentine's Day gifts for family

3-FedEx Express on time(1 was a day early)
2-USPS on time
1-UPS LATE

 – About 1 Month ago.

UPS has started the access point hell in my area now....

"why deliver to houses when they can just drop them off at the nearest ups store?" said some bean counter.

I...

UPS has started the access point hell in my area now....

"why deliver to houses when they can just drop them off at the nearest ups store?" said some bean counter.

I for one will never use UPS again after this fiasco.

 – About 1 Month ago.

Racist drivers wont go into my neighborhood at night, they lie about trying to deliver, all while stealing our time, money, and sometimes packages themselves. The San Francisco bay area deserves...

Racist drivers wont go into my neighborhood at night, they lie about trying to deliver, all while stealing our time, money, and sometimes packages themselves. The San Francisco bay area deserves better than these scumbags.

 – About 1 Month ago.

Seattle Washington. Spent the last two weeks watch packages go out for delivery and back to the distribution center. Now you can use there app so you can watch your delivery driver pass blocks from...

Seattle Washington. Spent the last two weeks watch packages go out for delivery and back to the distribution center. Now you can use there app so you can watch your delivery driver pass blocks from your house only to hear your package was delayed due to severe weather. The lies and abuse have caused me to submit to driving the f down there. UPS can go chew sausage.

 – About 1 Month ago.

There is really no point in tracking packages with these people. Their "scheduled" delivery dates are pure fantasy. They pretend that they are trying to deliver on time. What a farce! I...

There is really no point in tracking packages with these people. Their "scheduled" delivery dates are pure fantasy. They pretend that they are trying to deliver on time. What a farce! I tell everyone who is shipping to me PLEASE USE FEDEX! With FedEx I have the opportunity to receive things at least close to on time. Strange how FedEx comes through when UPS just provides excuses. Besides, just what does "by the end of the day" mean to these people? I am so fed up with them!

 – About 1 Month ago.

UPS just bald-faced lied to me (shocking, right?). My order has been scheduled for delivery for the last three days and keeps getting pushed back because of "extreme weather". There's no...

UPS just bald-faced lied to me (shocking, right?). My order has been scheduled for delivery for the last three days and keeps getting pushed back because of "extreme weather". There's no extreme weather in our area and my package has been at the UPS depot NINE MINUTES AWAY for THREE DAYS. I reached out because there is ALWAYS a f%@king problem with them (they try to deliver to the house next door, straight up huck packages over my fence, and say "delivery attempted" when I saw them speed by my house without stopping, etc.) and was told that the delay was caused by severe weather elsewhere (i.e. not in my state but somewhere along the chain). I just checked my tracking again and it has been updated - showing that my packages were all in my state this whole time and at that f%@king depot! :/ Happy Valentine's Day to me I guess. I'm so tired of this stupid company. I don't understand how it's so hard to just deliver a package!

 – About 1 Month ago.

So i live in Silverdale WA and out of 15 packages in 2 years only 3 have arrived in the time frame ups has given. The rest like my current package have been delayed my current one as of this mornig...

So i live in Silverdale WA and out of 15 packages in 2 years only 3 have arrived in the time frame ups has given. The rest like my current package have been delayed my current one as of this mornig was expected to be delivered today they pushed it back almost a week with no reason given and im sick of it.

 – About 1 Month ago.

UPs always gives me an estimated time of delivery, a 4-hour block. They have never, not once, ever delivered anything in that time block. It always comes hours later....

UPs always gives me an estimated time of delivery, a 4-hour block. They have never, not once, ever delivered anything in that time block. It always comes hours later.

 – About 1 Month ago.

Weather delay going on two days now when I checked where the package was last it said it didn't have have any bad weather. This is retarded....

Weather delay going on two days now when I checked where the package was last it said it didn't have have any bad weather. This is retarded.

 – About 1 Month ago.

Can't even deliver a package after 3 days. They want to initiate some bullshit investigation thats just a week of them sitting on their asses and telling me they lost the f%@king package. Retarded...

Can't even deliver a package after 3 days. They want to initiate some bullshit investigation thats just a week of them sitting on their asses and telling me they lost the f%@king package. Retarded customer service can't even answer basic questions. I hope so badly that they go out of business. I would throw a party if they went out of business.

 – About 1 Month ago.

2 years of issues with delivery with UPS and the Management team at the Stafford Texas location does not give a shit. Almost every package over 2 years has had issues, I generally have to go find...

2 years of issues with delivery with UPS and the Management team at the Stafford Texas location does not give a shit. Almost every package over 2 years has had issues, I generally have to go find them at other houses near me, or go to the Stafford Texas location to pick up my packages. Drivers lie about what they have done, but I have cameras! No one in Management at UPS cares or cares to know more. Latest package was "delivered, left at front door" but somehow its not there, behind the 2 gates they have to travel through. No truck or driver on any of the camera feeds. Now they will take 7 to 10 days to let me know where the package is. The sickest thing about this is that I am PAYING for this shitty service! No changes over time, Management does not call back when customer service indicates they will.

 – About 1 Month ago.

Left a "Sorry we missed you notice" on the door.. driver reported we were closed. Maybe the the f%@ker actually tried opening the door to see I was right f%@king there. Useless f%@kers....

Left a "Sorry we missed you notice" on the door.. driver reported we were closed. Maybe the the f%@ker actually tried opening the door to see I was right f%@king there. Useless f%@kers.

 – About 1 Month ago.

Their damned website for tracking never works for me, I 've veen member for several years and all of a sudden my user name and PW do not work any longer, very frustrating and their just too...

Their damned website for tracking never works for me, I 've veen member for several years and all of a sudden my user name and PW do not work any longer, very frustrating and their just too damned expensive. I find FEDX cheaper and much more dell;endable.

 – About 1 Month ago.

package delayed for days now because of severe weather in new jersey, but the weather is fine there. constantly stonewalled by the outsourced customer service department. ups sucks so much!...

package delayed for days now because of severe weather in new jersey, but the weather is fine there. constantly stonewalled by the outsourced customer service department. ups sucks so much!

 – About 1 Month ago.

"Emergency Situation or Severe Weather" for two days now for a couple inches of sleet while everyone else is out getting their jobs done. A month ago it was three days of delay plus a weekend...

"Emergency Situation or Severe Weather" for two days now for a couple inches of sleet while everyone else is out getting their jobs done. A month ago it was three days of delay plus a weekend when I buckled and picked up at the terminal. That's the first time I saw UPS's big banner stating "Not me. Not today." It could only be referring to on-time delivery.

 – About 1 Month ago.

Exactly the same experience as Mountlake Terrace below -- shipment delayed for 3 days due to weather. The first day was reasonable, but we've been driving for two days now with no issues. ...

Exactly the same experience as Mountlake Terrace below -- shipment delayed for 3 days due to weather. The first day was reasonable, but we've been driving for two days now with no issues. Website and phone are a black hole; they keep saying they'll call me back and never do.

 – About 1 Month ago.

THESE PEOPLE WILL NOT KNOCK OR RING THE BELL. I EITHER WAITE ALL DAY LIKE A DOG WATCHING OUT THE WINDOW OR I GET A STICKER ON THE DOOR TELLING ME THEY MISSED ME!...

THESE PEOPLE WILL NOT KNOCK OR RING THE BELL. I EITHER WAITE ALL DAY LIKE A DOG WATCHING OUT THE WINDOW OR I GET A STICKER ON THE DOOR TELLING ME THEY MISSED ME!

 – About 1 Month ago.

***LANGLEY,WASHINGTON***

Was that story true? *curious*...

***LANGLEY,WASHINGTON***

Was that story true? *curious*

 – About 1 Month ago.

I ordered a package on February 1st. UPS site initially tells me the expected delivery date was February 8th but now it’s February 12th and my package keeps getting delayed due to “severe...

I ordered a package on February 1st. UPS site initially tells me the expected delivery date was February 8th but now it’s February 12th and my package keeps getting delayed due to “severe weather”. There is snow on the ground but if my old little car can get through the snow what’s their excuse? Also when I track my package it says “Out For Delivery” but that obviously doesn’t mean anything. Meanwhile I see USPS and FedEx trucks still delivering while I wait hopelessly for my package. This is ridiculous, I never had this problem with USPS or FedEx. Worst part of all is that UPS is commonly used and it looks like I’m stuck with them. Not to mention their website is a nightmare. Unsatisfied.

 – About 1 Month ago.

Left NYC Sunday, got to Philly. Left and returned to Philly Monday due to weather. Left Tuesday and went 600+ miles west to Louisville. Will somehow be delivered tomorrow (a day late if it actually...

Left NYC Sunday, got to Philly. Left and returned to Philly Monday due to weather. Left Tuesday and went 600+ miles west to Louisville. Will somehow be delivered tomorrow (a day late if it actually makes it) after travelling 500+ miles east to me. I live 2 miles off I-95, Philly and NYC are both on 95. ???

 – About 1 Month ago.

I paid for the next day air service. Arrived first thing in the morning to the final facility where they load the trucks (in my town, I frequently order packages and know people who work there) there...

I paid for the next day air service. Arrived first thing in the morning to the final facility where they load the trucks (in my town, I frequently order packages and know people who work there) there was some dust sized hail and they delayed my package. Happens constantly. The tracking Information updates to say delay and doesnt tell you anything. Their website is a train wreck and their customer service is worse. I wouldnt even recommend them to my enemies.

 – About 1 Month ago.

Why does it take UPS to deliver an over night letter (2oz letter not a package) to my house that is 12 miles away from the terminal. It has been out for delivery for 11 hours now. I didn't know...

Why does it take UPS to deliver an over night letter (2oz letter not a package) to my house that is 12 miles away from the terminal. It has been out for delivery for 11 hours now. I didn't know that Pony Express was still in business until I have to rely on UPS. UPS = Ultra Piece of Shit delivery service.I hate ups as much as I hate Fed Ex.

 – About 1 Month ago.

COMPANY SUCKS
CHINESE SUPPORT PEOPLE WITH NO SOUL WILL TERRORIZE YOU IF YOU CALL WITH QUESTIONS
hate this company...

COMPANY SUCKS
CHINESE SUPPORT PEOPLE WITH NO SOUL WILL TERRORIZE YOU IF YOU CALL WITH QUESTIONS
hate this company

 – About 1 Month ago.

I ordered item that I was shipped on Jan 21, it went through the Midwest BEFORE it got cold, then it experienced a weather delay. It arrived Feb 1 at the shipping hub 45 miles from my home. Since then...

I ordered item that I was shipped on Jan 21, it went through the Midwest BEFORE it got cold, then it experienced a weather delay. It arrived Feb 1 at the shipping hub 45 miles from my home. Since then it has been delayed EVERY single F-ing day because of weather, even the sunny ones with clear skies and roads. They said I could pick it up, but I’m mobility impaired, it’s a logistical nightmare for me to travel on five buses and a ferry to get their office. It would take me 8 hours and cost over $50 to get a package I already paid for. Nothing sucks more ass than UPS.

 – About 1 Month ago.

