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UPS® Sucks!

@SuckyUPS
Frustrated with UPS® service? Seem to be banging your head against a desk when talking to Customer Service? Join over 5,235 people in a public venting!
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Founded
1907
Address
55 Glenlake Parkway, N.E., Atlanta, Georgia 30328
Chief Executive Officer
David P. Abney
Total Compensation (2016)
$13.7m (SEC DEF 14A Filing)

 – About 1 Day ago.

have not used ups since they hit my Lincoln and drove off now advance auto parts sent me a package next day delivery cost 38.00 3 days later at 2:30 pm still not here but usps and fedex sucks also no...

have not used ups since they hit my Lincoln and drove off now advance auto parts sent me a package next day delivery cost 38.00 3 days later at 2:30 pm still not here but usps and fedex sucks also no one want to do there job and are all stupid as can be all they want is there pay check im not going to buy anything else on line im done

 – About 1 Day ago.

Every time I order from Amazon and I see it coming UPS I know that it’s going to arrive crushed and late. UPS’s motto should be “it’s only fragile once, and you didn’t need it on time...

Every time I order from Amazon and I see it coming UPS I know that it’s going to arrive crushed and late. UPS’s motto should be “it’s only fragile once, and you didn’t need it on time anyway”

 – About 1 Day ago.

I move around alot, my PC has been shipped in original manufacturers box twice around the world with DHL without a scratch. Use UPS once and it got destroyed, managed to crush a heavy duty steel case...

I move around alot, my PC has been shipped in original manufacturers box twice around the world with DHL without a scratch. Use UPS once and it got destroyed, managed to crush a heavy duty steel case and warp it so much it destroyed the internals.....and...it came back in an even worse state after a damage inspection. As an engineer I know the forces required to do such damage and god only knows what hit it....multiple times!! I swear it was no accident!

 – About 2 days ago.

65-hour work weeks for 10-months and then 70-75 hours a week. (Legally)...

65-hour work weeks for 10-months and then 70-75 hours a week. (Legally)

 – About 2 days ago.

Trump is going to significantly raise Amazon rates at the United States Post Office(The Mail).

UPS will get 150% more Amazon volume within 18-months.

Huge profits ahead for...

Trump is going to significantly raise Amazon rates at the United States Post Office(The Mail).

UPS will get 150% more Amazon volume within 18-months.

Huge profits ahead for UPS. Drivers will deliver 2-3 more parcels on each residential delivery. Instead of 3-4 stops per block it will grow to 10-14 per street.

Hours are the issue now and labor just liost 4-5 in Supreme Court. Seven 13-hour days coming in two shifts. Mon-Saturday & Sunday-Friday.

 – About 2 days ago.

Whenever I order something online and I see UPS is delivering it my heart sinks. I’ve been screwed over 3 times but yesterday makes me want to bang my head into a wall. I ordered a $200 item off...

Whenever I order something online and I see UPS is delivering it my heart sinks. I’ve been screwed over 3 times but yesterday makes me want to bang my head into a wall. I ordered a $200 item off eBay. Got an email saying it was going to be here yesterday, May 21. Waited all day and nothing, I left for work in the evening and my parents were home. They saw a ups truck stop in front of the house but the driver never got out and just drove away. I get an email saying it was delivered to my porch but it wasnt. Now today I call customer service and they put me in contact with the facility in my town. The incredibly rude associate spoke to me as if I was trying to scam them, interrupted me when I was trying to explain what the driver did, then told me I need to file a police report. I f%@king hate UPS.

 – About 3 days ago.

UPS will not mail or carry wood. I tried to sent a gun stock just the wood nothing else and they wood not sent it
I can't understand this it is just a piece of wood....

UPS will not mail or carry wood. I tried to sent a gun stock just the wood nothing else and they wood not sent it
I can't understand this it is just a piece of wood.

 – About 3 days ago.

We are a small business in Indiana who UPS refuses to pick up from because one of our customers owes them $163.44. How does this make any sense? They don't want to make money because someone not...

We are a small business in Indiana who UPS refuses to pick up from because one of our customers owes them $163.44. How does this make any sense? They don't want to make money because someone not related to us owes them Dumbasses.

 – About 4 days ago.

UPS & Teamsters is a marriage made in Heaven. Never before has two combined to be the most profitable, lucrative partnership in the shipping industry.

UPS hourly employees do 70% more...

UPS & Teamsters is a marriage made in Heaven. Never before has two combined to be the most profitable, lucrative partnership in the shipping industry.

UPS hourly employees do 70% more productive hours when directly compared to the USPS or FedEx. UPS is able to maintain this at only 28% more cost on the top-line.

It's a win/win business model while all the time in the public arena it's showcased as a bad relationship.

UPS/IBT dominating the world of ecommerce.

7-work days on the horizon in the second half of 2018 & beyond. Monday to Sunday.

 – About 5 days ago.

Go f%@king die UPS. Confirmed delivery window: NOPE, On time delivery: NOPE, Website update to reflect that i dont need to spend my whole f%@king saturday at home waiting for you: NOPE...

Go f%@king die UPS. Confirmed delivery window: NOPE, On time delivery: NOPE, Website update to reflect that i dont need to spend my whole f%@king saturday at home waiting for you: NOPE

 – About 5 days ago.

FedEx superior! UPS inferior!...

FedEx superior! UPS inferior!

 – About 5 days ago.

package taking days and days to get here, "Rescheduled Delivery"... f%@k UPS...

package taking days and days to get here, "Rescheduled Delivery"... f%@k UPS

 – About 6 days ago.

UPS is in deep negotiations to deliver Saturday & Sunday like the post office. Trump is trying to double the parcel rates at the United Stated Post Office.

This will create more jobs at...

UPS is in deep negotiations to deliver Saturday & Sunday like the post office. Trump is trying to double the parcel rates at the United Stated Post Office.

This will create more jobs at UPS. Employees will work Sunday to Thursday & Tuesday thru Saturday.

You could order your Amazon package on Friday and be enjoying it on Sunday!

Also looking into 13-hour shifts. That's around $110k a year for high school graduates.

:-)

 – About 6 days ago.

$450, signature required package. After 7 PM. Have seen 4 different UPS trucks heading back towards the depot that I live 4.1 miles away from. Last stop of the route?...

$450, signature required package. After 7 PM. Have seen 4 different UPS trucks heading back towards the depot that I live 4.1 miles away from. Last stop of the route?

 – About 1 Week ago.

Facility outage in SF, all packages are delayed......

Facility outage in SF, all packages are delayed...

 – About 1 Week ago.

UPS is seriously the worst! Their tracking is useless too. They say they've delivered the package when they leave it outside the building. And they lie to customers. Get your package delivered by...

UPS is seriously the worst! Their tracking is useless too. They say they've delivered the package when they leave it outside the building. And they lie to customers. Get your package delivered by a pigeon, not UPS!!!

 – About 1 Week ago.

ups driver didnt feel like spending the 10 seconds it takes to buzz into my apartment or take the elevator to the second floor to drop it off, so they just claimed to have tried even thought they very...

ups driver didnt feel like spending the 10 seconds it takes to buzz into my apartment or take the elevator to the second floor to drop it off, so they just claimed to have tried even thought they very clearly didnt. this is the 4th time they have done this. when i tried to call to ask about it, the guy just asked if i would like my package delivered (yes!!) and then signed me up for their membership program, immediately after i said i didnt want to join. cool.

 – About 1 Week ago.

Our regular UPS driver is ill-tempered, nasty, and has now resorted to name-calling and threatening to withhold deliveries. Where is QC? This guy should be fired immediately....

Our regular UPS driver is ill-tempered, nasty, and has now resorted to name-calling and threatening to withhold deliveries. Where is QC? This guy should be fired immediately.

 – About 1 Week ago.

Waited all day for an overnight package. Zip 90028. Of course Lupita didn't feel like work today so decided to bring back half her truck to the facility. Lazy CA POS....

Waited all day for an overnight package. Zip 90028. Of course Lupita didn't feel like work today so decided to bring back half her truck to the facility. Lazy CA POS.

 – About 1 Week ago.

UPS is the worst thanks to Teamster socialist bums. Cant Fire them so your stuck with the laziest humans in North America doing a physical job. Don't worry though, Bezos is about to put them out...

UPS is the worst thanks to Teamster socialist bums. Cant Fire them so your stuck with the laziest humans in North America doing a physical job. Don't worry though, Bezos is about to put them out of business because Dave Abney is a f%@k boy.

 – About 1 Week ago.

I sent a package in October 2017 returning equipment. On January 2, 2018, I was charged $425 for not returning aforementioned equipment. It was then I discovered they lost my package (I was never...

I sent a package in October 2017 returning equipment. On January 2, 2018, I was charged $425 for not returning aforementioned equipment. It was then I discovered they lost my package (I was never notified). I filed a claim and it took me over 4 months to get a check in the amount of $108.48. I was later told I should have declared it and paid extra to have then deliver my package. UPS does not care about their customers. We are a drop in their Big bucket!

 – About 1 Week ago.

First they said the business was closed, but oh wait its residential. Try to contact no response phone and email. Next day they said I agreed to pick it up. No I have never agreed to pick packages up....

First they said the business was closed, but oh wait its residential. Try to contact no response phone and email. Next day they said I agreed to pick it up. No I have never agreed to pick packages up. I tried to call local office they just picked up and hung up. I emailed again no response yet.

 – About 1 Week ago.

So yet again I ordered components from a vendor that only ships UPS. When I order from a company like DigiKey I always select USPS or FedEx. I've never had UPS deliver a package on time. Well, no...

So yet again I ordered components from a vendor that only ships UPS. When I order from a company like DigiKey I always select USPS or FedEx. I've never had UPS deliver a package on time. Well, no surprise when this component I need that was scheduled to arrive today just got changed (for no reason) to Wednesday. It's just stuck in their Jacksonville hub. This happens all the time.

If I never had to deal with UPS again I would be very happy. Everything we ship out is USPS, FedEx, or DHL. We've hardly had problems with any of those. Just UPS gives us endless headaches.

 – About 1 Week ago.

Guaranteed Sat 1:30pm delivery = FAIL. Used high delivery volume as excuse = #FAIL. Told delivery by 5:00pm = FAIL. Told local office will call within 1 hour = FAIL....

Guaranteed Sat 1:30pm delivery = FAIL. Used high delivery volume as excuse = #FAIL. Told delivery by 5:00pm = FAIL. Told local office will call within 1 hour = FAIL.

 – About 1 Week ago.

my package has been "ot for delivery" for 3 days
and everyday trhey say its on its way!

i would try hard to not have somethging shipped by UPS...

my package has been "ot for delivery" for 3 days
and everyday trhey say its on its way!

i would try hard to not have somethging shipped by UPS

 – About 1 Week ago.

$1,700 laptop being held somewhere(probably in a hot truck),because my signature is required and I can't guess the time they will show up.You would think for packages that require signatures...

$1,700 laptop being held somewhere(probably in a hot truck),because my signature is required and I can't guess the time they will show up.You would think for packages that require signatures they'd be a little more organized about the time of day most people are at home.My 2 day shipping is turning into a week and my laptop is baking away somewhere....thanks.

 – About 1 Week ago.

Been watching the tracking and seriously wondering why the hell it took them 11 hour to get somewhere that is 4 hours away? And why they even choose to stop at that location in the first place when...

Been watching the tracking and seriously wondering why the hell it took them 11 hour to get somewhere that is 4 hours away? And why they even choose to stop at that location in the first place when it's only 2 hours away from me? Like you think being in a busy area like Orlando that they have trucks that just head directly to Orlando. Not I guess take several stops before dropping it off at Jacksonville. I never had one of my packages stop at Jacksonville first before Orlando. And my other orders have came from New York or California. Not f%@ken Alabama. I sware, UPS just purposely taking forever with their bs so people will pay for 1 day shipping the next time they ship something. A company shouldn't intent make one service shitter than it should be to make another service seem more appealing. If I pay for one day service I expect it to come in one day. But if I then decid I rather pay for a 5 day delivery wait than I expect there be a reason to justify it taking 5 days to ship something 8 hours away from me.

 – About 1 Week ago.

Ups suck. Mechanical failure on 3 out of every 5 shipments. DHL wayyyyy better...

Ups suck. Mechanical failure on 3 out of every 5 shipments. DHL wayyyyy better

 – About 1 Week ago.

UPS sucks the customer service is just "lip service" they do not care about the customer at all ...

UPS sucks the customer service is just "lip service" they do not care about the customer at all

 – About 2 weeks ago.

My package went to Texas where i live and now its in Colorado? This makes no sense to me......

My package went to Texas where i live and now its in Colorado? This makes no sense to me...

 – About 2 weeks ago.

UPS really disappointed me I bought a set of four wheels and tires mounted and balance for my truck from carid and they said you will receive all four within a week on the same day and i got ups to be...

UPS really disappointed me I bought a set of four wheels and tires mounted and balance for my truck from carid and they said you will receive all four within a week on the same day and i got ups to be the carry. And it became the day for the deliver date so i had my mom stay home wait all day and sign the package when i was at work. Of course they came well after i got home from work i found they only and one of the wheel and tire on the truck and not the other 3. i told the driver where are the other 3 and he said well where kinda f%@k up all we can do is carry one and i said i have an appointment with the dealership in 3 days from now to install them with my level kit. The driver said well i can get some else to drop off the rest tomorrow. Hopefully. I called service later and all they did was hang up on me with my situation.

 – About 2 weeks ago.

A piece of furniture was supposed to arrive yesterday, then they pushed the date to today. Now they add another 3 days, even though the item is already in the area. No explanation at all, what a joke....

A piece of furniture was supposed to arrive yesterday, then they pushed the date to today. Now they add another 3 days, even though the item is already in the area. No explanation at all, what a joke.

 – About 2 weeks ago.

UPS absolutely sucks! A friend of mine sent a package to me from another country and they say they "attempted delivery" twice but I was in both days, expecting the package and ABSOLUTELY...

UPS absolutely sucks! A friend of mine sent a package to me from another country and they say they "attempted delivery" twice but I was in both days, expecting the package and ABSOLUTELY NOBODY CAME TO THE DOOR! Also, I'm being made to pay for duty and taxes, fair enough, but I'm actually paying MORE than my friend to initially send it! Now I have to pick the package up from their cargo hold because they're going to "attempt delivery" one more time before they send it back and God knows if they're actually going to do that! UPS sucks and I sincerely hope they go out of business.

 – About 2 weeks ago.

ANYONE WITH A HEARTBEAT CAN BE A MANAGER OR SUPERVISOR THERE EXPERIENCE OR NOT ANOTHER PROBLEM IS THEY STOP CARING ABOUT THE WORKERS THAT DO THE PHYSICAL PART OF THE JOB...

ANYONE WITH A HEARTBEAT CAN BE A MANAGER OR SUPERVISOR THERE EXPERIENCE OR NOT ANOTHER PROBLEM IS THEY STOP CARING ABOUT THE WORKERS THAT DO THE PHYSICAL PART OF THE JOB

 – About 2 weeks ago.

I have been working for ups for 25+ years an the main problem is CORPORATE OFFICE to many people are in positions they shouldn’t be in.UPS has been suckered into a system that cost them over $300+...

I have been working for ups for 25+ years an the main problem is CORPORATE OFFICE to many people are in positions they shouldn’t be in.UPS has been suckered into a system that cost them over $300+ million dollars name Orion so when your package arrive late blame Orion not the driver. The only thing they care about is making their numbers. I can honestly say that I use to love my job but now I’m like thousands of my coworkers it’s a paycheck

 – About 2 weeks ago.

UPS FAILS ONCE AGAIN!

I order wine by the case from WSJ Wine quite often. What just happened is typical. We are home, lights are on, music is playing. The UPS driver has a case of wine...

UPS FAILS ONCE AGAIN!

I order wine by the case from WSJ Wine quite often. What just happened is typical. We are home, lights are on, music is playing. The UPS driver has a case of wine for me. Instead of bringing up the wine and ringing the doorbell, they bring up the "non Delivery" sticker, places it on our door and leaves (drives away quickly). We see them, but they are too fast for us and don't look back. The don't ring the wine to the door, just the sticker. This has happened multiple times. Calling a complaining does NO good. They claim the drivers don't have a cell phone - true BS. Now, I'll have to wait until Monday and try to be by the door so they don't do it again. Fortunately, it is cold out here in Wisconsin so the wine won't be ruined like it has in the past(although bouncing around in a UPS track for 2 days won't help). This has happened at both our houses in WI and FL. It appears to be the same everywhere. The drivers are taught to NOT deliver if possible. That's probably why I see the Amazon trucks in our neighborhood more and more and UPS less and less. It's not difficult to understand why. I asked WSJ Wine to deliver via FedEx, but they won't. Perhaps when I cancel my WSJ Wine account they might notice.

Thanks for letting me vent...

 – About 2 weeks ago.

I'm having a nightmare with UPS. I shipped a package (an oil painting) on the 3rd of May via printing the label from my UPS account. The client requested an address change so I called to intercept...

I'm having a nightmare with UPS. I shipped a package (an oil painting) on the 3rd of May via printing the label from my UPS account. The client requested an address change so I called to intercept and redirect the package on the 7th. They informed me that they had no shipping history of the package so there must have been a glitch on the website but they would redirect it. Last I spoke to them, they had intercepted the package and was redirecting it to the new address. This morning, I get an email that it is at my local UPS hub and being held for pick up. After spending an hour on the phone with them, they say since they don't know the origin of the glitch there is nothing they can do. I have to go pick the package up from my local hub, pay the interception fee, and pay the return to sender fee. So the original postage was $29 + interception $35 + return $29 and I have no resolve.

I now have to pick it up and relabel it again, which is another $29. Total spent -- $122. The customer is in a wheelchair and must use UPS for packages because USPS will just leave a note for her to pick it up and she can't.

I WILL NOT be using UPS again. This was a terrible experience. In the future, I will be using DHL for delivery.

 – About 2 weeks ago.

f%@k UPS!!! They are so worried about " liability". Just leave the damn package. In one day I got three packages one from fed ex, one from USPS, and one from UPS. They all were very expensive...

f%@k UPS!!! They are so worried about " liability". Just leave the damn package. In one day I got three packages one from fed ex, one from USPS, and one from UPS. They all were very expensive products. The FedEx package and USPS was worth over $1200 dollars(computer and monitor). FedEx USPS delivered it without a problem. No signiture needed. The UPS guy was delivering my mattress ($300) and refused to leave it without a signature. Even when I gave him written permission to leave the package he still didn't do it. I know UPS want to minimise stolen packages but HOW ABOUT LETTING THE CUSTOMERS DETERMINE IF IT NEEDS A SIGNATURE?!! They said "it's up to the driver because it's their liability"
First thing way to never stick up for your employees. Second how about I DETERMINE IF A PACKAGE HAS A STEAL RISK OR IF ITS VALUABLE ENOUGH TO WARRANT THAT?!!!
Plus their call line is USELESS. They might as well never have one.
I WILL TRY MY HARDEST TO NEVER USE UPS AGAIN. I also invest in stock and I'm selling all my UPS stock and putting it into FedEx. At least they give a f%@k.

 – About 2 weeks ago.

