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UPS® Sucks!

@SuckyUPS
Frustrated with UPS® service? Seem to be banging your head against a desk when talking to Customer Service? Join over 7,518 people in a public venting!
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Founded
1907
Address
55 Glenlake Parkway, N.E., Atlanta, Georgia 30328
Chief Executive Officer
David P. Abney
Total Compensation (2016)
$13.7m (SEC DEF 14A Filing)

 – About 13 minutes ago.

It is now day 5 on 2 day delivery. No updates... no idea when, or if, I'll get my urgent package...
...

It is now day 5 on 2 day delivery. No updates... no idea when, or if, I'll get my urgent package...

 – About 54 minutes ago.

Oh yeah. f%@k UPS....

Oh yeah. f%@k UPS.

 – About 56 minutes ago.

1 out of 5 packages actually make it to my house in a suberb. The drivers constantly lebell them as undeliverable for the only reason I can determin as lazyness. This forces you to call UPS and ask...

1 out of 5 packages actually make it to my house in a suberb. The drivers constantly lebell them as undeliverable for the only reason I can determin as lazyness. This forces you to call UPS and ask for it to be redelivered. Calling and getting a human is a f%@king nightmare.
f%@k UPS.

 – About 3 hours ago.

We do the best we can. If you have consistent problems with deliveries and pickups I can assure you it has more to do with your driver (or lack of a regular driver) than with UPS in general. Most...

We do the best we can. If you have consistent problems with deliveries and pickups I can assure you it has more to do with your driver (or lack of a regular driver) than with UPS in general. Most deliveries loaded on the wrong truck are delivered the same day and many times they send out a driver just to fix the delivery. We aren't perfect but if you have a committed driver most likely you are a happy customer.

 – About 3 hours ago.

We do the best we can. If you have consistent problems with deliveries and pickups I can assure you it has more to do with your driver (or lack of a regular driver) than with UPS in general. Most...

We do the best we can. If you have consistent problems with deliveries and pickups I can assure you it has more to do with your driver (or lack of a regular driver) than with UPS in general. Most deliveries loaded one strong truck are delivered the same day and many times they send out a driver just to fix the delivery. We aren't perfect but if you have a committed driver most likely you are a happy cistomer.

 – About 22 hours ago.

What are funeral potatoes? ...

What are funeral potatoes?

 – About 2 days ago.

How the hell can an item be on a UPS truck as early at 6:00 am for delivery that day, and still not reach it's destination until after 9:00 pm, which is an hour after it was supposed to be...

How the hell can an item be on a UPS truck as early at 6:00 am for delivery that day, and still not reach it's destination until after 9:00 pm, which is an hour after it was supposed to be delivered? #MakesNoSense, but that's UPS for ya, they haven't been making sense in over 100 years.

 – About 3 days ago.

So this package is gonna be huge. I expected it with prompt delivery from Amazon, end of day yesterday. No big deal someone is gonna be home at all times anyway. I'm waiting around and the...

So this package is gonna be huge. I expected it with prompt delivery from Amazon, end of day yesterday. No big deal someone is gonna be home at all times anyway. I'm waiting around and the "attempted" delivery was never made. No notice posted. Nothing outside the gate (which the code for is provided in the My Choice Profile). I am immediately annoyed. I made an attempt to speak with customer care. The only options are to 1) wait until Monday for another delivery attempt. Signature needed, so that's a no go otherwise I know I'm gonna have to go through this rodeo again. Or 2) Have it dropped of next day at the Michael's that is a 3 minutes drive from my residence. Normally this would not be a big deal, but if I am paying utilizing a service that guarantees date of delivery by a certain day because I don't have a car ( parking is a nightmare and public transpiration is just more convenient and cheaper). This Michael's is also down hill from where I live. So I would have to lug this thing up hill, which would normally be a ten minute walk on my own without any additional weight holding me down. Mind you this package is going to be huge. I tried to inquire why it couldn't just be attempted to be dropped off again the next day, but given a a scripted answer. Wanted to make sure the driver who didn't make the attempt to drop off was held responsible, and was told I would receive a call today from the facilities manager by 10:00 am this morning. If this is ever offered ask for a way to contact them again if the issue isn't resolved. It is now almost 12:00 pm and I have not received a call from anyone representing UPS. Which leads me to believe they just don't want to deal with the issue. Which I get, if you are f%@king up so much that you are drowning in complaints, why would you care?

 – About 3 days ago.

UPS continues to amaze us all with their constant ineptitude. We had an international shipment (to Canada). We placed signed and attached the 3 additional forms to the box with an 8x6 plastic label...

UPS continues to amaze us all with their constant ineptitude. We had an international shipment (to Canada). We placed signed and attached the 3 additional forms to the box with an 8x6 plastic label envelope, it was on the side of the box since it didn't fit on the same area as the UPS label. But it was there on the side, even a cat could find it. But UPS? oh noooo.... expecting too much from those neanderthals! One of their fools sent us an email stating the forms are not there. I personally double checked that shipment!!! I am amazed that a UPS employee was so unbelievably lazy that they couldn't even TURN THE BOX OVER. I feel bad for their parents, their dads should be ashamed of them. Why does this train wreck of a company even still exist? Don't rely on these fools, go with Fed Ex or USPS.

 – About 4 days ago.

Seems ups is the ONLY carrier that cannot find my apartment. FedEx can. USPS can. But ups, nope. Then they make us go pick up our packages at their warehouse. I’ve contacted Amazon and they are...

Seems ups is the ONLY carrier that cannot find my apartment. FedEx can. USPS can. But ups, nope. Then they make us go pick up our packages at their warehouse. I’ve contacted Amazon and they are de-prioritizating ups as a carrier for us and making USPS or Amazon Logistics our carriers. I’m done with ups who get angry at me when I call about my packages.

 – About 4 days ago.

I'm so annoyed. Ordered a new laptop, which never arrived. Had to order a new one instead, and they left it at the BACK of the trailer (not the front, where the porch is, our trailer faces...

I'm so annoyed. Ordered a new laptop, which never arrived. Had to order a new one instead, and they left it at the BACK of the trailer (not the front, where the porch is, our trailer faces sideways) out in a puddle, so the box was soaked. Then they called, wanting me to verify that my package had arrived this time, only when i called the number they gave me, they hung up on me.

 – About 5 days ago.

STILL haven't received my Funeral Potatoes & Apple Beer!
SICK & TIRED of Frogeye Salad.

Weather looks fine! ...

STILL haven't received my Funeral Potatoes & Apple Beer!
SICK & TIRED of Frogeye Salad.

Weather looks fine!

 – About 5 days ago.

Most of the complaints here deal with lazy or malicious Drivers - but their Warehouse people are just as F'ed up! I can't tell you the number of times things have been mis-sorted at the...

Most of the complaints here deal with lazy or malicious Drivers - but their Warehouse people are just as F'ed up! I can't tell you the number of times things have been mis-sorted at the nearest large hub, yielding an error message on the Track. I've had to call Amazon and cancel entire deliveries *twice* now due to packages bouncing back-and-forth multiple times between two large sort facilities in the Bay Area. Faster just to have them re-sent and hope for the best. Where do they find the absolute idiots they are hiring?

 – About 5 days ago.

Used UPS once, 2 day shipping, they lost my envelope. It was a check for payment so I also incurred a late fee. Accidentally used UPS again and they lost my package again. They are snippy about...

Used UPS once, 2 day shipping, they lost my envelope. It was a check for payment so I also incurred a late fee. Accidentally used UPS again and they lost my package again. They are snippy about requests for updates on their 8 day investigation searching for a list 2 day delivery. This company is a black mark on American business.

 – About 1 Week ago.

Amazon trailers on highway every where. Still see more UPS but the gap is closing....

Amazon trailers on highway every where. Still see more UPS but the gap is closing.

 – About 1 Week ago.

$1 tape fee? On a free return? Something tells me the value of the good will they lose is going to exceed the value of the fees they collect....

$1 tape fee? On a free return? Something tells me the value of the good will they lose is going to exceed the value of the fees they collect.

 – About 1 Week ago.

Amazon is breaking away from third party small carriers. This should add jobs to UPS & the USPS.

FedEx might of made a mistake breaking from Amazon. Maybe not too late to say sorry and...

Amazon is breaking away from third party small carriers. This should add jobs to UPS & the USPS.

FedEx might of made a mistake breaking from Amazon. Maybe not too late to say sorry and come back to Amazon.

 – About 1 Week ago.

Everyone wants something for nothing today. and at the end of the day, everyone will get what paid for. The Trojan Horse has already entered; therefore what is taking place should be no mystery. ...

Everyone wants something for nothing today. and at the end of the day, everyone will get what paid for. The Trojan Horse has already entered; therefore what is taking place should be no mystery.

 – About 1 Week ago.

UPS is such a waste of my time and money. They asked me to provide commercial invoice but gave me the wrong email address. They couldn't wait a day and decided to return the package to me, yet...

UPS is such a waste of my time and money. They asked me to provide commercial invoice but gave me the wrong email address. They couldn't wait a day and decided to return the package to me, yet they couldn't find the package to return. WTF? After phoned multiple people in UPS, only was I told to wait up to 8 business days for the investigation to be completed. Are you out of your mind? UPS is supposed for safe and fast delivery. But look at now, it will be slower than regular post. Don't even mention the cost. I hate UPS.

 – About 2 weeks ago.

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 – About 2 weeks ago.

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We offer you to test our service for free. We will send up to 50,000 messages for you.
The cost of sending one million messages is 49 USD.

This offer is created automatically. Please use the contact details below to contact us.

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 – About 2 weeks ago.

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We suggesting a new unique way of sending appeal through feedback forms. Such forms are located on many sites.
When such requests are sent, no personal data is used, and messages are sent to forms specifically designed to receive messages and appeals.
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We offer you to test our service for free. We will send up to 50,000 messages for you.
The cost of sending one million messages is 49 USD.

This offer is created automatically. Please use the contact details below to contact us.

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 – About 2 weeks ago.

I have been working at ups for awhile now I used to make over 300$ a week as a package handler with my bonuses now they are cutting everyone’s paycheck 150$ f%@k this company and the customers are...

I have been working at ups for awhile now I used to make over 300$ a week as a package handler with my bonuses now they are cutting everyone’s paycheck 150$ f%@k this company and the customers are wondering why the employees don’t give a shit about there packages

 – About 2 weeks ago.

UPS is trash, they will not come to my house because the truck can “get stuck” on the dirt road. Yet fedex comes to my doorstep and USPS will atleast leave a notice in my mailbox. Ups will not...

UPS is trash, they will not come to my house because the truck can “get stuck” on the dirt road. Yet fedex comes to my doorstep and USPS will atleast leave a notice in my mailbox. Ups will not even do that, instead they said they attempted delivery when nobody has been home and they’ll try again the next day. Guess what same thing then I end up driving 25 minutes to the warehouse to get my package. I’ve had two packages returned to the sender because of this and I’m sick of it

 – About 2 weeks ago.

Good luck getting a UPS driver to deliver a package over 40 pounds to you. You may as well consider it lost in limbo. UPS drivers, if you're THAT lazy at least have effort to get out of your car...

Good luck getting a UPS driver to deliver a package over 40 pounds to you. You may as well consider it lost in limbo. UPS drivers, if you're THAT lazy at least have effort to get out of your car and put a notice on the door explaining to the customer why so they can make arrangements to try and get it themselves--especially when they paid good money to have their goods shipped to them!!!!!!!!!

 – About 2 weeks ago.

UPS has consistently said packages are delayed to my address (and others in my town) due to severe weather. However, USPS and FedEx are able to consistently deliver packages on time....apparently...

UPS has consistently said packages are delayed to my address (and others in my town) due to severe weather. However, USPS and FedEx are able to consistently deliver packages on time....apparently unaffected by the severe weather.

 – About 2 weeks ago.

At least they’re consistent at one thing—being a terrible delivery company!!...

At least they’re consistent at one thing—being a terrible delivery company!!

 – About 2 weeks ago.

Where to start...I’ll keep it short and sweet. Package was supposed to arrive Thursday prior, “delivery attempted” no ups location on update—went to ups store with tracking number—“no idea...

Where to start...I’ll keep it short and sweet. Package was supposed to arrive Thursday prior, “delivery attempted” no ups location on update—went to ups store with tracking number—“no idea where it’s at” call our “helpful’ number”—got in contact, “we’ll have the store get in touch within an hour—No call. Long story short—spoke to 5 different people all with guaranteed assurance that it would be delivered—2 days after their guarantee date “delivery attempted” I was home during the window not one truck came by. Glad I’m not the only one

 – About 2 weeks ago.

Live at the same address for 7 years... come January 2020 and again yesterday, suddenly these dumbfu*ks can’t figure it out! Marking “signature required” when it wasn’t sent that way,...

Live at the same address for 7 years... come January 2020 and again yesterday, suddenly these dumbfu*ks can’t figure it out! Marking “signature required” when it wasn’t sent that way, delivery to “access points” (businesses who i never authorized to accept my property) and giving me wrong information, leaving things outside the building and ringing my bell and quickly walking away ignoring me, yet, Customer service claims these other times are about security of merchandise. Nothing changed from the past 7 years. Lazy and ignorant employees from the ground up. FU*K UPS!

 – About 2 weeks ago.

Waiting at home all day for a package. Get an email that says sorry we missed you can't deliver your package today.
UM i have been sitting here and NO one came. This is the third time this...

Waiting at home all day for a package. Get an email that says sorry we missed you can't deliver your package today.
UM i have been sitting here and NO one came. This is the third time this has happened with UPS. I live in an apartment complex all they have to do is come to the building. UPS IS THE WORST!

 – About 2 weeks ago.

It marked at “ out for delivery “ and i saw the UPS truck park near my Business twice, then at 6:00 PM i have it marked again at delayed cause the weather. What the hell ?...

It marked at “ out for delivery “ and i saw the UPS truck park near my Business twice, then at 6:00 PM i have it marked again at delayed cause the weather. What the hell ?

 – About 2 weeks ago.

My favorite is 2pm-4pm and then they don’t show up until 8pm. What’s the point of a time frame??? I’m waiting all day to sign for a package?? Bruh they’re literally booty ...

My favorite is 2pm-4pm and then they don’t show up until 8pm. What’s the point of a time frame??? I’m waiting all day to sign for a package?? Bruh they’re literally booty

 – About 2 weeks ago.