Scheduled delivery date came passed and now tracking says check back later to get scheduled delivery date? Ok thanks... where is my package? Sorry don't recognize your tracking number lmao...

Scheduled delivery date came passed and now tracking says check back later to get scheduled delivery date? Ok thanks... where is my package? Sorry don't recognize your tracking number lmao I've been tracking it for 5 days now you don't recognize the number??? So they want me to contact the shipper????? Ya right am I on candid camera?

 – About 1 Month ago.

Package supposed to arrive last Friday... express shipping... tracking shows that the package is at its destination, however apparently the weather is too severe for delivery... looking out the window...

Package supposed to arrive last Friday... express shipping... tracking shows that the package is at its destination, however apparently the weather is too severe for delivery... looking out the window right now and it is sunny and roads are clear... when asked if I could just go pick the damn thing up they replied no because there has been no delivery attempt made yet! The package is a gift for my bf and dispite ordering early and getting express shipping it does not look like my package is going to be here on time... never going with UPS again... even Canada post is better than this

 – About 1 Month ago.

On this fast pace society. You pause at time and think maybe I'm overreacting to a minor issue. Yet, not with this company. It's just too uncaring. All they think about is money from the CEO...

On this fast pace society. You pause at time and think maybe I'm overreacting to a minor issue. Yet, not with this company. It's just too uncaring. All they think about is money from the CEO to the most junior employee. It's only about money. No good will, sure they might throw $10,000 corporate monies at a charity. Yet, nothing like UPS 1982.

Those guys cared. The bosses cared. It was a better time. Now nobody gives a damn and they have a bit of a monopoly so they don't care at all.

Even this website is just nothing but a sound board. Our complaints aren't going nowhere. These guys don't care(period)

 – About 1 Month ago.

I was supposed to receive contacts from 1800contacts who shipped them to me two-day air. Our new idiot ups driver has delayed it for weather issues twice. Apparently, he is afraid to drive on a...

I was supposed to receive contacts from 1800contacts who shipped them to me two-day air. Our new idiot ups driver has delayed it for weather issues twice. Apparently, he is afraid to drive on a snow-covered road. In that case, I won’t get a ups delivery in my area until late April! There was no weather issue. It was a bright clear day about 25 degrees. FedEx doesn’t seem to have a problem delivering to my house. Hey, ups guy delivering in Lead, South Dakota, sack up and put chains on your tires like the other delivery drivers do. You live in the area ups guy, you know what to do!

 – About 1 Month ago.

f%@king dickheads said the package was coming by the end of the day and I cancelled on my cousins birthday party to wait for this and and it has not come in 8 hours...

f%@king dickheads said the package was coming by the end of the day and I cancelled on my cousins birthday party to wait for this and and it has not come in 8 hours

 – About 1 Month ago.

UPS lied again. Had me stay home on a Saturday night with a promise the package would be delivered at 9pm tonight. Wanted to go to dinner & a movie with the wife but didn't know if I needed to...

UPS lied again. Had me stay home on a Saturday night with a promise the package would be delivered at 9pm tonight. Wanted to go to dinner & a movie with the wife but didn't know if I needed to sign for it. Now WHOLE Saturday is shot and that little cafe where all the UPS brethren Gay chat.... they're laughing at us. They think it's funny. There's got to be a way to get even with this company. We gotta stand up more and say.... we're not taking it anymore.

Strength by numbers! No longer are we going to accept this abuse! Shame on UPS.

 – About 1 Month ago.

These stupid bastards had a delivery for me that was shipped yesterday Next Day Air/Saturday Delivery. It arrived In Portland last night only 500-miles away and then they floes it all the way across...

These stupid bastards had a delivery for me that was shipped yesterday Next Day Air/Saturday Delivery. It arrived In Portland last night only 500-miles away and then they floes it all the way across the country to Louisville, Kentucky and then flew it all they way back to Portland at 6am this morning and now it's been in transit for almost 14-hours they claim and that f%@kING 1-800# claims it will be here by 9pm. I drove down to UPS and it's like a mothballed building. They don't work here on Saturday and never, ever Sunday. I'm screwed, seller gets a Saturday partial refund and I get screwed.

f%@k these UPS bastards!!!

 – About 1 Month ago.

I ordered 3 different items over a 2 week period and all of them arrived by the US postal service before UPS could deliver an order placed before them all and they were all shipped the same...

I ordered 3 different items over a 2 week period and all of them arrived by the US postal service before UPS could deliver an order placed before them all and they were all shipped the same distance....

 – About 1 Month ago.

I ordered a package. Got delayed because of weather. Whatever. No big deal. I'll just have them hold it and go pick it up. It made it far enough that it was close enough to do so. Call ups. Get...

I ordered a package. Got delayed because of weather. Whatever. No big deal. I'll just have them hold it and go pick it up. It made it far enough that it was close enough to do so. Call ups. Get some dumb robot bitch. Struggle with that till I can request to hold. Robot bitch says they will call within the hour telling me address for pickup. Never call. I call back. 4 hours later. Dumb robot bitch. Say "agent" to get a real person. Get a new robot bitch who ask the same questions. Yell at the phone. Spam 0 until I get a real person. Okay great. Can barely understand because they're from who the f%@k knows where. AgahhagejjrbrjIesjdjdjdjdjruururhr. She says they called me. I said nope. She says. One moment here. One moment here. Over and over and over. Get put on hold to find information. Okay. Few minutes later. "So it says they called". f%@kckckcj. I say nope again. She says "hmmm. One moment here.................... Okay you can go pick up your package" :| idk where to pick it up at. .............. "one moment here" T_T get address finally. They close at 6. Missed em. Not open Saturday and Sunday. Open at 3pm Monday. Fucvkvkvkvk. Did I mention I paid for one day shipping. Now I dont know how to get them to redeliver the package. Trying to make a ups my choice account. They wanna send a verification email. Okay. Get it. says click link below to verify. There is no link. Send again. Nope. Send again. There it is. Get a account finally. Yep your package is being held. No options to change that. Super. Idk what to do now. I guess go pick up the package on Monday. But wait. I cant. They dont open til 3. I'll be at work. Package I paid for overnight delivery ends up taking 5 days. If I can get to it. Prolly gonna take longer. Idk. f%@k it.

 – About 1 Month ago.

Don't use ups. Tell your friends not to uses it. Tell your family not to use it. And tell everyone at work not to use it. They won't be around to continue there incompetence if everyone...

Don't use ups. Tell your friends not to uses it. Tell your family not to use it. And tell everyone at work not to use it. They won't be around to continue there incompetence if everyone stopped using them.!!!

 – About 1 Month ago.

So, I recently subscribed to Hello Fresh, then I saw they used UPS as their carrier. First thing I thought, “oh, this is gonna be a problem”. One thing I hate is the vagueness of “expect...

So, I recently subscribed to Hello Fresh, then I saw they used UPS as their carrier. First thing I thought, “oh, this is gonna be a problem”. One thing I hate is the vagueness of “expect delivery from 8am to 8pm”. So gues at what time did I get my package of food last week, 7pm. No biggie, it’s whatever. This week is the second week of my food package, so my wife and I waited all day, only had a snack waiting for our food. It’s 8pm and I just got a call from UPS saying they had a package for me with a bad address. Wut? She repeated back my address and I said “yeah, that’s it”, then she asks “what streets are you off of?” Is she serious? She works for a mail carrier!!! Then I explain what streets are around me, so she asks “what’s your address again?” Give her the address, then she makes a comment about the driver, so I tell her they delivered the same package last week, so she says “ok, we’ll have your package out tomorrow”, so I exclaim “TOMORROW!” “Yeah, tomorrow” she said something else I didn’t pay attention to and just hung up. I expect my package to be at my door at 8am, but I know for sure it will get here after 7, with a driver punting my food package from the sidewalk to my door.

 – About 1 Month ago.

UPS sends package back and forth from one city to the other. Oh, and the delivery date doesn't mean jack sh*t to them, since it just gets later and later....

UPS sends package back and forth from one city to the other. Oh, and the delivery date doesn't mean jack sh*t to them, since it just gets later and later.

 – About 1 Month ago.

I just had UPS tell me they couldn't send a package to an address that they literally sent a package to a week ago. Address is the exact same address. I could Google it and bring it up instantly,...

I just had UPS tell me they couldn't send a package to an address that they literally sent a package to a week ago. Address is the exact same address. I could Google it and bring it up instantly, but not in their system. This is just one in a long line of blunders that leave me stunned by their utter asinine incompetence.

 – About 1 Month ago.

Package is already 2 days late and the last scan was a week ago in Georgia. It says it was updated today but the last event listed was the one in Georgia 2500 miles away from where I live....

Package is already 2 days late and the last scan was a week ago in Georgia. It says it was updated today but the last event listed was the one in Georgia 2500 miles away from where I live.

 – About 1 Month ago.

People say management at UPS and siblings/children that were awarded shares of UPS are complete,utter DIRT BAGS!

Those people that say that are correct.

Enjoy the $$$$ Satan....

People say management at UPS and siblings/children that were awarded shares of UPS are complete,utter DIRT BAGS!

Those people that say that are correct.

Enjoy the $$$$ Satan.

Terrible.

 – About 1 Month ago.

Shipped on Saturday, paid $108 to ship a 4lb box Air Overnight. Original date was supposed to arrive at 10:30a. Package didn't leave origin location until AFTER the scheduled delivery date. ...

Shipped on Saturday, paid $108 to ship a 4lb box Air Overnight. Original date was supposed to arrive at 10:30a. Package didn't leave origin location until AFTER the scheduled delivery date. Package ended up getting another delay due to fog. Package was over 48hr late as a result. Missed a crucial deadline after shipping an entire day early to avoid this issue. I called the Hub, Store, Customer Service. They could do nothing to help.
I'll most likely get fired due to this, no accountability.

 – About 1 Month ago.

Light rain here no severe weather, It makes no sense. It's an excuse to be late is all.

Delivery
Current Event
In Transit 02/05/2019 4:06 P.M. Romoland, CA, United...

Light rain here no severe weather, It makes no sense. It's an excuse to be late is all.