UPS has gone way downhill. As an eBay seller, I can say USPS is actually doing a better delivery job than they are.

I was supposed to have a delivery of May 9th. I waited all day for...

UPS has gone way downhill. As an eBay seller, I can say USPS is actually doing a better delivery job than they are.

I was supposed to have a delivery of May 9th. I waited all day for it. Finally, UPS driver shows up in my cul de sac at 7PM, does a u-turn and leaves. I immediately check tracking status and at 7:03 PM it states an exception???? I call UPS to find out what's up with my delivery. I'm told I'll get a call back the following day. May 10th I have two voicemails left the night before. The first VM states that the package is severely damaged, with a big hole in it. The next VM states there is a small hole and the package will be delivered on May 10th. Here it is 5PM and I'm still waiting on that delivery. I call UPS customer service, which is a total waste of time. You'd think I'd be first delivery, provided it wasn't delivered, as expected on the 9th.

This isn't the first time I've heard the "damaged" excuse. This has happened before, along with excuses of my address being incorrect (isn't incorrect for USPS or FedEx).

Any future purchase will be preceded with an email to the seller as to whether they can use an alternative shipping service, as I am through with UPS.

 – About 2 weeks ago.

I have been frustrated with UPS for quiet sometime. I buy often from Amazon (keeps me out of WallyWorld) and more times than not if UPS is used they hose up my order. Time and time again I will use...

I have been frustrated with UPS for quiet sometime. I buy often from Amazon (keeps me out of WallyWorld) and more times than not if UPS is used they hose up my order. Time and time again I will use their tracker, see that "package has been left on porch" only to have it not there. Most of the time it is on my porch in the morning when I leave for work because they dropped it off at the wrong address. I have lost packages with them.

One time I ordered a lawn mower and UPS delivered. It was a big box. I waited outside in case UPS went to the wrong address I could send them back over to my house. They managed to get to my driveway then pushed the box out the back door. Two two front wheels were broken and it took a full month to get the package replaced. Plus UPS was a giant pita when I filed a complaint.

Generally, I find out who the seller uses before buying anything. If it is UPS I tell them why I am buying somewhere else. UPS sucks so bad now that USPS is better....

Sheesh!

 – About 2 weeks ago.

I paid these assholes for next day delivery. It was never delivered. ...

I paid these assholes for next day delivery. It was never delivered.

 – About 2 weeks ago.

Dumb bastard's had me pay extra for the Next Day Air; To still bring my package in 7 days....

Dumb bastard's had me pay extra for the Next Day Air; To still bring my package in 7 days.

 – About 2 weeks ago.

UPS is bullshit. They're inept investigations are meaningless. Let customers into the vans to correct the errors made by their incompetent employees...

UPS is bullshit. They're inept investigations are meaningless. Let customers into the vans to correct the errors made by their incompetent employees

 – About 2 weeks ago.

I’m waiting on a package that has a scheduled time of between 10:15-2:15. It’s now 4:25 and I’ve been wasting this entire day waiting for these assholes to deliver my stuff. I don’t usually...

I’m waiting on a package that has a scheduled time of between 10:15-2:15. It’s now 4:25 and I’ve been wasting this entire day waiting for these assholes to deliver my stuff. I don’t usually get packages but it seems like every time I do, they’re late as hell and or they say “No one was there when we attempted to deliver.” These jackasses are the U-Haul of delivery companies.

 – About 2 weeks ago.

My vet had my dog's heart medicine shipped by ups. The package was 6 days late. My dog died. I will sue ups....

My vet had my dog's heart medicine shipped by ups. The package was 6 days late. My dog died. I will sue ups.

 – About 2 weeks ago.

my package arrived in my state THEN LEFT TO GO TO ANOTHER STATE...

my package arrived in my state THEN LEFT TO GO TO ANOTHER STATE

 – About 2 weeks ago.

first off paid this shit is overpriced, i then paid extra 8$ to get my package at 10:30am-12:30pm its 5pm now, fedex and usps has already done their deliveries in my neighborhood, why do people still...

first off paid this shit is overpriced, i then paid extra 8$ to get my package at 10:30am-12:30pm its 5pm now, fedex and usps has already done their deliveries in my neighborhood, why do people still use UPS?

 – About 2 weeks ago.

I have been having problems for years. Lost medical reports, later found, notices that "we were here" when my two dogs never barked at knock or any commotion, and I was looking for delivery, ...

I have been having problems for years. Lost medical reports, later found, notices that "we were here" when my two dogs never barked at knock or any commotion, and I was looking for delivery, "will be back tomorrow between 12 and 2 OR after five", make arrangements for place to leave package with carrier, who is soon changed to another carrier, and this was with packages only to be left with signature. I called a shipper today to complain, and was told they did not receive other complaints, only me.

PLEASE, when you have problems call the shipper, ask for some other method of delivery, threaten to not buy there if UPS shipping only shipper, if you can do that. I have had NO problems with USPS, or Fed Ex. Both are close, leave slips and I can easily pick up. UPS is one half hour away, open during business hours, changed to 6PM, and you can expect a line. Now charge $30 to change delivery address, used to be free. As long as the shippers use them, and will not even use other shippers they also use, as their system is all locked up, problems will persist.

Lets all say: "I'm mad as hell and I'm not going to take it anymore!"

 – About 2 weeks ago.

ship from GA to AL should consider 1 day, but UPS in Atlanta try to make it 2 days in every order my customer purchase >...

ship from GA to AL should consider 1 day, but UPS in Atlanta try to make it 2 days in every order my customer purchase >

 – About 3 weeks ago.

UPS is the worst company ever! They never get anything right. Packages Are ALWAYS delayed. When you try to call customer service, the agents barely speak English!...

UPS is the worst company ever! They never get anything right. Packages Are ALWAYS delayed. When you try to call customer service, the agents barely speak English!

 – About 3 weeks ago.

These mutha... Ordered a new gaming rig a few weeks ago. Got an email from UPS yesterday saying it'd be delivered today between 9:45am and 1:45pm and required a signature so I stayed home from...

These mutha... Ordered a new gaming rig a few weeks ago. Got an email from UPS yesterday saying it'd be delivered today between 9:45am and 1:45pm and required a signature so I stayed home from work today to make sure I was here. Hardly slept last night cause I was so excited. It's now after 3pm... No sign of UPS. Check the tracking number... last scan was 2:30pm at a location roughly 3 hours away... Estimated delivery date/time has not changed but there ain't no way in hell it's gettin here today... Now what? I'm supposed to stay home Monday too? Thanks a lot UPS. GTH.

 – About 3 weeks ago.

Lies about being a delay due to weather though were no weather issues in Syracuse or Buffalo. You service sucks!...

Lies about being a delay due to weather though were no weather issues in Syracuse or Buffalo. You service sucks!

 – About 3 weeks ago.

"Severe weather conditions have delayed delivery. / Your shipment is scheduled to arrive today after the delivery commitment time. "

But what they mean is that we shipped the box...

"Severe weather conditions have delayed delivery. / Your shipment is scheduled to arrive today after the delivery commitment time. "

But what they mean is that we shipped the box to the wrong city and now it won't make it in time for overnight service. The "severe" weather at hand is light rain! How about you route it to the correct end destination next time and stop making excuses.

 – About 3 weeks ago.

UPS sucks because Next Day Air don't arrive the next day. It's a one-hour flight, or a four-hour drive, but "due to operating conditions, your package may be delayed.", and it is....

UPS sucks because Next Day Air don't arrive the next day. It's a one-hour flight, or a four-hour drive, but "due to operating conditions, your package may be delayed.", and it is.

 – About 3 weeks ago.

William Stubb's severed legbone is on the wall of the ups hub breakroom in Atlanta....

William Stubb's severed legbone is on the wall of the ups hub breakroom in Atlanta.

 – About 3 weeks ago.

Nothing more than revolting service, the driver drove right past me talking on Cellphone, UPS claim I have a wrong address What a lie. The issue is they been coming here fifteen years driver are...

Nothing more than revolting service, the driver drove right past me talking on Cellphone, UPS claim I have a wrong address What a lie. The issue is they been coming here fifteen years driver are idiots

 – About 3 weeks ago.

Cheyyyryl has analll. Sexx with bigjimm...

Cheyyyryl has analll. Sexx with bigjimm

 – About 3 weeks ago.

UPS sucks because they gave me an estimated delivery window of 10:30 A.M. - 12:30 P.M. It's 4:15 PM and the package is nowhere to be seen....

UPS sucks because they gave me an estimated delivery window of 10:30 A.M. - 12:30 P.M. It's 4:15 PM and the package is nowhere to be seen.

 – About 3 weeks ago.

UPS sucks because they delivered other packages to my address (apartment building) but not mine- the package briefly showed as delivered on UPS' online tracking before reverting to its undelivered...

UPS sucks because they delivered other packages to my address (apartment building) but not mine- the package briefly showed as delivered on UPS' online tracking before reverting to its undelivered status. This indicates to me that it was on the truck but they didn't bother dropping it off. There's a full time doorman on duty. UPS sucks.

 – About 3 weeks ago.

Delay: Emergency Situation or Severe Weather. I'm in Houston and the package from CA. I don't see any weather issues. ...

Delay: Emergency Situation or Severe Weather. I'm in Houston and the package from CA. I don't see any weather issues.

 – About 3 weeks ago.

Access point was at an abandoned gas station in 8 miles from my house only to not have the package ready for pick up there. Didn't ask for my package to be delivered to an access point. ...

Access point was at an abandoned gas station in 8 miles from my house only to not have the package ready for pick up there. Didn't ask for my package to be delivered to an access point.

 – About 3 weeks ago.

UPS sucks in every possible way there is to suck. They take sucking to weapons grade level. Their excuses for delays also suck.

Packages originating in California seem to be the most...

UPS sucks in every possible way there is to suck. They take sucking to weapons grade level. Their excuses for delays also suck.

Packages originating in California seem to be the most problem prone. For f%@ks sake, I order stuff from Denver all the time and more than half of that city is perpetually stoned and they don't f%@k up nearly as bad.

According to their sucky website, they have no current alerts affecting deliveries but I got 2 emails yesterday and 4 today saying that some emergency condition or severe weather is causing delays. They don't seem to know which is causing the problem.

Checking the doppler radar for the southwest United States indicates nothing more than some scattered light rain in Arizona and New Mexico.

On the other hand, my FedEx package that shipped the same day and was supposed to take 4 days arrived in 2 days.

 – About 3 weeks ago.

My package origin is only 5 hours away. They got the package Sunday. It sat in NC until Tuesday with an update at 5-6 am Monday:

"DUE TO OPERATING CONDITIONS, YOUR PACKAGE MAY BE...

My package origin is only 5 hours away. They got the package Sunday. It sat in NC until Tuesday with an update at 5-6 am Monday:

"DUE TO OPERATING CONDITIONS, YOUR PACKAGE MAY BE DELAYED. / DELIVERY WILL BE RESCHEDULED."
https://imgur.com/a/veIBsG8

They went 3 hours out of their way to drop the package off at an Atlanta distribution center and now its just sitting there all day since 7 am. The total travel time on this package will be at least 11 hours over 4 days. Why are they even in business? So help me god if they break what's in the package.

 – About 3 weeks ago.

3 day shipping turned into 7 day shipping with my package sitting in my local hub for 3 days...

3 day shipping turned into 7 day shipping with my package sitting in my local hub for 3 days

 – About 4 weeks ago.

UPS never delivers to me. They always claim they tired then leave it at an access point two days later. I never even get a slip on the door saying they tried. I don't think they care to do...

UPS never delivers to me. They always claim they tired then leave it at an access point two days later. I never even get a slip on the door saying they tried. I don't think they care to do their jobs now that access points are a thing. The access point is constantly over flowing.

 – About 4 weeks ago.

I was going to create this page, but I see someone else already did.

Online apps and website send you into loop of "sign up" "this account is already registered - sign in"...

I was going to create this page, but I see someone else already did.

Online apps and website send you into loop of "sign up" "this account is already registered - sign in" only to get dumped back to "sign up"

Called customer service............don't waste your time.

 – About 4 weeks ago.

ups delivered package to my door backed truck into my Lincoln and busted the grill drove off and said nothing and I had to fix it myself and after that every package I would get would get here in the...

ups delivered package to my door backed truck into my Lincoln and busted the grill drove off and said nothing and I had to fix it myself and after that every package I would get would get here in the middle of the night like midnight so I put up driveway sensors and motion lights ordered a tiller woke up one morning with that box in front of my door where I could not get it open had to go out back door and AROUND THE HOUSE FINE JOB

 – About 4 weeks ago.

UNCOORDINATED
PUSSYASS
SOMABITCHES

I hate ups wish i could just sue their incompetent asses. There's a larger than life map when you drive in the complex but they never...

UNCOORDINATED
PUSSYASS
SOMABITCHES

I hate ups wish i could just sue their incompetent asses. There's a larger than life map when you drive in the complex but they never deliver my packages correctly.
Then i asked for a package to be held at the facility and although there is a store a mile away these dumb f%@ks make me drive 13miles. so bottom line my 20 dollar order cost me 3 extra days another 10bucks in gas and four mofo phone calls dealing with this shit!

 – About 4 weeks ago.

This is the shittiest tracking system out of all delivery services. Pitiful....

This is the shittiest tracking system out of all delivery services. Pitiful.

 – About 4 weeks ago.

"A non-UPS labour dispute has delayed delivery. We're working to deliver your package as quickly as possible."...

"A non-UPS labour dispute has delayed delivery. We're working to deliver your package as quickly as possible."

 – About 4 weeks ago.

UPS Access Point is a disaster! Why are they doing this - it just started in the Washington DC area. What is the point of shopping online online because I have to travel 8 blocks (I don"t have a...

UPS Access Point is a disaster! Why are they doing this - it just started in the Washington DC area. What is the point of shopping online online because I have to travel 8 blocks (I don"t have a car) from my home to pick up all of my packages. The shop is not in a safe area, they often can't find the package and they return it if you don't pick it up within 5 days. SO if I am traveling, as happenned last week, they returned my package. When Fedex delivers. they allow for special instructions (toss over the garden wall) UPS offers no such option.

Also, they only come by one time and stick a note on your door. I have gone on the UPS website to arrange for signature release and it does not work. I have told several vendors (La Tienda, Peruvian Connection, Amazon) that unless they send packages via FedEx, I won't be shopping with them.

What a pain!

 – About 4 weeks ago.

I work in San Francisco Bay Area for a Builder Product Ventilation Company, And we are going THRU IT with UPS right now.
They have managed to LOSE FULL SHIPMENTS of Ventilation Fans in which...

I work in San Francisco Bay Area for a Builder Product Ventilation Company, And we are going THRU IT with UPS right now.
They have managed to LOSE FULL SHIPMENTS of Ventilation Fans in which are going to job sites in Bay Area; and the worst thing is; they have NO IDEA WHERE THEY WENT!!!! Our company is truly thinking about stopping all dealings with UPS ; maybe using FED EX instead. And UPS CLAIMS> WORTHLESS. They do NOTHING for you!!

 – About 4 weeks ago.

Their geography of Canada sucks - they lost my package once. Instead of delivering it to me, they found a TUNNEL in the Greater Vancouver area that had the same name and tried to deliver it there!!!...

Their geography of Canada sucks - they lost my package once. Instead of delivering it to me, they found a TUNNEL in the Greater Vancouver area that had the same name and tried to deliver it there!!! Thank god I don't have to deal with them as much as the rest of you... I don't hold back in telling companies (like Apple) that their service is garbage and unreliable. Today I got whammed again. I ordered something on overstock.com and it was shipped to Buffalo NY - waaay on the other side of the continent. ** UPS= U PIECEA SHIT**

 – About 1 Month ago.

I have waited for my package the whole day!!!! The f**king UPS even did not knock the door but only left a message!!!! F*** U!!!! UPS sucks!!!!...

I have waited for my package the whole day!!!! The f**king UPS even did not knock the door but only left a message!!!! F*** U!!!! UPS sucks!!!!

 – About 1 Month ago.

Cheryulll is a sex slave to CEO abney...

Cheryulll is a sex slave to CEO abney

 – About 1 Month ago.

So, the nobs at UPS said they would deliver my package by the end of the day. Guess what its the end of day! The f%@kers had the nerve to say they'd deliver it by the end of the day, so I had to...

So, the nobs at UPS said they would deliver my package by the end of the day. Guess what its the end of day! The f%@kers had the nerve to say they'd deliver it by the end of the day, so I had to organize my schedule in order to receive my package. Expect they didn't. Because they're incompetent like that. Little f%@ks. And they had the nerve to say that they attempted to deliver it, even when they didn't taking off a day on their "three day before return to sender" policy. Furthermore, they changed the tracker notifications all into destination scans from out for delivery. f%@king lying scum. Little shits need to get fired and go bankrupt.

 – About 1 Month ago.

We bought an Ipad for my son’s birthday. It was to be delivered Wednesday. At around 7 pm we get notification via email that it has been delivered and signed for by “Brian”. One problem, we...

We bought an Ipad for my son’s birthday. It was to be delivered Wednesday. At around 7 pm we get notification via email that it has been delivered and signed for by “Brian”. One problem, we don’t know a Brian and have no neighbors by that name. When we call them, they tell us it was accidentally dropped off at a different address (which happens to be in a completely different county). They give me the address it was dropped off at after telling me it’s against their rules to do so. We drove down to this address and it ended up being a apartment complex. Couldn’t locate Brian or any staff at night so we call back the next day. They tell me they have no record of me calling originally and they open a claim ONLY after I get permission to do so from Apple (why? I bought it dick heads). They tell me they’ll call me back by 7pm (it’s 2pm). No call. I call the next day, they tell me the driver was contacted and he went back and spoke to Brian who magically doesn’t remember where the package went and can’t locate it. I call Apple to get my replacement and UPS is saying they are at no fault and holding up my replacement from being shipped until they complete their full investigation. UPS is a piece of shit company, I pray to GOD it goes out of business in my lifetime.

 – About 1 Month ago.

UPS is the worst company I have ever dealt with, they packaged and sent out my package, damaged it and now say I am responsible. Never do business with them you're better off with any other...

UPS is the worst company I have ever dealt with, they packaged and sent out my package, damaged it and now say I am responsible. Never do business with them you're better off with any other courier or just lighting the package on fire.

 – About 1 Month ago.

UPS are not only liars but thieves and extortionists with attitude



What they are doing by implying their fees are duty is a bold face Lie
UPS & FEDEX is losing repeat...

UPS are not only liars but thieves and extortionists with attitude



What they are doing by implying their fees are duty is a bold face Lie
UPS & FEDEX is losing repeat clients for on line retailers with this charade of duty brokering

Here is a link from Canadian Border services on how to avoid he UPS and FEDEX duty extortion

http://trueler.com/2010/09/13/ups-brokerage-fees-total-scam-fraud-cheating-avoid-it/comment-page-9/


CONSUMER SPEAK WITH YOUR WALLET!!!
BOYCOTT SITES SHIPPING WITH UPS & FED EX

 – About 1 Month ago.

The office employees at the 55 Glenlake office SUCK!!!!! They are the worst drivers ever. I had to brake for one cutting me off while he was leaving this office. This is not the first this has...