That's funny, I work the north facility. Yeah those clerks are rude as fucc to everybody. And We union so they gives a f%@k...

That's funny, I work the north facility. Yeah those clerks are rude as fucc to everybody. And We union so they gives a f%@k

 – About 2 weeks ago.

This the worst experience I have ever had with a delivery service. They charged me for an overnight delivery and then without attempting to deliver, marked the tracking as delivery attempted with no...

This the worst experience I have ever had with a delivery service. They charged me for an overnight delivery and then without attempting to deliver, marked the tracking as delivery attempted with no response. The customer service number sucks and the call center agents struggle with speaking properly or even understanding... th see people are assholes

 – About 2 weeks ago.

Why the f%@k can I not pick up my package today if your dumbasses put in a truck for monday? Imagine being so f%@king stupid. ...

Why the f%@k can I not pick up my package today if your dumbasses put in a truck for monday? Imagine being so f%@king stupid.

 – About 2 weeks ago.

UPS is a terrible f%@king company with shitty customer support. Every single time I've talked to them their attitude is basically "who gives a f%@k." They've sent emails stating that a...

UPS is a terrible f%@king company with shitty customer support. Every single time I've talked to them their attitude is basically "who gives a f%@k." They've sent emails stating that a package would arrive on a certaint date and then when I click on the email for the tracking number it takes me to a page where it states the package has been rescheduled. No phone call no email informing me about the change. These assholes can all f%@king sit on cactus for all I care.

 – About 2 weeks ago.

This company can never do anything right. No wonder their shitty service is losing market share. f%@k THEM!...

This company can never do anything right. No wonder their shitty service is losing market share. f%@k THEM!

 – About 2 weeks ago.

Why does the website have a feedback tab, but when you click it nothing happens? How is it amazon can show where your package is on a map but the pros at UPS can't? lame!...

Why does the website have a feedback tab, but when you click it nothing happens? How is it amazon can show where your package is on a map but the pros at UPS can't? lame!

 – About 3 weeks ago.

WORST CUSTOMER SERVICE EVER!!!!! They lost my package which contained car keys and those who know car keys are not cheap! They delivered my package at a wrong location and had someone had for it who...

WORST CUSTOMER SERVICE EVER!!!!! They lost my package which contained car keys and those who know car keys are not cheap! They delivered my package at a wrong location and had someone had for it who is clearly not me! Been calling and they tell me to go to that address. Now started a claim and can not get any info on it. SO MUCH FOR EXPRESS SHIPPING!!! I told the customer service lady “this is the worst customer service ever!” And she said “ok” WHAT IN THE WORLD?!!!!!!!

 – About 3 weeks ago.

My package wasn't delivered by UPS today. However FEDEX delivered a package for me. Last time UPS delivered a package I found it tied to a fence post on my driveway. Customer service... HaHa!

My package wasn't delivered by UPS today. However FEDEX delivered a package for me. Last time UPS delivered a package I found it tied to a fence post on my driveway. Customer service... HaHa!

 – About 3 weeks ago.

Fuuuuuuuuuck UPS....

Fuuuuuuuuuck UPS.

 – About 3 weeks ago.

I ordered an expensive item off amazon prime. I then was told via email by UPS that I would need to sign for the package. Being a normal human being, I work full-time and nobody was supposed to be...

I ordered an expensive item off amazon prime. I then was told via email by UPS that I would need to sign for the package. Being a normal human being, I work full-time and nobody was supposed to be home at my house to sign for it.

To expedite the process and be able to get the item today, I decided to change the location to the local UPS store - which is under 5 minutes from my home.

I watched the tracking all day and noticed it was not changing - there was an "error".

I then got a call from my relative who happened to be home and they stated that the driver showed up at my house with the package and told them they could not give it to them because they had to bring it to the UPS store - cool, that's what I changed it to... makes sense.

Here's the catch, they said it would not be available until tomorrow afternoon. So this driver had the package in the truck at my house, 5 minutes from the UPS store, and I am not allowed to have it until tomorrow afternoon. How in the hell is that possible? What, is my expensive item going to sit on the truck all night? f%@k you UPS

 – About 3 weeks ago.

Worse service ever. Slow and never on time...

Worse service ever. Slow and never on time

 – About 3 weeks ago.

I witnessed a UPS driver deliver 3 smaller packages to a house with at least a 15' covered walk to door. He left them at the edge of the walk way of 2-steps on the lip of the steps and walked...

I witnessed a UPS driver deliver 3 smaller packages to a house with at least a 15' covered walk to door. He left them at the edge of the walk way of 2-steps on the lip of the steps and walked away. No knock, any kind of blowing wind or snow would of soaked the boxes and no dogs in an I fenced yard. Saved probably 20-25 seconds.

Do that 100 times a day at just houses. Even though 25-30 minutes faster than an employee doing the job correctly is why websites like this one exist.

 – About 3 weeks ago.

My package required a signature. Of course I was not home when they tried to deliver. I knew I wouldn’t be home on the redelivery so I just had them hold my package at their customer center, 30 min...

My package required a signature. Of course I was not home when they tried to deliver. I knew I wouldn’t be home on the redelivery so I just had them hold my package at their customer center, 30 min from my house. Traffic always sucks, but whatever, I’ll just go get it the next day. Next day, I come home and there’s a sticker on my door that they tried to redeliver. WTF? Info notice says my package will be at a UPS store near me. So I call the 1800# and give them my tracking info. Tracking info says my stuff is at the customer center. Again...wtf?????? So which is it???? I am assured my package is at the customer center so I go there. I give the lady at the counter my ticket they left on my door that says my package will be at a UPS store. She says yup, that’s where it will be. Omg I’m going to flip my shit. So off I go back home, another day without my stuff that should have come by now. I call UPS. Their customer service is HORRIBLE!!!!!!! It’s not that they are not nice, they just don’t think beyond their immediate duties. If a conversation goes beyond their script they just don’t know what to do. So I call, and give the info notice again. I am ASSURED that my package is at the UPS store. Then why does my tracking number say it’s at the customer center, the same place that I was told that my package was NOT there????? Apparently, the tracking number associated with the info notice is not the same that my shipper sent me. AND NO ONE CAN TELL ME WHY!!!!!!! So off I will go running around tomorrow, hoping that I find my stuff and that I don’t have to put my foot in anyone’s ass to get it done.

 – About 3 weeks ago.

Spent 25 minutes on the phone before I was finally able to speak to a human, who, as it turns out, was Indian. Gave my tracking number and was informed my package was in Manchester New Hampshire post...

Spent 25 minutes on the phone before I was finally able to speak to a human, who, as it turns out, was Indian. Gave my tracking number and was informed my package was in Manchester New Hampshire post office. I asked which one since there are three in the city and she had no clue. Really?!?!?!?
Called USPS and found out my package was in the Derry NH post office. What a bunch of f%@ktards

 – About 3 weeks ago.

In AUGUST UPS lost my package to a customer. Its now FEBRUARY and they supposedly "sent your check" on Friday...still not here.

Now it gets rich...sent the SAME customer a...

In AUGUST UPS lost my package to a customer. Its now FEBRUARY and they supposedly "sent your check" on Friday...still not here.

Now it gets rich...sent the SAME customer a replacement. It was mangled and damaged beyond saving. SAME customer, SAME address...would think they have a problem with that hub (Las Vegas) and particularly that route driver (assuming its the same guy).

Beyond frustrated...the people at the local office are great and I'm a frequent customer...but how many "so sorry its taking so long" should I hear before I go off on them?

Particularly when I spend $400-$700 a month with them shipping my products.

Tony

 – About 3 weeks ago.

OMG UPS totally sucks!!!! I love this website! They ruin online shopping for me!! Whenever my package is being delivered by UPS, I am having anxiety and literally 90% of the time there is a problem. I...

OMG UPS totally sucks!!!! I love this website! They ruin online shopping for me!! Whenever my package is being delivered by UPS, I am having anxiety and literally 90% of the time there is a problem. I ordered something January 22nd and the last update on their website is on January 31st, it is Feb 5th now and I have no idea where my package is other than it was somewhere in Illinois on Jan 31st. And their call center sucks! I called them and trying to complain, you can only f%@king say the tracking number than their AI seems never can get through my accent so I guess I will never ducking find my package! f%@k them seriously!

 – About 3 weeks ago.

Bought an item off Newegg, they refuse to ship with anything but UPS. UPS in my town doesn't buzz apartment numbers OR leave notes, and their current pickup location has recently closed their...

Bought an item off Newegg, they refuse to ship with anything but UPS. UPS in my town doesn't buzz apartment numbers OR leave notes, and their current pickup location has recently closed their doors for good. So I'm totally boned. Three times they've tried to deliver DURING DAYSHIFT HOURS and three times I've been working because OF COURSE I'M f%@kING WORKING IT'S 1PM ON A TUESDAY

No idea what's going to happen now, I tried calling UPS to solve the problem, they thought I was trying to ship a new package (for f%@k's sake what do they think I meant by "My UPS Pickup location closed") And then I was transferred to the tracking section, which told me to wait.

I literally don't even want them to deliver to me, anymore, just let me pick it up. They won't do that. WHY THE f%@k WON'T THEY DO THAT

WHY DOES THIS COMPANY STILL EXIST



f%@kING HELL

 – About 3 weeks ago.

I'm in a lab on a campus and recently there's a construction going on behind our building where normally the driver would park. I saw my tracking shows three attempts were made and the package...

I'm in a lab on a campus and recently there's a construction going on behind our building where normally the driver would park. I saw my tracking shows three attempts were made and the package was going to be sent back. Called 800 number numerous times and eventually a local dispatcher called me and made a bunch of excuses saying how confusing our address is (BS, we've been using the same address for years). Right after my call with her, a UPS driver showed up (it's a regular driver who used to deliver to our lab ALL THE TIME). He basically told me he could not park behind the bldg anymore and it's too far away for him to walk with multiple packages from the new parking spot (literally less than 8 min walk from our bldg) to our lab. Then he just put "business closed" three times and sent our package back. I don't even know UPS drivers get to decide which package to deliver!!!??? Apparently not his first time making such decisions on his own. Such poor and inefficient management at UPS just blew my mind.

 – About 3 weeks ago.

usps atlanta totally sucks------why...

usps atlanta totally sucks------why

 – About 3 weeks ago.

Wow...UPS provides the absolute WORST service imaginable!🤬 Overpriced, disorganized, and completely useless! I have been fighting to get my painting back for at least 2 weeks, have paid the fee...

Wow...UPS provides the absolute WORST service imaginable!🤬 Overpriced, disorganized, and completely useless! I have been fighting to get my painting back for at least 2 weeks, have paid the fee (they are claiming I haven't although I have proof and that I have emailed it to them but have heard no reply). I called them several times to have them resend my painting, which they said they would but never did. Now they have informed me that it has been labelled "abandoned". I've been in contact with both Canadian and American UPS services. I have been calling them and they keep saying that someone is supposed to call me regarding the issue but they never do!😡 Infuriating!!!! I am appalled by their continued failure.

 – About 3 weeks ago.

Long story , but try to keep it short. Was shipping a pool heater to Ohio, bought the freight online and was dissapointed to have to deliver it to a UPS facility. But we did , time wnet and the buyer...

Long story , but try to keep it short. Was shipping a pool heater to Ohio, bought the freight online and was dissapointed to have to deliver it to a UPS facility. But we did , time wnet and the buyer never got the shipment. Contacted UPS and they started a 8 day investigation as they called it , or else we would get the value back they claimed. After 10 days they had found nothing , but when we pushed for payment the suddenly discovered it in the Warehouse we delivered it to. They could not investigate the skid marks in their own underwear it seems. Anyhow , they were so sorry and promised to ship it for free, and give us the.money back plus the 50$ I had to discount the buyer for him to still take it. Next I get from UPS is a letter that they will charge me 1349$ for the shipment was bigger than what I ordered. Remeber this was accepted at an UPS location by a UPS clerk and no mentions of it then.
I was of course furious and cakled them again and they promised to fix this. Next thing I know while waiting for the money they promised back , they suddenly draw 649$ from my paypal , without my athorization. I would never ever agree to this , and the only reason I still would let them ship this was because they promised it would be free of charge,over the phone of course, not in writing. Next time I will use a real shipping company with customer service that doesnt lie to you , and so should you. I will NEVER use UPS again!!!

 – About 3 weeks ago.

Shipment was super fast and came right to my door! But... delivery driver says I moved and that he can’t deliver the package! Why does this jackass think I moved? So anyways I called ups and told...

Shipment was super fast and came right to my door! But... delivery driver says I moved and that he can’t deliver the package! Why does this jackass think I moved? So anyways I called ups and told them I’ll pick it up at the facility because obviously they can’t be trusted but they tell me that’s not possible and that I have to wait another week for a delivery attempt.

 – About 4 weeks ago.

Shipped important package @ UPS Store. Received a receipt and tracking number. Then....nothing, no more tracking scans other the original.

Called the Store and they say it was picked...

Shipped important package @ UPS Store. Received a receipt and tracking number. Then....nothing, no more tracking scans other the original.

Called the Store and they say it was picked up by UPS, but no scan on the tracking query. It has been 4 days since the expected delivery and not one knows where the package is. The UPS store says it is out of their hands and its a UPS problem. UPS has no clue if it picked up the package from the UPS store or not. UPS stared an "investigation", but they did not seem to be optimistic. "If we cannot find it, just file a claim". It is important paperwork, so we will just the the postage back. Getting the run around.

I do not understand why it is not scanned when leaving the UPS store.

 – About 4 weeks ago.

They've lost 3 of my 4 shipments since October, and still haven't recovered the last 2. The first was nearly destroyed, then lost. Then when you try to recoup anything, god forbid find your...

They've lost 3 of my 4 shipments since October, and still haven't recovered the last 2. The first was nearly destroyed, then lost. Then when you try to recoup anything, god forbid find your shit, they offer useless paperwork.

f%@k UPS!!!!!!!!!!!

 – About 4 weeks ago.

So I order these auto parts from Amazon and it's free delivery - I just have to be okay with waiting a few days. OMG, Amazon tells me they've been shipped the next day and will be here the day...