Delivery
Current Event
In Transit 02/05/2019 4:06 P.M. Romoland, CA, United States

An emergency situation or severe weather condition has delayed delivery.
Past Event
Out for Delivery 02/05/2019 8:53 A.M. Romoland, CA, United States

Out For Delivery Today
02/05/2019 5:04 A.M. Romoland, CA, United States Loaded on Delivery Vehicle
02/05/2019 4:27 A.M. Romoland, CA, United States Destination Scan
02/05/2019 4:00 A.M. Romoland, CA, United States Arrival Scan
02/04/2019 10:20 P.M. Romoland, CA, United States Departure Scan
02/04/2019 4:09 P.M. Romoland, CA, United States An emergency situation or severe weather condition has delayed delivery.
02/04/2019 8:44 A.M. Romoland, CA, United States Out For Delivery Today
02/02/2019 4:37 A.M. Romoland, CA, United States Destination Scan
02/02/2019 4:37 A.M. Romoland, CA, United States Destination Scan
02/02/2019 4:00 A.M. Romoland, CA, United States Arrival Scan
02/01/2019 9:55 P.M. Romoland, CA, United States Departure Scan
02/01/2019 12:14 P.M. Romoland, CA, United States An emergency situation or severe weather condition has delayed delivery.
02/01/2019 8:36 A.M. Romoland, CA, United States Out For Delivery Today
02/01/2019 5:24 A.M. Romoland, CA, United States Loaded on Delivery Vehicle
02/01/2019 5:19 A.M. Romoland, CA, United States Destination Scan
02/01/2019 4:12 A.M. Romoland, CA, United States Arrival Scan
02/01/2019 2:14 A.M. Bell, CA, United States Departure Scan
01/31/2019 12:32 P.M. Bell, CA, United States Arrival Scan
01/29/2019 3:42 A.M. Doraville, GA, United States Departure Scan
01/28/2019 11:01 P.M. Doraville, GA, United States Arrival Scan
01/28/2019 10:30 P.M. Roswell, GA, United States Departure Scan
01/28/2019 7:03 P.M. Roswell, GA, United States We've corrected the postal code, and the package is on it's way to the updated address.
Past Event
Shipped 01/28/2019 7:02 P.M. Roswell, GA, United States

Origin Scan
Past Event
Label Created 01/28/2019 4:28 P.M. United States

Order Processed: Ready for UPS

Service

UPS Ground Open the link in a new window

Weight

3.00 LBS

Shipped / Billed On

01/28/2019

Shipment Category

Package

 – About 1 Month ago.

UPS driver lied and said my psckage was delivered. NO you didn't. I live in a secure building with a dedicated package receipt concierge. Not only that, but my building has a beautiful lobby that...

UPS driver lied and said my psckage was delivered. NO you didn't. I live in a secure building with a dedicated package receipt concierge. Not only that, but my building has a beautiful lobby that looks out into the street, I was working from home the day my delivery should have came due to snow. NO DELIVERIES CAME THAT DAY, especially not at 1:49PM. I was literaly chatting with the concierge from 1:45 - 2PM as I waited for a conference call to start. No UPS drivers came through the front door... speaking of front door.. that's where he said he left the package. WHAT? Our front door is the front door of a busy apartment building that shares its space with two businesses. You left a package on a busy sidewalk? WTF? You liar. You delivered nothing because you couldn't drive in the snow and lied and said the package was delivered. UPS doesn't give a damn and tells me to "ask a neighbor". Are you crazy? I spend 3000 monthly to live in this building, the concierge and leasing office accept pakcages.. not neighbors.. you lazy assholes.

 – About 1 Month ago.

my husband paid $120 to overnight ship my PASSPORT! Literally from 5 hours away that’s it! I was supposed to get it by 9:30 am today... it’s 5:33 pm and has not arrived due to “severe...

my husband paid $120 to overnight ship my PASSPORT! Literally from 5 hours away that’s it! I was supposed to get it by 9:30 am today... it’s 5:33 pm and has not arrived due to “severe weather”. The last update i got said that my package was 43 minutes away and that there is still a “severe weather alert” delaying its delivery time. THERE IS NO SEVERE WEATHER IN THE ENTIRE STATE WHY THE f%@k HAVE I NOT GOTTEN MY PACKAGE. f%@k ups!

 – About 1 Month ago.

A ups delivery driver in Conway, Ar. became angry, when the mechanics at a truck shop/parts wouldn't unload her van for her. So she left with all the parts they were waiting on. And the parts...

A ups delivery driver in Conway, Ar. became angry, when the mechanics at a truck shop/parts wouldn't unload her van for her. So she left with all the parts they were waiting on. And the parts customers were waiting on. The manager complained to the local ups office. Guess how they responded. They changed the schedule for that stop. So they couldn't get their deliveries until late afternoon. In order for this truck parts company to get their deliveries in the mornings, they have to send an employee to the ups depot to do ups' job.
So I say ups has gone to.....well you get it.

 – About 1 Month ago.

1. You can't even ask a GENERAL question without providing a Tracking Number.

The f%@king GENERAL email selection requires you to enter a f%@king Tracking Number.

2. The...

1. You can't even ask a GENERAL question without providing a Tracking Number.

The f%@king GENERAL email selection requires you to enter a f%@king Tracking Number.

2. The "Atlanta" HQ phone number is an overseas call center... And no one there can answer a question unless... unless... waaaaaaait for it..... Unless you have a f%@king Tracking Number.

3. My online account has my default profile address as an apartment I lived in four years ago. NO way to change the default address. NO way to delete the old apartment address. No customer support beyond "This is what your tracking number says." THANKS, PRAJNESH!!! HOLY SHIT, I COULDN'T f%@kING FIGURE THAT OUT WITH SIX SECONDS OF GOOGLE! YOU'RE A f%@kING GENIUS!

NICE f%@kING JOB, OBLIVITRONS!

4. UPS Stores don't talk to UPS corporate. Most of them don't even talk to other UPS Stores.

NICE f%@kING JOB, OBLIVITRONS!

No real humans to fix what they screw up.

 – About 1 Month ago.

Trail of tears...notice they shipped it to wrong post office twice

Shipment Progress
Past Event
02/02/2019 - 5:02 A.M.
San Francisco, CA, United States
Package...

Trail of tears...notice they shipped it to wrong post office twice

Shipment Progress
Past Event
02/02/2019 - 5:02 A.M.
San Francisco, CA, United States
Package processed by post office
Past Event
02/02/2019 - 4:50 A.M.
San Francisco, CA, United States
Package processed by post office
Past Event
02/02/2019 - 4:49 A.M.
San Francisco, CA, United States
Received by the post office
Past Event
02/01/2019 - 8:37 A.M.
San Francisco, CA, United States
Package processed by post office
Past Event
01/31/2019 - 9:34 A.M.
San Francisco, CA, United States
Package routed to wrong post office. Package will be transferred to correct post office for delivery.
Past Event
01/31/2019 - 7:03 A.M.
San Francisco, CA, United States
Received by the post office
Past Event
01/29/2019 - 2:59 A.M.
San Francisco, CA, United States
Package processed by post office
Past Event
01/28/2019 - 9:53 A.M.
San Francisco, CA, United States
Package routed to wrong post office. Package will be transferred to correct post office for delivery.
Past Event
01/28/2019 - 2:06 A.M.
San Francisco, CA, United States
Received by the post office
Past Event
01/26/2019 - 11:43 P.M.
San Francisco, CA, United States
Package processed by post office
Past Event
01/25/2019 - 3:01 A.M.
San Francisco, CA, United States
Package processed by post office
Past Event
01/24/2019 - 12:00 P.M.
Burlingame, CA, United States
Package processed by post office
Past Event
01/23/2019 - 7:31 P.M.
San Francisco, CA, United States
Shipment Acceptance at Post Office
Past Event
01/23/2019 - 4:00 P.M.
San Francisco, CA, United States
Package transferred to post office
Past Event
01/23/2019 - 11:05 A.M.
San Leandro, CA, United States
Package departed UPS Mail Innovations facility enroute to USPS for induction
Past Event
01/23/2019 - 4:38 A.M.
San Leandro, CA, United States
Package received for sort by destination UPS Mail Innovations facility
Past Event
01/22/2019 - 3:28 A.M.
Fife, WA, United States
Package transferred to destination UPS Mail Innovations facility
Past Event
01/22/2019 - 1:27 A.M.
Fife, WA, United States
Package processed by UPS Mail Innovations origin facility
Past Event
01/21/2019 - 8:19 P.M.
Fife, WA, United States
Package received for processing by UPS Mail Innovations
Past Event
01/21/2019 - 8:00 P.M.
Portland, OR, United States
Shipment tendered to UPS Mail Innovations
Past Event
01/21/2019 - 11:53 A.M.
United States
Shipment information received by UPS Mail Innovations

 – About 1 Month ago.

Reply from UPS customer service regarding my Leatherman Wave sitting in a post office. They want me to contact Leatherman when it’s obviously UPS fault. Typical pass the blame

Dear Poor...

Reply from UPS customer service regarding my Leatherman Wave sitting in a post office. They want me to contact Leatherman when it’s obviously UPS fault. Typical pass the blame

Dear Poor Customer
Thank you for your email, I understand your concern and that you would like to verify the status of your shipment.

According to the information I show, the package has been transferred to the Post Office by your location. Since the package has not been delivered, I will suggest that you contact your Shipper for further assistance, in order for them to provide you an alternate resolution.

I hope this information is helpful.

Sincerely,

Diego G.
UPS Customer Support

 – About 2 months ago.

These mother f**king idiots for some damn reason cannot seem to get their s**t together long enough to deliver my stuff. The first time, they refused to deliver our package because there was no...

These mother f**king idiots for some damn reason cannot seem to get their s**t together long enough to deliver my stuff. The first time, they refused to deliver our package because there was no apartment number listed. Well, guess what dumba**es, we can't list what we DO NOT have. I live in a HOUSE, so there's NO apartment number. The idiot my mom called argued that we had an apartment number. WE DON'T AND NEVER HAVE. The second time, they marked a package as delivered, and guess what? It wasn't. How USPS has their s**t together and UPS doesn't is astonishing.

 – About 2 months ago.

f%@king shit company. No pre-notice of the delivery, they visit when normal people are working, and no SMS or email option to communicate the future delivery day. Instead, the reicipient needs to go...

f%@king shit company. No pre-notice of the delivery, they visit when normal people are working, and no SMS or email option to communicate the future delivery day. Instead, the reicipient needs to go and pick the package up.

 – About 2 months ago.

What the actual f%@k. My package was supposed to be here on mother f%@king Wednesday and it is now SATURDAY and there isn’t even an estimated delivery date! I paid for 1 day shipping. f%@k UPS. ...

What the actual f%@k. My package was supposed to be here on mother f%@king Wednesday and it is now SATURDAY and there isn’t even an estimated delivery date! I paid for 1 day shipping. f%@k UPS.

 – About 2 months ago.

Oh so I'm waiting for a car part for my 72 cutlass. It has been mailed from Oregon on Jan 29th in the morning. It's made it to Kansas left there and b4 it get to hub in I'll it say...

Oh so I'm waiting for a car part for my 72 cutlass. It has been mailed from Oregon on Jan 29th in the morning. It's made it to Kansas left there and b4 it get to hub in I'll it say delivery date has changed due to severe weather. Ok cool. Then get to I'll hub as arrival scan. Seems like it sat there Jan 31st and still hasn't been scanned or date for delivery hasn't been updated in 3 days. Is my package lost or put on back burner till they r caught up.......plz x help

]ppppplllleeeaaaseee help

 – About 2 months ago.

Leatherman warranty is a fiction
I invested $6 to send my Leatherman Wave for warranty repair
It arrived in two days according to my tracking
I have Skin the game
You made an...

Leatherman warranty is a fiction
I invested $6 to send my Leatherman Wave for warranty repair
It arrived in two days according to my tracking
I have Skin the game
You made an inferior product that require repair
Yet you decide the cheapest ass option up send my tool back 2 weeks and counting since you used the budget Mail Innovations
14 days since you sent it back and am still waiting

 – About 2 months ago.