The office employees at the 55 Glenlake office SUCK!!!!! They are the worst drivers ever. I had to brake for one cutting me off while he was leaving this office. This is not the first this has happened to me and I have observed this happening to others.

 – About 1 Month ago.

Worst delivery company ever - they have lost several packages of mine over the years and are usually late on delivery by up to two months! I have also had items arrive severely damaged, like the...

Worst delivery company ever - they have lost several packages of mine over the years and are usually late on delivery by up to two months! I have also had items arrive severely damaged, like the coffee table that was shipped through UPS that arrived at my house with the glass top in a million little pieces. Most recently, I placed an order online and the merchant shipped the product through UPS on 3/24. It was supposed to arrive on 4/3 and it never came. Today when I called the merchant, they told me that UPS lost the package!! Of course, nobody from UPS notified me or the merchant to let us know. I wonder if these merchants are aware of what a screw-up UPS is and if so, why do they continue to ship through them?! So frustrating!!

 – About 1 Month ago.

UPS sucks because they drop the damn ball -- every time!

Their drivers choose not to leave packages in safe and identified locations at the residence... then they whisk it away to a...

UPS sucks because they drop the damn ball -- every time!

Their drivers choose not to leave packages in safe and identified locations at the residence... then they whisk it away to a Quick Access Point, and cause interminable delays in rescheduling the delivery. So here I am with an urgent delivery I was supposed to have received Tuesday and they are telling me I need to wait until Friday to have it redelivered. Again.

So done with UPS -- personally and for my business needs, and done with vendors using UPS, too.

Quick Access Points were probably thought up by some schmuck who figured out how much not delivering packages would save a delivery company -- but it will be the death knell for their business.

 – About 1 Month ago.

If you can't handle the work load, then don't except the packages! Nothing more frustrating than ordering a package, paying the extra shipping cost to have it delivered in the shortest amount...

If you can't handle the work load, then don't except the packages! Nothing more frustrating than ordering a package, paying the extra shipping cost to have it delivered in the shortest amount of time possible, to end up getting your package several days late. It's straight up ripping off your customers. If you offered something for not being on time, that would be one thing, but you don't even attempt to do that. Also why would you have my package pass by the city I am in during shipping, LITERALLY, then ship it several hours back down to my city. Seems to me, a lot of you delivery problems have to do with lack of efficiency. I ordered a package and used standard USPS shipping from Florida to Oregon and got it in 3 days. Paid for 3 day shipping at UPS to have a package come from California to Oregon, took 5 days. SERIOUSLY!!!! Get it together. You use to be one of the best delivery services, now one of, if not the worst. Such a shame :(

 – About 1 Month ago.

this is thrid time UPShit had scewed up and its the last time i us them, will pay the FED-X fee and get my package...

this is thrid time UPShit had scewed up and its the last time i us them, will pay the FED-X fee and get my package

 – About 1 Month ago.

UPS web says package deliverd on front porch,been home all day no door bell ringing no knock,no package on front porch cust service says its been delivered call them back before 7am nothing but BS...

UPS web says package deliverd on front porch,been home all day no door bell ringing no knock,no package on front porch cust service says its been delivered call them back before 7am nothing but BS

 – About 1 Month ago.

UPS damaged $1500 espresso machine during transit..sigh...declared value as $1500 and paid extra, but not sure if they will actually pay for the damages. Should've read all this negative comments...

UPS damaged $1500 espresso machine during transit..sigh...declared value as $1500 and paid extra, but not sure if they will actually pay for the damages. Should've read all this negative comments about UPS before deciding to ship using them!

 – About 1 Month ago.

Waited all day for delivery that I needed to take with me on a trip out of state. Saw UPS truck go by on Highway around 130. Get message at 530 package has been delayed because of weather or natural...

Waited all day for delivery that I needed to take with me on a trip out of state. Saw UPS truck go by on Highway around 130. Get message at 530 package has been delayed because of weather or natural disaster. 40 degrees out all day not a cloud in sight. Just admit you forgot to deliver it!

 – About 1 Month ago.

Ups drivers take shits in the trucks...

Ups drivers take shits in the trucks

 – About 1 Month ago.

Requested 2 day shipping for an important mail, but got package delivered in 9 days. Called UPS they said it could because they lost it first and found it later???!!! Will never trust UPS for...

Requested 2 day shipping for an important mail, but got package delivered in 9 days. Called UPS they said it could because they lost it first and found it later???!!! Will never trust UPS for important shipping anymore.

 – About 1 Month ago.

UPS hires the most incompetent delivery men. I have been waiting patiently for my package for days. I live in an apartment & this person doesn’t seem to understand how to ring a doorbell. I get...

UPS hires the most incompetent delivery men. I have been waiting patiently for my package for days. I live in an apartment & this person doesn’t seem to understand how to ring a doorbell. I get notifications saying that the delivery failed and that they will try the next business day. Well if maybe the deliveryman actually rang the doorbell, I would have gone downstairs to retrieve my package. Now I have to go to the other side of town to pick it up at an access point because they won’t attempt to deliver it again. Funny how this never happens with other delivery companies!!

 – About 1 Month ago.

Called the Customer Service four times, every time came up with different reasons (all different, all false)... I've been waiting outside my apartment for almost two hours, no truck came, but they...

Called the Customer Service four times, every time came up with different reasons (all different, all false)... I've been waiting outside my apartment for almost two hours, no truck came, but they list online "deliver attempted at ***"... Every time I ask for a phone call, they will take note every time, and no call until now. I really like Amazon, but, but, UPS is really their bad choice for shipping, wish they replace every package shipment with USPS. I am wondering how does UPS serve without Amazon.

 – About 1 Month ago.

UPS had a package for me requiring a signature. A very important package. They won't leave it without my signature. They won't tell me when they will come. I can't take vacation from...

UPS had a package for me requiring a signature. A very important package. They won't leave it without my signature. They won't tell me when they will come. I can't take vacation from work just to try to ambush this elusive UPS guy. I tried to leave a signed note, asking them to send it instead to a local UPS store, as the website suggested. This would already be inconvenient, but would at least give me some possible way to get my important package. The driver left a note on his next secret visit saying he'd reroute the package to this store, but then they didn't do it, and they just came again at some random time and left me a note saying that they wouldn't try anymore. Then when I called up UPS, they told me if I didn't come and get my package immediately, they would send it back to the sender. It's impossible to adequately express how difficult these guys are to work with.

 – About 1 Month ago.

For the third time in 6 weeks UPS delivered a package to my house. The first was left behind a tree 20 feet from the road and 80 feet from the house. On the tracking order it was listed as delivered...

For the third time in 6 weeks UPS delivered a package to my house. The first was left behind a tree 20 feet from the road and 80 feet from the house. On the tracking order it was listed as delivered to the front door.
Last week the package was left in the driveway 40 feet from the road and 60 feet from the house. In the middle of the driveway!
Once again the driver listed the package as delivered to the front door.
Then yesterday a package was delivered and left in the "turnaround". The "turnaround" is a concrete portion of the driveway about halfway between the road and the house. It was just set down and left on the concrete 50 feet from the front door. Of course the delivery receipt on the internet claims it was left at the front door.
Complaining to UPS is a total waste of time. They do absolutely nothing! You can tell when you are talking to them that they are upset that you called about a minor thing like your package being left in sight of a busy busy road and out of sight of the house but then being reported back to their boss as left at the front door. If you can in any way refuse the use of UPS for a delivery do it! It will pay off in the long run.

 – About 1 Month ago.

Ups sucks because they never deliver my package to the correct address,every time I order something from Amazon the ups truck driver is to f%@king stupid to bring it to the correct place,this happens...

Ups sucks because they never deliver my package to the correct address,every time I order something from Amazon the ups truck driver is to f%@king stupid to bring it to the correct place,this happens all the time...😤😠😡😳

 – About 1 Month ago.

They are so useless. Shipping information says the item has been sent twice (?!) and is still over five hundred of miles away yet will be delivered today!...

They are so useless. Shipping information says the item has been sent twice (?!) and is still over five hundred of miles away yet will be delivered today!

 – About 2 months ago.

Why does it take 4 days to ship ups ground from Ky to Florida. I have had ups packages from California to Florida take 5days. Ups you suck. Usps is so much more faster. ...

Why does it take 4 days to ship ups ground from Ky to Florida. I have had ups packages from California to Florida take 5days. Ups you suck. Usps is so much more faster.

 – About 2 months ago.

Thank God for President Trump and his crackdown of UPS and Amazon....

Thank God for President Trump and his crackdown of UPS and Amazon.

 – About 2 months ago.

idiots couldnt find my house over three times, i asked them to call me when they came near for instructions, they didn't call and said the address i gave them was incorrect....

idiots couldnt find my house over three times, i asked them to call me when they came near for instructions, they didn't call and said the address i gave them was incorrect.

 – About 2 months ago.

Thank God we have Trump. He is cracking down on ups and amazon...

Thank God we have Trump. He is cracking down on ups and amazon

 – About 2 months ago.

Trump will use Amazon to slap down UPS...

Trump will use Amazon to slap down UPS

 – About 2 months ago.

Ups driver arrives at my house. marks package as delivered. And then leaves. The UPS is a bunch of criminals...

Ups driver arrives at my house. marks package as delivered. And then leaves. The UPS is a bunch of criminals

 – About 2 months ago.

Trump is shifting all Amazon volume over to other carriers. UPS will get up to 25-30% more parcels this holiday season. ...

Trump is shifting all Amazon volume over to other carriers. UPS will get up to 25-30% more parcels this holiday season.

 – About 2 months ago.

All documentation is on the boxes we receive via UPS, but each time they claim documentation is missing. After that they try to invoice for duties/taxes even though it is clearly labeled as DDP......

All documentation is on the boxes we receive via UPS, but each time they claim documentation is missing. After that they try to invoice for duties/taxes even though it is clearly labeled as DDP... once we complain enough they release the shipment, but a day later push it back to waiting for payment...insane. Cannot get any coherent response from them on anything.

 – About 2 months ago.

It shouldn't take three days to actually give me a tracking number... also, slow as bloody balls. Never dealing with UPS again if I have a choice....

It shouldn't take three days to actually give me a tracking number... also, slow as bloody balls. Never dealing with UPS again if I have a choice.

 – About 2 months ago.

UPS ground costs literally twice as much and gets there half as fast as Priority Mail every single time I need to ship something. And they still lose my stuff! I just don't even use them any...

UPS ground costs literally twice as much and gets there half as fast as Priority Mail every single time I need to ship something. And they still lose my stuff! I just don't even use them any more.

 – About 2 months ago.

I was absent during the delivery. I have a UPS store literally on the SAME STREET. And the dumbass delivery dude decided to drop it to another ups store that is 50 minutes from my home. WHY??!! ...

I was absent during the delivery. I have a UPS store literally on the SAME STREET. And the dumbass delivery dude decided to drop it to another ups store that is 50 minutes from my home. WHY??!!

 – About 2 months ago.

Why pay for second day shipping if UPS takes four days to deliver 🤔 .... not tne first time😡...

Why pay for second day shipping if UPS takes four days to deliver 🤔 .... not tne first time😡

 – About 2 months ago.

It shouldn't take 10 hours to deliver a small f%@king envelope package. Hurry your ass up!!!!!! ...

It shouldn't take 10 hours to deliver a small f%@king envelope package. Hurry your ass up!!!!!!

 – About 2 months ago.

UPS sucks because there drivers do not make an attempt to call you and your package does not get delivered. Never ever use UPS for business or for that matter normal delivery....

UPS sucks because there drivers do not make an attempt to call you and your package does not get delivered. Never ever use UPS for business or for that matter normal delivery.

 – About 2 months ago.

Trying to get UPS customer service to come look at a damaged package in Texas. Recieved on 16 March. Called on 20 March, 26 March, 29 March. No one showing up to look at damaged package. Shipper...

Trying to get UPS customer service to come look at a damaged package in Texas. Recieved on 16 March. Called on 20 March, 26 March, 29 March. No one showing up to look at damaged package. Shipper can't file a claim until they do. What gives with crappy service like this?

 – About 2 months ago.

Statesville NC. UPS trailer was late by an hour and a half. Package was never taken off trailer or checked in. Was not sent out for delivery. Took 15 hours till a delivery was rescheduled. Don’t use...

Statesville NC. UPS trailer was late by an hour and a half. Package was never taken off trailer or checked in. Was not sent out for delivery. Took 15 hours till a delivery was rescheduled. Don’t use UPS they’re incompetent and useless. Useless Parcel Service.

 – About 2 months ago.

Ordered a crate engine from Summit Racing via UPS LTL. The package was coming from Arlington, Texas, to Austin, Texas. UPS received the package on Monday, and was scheduled for delivery...

Ordered a crate engine from Summit Racing via UPS LTL. The package was coming from Arlington, Texas, to Austin, Texas. UPS received the package on Monday, and was scheduled for delivery “Wednesday, by end of day”. Well, Wednesday came and went. Thursday afternoon, 3:19pm, tracking shows that a phone call was made to the shop receiving the crate motor, but no one answered to make an appointment. Bullshit: the shop has workers there 80 hours per week. So I call Thursday at 5pm to try to schedule an appointment. “Well, we can’t deliver tomorrow sir”...”Why, the f%@k, not?” “Because the package is already on a truck scheduled to go out on Monday” WTF? So, they couldn’t bother to call the shop, but they already scheduled it for delivery Monday. Not to mention they won’t let me come pick it up from the service center because it’s already on a truck...due to arrive Monday. Worst f%@king company

 – About 2 months ago.

ALWAYS LATE!!!! UPS in canada sucks!!!!...

ALWAYS LATE!!!! UPS in canada sucks!!!!

 – About 2 months ago.

I was expecting a package to come on Monday, it is now Friday and I still don't have my package. On the day I was supposed to receive it, right before delivery hours ended I get an alert on my...

I was expecting a package to come on Monday, it is now Friday and I still don't have my package. On the day I was supposed to receive it, right before delivery hours ended I get an alert on my phone saying "severe weather delay". It was a bright and sunny day in New York City there was no "severe weather".

 – About 2 months ago.

Ups sux. Phuck ups...

Ups sux. Phuck ups

 – About 2 months ago.

Ordered something for "next-day delivery". There was a snowstorm that lasted 1 night. Packaged was delayed. I thought, "Ok, no problem, just a short 1-day additional delay, it'll get...

Ordered something for "next-day delivery". There was a snowstorm that lasted 1 night. Packaged was delayed. I thought, "Ok, no problem, just a short 1-day additional delay, it'll get here tomorrow". This was OVER A WEEK AGO!!! I have yet to receive the package. And of course, I called them and gave them the tracking number, and they don't know where it is, and the tracking info has not been logged for the last 3 days. WONDERFUL JOB, UPS! WONDER-FREAKING-FUL!!! &#&$#(@#$*@#$*@$#%()* UGH!!!

 – About 2 months ago.

Waited in for two days - now package marked 'exception'. (Exception to what they don't say - I'm assuming to Royal Mail that actually delivers.) Spoke to someone who promised me a...

Waited in for two days - now package marked 'exception'. (Exception to what they don't say - I'm assuming to Royal Mail that actually delivers.) Spoke to someone who promised me a phone call from the relevant depot within an hour. Did they? Oh, you know the answer to that one. What really hacks me off is the only people you can get to (and snark at) are the ones not responsible. This is the first time I've ever used UPS. You can be damned sure it's the last. UPS SUCKS!!!!

 – About 2 months ago.

UPS Driver Refuses to leave packages, that I have already pre-signed for, at my back door. Constantly an issue. Then the idiot claims to have left my package on the front steps, when everyone was home...

UPS Driver Refuses to leave packages, that I have already pre-signed for, at my back door. Constantly an issue. Then the idiot claims to have left my package on the front steps, when everyone was home at the time and he was never there. Now my package is "lost." More like my UPS driver is a lazy bastard and doesn't complete his deliveries! Says he tried and "no one was home" so he brings my package along with many other's to the ghetto convenient store down the street. Making 1 stop instead of 50. Lazy!

 – About 2 months ago.

UPS claimed they left package at front door, except no came, not even a ups truck on our street at the time. This is at least the 10 package UPS has stolen from me over the past 6 years...

UPS claimed they left package at front door, except no came, not even a ups truck on our street at the time. This is at least the 10 package UPS has stolen from me over the past 6 years

 – About 2 months ago.

This has been going on for over 2 weeks. I have a package that needs to be returned and the company has sent me 2 call tags already. UPS tracking says they made a attempt yesterday at 12:00pm and then...

This has been going on for over 2 weeks. I have a package that needs to be returned and the company has sent me 2 call tags already. UPS tracking says they made a attempt yesterday at 12:00pm and then at 5:30pm same day. This is being picked up from my work, my co-workers said UPS never showed and I have personally asked our delivery and pick up drivers if they have a call tag, to which they reply, no, no call tag. Called UPS today and asked them WTF has this not been picked up yet? Said they will send a message to dispatch to call me to schedule a pick up tomorrow. And you guessed it, no call back! I'm so sick of UPS.

They are also not showing up to pick up our shipments from work.

 – About 2 months ago.

Package was sched to arrive today. Last arrival scan was a 100 miles down the road last night at 9pm. At 3pm today received a email update that package was resched for delivery tommorow. Called...

Package was sched to arrive today. Last arrival scan was a 100 miles down the road last night at 9pm. At 3pm today received a email update that package was resched for delivery tommorow. Called customer service to ask why. And thier answer was "well it's in a big truck traveling down the road". I told them it does not take 18 hours to drive that big truck 100 miles and get it to the UPS center to be loaded on a delivery truck. The rep said she was sorry and my response was "yes indeed you are" I swear UPS could not find thier way out of a wet paper sack.

 – About 2 months ago.

f%@k ups those lazy pieces of shit didnt come to my house but said they couldnt deliver cause i wasnt here. f%@k that...

f%@k ups those lazy pieces of shit didnt come to my house but said they couldnt deliver cause i wasnt here. f%@k that

 – About 2 months ago.

UPS Sucks because they are legalized robber
...

UPS Sucks because they are legalized robber

 – About 2 months ago.

I want to have anal sex with ceo Abney and I want his anus to bleed....

I want to have anal sex with ceo Abney and I want his anus to bleed.

 – About 2 months ago.

Ups used anal sex between employees as an excuse for delayed items...

Ups used anal sex between employees as an excuse for delayed items

 – About 2 months ago.

Package out for delivery somehow not delivered LOLLLLLLLLLLL delayed for next week even though i could delayed to be sent on saturday f%@k ups...

Package out for delivery somehow not delivered LOLLLLLLLLLLL delayed for next week even though i could delayed to be sent on saturday f%@k ups

 – About 2 months ago.

Gotta love it. UPS says that package is delayed due to severe weather - except there was NO foul weather at the location where the package was held up - and none the entire distance from the current...

Gotta love it. UPS says that package is delayed due to severe weather - except there was NO foul weather at the location where the package was held up - and none the entire distance from the current location to the local UPS location. UPS LIES.

 – About 2 months ago.

Maine
I have no complaints about UPS.... I live in the country and when they say we are getting a delivery it comes rain, sleet or snow. Drivers always polite, beep their horns so you know they...