So I order these auto parts from Amazon and it's free delivery - I just have to be okay with waiting a few days. OMG, Amazon tells me they've been shipped the next day and will be here the day after that! Oh no, suddenly on the delivery day an email lets me know that apparently they weren't able to get my signature for the $20-worth of auto parts so they weren't delivered, but golly-gee-willikers, they'll do their best to get them to a "UPS Access Point". Hey, wouldn't you know it, I'm saved and the parts are waiting for me at the nearest UPS Store, a short 3-mile drive away from my home, which UPS has never had a problem delivering to in the past, nor have they ever requested a signature on anything worth less than $500.

Feeling annoyed and betrayed by Amazon. I could have saved time and money by driving to the nearest auto parts store instead of relying on Amazon and UPS mangling my day. That was it. That was the last F**KING TIME, AMAZON, YOU STUPID F**KS.

F**K YOU, AMAZON! NEVER F**KING AGAIN.

 – About 4 weeks ago.

When I told my friend I was having a package delivered by UPS he commented about how bad they are. Didn’t think too much of it until the day my package was supposed to arrive and nothing came. Took...

When I told my friend I was having a package delivered by UPS he commented about how bad they are. Didn’t think too much of it until the day my package was supposed to arrive and nothing came. Took hours into the next day for them to finally say it wasn’t coming yesterday. However, I did get a “delivery attempted.” Which I know is a lie because my cameras show no ups truck anywhere near my house. But whatever, maybe today they’ll do better *sarcasm*

 – About 4 weeks ago.

A document envelope was shipped from Egypt to Canada on 31 Dec that was never delivered, the shipment was last seen in Köln in Germany. Customer support is not helpful and tend to push back. I ed an...

A document envelope was shipped from Egypt to Canada on 31 Dec that was never delivered, the shipment was last seen in Köln in Germany. Customer support is not helpful and tend to push back. I ed an investigation and nothing happened for more than two weeks. UPS processes when a shipment is not delivered is dismal. I used another courier to send another document and got it in three days.

 – About 4 weeks ago.

update, these clowns call this AM, only put one of the packages on the truck, wont tell me when they are going to deliver but expect me to stay home all day because they want a signiture., as if I...

update, these clowns call this AM, only put one of the packages on the truck, wont tell me when they are going to deliver but expect me to stay home all day because they want a signiture., as if I can sit and wait for them with no window of delivery.

offered for them to drop it at UPS store, they can not get that figured out even though I have a PO there.

 – About 4 weeks ago.

OH BTW never attempt to reach anyone that has leverage at this company. They all have the same tune, its above my pay grade. Never use this worthless company, the union must have them by the...

OH BTW never attempt to reach anyone that has leverage at this company. They all have the same tune, its above my pay grade. Never use this worthless company, the union must have them by the throat. They need to get some young College educated folks in there. It appears that tenured ramp employees are making all the decisions.

 – About 4 weeks ago.

here is a second reason I hate this soul less company. I ordered via Amazon for delivery Friday. I'm not home and they want a signature so no delivery. I call in and am told I must register...

here is a second reason I hate this soul less company. I ordered via Amazon for delivery Friday. I'm not home and they want a signature so no delivery. I call in and am told I must register with their on line portal. I do it from the confines of my cell phone. try to change to no signature which their agent insists I can do. Come Monday, no attempt to deliver even though one of the two tracking numbers clearly showed delivery to my home between 3:30 PM and 5:30pm. I spoke with numerous agents and they all give me different answers and promise call backs, no one ever called back.

Several themes showed through. They don't work past 4PM, they aren't interested to responding in an urgent fashion to their own mistakes, they don't understand their own customer portal. (The people who answer the phone (all are overseas, are polite but they don't have any resources to help and the people here in the US are clueless).

This company may not be around in a few years because they dont take their business seriously. Sell this stock if you have it. They are losers......

 – About 4 weeks ago.

I went through a ugly divorce and lost my children . My sister sent my children's photo's to me via UPS. I have proof that the package was addressed correctly.I have the the tracking number....

I went through a ugly divorce and lost my children . My sister sent my children's photo's to me via UPS. I have proof that the package was addressed correctly.I have the the tracking number. I called UPS and they where of no help, they told me numberous times that they were looking for the box and never called back. I would call again and they would say they didn't run a search and this was the first time they had heard of this issue. So we would start over. This happened 4 times and my sister who sent the photo's went through this too. Then I went to the UPS terminal in Mt Pleasant SC and tried to speak directly to the terminal manager. He would not come out and speak to me and yelled at me and used 4 letter words on the phone. Eventually he hung the phone up in my ear.

As if I didn't feel bad enough, this butt head treated me terrible after all the effort I went through to try to get the memories of by children as I was recovering from stage 4 cancer.

 – About 4 weeks ago.

Filing claims with them is an absolute nightmare. They make their claims process so difficult to navigate, that it isn't worth the time to do it. A$$holes!...

Filing claims with them is an absolute nightmare. They make their claims process so difficult to navigate, that it isn't worth the time to do it. A$$holes!

 – About 4 weeks ago.

I ordered a sword online from Canada. My package gets stuck in Anchorage for a week with a Severe Weather scan. It gets a Departure scan after a week, then get a Severe Weather scan the next morning....

I ordered a sword online from Canada. My package gets stuck in Anchorage for a week with a Severe Weather scan. It gets a Departure scan after a week, then get a Severe Weather scan the next morning. I ordered another package via FEDEX in that week and it arrived on time, and was processed through Anchorage. How the f%@k can FEDEX move a package out of Anchorage but UPS can't, and in less time. I will make sure I never use UPS again.

 – About 4 weeks ago.

According to UPS tracking my package was shipped from New Jersey 9 days ago and is still there! I'd heard New Jersey is a fetid heap of rotten human excrement so massive that decent people cannot...

According to UPS tracking my package was shipped from New Jersey 9 days ago and is still there! I'd heard New Jersey is a fetid heap of rotten human excrement so massive that decent people cannot escape, but my package only weighs a couple of pounds -- even UPS should be able to achieve escape velocity to exit the turnpike and put my package on a f%@king plane already!

 – About 4 weeks ago.


This is the by far THE WORST MOST INEFFICIENT SERVICE WITH REPS
from foreign countries who absolutely know NOTHING.
I was charged unfair prices from a company who has their own UPS...


This is the by far THE WORST MOST INEFFICIENT SERVICE WITH REPS
from foreign countries who absolutely know NOTHING.
I was charged unfair prices from a company who has their own UPS acct
and I am not able to get an honest price from any UPS person on the planet.
They are all from foreign lands and they are all complete IDIOTS.
A zip code in nashville, Tennessee charged Me an INFLATED PRICE FOR A PACKAGE WEIGHING 0.1 OZ. WIDTH AND HEIGHT 8X9 SMALL PADDED ENVELOPE.., THE PRODUCT PRICE WAS 7.12 AND THE SHIPPING WHICH WAS NOT GIVEN TO ME ON THE INTERNET ORDER UNTIL I HIT SUBIT
WAS 19.87, I AM IN DISPUTE WITH THE COMPANY ... I HAD TO WAIT OVER A WEEK TO SPEAK TO A "MANAGER" WHO WAS "OUT OF TOWN" I WAS ASSURED I WOULD GET A CALL UPON HER RETURN.. HAVE I? NO.. IT'S ALREADY IN BANK DISPUTE. THIS IS SO DAMN UNFAIR TO PEOPLE,

BOTTOM LINE SINCE THIS COMPANY HAS "THEIR OWN UPS" ACCT. THEY CAN ACTUALLY GET AWAY WITH INFLATED CHARGES,

INSANE ABSOLUTELY INSANE

 – About 4 weeks ago.

2 weeks late, nice....

2 weeks late, nice.

 – About 4 weeks ago.

try to do anything --> UPS website craps itself --> portal to cthulhu opens...

try to do anything --> UPS website craps itself --> portal to cthulhu opens

 – About 4 weeks ago.

2-day shipping - sincerely guy 4 days later ...

2-day shipping - sincerely guy 4 days later

 – About 4 weeks ago.

I’ve lost count of all the times ups has failed. How hard is it to walk up one flight of stairs, to deliver a package?? Not to mention the number of times delivery dates have been extended due to...

I’ve lost count of all the times ups has failed. How hard is it to walk up one flight of stairs, to deliver a package?? Not to mention the number of times delivery dates have been extended due to various reasons. My latest interaction with ups was over a package that was to be delivered and wasn’t, because the date was on a saturday. Ok, so don’t promise to deliver it on a saturday, if you don’t deliver on saturday. Pause for dramatic affect... yeah, they do deliver on saturday. I guess they just didn’t want to deliver on saturday. You failed, ups.

 – About 1 Month ago.

THEY LOST A f%@kING CAR WHEEL.

I SENT 4 WHEELS AND THE BUYER RECEIVED 3. HOW THE f%@k DO YOU LOSE A WHEEL....

THEY LOST A f%@kING CAR WHEEL.

I SENT 4 WHEELS AND THE BUYER RECEIVED 3. HOW THE f%@k DO YOU LOSE A WHEEL.

 – About 1 Month ago.

Tracking updated to "out for delivery" at 9am this morning... it is now 4pm. The UPS center is like 20 mins away. Is the truck driving all over Florida? I understand there are other packages...

Tracking updated to "out for delivery" at 9am this morning... it is now 4pm. The UPS center is like 20 mins away. Is the truck driving all over Florida? I understand there are other packages to be delivered but I didn't think they only had one truck for this entire state.

 – About 1 Month ago.

Remember a day or two late on a package is not the end of the world. Focus on kindness, it's way to easy to hate or get upset anymore. It takes a lot of effort to think positively or to be...

Remember a day or two late on a package is not the end of the world. Focus on kindness, it's way to easy to hate or get upset anymore. It takes a lot of effort to think positively or to be optimistic.

Your tool, cell phone or video game will make it. Relax your mind & spirit.

You're tearing yourself up or virtually nothing in the whole realm of life.

😊

 – About 1 Month ago.

The VA send me an emegerncy ville of insulan, overnight delivery so what does UPS do, it's 5 PM and still Out For Delivery! Overnight indicitates a sense of urgency but not so with UPS. I have a...

The VA send me an emegerncy ville of insulan, overnight delivery so what does UPS do, it's 5 PM and still Out For Delivery! Overnight indicitates a sense of urgency but not so with UPS. I have a small company and last year they lost an large 90 Lb oriental rug, very largs, inside theif I'm sure. What reaqlly pissed me off beside losing it was thier system is designed to route all claims and complaints overseas to INDIA. You cannot speak to anyone here in the US. I switched to FedEx and UPS keeps sending me offers to come back....NO WAY.

 – About 1 Month ago.

Superintendent 20 family Queens NY, for 5yrs UPS only delivery 5% of items , all other diverted to UPS pick up center, delays and frustration, asked for AM delivery for building, but no help, all...

Superintendent 20 family Queens NY, for 5yrs UPS only delivery 5% of items , all other diverted to UPS pick up center, delays and frustration, asked for AM delivery for building, but no help, all delivery made at 3 and 4 PM, NO one home this time ,30 missed diliverys for Christmas Holidays, NONE MISS FROM USPS AND FED EX, they leave in hall way of main entrance, no problem !!!!! My tenants are pissed off at UPS, they SUCK

 – About 1 Month ago.

So update if you guys have been reading my most recent delivery, UPS was indeed late and on the day of the delivery I checked and my package arrived in my city on the day it should be delivered, so I...

So update if you guys have been reading my most recent delivery, UPS was indeed late and on the day of the delivery I checked and my package arrived in my city on the day it should be delivered, so I called them at noon and asked so will my package be delivered since it is in the city and its only noon and it will be late if not delivered today, and the UPS clown said nope, delivery tomorrow. I say, but you are guaranteeing delivery by end of day, and then he says, nope not going to happen, and I say, what about the binding contract you have with me for delivery by end of day, and he says, sorry not going to happen, so I say well I will be happy to help out and pick up at the depot, and save you guys the gas on the trip, and he says sorry not going to happy, and I say well its in the city you wont deliver it even though you deliver till 8pm and its only noon and you wont let me pick it up at all. Then I say if its not delivered today I wil ask for refund he says you will have to get it from the shipper. I call the shipper and they gladly gave the money back, and they said they will get it from UPS. So long story short UPS will be delivering a package from the US from Florida all the way to Canada in Winnipeg for free, the price tag on that shipping 52 US dollars or 65 Canadian, and that is on the house, and all UPS had to do was in 5 hours deliver a package that was in the city or let me pick it up at my expense, so no I get a free delivery that UPS still has to deliver, but they are totally out the shipping cost. Stupid or what.

 – About 1 Month ago.

So my expected and expensive Nikon camera was promised to be delivered today. It arrived at my local ups at 430am, then at 830am it updated to say that it has been delayed due to weather conditions. I...

So my expected and expensive Nikon camera was promised to be delivered today. It arrived at my local ups at 430am, then at 830am it updated to say that it has been delayed due to weather conditions. I guess 60 degrees and sunny, without a hint of wind and clear blue skies makes it too difficult to do their job? f%@king Bullshit. I have a serious deadline to meet and they f%@ked me over hardcore. Stupid assholes.

 – About 1 Month ago.

I have had to wait a lot for ups package. They suck. Even ndair waittill the middle of the nite....go fedex...

I have had to wait a lot for ups package. They suck. Even ndair waittill the middle of the nite....go fedex

 – About 1 Month ago.

I had to sign for a very important document, live on the third floor.
They left a note on my front door.. checked my door camera, they didn't even walk upstairs... ...

I had to sign for a very important document, live on the third floor.
They left a note on my front door.. checked my door camera, they didn't even walk upstairs...

 – About 1 Month ago.

UPSdiscussions on Browncafe.com
UPS FORUM for the inbred employees

Read how they really feel about their customers

Feel free to leave your comments and watch the...

UPSdiscussions on Browncafe.com
UPS FORUM for the inbred employees

Read how they really feel about their customers

Feel free to leave your comments and watch the bukkake queens come alive

UPS does NOT care about your packages!

ONCE THEY HAVE YOUR MONEY YOU HAVE NO RECOURSE - ABSOLUTELY NONE!

WHY EVER DO BUSINESS WITH A COMPANY LIKE THIS?
MORE IMPORTANTLY WHY DO BUSINESS WITH A COMPANY THAT DOES BUSINESS WITH THEM?????

 – About 1 Month ago.