I boycott any retailer that uses mail innovations
I invested $6 to send my Leatherman wave back for warranty repair and cheap ass Leatherman sends it back via UPS
It’s been 14 days...

I boycott any retailer that uses mail innovations
I invested $6 to send my Leatherman wave back for warranty repair and cheap ass Leatherman sends it back via UPS
It’s been 14 days since Leatherman had sent it back via UPS
Of course they do t make any money honoring their warranty if you don’t have to stick to issuing a cheap ass return option

 – About 2 months ago.

My packages have been held hostage on a rando UPS truck for the last four days. Four, FOUR! delayed deliveries so far......

My packages have been held hostage on a rando UPS truck for the last four days. Four, FOUR! delayed deliveries so far...

 – About 2 months ago.

Package was supposed to arrive today its late as usual with ups customer service in India says next week.Lazy worthless fools....

Package was supposed to arrive today its late as usual with ups customer service in India says next week.Lazy worthless fools.

 – About 2 months ago.

"Recent weather has caused delivery delays. Recovery efforts are under way to deliver your package as soon as possible." It's been perfectly clear since Thursday But now it looks like...

"Recent weather has caused delivery delays. Recovery efforts are under way to deliver your package as soon as possible." It's been perfectly clear since Thursday But now it looks like I'll be waiting until Monday at least for my package. Goddamn cowards.

 – About 2 months ago.

I'm so grateful this site exists because I was just sitting here thinking that it didn't matter how frustrating and useless UPS's service has been to me, because I'm just one person...

I'm so grateful this site exists because I was just sitting here thinking that it didn't matter how frustrating and useless UPS's service has been to me, because I'm just one person and no one would care if I voiced my frustration online. Thank you for creating this site. The mere fact that there even needs to be a ups-sucks.net - an online forum for people to cry out about how awful and difficult it is dealing with this poorly run company that we can't escape utilizing (because the megalith organizations like Amazon continue to employ them for some reason), makes me feel like it's not just me. I'm not alone in thinking that I'm averse to ordering things from online retailers who use UPS. And maybe if any of the shareholders in this company give a shit, they'll demand change. Just minor little things, you know - like an online customer platform that is user friendly and doesn't re-route your packages arbitrarily to dangerous neighborhoods on the coldest days of the year. Or the ability for your own employees to have the agency to put customers in touch with the correct facility who's handling their packages. Is it too much to ask that one of the largest logistics companies in the world actually know how to get things from point A to point B?

I don't know if I've ever been more disappointed by a company than I am consistently by UPS. They are, quite literally, why we can't have nice things.

 – About 2 months ago.

UPS customer service is so clueless they have no idea how to add a new address into their database, they suggest you send a package and deal with any issues.... you can't send a package because...

UPS customer service is so clueless they have no idea how to add a new address into their database, they suggest you send a package and deal with any issues.... you can't send a package because they don't recognize your address..... what idiots.

 – About 2 months ago.

Want timely shipping? Forget UPS! Absolute c*nts. ...

Want timely shipping? Forget UPS! Absolute c*nts.

 – About 2 months ago.

I paid for Express delivery and my package is delayed by 6 days. What the absolute f%@k. UPS sucks. I try to avoid them as best as I can. :( ...

I paid for Express delivery and my package is delayed by 6 days. What the absolute f%@k. UPS sucks. I try to avoid them as best as I can. :(

 – About 2 months ago.

I ordered a case of canned drinks. Someone removed them from the packaging (delivery boys?). They were delivered loose inside the box and one can was missing. The inside of the box was wet. ...

I ordered a case of canned drinks. Someone removed them from the packaging (delivery boys?). They were delivered loose inside the box and one can was missing. The inside of the box was wet. Secondly, I received two cases yesterday and the delivery person left the heavy boxes right up against my screen door so that I couldn't open the door. That's poor service and bad training. They did not ring our door bell, nor place them inside the porch, which means if it had rained, not only could I not open my door without bending it, but the contents would have gotten wet. I guess my confidence in UPS has taken a nose dive. Someone at corporate should do a better job of delivery training!
Chuck in FL.

 – About 2 months ago.

So i placed an order and it didn't start shipping until Jan 28 and was set to arrive on Feb 1. I live in CA, so I was really expecting the delivery today. It started from Kentucky to Indiana,...

So i placed an order and it didn't start shipping until Jan 28 and was set to arrive on Feb 1. I live in CA, so I was really expecting the delivery today. It started from Kentucky to Indiana, then the tracking details just stopped there (had a departure scan so it should have been on the move). The next time I got an update was on Jan 31 saying there was a delay due to severe weather. Like come on, is it even remotely close to the west coast or is it stuck in Indianapolis, IN? From my understanding, the weather has been bad around the origin place, but it should have at least made some progress westward. UPS customer service also avoided answering the majority of my questions. All they said was "Severe Weather Delay" and call it a day.

 – About 2 months ago.

I almost ran over a UPS driver
This company needs to supply their drivers with reflective safety vests.
I was driving through Los Altos, California, a city with plenty of trees.
The...

I almost ran over a UPS driver
This company needs to supply their drivers with reflective safety vests.
I was driving through Los Altos, California, a city with plenty of trees.
The brown suited UPS driver totally camouflaged behind a giant oak tree darted out right in front of my truck. I didn't see him until the last second...CLOSE CALL for both of us!

 – About 2 months ago.

UPS Innovations is anything but Innovative
https://www.youtube.com/watch?v=srXjW-EKTpY...

UPS Innovations is anything but Innovative
https://www.youtube.com/watch?v=srXjW-EKTpY

 – About 2 months ago.

Why is it up to the driver not to try to redeliver my package? Lazy drivers!!
It is inconvenient to go to their UPS Delivery access location. I was not home yesterday first attempt
No...

Why is it up to the driver not to try to redeliver my package? Lazy drivers!!
It is inconvenient to go to their UPS Delivery access location. I was not home yesterday first attempt
No 2nd attempt just dropped off for me to pick up
I paid 15 dollars for delivery to my house. I had no choice as the store chose UPS not me. They suck!!

 – About 2 months ago.

driver does not know how to drive it's been a week since he's had my two packages and won't come down my driveway instead of dropping it off at my PO box he keeps taking it back very...

driver does not know how to drive it's been a week since he's had my two packages and won't come down my driveway instead of dropping it off at my PO box he keeps taking it back very extremely disappointed!

 – About 2 months ago.

These f%@king bastards can't ship my delivery after I f%@king paid for overnight shipping and did not receive it on Wednesday due to f%@king weather but f%@k a ups truck should be able to get...

These f%@king bastards can't ship my delivery after I f%@king paid for overnight shipping and did not receive it on Wednesday due to f%@king weather but f%@k a ups truck should be able to get thru the snow no problem and the truck was a mile away driving around but still gave no f%@ks to come to my house and then the next day they scheduled it for 3:00 and then THESE DICKf%@kSASSHATS CANCELLED IT

 – About 2 months ago.

theres now weather emergency these f%@king scum want you to drive out and pick up the package because their lazy bums canada post delivered the whole week and my package is 5 days late due to a non...

theres now weather emergency these f%@king scum want you to drive out and pick up the package because their lazy bums canada post delivered the whole week and my package is 5 days late due to a non existent weather emergency when the package is supposed to be at my doorstep its f%@king illegal what their doing claiming a fake weather emergency i got a package from canada post the day after the freezing rain and so far its been 5 days and all they say is we cant tell you when its gonna come do you want to burn more money and go out of your way to come pick it up f%@king scum of the earth

 – About 2 months ago.

Package already arrived at distribution location 2 days early, took a day to scan package and one day to send package in a circle....

Package already arrived at distribution location 2 days early, took a day to scan package and one day to send package in a circle.

 – About 2 months ago.

It is not the first time I experience the situation that UPS packages are not delivered to my door but left on the USP delivery location. That would be still Ok if the driver had left the notice. But...

It is not the first time I experience the situation that UPS packages are not delivered to my door but left on the USP delivery location. That would be still Ok if the driver had left the notice. But again it is not the single case that they don’t.
In fact, I am already trying to avoid UPS because of this! And this is sad because the shipping time is quite amazing but the end delivery to the door.

What happened this Saturday was kind of appalling. As described above I did not receive the UPS package at home (I was home all day), no delivery notice left on the door, so I checked my Old Navy order and I saw that the package is delivered to the UPS delivery location :

THE UPS STORE 222
38 COMMERCE DU PLE,11, VERDUN, QC, H3E1T8
Tel 5147696245

So, hurried up to get there before closing at 3.00 p.m. forgetting to take the tracking number with me. When I arrived the UPS clerk asked me for the tracking number. I told him that I have none present, but I already checked the Internet, and it is delivered his shop this Saturday. This supposed to be the Old Navy soft grey package 2 lb. And asked him just to look around. He started the long explanation that I need either the notice of delivery or tracking number. Well, I started to be getting upset as well. I asked him if the package was supposed to be delivered at my door? His answer was that is driver’s business. He constantly interrupted me with his long speeches about the UPS delivery policy, complaining I was interrupting him by that! Who are you employing as the store clerks? Royal family members?! The final answer was: without tracking number I can’t help you, have a nice day. Seriously?

Well, I went out to the next café, checked my e-mail, found the tracking number, go back to the shop. The man, who I asked his name and he refused to answer, looked up in the Internet, recognized that package is in his shop (what I said right at the beginning), TURNS AROUND, REACHES THE PACKAGE RIGHT BEHIND HIM! Then he hands me the package. I was outraged! Is this the new customer retention tactics I did not know yet?

As a continuous improvement manager, I can tell you – that is a performance deficit there. This is not an error. Your employees might be well trained in following the procedure, but they are failing to listen to common sense! Ok, I forgot the tracking number, but I told him that the package arrived this day and described the package. It is a small UPS shop after all! Moreover, It was right behind him! He could at least pretend he is looking for my package!

 – About 2 months ago.

Why do companies still hire UPS as their delivery service, they don't know how to do their job and have no respect for not damaging the package. Time for boycott!
...

Why do companies still hire UPS as their delivery service, they don't know how to do their job and have no respect for not damaging the package. Time for boycott!

 – About 2 months ago.

They left a 700$ value package at a random neighbor's garage door...I don't even have a f%@king garage. Those UPS guys don't know how to read address signs...What a shitty company, do not...

They left a 700$ value package at a random neighbor's garage door...I don't even have a f%@king garage. Those UPS guys don't know how to read address signs...What a shitty company, do not deserve even a penny from me. f%@k them!

 – About 2 months ago.

Packaged arrived in my town two days ago. On that day it snowed a few inches, the street were cleared quickly. Yet, my parcel has been delayed two days in a row for “severe weather” conditions! It...