Maine
I have no complaints about UPS.... I live in the country and when they say we are getting a delivery it comes rain, sleet or snow. Drivers always polite, beep their horns so you know they are here. Great company.

 – About 2 months ago.

UPS tried the whole "brokerage fee" hustle, so I told them I would use my own broker. Then they told me "it's too late for that". I made some noise over the phone, and the...

UPS tried the whole "brokerage fee" hustle, so I told them I would use my own broker. Then they told me "it's too late for that". I made some noise over the phone, and the situation was sorted. I called again, and they told me that the package is at the hub awaiting collection. So I drive to their depot 30 mins away, only to find out that the package has not been received, and will only be available next week.

 – About 2 months ago.

Ups using non existent weather as delay excuses is not new. Weeks after Harvey's flooding was over, ups was using flooding as an excuse for no trucks being on the road....

Ups using non existent weather as delay excuses is not new. Weeks after Harvey's flooding was over, ups was using flooding as an excuse for no trucks being on the road.

 – About 2 months ago.

Where is my payroll, the payroll company is 20 miles away and UPS cannot find my payroll envelope that they picked up 2 days ago and was to be delivered by 10:30 AM yesterday, UPS says that they will...

Where is my payroll, the payroll company is 20 miles away and UPS cannot find my payroll envelope that they picked up 2 days ago and was to be delivered by 10:30 AM yesterday, UPS says that they will open an investigation today and yesterday they would have somebody call me and they didn't. I said that you guarantee delivery by 10:30 AM yesterday and now I have to cross a bridge which costs $5, drive 40 miles round trip to get my payroll because you couldn't pull this off with your little brown trucks, I would like a $100 Starbucks gift card for your breaking your guarantee and they said that all they will do is not charge me. I told them to keep my payroll as I don't need it anymore since I will be going and getting it and I have requested that they use another delivery company for my account in the future as this is the second time that they have done this in recent memory. If they keep losing customers I hope that they can afford the new 747's that they have on order, what a bunch of losers!

 – About 2 months ago.

UPS is the WORST shipping company in the whole world, period.

Not only their driver didn't show up at all, the most unacceptable thing is that they blame customers for not getting...

UPS is the WORST shipping company in the whole world, period.

Not only their driver didn't show up at all, the most unacceptable thing is that they blame customers for not getting the parcel ready which are damn big lies. How can you lie to your customers like that??? Will NEVER recommend UPS to ANYONE.

Hope you run out of business soon.

 – About 2 months ago.

UPS is the WORST shipping company in the whole world, period.

Not only their driver didn't show up at all, the most unacceptable thing is that they blame customers for not getting...

UPS is the WORST shipping company in the whole world, period.

Not only their driver didn't show up at all, the most unacceptable thing is that they blame customers for not getting the parcel ready which are damn big lies. How can you lie to your customers like that??? Will NEVER recommend UPS to ANYONE.

Hope you run out of business soon.

 – About 2 months ago.

terrible customer service! useless representatives.They like idiots are still trying to deliver my package during 3 days to my residential address, although my settings state that all packages should...

terrible customer service! useless representatives.They like idiots are still trying to deliver my package during 3 days to my residential address, although my settings state that all packages should be hold at UPS access point. Conversations with representatives looks like comedy.
Idiots

 – About 2 months ago.

They love to use the weather as an excuse. When it comes to packages on a truck in snow less than a 10 inches, it's total b.s. When it's a plane in the air, that's an issue....

They love to use the weather as an excuse. When it comes to packages on a truck in snow less than a 10 inches, it's total b.s. When it's a plane in the air, that's an issue.

 – About 2 months ago.

UPS has a bunch of entitled, lazy divas working for them and the management contributes to this culture which has lead to their poor efficiency and customer service.What was once a great, efficient...

UPS has a bunch of entitled, lazy divas working for them and the management contributes to this culture which has lead to their poor efficiency and customer service.What was once a great, efficient company has turned into the #1 worst carrier-how sad!

 – About 2 months ago.

We need to stop complaining to UPS. They don't care about us. We need to reach out to the companies who use them as a carrier, like Amazon, Walmart and others. We need to express our...

We need to stop complaining to UPS. They don't care about us. We need to reach out to the companies who use them as a carrier, like Amazon, Walmart and others. We need to express our dissatisfaction with their preferred shipper -UPS. Once they here from enough of us they will start to listen. If UPS went under it would be a great day; to bring down a corporation that could care less about the service, or should I say the lack of, that they provide to the end user. The USPS has upped there game in recent years and provides a far superior service to that or UPS. Funny how they have switched roles. There was recently a very minor snowfall in my area and USPS delivered the mail in addition to boxes. UPS, no where to be found?

 – About 2 months ago.

Package has been "out for delivery" for three days straight, and it's still not here. Customer service has told me for the past 2 days guaranteed delivery by the end of the...

Package has been "out for delivery" for three days straight, and it's still not here. Customer service has told me for the past 2 days guaranteed delivery by the end of the day....lies! How do these people sleep at night?

 – About 2 months ago.

UPS sucks donkey nutts because they are expensive AF! ...

UPS sucks donkey nutts because they are expensive AF!

 – About 2 months ago.

I just placed an Amazon prime order for moist meaty dog food....

I just placed an Amazon prime order for moist meaty dog food.

 – About 2 months ago.

I order 4 off-road tires from a major manufacturer they are shipped to my house with UPS tracking stating between 2 and 5 in the afternoon I go to the doctor at 9 a.m. and at 9:13 I get a alert on my...

I order 4 off-road tires from a major manufacturer they are shipped to my house with UPS tracking stating between 2 and 5 in the afternoon I go to the doctor at 9 a.m. and at 9:13 I get a alert on my phone that my packages have been delivered these are for very large off-road tires that's a driver left in front of my house I call UPS immediately and asked if they could send the driver back to pick them up and deliver them when they were scheduled to be delivered and I'm told no the shipper did not request signature did not place a value on the package so the driver has no idea what they're worth and felt comfortable leaving them so they are not responsible what a joke these tires are literally 35 in tall pretty sure they're not in a little Amazon box and there's four of them by the way first of all what kind of moron driver will leave for giant tires sitting in front of someone's house at broad daylight 5 hours before they're supposed to be delivered and second of all what kind of moron supervisor backs up that driver by saying we have no way of knowing what's in the package it's a tire black round rubber hello. The next UPS driver I see I don't care if he was the one who delivered or not is getting an earful from me because good luck talking to anyone at their customer service who gives a rat's ass about their customer or even speaks English for that matter

 – About 2 months ago.

Holding true to form package was not delivered today ... adverse weather conditions have delayed delivery of your package. MOFOs....

Holding true to form package was not delivered today ... adverse weather conditions have delayed delivery of your package. MOFOs.

 – About 2 months ago.

Here is UPS' new 3 day snow day event. Anticipation of a delayed snow event is not a good idea. Major snow forecasted for Mid-Atlantic for Tuesday/Wednesday. Tuesday was a dud for most of my...

Here is UPS' new 3 day snow day event. Anticipation of a delayed snow event is not a good idea. Major snow forecasted for Mid-Atlantic for Tuesday/Wednesday. Tuesday was a dud for most of my area. And Wednesday's snow was about 6 hours late starting.

Here is what UPS did, have a package coming from Chicago to Maryland on Monday. They deliberately slowed the process package should have left Chicago by 3:00 AM to get to Burtonsville, MD/Laurel, MD on time for delivery Today. Package left Hodkins, IL 12 hours late at 3:47PM. So it did not arrive yet and they have it scheduled for delivery tomorrow. You know after it snows you can almost be assured of wait for it, "Adverse Weather" conditions.

So maybe it will be delivered Friday, but wait we now have deliveries on Saturday, oh we will just deliver then. Oh but wait then the guy on Monday will not have any thing to do. So let's wait until Monday.

Oh did I mention this was a replacement package because the first one had half the contents missing. UPS really knows how to really make Snow Balls.

 – About 2 months ago.

Here is UPS' new 3 day snow day event. Anticipation of a delayed snow event is not a good idea. Major snow forecasted for Mid-Atlantic for Tuesday/Wednesday. Tuesday was a dud for most of my...

Here is UPS' new 3 day snow day event. Anticipation of a delayed snow event is not a good idea. Major snow forecasted for Mid-Atlantic for Tuesday/Wednesday. Tuesday was a dud for most of my area. And Wednesday's snow was about 6 hours late starting.

Here is what UPS did, have a package coming from Chicago to Maryland on Monday. They deliberately slowed the process package should have left Chicago by 3:00 AM to get to Burtonsville, MD/Laurel, MD on time for delivery Today. Package left Hodkins, IL 12 hours late at 3:47PM. So it did not arrive yet and they have it scheduled for delivery tomorrow. You know after it snows you can almost be assured of wait for it, "Adverse Weather" conditions.

So maybe it will be delivered Friday, but wait we now have deliveries on Saturday, oh we will just deliver then. Oh but wait then the guy on Monday will not have any thing to do. So let's wait until Monday.

Oh did I mention this was a replacement package because the first one had half the contents missing. UPS really knows how to really make Snow Balls.

 – About 2 months ago.

I will never ever use UPS to ship. I'm in Portland Maine and while I have never had a problem with a UPS driver, there is zero customer service and they have ripped me off for over a year after I...

I will never ever use UPS to ship. I'm in Portland Maine and while I have never had a problem with a UPS driver, there is zero customer service and they have ripped me off for over a year after I closed my account. Over $1,000!

 – About 2 months ago.

AMAZON DELIVERED MY ORDER ONE DAY EARLY AND UPS f%@kING DOESN'T LEAVE IT AT MY DOOR BC IM NOT THERE. FED EX DOESN'T DO THIS SHIT WITH EXPENSIVE ITEMS f%@k OFF YOU c*ntS...

AMAZON DELIVERED MY ORDER ONE DAY EARLY AND UPS f%@kING DOESN'T LEAVE IT AT MY DOOR BC IM NOT THERE. FED EX DOESN'T DO THIS SHIT WITH EXPENSIVE ITEMS f%@k OFF YOU c*ntS

 – About 2 months ago.

f%@king morons, can’t deliver or pick up anything ...

f%@king morons, can’t deliver or pick up anything

 – About 2 months ago.

"delivery by end of day"

Who's day do you mean exactly?...

"delivery by end of day"

Who's day do you mean exactly?

 – About 2 months ago.

UPS Access Points are forced on you -- without a single delivery attempt...

UPS Access Points are forced on you -- without a single delivery attempt

 – About 2 months ago.

Ups is as pathetic as ceo abneys's mother....

Ups is as pathetic as ceo abneys's mother.

 – About 2 months ago.

My package has been sitting on HK customs for 2 days now... I don't know what's happening. I called the customer service and even they can't guarantee when it'll be delivered....

My package has been sitting on HK customs for 2 days now... I don't know what's happening. I called the customer service and even they can't guarantee when it'll be delivered.

 – About 2 months ago.

Delayed 4 days in a row for Attleboro,MA area. Even though it has not snowed/rained in a week. Incompetent customer service wont answer questions and gives the worst apologies.
...

Delayed 4 days in a row for Attleboro,MA area. Even though it has not snowed/rained in a week. Incompetent customer service wont answer questions and gives the worst apologies.

 – About 2 months ago.

These UPS assholes decided to not deliver my f%@king package on the scheduled day(Friday), citing an ‘exception.’ I now will not get it until Monday because it is ‘too heavy’ to leave at an...

These UPS assholes decided to not deliver my f%@king package on the scheduled day(Friday), citing an ‘exception.’ I now will not get it until Monday because it is ‘too heavy’ to leave at an UPS office. I have been waiting all f%@king day and all they can say is sorry!?! f%@k these sorry ass motherf%@kers!!! I don’t get my f%@king day back waiting for nothing! Thanks assholes!

 – About 2 months ago.

A friend ordered a birthday gift for me from Amazon and thought it would go to my nearby Amazon locker. Instead it was shipped by UPS to my apartment. By which I mean UPS left a delivery notice and...

A friend ordered a birthday gift for me from Amazon and thought it would go to my nearby Amazon locker. Instead it was shipped by UPS to my apartment. By which I mean UPS left a delivery notice and would start the nightmarish cycle of repeated failed delivery attempts.

I called UPS and suffered through their slow, tedious speech recognition phone system. If it doesn't understand just one word of what I say it'll start over. In this age of Alexa, Siri, Cortana, and Hey Google you'd think UPS would invest in some AI.

Eventually I reached a human and asked what locations were available to hold my package for pickup. The rep explained that I'd get a phone call in about an hour and they'd tell me the pickup location where my package was held and its hours. WTF? What if it's at a crazy inconvenient location, or it's open only when I'm at work?

Would you ever tell a shipping company, "Surprise me! Hold my package wherever you like, open whatever hours you like, and I'll just have to find a way to get there when its open if I ever want to see my package"? Yet UPS thinks that's just fine.

 – About 2 months ago.

Ordered 2 day shipping. Saw the package arrive in the city the night before. The whole day passes and nothing updates. Then at 9:30 PM it says updated delivery to the next day. I would have picked it...

Ordered 2 day shipping. Saw the package arrive in the city the night before. The whole day passes and nothing updates. Then at 9:30 PM it says updated delivery to the next day. I would have picked it up myself if someone had told me they were just going to ignore it all day.

 – About 2 months ago.

After days of frustration trying to get my package delivered I had them hold it at the customer center in Erie Pennsylvania. The UPS website, the email confirmation I received from UPS changing the...

After days of frustration trying to get my package delivered I had them hold it at the customer center in Erie Pennsylvania. The UPS website, the email confirmation I received from UPS changing the pick up, and the customer service agent at UPS said they open at 12. What a bunch of crap. I came here on my lunch hour only to sit until 1 o’clock. Now I have to take time off of work. UPS sucks!

 – About 2 months ago.

I caught a female ups drivers urinating next to me car....

I caught a female ups drivers urinating next to me car.

 – About 2 months ago.

UPS is not the postal service. Recently ordered a piece of plastic from another state. Seller put the wrong address on package and corrected the address after discovering it. Tracked the package all...

UPS is not the postal service. Recently ordered a piece of plastic from another state. Seller put the wrong address on package and corrected the address after discovering it. Tracked the package all the way to my state within 30 miles of me. Now the can't really say when it while be delivered. Not really sure where it is.

 – About 2 months ago.

UPS just lost a $500 shipment and they still can't find it. It went from Mesa, AZ to the main hub in Phoenix, AZ. How the hell do you lose a big box?? Their shipping time is ALWAYS slower than...

UPS just lost a $500 shipment and they still can't find it. It went from Mesa, AZ to the main hub in Phoenix, AZ. How the hell do you lose a big box?? Their shipping time is ALWAYS slower than FedEx. The only reason I am not using FedEx, is because eBay insists on lumping FedEx Ground and Home Delivery into the same shipping quote system. This means that I can't use FedEx for anything over 70 pounds (hey, FedEx, lose the lame Home Delivery part of your company - totally useless).

UPS is utter and complete crap as a company. Their customer service reps are garbage, too. They keep raising their shipping rates EVERY SINGLE YEAR, yet fuel prices (the most common excuse they use to raise rates) have been stable for at least 2 years now. Screw them. As soon as I get eBay to get their heads out of their collective butts and fix the FedEx issue, UPS will be dropped like a bad habit. Losers.

 – About 2 months ago.

UPS did the same thing again - did not deliver the package in time and then entered 'wrong address' in the system. these f%@ks have been delivering to this address for over 10 years!

UPS did the same thing again - did not deliver the package in time and then entered 'wrong address' in the system. these f%@ks have been delivering to this address for over 10 years!

NEVER had a problem with any other shipper. UPS sucks a big one!

 – About 2 months ago.

Customer service cant even speak english f%@k them!...

Customer service cant even speak english f%@k them!

 – About 2 months ago.

UPS pretty nice actually but Fuuck fedex. Yeah fedex suck...

UPS pretty nice actually but Fuuck fedex. Yeah fedex suck

 – About 2 months ago.

Why are they overworked and strive? Isn't it because there are too few drivers, but too many idiots in management? Isn't it because greedy UPS top management wants to completely monopolize...

Why are they overworked and strive? Isn't it because there are too few drivers, but too many idiots in management? Isn't it because greedy UPS top management wants to completely monopolize this business? Only proper competition will bring this chaotic organization to either ability to provide better service or be out out of business!

 – About 2 months ago.

This site is such a joke.... the trolls who post on this site apparently are lonely , angry , bitter and bored individuals who obviously have nothing better to do. Leave these overworked , hardworking...

This site is such a joke.... the trolls who post on this site apparently are lonely , angry , bitter and bored individuals who obviously have nothing better to do. Leave these overworked , hardworking drivers alone as well as the management team that strives so hard to keep an often chaotic ,courier industry at bay. Geez, some of you people on here need a hobby or two !!!! Get a life already !!!!

 – About 2 months ago.

Ordered two items from an outfitter on March 10th. One piece shipped via USPS and the other through UPS. It's currently March 12th. The USPS item is already here. The other item hasn't even...

Ordered two items from an outfitter on March 10th. One piece shipped via USPS and the other through UPS. It's currently March 12th. The USPS item is already here. The other item hasn't even been scanned in at the UPS facility yet.

 – About 2 months ago.

I need to reschedule a delivery. I have to use My Choice. My choice insists that my address is not the house I know it to be. It says its a multi-occupancy address. And i Which its not. If i...

I need to reschedule a delivery. I have to use My Choice. My choice insists that my address is not the house I know it to be. It says its a multi-occupancy address. And i Which its not. If i pretend it is by making up an apartment number, it obviously cant find the address. FOR GODS SAKE, JUST PICK UP THE f%@kING PHONE AND DEAL WITH IT. STOP MAKING ME TALK TO YOUR AUTOMATED SYSTEM THAT DOESN'T UNDERSTAND ME.

Jesus. An hour trying to set up a MyChoice account that wont work.. 15 Minutes trying to talk to an automated system that doesn't work. Half an hour holding on the phone. How on earth does this company manage to do business?

 – About 2 months ago.

Does ups have a rule against shipping dog food and sex toys...

Does ups have a rule against shipping dog food and sex toys

 – About 2 months ago.

My tracking number said my package would be delivered by the end of the day on friday.
So i made sure i was home friday. Package was never delivered. No note either. So i called UPS
and...

My tracking number said my package would be delivered by the end of the day on friday.
So i made sure i was home friday. Package was never delivered. No note either. So i called UPS
and they said it the package didn't make it to the facility on time. So why post a delivery date if it hasn't even made it to the
sorting facility? I would have been fine with it being delivered on monday if it had said monday. But don't tell me friday and never show up.

Sometimes it seems like UPS has a personal vendetta against me. I swear that no matter where i've lived in my life, UPS goes out of it's
way to make sure i never receive a package before 5pm.

 – About 2 months ago.

Ups has a problem with drivers defecating in yards....

Ups has a problem with drivers defecating in yards.

 – About 2 months ago.

Rearranged our lives to wait on an estimated delivery time that isn't happening. Only option is to go and pick it up with additional inconvenience. They are also living in the stone age. No...