I AM SO GODDAMN TIRED OF THESE PRICKS SERIOUSLY THE WORST SHIPPING COMPANY EVER I ORDERED AND USPS BROUGHT IT 2 DAYS LATER MY PACKAGE FROM UPS IS ONLY 2 POUNDS YOU DUMB f%@kS HOW COULD YOU EVEN LOSE...

I AM SO GODDAMN TIRED OF THESE PRICKS SERIOUSLY THE WORST SHIPPING COMPANY EVER I ORDERED AND USPS BROUGHT IT 2 DAYS LATER MY PACKAGE FROM UPS IS ONLY 2 POUNDS YOU DUMB f%@kS HOW COULD YOU EVEN LOSE IT SO f%@kING BAD THIS IS UNBELIEVABLE

 – About 1 Month ago.

UPS Ground just lost my f%@king package i was supposed to get it here a 2 weeks ago BUT NO THESE STUPID f%@kS LOST MY PACKAGE GODDAMN IT I PAID 100 DOLLARS FOR THIS DAMN IT...

UPS Ground just lost my f%@king package i was supposed to get it here a 2 weeks ago BUT NO THESE STUPID f%@kS LOST MY PACKAGE GODDAMN IT I PAID 100 DOLLARS FOR THIS DAMN IT

 – About 1 Month ago.

Only UPS can let a mild snow stop packages from moving, yesterday and I should say I live in Canada right along the US border above Grandforks USA. Well we got a small snow fall, and well UPS turned...

Only UPS can let a mild snow stop packages from moving, yesterday and I should say I live in Canada right along the US border above Grandforks USA. Well we got a small snow fall, and well UPS turned that into a full blown sever weather issue. f%@k UPS get a grip we see that shit all the time, the mail still comes, I see all semi’s running up and down the highway delivering stuff to stores, I see happy kids playing outside, I still go to work as well as all the UPS guys, and f%@k do you think those drivers are not getting paid and work. For f%@king sure they are, but if they can find a way to not deliver and sit on their ass and collect money for taking the package and sitting on it like a f%@king chicken with a dead egg well you bet that is the UPS way. UPS if you f%@king cannot handle the weather and mild at that, then find a new business and get the f%@k out of the delivery business. DHL delivers, FedEx is delivering, f%@king shit ass purolator was delivering, but not UPS, nope those fat f%@kers sat in a bar and drank f%@king whisky all night long while my package sat at the border not more than 60 miles from my house. How do I know they were at a bar drinking, lol, well I drove to pembina the border town my package made it to, with hope I might find a UPS depot that I might collect my package, did not find it open, so my wife and I stopped at the local pub to get quick bite and a drink before we hit the road and went home. Well what did we find the UPS truckers sitting in the bar drinking and laugh and have it a good old time. What the f%@k !!! I said, so I went over and started a conversation asked what was up, they said oh we are taking a break and getting off the road the weather is bad, I said we drove from canada and it was fine, he said oh our company leaves the roads at our descretion, and so they take advantage when they can to hav a little break. I said to them all the other trucks are running the roads do not appear to be that bad, he says they do this all the time and its not really an issue they are allowed to be late. I asked what about the people waiting for deliveries, he laughed and said they should have picked Fedex, and then his buddy rolled in laughter. I said you know one of my packages are more than likely on that truck and we were in pembina to try and pick it up cause we knew the lazy ass UPS drivers seemed to be having issues, they stopped laughing at that moment and apologized but still sat in the bar quiet and drinking, it was 8pm when we left it was 6pm when we got there, and those guys where there since 2pm during working hours they admitted. What the f%@k !!! How can UPS hire drunks and lazy ass f%@kers to drive. I will never chose UPS again ever if there is a choice.

 – About 1 Month ago.

UPS started adding a 24 dollar fee if your package is above 50 pounds. It use to be over 70 lbs. They kept this new extra fee silent as it hit all businesses nationwide and no one could figure out why...

UPS started adding a 24 dollar fee if your package is above 50 pounds. It use to be over 70 lbs. They kept this new extra fee silent as it hit all businesses nationwide and no one could figure out why their packages were soo expensive to ship. The best part is they did this during the week of Christmas. When asking customer care agents, ups drivers, supervisors, or even managers. Not one of them knew of the new charge. The people on the phone couldn't tell me why my rates have gone up. I had to find an article on MSN to explain it to me before I could find it the 90 page terms and conditions book for 2019. I can say this, the new fee isn't in the first 40 pages.

 – About 1 Month ago.

Hey Mr. President, hounorable Donald Trump, if you are looking to help good people out, can you please organize a drone strike on some UPS depots and or trucks, it would be greatly appreciated. Also...

Hey Mr. President, hounorable Donald Trump, if you are looking to help good people out, can you please organize a drone strike on some UPS depots and or trucks, it would be greatly appreciated. Also if not too much trouble can you have the secret service grab a few drivers and or corporate UPS big wigs and do some honest water boarding. Then if you can have them detained for 3 years at some next level black ops sites that I am sure do not really exist, wink wink, ya you know what I mean. Thanks Mr. president.

 – About 1 Month ago.

Calm down everyone. Life's too short to get so worked up about a package....

Calm down everyone. Life's too short to get so worked up about a package.

 – About 1 Month ago.

I seriously am not sure why no one has ever targeted a UPS truck or depot. Like no one has ever gone after them for all the issues they cause. Yet guys will go after less things for less reasons,...

I seriously am not sure why no one has ever targeted a UPS truck or depot. Like no one has ever gone after them for all the issues they cause. Yet guys will go after less things for less reasons, makes no sense. Wonder why no one has done something to UPS?????

 – About 1 Month ago.

Well UPS fails again, my package is 60 miles at the border, it got there at 10:22 AM, its been there all day according to UPS there is weather issues, however, UPS trucks have no place to park at the...

Well UPS fails again, my package is 60 miles at the border, it got there at 10:22 AM, its been there all day according to UPS there is weather issues, however, UPS trucks have no place to park at the border, they have no secret beds in the border office, they are not given badges or guns to sub as a border guard till the weather clears, they are 60 miles from my city and I am sure they delivered the package to the depot and simply do not want to deliver it this day. I called UPS offered to pick up my package at the depot, they commit to the stupid story that my package is still at the border crossing for over 12 f%@king hours, the US border does not want f%@king people at the border hanging around let alone f%@king retard brown suit wearing monkeys like UPS, so they are obviously not at the border for over 12 f%@king hours, however these f%@king asian c*nts they have working for UPS in whatever forieghn country they are in, can barely speak english or understand we know they make shit up, and insult them on the phone, but are too stupid to understand the insults, give retarded info that is simply a UPS lie. What the f%@k !!! UPS tuned down an offer for me to drive to the depot to pickup my package giving them a free out to not deliver the package and still declined to give me my package. UPS must have their balls up the ass of clowns to expect us to believe a package could exist for over 12 hours at a border crossing. UPS kiss my ass.

 – About 1 Month ago.

So my package was sent 5 day from UPS, day 1 they already are trying to extort more money with fraud brokerage fee, illegal yes after they agree to deliver for the price they ask for that is it, you...

So my package was sent 5 day from UPS, day 1 they already are trying to extort more money with fraud brokerage fee, illegal yes after they agree to deliver for the price they ask for that is it, you are only to pay for any duties or tax owed and nothing more, so they tell me either pay or lose my package, so I pay and ahead of delivery, so now that I have paid and more than was initally contracted for at the start of service, now they are not delivering the package due to fake weather issues, so they extort money and say they will deliver after you pay, then say sorry no package weather issues. Really how corrupt is UPS, they are criminals, no way should the government allow them to charge more after the fact, yes we must pay the duties and tax, nothing more and surely UPS is not allowed a percentage of the value of the package to clear it, that is like saying it costs more to clear a 10 dollar package vs a 100 dollar package, when in fact the 100 dollar package could be smaller and lighter than the 10 dollar package and the brokerage agent never handles or sees the package, so it costs the same so the brokerage fee should be the same and should be added to all shipping costs up front before UPS accepts the package as they know its international and brokerage fees will be expected, the only reason they do not is cause they want a percentage value of the worth of the package so not till it is a known value will they asses the fee, total extortion and Tom f%@kery. UPS needs an ass kicking by the government and some serious regulations placed upon them as right now they are like teenagers out of control on Crack. They can litterally break the agreement deliver late, ask for more money and you are helpless as they are holding your package hostage and will send it back without warning or hesitation if you never try to argue with them then you are also out the shipping fee and have to repay again, this is the level of extortion UPS uses. UPS and other couriers need policing in a serious way. They treat the receiver of the package as a second rate person as even if you are the one that paid for the shipping you are not the shipper and as such have no rights, horse shit, you are the payer and are the shipper period, since you only contracted the place to ship on your behalf and as such they shipper is only a proxy or yours, thus you are the shipper. UPS hides behind a level of terror and should be treated as mail terrorists. We need a united collalition to deal with corrupt courier companies, UPS is the biggest offender and the worst. If they are late too f%@king bad, if they extort more money too f%@king bad, if they lose the package too f%@king bad, if your package gets stolen too f%@king bad. Shipping with UPS is a bigger risk than hiring a Eskimo on a dog sled, or a homeless guy with one leg and a missing eye carrying a bag of crack and meth. UPS you Suck.......

 – About 1 Month ago.

I contacted UPS corporate office via phone, the number is the same as the UPS press number, it will reach the right place, gave him a one hour rant about them always being late and never delivering...

I contacted UPS corporate office via phone, the number is the same as the UPS press number, it will reach the right place, gave him a one hour rant about them always being late and never delivering early like DHL and other places do, and the fact they are twice the price for half the service, and mentioned the asian support line that reaches no english speaking idiots that can barely sting one proper sentence together and asked him how the hell figured that was the right decision for an english speaking help line, needless to say I am getting a call back from corporate to explain all this to me, can you say changes are about to happen, lmao, I suggest everyone reading this do the same, flood them with corporate calls that will require a person to respond, do this enough and changes will happen, they do not want this level of work.

 – About 1 Month ago.

Figured out why UPS drivers never deliver early and are always late, they have a mandatory jack off break every 200 miles, they need to stop pull over and pull, yank and tug till she spits on the wind...

Figured out why UPS drivers never deliver early and are always late, they have a mandatory jack off break every 200 miles, they need to stop pull over and pull, yank and tug till she spits on the wind shield, then its a 5 hour lay over to get the windows and seats cleaned and smoke and coffee break to replace fluids lost after the jack off, so its about 10 hours till they can get back on the road ever 200 miles, add it up this math actually works and makes sense.

 – About 1 Month ago.

Here is a joke, whats the difference between a UPS driver and a rapist, ............. you can take a rape shower to get the stink off from a rapist, with UPS you just have to stay dirty and take it...

Here is a joke, whats the difference between a UPS driver and a rapist, ............. you can take a rape shower to get the stink off from a rapist, with UPS you just have to stay dirty and take it more.

 – About 1 Month ago.

Yup flipping UPS, could have had my package today, but a weather warning came up there was a storm 5 flipping hours behind the truck, so it stopped to wait for the storm to catch up, guess he must...

Yup flipping UPS, could have had my package today, but a weather warning came up there was a storm 5 flipping hours behind the truck, so it stopped to wait for the storm to catch up, guess he must have waited 5 or more hours sitting there, then the announcement package delayed due to stipid driver that instead of driving and staying 5 hours ahead of the storm, thought hhhhhmmmmmm if I wait for it, then I can say heck cannot drive due to weather and get another 5 flipping hours off. Must be nice to get paid unlike real truckers that id the load dont move they dont get paid, but in the UPS school of trucking if the load dont move I get paid and its the customer that gets it in the bum hole, ya yaaaaaaa oooohhhhhh yaaaa yes yes yes harder harder ooooohhhhhhhhhoohohohoohhoohohohohhoohohohhohoohohoho whhhooops sorry about that I will get you a towel, thanks mr ups guy for wiping me off since you are done. Thanks thanks yes thanks.

 – About 1 Month ago.

Rainy day and a little chilly.oh Extreme Conditions..bitch please truckers usually intercept tornados lol and u can't deliver cause it's raining out.wtf.thanks ups you killed my live...

Rainy day and a little chilly.oh Extreme Conditions..bitch please truckers usually intercept tornados lol and u can't deliver cause it's raining out.wtf.thanks ups you killed my live animal.hope their company falls.

 – About 1 Month ago.

Why even have tracking at all, if the drivers can't even meet the dead line for when everything is supposed to be delivered.....according to the tracker my package was supposed to be delivered 4...

Why even have tracking at all, if the drivers can't even meet the dead line for when everything is supposed to be delivered.....according to the tracker my package was supposed to be delivered 4 days ago and actually arrived in my city, Dallas, then Fort Worth an hour away, then back to Dallas...day 5 now and still waiting for it to arrive

 – About 1 Month ago.

Yes every time I get a package via UPS, those idiots always hold a package in a city only 6 hours away from me for 2-3 days when they could have delivered it early. It tracks steady moving right to...

Yes every time I get a package via UPS, those idiots always hold a package in a city only 6 hours away from me for 2-3 days when they could have delivered it early. It tracks steady moving right to me, and very consistant till its just outside me city, then all they do is sit on it till the day of and it moves those 6 hours in lightning speed and is deleivered either on the day or a day late. Cannot tell you how many times I got my package delivered for free, they are always a day late, people please get in the habbit of calling and asking for refund from UPS they are often late. They are never early. I had a package delivered via DHL, it was sent from a place I order many times via UPS, well not only was DHL much faster they were half the cost. UPS was 5 days, and 50 bucks, DHL was 2 says and 26 bucks, and DHL actually delivered in 1 day, yes it was early and at half the cost of UPS. UPS go drive your truck off a bridge if I have the choice it will be with DHL, a company that will deliver early and on time.

 – About 1 Month ago.

These guys are so f%@king lazy. Multiple times I’ve had different items arrive at the same time and location and one of them are always delayed to the next even though It is arrived before the one...

These guys are so f%@king lazy. Multiple times I’ve had different items arrive at the same time and location and one of them are always delayed to the next even though It is arrived before the one that got shipped out today and the one that was delayed arrived at 4:30 am here and didn’t bother to ship it out 🤦‍♂️

 – About 1 Month ago.

Всем привет, хотела бы поинтересоваться где вы отдыхаете? Собираемся с друзьями попутешествовать и увидели...