Packaged arrived in my town two days ago. On that day it snowed a few inches, the street were cleared quickly. Yet, my parcel has been delayed two days in a row for “severe weather” conditions! It gets loaded on the truck, then out for delivery for 9 hours then delayed at the end of the day. Just requested to pick it up at UPS, probably faster than waiting on these clowns till all the snow melts. My town isn’t big, it’s a 15 minute ride across town. Oh, I also got my regular USPS mail both days. I’m sympathetic that these people have to deliver in the cold and snow all day, but if the USPS can get it done why can’t the UPS?

 – About 2 months ago.

No one deserve to be cheated especially when you’re fully loyal lies with the betrayal of your trust. Initially, I thought I was just feeling in secured when my husband would just be on his phone...

No one deserve to be cheated especially when you’re fully loyal lies with the betrayal of your trust. Initially, I thought I was just feeling in secured when my husband would just be on his phone odd hours, until I decided to take my chances to know, knowing Is much better than self-doubts and its exactly what happened when I requested for the service of one of the best hacker to help me check his phone. Now I know when he tells the truths because I received all his calls, outgoing and incoming calls, see her whatSapp messages, Facebook, emails, instagram and i am able to monitor all his day to day activities through my phone and without having access to his own phone. I think its best way to justify his loyalty and I found out that instead of guessing , right now I have access to his phone remotely anything that goes in and out of his phone is exactly what I goes in and out my phone. I see everything, I hear everything… To those of you who might have similar issues i have promise to introduce his job status here on social media and you can meet him if you’re in the state cos he’s the only ethical hacker I know that will deliver your job in a perfect way and will not rip you up… You can contact him Via the following…..
EMAIL: Richardcyberghost at Gmail Dot com
TEXT, CALL or WHATSAPP HIM on …. +1 937-551-7074
Just tell him I referred you he will help you as well cos he’s honest and reliable.

 – About 2 months ago.

Well, they have my passport and Visa. It was sent over night after I had a Visa processed. Over night has now been a week and I have had to push back a flight twice. f%@k UPS...

Well, they have my passport and Visa. It was sent over night after I had a Visa processed. Over night has now been a week and I have had to push back a flight twice. f%@k UPS

 – About 2 months ago.

.... I was given the run around for a week regarding a very important shipment. According to tracking info the shipment was lost or incorrectly sorted multiple times in a week only to be returned to...

.... I was given the run around for a week regarding a very important shipment. According to tracking info the shipment was lost or incorrectly sorted multiple times in a week only to be returned to sender.... Stupid customer service didn't give me a clear answer as to where the package was. I called these people 4 times and the 5th time I was actually able to get an answer. Some customer service

 – About 2 months ago.

Family sent a $72. prepaid package from The States...UPS Turkey shows up asking for $100. COD.....Total Scam...And now looking back through other recent deliveries, it seems the the Turkish branch...

Family sent a $72. prepaid package from The States...UPS Turkey shows up asking for $100. COD.....Total Scam...And now looking back through other recent deliveries, it seems the the Turkish branch have turned this into some kind of side hustle.

 – About 2 months ago.

UPS Cafe Jingles at your other website there. He's changing others messages to pedophilia.

See the 11th page of the Ruth Ginsburg thread.

FYI...

UPS Cafe Jingles at your other website there. He's changing others messages to pedophilia.

See the 11th page of the Ruth Ginsburg thread.

FYI

 – About 2 months ago.

So I ordered shoes from flight club with there over night shipping and I payed an extra 50$ just for ups to tell me that my package is gonna be delayed due to operation issues and will be shipped to...

So I ordered shoes from flight club with there over night shipping and I payed an extra 50$ just for ups to tell me that my package is gonna be delayed due to operation issues and will be shipped to the nearest ups location can anyone tell me why

 – About 2 months ago.

They won't deliver a package, just the slip for me to pick it up. Everytime. USPS delivers, everytime or leaves it in the shop next door. No signature required. Are water filters and wireless...

They won't deliver a package, just the slip for me to pick it up. Everytime. USPS delivers, everytime or leaves it in the shop next door. No signature required. Are water filters and wireless headsets controlled or is UPS just broken? Everbody works and can't be expected to be home, except I'm home and the bell never rang.

 – About 2 months ago.

UPS has recently delivered many of my packages to the wrong locations in my townhouse community and a package for return was re-delivered to my house. I don't understand...Can the delivery person...

UPS has recently delivered many of my packages to the wrong locations in my townhouse community and a package for return was re-delivered to my house. I don't understand...Can the delivery person not read? It seems like there is an issue there.

 – About 2 months ago.

Ups sure post is the latest scam ups uses to not do what they are paid for. They used to deliver to your house. Now they drop packages off at the post office one mile away from the driveway and let...

Ups sure post is the latest scam ups uses to not do what they are paid for. They used to deliver to your house. Now they drop packages off at the post office one mile away from the driveway and let the postal carrier deliver the previously damaged packages. I wish sellers would just go straight to the post office to ship their goods.

 – About 2 months ago.

I won't even begin to start on the missed deliveries, miss-deliveries and damaged packages.

My biggest issues is this: I work in property management and we have a clearly posted...

I won't even begin to start on the missed deliveries, miss-deliveries and damaged packages.

My biggest issues is this: I work in property management and we have a clearly posted 5-MPH speed limit as we are a multi-family community. UPS ALWAYS comes speeding in doing 20-25 MPH - I have called and made several complaints, I have spoken directly to drivers who just shrug and blow me off. I have seen cars swerve to avoid getting hit and people jump out of their way.

They appear to think that they don't have to follow rules and the Merry-Go-Round trip to speak to someone to get it resolved is ridiculous.

I don't have this challenge with ANY other delivery service.

 – About 2 months ago.

I am sorry to hear that your order was not delivered as expected.

We have contacted UPS who after investigating have confirmed that the drivers GPS shows that they did not attend your...

I am sorry to hear that your order was not delivered as expected.

We have contacted UPS who after investigating have confirmed that the drivers GPS shows that they did not attend your property. They will be raising this internally with the driver in question.

We apologies (sic) for the issues you have had with this and previous deliveries. However we would be unable to compensate you as the delivery is not a service you have been charged for.

 – About 2 months ago.

Had a delivery attempted under an hour ago, it was unsuccessful of course. Turns out I mixed up the last two numbers in my address, putting "13" instead of "31". Even though that...

Had a delivery attempted under an hour ago, it was unsuccessful of course. Turns out I mixed up the last two numbers in my address, putting "13" instead of "31". Even though that basically puts it next door, since I'm in an apartment complex, those dumbasses couldn't figure it out (or just didn't care to). Now I would just accept the delayed delivery as a screw up on my part, but it doesn't end there. Their response to the address mishap was not to hold it at the distribution center, or even to give it a day to see if I reach out. Nope, they immediately marked it RTS. I called customer service right away, but they refused to do anything about it. Now instead of having to wait until Tuesday to get the package, which was already a bummer, I'll probably have to wait another week. Wish I never had to recieve another package from this joke of a company.

 – About 2 months ago.

Overnight delivery in the UK is the norm, except when UPS is involved. Today I took an interval photo every 5 seconds of our front security door CCTV video feed and recorded audio on a Sony device so...

Overnight delivery in the UK is the norm, except when UPS is involved. Today I took an interval photo every 5 seconds of our front security door CCTV video feed and recorded audio on a Sony device so that I could prove that the door buzzer was pressed. Rotsa-Ruck!

My 2nd/3rd battery camera battery recorded nothing, they said I wasn't home at 1207. Took 2 hours on 5 buses to get the parcel in a rough part of London at their new drop-off location (probably after I trashed their last incompetents last month).

I can order from Texas and get the parts I need in 2 days. These morons are liars and lazy.

 – About 2 months ago.

Been "Held at Post Office, At Customer Request" for the entire week. I didn't ask for this? Now my package is 5 days late. Every time I try to call, it's an hour for support. What a...

Been "Held at Post Office, At Customer Request" for the entire week. I didn't ask for this? Now my package is 5 days late. Every time I try to call, it's an hour for support. What a joke!

 – About 2 months ago.

How the hell does ups "incorrectly sort" my package that actually arrived at its destination city. It ridiculous. Package was on time this morning, arrived to the next town over where it would...

How the hell does ups "incorrectly sort" my package that actually arrived at its destination city. It ridiculous. Package was on time this morning, arrived to the next town over where it would be put on the truck for delivery but when I got home from work and checked package is now a state away.

 – About 2 months ago.

I just ordered a SNES to repair and it said it was delivered at Quincy IL Post office yesterday at 5:48 pm and i've been waiting since 9 am and it still says Arrived at post office....

I just ordered a SNES to repair and it said it was delivered at Quincy IL Post office yesterday at 5:48 pm and i've been waiting since 9 am and it still says Arrived at post office.

 – About 2 months ago.

Severe weather delay...... hmmmmmmmmmmmmm
I go to *https://ltl.upsfreight.com/news/service_updates/index.aspx?p=update*
and am told *There are no current Weather/Service advisories.*

Severe weather delay...... hmmmmmmmmmmmmm
I go to *https://ltl.upsfreight.com/news/service_updates/index.aspx?p=update*
and am told *There are no current Weather/Service advisories.*
So who is bullshiting who here? With AMAZON orders all i can think of to do is to SS the message from UPS and maybe attach their current WEATHER/SERVICE ADVISORIES and see what happens. Best Of Luck

 – About 2 months ago.

At the beginning the message in "tracking detail" showed I have to pay import fee before delivery to my door. ok. I called/paid on the phone and the call center did not inform the local...

At the beginning the message in "tracking detail" showed I have to pay import fee before delivery to my door. ok. I called/paid on the phone and the call center did not inform the local branch, which he promised. Yes, they emailed me a confirmation email about the payment.

After 2 days I checked online and found that I still have to pay the import fee with the same message that I have to pay import fee before delivery. Weird! Something wrong? Afterward I found the driver stopped in front of my door and soon left. No parcel, no knocking the door, no nothing.

I checked online and found it showed: "unable to collect fund..." The driver even did not knock my door.

I called the customer service for help. She said she will inform the local branch and give me a call in one hour. I waited for several hours to get a 20 seconds call. He said the driver did not have the "slip" so.... Anyway, sounds he did not care at all.

I took one day off waiting for the parcel and the parcel did not show up. Ok, I took another day off today- waiting for the parcel.

The parcel did show today. The driver knocked for one second and left the parcel in front of my door. and he left. That's it. I found the item inside has a 3 inches crack.

 – About 2 months ago.

Update, that sucks.

Anyway we can take it out on the 'Brown People'?

What's the game plan?...

Update, that sucks.

Anyway we can take it out on the 'Brown People'?

What's the game plan?

 – About 2 months ago.

Update on UPS employee theft of my package:
Theft occurred 12/10/18, notified today of claim status:
UPS will refund shipping fee and $50 to replace lost cards ....that’s it! That’s...

Update on UPS employee theft of my package:
Theft occurred 12/10/18, notified today of claim status:
UPS will refund shipping fee and $50 to replace lost cards ....that’s it! That’s the replacement cost for $500.00 in stolen gift cards. Insured doesn’t mean what you think! And they never took action on the theft.
Lesson learned- Never again!

 – About 2 months ago.