Rearranged our lives to wait on an estimated delivery time that isn't happening. Only option is to go and pick it up with additional inconvenience. They are also living in the stone age. No technology to communicate with their drivers.

 – About 2 months ago.

UPS, you have RUINED my daughter's birthday, and I want you to PAY. This is the 3rd time that you have tried to cover up your inadequacy, in delivering packages on time, to my home, and thought it...

UPS, you have RUINED my daughter's birthday, and I want you to PAY. This is the 3rd time that you have tried to cover up your inadequacy, in delivering packages on time, to my home, and thought it was just fine, to cover that with a BLATANT LIE. no... There is NO WEATHER ISSUE. (Like you claim). How dare you think you can lie, and say that? My packages arrived in my local area yesterday, at 9 am. At 5 pm, you said you could not deliver them due to 'weather issues', when we had *no rain or snow*, or *any* weather issues, at all. It is SO INSULTING. You are a horrible business. The least you can due is OWN UP, instead of making excuses, or telling LIES.

UPS IS A TERRIBLE, *BIRTHDAY-RUINING* LIAR, that apparently wants children to cry, and feel unloved.

 – About 2 months ago.

This is the worst courier company in the world. It is rather surprising that they are still in business. I would love nothing more than too see UPS burn to the ground....

This is the worst courier company in the world. It is rather surprising that they are still in business. I would love nothing more than too see UPS burn to the ground.

 – About 2 months ago.

Because they give me a timeframe like "By 3:00 pm" and at 6:00, my package still isn't here....

Because they give me a timeframe like "By 3:00 pm" and at 6:00, my package still isn't here.

 – About 2 months ago.

I ordered a package to be delivered from Michigan shipped through UPS, and on the same day I ordered another package from Vermont shipped through FedEx. Both shipped on a Tuesday and I was told they...

I ordered a package to be delivered from Michigan shipped through UPS, and on the same day I ordered another package from Vermont shipped through FedEx. Both shipped on a Tuesday and I was told they would arrive Thursday. On Wednesday NJ/NY/NH/VT area was hit with a big winter storm. My scheduled delivery through FedEx notified me immediately that there would be a one-day delay due to the storm. As they promised, my package arrived Friday, rather than Thursday. UPS on the other hand, removed the expected delivery date from the tracking, and has not provided me with a single update since. It has not arrived today. I called UPS to get some information on an expected delivery date and I was told, "We don't know where your package is. Just wait a couple days and see if it shows up."

 – About 2 months ago.

A ups driver defecated in my front yard....

A ups driver defecated in my front yard.

 – About 3 months ago.

UPS was supposed to pick up a large package a few days ago when a snowstorm hit. Of course, they didn't and many businesses were closed down. I contacted UPS to let them know that they had not...

UPS was supposed to pick up a large package a few days ago when a snowstorm hit. Of course, they didn't and many businesses were closed down. I contacted UPS to let them know that they had not come by the next morning. UPS advised me that the driver was still scheduled to come and pick up the package and to wait by ALL DAY for them to do this. I waited until 1:30 pm and then called UPS. They advised me to give the driver until 7:00 pm to pick it up. I waited until 6:50 pm and called them. They said that the driver reportedly came by at 3:20 PM and picked up the package. He didn't pick up the package because it is still in my living room. He lied about picking it up because he would have had to leave a UPS drop off sticker as evidence that he came by. UPS told me to call back by 10:00 am and that they would escalate the situation and have someone send a driver "back out", taking the driver's word that they indeed came by, which they did not. I just called them and they advised me to drop off the package. Meanwhile, the vendor that I originally purchased the item from has refunded me the money and is waiting for the package to be returned. I had purchased this on Amazon and it is LARGE and I now have to load it up into my vehicle and drive it to a UPS store, in the city, park and wait in line.

 – About 3 months ago.

I have caught my UPS driver partaking in so much sketchiness over the past few years it's ridiculous. From THROWING packages (containing fragile items) over the bushes in my front yard onto my...

I have caught my UPS driver partaking in so much sketchiness over the past few years it's ridiculous. From THROWING packages (containing fragile items) over the bushes in my front yard onto my porch (breaking said fragile items, of course), to lying about delivery attempts, to scanning packages as "delivered" when he hasn't delivered them yet (probably to make it look to his higher-ups as though he's delivered all his packages by a certain time, even though he hasn't) -- it's just unreal. And it's the SAME. GUY. EVERY. TIME. I have actually complained about him twice in the past 6 months or so, and the "remedy" for the situation is that now, he makes one delivery attempt on all my packages (or so he claims -- I have no way of knowing whether or not he's actually attempting to deliver anything), and then they end up at a UPS "Access Point" several miles from my house, where I get to stand in line and wait, hoping my packages are there. (He doesn't even bother to leave notices saying a delivery was attempted, most times -- I have to find out through an e-mail from UPS My Choice.) So tired of this crap. UPS leaves it up to the driver's discretion whether or not to leave packages, and I think my driver is just getting some petty revenge on me because I -- rightfully so -- complained about his sketchy behavior.

 – About 3 months ago.

Despite requesting to have all of my packages sent to my home address, for some god awful reason they kept sending some of them to the UPS store for me to pick up. And there was no pattern to it...

Despite requesting to have all of my packages sent to my home address, for some god awful reason they kept sending some of them to the UPS store for me to pick up. And there was no pattern to it either! Big, small, expensive, cheap. There was no set criteria for what they held onto and I was never notified until it had arrived to their store. Now that I've moved, I haven't had that problem. Instead now, about 10-20% of my packages don't arrive at all! And of the ones that do arrive, many of them arrive late.

 – About 3 months ago.

It hurts me to my soul the driver lied twice and never delivered my product but said 1st attempt. Its not a 1st attempt if you never came the first time. Now I have to find my mother's birthday...

It hurts me to my soul the driver lied twice and never delivered my product but said 1st attempt. Its not a 1st attempt if you never came the first time. Now I have to find my mother's birthday gift hoping its at the distribution center. I literally cried my eyes out. If a company uses UPS to deliver they can forget my business. So this is a horrible economic domino effect for the companies that use UPS and its consumers. Bless the poor little foreign call center rep hearts. They are taught to just lie lie lie. They are in the Phillipens, or India somewhere. They just don't know how LAZY the UPS drivers are and how much they lie. This has caused me soo much pain and suffering, to the point I hate the letters u p s for any reason. Soon there will be a change. They are already in the red per Wall Street. I hope I get to my mother's gift tomorrow. But on the last breath in my body, I WILL NEVER USE THIS HORRIBLE COMPANY AGAIN IN LIFE. GO FEDEX, USPS, OR DHL.....UPS IS A THING OF THE PAST.....MARK MY WORDS.

 – About 3 months ago.

Paid for 2-day delivery-- we're now a week out and because of a "train" issue, it hasn't been delivered and they can't even tell me WHERE it is! I have to wait for a dispatcher to...

Paid for 2-day delivery-- we're now a week out and because of a "train" issue, it hasn't been delivered and they can't even tell me WHERE it is! I have to wait for a dispatcher to call me back. Which of course, will never happen. Heading on vacation so ordered this with plenty of time to spare...apparently not.

 – About 3 months ago.

These people are amazing!

Reversing the tracking list from the website, for 2 different InfoNotices I received, the local chronology starts with:

03/03/2018 7:26 P.M....

These people are amazing!

Reversing the tracking list from the website, for 2 different InfoNotices I received, the local chronology starts with:

03/03/2018 7:26 P.M. Customer not in on 1st attempt. Delivery will be made to a UPS Access Point™ next business day for customer pickup.

OK, I'd rather if they redelivered, but the access point, which used to be inside a grocery store but is now an automated UPS pick-up center in the store's parking lot, is well within dog-walk range. So today 03/06/2018 Charlie and I go to pick up the packages.

Scanning the barcodes at the pick-up center, neither package is there. So where?

03/05/2018 12:00 P.M. Out For Delivery Today (next business day, as promised)
03/05/2018 5:24 P.M. The package has been redirected and forwarded to the delivery center.
03/05/2018 8:05 P.M. The receiver states the product was not ordered and has refused the delivery. / The package will be returned to the sender.
03/05/2018 11:01 P.M. Departure Scan / Warwick, RI, United States
(then passage through two more cities)
03/06/2018 9:11 P.M. Arrival Scan / Pittston, PA, United States

So a UPS mechanized access point said "the product was not ordered" and refused the delivery?!?!

This is ridiculous. Both packages were returned to sender, well within my delivery window, against my wishes. Now they have to be recalled and shipped back.

Many thanks for ups-sucks.net for giving me the opportunity to vent. They suck!!!

 – About 3 months ago.

Ups access points are a motherf%@king joke...

Ups access points are a motherf%@king joke

 – About 3 months ago.

UPS access points are a joke. I paid for 2 day delivery, was home all day, driver just takes package right to UPS access point. I have no car and no means to get to my package. Now my package (that I...

UPS access points are a joke. I paid for 2 day delivery, was home all day, driver just takes package right to UPS access point. I have no car and no means to get to my package. Now my package (that I paid for 2 day shipping on) is going to be two days late. f%@k UPS I NEEDED THAT PACKAGE THATS WHY I PAID FOR THE 2-Day Shipping. Don't send my shit to an access point, i NEVER okayed that.

 – About 3 months ago.

Fourth day. Waiting on a second day air delivery of dog biscuits. Ups is late....

Fourth day. Waiting on a second day air delivery of dog biscuits. Ups is late.

 – About 3 months ago.

Sucks in Washington. Takes to long to receive a package. Usps is better and faster. ...

Sucks in Washington. Takes to long to receive a package. Usps is better and faster.

 – About 3 months ago.

Copy of tracking

Secaucus, NJ, United States 03/03/2018 9:19 A.M. The receiving business was closed. / Your delivery has been rescheduled for the next business day.

Copy of tracking

Secaucus, NJ, United States 03/03/2018 9:19 A.M. The receiving business was closed. / Your delivery has been rescheduled for the next business day.

03/03/2018 9:07 A.M. Out For Delivery Today

03/03/2018 7:44 A.M. Destination Scan

Newark, NJ, United States 03/03/2018 6:53 A.M. Departure Scan

03/03/2018 6:30 A.M. Arrival Scan
Louisville, KY, United States 03/03/2018 4:43 A.M. Departure Scan
The business was the Hampton Inn Carlstadt,, NJ.
Obviously not closed at 9:19 AM. Caught this immediately and called customer service. No help at all. Bunch of liars and idiots at UPS.
Not only will I never do business with them. Will not do business with anyone who does.

 – About 3 months ago.

Still waiting for a package that was supposed to be redelivered today in South Florida. The status says out for delivery and it's 9:29PM. UPS IS HORRIFIC...

Still waiting for a package that was supposed to be redelivered today in South Florida. The status says out for delivery and it's 9:29PM. UPS IS HORRIFIC

 – About 3 months ago.

Ups sucks really bad in Sullivan county N.Y. State and I can't even get no more updates and they are dum people who cares about their own people and the roads where fine last night and they are...

Ups sucks really bad in Sullivan county N.Y. State and I can't even get no more updates and they are dum people who cares about their own people and the roads where fine last night and they are too lazy to deliver my stuff and I am very pissed off at them and they lie too much anymore and they still say bad weather and theirs no more bad weather from 6pm last night and screw you people from ups people

 – About 3 months ago.

They should upgrade their tracking system. Let customer know where is the driver who carrying their packages. I had waited for whole day at home. And I had to leave a while to find my friend. Then...

They should upgrade their tracking system. Let customer know where is the driver who carrying their packages. I had waited for whole day at home. And I had to leave a while to find my friend. Then they came. F! And their pickup location rest on the weekend. UPS business should be down! I will never use them and I give the seller who use ups a one star rating. UPS just put all their resource on Amazon prime.

 – About 3 months ago.

I had 2nd day Air sent on a Wednesday from my former employer to get sensitive documents in ASAP and it snowed Friday so they didn't deliver. Said online it was rescheduled for Monday. I called to...

I had 2nd day Air sent on a Wednesday from my former employer to get sensitive documents in ASAP and it snowed Friday so they didn't deliver. Said online it was rescheduled for Monday. I called to pickup the package due to its importance with time and they said they aren't open for pickups on the weekends and I had to wait until monday. That's 5 days. I could have saved $ and shipped f%@king ground and had it the same time wtf. f%@k you UPS. Never using you again you bastards.

 – About 3 months ago.

No attempt to notify. No knock or doorbell.. UPS sucks!...

No attempt to notify. No knock or doorbell.. UPS sucks!

 – About 3 months ago.

UPS drivers don’t knock. I was home the entire day. My landlady is a housewife. Both of us are not deaf. I live on first floor. No rings no knocking. Claimed they missed me. Bullshit. ...

UPS drivers don’t knock. I was home the entire day. My landlady is a housewife. Both of us are not deaf. I live on first floor. No rings no knocking. Claimed they missed me. Bullshit.

 – About 3 months ago.

Allentown PA, weather is slightly messy, enough for some slush on road. Watched UPS drive past my building and park in neighbor's driveway. My two packages were delayed due to 'inclement'...

Allentown PA, weather is slightly messy, enough for some slush on road. Watched UPS drive past my building and park in neighbor's driveway. My two packages were delayed due to 'inclement' weather.
When I lived in NJ, my driver would walk around the entire neighborhood dropping off packages door to door on foot in major snowstorms!

 – About 3 months ago.

Incompetent as all hell. Apparently unable to comprehend the truly complex issue of townhouse numbering. ...

Incompetent as all hell. Apparently unable to comprehend the truly complex issue of townhouse numbering.

 – About 3 months ago.

I have a CS degree, and I just spent the past 15 minutes failing to figure out how to upgrade a SurePost package! UPS, you're website blows!...

I have a CS degree, and I just spent the past 15 minutes failing to figure out how to upgrade a SurePost package! UPS, you're website blows!

 – About 3 months ago.

UPS do not encourage your drivers to mark a package delivered when it has not. Today's shipment shows delivered at 9:49 am signed by my companies mail room guy. I go to my mail room guy at 10:20...

UPS do not encourage your drivers to mark a package delivered when it has not. Today's shipment shows delivered at 9:49 am signed by my companies mail room guy. I go to my mail room guy at 10:20 am, he says no package for you, UPS has not been here yet they generally do not come until 1:00 PM. Very bad practice in my mind. Oh an your employees at 55 Glenlake are really bad drivers. I have lost count of the number of times your employees have pulled out in front of me from this office and I had to hit the brakes.

 – About 3 months ago.

I TRY TO AVOID UPS RECEIVING WHEN POSSIBLE. MY EFFORT WILL BE DOUBLED. I HAVE ONLY SHIPPED ONE PACKAGE WITH UPS. NO PROBLEM. ABOUT 20 YEARS AGO THE UPS MAN LEFT A PACKAGE FOR ME AT MY NEIGHBORS HOUSE...

I TRY TO AVOID UPS RECEIVING WHEN POSSIBLE. MY EFFORT WILL BE DOUBLED. I HAVE ONLY SHIPPED ONE PACKAGE WITH UPS. NO PROBLEM. ABOUT 20 YEARS AGO THE UPS MAN LEFT A PACKAGE FOR ME AT MY NEIGHBORS HOUSE BECAUSE I WAS NOT HOME. WHEN I INQUIRED ABOUT THE PACKAGE I GOT THE ONLINE RUNAROUND AND PHONE WAS THE SAME. THE DRIVER CAUGHT ME AT HOME ON MY DAY OFF AND TOLD ME HE DELIVERED THE PACKAGE TO MY NEIGHBOR. I TOLD HIM I DO NOT KNOW THAT NEIGHBOR AND I RARELY EVEN SEE THEM. HE WOULD NOT CONTACT THE NEIGHBOR AND I WOULD NOT EITHER. SO WHO IS THE THIEF? ABOUT 12 YEARS AGO I CALLED AND ASKED THAT A SALESMAN CALL ON ME. NEVER SAW A SALESMAN OR GOT A PHONE CALL. NOW I AM AVOIDING USP WHEN POSSIBLE. THIS WEEK UPS NEEDED A SIGNATURE FOR A PACKAGE. I AM OUT OF TOWN. I GET AN EMAIL FROM UPS REGARDING MISSED DELIVERY. I IMMEDIATELY EMAIL THEM TO NO AVAIL. I CLICK THE BUTTON IN THEIR EMAILS TO SIGN ONLINE FOR THE PACKAGE, NOT. SO ON THE SAME DAY THE 3RD AND FINAL DELIVERY ATTEMPT IS MADE I GET AN EMAIL STATING THAT BECAUSE I AM NOT A CHOICE MEMBER I CAN NOT ONLINE SIGN AND CAN NOT CHANGE DELIVERY ADDRESS. MY SON WAS 5 BLOCKS FROM MY HOUSE AND THEY WOULD NOT DELIVER THE PACKAGE TO HIM. I WAS TOLD THAT I WOULD HAVE TO CONTACT THE SENDER TO CHANGE THE SIGNATURE REQUIREMENT. I DID BUT IT WAS ON THE DAY OF THE 3RD DELIVERY ATTEMPT. THEY WILL ONLY HOLD THE PACKAGE FOR PICKUP ABOUT 20 MILES FROM MY HOUSE FOR 5 DAYS. I WOULD LIKE TO STICK THE PACKAGE UP THEIR BUTT.

 – About 3 months ago.

I have a HUGE complaint! I ordered something from those IDIOTS in Mahwah, NJ to be delivered to Chester County, Pa.

These are parts for my beloved Pontiac. I have this "Cherry...

I have a HUGE complaint! I ordered something from those IDIOTS in Mahwah, NJ to be delivered to Chester County, Pa.

These are parts for my beloved Pontiac. I have this "Cherry Fiero" and all the stuff I ordered through UPS is late again. I don't blame the loader or driver but I think EVERY employee working at the data center should be fired! I have got to get my "Cherry Fiero" to a car show this weekend and those that design the routes have screwed it up bad!

If you wanna talk about Net Nuetrailty now... I tell you what. These guys are all for it and do EXACTLY the opposite on the domains they own. Bunch of hypocrital LIARS!

Sign me as,

Cherry Fiero!

 – About 3 months ago.

Have not delivered for a week. Say it's because of weather. One road to the north is flooded, all roads to the south are fine. I can drive to them but they are too stupid to drive to me.

Have not delivered for a week. Say it's because of weather. One road to the north is flooded, all roads to the south are fine. I can drive to them but they are too stupid to drive to me.

Customer service and local hub manager (J.T. Glover, Selmer Tn) are complete idiots.

 – About 3 months ago.

I am no rocket scientist, but something's not right with this tracking info:

Shipment Progress

LOCATION DATE LOCAL TIME ACTIVITY

I am no rocket scientist, but something's not right with this tracking info:

Shipment Progress

LOCATION DATE LOCAL TIME ACTIVITY
Louisville, KY, United States 02/28/2018 2:31 P.M. Arrival Scan
Oakland, CA, United States 02/28/2018 7:33 A.M. Departure Scan
02/28/2018 3:00 A.M. Arrival Scan
Lathrop, CA, United States 02/27/2018 8:54 P.M. Origin Scan
Fife, WA, United States 07/17/2017 3:30 P.M. Delivered
Horsham, PA, United States 09/14/2016 3:51 P.M. Delivered
United States 02/27/2018 6:33 P.M. Order Processed: Ready for UPS


Check out the dates..... Delivered in 2016, then delivered in 2017, then started back out in 2018..........