Всем привет, хотела бы поинтересоваться где вы отдыхаете? Собираемся с друзьями попутешествовать и увидели [url=https://www.tourister.ru/world/europe/spain/city/barcelona/news/9119]тут[/url] советы для путешественников. В принципе есть желание слетать к морю в Европу например во Францию, Хорватию либо в Черногорию. Посоветуйте где на данный момент лучше отдохнуть?

 – About 1 Month ago.

3 packages across 2 shipments and they have failed to meet promised delivery dates. They don't care and the 4th package that I had sent Fedex ground got there a day early. Just try to get your...

3 packages across 2 shipments and they have failed to meet promised delivery dates. They don't care and the 4th package that I had sent Fedex ground got there a day early. Just try to get your money back for failling the definitive date and they give you the run around. I am going full fedex now despite the price difference.

 – About 1 Month ago.

It looks as though all the negativity about UPS that I read is true! Not only do they suck at delivering packages...they suck at building their buildings. Using crappy contractors to buildout...

It looks as though all the negativity about UPS that I read is true! Not only do they suck at delivering packages...they suck at building their buildings. Using crappy contractors to buildout interiors of their buildings in CA SUCKS!

 – About 1 Month ago.

UPS SUCKS f%@kING DICKS. Package late by 3 months. Overnight delivery my f%@king ass. I had important documents that delayed my flight because UPS can't get their shit together....

UPS SUCKS f%@kING DICKS. Package late by 3 months. Overnight delivery my f%@king ass. I had important documents that delayed my flight because UPS can't get their shit together. Un-f%@king-believable. I could have literally f%@king walked to my destination faster. UPS can suck on my left nut.

 – About 1 Month ago.

Left out in the snow and -11C weather without knocking once to indicate the package had arrived. They were computer parts and their laziness costed me 200 dollars worth of parts. Seller won't...

Left out in the snow and -11C weather without knocking once to indicate the package had arrived. They were computer parts and their laziness costed me 200 dollars worth of parts. Seller won't accept refund since its now broken even though I haven't opened it. Thanks UPS, f%@king idiots.

 – About 1 Month ago.

Well it's been 1 month, no attempt at first delivery. Still in transit. 10 calls over 10 days later, I was told at least 5 times - it was going to show up on a certain day. Reps have no clue and...

Well it's been 1 month, no attempt at first delivery. Still in transit. 10 calls over 10 days later, I was told at least 5 times - it was going to show up on a certain day. Reps have no clue and just seem to lie about the status. Asked for a call back to get a status on my 1 month late package. No call back now 3x asked for a call back.

 – About 1 Month ago.

Got a bulletin board from Amazon via UPS today, the box was bent so badly the board frame was broken. They just don't care what happens to your packages. ...

Got a bulletin board from Amazon via UPS today, the box was bent so badly the board frame was broken. They just don't care what happens to your packages.

 – About 1 Month ago.

UPS f%@king assholes ...

UPS f%@king assholes

 – About 1 Month ago.

North Bay
Same severe weather delay on the 13th. Must have been the same excuse as in Toledo as our weather was clear and roads in good condition. Funny thing is both Canada Post and FedEx made...

North Bay
Same severe weather delay on the 13th. Must have been the same excuse as in Toledo as our weather was clear and roads in good condition. Funny thing is both Canada Post and FedEx made their deliveries to my home - no issues. Getting a delivery from Purolator today - no update from UPS.

 – About 1 Month ago.

I got a surfer dude Cali missing driver now who says dude every other word. Charlie don't surf. ...

I got a surfer dude Cali missing driver now who says dude every other word. Charlie don't surf.

 – About 1 Month ago.

DORAVILLE GA Yet another UPS Red before 10:30 delivery, UPS says 3:30 - 7:30PM. Package sitting at UPS since yesterday. I hate UPS....

DORAVILLE GA Yet another UPS Red before 10:30 delivery, UPS says 3:30 - 7:30PM. Package sitting at UPS since yesterday. I hate UPS.

 – About 1 Month ago.

UPS is horrible wish my merchant used a different courier even a biking courier service is faster than them...

UPS is horrible wish my merchant used a different courier even a biking courier service is faster than them

 – About 1 Month ago.

Bruh I literally ordered some shit from Best Buy, just some new steelbooks. They legit tossed that shit on the porch so my Kill Bill Vol. 1 Steelbook won't shut properly because it's f%@king...

Bruh I literally ordered some shit from Best Buy, just some new steelbooks. They legit tossed that shit on the porch so my Kill Bill Vol. 1 Steelbook won't shut properly because it's f%@king busted. The Kill Bill Vol. 2 also had some dents. Never again UPS.

 – About 1 Month ago.

I do believe I'm going to speak to an attorney......

I do believe I'm going to speak to an attorney...

 – About 1 Month ago.

UPS sucks because I took the day off work ($400) to wait for my signature required bed (I get small UPS deliveries several times a month, they know my address) to see my status change to...

UPS sucks because I took the day off work ($400) to wait for my signature required bed (I get small UPS deliveries several times a month, they know my address) to see my status change to "attempted delivery unsuccessful" without my doorbell ringing or so much as a knock. No attempt at delivery was made. UPS SUCH

 – About 1 Month ago.

UPS SUCKS because its 55 degrees in Ohio January 13th ( WINTER) and my package is delayed due to SEVERE WEATHER CONDITIONS?????...

UPS SUCKS because its 55 degrees in Ohio January 13th ( WINTER) and my package is delayed due to SEVERE WEATHER CONDITIONS?????

 – About 1 Month ago.

We keep getting packages for the former owners of our home and nothing we tell UPS will get them to stop delivering them! Speaking to the driver he just lies and say, "This isn't my route, you...

We keep getting packages for the former owners of our home and nothing we tell UPS will get them to stop delivering them! Speaking to the driver he just lies and say, "This isn't my route, you need to call it in." Well, we called it in and he is in fact our driver, and he is supposed to respect our request!

 – About 1 Month ago.

Ups is a bunch of liars and lost two packages in one week I hope they close down their business!!!!...

Ups is a bunch of liars and lost two packages in one week I hope they close down their business!!!!

 – About 1 Month ago.

On the way: Delivery attempted
An attempt was made to deliver your package, but the front door, mailbox, or driveway was not accessible. Please look for a notice of attempted delivery for the...

On the way: Delivery attempted
An attempt was made to deliver your package, but the front door, mailbox, or driveway was not accessible. Please look for a notice of attempted delivery for the next steps.

PATENTLY FALSE. UPS . and FedEx have NEVER found this problem.

On the way: Delivery attempted
An attempt was made to deliver your package. You may find a notice of attempted delivery that provides more information.

No notice, and heck, delivery "Attempted"? What prevented the delivery agent from letting go of the package as he was holding it in front of my door? It's undisclosed.

I've seen "No secure location to leave package"

BALONEY!

I've seen piles of Amazon boxes, ALL from USPS literally dumped in the road in front of our mailbox row, some of the packages just blowing away. Each one of those packages becomes an hour or two of a customer trying to track down their package.

In short, Amazon is using a "delivery company" that refuses to actually "deliver packages". I need an Amazon replacement.

 – About 1 Month ago.

ATTEMPTED DELIVERY 2 TIMES AND NOW WAITING BS...

ATTEMPTED DELIVERY 2 TIMES AND NOW WAITING BS

 – About 1 Month ago.

UPS attempted delivery 3 times
once at 5:26am
second at 7:50pm
third at 7:18pm

First off who delivers a package at 5:26 in the morning?
Secondly, either I or...

UPS attempted delivery 3 times
once at 5:26am
second at 7:50pm
third at 7:18pm

First off who delivers a package at 5:26 in the morning?
Secondly, either I or someone I live with was home at all times of delivery.
No notices, phone calls, knocks, rings or anything. Now I have hassle the sender into resending it.

 – About 1 Month ago.

My “10 BuSiNeSs DaY gUaReNtEe” has been on it’s 18th goddamed day, like holy f%@k. My package has been sitting at a post office for over two weeks now. UPS is absolute garbage. $7 for shipping...

My “10 BuSiNeSs DaY gUaReNtEe” has been on it’s 18th goddamed day, like holy f%@k. My package has been sitting at a post office for over two weeks now. UPS is absolute garbage. $7 for shipping that’ll never come, meanwhile Amazon has $9 shipping that comes in two f%@king days.

 – About 1 Month ago.

It should be known that the tracking progress information doesn’t mean anything. Those “updates” are based on the trailer supposedly containing your parcel. Only UPS can advise of a...

It should be known that the tracking progress information doesn’t mean anything. Those “updates” are based on the trailer supposedly containing your parcel. Only UPS can advise of a “physical” scan even though you’ll get different information each time you contact their customer service.

 – About 1 Month ago.

I ordered an umbrella through amazon prime since I lost mine earlier in the week. It was supposed to arrive by today. I’m going on a trip tomorrow and it’s supposed to rain. The package didn’t...

I ordered an umbrella through amazon prime since I lost mine earlier in the week. It was supposed to arrive by today. I’m going on a trip tomorrow and it’s supposed to rain. The package didn’t come. At 5:05 they wrote “delayed, late delivery”. I called tracking and they said it’s coming tomorrow. Well too late. I’m going to have to buy one in the train station probably, unless I can find time to get to a store before i leave. I contacted Amazon and at least they are giving me a refund and I cancelled my Prime. I’m going to start supporting the local stores more and no more online shopping since the delivery is terrible. The only one that is any good is Fedexj

 – About 1 Month ago.

My daughter's refurbed Mac laptop shipped from Florida by ground (actually by rail in a box on a railcar)
3 days later it was in Minneapolis, according to the tracking.
She says it...

My daughter's refurbed Mac laptop shipped from Florida by ground (actually by rail in a box on a railcar)
3 days later it was in Minneapolis, according to the tracking.
She says it was "out for delivery" for 3 days but never showed up.
Then returned to shipper. In Florida.
The shipper says they re-shipped it. another 2.5 days to Minneapolis.
Now is the 3rd day when the tracking code says "arrived minneapolis" and the tracking my daughter has says only
"arrived Minneapolis"
When she phone local UPS they say "it's out for delivery, we have the same info as you" but when she checks the tracking, it's "arrived Minneapolis"
This is the second day when UPS customer service says "out for delivery" and the tracking says only "arrived Minneapolis"
No, there's something fishy here.
Please consider there may be job openings at UPS soon :)

 – About 1 Month ago.

Well my 5 business day guaranteed delivery is now in its 6th day with the ordered item nowhere to be found.. Last update was 96 hrs ago from Hodgkins ILL.. These have to be the most inept service...

Well my 5 business day guaranteed delivery is now in its 6th day with the ordered item nowhere to be found.. Last update was 96 hrs ago from Hodgkins ILL.. These have to be the most inept service providers I have ever seen.. If the company had shipped item via FedEx as advertised, item would have been delivered by now, or at the latest tomorrow.. If the item should show locally within the next 8 hrs, it will sit at the distribution center another 72 hrs before I receive it... Pathetic Delivery Service Provider

 – About 1 Month ago.

UPS is the only service unwilling to deliver to my biz in weather conditions every other service has no problems with...

UPS is the only service unwilling to deliver to my biz in weather conditions every other service has no problems with

 – About 1 Month ago.

I ordered something on Amazon with 2 day shipping, my package shipped thru UPS and there was no extreme weather conditions to stop them from delivering. It has been in my town’s local UPS store for...

I ordered something on Amazon with 2 day shipping, my package shipped thru UPS and there was no extreme weather conditions to stop them from delivering. It has been in my town’s local UPS store for over 24 hours and it hasn't moved. UPS is a terrible service

 – About 1 Month ago.

Amazon, if you’re listening... Please buy UPS!!!!!!...

Amazon, if you’re listening... Please buy UPS!!!!!!

 – About 2 months ago.

So today I've been waiting for a call back from the local center since 3:30 this afternoon. I've called UPS twice, had the vender involved call. Still no call back. Now I've been calling...

So today I've been waiting for a call back from the local center since 3:30 this afternoon. I've called UPS twice, had the vender involved call. Still no call back. Now I've been calling all vendors and informing them if the won't ship via FedEx, I'm no longer doing business with them. So far 5 have been called, six more to go.
UPS is the worst, sorry union protects the delivery drivers.

 – About 2 months ago.

A light flurry of snow and ups couldn't deliver, stated "EXTREME CONDITIONS" .
But USPS and FedEx both delivered....

A light flurry of snow and ups couldn't deliver, stated "EXTREME CONDITIONS" .
But USPS and FedEx both delivered.

 – About 2 months ago.

Have had two separate orders of the same item list in shipment. CS is a bunch of illiterate bafoons. Won’t give me any more info other than the tracking provides. Every day tracking indicates...

Have had two separate orders of the same item list in shipment. CS is a bunch of illiterate bafoons. Won’t give me any more info other than the tracking provides. Every day tracking indicates arriving today for 7 strait days but item has not moved. Incompetent fools

 – About 2 months ago.

They claim they deliver packages when they don't!...

They claim they deliver packages when they don't!

 – About 2 months ago.

Delivered my package to the wrong address and wont give me any info about it. Cannot get hold of an actual person to inquire. UPS sucks....

Delivered my package to the wrong address and wont give me any info about it. Cannot get hold of an actual person to inquire. UPS sucks.

 – About 2 months ago.

I shipped a computer across country with insurance. When it arrived it was so damaged the steel case was bent. The online claim web service doesn't actually work. it just has you fill out...

I shipped a computer across country with insurance. When it arrived it was so damaged the steel case was bent. The online claim web service doesn't actually work. it just has you fill out information then it restarts the process without processing the claim. I had to call in, but the support person told me that I wasn't the claimant, the ups store franchise was. After assuring me that a claim had been started, the phone support refused to provide any claim ID. So it's up to me to coordinate with a store across the country on a claim with no number?? UPS is utter crap.

 – About 2 months ago.

I live about 50 miles from the UPS center in Montrose, Colorado. I really cannot fathom why my package was in Montrose on Monday morning ended up in Jacksonville, FL, on Thursday morning. I suppose...

I live about 50 miles from the UPS center in Montrose, Colorado. I really cannot fathom why my package was in Montrose on Monday morning ended up in Jacksonville, FL, on Thursday morning. I suppose UPS just wanted to make sure it was well traveled before reaching its final destination. Any guesses on where it will go before I receive it? I have emailed UPS, but don't really expect a substantive reply. Far from the first time something like this has happened for items shipped to me by UPS.