All things considering.... the UPS gunman didn't turn out to be a real terrible situation. Thank God.

With that said, anybody have any late deliveries they're pissed off...

All things considering.... the UPS gunman didn't turn out to be a real terrible situation. Thank God.

With that said, anybody have any late deliveries they're pissed off about?

Let's get back to where we left off.

 – About 2 months ago.

Sounds like a jealous ex-boyfriend. No confirmation on that yet.

Shooter fired shots at ceiling but took a couple hostages. Including his ex-girlfriend.

Hope no one is...

Sounds like a jealous ex-boyfriend. No confirmation on that yet.

Shooter fired shots at ceiling but took a couple hostages. Including his ex-girlfriend.

Hope no one is injured and shooter is apprehended.

 – About 2 months ago.

Active Shooter at UPS in New Jersey.

Please, everyone. It's just packages. Relax

"It's a great life, but you gotta make it that way"...

Active Shooter at UPS in New Jersey.

Please, everyone. It's just packages. Relax

"It's a great life, but you gotta make it that way"

 – About 2 months ago.

I look forward to the work week for the simple reason more people complain here.

I can read & laugh about how UPS employees should all be fired and/or punished severely. Hehe...

I look forward to the work week for the simple reason more people complain here.

I can read & laugh about how UPS employees should all be fired and/or punished severely. Hehe

 – About 2 months ago.

Been waiting on delivery of a TV for a week now. Even had Amazon send a replacement that was GUARANTEED to arrive today. I live less than an hour from the warehouse the TV was coming from. They...

Been waiting on delivery of a TV for a week now. Even had Amazon send a replacement that was GUARANTEED to arrive today. I live less than an hour from the warehouse the TV was coming from. They shipped the replacement to Louisville, KY last night "By mistake". Now it's stuck there and won't be delivered till Monday. While I will be at WORK! Unusually Poor Service is the realistic meaning of U.P.S.

 – About 2 months ago.

Does anybody know how UPS can pick up your package from the sender. Scan it and then lose it? When you call customer service to get an answer your talking to a person in a 3rd world country who has no...

Does anybody know how UPS can pick up your package from the sender. Scan it and then lose it? When you call customer service to get an answer your talking to a person in a 3rd world country who has no f%@king idea on how to help. How can you lose the package and not have the capability to track it within your system so I'm told. I'm done with these f%@ks

 – About 2 months ago.

I wasn't home to sign for delivery, received a notification sticker. Contacted UPS to have them hold my package at their delivery center and UPS won't allow me because "Deliver change...

I wasn't home to sign for delivery, received a notification sticker. Contacted UPS to have them hold my package at their delivery center and UPS won't allow me because "Deliver change options are not available for this shipment". Whatever that means. Why does this company still exist?

 – About 2 months ago.

My package (which was a laptop sent for warranty repair) was delayed due to weather conditions. Supposed to arrive yesterday. I went to the service center where I knew my package was, they...

My package (which was a laptop sent for warranty repair) was delayed due to weather conditions. Supposed to arrive yesterday. I went to the service center where I knew my package was, they wouldn't give it to me. Said it was on the back of a truck and inaccessible. Got it today at 7PM and the unit even though properly packaged is ice cold freezing to the touch. My laptop was essentially left in a freezer over night a high end gaming laptop I paid over 2K for. I'm sure this has damaged the battery life and who knows what else. I wonder if there's anything I can do about this. Pretty unhappy

 – About 2 months ago.

I wish companies would give you a choice of shippers. UPS would be last in my book. The last half dozen package have been days late or lost all togeather. I puchased a flag pole and after three weeks...

I wish companies would give you a choice of shippers. UPS would be last in my book. The last half dozen package have been days late or lost all togeather. I puchased a flag pole and after three weeks the company replaced it for free. They shipped through USPS the second time. Two months later i pull in driveway and found the original package from UPS beat to hell with dents in the aluminum pole. Its bad when the postal service is better than UPS.

 – About 2 months ago.

C'mon UPS management... come blame the union. Hahahaaaaaa

YOU RUINED UPS!

Wasn't Jimmy, Wasn't Sean but YOU!

Suck on that! Heheheeeeee...

C'mon UPS management... come blame the union. Hahahaaaaaa

YOU RUINED UPS!

Wasn't Jimmy, Wasn't Sean but YOU!

Suck on that! Heheheeeeee

 – About 2 months ago.

It's not just Abs it's Freddy too.... both scrambling' around on their knees as BIG Bez is pumpin it in Prime Time!!!

Sooooooooo OLD! Sooooooo outdated!

Fred.......

It's not just Abs it's Freddy too.... both scrambling' around on their knees as BIG Bez is pumpin it in Prime Time!!!

Sooooooooo OLD! Sooooooo outdated!

Fred.... "I started it all in the early 70's.... Abs, I was unloading I. The mid 70's"

BwAaaaaaaHAHAhaaaaa

They blew it.

Amazon kicks their arse left & right now and they have no clue.... NONE Whatsoever on how to stop the bleeding. Old tired seniors that destroyed their companies just so THEY could be rich. No legacy at all left... NONE.

 – About 2 months ago.

The worker is mad lazy. This man f%@king came once to my f%@king house and I was not able to get the package because I wasn't home. Like any other Carrier would do, they would come back later that...

The worker is mad lazy. This man f%@king came once to my f%@king house and I was not able to get the package because I wasn't home. Like any other Carrier would do, they would come back later that day. But this workers so ass that he cant deliver it.

 – About 2 months ago.

Why do I have to wait until 8pm when my package has been out since 9 in the morning? This isn't a big town, it takes 15 minutes to drive to the other side of town. Which ups doesn't have to do...

Why do I have to wait until 8pm when my package has been out since 9 in the morning? This isn't a big town, it takes 15 minutes to drive to the other side of town. Which ups doesn't have to do since I live pretty darn close to their building!

 – About 2 months ago.

Is anyone actually stupid enough to "Sign Now" online? They lie when they say "A signature is required for package delivery", as that hasn't been the case for years (at least...

Is anyone actually stupid enough to "Sign Now" online? They lie when they say "A signature is required for package delivery", as that hasn't been the case for years (at least where I live - largely student neighborhood) and they just dump and run. It's really inane to sign for something you haven't received, as it is just a CYA in case the package isn't delivered or gets stolen.

 – About 2 months ago.

Horrible service! Waiting on a package and day of delivery I checked the tracking and it showed it was being returned to sender after it was refused. First it didn't require a signature and...

Horrible service! Waiting on a package and day of delivery I checked the tracking and it showed it was being returned to sender after it was refused. First it didn't require a signature and secondly no one was home to even refuse the package. I tried to call customer support (BIG JOKE) it only took 35 minutes to make contact and then absolutely ZERO help.

 – About 2 months ago.

Old Man, Abs! Has ruined UPS. Of course he will exit on a golden parachute. Yet, he's killed the most legendary brand in US history.

By 2025! You just wait & see.

Old Man, Abs! Has ruined UPS. Of course he will exit on a golden parachute. Yet, he's killed the most legendary brand in US history.

By 2025! You just wait & see.

Technology won, they took chances and failed on some. Yet, they scrapped the failures and moved forward. Like Amazon furniture... yet, J.B. pressed on.

Not ol' Abs though.... he was hired in the Gerald Ford days and he's not changing.

Anybody got videos of Bez'es balls bouncin' off his chin?

 – About 2 months ago.

Bezos could buy UPS 10-times over! It won't be long and Amazon's Signature VISA will generate more revenue than UPS's Orion.

Alexa profits will outpace UPS's entire...

Bezos could buy UPS 10-times over! It won't be long and Amazon's Signature VISA will generate more revenue than UPS's Orion.

Alexa profits will outpace UPS's entire profits. Ha!!!

"Alexa play The eBay Song by Weird Al".... hahaha.

Somebody get 7-decade old CEO Abney some warm milk for lack of innovation.

 – About 2 months ago.

UPS have my package in a place which is only 80 miles away from my place for 5 days and it's been 10 days after it was shipped. Still no update on tracking info, no sign of delivering, every time...

UPS have my package in a place which is only 80 miles away from my place for 5 days and it's been 10 days after it was shipped. Still no update on tracking info, no sign of delivering, every time I email them, they are just like we'll re-schedule your delivery tomorrow, always tomorrow, very disappointing, very frustrating.

 – About 2 months ago.

THEY TREAT CUSTOMERS LIKE IDIOTS!!!!!! USING SILLY EXCUSES SUCH AS WEATHER DELAY TO FOOL US. i cant believe i trusted this company to deliver the important document....

THEY TREAT CUSTOMERS LIKE IDIOTS!!!!!! USING SILLY EXCUSES SUCH AS WEATHER DELAY TO FOOL US. i cant believe i trusted this company to deliver the important document.

 – About 2 months ago.

These absolutely useless assholes all the agents kept lying to me saying it will be loaded on the truck today completely bullshit these ppl who work there r shameless and worthless ive been...

These absolutely useless assholes all the agents kept lying to me saying it will be loaded on the truck today completely bullshit these ppl who work there r shameless and worthless ive been waiting for more than half a month and now they r telling me if its still not delivered by the end of today plz file a claim . u f%@king asshole go f%@k urself

 – About 2 months ago.

I signed to release the package ONLINE and they STILL refused to deliver it unless I was present. I signed the LITTLE SLIP AND ONLINE and they STILL refused to deliver it. These worthless unionized...

I signed to release the package ONLINE and they STILL refused to deliver it unless I was present. I signed the LITTLE SLIP AND ONLINE and they STILL refused to deliver it. These worthless unionized workers deserve to starve. They hate themselves and their jobs, so let's kill to birds with one stone and just slaughter these worthless pieces of flesh.

 – About 2 months ago.

literally the worst company ever. My package was shipped on Dec 24th and its been 15 days and i still havent received it. and they r using the weather delay excuse again. IM SO SICK OF IT...

literally the worst company ever. My package was shipped on Dec 24th and its been 15 days and i still havent received it. and they r using the weather delay excuse again. IM SO SICK OF IT

 – About 2 months ago.

I ordered textbooks from Chegg. I have only received one textbook. The other is still being shipped. I was supposed to receive it yesterday, but today it is still "out for delivery" and all I...

I ordered textbooks from Chegg. I have only received one textbook. The other is still being shipped. I was supposed to receive it yesterday, but today it is still "out for delivery" and all I want is my textbook. Screw UPS for lying to me

 – About 2 months ago.

UPS has had an overnight package for 6 days and every day they say it will be delivered. I have spoken with over 6 agents who have all lied and deceived and a few supervisors who make excuses and...

UPS has had an overnight package for 6 days and every day they say it will be delivered. I have spoken with over 6 agents who have all lied and deceived and a few supervisors who make excuses and lie. Still not package and no idea when it will arrive.

 – About 2 months ago.

Yup. UPS sure does suck! My item was shipped on 12/28. It was held for a holiday and then delayed because of weather. After 10 days it was to reach Charlotte NC today. It is reach the hub and stayed...