 – About 3 months ago.

I purchased an item on eBay and opted for free standard shipping. In the past, items have been shipped directly using either UPS or USPS. This particular purchase was shipped via UPS Mail...

I purchased an item on eBay and opted for free standard shipping. In the past, items have been shipped directly using either UPS or USPS. This particular purchase was shipped via UPS Mail Innovations, which I had never heard of until now. Apparently it's a hybrid of UPS and USPS delivery. eBay projected delivery by Tuesday 2/27. When I entered the tracking number into the UPS site, their projected delivery date was Monday 2/26. What bothers me is that the last tracking update was 2/21 when the package left the UPS origin facility in route to their destination facility. As of today (2/28) there is no tracking update even indicating that the package has arrived at the UPS destination facility or transferred to USPS for delivery. I've read of instances where UPS didn't update tracking status because someone along the way neglected to scan a package, and the package was actually delivered despite that UPS tracking still showed it was "in transit". I'm hoping this is the case and my item will arrive shortly. Still, the frequency with which these tracking glitches seem to happen reflects poorly on UPS. Fortunately the seller is offering to replace the item if it doesn't arrive within the next few days, but I will have to insist upon straight USPS shipping for a replacement, as UPS MI appears to be unreliable. This is the first time I've experienced a problem with UPS, but now that I've had a taste of their supposed "Mail Innovations" service, I will make sure to contact a seller ahead of time and inquire about their shipping method. If they use UPS MI, I'll pass! It's worth the extra few buck to have an item shipped directly through the Postal Service.

 – About 3 months ago.

what is wrong with UPS Atlanta??

service disruption or just lost packages?
...

what is wrong with UPS Atlanta??

service disruption or just lost packages?

 – About 3 months ago.

f%@k UPS! Actually the worlds shittest company. They first delay my package then delay it again and don’t tell me it’s location. The woman who I spoke with on the phone said I need to ring up and...

f%@k UPS! Actually the worlds shittest company. They first delay my package then delay it again and don’t tell me it’s location. The woman who I spoke with on the phone said I need to ring up and get the company who I got from to ring them. Why couldn’t she ring them for me f%@king mongy stupid f%@k and now they’ve basically robbed me £80 and won’t give me my package stupid f%@ks

 – About 3 months ago.

The driver whose route my house on hasn't made an honest delivery update in his life. I'm not sure how he's still employed....

The driver whose route my house on hasn't made an honest delivery update in his life. I'm not sure how he's still employed.

 – About 3 months ago.

Ups is refusing to deliver liquor....

Ups is refusing to deliver liquor.

 – About 3 months ago.

We spend over $100K a year with these *yahoos and our sales rep won't even bring us cookies anymore....

We spend over $100K a year with these *yahoos and our sales rep won't even bring us cookies anymore.

 – About 3 months ago.

Ups sucks big time . Their delivery guys escape from delivering the items and says customer not at home
Out of 10 delivery attempted this year for me ended up me going distance to collect my...

Ups sucks big time . Their delivery guys escape from delivering the items and says customer not at home
Out of 10 delivery attempted this year for me ended up me going distance to collect my package while I was at home at all times

 – About 3 months ago.

Ups should be put out of business....

Ups should be put out of business.

 – About 3 months ago.

Apparently the UPS truck delivering 10k worth of my machinery decided to fall through a crack in the space/time continuum 4 days ago due to "severe weather". I didn't know severe weather...

Apparently the UPS truck delivering 10k worth of my machinery decided to fall through a crack in the space/time continuum 4 days ago due to "severe weather". I didn't know severe weather can not only slow down shipments(completely reasonable), but make them impossible to update with anything more than vague language used to make customers feel anxious and uncertain as to the whereabouts of their package. Their call center likes to hang up on you after putting you on hold for 20 minutes as well.

 – About 3 months ago.

UPS has saved me a lot of money since I do not want to shop at any store who cooperated with this company. Things are not any better in UK than North America.
Their delivery policy is ridiculous...

UPS has saved me a lot of money since I do not want to shop at any store who cooperated with this company. Things are not any better in UK than North America.
Their delivery policy is ridiculous and staff are inefficient. I have to be home all day long to have my parcel delivered as if my time is worthless. It’s all up to the driver whether or not to leave your parcel at the doorstep. Keep getting sorry we missed you slips like a nightmare. Not to mention their useless website and app. Delivery was barely flexible. I could not even make a change to delivery since the system consisting that my address was wrong?! Rubbish.
I never had problem with Royal Mail and DHL, and they have my latest parcel status updated quickly and clearly.
Just simply avoid this company. There are so many better alternatives out there!!!

 – About 3 months ago.

WHY DO U HAVE A WEBSITE TRACKING ORDERS?!? everything on that site is always wrong and you just piss off ur customers. what are you guys doing?...

WHY DO U HAVE A WEBSITE TRACKING ORDERS?!? everything on that site is always wrong and you just piss off ur customers. what are you guys doing?

 – About 3 months ago.

I sent my daughter a package on Monday 02/19/2018 with UPS that was supposed to be delivered on Wednesday 02/21/2018. She lives in South Carolina I live in Florida, of course it wasn't delivered....

I sent my daughter a package on Monday 02/19/2018 with UPS that was supposed to be delivered on Wednesday 02/21/2018. She lives in South Carolina I live in Florida, of course it wasn't delivered. After many calls and speaking to many supervisors to try to get the issue resolved, I have gotten nowhere. The package still is not delivered as of 02/23/2018. It had been sent to within 0.8 miles of her house, then sent back to Florida. Now it's on its way back to South Carolina via North Carolina. The expected delivery date now is Monday 02/26/2018.The CEO of the company is David Abney, God forbid you try to get a message to him. Between the customer service representatives reading scripts,and the one's that are robots. To the supervisors who promise to look into the situation, take your phone numbers and NEVER call you back. How in the world is this company still in business?It says in Mr. Abney's profile he worked his way up the company from the bottom. Well it seems that now he's at the to, he doesn't pay much attention to the general running's of his company or it wouldn't be run this way. How much fuel has been wasted shuffling the package less than a pound back and forth from Florida to South Carolina, and back to Florida and back to South Carolina? Yes UPS does suck.

 – About 3 months ago.

UPS delivers package to my house but wrong name called them up and returned package to Super C Drop off point. Two weeks later ups shows up again with package with same name this time Cash On...

UPS delivers package to my house but wrong name called them up and returned package to Super C Drop off point. Two weeks later ups shows up again with package with same name this time Cash On Delivery Refused package ... One Month later received letter = bill from UPS wanting payment for package...

Called them up told them to remove my address from the account as it had nothing to do with me. They say they cannot as there is an amount due... Then they ask where the package is... I never accepted it, otherwise why the bill as it was COD... Put me on hold then they hung up on me. Called back asked to speak to supervisor, they tell me that I have to contact the sender (which I have no info about) but refuse to give me the information by phone.

They want my name my email to send me that info.... F oFF ups I am not giving you any of my info so that you can send me the bill in my name..

Told them to fix it and that I would be posting on social media how they are treating customers and how they are handling Fraud complaints

 – About 3 months ago.

My package has been delayed for 4 days in a row now. No updates whatsoever on the UPS tracking site. Cannot believe this. I paid for 2nd day air!...

My package has been delayed for 4 days in a row now. No updates whatsoever on the UPS tracking site. Cannot believe this. I paid for 2nd day air!

 – About 3 months ago.

Thisis the fifth time I have paid for one day shipping and they missed the scheduled transfer time, like wtf UPS fix your shit. ...

Thisis the fifth time I have paid for one day shipping and they missed the scheduled transfer time, like wtf UPS fix your shit.

 – About 3 months ago.

Ups is terrible! I ask them to leave package at door, i am elderly, no sig required. I live in an apt. Complex. They or he just leaves a slip. Nothing else. Ive tried contacting them but they dont...

Ups is terrible! I ask them to leave package at door, i am elderly, no sig required. I live in an apt. Complex. They or he just leaves a slip. Nothing else. Ive tried contacting them but they dont understand too well or then they say i must be home. They take package to other town. I cant get there. I call and they say thats their policy. Ive had many amazon orders refunded about this. But no delivery. The driver is lazy and rude. Why do they even leave a slip at my address box. They either dont ring or ring and im not there. Theyre the only one that is terrible. Usps is excellent and fed ex is good. Never a y problems with them and i order a lot. But ups every time. Dont order from them anymore and it hurts me a lot because amazon sometimes sends things ups. Will quit amazon soon it looks like this is terrible. Hurts me money wise and mentally. What a terrible driver and company! Cant you do something!

 – About 3 months ago.

I HATE ups , the laziness and incompetence of their drivers is ridiculous . Late deliveries and damaged packages ( some with boot prints on them ) are all this company is good for . These asshole...

I HATE ups , the laziness and incompetence of their drivers is ridiculous . Late deliveries and damaged packages ( some with boot prints on them ) are all this company is good for . These asshole drivers just don't care , they are pissed off at the world and your package is going to pay for it. I don't think I can put into words the f%@king hate I have for this P.O.S company . I cant wait for the day I turn on the news and i see that ups is filing for bankruptcy , I think I would throw a party . You suck ups and you had better start to take a look at yourself .

 – About 3 months ago.

This is the worst shipping company on the planet , the drivers they hire are utter morons . I was suppose to get a delivery today so I was tracking it and then I seen the ups truck and figured here it...

This is the worst shipping company on the planet , the drivers they hire are utter morons . I was suppose to get a delivery today so I was tracking it and then I seen the ups truck and figured here it is . He loads a bunch of cartons on to a two wheeler and I see him at my next door neighbor's and figure he will be a minute ,so i go about my day and I look out the door to see this moron driving away . So I track the package and it says it cant be delivered because it didnt have a unit # . You could almost understand that if it was a residential delivery but this is a business , and my neighbors and my doors are 1 ft apart with a big sign on the door that says the company name not to mention the 4ft x 8ft sign above the door . Also this moron delivered a package here yesterday . I hate these assholes and their customer service SUCKS and sounds like you are talking to someone in another country . f%@k YOU UPS and at our next company meeting I will be sure to push for changing over to FED-EX .

 – About 3 months ago.

I just waited on hold for an hour so I can talk to a supervisor in the Philippines. I could barely understand either person on the phone due to their accents. I am home today because it's a snow...

I just waited on hold for an hour so I can talk to a supervisor in the Philippines. I could barely understand either person on the phone due to their accents. I am home today because it's a snow day, and the the UPS delivery creeper strikes again. He slaps a note on my door with an address on it and the UPS logo. Basically now I have to drive to the worst part of town and pick up my packages from a convenience store that probably also sells heroin out the back. Why the hell can't you deliver a package? Why the hell can't you knock on the door and deliver a goddamn package? Isn't that your job? I hate ups with a passion now. This is the fourth time this has happened.

 – About 3 months ago.

UPS, you guys suck. Every time I ship something or have to receive something from you, it will take forever. And for some reason, you will always send the package to some other city than it is...

UPS, you guys suck. Every time I ship something or have to receive something from you, it will take forever. And for some reason, you will always send the package to some other city than it is supposed to go to. I don't even have words to describe how incompetent you people are. I hope you guys never receive anything on time, ANYTHING. I hope that every time you apply or buy something, it takes just one more day for it to be approved/ delivered than your patience limit. Only then you'll understand the agony that you guys put your customers into. End of rant. Have a f%@ked up day.

 – About 3 months ago.

I upgraded from Tier 1 garbage delivery to Tier 2 Garbage apparently. Fml ups needs to get their shit straightened out...

I upgraded from Tier 1 garbage delivery to Tier 2 Garbage apparently. Fml ups needs to get their shit straightened out

 – About 3 months ago.

How many packages can UPS lose in the course of 2 weeks? 3 apparently. Well done boys...

How many packages can UPS lose in the course of 2 weeks? 3 apparently. Well done boys

 – About 3 months ago.

Feb 20, 2018
Shipped a package from US to Canada. The package was cleared and released from the Canadian clearing agency in Calgary. UPS shipped the package from Calgary to Winnipeg even though...

Feb 20, 2018
Shipped a package from US to Canada. The package was cleared and released from the Canadian clearing agency in Calgary. UPS shipped the package from Calgary to Winnipeg even though the package final destination was Calgary! Then UPS shipped it back to Calgary and there was no more update, no delivery date available. Called UPS International Customer Service and I was told the package can not be located. CS started a package tracer and said I must wait up to 8 days for the internal investigation to conclude. The package was shipped on Feb 12 and went missing after Feb 16.
I must wait up to 8 days before I know if the package is lost or found. If the package is lost it could be because it was a brand new mobile phone. I bet it will never be found. (Employee theft?) Who knows, anything is possible but at least it made it from the US to Canada before it went missing when it just vanished in thin air.
UPS is the worst company of all shipping companies, stay away. UPS CS is worthless, rude and confrontational. I will never use them again. UPS is toxic. UPS is BAD company.

 – About 3 months ago.

At a point now where I will buy from a different place to avoid UPS. So bad....

At a point now where I will buy from a different place to avoid UPS. So bad.

 – About 3 months ago.

Yet another tracking status of "information unavailable" -- yes, even after a full business day they have not updated the status. They lost my package while it was in their custody. I'd...

Yet another tracking status of "information unavailable" -- yes, even after a full business day they have not updated the status. They lost my package while it was in their custody. I'd be willing to bet that it was internal theft. This has happened to me multiple times. In the future, just go with another carrier or hope that Amazon will eat their lunch and take them out of the picture entirely. From now on, UPS will be my last resort choice.

 – About 3 months ago.

Yet another tracking status of "information unavailable" -- yes, even after a full business day they have not updated the status. They lost my package while it was in their custody. I'd...

Yet another tracking status of "information unavailable" -- yes, even after a full business day they have not updated the status. They lost my package while it was in their custody. I'd be willing to bet that it was internal theft. This has happened to me multiple times. In the future, just go with another carrier or hope that Amazon will eat their lunch and take them out of the picture entirely. From now on, UPS will be my last resort choice.

 – About 3 months ago.

My BF is expecting a package. It's taking forever and today it was updated to say it could not be delivered since "the business was closed". We don't have a business, not to mention it...

My BF is expecting a package. It's taking forever and today it was updated to say it could not be delivered since "the business was closed". We don't have a business, not to mention it wasn't even in the right town.

 – About 3 months ago.

Even USPS better than UPS. They're such an idiots...

Even USPS better than UPS. They're such an idiots

 – About 3 months ago.

UPS says $200 package delivered on porch at 6:05. I was grilling on the porch from 6:00 to 6:20 and no the package has not shown up yet. They say it probably got stolen but I would wager a guess it...

UPS says $200 package delivered on porch at 6:05. I was grilling on the porch from 6:00 to 6:20 and no the package has not shown up yet. They say it probably got stolen but I would wager a guess it was delivered or not delivered at all.

 – About 3 months ago.

UPS says $200 package delivered on porch at 6:05. I was grilling on the porch from 6:00 to 6:20 and no the package has not shown up yet....

UPS says $200 package delivered on porch at 6:05. I was grilling on the porch from 6:00 to 6:20 and no the package has not shown up yet.

 – About 3 months ago.

Payed for 3 day shipping. Package waits at different holding grounds for days at a time. 3 day turns into 6 day. f%@k UPS. ...

Payed for 3 day shipping. Package waits at different holding grounds for days at a time. 3 day turns into 6 day. f%@k UPS.

 – About 3 months ago.

UPS said the package was supposed to be delivered today at 7pm. So I waited at the door at 6:40pm.
The driver never set foot in my neighborhood and I get a message saying I missed my package...

UPS said the package was supposed to be delivered today at 7pm. So I waited at the door at 6:40pm.
The driver never set foot in my neighborhood and I get a message saying I missed my package when I was here. I called customer service and they said, "there should be a yellow note on your door"
I check my door, and no yellow note LMFAOO. Piece of f%@king garbage. I didn't miss a package yet they sent me an email lying about it like I did something wrong. Then they tell me I can't go pick it up at the distribution center. And will have to wait 2 days to get it. f%@k ups. They are terrible.

 – About 3 months ago.

My delivery was due Friday. It's coming to Idaho from California . It says there's a weather delay or natural disaster . That's a lie ! The delay says my items will arrive Wednesday when...

My delivery was due Friday. It's coming to Idaho from California . It says there's a weather delay or natural disaster . That's a lie ! The delay says my items will arrive Wednesday when I check their status the items are in Salt Lake City Utah it's a five-hour drive. Complete horseshit! Why do they have to lie?

 – About 3 months ago.

I live in Dallas, Texas and the UPS drivers here just shove stuff out of their trucks and run off!

I was expecting a package last week. The tracking information said it was delivered on...

I live in Dallas, Texas and the UPS drivers here just shove stuff out of their trucks and run off!

I was expecting a package last week. The tracking information said it was delivered on the 9th. I contacted Amazon, where I bought the item from and they gave me the shipping info, and I looked online and it said "delivered to mail room"!!!! WTF???!!!! WHAT "mail room"????

I live in a very small apartment complex and there is NO "mail room" at these apartments, stuff is delivered to the actual apartment!!!

I emailed Amazon and told them I want a replacement. They said they would just refund my money.

A week later now, I get a notice from the landlord saying that I have a box in the office. So I go see what this box is, and it's the item I ordered that was supposed to be delivered to my FRONT DOOR a week ago!!!!

I didn't get a call from UPS telling me where it was delivered, I didn't get a notice on my door, I didn't get ANYTHING from UPS!!!!

But.......now, thanks to UPS, I got my item for FREE!!!!!

So, you want some free stuff off of Amazon? Find what you want, make sure the seller uses UPS (which Amazon does), wait for it to be delivered (IF you are lucky enough for that to happen), and then just tell Amazon you never got it and want a refund!!!

Amazon needs to learn the hard way NOT to use UPS for ANYTHING!!!!!

 – About 3 months ago.

Such f%@king trash. Was outside walking my dog and was out for 25-30 minutes. Supposedly a delivery was attempted within that time frame, yet the asshole didn't even come to my neighborhood. Some...

Such f%@king trash. Was outside walking my dog and was out for 25-30 minutes. Supposedly a delivery was attempted within that time frame, yet the asshole didn't even come to my neighborhood. Some of these drivers are lazy as shit, UPS needs to fire everyone they have and get some people with a good work ethic.

 – About 3 months ago.

Why does ups have to wait till 8pm at the end of the day to deliver items? What the f%@k are they doing all day?...

Why does ups have to wait till 8pm at the end of the day to deliver items? What the f%@k are they doing all day?

 – About 3 months ago.

Hey I was the previous poster. Not sure why it says NJ for me but I am located on Long Island. It’s so annoying how they wait until the night before you’re expecting it to then give that bs excuse...