01/09/2020 10:24 A.M. Atlanta, GA, United States
Arrival Scan

01/09/2020 4:15 A.M. Jacksonville, FL, United States Departure Scan
01/06/2020 6:52 A.M. Montrose, CO, United States Arrival Scan
01/06/2020 5:00 A.M. Montrose, CO, United States Destination Scan
01/05/2020 11:10 P.M. Commerce City, CO, United States Departure Scan
01/04/2020 5:29 A.M. Montrose, CO, United States Arrival Scan
01/03/2020 9:55 P.M. Aurora, CO, United States Departure Scan
01/03/2020 9:48 A.M. Aurora, CO, United States Arrival Scan
01/03/2020 12:41 A.M. Lenexa, KS, United States Departure Scan
Past Event Shipped 01/02/2020 2:01 P.M. Lenexa, KS, United States
Origin Scan

 – About 2 months ago.

I paid extra to have a package delivered by today. UPS for days says it’s going to be delivered by the end of the day. I’ve already a history with the company sucking because they can’t seem to...

I paid extra to have a package delivered by today. UPS for days says it’s going to be delivered by the end of the day. I’ve already a history with the company sucking because they can’t seem to ever deliver a package until just before 9pm to my house. So today I’m waiting and waiting. I see UPS trucks driving around my neighborhood. I check the tracking and it says the package was handed off to USPS and will now arrive in 3-7 days. I want to punch something.

 – About 2 months ago.

UPS supposedly attempted delivery of my package today and couldn't find anyone to deliver it to. I work in a busy office with a public counter and it's bullshit that there was no one...

UPS supposedly attempted delivery of my package today and couldn't find anyone to deliver it to. I work in a busy office with a public counter and it's bullshit that there was no one available. I tried the virtual chat and got nowhere so I tried calling and repeated that long ass tracking number dozens of times and the system couldn't understand what I was saying. UPS really does suck!

 – About 2 months ago.

Dude lazy ass people drive me crazy. Driver didn’t even get out of his damn truck to deliver packages. Just reported that I was not home during delivery. I know this is BS. 1. Because I had no...

Dude lazy ass people drive me crazy. Driver didn’t even get out of his damn truck to deliver packages. Just reported that I was not home during delivery. I know this is BS. 1. Because I had no notice on my door. 2. I was home all day, close to the door. 3. I saw his lazy ass sitting on the parking lot 5 minutes before them saying an attempt was made.

I mean just don’t lie.

 – About 2 months ago.

I will no longer do business with any company/vendor who contracts with UPS for their delivery services due to multiple failures to deliver to an address a short-distance from a major regional hub...

I will no longer do business with any company/vendor who contracts with UPS for their delivery services due to multiple failures to deliver to an address a short-distance from a major regional hub (Phoenix/Goodyear). The packages make it on to the truck, tracking # says they'll be delivered that day and they never show up! Then for a day or two, the packages appears to be in limbo again, the system says they are "in transmit" before they get loaded on to another truck with an "out for delivery today" message. Guess what? They are not delivered and the same packages go through this cycle 7 to 10 times before they finally arrive. The packaging is so beat-up that half of what was in the box/envelope is gone! There is nothing you can do about it, you are basically held hostage and that is why UPS SUCKS!!!

 – About 2 months ago.

I was going to get my package today, but seems the drivers cant read maps or read STREET SIGNS WHERE IT SAYS THE ADDRESS ON, HARD STUFF.

Im not even mad, Im going insane over this...

I was going to get my package today, but seems the drivers cant read maps or read STREET SIGNS WHERE IT SAYS THE ADDRESS ON, HARD STUFF.

Im not even mad, Im going insane over this stupidity.

Support tells me they can fix this, they will send package later today and call me about it. Guess what, I get home from work. NO PACKAGE; AND NO PHONECALLS ALL DAY.

This is seriously the most worst company ever to post stuff through, DO NOT use this UPS garbage. anything other than UPS is really efficient and quick, but UPS just plain sucks man.. not evne mad.. #Mad

 – About 2 months ago.

Ordered some tropical fish online. I was told not to worry that they would arrive by noon the next day. It's almost 3 PM and no delivery yet. I'm afraid that they will show up dead. ...

Ordered some tropical fish online. I was told not to worry that they would arrive by noon the next day. It's almost 3 PM and no delivery yet. I'm afraid that they will show up dead. Can't talk to a live person, only a "virtual assistant". They say delivery by the end of the day which means I will have to put everything else on hold and wait until up to 9 PM. I will never use UPS for anything if I can help it. They really do suck!

 – About 2 months ago.

I work in a warehouse that handles the inbound returns for our customers. UPS is unfortunately the company Amazon chooses to use to ship all those returns back to us. UPS will routinely NOT bring a...

I work in a warehouse that handles the inbound returns for our customers. UPS is unfortunately the company Amazon chooses to use to ship all those returns back to us. UPS will routinely NOT bring a package to us and will mark it as delivered anyway! This happens to us multiple times a week.

Sometimes the drivers will even be so bold as to leave the packages without taking a signature, and then will auto-fill the last signature they had on file, even though that person didn't sign for any packages! One of my coworkers was nearly fired because a UPS driver said an important package was delivered when it wasn't, and auto-filled their signature for the package.

 – About 2 months ago.

UPS is starting off the year like normal. My last two shipments were scheduled to be delivered on certain days. Then tracking shows the delivery date had been pushed back by another day. This...

UPS is starting off the year like normal. My last two shipments were scheduled to be delivered on certain days. Then tracking shows the delivery date had been pushed back by another day. This happens frequently when my vendors ship with UPS. FedEx is never a problem.

First shipment of the year was due in on Monday, January 6. The package made great progress to Lenexa, Kansas and was due to make the 2.5 hour trip to Des Moines and then on to Davenport. This process easily takes place during the evening and overnight hours. However, UPS decides to let the package sit an extra day in Lenexa and then bump the delivery back by a day. I did receive the package yesterday on January 7.

Second shipment of the year was due in today, January 8 and the package made great progress to the Hodgkins terminal near Chicago yesterday and I am thinking that they have redeemed themselves for the first botched delivery as the next destination is typically Davenport. However, UPS decides to send the package over to Indianapolis and add another day to the delivery. The irony is that the package came through Indianapolis on the way to Hodgkins Supposedly I will receive it tomorrow after the package has had another night to freeze in a feeder trailer.

I'm starting to develop new slogans for UPS that they can use for honest advertising.

"UPS, when it absolutely has to be there...sometime"

"At UPS, we'll never exceed your expectations"

"UPS, you want it when?" (Insert old cartoon here)

UPS could take some pointers from FedEx in that if a package arrives at their facility earlier than the delivery date, then just get it delivered. FedEx does this and exceeds expectations. Not UPS.
If the package gets to a destination sort facility early it will sit until the delivery date (or later).

My father worked for UPS for 37 years and they used to be a great company. In fact I know a lot of UPS employees who are all great people. Today I just had to vent and hope that UPS will make improvements in their logistics.

 – About 2 months ago.

You'd think these people would understand the only way to order something is if you have money.... and the way most people get money? Get this.... they GO TO WORK. How the H%@# do they expect you...

You'd think these people would understand the only way to order something is if you have money.... and the way most people get money? Get this.... they GO TO WORK. How the H%@# do they expect you to sit at home all day waiting for a package that needs to be signed while giving NO time frame other than 9PM??? And if you miss the ONE MINUTE window in that 12 hour time frame you have had to wait, you have to do it all over again. It's 2020 UPS, get it together or I will forever be passionate advocate against using your services.

 – About 2 months ago.

I left a number to call - didn't call
Told my neighbour to accept it - they didn't let him
Change to a pick up point - A day later still not there...

I left a number to call - didn't call
Told my neighbour to accept it - they didn't let him
Change to a pick up point - A day later still not there

 – About 2 months ago.

I paid 10€ extra for getting the UPS faster delivery.
I got mail from UPS about delivery date I staid home for waiting the package.
and in the evening, I get mail that delivery could not...

I paid 10€ extra for getting the UPS faster delivery.
I got mail from UPS about delivery date I staid home for waiting the package.
and in the evening, I get mail that delivery could not be delivered because customer where not on place.
This is false I was home all day and the car was not even coming on place.
This is they way that they are screwing people for not needing delivery home.

 – About 2 months ago.

I live in Vancouver BC, Canada. I ordered my package from LA (Basically).

With that in mind, how does the route below make any sense whatsoever?

In Transit 01/07/2020 9:13...

I live in Vancouver BC, Canada. I ordered my package from LA (Basically).

With that in mind, how does the route below make any sense whatsoever?

In Transit 01/07/2020 9:13 P.M. Concord, ON, Canada
Arrival Scan

01/07/2020 4:25 P.M. Windsor, ON, Canada Departure Scan
01/07/2020 3:46 P.M. Concord, ON, Canada Arrival Scan
01/07/2020 12:18 A.M. Windsor, ON, Canada Arrival Scan
01/06/2020 4:03 P.M. Detroit, MI, United States Arrival Scan
01/06/2020 2:29 P.M. Maumee, OH, United States Departure Scan
01/06/2020 12:07 P.M. Maumee, OH, United States Arrival Scan
12/31/2019 4:55 A.M. Los Angeles, CA, United States Departure Scan
Past Event Shipped 12/30/2019 7:37 P.M. Baldwin Park, CA, United States
Origin Scan

Basically, UPS sent the package to the other side of the continent and it still won't arrive on my doorstep for another week. Given the geography, the entire process should have been 3 days max. I don't even what to begin to wrap my head around the top 4 entries on this schedule...

 – About 2 months ago.

I waited all day for my delivery. It finally ended up in a UPS drop point. It is said in the tracking that an attempt to delivered was made by the driver and he did not get a response. This is false I...

I waited all day for my delivery. It finally ended up in a UPS drop point. It is said in the tracking that an attempt to delivered was made by the driver and he did not get a response. This is false I was home all day. Not only UPS do not give good services, some employees are liar. UPS is getting worse every day.

 – About 2 months ago.

I received a TV yesterday that shipped via UPS. It took them a week-and-a-half to deliver the TV to me. I live 5 miles away from the Amazon warehouse that the shipment originally came from. It was...

I received a TV yesterday that shipped via UPS. It took them a week-and-a-half to deliver the TV to me. I live 5 miles away from the Amazon warehouse that the shipment originally came from. It was delivered in a tattered box, and the TV was completely broken. The screen was cracked, the frame was bent. It looked like it was dropped off of a 10 story building. I processed the return through Amazon for pick up the next day. I waited all day and finally a UPS driver showed up to drop off a package around 6 pm. They had no idea about the return shipment and could not take the TV because there was no call tag for the shipment. Just as that driver drove away another UPS truck showed up to deliver another purchase of mine, same story he also had no call tag and couldn't take the TV. This is a prime example of poor logistics management and scheduling and is the very reason why there are so many posts about the crappy service that we all receive from this company. Calling them now to get a run-around story as to why they didn't pick the TV up as scheduled.

 – About 2 months ago.

This company, UPS just name it, is not reliable. Delays are frequent and when you call and try to get an explanation they sound like they dont care. This company deserve bankruptcy… My delivery was...

This company, UPS just name it, is not reliable. Delays are frequent and when you call and try to get an explanation they sound like they dont care. This company deserve bankruptcy… My delivery was scheduled for January 2nd and it has been rescheduled 3 times. Today, January 7, I am still waiting for my package. I will call the merchant that I have ordered from to let him know not to use UPS in the futur.

 – About 2 months ago.

I hate UPS, every single time one of my packages gets sent by UPS it takes a week for it to make it from the store to the sorting facility. They take way longer then any of the other companies and the...

I hate UPS, every single time one of my packages gets sent by UPS it takes a week for it to make it from the store to the sorting facility. They take way longer then any of the other companies and the customer service is horrible. The shipping label was created 5 days ago and apparently my package is still on route to UPS! Super annoying!

 – About 2 months ago.

UPS claims my packages were delivered at 2:15 pm today but they are no where to be seen. All I keep getting told is the driver pinned my house as the delivery location. My security system however...

UPS claims my packages were delivered at 2:15 pm today but they are no where to be seen. All I keep getting told is the driver pinned my house as the delivery location. My security system however has a different answer. It shows no delivery at all. Last I knew video cameras don’t lie. This is a present for my son’s birthday tomorrow and they have no answers. Someone got a PS4 and games and snowmobile parts for free because not one of my neighbors have shown up with it or admitted to having it. They can’t talk to the driver until tomorrow who by the way delivered in a personal vehicle. Why am I forced to wait for answers when someone clearly can’t do the job that they are being paid for? Absolutely pathetic and disgusting. Nothing but problems every time I order something. How are they still in business?

 – About 2 months ago.

I ordered something and it promises me "By the end of day." Its 8pm now and I hear they dont ship later than 8, disgraceful, disgusting....

I ordered something and it promises me "By the end of day." Its 8pm now and I hear they dont ship later than 8, disgraceful, disgusting.

 – About 2 months ago.

Left my retainers at home so got them shipped to me. Takes a week to get here. UPS drives by on friday, leaves an infonotice. Fine, I sign the back and leave it on the door on Saturday. UPS drives by...

Left my retainers at home so got them shipped to me. Takes a week to get here. UPS drives by on friday, leaves an infonotice. Fine, I sign the back and leave it on the door on Saturday. UPS drives by on saturday, scratches out the friday date and writes saturday's date. WTF? Dude didn't even check the back of the paper? Now my teeth are shifting for 3 more days. Wait til monday. UPS drives by, leaves a notice saying "SORRY YOU HAVE TO SIGN IN PERSON". f%@k that, UPS can pay for my orthodontic correction and teeth wear correction.

 – About 2 months ago.

UPS is terrible at relaying information in a timely manner to the customer. I've had nothing but trouble whenever UPS is used. Currently, I am waiting on a package that should have been delivered...

UPS is terrible at relaying information in a timely manner to the customer. I've had nothing but trouble whenever UPS is used. Currently, I am waiting on a package that should have been delivered 4 days ago. When I called to inquire about what was causing issue, I was advised the driver probably didn't have the time to deliver it today. While I understand they deliver a LOT of packages, what about yesterday or the day before or the day before that. You mean to tell me that in 4 days the driver didn't have time to deliver my package? What sort of trash system do they have for tracking these things? If my package was unable to be delivered the first day, then wouldn't my package be knocked to the top the list for delivery on the second, third or fourth day? Wouldn't there be some sort of priority put to packages that are late? One would think, but with UPS logic leaves the building.