Yup. UPS sure does suck! My item was shipped on 12/28. It was held for a holiday and then delayed because of weather. After 10 days it was to reach Charlotte NC today. It is reach the hub and stayed for approximately 30 minutes and then left for another city 60 miles away and there it sits. The kicker? I live in Charlotte and it was to be delivered to me tomorrow. This package was scanned 18 times since it shipped only to misrouted at its destination. What incompetent buffoons!

 – About 2 months ago.

The worst f%@kin company on the planet. Never ever again
...

The worst f%@kin company on the planet. Never ever again

 – About 2 months ago.

When amazon gets their own planes and trucks up and running (which has already started) , UPS will be just a distant memory and out of business !!
In the last 3 weeks I have been lied to from...

When amazon gets their own planes and trucks up and running (which has already started) , UPS will be just a distant memory and out of business !!
In the last 3 weeks I have been lied to from UPS , had 3 late (2-3 days) and one lost..
They suck !!

 – About 2 months ago.

When you pay for one-day shipping but instead turns into four-day shipping and guess what, I didn't get a refund for paying for one-day shipping. Changing to FedEx....

When you pay for one-day shipping but instead turns into four-day shipping and guess what, I didn't get a refund for paying for one-day shipping. Changing to FedEx.

 – About 2 months ago.

Ordered a 2-day shipping item from Walmart. Walmart ordered the item three days ago using UPS's 2-day air mail shipping. It didn't arrive yesterday when it should have. This morning, the UPS...

Ordered a 2-day shipping item from Walmart. Walmart ordered the item three days ago using UPS's 2-day air mail shipping. It didn't arrive yesterday when it should have. This morning, the UPS tracker said that they had put it on the vehicle for final delivery and that it was out for delivery. Sometime in the past couple hours, they changed the entry to say that the package had simply arrived at the final UPS facility this morning because they again failed to deliver the package and wanted to cover their tracks. Today is a Saturday. They won't ship tomorrow. That means I might actually get the package on Monday, meaning that UPS will have taken five days to do what should have taken two. That is insane. I am home for the Holidays and am leaving in five days, which means that if the package (which contains a laptop I need to replace the one I'm using now) gets delayed anymore I might have to cancel the order altogether. This is ridiculous. Why does UPS even exist if it can't even do it's job and lies about what its been doing when it inevitably fails? Why do companies rely on this near-worthless delivery service?

 – About 2 months ago.

Waiting for my phones to get in and they're supposed to be in by today. It's already 7:41pm and there is still no sign of my packages. The tracking has been out for delivery since 8:54am!...

Waiting for my phones to get in and they're supposed to be in by today. It's already 7:41pm and there is still no sign of my packages. The tracking has been out for delivery since 8:54am! Hello??? UPS where the hell is my package?

 – About 2 months ago.

They keep weight-gouging my shipments, after being weighed at the store! ...

They keep weight-gouging my shipments, after being weighed at the store!

 – About 3 months ago.

I'm very annoyed with UPS right now.
I ordered a computer case from Amazon on December 26, 2018, with 2-day prime shipping, and it was supposed to be delivered on the 31st, but it never...

I'm very annoyed with UPS right now.
I ordered a computer case from Amazon on December 26, 2018, with 2-day prime shipping, and it was supposed to be delivered on the 31st, but it never arrived. In fact, it sat at the same UPS location, which is about an hour from me, for 3 days before I got any sort of update that it was moving.
After that, I contacted Amazon support, and they said it would arrive on January 1st by 4 PM and then they offered me $5 to my gift balance as well as a promo code as compensation, but neither of those ever showed up. They also said they marked the package as high priority with UPS, and it was only late because of vehicle issues. Then, again, the package failed to be delivered on the 1st.
Afterwards, I opened a lost item claim with UPS, which didn't lead anywhere with them, so I contacted Amazon support again, and they told me it would now arrive in the morning of January 2nd. However, it failed to arrive yet again, and UPS said it was because the package was sorted incorrectly. However, Amazon said it was lost. How do you lose a 21" computer case?
Anyway, Amazon offered me a replacement, which I accepted, that was shipped with UPS next day air late on the 2nd. (Why would you ship with the same company again who lost it in the first place?) And the Amazon support agent guarenteed me that it would 100% be there on the 4th. And wouldn't you know it? It never arrived again. That's twice in a row that the same company failed to deliver the same item to the same address on time.
I live in Colorado, and the package was coming from Arizona, but for whatever reason, the package went all the way to Kentucky. I mean, is it really that difficult for a package to move 1 state over? Especially to a city like Denver.
Anyway, now they are telling me it will be here on Monday, the 7th. (Yes, 5 days later definitely sounds like the next day air service that I want to use.)
I guess all I can do is wait, since UPS support never helped me, and Amazon's support just told me to contact UPS support afterwards.
I guess in the end, I'm glad I didn't have to pay for the replacement case's next day air shipping, because that would have been over $200, but you'd think for that price they could at least be on time. I mean, that's more than they'd have to spend on gas getting to my house. Oh well, I'm never going to use UPS again if I can help it. It's too bad more sites don't let you choose your carrier.

 – About 3 months ago.

Agreed with all the other posters regarding UPS completely SUCKING!!!!!!!!!!!!!!!! USPS tracking SUCKS but their delivery times are 1000 times faster and more reliable than UPS. And FedEx is even...

Agreed with all the other posters regarding UPS completely SUCKING!!!!!!!!!!!!!!!! USPS tracking SUCKS but their delivery times are 1000 times faster and more reliable than UPS. And FedEx is even better than that. FedEx's Ground service is twice as fast as UP$hit, their Express service is 100% reliable and their tracking is completely reliable. What a complete joke UPS has become. Full of outsourced CS reps and lies.

With Amazon putting the biggest load on the shipping companies, I always thought it would be the USPS that fell first. Now it seems obvious that UPS will be first to go. As Amazon continues to build their own fleet of planes and delivery trucks, Brown will soon be gone, and it will be a great day when that happens.

 – About 3 months ago.

UPS is too lazy to deliver their packages. If I can avoid having shippers use UPS, I will. We pay for service, but don't get it. Whenever UPS delivers a package to an "access point", I...

UPS is too lazy to deliver their packages. If I can avoid having shippers use UPS, I will. We pay for service, but don't get it. Whenever UPS delivers a package to an "access point", I leave it to be returned to the shipper and get my money back. Then I order it again. Maybe if enough buyers did this, UPS will get the idea that this scheme won't save them money.

 – About 3 months ago.

Next day air from Amazon.com turns into 3 day air with UPS. What a poorly run company. I never have problems with FedEx. If I had a choice, I would never choose UPS. They suck....

Next day air from Amazon.com turns into 3 day air with UPS. What a poorly run company. I never have problems with FedEx. If I had a choice, I would never choose UPS. They suck.

 – About 3 months ago.

Was supposed to receive my package today but now has been rescheduled to Monday. Said out for delivery at 9 am then changed around noon to rescheduled. Contacted customer service and they said that...

Was supposed to receive my package today but now has been rescheduled to Monday. Said out for delivery at 9 am then changed around noon to rescheduled. Contacted customer service and they said that they would deliver today. But I received a call from the local warehouse that it will only be delivered Monday. Really sucks when you really need it. Was a part for my car. Now will have to make arrangements for transportation on Monday.

 – About 3 months ago.

''weather delay'' after package arrives in city of destination. Weather outside is normal. No snow or storm. feels like -5. 3 days later still no delivery or update. Never going with...

''weather delay'' after package arrives in city of destination. Weather outside is normal. No snow or storm. feels like -5. 3 days later still no delivery or update. Never going with UPS again!!!!

 – About 3 months ago.

UPS totally sucks. Never on time. Silly excuses. Latest proof point...I just had a phone call with them, because my 2ndDay air shipment is much delayed. Quote: "Oh sorry sir, forgot to also...

UPS totally sucks. Never on time. Silly excuses. Latest proof point...I just had a phone call with them, because my 2ndDay air shipment is much delayed. Quote: "Oh sorry sir, forgot to also mentioned that this week the 2ndDay air service takes one day longer, before returning back to normal over the next few weeks". What?!? Wish they would have told me that when I bought their shipping 'service'.

 – About 3 months ago.

I bought a book from an online seller. UPS delivered my package to somewhere else. So the seller sent out another copy. UPS sends to another address again.

I call UPS. They need the...

I bought a book from an online seller. UPS delivered my package to somewhere else. So the seller sent out another copy. UPS sends to another address again.

I call UPS. They need the seller's phone number to retrieve it. Seller doesn't use phones for their business, therefore, no phone number.

UPS says oops, can't do anything without a phone number, sorry.

GG WP.

 – About 3 months ago.

UPS Next Day Air burns me again. I learned very quickly how unreliable UPS was shipping my outgoing packages long ago. The UPS Next Day air was a joke then and obviously still is today. I had 2 of...

UPS Next Day Air burns me again. I learned very quickly how unreliable UPS was shipping my outgoing packages long ago. The UPS Next Day air was a joke then and obviously still is today. I had 2 of 7 outgoing packages arrive next day before I quit using them two years ago. Zero problems with hundreds of next day packages via fedex or usps. Now I am on the receiving end and my next day package is 2 days late already. The bad part is that I knew how bad they were but had no option because the vendor ships via UPS only. Now I will have to drop them as a vendor because they use an unreliable shipper. Companies who care about their customers should drop UPS if they want to keep customers. UPS is beyond repair but your business is not so don't let your shipper drag you down.

 – About 3 months ago.

I want to scream!!! Two delays pushing my $470 Apple Watch purchase delivery back to Saturday. It was supposed to be here Thursday. Thanks for making my life extra hard and not giving a f%@k....

I want to scream!!! Two delays pushing my $470 Apple Watch purchase delivery back to Saturday. It was supposed to be here Thursday. Thanks for making my life extra hard and not giving a f%@k.

 – About 3 months ago.

they say there is a weather delay in my county, but there is no snow, ice or rain at all. ...

they say there is a weather delay in my county, but there is no snow, ice or rain at all.

 – About 3 months ago.

UPS is laughing at you ALL.

There is nothing you can do. Those of you with legitimate complaints will NOT change a thing. You will NEVER, EVER hurt UPS.

You 'could'...

UPS is laughing at you ALL.

There is nothing you can do. Those of you with legitimate complaints will NOT change a thing. You will NEVER, EVER hurt UPS.

You 'could' get a refund if you work hard enough. However, that IS IT!!! (Period)

You're screwed and have absolutely no voice whatsoever.

Question is; How does that make you feel?

 – About 3 months ago.

Wow. I had no idea it was such a poorly run company. Just had my first run in with a bad UPS delivery and, after speaking with customer service, I've learned to never use them again. #epicfail...

Wow. I had no idea it was such a poorly run company. Just had my first run in with a bad UPS delivery and, after speaking with customer service, I've learned to never use them again. #epicfail

 – About 3 months ago.

I saw that a package that was supposed to delivered prior to Xmas was going to be delivered on the 26th, so I was going to take that package with me to my son's so I put in a "My Choice"...