Hey I was the previous poster. Not sure why it says NJ for me but I am located on Long Island. It’s so annoying how they wait until the night before you’re expecting it to then give that bs excuse due to weather delays. When in reality it’s probably just delays coming from them being overloaded, understaffed, etc... it’s possible there was some inclement weather in the Midwest maybe as my shipment was coming from Seattle, WA, but I assume it’s just UPS being UPS after looking thru these other comments

 – About 3 months ago.

I got the exact same message as the previous commenter at 10pm last night. Where's the bad weather? I'm looking at a map of the entire USA and nothing in the path of my package? It was to be...

I got the exact same message as the previous commenter at 10pm last night. Where's the bad weather? I'm looking at a map of the entire USA and nothing in the path of my package? It was to be delivered today - I had NO time to prepare for this delay. Previous poster - if you see this, where are you located? I'm in PA.

 – About 3 months ago.

I was supposed to get my package today as it’s been about a week since shipment. But of course at exactly 10pm last night I am notified that due to “recent weather” (bs) my shipment will be...

I was supposed to get my package today as it’s been about a week since shipment. But of course at exactly 10pm last night I am notified that due to “recent weather” (bs) my shipment will be delayed but delivered as soon as possible. After reading some of these comments it looks like I shouldn’t expect to get it for at least 4 more days. Screw UPS. I’ve seen countless complaints just in the past 10 mins about the awful service UPS provides. Hopefully I won’t have to deal with this crap company again but I know that’s not realistic.

 – About 3 months ago.

I have gotten 3 UPS packages left on my porch in the last 2 years that were not mine. I read the addresses and fpund the hpuses and hand delivered them to their delivery addresses. UPS drivers are...

I have gotten 3 UPS packages left on my porch in the last 2 years that were not mine. I read the addresses and fpund the hpuses and hand delivered them to their delivery addresses. UPS drivers are worthless.

 – About 3 months ago.

Ups is now 8 days late with my penis pump. I hope they didn't steal it....

Ups is now 8 days late with my penis pump. I hope they didn't steal it.

 – About 3 months ago.

Once again I received two out of three packages and have to wait two more days for the third package to arive. I told the woman on the phone again that this is happened and of course you get the...

Once again I received two out of three packages and have to wait two more days for the third package to arive. I told the woman on the phone again that this is happened and of course you get the obligatory we are so sorry. I said you're right about that your company is sorry .UPS should stand for you people suck

 – About 3 months ago.

Has anyone had issues with UPS delivering packages late at night? For over 20 years we had the same driver who always delivered packages to our home in the early afternoon. UPS changed things around...

Has anyone had issues with UPS delivering packages late at night? For over 20 years we had the same driver who always delivered packages to our home in the early afternoon. UPS changed things around and now I have a different driver who doesn't deliver my packages until 8PM or 9PM at night. I don't want to be outside in the dark wrangling up packages and other reasons. It completely aggravates me. I've been complaining for over a year now and I get the same canned excuses and I'm also told that I should change my behavior by having the packages delivered to a service center or requesting special package delivery (extra cost). I'm also told that businesses have priority over residents because of their hours. But businesses are also open late so that excuse doesn't make sense to me. I also see my UPS driver in CVS in the early afternoon and he would have had to drive past my house to get there. I don't understand why he can't stop at my house on the way. All the other shippers who come to my house (USPS, FedEx, Prestige, Lasership, Amazon, Staples) always deliver in the morning or early afternoon. I always ask to have a manager from UPS call me but they never do. I just had to get this off my chest. Grrr!

 – About 3 months ago.

Plano, Texas
UPS IS A SCAM SERVICE!!!! THEY NEVER EVER DELIVER ANYTHING!!!! ALWAYS check to see what shipper the company you are ordering from uses UPS or not! If they use them, DON'T DO...

Plano, Texas
UPS IS A SCAM SERVICE!!!! THEY NEVER EVER DELIVER ANYTHING!!!! ALWAYS check to see what shipper the company you are ordering from uses UPS or not! If they use them, DON'T DO BUSINESS WITH THAT COMPANY!!!!!

In the past year I've ordered some items online I can't find in any of the stores in my area. Unfortunately these places use UPS, and I NEVER EVER received the items I ordered!!!! I NEVER got any kind of notice on my door either! I never got a call or an email saying it was "undeliverable", "lost", or "returned to sender"!!! And when I look up the tracking number online, it says the item was delivered! REALLY???? WHERE?????

I call in to the service center to find out WHERE this was delivered, and its the SAME generic response each time "it shows delivered to the address". WHAT address????? It wasn't MY address! These people are RETARDS and MORONS!!!!

UPS does a billion dollar a year business.........but it's NOT from delivering packages!!! It's from SELLING them on the black market, and more likely off the backs of their trucks at the end of the day!!!!

I also bet that if you go into ANY of the UPS employees homes, you will find TONS of stuff thats been "lost" from not being delivered over the years!!!!

I've even seen the UPS truck come up through my area, the driver gets out of the truck, walks AROUND the truck, opens the back, stands there, closes the back, gets back in the truck and drives off! WTF???? And this is an ongoing thing too!!!! Nobody in my neighborhood has EVER seen the UPS driver ACTUALLY GO TO THE FRONT DOOR OF ANY RESIDENCE, MUCH LESS ACTUALLY DELIVER A PACKAGE!!!!!

And the last apartments I lived in, the UPS driver couldn't EVER be bothered to ACTUALLY deliver a package to someones door, they dumped them off at the office!!! And the UPS driver NEVER, EVER leaves notices on anyones door!!!! The apartment office said it wasn't their responsibility to notify anyone if UPS is stupid enough to dump stuff off on them.........so nobody ever knew if they ever got packages or not!

I asked the apartment manager what they did with packages that weren't claimed, and she said after 90 days they were returned or if the driver refused to accept them, they took them home!!!

CORRUPTION all the way around!!!!!

I don't even think politicians could EVER be as corrupt and useless as UPS is!!!!

 – About 3 months ago.

I preordered a limited edition of a game, but UPS lost the package. Now, every store I've checked, both in-state and out of state are all out of stock. Copies on eBay and Amazon will cost me a...

I preordered a limited edition of a game, but UPS lost the package. Now, every store I've checked, both in-state and out of state are all out of stock. Copies on eBay and Amazon will cost me a fortune. So pretty much, I got cheated out of something that's pretty much irreplaceable, because UPS mismanaged my package. Yay.

 – About 3 months ago.

Used UPS Access Point Locker. Assigned a locker to drop off package, when I put the package in the door didn't close correctly. Requested another box, but couldn't retrieve package. Now that...

Used UPS Access Point Locker. Assigned a locker to drop off package, when I put the package in the door didn't close correctly. Requested another box, but couldn't retrieve package. Now that package is in UPS locker, and cannot be retrieved, I call UPS customer care. They tell me it will be picked up anyway. Almost two weeks and dozens of calls later, they both open and close the package search in the span of one hour. Now, I have a claim form with incorrect information on it. What the hell, it's like some sort of sick joke at this point.

 – About 3 months ago.

I used Amazon prime and bought two mufflers for my camaro. The package is 3 days late. Where is my package, ups?...

I used Amazon prime and bought two mufflers for my camaro. The package is 3 days late. Where is my package, ups?

 – About 3 months ago.

UPS has GUARANTEED to me that with only one hour left in the business day, AND the package is NOT on a truck yet, that they will do 2 things.

1. call me back before 4:30 (its now 5pm) to...

UPS has GUARANTEED to me that with only one hour left in the business day, AND the package is NOT on a truck yet, that they will do 2 things.

1. call me back before 4:30 (its now 5pm) to let me know where the package is, and
2. deliver said package (which isn't on the truck yet) to my location before 4:30 (see #1 above)

Given that they are full of it (empty promises, non answers etc) I wanted to tell them how much they suck. Problem is their web site sucks!

AND they paid Google enough to keep the ratings off their google ad, which sucks!

They are NOT my courier. I shouldn't have had to wait ALL DAY for nothing to be delivered.

 – About 3 months ago.

Was supposed to get a package a week ago, I work nights so I was asleep when they tried to deliver it. UPS driver decided not to leave my package, left a notice saying they would try again the next...

Was supposed to get a package a week ago, I work nights so I was asleep when they tried to deliver it. UPS driver decided not to leave my package, left a notice saying they would try again the next day. I signed the back of the note and taped it to my front door so when they tried again they would have my signature and just leave the f%@king package.

Well they never tried again.

So then it was supposed to go to an Access Point for pickup, so I call to see if it is there, no answer. Got a call back, they said "Yeah, we have your package, we will hold it for you to pick up." So next day I went to pick it up and it wasn't there. They said, "That never arrived here, it must be at the Hub." So next day I get a postcard saying it's at another location, and I have until today to pick it up.

I don't have a car so I can't just go pick it up, I'd have to get a ride or call a taxi to take me across town for $30 one way.

I decided not to go pick it up because all I ordered was a pair of $40 work shoes from Amazon, and $60 just to receive my package isn't worth it.

This isn't the first time UPS has decided that they couldn't just leave my f%@king package at the door.

I would pay Amazon to be able to ban UPS from being the carrier for my orders.

UPS SUCKS!

 – About 3 months ago.

"Sorry we missed you" Infonotice #XYZ....

The put my address
Your Package was left at (Neighbor)

They did NOT put a date?
They did NOT put what...

"Sorry we missed you" Infonotice #XYZ....

The put my address
Your Package was left at (Neighbor)

They did NOT put a date?
They did NOT put what neighbor?

The Infonotice numbers does NOT work?

To Google the question on infonotice brings up a worthless string of marketing gibberish about Quantum View???? A black hole of zero value!

UPS is a worthless company!

 – About 3 months ago.

UPS not only SUCKS they are CORRUPT!

I worked a shipping clerks job at several companies over the years, and UPS was THE WORST at picking stuff up and delivering anything!!! That is...

UPS not only SUCKS they are CORRUPT!

I worked a shipping clerks job at several companies over the years, and UPS was THE WORST at picking stuff up and delivering anything!!! That is **IF** they ever showed up!!!

I will NOT even shop at any online retailer that uses UPS! Why? BECAUSE I WILL NEVER RECEIVE MY ORDER!!!!! I assume it gets sold off the back of the UPS truck at the end of the day to their lazy, worthless, corrupt, unethical, and extremely violent drivers.

Recently I had to send in a medical sample to a lab. Unfortunately I had no control over the shipping method and the lab uses UPS. The specimen HAD to be there the next day, which the lab had a Next Day Air label on the prepaid specimen container.

I packaged the specimen and created the pick up ticket online, and was told it would be picked up that day. The specimen had to be there the next day....I mean, the box was labeled with Next Day Air anyway.....so no worries, you would think!

I put the package outside my front door when I left for work, which I told them where it would be and could pick it up.

I came home from work that day and the package was still there!!! I figured they might be running late, so I left it there overnight. I left for work the next morning and it was STILL THERE!!!!

I called UPS when I got to work and they said it was already picked up!!!! I said HOW can a package be picked up when it's STILL SITTING ON MY DOORSTEP!!!!????!!!!

The woman said they will create another pick up ticket and have it picked up before noon.

I got home from work that second day, and THE PACKAGE WAS STILL THERE!!!!! I waited for a couple of hours, which ended up being after 6:00pm, and looked outside and the package was gone. Apparently UPS's clocks are running 6 hours SLOW, since I was told it would be picked up by noon!

UPS stands for Useless Piece of Shit company!!!!!

Non-existent service.
Liars.
Cheats.
Frauds.
Worthless.


 – About 3 months ago.

It seems 3in. of snow is too much for ups to handle. Already a day late....

It seems 3in. of snow is too much for ups to handle. Already a day late.

 – About 3 months ago.

How would UPS like it if THEY had to talk to idiots, like we have to everyday!!!

https://www.youtube.com/watch?v=0JhuAOg75c0&t=45s...

How would UPS like it if THEY had to talk to idiots, like we have to everyday!!!

https://www.youtube.com/watch?v=0JhuAOg75c0&t=45s

 – About 3 months ago.

ups sucks ass avoid using it. they delay your package for everything. even a little bit of drizzle in the weather. start paying them 7.26/hr...

ups sucks ass avoid using it. they delay your package for everything. even a little bit of drizzle in the weather. start paying them 7.26/hr

 – About 3 months ago.

UPS states they can't find my address.......UPS started in 1907, my address has been there since 1906! And it still is! I live in a rural part of Tucson that is completely surrounded by...

UPS states they can't find my address.......UPS started in 1907, my address has been there since 1906! And it still is! I live in a rural part of Tucson that is completely surrounded by 'Johnny-come-latelys' that appear to have no problems, see the truck(s) all the time in their neighborhoods.

Apparently they don't have a problem with throwing items (perishable/breakable/electronic/etc) over the fence into the desert, when they DO find my 'non-existent address'! Talked with India 3 times, guess how much help that was? Finally got a call from the Tucson hub that still insists that my "address does not exist". I stand at my mail box(es) and watch the UPS truck deliver regularly to Lowes Resort 100 feet down the road.

UPS say my address does not exist.....My address exists accord to the Arizona Tax Assessor, the U. S. Postal Service, the I.R.S. and the U. S. Forest service......Think I'll believe the Government over UPS!!!!!

 – About 3 months ago.

Destroyed my F'in package that arrived in 2 pieces, which they tried to put back together. Then to add insult, the adjusted the dimensions to a package they tried to put back together and charge...

Destroyed my F'in package that arrived in 2 pieces, which they tried to put back together. Then to add insult, the adjusted the dimensions to a package they tried to put back together and charge me an additional $110 for delivery.

On top of that, they are saying that my claim would not be honored for damages done by them. Absolutely horrible. At least the good news from a couple of days ago is that Amazon will be a major competitor to them for deliveries, so I take solace in Amazon putting a dent in their business and bottom line.

 – About 3 months ago.

UPS delivery is very slow and it sucks...

UPS delivery is very slow and it sucks

 – About 3 months ago.

Why are these c*nts so slow, USPS is way faster...

Why are these c*nts so slow, USPS is way faster

 – About 3 months ago.

Farmingville NY UPS Security And Manager are the worst ever. Cannot get my packages left. Always sent to the UPS store. I pay shipping they need to reimburse the shipping costs if I have to pick up...

Farmingville NY UPS Security And Manager are the worst ever. Cannot get my packages left. Always sent to the UPS store. I pay shipping they need to reimburse the shipping costs if I have to pick up my own packages. If given a choice of shipping Fed ex would be mine. FEDEX brings my packages to the back of my house. Drivers are always pleasant unlike the nasty UPS drivers.
Starting a Letter writing campaign first with my Congressman. . Hoping. AMAZON pit's them out of business.

 – About 3 months ago.

Ups is complete bullshit...

Ups is complete bullshit

 – About 3 months ago.

UPS Customer Service Sucks all they care about is tracking numbers. I have an issue where surepost upgrades are constantly messed up. My packages come late. My packages are sent to the post office...

UPS Customer Service Sucks all they care about is tracking numbers. I have an issue where surepost upgrades are constantly messed up. My packages come late. My packages are sent to the post office when I clearly have my choice set for automatic upgrades. Packages that are delivered stay on the my choice app forever because UPS has no idea when they were delivered it just says transferred to post office which should never happen anyway and when I call them all they want is a tracking number ??? It's bigger than a tracking number you morons.

 – About 3 months ago.

The worst parcel I have ever seen in my life. No knows when that delivery guy comes. I never received my package directly I always have to go to ups hub to pick up my package. I am done with ups I...

The worst parcel I have ever seen in my life. No knows when that delivery guy comes. I never received my package directly I always have to go to ups hub to pick up my package. I am done with ups I will never use it again.

 – About 3 months ago.

i had only ONE thing that needed to be delivered, and it was supposed to be here today, but since i was late by a couple minutes apparently i didnt do anything to get my package, THE DOOR IS UNLOCKED...

i had only ONE thing that needed to be delivered, and it was supposed to be here today, but since i was late by a couple minutes apparently i didnt do anything to get my package, THE DOOR IS UNLOCKED there was bo reason for them to say i wasn’t available

 – About 3 months ago.

It’s just rubbish....

It’s just rubbish.

 – About 3 months ago.

Today UPS incorrectly sorted my package. This makes 4 out of 5 deliveries that they screwed up in some way, shape or form. I call customer service and the jack-wag didn't give 2 shits. He said...

Today UPS incorrectly sorted my package. This makes 4 out of 5 deliveries that they screwed up in some way, shape or form. I call customer service and the jack-wag didn't give 2 shits. He said nothing he could do and he doesn't know where my package is. How the hell is UPS still in business. They are the absolute worst carrier!!!

 – About 4 months ago.

Paid extra for next day delivery from Apple.com - they decide to use UPS. They claim "No signature required for delivery" It ships that night and I check the tracking number over at the UPS...

Paid extra for next day delivery from Apple.com - they decide to use UPS. They claim "No signature required for delivery" It ships that night and I check the tracking number over at the UPS website. Nothing saying that a signature is required. So next day I go to work and go about my day, only to come home to a "sorry we missed you" stuck to my door. I am livid so I contact Apple asking for a refund and/or an explanation why they didn't tell me I needed to be home, as expected they are no help. I contact UPS support for some guy with a heavy accent to pick up and tell me some bullshit about it being up to the driver to leave packages or not deliver. Now it's being taken to a UPS access point the next day. I try to request that it be re-delivered to my address instead and they required a $5 charge for that. It fails and now in transit to the access point. THEY STILL TOOK MY $5 OF COURSE. So in total $21 wasted on UPS shipping all because the incompetent driver just decided not to deliver my package. Looks like I will have to go and pick it up myself.

 – About 4 months ago.

Paid almost $60 dollars for next day delivery, ie mail today supposed to arrrive tomorrow. Apparently ups feels that means 2 days. Customer service was useless and rude....

Paid almost $60 dollars for next day delivery, ie mail today supposed to arrrive tomorrow. Apparently ups feels that means 2 days. Customer service was useless and rude.

 – About 4 months ago.

driver called me from my gate at 656pm. 4 minutes before he stops delivering. I go outside and wait for him, 10 minutes and he doesn't show. I call customer service and they say he attempted...

driver called me from my gate at 656pm. 4 minutes before he stops delivering. I go outside and wait for him, 10 minutes and he doesn't show. I call customer service and they say he attempted delivery. Why didn't he call me?! He went to the wrong house with the same house number 1 street over. Of course I didn't answer!!!! That's not my house! I call customer service to see if they can contact the guy because apparently he must be driving around in circles in my complex and they say he can't deliver because its past his delivery time. Are you kidding me?! UPS sucks! I call customer service and it was a waste of time.

 – About 4 months ago.

Non Customer has to do their job!

Friday 2/2/18
Received a package, address is correct but different name and I didn't order anything. I take it to a UPS store to return package...

Non Customer has to do their job!

Friday 2/2/18
Received a package, address is correct but different name and I didn't order anything. I take it to a UPS store to return package and employee tells me they cannot accept the package. Stupid because its a UPS store, they are affiliated with UPS, but ok. I leave out of town.

Tuesday 2/6/18
Google my situation and come across UPS website stating
https://www.ups.com/us/en/help-center/package-problem/return/returning-shipment.page

"All return packages can be given to any UPS driver or taken to any location of The UPS Store®, a UPS Drop Box, a UPS Customer Center, any Staples® location, or any UPS Authorized Shipping Outlet. There is no charge to drop off a prepaid return package."