Get. Your. Self. Together. UPS.

 – About 2 months ago.

I feel for UPS. Supposedly around 92% of Americans shop online at least once a month. That’s an insane amount of deliveries... even after it’s been split up between FedEx and USPS. Mistakes are...

I feel for UPS. Supposedly around 92% of Americans shop online at least once a month. That’s an insane amount of deliveries... even after it’s been split up between FedEx and USPS. Mistakes are going to happen, and UPS has always made things right on my end when they do.

 – About 2 months ago.

I was hired to work seasonal and still haven't been paid. There is no way to get ahold of HR, the hiring manager Jalisha Viney has been screening my calls as well as not returning emails. I was...

I was hired to work seasonal and still haven't been paid. There is no way to get ahold of HR, the hiring manager Jalisha Viney has been screening my calls as well as not returning emails. I was told December 27th my check was mailed still haven't received it. That was 10 days ago, I worked over a month ago.

 – About 2 months ago.

I ordered the AirPod Pros over a month ago. They were supposed to be delivered on January 3rd. They still haven’t arrived...

I ordered the AirPod Pros over a month ago. They were supposed to be delivered on January 3rd. They still haven’t arrived

 – About 2 months ago.

I've been waiting for my 3D printer for over a week, and they "delivered" it on time, but destroyed it in the process. Looks like the resident genius who delivered it was carrying the box...

I've been waiting for my 3D printer for over a week, and they "delivered" it on time, but destroyed it in the process. Looks like the resident genius who delivered it was carrying the box upside down when the bottom separated and the rest of the box fell to the porch. At least Amazon got me a return slip the same day, but I'm still out a printer and will have to wait to get a replacement.

 – About 2 months ago.

Once again, UPS fails to complete their only job - deliver a package. 3rd time in a row UPS didn't deliver on a Saturday as scheduled....

Once again, UPS fails to complete their only job - deliver a package. 3rd time in a row UPS didn't deliver on a Saturday as scheduled.

 – About 2 months ago.

Package has been sitting in Kansas City since December 30. UPS told me to contact USPS because it was transferred to them. Called my local USPS and was told they’ve been getting 500 calls about UPS...

Package has been sitting in Kansas City since December 30. UPS told me to contact USPS because it was transferred to them. Called my local USPS and was told they’ve been getting 500 calls about UPS deliveries stuck in KC. WTF!?

 – About 2 months ago.

I’m done with online shopping I’ll just go to the mall it’s actually less stress...

I’m done with online shopping I’ll just go to the mall it’s actually less stress

 – About 2 months ago.

I’ve been waiting for a package for 2 weeks, I know it was the holiday season but, 2 weeks!! They are terrible ...

I’ve been waiting for a package for 2 weeks, I know it was the holiday season but, 2 weeks!! They are terrible

 – About 2 months ago.

UPS states oh we delivered your package to your front door at 12:49pm. I was home at that time. There was no knock on my door, no ringing of the doorbell. No sign that they were ever there...

UPS states oh we delivered your package to your front door at 12:49pm. I was home at that time. There was no knock on my door, no ringing of the doorbell. No sign that they were ever there including my package. I contact them and they take 8 hours to respond with their delivery confirmation note stating, it was delivered at 12:49 pm. If you have any other issues please contact us. I DID CONTACT YOU YOU FREAKING IMBECILES. You're as useful as a back pocket on a t-shirt. Still waiting for my package. Every time with this lousy company. You need to start issuing black masks for all your employees to wear, since you are robbing us blind with your fees and gross ineptitude.

 – About 2 months ago.

Ups, hands off shipment's not worth the money....

Ups, hands off shipment's not worth the money.

 – About 2 months ago.

Can they not read? We supposedly had two packages delivered to our home last night around 6 pm. We were home. Our dog hears everything. Our doorbell camera showed nobody on our porch anywhere around...

Can they not read? We supposedly had two packages delivered to our home last night around 6 pm. We were home. Our dog hears everything. Our doorbell camera showed nobody on our porch anywhere around that time. Obviously they were not delivered to us. We are past the Christmas rush and it just should not be that difficult to read an address, verify that it matches the one on the package, ring the doorbell (they never do this), and deliver the package. Completely incompetent.

 – About 2 months ago.

UPS, has horrible delivery service!!! My address was clearly marked on package! It was still delivered to the wrong address!! Thank God the person was honest and brought it to my address!

UPS, has horrible delivery service!!! My address was clearly marked on package! It was still delivered to the wrong address!! Thank God the person was honest and brought it to my address!
Packages should never be left on your porch without prior permission.
Fed EX, will at least take the package back and tell you to pick it up from nearest office, this should be the standard procedure! Not everyone us honest. Thank you neighbor!

 – About 2 months ago.

Ordered a soundbar from JBL update said it would be delivered Thursday before end of day! Nothing. So then they say Friday before end of day!!! Nothing. Then on Saturday they say Monday before end of...

Ordered a soundbar from JBL update said it would be delivered Thursday before end of day! Nothing. So then they say Friday before end of day!!! Nothing. Then on Saturday they say Monday before end of day! But it’s not lost! Bullshit they either lost it or the delivery driver can’t handle what’s in his truck!

 – About 2 months ago.

First my package was delayed due to a "mechanical" failure. After a day of no updates I find out it's been sent to kansas city. My city is between where is was shipped from and KC. So, now...

First my package was delayed due to a "mechanical" failure. After a day of no updates I find out it's been sent to kansas city. My city is between where is was shipped from and KC. So, now instead of getting my package on Friday. I probably won't get it until monday.

 – About 2 months ago.

I ordered my regular 5lb bag of coffee but during checkout the USPS flat rate option I'm used to wasn't there, so I chose surepost because at least the post office would still deliver it (UPS...

I ordered my regular 5lb bag of coffee but during checkout the USPS flat rate option I'm used to wasn't there, so I chose surepost because at least the post office would still deliver it (UPS has a hard time getting into my building, mostly because they dont read the instructions on how to buzz the manager for entry) sure enough ups decided "we are in the neighborhood and will deliver the package early ourselves." They fail on that attempt, the instead of bring it to the post office like I paid them to do, they try and fail 2 more times (tho they deliver a different package to me successfully on the 2nd day?!?!?!) And now say I have to drive an hour on a weekday to come get it and they're not allowed to bring it to the post office for give me any other options. I plead with them that someone is surely capable of picking the package up and bringing it to the post office like I specifically paid them to do and they said its against policy. Please. No policy can withstand a human being's will to do the right thing...i guess UPS just doesn't wanna do the right thing. Am now asking coffee roaster to reship...I really truly hope I live to see UPS go under and I told them that on the phone cuz they suck!!!!!!

 – About 2 months ago.

UPS failed to deliver my refrigerated box of food on time and then refused to refund me or work with the company when it showed up spoiled two days later :)...

UPS failed to deliver my refrigerated box of food on time and then refused to refund me or work with the company when it showed up spoiled two days later :)

 – About 2 months ago.

I mailed a Christmas package to my aunt and uncle. UPS sent it to the wrong address three times (two hours away from my aunt and uncle). On 29 December I asked that they return it to me so that I...

I mailed a Christmas package to my aunt and uncle. UPS sent it to the wrong address three times (two hours away from my aunt and uncle). On 29 December I asked that they return it to me so that I could mail it through the post office. I’ve been told that my package won’t arrive until 8 Jan and I have to go to a ups store to pick it up. I mailed this package on 12 Dec. ups was the only package that never made it. All amazon and PO packages made it on time well before Christmas.

 – About 2 months ago.

I been waiting for my cellphone that I ordered last week but ups divided to sort it in the wrong truck and make me wait longer all thanks to the ups in the Bronx...

I been waiting for my cellphone that I ordered last week but ups divided to sort it in the wrong truck and make me wait longer all thanks to the ups in the Bronx

 – About 2 months ago.

I order an item which is set to arrive on This Friday, today. But now it has arrived in Tacoma, Washington and it says it was unavailable to dispatch the trailer, twice! It won’t arrive until...

I order an item which is set to arrive on This Friday, today. But now it has arrived in Tacoma, Washington and it says it was unavailable to dispatch the trailer, twice! It won’t arrive until Monday! I live three hours away from there c’mon. Another thing is their damn shipping prices are expensive and slow if you want to ship something out yourself. Now I can’t have a skateboard session with my bro’s and wait until f%@king Monday where I get back to school from winter break, FU UPS.

 – About 2 months ago.

From a seller who has shipped to me via UPS:

"Regarding whether delivery will require a signature, I am not able to say for certain. L----- ----- does not require a signature. ...

From a seller who has shipped to me via UPS:

"Regarding whether delivery will require a signature, I am not able to say for certain. L----- ----- does not require a signature. However, UPS is responsible for successful delivery. Therefore, the driver will make the decision about whether it is safe to leave the package without a signature. Some drivers will, and others will not. That is why none of the e-mails indicate whether a signature will be required."

 – About 2 months ago.

I hate UPS they are the most terrible disgusting delivery service ever company should not affiliated with them but I guess they’re cheap you get what you pay for thank god for FedEx and Amazon smh ...

I hate UPS they are the most terrible disgusting delivery service ever company should not affiliated with them but I guess they’re cheap you get what you pay for thank god for FedEx and Amazon smh

 – About 2 months ago.

2nd time shippment tracking says the packet was delivered in person, but its nowhere to be found and i dont know what to do :)
...

2nd time shippment tracking says the packet was delivered in person, but its nowhere to be found and i dont know what to do :)

 – About 2 months ago.

Goodyear Arizona, new hub, runs like shit through a goose. Had one package with arrival scan from NY, next scan it was back in NY, NOW waiting on a package that has been in Phoenix for 4 days, then to...

Goodyear Arizona, new hub, runs like shit through a goose. Had one package with arrival scan from NY, next scan it was back in NY, NOW waiting on a package that has been in Phoenix for 4 days, then to Goodyear, and now "out for delivery" it is 8pm, what are the odds I'm getting my package tonight? A big fat goose egg. Either UPS needs to hire more people or get out of the delivery business. FedEx always comes through, if they say something is out for delivery, it is. As much as UPS charges for service this is unacceptable. The color of their vehicles pretty much describes what I think of them. S H I T

 – About 2 months ago.

I have multiple packed coming via UPS. Seems like they have completely shut down during the time of Christmas and New year's. All of these items shipped before Christmas, were already on route and...

I have multiple packed coming via UPS. Seems like they have completely shut down during the time of Christmas and New year's. All of these items shipped before Christmas, were already on route and they're stating delivery next week Friday the 10th. Yet good old USPS just picked up a package on the 31st and will be delivering tomorrow. This has to be one of the worst delivery services available. My local driver is always on point however the company in general is shit. All of these items show "in transit"

 – About 2 months ago.

Had a package shipped ground from Illinois to Pa. on 12/18. On the 21st it was 20 miles from my house. On the 23rd they said they mis-sorted it and it was in Utah. It would not be delivered until...

Had a package shipped ground from Illinois to Pa. on 12/18. On the 21st it was 20 miles from my house. On the 23rd they said they mis-sorted it and it was in Utah. It would not be delivered until 1/3/20 (11 more days). I don’t believe it will be here then (which is tomorrow as i write this). Just unbelievable.

 – About 2 months ago.

UPS supposed to be delivering a $40 rug that we bought on Amazon. Apparently this is a very important parcel to them because it requires a signature from the recipient. Anyway, they try to deliver at...

UPS supposed to be delivering a $40 rug that we bought on Amazon. Apparently this is a very important parcel to them because it requires a signature from the recipient. Anyway, they try to deliver at 1pm on a Tuesday because...you know...people are ALWAYS home at that time of the day and that day of the week. Left a note with a "We will attempt delivery again on the next working day". Next working day comes..."Package is out for delivery" is all we get when we inquire about it at 9am. Asked retired mother-in-law to wait at our home to sign for this EXTREMELY VALUABLE, gold-infused, diamond-crested, but somehow only $40 rug. Expected delivery around the same time as the previous "working day". Got home at 3pm to find my mother-in-law had been waiting all damn day for nothing. 3pm came and went, then 4pm, and then 5pm. Saw a UPS truck drive through my neighborhood around 5:15pm, and said "Okay, well this must be it. Maybe they're making a delivery in the back of the neighborhood first." NOPE. UPS truck passed back through and left. So, do I need to plan to use a week of vacation time at work to prepare for delivery the next time my wife (who also works full-time during the week) decides to buy a bathroom rug?

UPS sucks.

 – About 2 months ago.

Frustrating, very frustrating.....
I am not gonna write about the armchair I've bought online from Pier one and which they delivered to the house in a different street with the same number...

Frustrating, very frustrating.....
I am not gonna write about the armchair I've bought online from Pier one and which they delivered to the house in a different street with the same number as my house and it took my own family investigation, that we have found that chair....

I am not gonna write about the wine package from BV winery I am a lucky member of, which disappeared and UPS investigated 3 days to find it
I am not gonna write about passed experiences

Currently I missed one delivery of a package, that happens to be a painting I've bought online
Being at home today all day, waiting for the UPS to redeliver, since a signature was requested, nothing happens, then Sorry we missed you note appears on the door and in my email
No UPS truck was here, phone call to the UPS followed and it took 20 min to get connected to the representative
I kindly requested to have my package delivered to the access point the next business day and was asked for my credit card, so charge of $6 can be applied
I gave it to them

I'm looking forward to meet my package tomorrow, but seriously, how frustrating delivery can be?
UPS has all the answers
They don't care

I am a real person and my name is Marcela Vallandigham
Chicago

 – About 2 months ago.

I've noticed UPS getting worse. 1) About 50% of their deliveries are later (by a day or more) than promised. 2) About 25% of deliveries arrive with box bent or broken. 3) About 25% of deliveries...

I've noticed UPS getting worse. 1) About 50% of their deliveries are later (by a day or more) than promised. 2) About 25% of deliveries arrive with box bent or broken. 3) About 25% of deliveries are for some reason forwarded to the post office for delivery which causes from 1 to 3 day delay on promised date. 4) They hardly ever knock or even ring the door bell any more.