I saw that a package that was supposed to delivered prior to Xmas was going to be delivered on the 26th, so I was going to take that package with me to my son's so I put in a "My Choice" change of shipping address on the package which cost $70....that's where my trouble happened..... it sat in Phoenix..... I called and then called they said it would be there by Friday the 28th.....no package, I called again, they said it would be there on Monday the 31st, no package....an update.....January 4th for delivery.... I call ask for a supervisor and I am now on hold for ......40 mins!!!!! I can't believe it

 – About 3 months ago.

i hate ups bc it is SO SLOW. ( I live in a major city so no real excuse)
usps can deliver anywhere in the US in two or three days add hello, fair cost. also USPS is the only of the three...

i hate ups bc it is SO SLOW. ( I live in a major city so no real excuse)
usps can deliver anywhere in the US in two or three days add hello, fair cost. also USPS is the only of the three companies where packages will sometimes arrive EARLIER the schedule/estimated delivery date. sure, on occasional a usps package is a day or two late, but even then the package has moved quicker than UPS ground between the same ZIP Codes.

UPS ground is so freaking slow I hate anytime I see a ups tracking numbers on an order. with the exception of heavy packages, I’m not sure why anyone would use UPS over USPS ( or Fedex with their Saturday delivery also!)

 – About 3 months ago.

package was to be del by 5pm at 6pm called ups, was told it had been del. at 12pm .i was at home sitting in living room with front door open,no door bell rung, no knock on door at 7pm my nieghbor 2...

package was to be del by 5pm at 6pm called ups, was told it had been del. at 12pm .i was at home sitting in living room with front door open,no door bell rung, no knock on door at 7pm my nieghbor 2 houses down brought me my package. ups drivers CAN NOT READ

 – About 3 months ago.

My package took an entire week to come 1 province over and sit in the local warehouse. I guess I'll get it some day. ...

My package took an entire week to come 1 province over and sit in the local warehouse. I guess I'll get it some day.

 – About 3 months ago.

UPS is totally garbage. I had package come into town 5 days ago. It was supposed to be delivered the day it came but the ups driver skipped my house. I then waited the next day for my package but they...

UPS is totally garbage. I had package come into town 5 days ago. It was supposed to be delivered the day it came but the ups driver skipped my house. I then waited the next day for my package but they didn't have it. I finally rescheduled to pick it up at a customer center thinking it would be faster but no, it has now taken over a week for a package that is already in my city to be picked up.

 – About 3 months ago.

I hope ups goes out of business so people can’t use them. Package arrived at my ups location a few miles away, 4 days ago, still no package. Bite me ups.. also one time they told me I had to...

I hope ups goes out of business so people can’t use them. Package arrived at my ups location a few miles away, 4 days ago, still no package. Bite me ups.. also one time they told me I had to pick up my package. What the hell am i paying for.

 – About 3 months ago.

Amazon is absolutely crushing UPS.
Their $1-Billion purchase last February of Ring Doorbell is just another 3-steps ahead of UPS. Couple that with Whole Foods, Amazon Prime Air, Alexa, Kindle,...

Amazon is absolutely crushing UPS.
Their $1-Billion purchase last February of Ring Doorbell is just another 3-steps ahead of UPS. Couple that with Whole Foods, Amazon Prime Air, Alexa, Kindle, Amazon Logistics, Amazon Pay, A-9 Search, Mivies, Music... the list goes on & on.

UPS owns Mailboxes Etc & Orion. UPS executives are overwhelmingly stacked with those born before 1960. Old school management. Nothing fresh, nothing new.

You'll see a different UPS by 2025, guaranteed.

 – About 3 months ago.

33% of my Amazon orders shipped by UPS are delayed, damaged or delivered to the wrong address. UPS couldn’t be any worse. Why does Amazon use them still?...

33% of my Amazon orders shipped by UPS are delayed, damaged or delivered to the wrong address. UPS couldn’t be any worse. Why does Amazon use them still?

 – About 3 months ago.

Tracking shows that my package was loaded on a truck for delivery at a center that is about 9 miles from my house two days ago. That is a very slow truck....

Tracking shows that my package was loaded on a truck for delivery at a center that is about 9 miles from my house two days ago. That is a very slow truck.

 – About 3 months ago.

can deliver a package to my neighbor but cancel mine for 3 days due to "Natural Causes". No updates/ no contact to me. Would never use UPS again if i could...

can deliver a package to my neighbor but cancel mine for 3 days due to "Natural Causes". No updates/ no contact to me. Would never use UPS again if i could

 – About 3 months ago.

They have no customer service! They are in the Stone Age not the computer age. ...

They have no customer service! They are in the Stone Age not the computer age.

 – About 3 months ago.

Now at 14 calendar days ground service from Ca.for a business revenue order. 4K of my money and staff waiting to work. Best UPS will offer is an apology and advice I should have used 3 day select...

Now at 14 calendar days ground service from Ca.for a business revenue order. 4K of my money and staff waiting to work. Best UPS will offer is an apology and advice I should have used 3 day select service for 13 box 500 lb order. Pathetic.

 – About 3 months ago.

Every time a retired Teamster receives a check.

A Center Manager loses a point. 😁...

Every time a retired Teamster receives a check.

A Center Manager loses a point. 😁

 – About 3 months ago.

Placed order on December 21. Seller dropped off package at UPS same day. UPS said it would arrive on December 28. It did not even leave the UPS warehouse until the 26th. Then they changed delivery...

Placed order on December 21. Seller dropped off package at UPS same day. UPS said it would arrive on December 28. It did not even leave the UPS warehouse until the 26th. Then they changed delivery date to the 29th. On the 28th, they claimed severe weather delays. Late on the 29th they claimed the item would arrive on January 3rd. There have been no updates or progress of the package since then. It still shows it is in the same location and now they are claiming another weather delay with no delivery date specified.

 – About 3 months ago.

express package I paid a lot for hasn't moved in 4 days stuck in ware house. A 3 day delivery that is now 12 days. f%@k UPS. ...

express package I paid a lot for hasn't moved in 4 days stuck in ware house. A 3 day delivery that is now 12 days. f%@k UPS.

 – About 3 months ago.

Stupid me for trusting that UPS would deliver on time! Spent extra to have package delivered early. UPS Store clerk didn't mention that during the holidays, UPS can deliver up to 1 1/2 hours late...

Stupid me for trusting that UPS would deliver on time! Spent extra to have package delivered early. UPS Store clerk didn't mention that during the holidays, UPS can deliver up to 1 1/2 hours late without penalty - he just told me it would be delivered by 9:30. Even with the 1 1/2 hour extra cushion, the delivery was not delivered by 11 AM. After waiting over 20 min on hold to talk to someone in customer service, the best that person could do was tell me that they would put in a request to track the package and possibly I would hear back an automated update in roughly an hour. The WORST!!! I will NEVER use UPS for overnight packages EVER again.

 – About 3 months ago.

Every single package they claimed to deliver from Amazon was never delivered. I had to request for a refund. Those are my only requests for refund - all caused by the f%@king UPS. I am so mad at this...

Every single package they claimed to deliver from Amazon was never delivered. I had to request for a refund. Those are my only requests for refund - all caused by the f%@king UPS. I am so mad at this garbage "service". Worst about it is that you never know what carrier they will use to ship your stuff. How is a garbage like UPS still in business? Are their workers stealing stuff or something? How can they f%@king fake deliver my packages every single time? More questions than answers...

 – About 3 months ago.

I hand delivered my large 48x25x8 42 pound box to UPS depot and selected 2nd Day Air service.
The package started out fine until it hit just north of Los Angles and had an arrival scan and...

I hand delivered my large 48x25x8 42 pound box to UPS depot and selected 2nd Day Air service.
The package started out fine until it hit just north of Los Angles and had an arrival scan and just
vanished for 5 days!!!! First issue is the UPS hub failed to do an out going scan on the package.
Second mistake at the same hub was to place a clearly labeled package on a truck for GROUND
SERVICE not 2nd Day Air service.

What kind of system and management allows these type of mistakes to happen.

I will tell you, A BROKEN SYSTEM and MANAGEMENT will allow this to happen!!!

In the end UPS had to pay for the $228.00 shipping charge and also pay for my return
shipment since they caused so many days of delay I had to use 2nd Day Air to return the package.

 – About 3 months ago.

Now my f%@king express package is sitting in a ware house for 3 days.......... suppose to be delivered tomorrow hasn't moved in 3 days... UPS is awful service. I do not know how they are still in...

Now my f%@king express package is sitting in a ware house for 3 days.......... suppose to be delivered tomorrow hasn't moved in 3 days... UPS is awful service. I do not know how they are still in business. My other package been sitting in the same warehouse for days. I am tired of theses shit bags. I never had a package by UPS ever be issue free. There is always an issue every single time YEAR round. I hope the store I buy things off change. I know they been getting a lot complaints. UPS honestly is horrible. I am not just bashing it because I want to. I hate talking badly about a company. BUT HOLY f%@k DO THEY ARE SUCK DONKEY BALLS. DO NOT USE UPS YOU WILL REGRET IT, I PROMISE.

 – About 3 months ago.

My last order went from Missouri, to Fort Worth, to Houston, to Stafford, to Katy, to Houston, then finally delivered to me. It was 3 days late and areived damaged. I live in Houston, so I don't...

My last order went from Missouri, to Fort Worth, to Houston, to Stafford, to Katy, to Houston, then finally delivered to me. It was 3 days late and areived damaged. I live in Houston, so I don't understand.

 – About 3 months ago.

Waiting for my Bluetooth speakers from the Great American Sears Corporation or not in any way shape or form terrorists. I'm a product tester and get tons of packages every day I see the people in...

Waiting for my Bluetooth speakers from the Great American Sears Corporation or not in any way shape or form terrorists. I'm a product tester and get tons of packages every day I see the people in my neighborhood in this is my UPS guy the. Now they were supposed to be delivered with their notice is coming to me staying was on time it'll be here two days or with Saturday December 29th 2018 lo and behold no speakers no party for me tomorrow that means I was getting these specifically to have this party now I have to look elsewhere which I'm upset about 2 going back to the point. As it was out literally for delivery literally out for delivery it says held up for security reasons excuse me I can see if it was entering the country there was entering a different state put the dang package was already right here in my little town of Boise Idaho so if they're busy I think they should be more transparent and say they're busy instead of saying something like that. So I have requested from them in detail I want it in writing exactly every single step of this package is progress and why it was held up for security reasons will I get that response.?

 – About 3 months ago.

I ordered to a UPS delivery access point located in a gas station open 24/7/365. I got an “unable to deliver” status. How?? It’s their own access point. ...

I ordered to a UPS delivery access point located in a gas station open 24/7/365. I got an “unable to deliver” status. How?? It’s their own access point.

 – About 3 months ago.

I have a order that was shipped
On the 22th of December 2018
2 day air it is now 29th December
Still nothing delay delay every time
I look at tracking delayed ups sucks

I have a order that was shipped
On the 22th of December 2018
2 day air it is now 29th December
Still nothing delay delay every time
I look at tracking delayed ups sucks
Tried calling good luck on that