I take the package back to the UPS store, and the same employee tells me the same thing, even after I tell him the UPS website states I can drop it off there. The employee calls someone and they tell him that the package will just get sent back to me after I just told the employee its not my package.

This whole issue is a UPS Store/Shield problem, not a "NON CUSTOMER" problem, I'm trying to return this package so UPS can fix an error on someone’s behalf. How is it that a UPS store employee will take responsibility for their service and LACK of service when it comes to me? Employee tells me that the UPS store is different than UPS, when it clearly says UPS on their shirt and store. Their policies/protocols for this situation passes the buck and a third party get involved and "literally" do their job. Having to do their job while not getting paid for it just makes me beyond pissed off and that UPS store employee caught a lot of my frustration with UPS's service to a non customer.

I finally resolved this problem by talking to a computer on the phone trying to set up a pick up, just to repeat the same information to a human employee because the service required payment. The employee listens to my situation, does some research into it, and the package was flagged as being investigated, employee tells me the correct address and I delivered the package to the right address. That SIMPLE!!!

UPS store employee SHOULD have called someone that could help the situation, rather than focus on proving to me they cannot accept the package. Instead they pass the buck back to me and make me do their JOB/SERVICE. UPS is one company to customer; we don't care how UPS breaks it down or how it is affiliated with one another. UPS should own up and try resolving all problems with their service as a whole, and not making especially non customers who actually are trying to help THEM provide their service to do their job.


 – About 4 months ago.

I am confused has to how UPS can charge you a lot of extra money for next day by 10am delivery and not fulfill that commitment. Been waiting all day for a must have document that was supposed to be...

I am confused has to how UPS can charge you a lot of extra money for next day by 10am delivery and not fulfill that commitment. Been waiting all day for a must have document that was supposed to be delivered by 10am.
Not delivered as of 4pm.

 – About 4 months ago.

I am gonna stop buying from Amazon and eBay ECT ECT if ups doesn't deliver on time anymore they r creating much damage and I paid! They only care about big companies but wait til ppl stop buying...

I am gonna stop buying from Amazon and eBay ECT ECT if ups doesn't deliver on time anymore they r creating much damage and I paid! They only care about big companies but wait til ppl stop buying due to use neglectfulness.

 – About 4 months ago.

Absolutely worst company ever. I leave a message for them Friday evening to deliver my package to a nearby pickup location a few blocks away since they couldn't make it into my apartment building....

Absolutely worst company ever. I leave a message for them Friday evening to deliver my package to a nearby pickup location a few blocks away since they couldn't make it into my apartment building. Get an email right away acknowleding the change of delivery plan. Saturday, no new tracking info. Sunday, no new tracking info. Monday, no new tracking info. Monday night I call to find out what happened. The friendly but unhelpful customer service agent explains that even though I changed the delivery on Friday night they don't "see" this in the system until Monday. You've GOT to be effing kidding me. I can send a text to the other side of the world in a few seconds and UPS's systems can't process a request for 3 days and a package sits who-knowspwhere for 3 days. UPS: Wake up, this is not 1940 anymore.

 – About 4 months ago.

I just had a VERY BAD experience with UPS - 3 days late and no compensation!...

I just had a VERY BAD experience with UPS - 3 days late and no compensation!

 – About 4 months ago.

Allegedly, my 3 carat engagement ring was stolen out of a UHAUL truck while left unattended in their parking lot. This was dec 16. No help whatsoever, rude as hell, condescending, callous. Will not...

Allegedly, my 3 carat engagement ring was stolen out of a UHAUL truck while left unattended in their parking lot. This was dec 16. No help whatsoever, rude as hell, condescending, callous. Will not communicate with me—only the f*****ing “shipper” who is also noncommunicative and just as horrible—“Ferrari express.” It is all unbelievably frustrating and very suspicious, to say the least.

 – About 4 months ago.

UPS usually doesn't even try delivering packages to my apartment building. They usually just drop things off at a third-party office store 5 miles away in a different ZIP code. The office store is...

UPS usually doesn't even try delivering packages to my apartment building. They usually just drop things off at a third-party office store 5 miles away in a different ZIP code. The office store is open till 7 on weekdays and 10-14 on Saturdays.

This is hilarious, because lots of retailers like Target have locations much closer than the office store, with longer hours. I can potentially order things online from them, and "home" shipment via UPS is a straight downgrade from store pickup.

Whole Foods is closer, too, so Amazon Locker at Whole Foods is often more convenient than UPS "home" shipment even though I have no other reason to actually go to Whole Foods.

 – About 4 months ago.

fking trash company! bad service ! ...

fking trash company! bad service !

 – About 4 months ago.

OMG! UPS is very suck! I lost my package because they delivery to the wrong address, and they don't do any responsibility to help me out ! I would not deal business with UPS anymore, worst service...

OMG! UPS is very suck! I lost my package because they delivery to the wrong address, and they don't do any responsibility to help me out ! I would not deal business with UPS anymore, worst service and system!

 – About 4 months ago.

f%@k YOU UPS!!! Was expecting a mattress for Friday... and guess what? f%@king truck delay... Now they will deliver On Monday. 3 more nights without a decent mattress!
f%@k you UPS...

f%@k YOU UPS!!! Was expecting a mattress for Friday... and guess what? f%@king truck delay... Now they will deliver On Monday. 3 more nights without a decent mattress!
f%@k you UPS

 – About 4 months ago.

Waiting FOUR DAYS for something that was suppose to come in one now their saying after delay after day it would be here Monday ???? I ordered I'm tired !!!! Y'all are good for nothing never...

Waiting FOUR DAYS for something that was suppose to come in one now their saying after delay after day it would be here Monday ???? I ordered I'm tired !!!! Y'all are good for nothing never again !!!! Why I would I pay for obernight f%@king shipping to get my my stuff a week later ??!??

 – About 4 months ago.

Froze my wine solid when sent home from California. These people do not back up their service. They suck...................

Froze my wine solid when sent home from California. These people do not back up their service. They suck................

 – About 4 months ago.

Im here form singapore and its still sucks ...

Im here form singapore and its still sucks

 – About 4 months ago.

The guy doesn't knock and assumes I'm not home. He then leaves a note saying that bit will be left at one of their pickup points the next day. By this pint I'm used to having my packages...

The guy doesn't knock and assumes I'm not home. He then leaves a note saying that bit will be left at one of their pickup points the next day. By this pint I'm used to having my packages left on the porch back home, so I'm already annoyed. Now the idiot "couldn't" deliver it to the lock up space and then decides to not try my original shipping address. So, now it will be two days late and maybe even three or four depending if he feels like delivering it into the pickup point...

 – About 4 months ago.

I had a parcel due on a Monday and made a last minute change of plans to be home on the expected delivery date, Seeing as the parcel had arrived on the distribution center the previous Friday seemed...

I had a parcel due on a Monday and made a last minute change of plans to be home on the expected delivery date, Seeing as the parcel had arrived on the distribution center the previous Friday seemed like a can't miss. Then on Monday, without warning the status changes to "The apartment number is either missing or incorrect. This may delay delivery. We're attempting to update the address."

Funny thing is the address format is the same one the post office uses. I even have an account with them under the same name with the address. Suddenly it became a problem ( or a convenient excuse ? ).

Address is corrected, but three days later still waiting for the parcel. How can a company with such poor customer service be doing so well ?

 – About 4 months ago.

Alamogordo/La Luz, NM UPS logistics are horrible... they don't have enough drivers to deliver packages at a reasonable hour in the day... Knowing their route, it's backasswards... amazing...

Alamogordo/La Luz, NM UPS logistics are horrible... they don't have enough drivers to deliver packages at a reasonable hour in the day... Knowing their route, it's backasswards... amazing they don't care how late someone has to stay up to get a package when someone has to go to bed early to get up for work.

 – About 4 months ago.

I paid the 3.50 to upgrade from stupid usps delivery so I would get my package on time. Never again. On day item was on track to be delivered, tracking claimed "The street number is incorrect....

I paid the 3.50 to upgrade from stupid usps delivery so I would get my package on time. Never again. On day item was on track to be delivered, tracking claimed "The street number is incorrect. This may delay delivery. We're attempting to update the address." FALSE. The street number didn't change since yesterday when you delivered just fine. There is one a-hole driver that refuses to take the detour because the main road leading to our road is closed. Our road is not closed in either direction but he cannot be bothered to go around. He has done this to us before. So I "correct" the address.. i.e. validate the information that is already there (it is 100% correct).. Now it says "The delivery change was completed. / The original UPS Access Point™ is not available for delivery. We'll contact receiver for an alternate delivery location." They of course, did NOT contact me. So I emailed because if I got on the phone with someone I would be screaming. I basically said, we have received hundreds of packages here, there is nothing wrong with the address.. and I get some stupid canned response with "your package is available for pickup at blahblah hub." So wait. I paid 3.50 EXTRA for the privilege of driving way out of my freaking way to pick up my package a day later than it should have been delivered. F THEM.

 – About 4 months ago.

I paid extra for next day delivery. No one came, yet the web site says they made an attempt. THEY LIED TO COVER UP THEIR FAILURE!
...

I paid extra for next day delivery. No one came, yet the web site says they made an attempt. THEY LIED TO COVER UP THEIR FAILURE!

 – About 4 months ago.

I have two separate orders from two different vendors. I paid extra for expedited shipping. Both are inexplicably delayed due to issues in Chicago. WTH? This company has gone under......

I have two separate orders from two different vendors. I paid extra for expedited shipping. Both are inexplicably delayed due to issues in Chicago. WTH? This company has gone under...

 – About 4 months ago.

Hey lady UPS driver, my eyes are up here. Sure, I look like a young hot Steve Bsucemi and you see the black Kia Sport with sunroof glistening in the driveway but that doesn't mean I don't...

Hey lady UPS driver, my eyes are up here. Sure, I look like a young hot Steve Bsucemi and you see the black Kia Sport with sunroof glistening in the driveway but that doesn't mean I don't deserve respect as a man and professional package delivery.

 – About 4 months ago.

"10:28 A.M. The receiver was not available for delivery. We'll make a second attempt the next business day." LIARS!! Myself and 6 ppl in our front yard with a water crew since 9AM, not one...

"10:28 A.M. The receiver was not available for delivery. We'll make a second attempt the next business day." LIARS!! Myself and 6 ppl in our front yard with a water crew since 9AM, not one UPS vehicle has been on our street, map shows them still miles away. UPS is the most dishonest service I've ever experienced by far.

 – About 4 months ago.

UPS Red by 10 AM delivery paid $78, from 6:50AM to now at 8:55AM it's sitting in DORAVILLE - due to be delivered by 10, not loaded on truck and out for delivery, so like last time we may get 3 PM....

UPS Red by 10 AM delivery paid $78, from 6:50AM to now at 8:55AM it's sitting in DORAVILLE - due to be delivered by 10, not loaded on truck and out for delivery, so like last time we may get 3 PM. Useless f%@kers.

 – About 4 months ago.

Hi, I ordered just over Au$300.00 worth of guitar parts online from a website called The Stratosphere on the 16/01/2018, here's all the tracking info that UPS provided to me:

Marrara,...

Hi, I ordered just over Au$300.00 worth of guitar parts online from a website called The Stratosphere on the 16/01/2018, here's all the tracking info that UPS provided to me:

Marrara, Australia 23/01/2018 12:53 Your package is at the UPS distribution facility and is scheduled for delivery on the next business day.
23/01/2018 6:00 Destination Scan
Marrara, Australia 22/01/2018 16:15 Destination Scan
22/01/2018 16:15 Import Scan
22/01/2018 9:14 Your package is being processed at the clearance agency. / Your package was released by the clearing agency.
20/01/2018 2:07 Your package is being processed at the clearance agency.
Changi, Singapore 19/01/2018 23:01 Departure Scan
19/01/2018 6:43 Arrival Scan
Shenzhen, China 19/01/2018 3:17 Departure Scan
19/01/2018 1:10 Arrival Scan
Incheon, Korea, Republic of 19/01/2018 0:59 Departure Scan
Incheon, Korea, Republic of 18/01/2018 13:43 Arrival Scan
Anchorage, AK, United States 17/01/2018 10:28 Departure Scan
17/01/2018 7:42 Arrival Scan
Louisville, KY, United States 17/01/2018 5:08 Departure Scan
17/01/2018 0:08 Arrival Scan
Manchester, NH, United States 16/01/2018 21:27 Departure Scan
16/01/2018 20:40 Arrival Scan
16/01/2018 20:30 Departure Scan
16/01/2018 20:12 Origin Scan
United States 16/01/2018 12:12 Order Processed: Ready for UPS

As shown in the last tracking update, the parcel was supposed to be delivered to my address on the 23/01/2018, but delivery failed because apparently they couldn't find my address, delivery was re-scheduled for the 24/01/2018, delivery failed because they couldn't find my address, delivery was re-scheduled again for 29/01/2018, delivery failed because they couldn't find my address, then rescheduled for 30/01/2018, I just got off the phone after waiting from 7:00am till 5:00pm for the parcel to be delivered (they kept me on hold for over half an hour, was told that...you guessed it, delivery failed because they couldn't find my address, apparently they use Google Earth to find addresses, so I asked if I could pick up the parcel from the depot, and was told I could, I asked them what the address was so I knew where to go, the lady couldn't tell me the address but suggested I could pick up the parcel at a newsagent in Leanyer, I kid you not, or at the Darwin airport, I also kid you not, I said that they were too far away from where I live, going to email the people at The Stratosphere tonight and let them know that I haven't received my order.

 – About 4 months ago.

First off they didn't even knock on my door OR put a notice on the door, I found it laying on the ground hours later!! Then they didn't even give me the option of signing the back of it they...

First off they didn't even knock on my door OR put a notice on the door, I found it laying on the ground hours later!! Then they didn't even give me the option of signing the back of it they just said "I agreed to pick it up". I have never dealt with such lazy pathetic workers and the next time I order something, if it's from UPS, I'm canceling my order. I have waited for this order for going on 2 weeks because they won't do their freaking job.

 – About 4 months ago.

Usps and BOTH UPS!! FKKKK THEM BOTHHH TERRIBLE!!! DELAYED IN TRANSIT DELAYED NOT DELIEVERED UPDATED DELIEVERY DATE UNAVILABLE!!! FKN FLORIDA HAS BEEN HORRIFFIC LATELY. LIVE IN MICHIGAN MAIL HERE BEEN...

Usps and BOTH UPS!! FKKKK THEM BOTHHH TERRIBLE!!! DELAYED IN TRANSIT DELAYED NOT DELIEVERED UPDATED DELIEVERY DATE UNAVILABLE!!! FKN FLORIDA HAS BEEN HORRIFFIC LATELY. LIVE IN MICHIGAN MAIL HERE BEEN SPOT ON WTFFFF

 – About 4 months ago.

#BROWN CLOWNS...

#BROWN CLOWNS

 – About 4 months ago.

Ups lost Amazon due to Amazon starting their own shipping company, now ups facing huge loss of revenue , expect even worse service from ups as they fight to offset this huge hit....

Ups lost Amazon due to Amazon starting their own shipping company, now ups facing huge loss of revenue , expect even worse service from ups as they fight to offset this huge hit.

 – About 4 months ago.

Ups tracking web site says to be delivered Wednesday by end of business day call local ups office they say still in Florida ( l'm in Pennsylvania ) should arrive Monday maybe????? . Hard to...

Ups tracking web site says to be delivered Wednesday by end of business day call local ups office they say still in Florida ( l'm in Pennsylvania ) should arrive Monday maybe????? . Hard to believe ups employees can find their way to work every day ,they sure can't deliver packages on time , and getting worse.

 – About 4 months ago.

What the hell is going on with UPS? It used to be the best shipping company. I have been waiting for my order to arrive only to find out when I placed my claim with the seller that the package may...

What the hell is going on with UPS? It used to be the best shipping company. I have been waiting for my order to arrive only to find out when I placed my claim with the seller that the package may have been lost or stolen. So they are really nice and offered me refund or resend option. So I chose for the seller to resend only because I really need the product...
Now I am going through the same issue with the second mailing...it is stuck in transit at Florida since the 17th of January 2018. So I call UPS and they cannot help because USPS is now the handler of the package supposedly from that point on. I called USPS and they do not have the package and recommended I call UPS again!
What a screw up! Are they all smoking pot during office hours?

 – About 4 months ago.

My package was delivered but they decided to forcefully shove my item in my metal rectangle mail box that i cant even get it out and it was a din for my car radio. Something plastic.......

My package was delivered but they decided to forcefully shove my item in my metal rectangle mail box that i cant even get it out and it was a din for my car radio. Something plastic....

 – About 4 months ago.

This company is so f%@king trash im going to murder everybody there slow lmao...

This company is so f%@king trash im going to murder everybody there slow lmao

 – About 4 months ago.

I am extremely unhappy about my whole experience with UPS. First, my package was kept at the location it was dropped off, never sent out, and no one bothered to notify me. After I found out it...

I am extremely unhappy about my whole experience with UPS. First, my package was kept at the location it was dropped off, never sent out, and no one bothered to notify me. After I found out it wasn't sent out because UPS does not send to PO boxes, I tried to change the delivery location via UPS My Choice (website), which I had spent almost 2 hours trying to submit my request but could not for reasons even unknown to UPS tech support. I then emailed customer service thinking that I could avoid the emotional stress of talking directly with rude, unhelpful reps, but I was wrong. The email process was just as frustrating. Not only did I get a very delayed response to my email request (over 2 days), the person who read my email did not even address my concern and only replied that my package is ready to be picked up AT THE LOCATION IT WAS DROPPED OFF. Why anyone would need a courier service if we were all to go out of our way to pick up packages from its original location is beyond me.

I then called directly to customer service, and the first person I talked to was every bit as rude, unhelpful and unprofessional as I expected. She informed me that I would need to go back to the website and change the delivery myself or else there would be a $6 additional charge if she did it. I told her about my unsuccessful attempts with the website, and she gave me some random reason why it didn't work and decided to set up a new account for me, claiming that it would work now. Before I hung up, I confirmed again with her that if I redirected the package via website myself, there would not be an additional charge, which I later found out was a lie. I asked for her name, and she refused to give it to me.

I then wasted another hour of my time on the website and got the same unsuccessful results as the first time, so I called again, this time to tech support. Tech support was a lot nicer than the previous person. Although not very knowledgeable, at least he sounded like he cared and listened to my request and tried his best to submit information from his end. However, he informed me that the system also refused to allow him to redirect my package to a UPS store nearby even from tech support's end. He said he didn't know why. At least he was honest. So was I transferred to a 3rd personnel who finally informed me that it is policy that I pay upfront an additional fee to redirect my package to another UPS store or else I would need to provide a physical address. I explained that the whole reason I couldn't have it sent to my actual address in the first place was because my apartment building is unfriendly with receiving packages at the gate. She said my only other options at this point are either to pick it up myself at the drop-off point (which I refused because it is too far away) or to return the package to the sender. I was so frustrated by this point that I didn't even want the package anymore, and decided to just return it. This is hands down, the worst courier service I have experienced in my life.