 – About 2 months ago.

This faggoty company is so f%@king shit because of their laziness and general stupidity towards Canadian's and any other country other than AmEriCa...

This faggoty company is so f%@king shit because of their laziness and general stupidity towards Canadian's and any other country other than AmEriCa

 – About 2 months ago.

Nice to know it's not just me. My Local UPS is rubbish - contstantly mis-delivering packages to the wrong house, or lying and claiming no-one was home when I waited all day for the package.

Nice to know it's not just me. My Local UPS is rubbish - contstantly mis-delivering packages to the wrong house, or lying and claiming no-one was home when I waited all day for the package.

Latest - waiting for delivery of faucets for my bathroom. I was home all day waiting for UPS - the front door of the house was open, with contractors going in and out constantly.

I get a message from Amazon at 7pm saying that the UPS driver tried to deliver at 3.45 pm and no-one was home. At that time I was standing at the front door, talking to may contractor. No van, no driver and no package came anywhere near - No 'sticker' (of course.

The lying driver took the package back to his depot in Selma, and now I have to wait 3 days before I can get to it because of the holidays and because the depot is only open couple of days a week - delaying my work by a week and costing me more money.

This isn't the first time.

UPS SUCKS! - and they don't even care.

 – About 2 months ago.

We are waiting for our payroll. This is the second time ups has not delivered our payroll on time. Supposed to get it yesterday by 10:30 am. It's 7pm the following day and still no paychecks. ...

We are waiting for our payroll. This is the second time ups has not delivered our payroll on time. Supposed to get it yesterday by 10:30 am. It's 7pm the following day and still no paychecks. These are PAYCHECKS!

 – About 2 months ago.

Ordered a new monitor for a gaming pc I built and said it would be delivered from 11 am to 9 pm on the amazon site. At around 12 pm I see the ups truck drive past my house, and and deliver to other...

Ordered a new monitor for a gaming pc I built and said it would be delivered from 11 am to 9 pm on the amazon site. At around 12 pm I see the ups truck drive past my house, and and deliver to other people in my neighborhood. After 9 pm the package is considered late on the amazon page and ups doesn’t deliver on New Year’s Day either.

 – About 2 months ago.

UPS driver said he tried to deliver package but no one was home, complete lie. We waited all day (on two separate days for the same delivery) and no one came near our home. He also told his dispatch...

UPS driver said he tried to deliver package but no one was home, complete lie. We waited all day (on two separate days for the same delivery) and no one came near our home. He also told his dispatch there was a gate blocking his entry which was another lie, no one anywhere near us has any type of gate. Just horribly poor service.

 – About 2 months ago.

UPS dropped the ball on a company called, "Wild Fork Foods'. Next day delivery was promised on frozen food items when ordered on Monday, December 30th. Items were picked up , delivery promised...

UPS dropped the ball on a company called, "Wild Fork Foods'. Next day delivery was promised on frozen food items when ordered on Monday, December 30th. Items were picked up , delivery promised by end of day Tuesday December 31. Tracking information changed at 5 PM on Tuesday to Thursday Jan 2nd after waiting all day.

These are frozen food items, steaks, pork, seafood, etc. When I called the vendor they were none to happy that UPS dropped the ball on over 200 frozen food shipments Tuesday. This is obviously poor management, as my items are sitting in a warehouse just miles away, they hit the warehouse at 5 AM Tuesday, and have sat there ever since.

Imagine 200 hundred boxes of steaks and high end meat thawing as we speak. Shame on yoUPS

 – About 2 months ago.

Soooooooo glad Amazon is getting more and more into the logistics space. UPS is complete garbage. Any time I have something scheduled for delivery on a Friday or right before a holiday, they always...

Soooooooo glad Amazon is getting more and more into the logistics space. UPS is complete garbage. Any time I have something scheduled for delivery on a Friday or right before a holiday, they always f%@k up and it never arrives. I then end up waiting 2-3 additional days to get my package. I really need to start verifying who retailers ship with before I order stuff

 – About 2 months ago.

So much for "Guaranteed delivery for Christmas Eve". After waiting all day December 24th I called their customer service line and couldn't get through.

Box #1 was then...

So much for "Guaranteed delivery for Christmas Eve". After waiting all day December 24th I called their customer service line and couldn't get through.

Box #1 was then delivered on December 27th to THE WRONG ADDRESS (driver even let someone who it wasn't addressed to "sign" for it). Their customer service rep told me that it would take 2-3 weeks to settle a claim for the "lost" item. Box 2 was tagged for delivery on January 2nd... their customer service said that was the earliest they could get it to me. I asked them to "hold on" for LITERALLY 10-seconds so I could check my work hours (see when I could be there for a delivery) and they hung up on me.

Frustrated is an understatement.

So today I drove 15-minutes down to the UPS Warehouse (December 31st) and spoke with someone at the front desk. Box 2 was just sitting there (literally in view of the counter, with my name on it); by some miracle Box 1 was returned to them when the recipient realized it wasn't theirs (thank God for honest people... I thought it was gone altogether) and was also sitting in their warehouse, but their "system" insisted that it was still "lost".

The poor bewildered college student working there had to manually override the system (took more than 15 minutes) just to give me my packages because his computer insisted they couldnt be picked up until January 2nd (earliest).

Seriously, UPS is a joke. Will be requesting that all shippers use "anybody except" UPS from now on.

 – About 2 months ago.

I ordered packages and when they want to go deliver them they've marked them as delivered never left them on my porch heck they never even went by my house I was home the whole day I called them...

I ordered packages and when they want to go deliver them they've marked them as delivered never left them on my porch heck they never even went by my house I was home the whole day I called them up and they said that it's because it's going to be delivered today oh s*** the days already almost over but it's cool one of these days I'll mail myself something valued at over $1,000 and Sue theft over $1,000 which is a felony when it dosent show up they always take my packages i have security cameras that show they dont even try to deliver

 – About 2 months ago.

UPS has messed up my shipments not once, but twice in the last two months. I mailed a birthday gift to my mom in November that completely disappeared off the face of the earth. Never delivered. They...

UPS has messed up my shipments not once, but twice in the last two months. I mailed a birthday gift to my mom in November that completely disappeared off the face of the earth. Never delivered. They just refunded me recently. Fast forward to today and I just found out that another shipment that I paid 2nd day delivery for will not be arriving until Thursday (5 days after shipping). They apologized and said they will issue a refund. My family will not be using this company to ship mail and packages anymore ✌🏼

 – About 2 months ago.

Package couldn't be delivered due to weather... fine completely understandable. Asked if I could have it held to pick it up. Yes it'll be ready for pick in 1-2 bus days... WTF why, it's...

Package couldn't be delivered due to weather... fine completely understandable. Asked if I could have it held to pick it up. Yes it'll be ready for pick in 1-2 bus days... WTF why, it's not hard just don't put it on the f@#$ing truck and I'll get it.

 – About 2 months ago.

I ordered perishable food from a company that says 2-5 days for delivery. I ordered it on the 24th so I would be ordering after the holiday rush for Christmas. UPS said they sent it out on the 26th...

I ordered perishable food from a company that says 2-5 days for delivery. I ordered it on the 24th so I would be ordering after the holiday rush for Christmas. UPS said they sent it out on the 26th (it’s in transit but they say they don’t count that day). They say it was sent ground. 1-5 “business” days (I guess they are USPS now) so then I should Receive it by Friday but they say no, that “on time” will be the 12th day 8 business days. I don’t know what calendar they use or where they get their mathematics from but, it’s not right. They Rep keeps telling me on time is Monday the 6th and I tell her, my package has been chilling in Illinois for 4 days and just because you say it doesn’t make the math right. Unbelievable

 – About 2 months ago.

please someone sue UPS...

please someone sue UPS

 – About 2 months ago.

UPS has had my package for 10 days!!!! It was supposed to be delivered on Saturday the 28th. Two days later it still hasn’t been delivered. They told me to give them one more day lol. f%@k sakes. ...

UPS has had my package for 10 days!!!! It was supposed to be delivered on Saturday the 28th. Two days later it still hasn’t been delivered. They told me to give them one more day lol. f%@k sakes.

 – About 2 months ago.

Bought a 1939 Gibson guitar online, seller dropped it off the 26 of December. didnt leave Chicago till this morning the 30th, arrived in Nashville today at 3:30, now they say they can’t get it 5...

Bought a 1939 Gibson guitar online, seller dropped it off the 26 of December. didnt leave Chicago till this morning the 30th, arrived in Nashville today at 3:30, now they say they can’t get it 5 more hours to my house till the the second of January .they really do suck !!!!!!

 – About 2 months ago.

Wow, I can't imagine this happening. UPS just failed to deliver 3 times, and they took the package. It is not even returned to the sender. They just have it.

A call to customer...

Wow, I can't imagine this happening. UPS just failed to deliver 3 times, and they took the package. It is not even returned to the sender. They just have it.

A call to customer service says they will contact me again, well, of course, they never did. They literally just stole 260 $ from me.

 – About 2 months ago.

Ground delivery on the 18th of December - UPS "says" they tried to deliver it on 12/27 even though we were here. Then I wait Saturday, as it says it will be here the end of the day - nope,...

Ground delivery on the 18th of December - UPS "says" they tried to deliver it on 12/27 even though we were here. Then I wait Saturday, as it says it will be here the end of the day - nope, them the update says today - nope. Then I register for UPS choice, and no details. Then we are here waiting for a gift that was supposed to be given last week. Nope. Then to web site to find a phone number to call here in town - nope. No one knows anything - just that it's been on a truck for 2 weeks rotting.

Never again. Never.

 – About 2 months ago.

Scanned in it was received in my city on Saturday morning. But they won’t deliver it until Thursday? Why? But they’ll allow me to drive down and pick it up. Really? ...

Scanned in it was received in my city on Saturday morning. But they won’t deliver it until Thursday? Why? But they’ll allow me to drive down and pick it up. Really?

 – About 2 months ago.

They just leave things and run. Trouble is they leave it at the wrong doors. And not all my neighbors are nice enough to bring them to me. I get other people’s packages too. There’s door...

They just leave things and run. Trouble is they leave it at the wrong doors. And not all my neighbors are nice enough to bring them to me. I get other people’s packages too. There’s door numbers. It’s not that hard

 – About 2 months ago.

Package sat in my town for full business day with no progress. Now it’s snowed and even though roads have been plowed it’s saying delayed until further notice. Call the UPS store to see if I could...

Package sat in my town for full business day with no progress. Now it’s snowed and even though roads have been plowed it’s saying delayed until further notice. Call the UPS store to see if I could just pick it up from the warehouse and the employee was extremely rude and basically said she didn’t know anything but I couldn’t pick it up.

 – About 2 months ago.

I ordered 3 things from Kohl's online on December 16th. I got the first two within a few days. It is now December 30th, TWO WEEKS to the day from my order date and it still hasn't shown up,...

I ordered 3 things from Kohl's online on December 16th. I got the first two within a few days. It is now December 30th, TWO WEEKS to the day from my order date and it still hasn't shown up, and doesn't have any updated tracking information since December 23rd. Seven days ago it said it was in transit from the local UPS plant, but nothing has shown up.

 – About 2 months ago.

We need a class action lawsuit!!!!...

We need a class action lawsuit!!!!

 – About 2 months ago.

My 2 day order is 2 days late. It's listed as in transit from Louisville since 6am yesterday. Must be coming by Wagon Train....

My 2 day order is 2 days late. It's listed as in transit from Louisville since 6am yesterday. Must be coming by Wagon Train.

 – About 2 months ago.

The UPS driver is too lazy to walk upstairs to my apartment so instead they drop it off at a UPS access point 4 miles from my home at a tire shop that closes before I get off work and is closed on...

The UPS driver is too lazy to walk upstairs to my apartment so instead they drop it off at a UPS access point 4 miles from my home at a tire shop that closes before I get off work and is closed on Sundays. I order online so that my purchase will be delivered to my door. Now I have to take time off work to pick up a package? The excuse is that they dont want to leave my package outside where it can be stolen. Fedex leaves my packages at my door and ive never had one stolen. From now on if i order something online and see its shipped by UPS i will automatically cancel the order.

 – About 2 months ago.

I ordered a PS4 with the money I got for Christmas. I got free, two day air shipping with Best Buy (lucky me). Today was day two and UPS tracking showed it was out for delivery all day today. I...

I ordered a PS4 with the money I got for Christmas. I got free, two day air shipping with Best Buy (lucky me). Today was day two and UPS tracking showed it was out for delivery all day today. I literally stayed home from doing something else because I don’t want a $250 PS4 sitting on my porch for hours.

I kept tracking it and it went from being delivered between 2-6, to end of day. No problem. Except that by 10 PM it had changed back to 2-6 (which had obviously already passed). It’s not on my porch, it never said it was delivered.

Also, it’s a Saturday and they don’t deliver Sunday. So I should have gotten my PS4 today, in the promised 2 days, but NOOO, now I’m getting it ok frickin Monday.

Thanks UPS

 – About 2 months ago.

A lot of my delay stems from Amazon taking 2-9 days processing my order. Also all those third party shippers that you don't know live 400-miles away or 8,000.

Once shipped by UPS in...

A lot of my delay stems from Amazon taking 2-9 days processing my order. Also all those third party shippers that you don't know live 400-miles away or 8,000.

Once shipped by UPS in their system. Then it doesn't take long.

 – About 2 months ago.

Was originally promised it would arrive on the 30th but now won't come until after I go back to work (the 4th of Jan). I'll never see it now. f%@k you UPS!!!...

Was originally promised it would arrive on the 30th but now won't come until after I go back to work (the 4th of Jan). I'll never see it now. f%@k you UPS!!!

 – About 2 months ago.

UPS in lufkin TX will not deliver to my address because I complaind about them delivering to my wife's work place getting her in trouble with her boss.
After several attempts to complain in...

UPS in lufkin TX will not deliver to my address because I complaind about them delivering to my wife's work place getting her in trouble with her boss.
After several attempts to complain in person at the Lufkin facility they kept delivering to her work.
I took my complaint to them through Amazon, now they don't deliver to my address at all.
I more or less quit ordering on line , just brick and mortar.

 – About 2 months ago.

Have tried and tried to delete my ups.com account and have never been able to. Wasted many times over the course of several years. UPS Sucks....

Have tried and tried to delete my ups.com account and have never been able to. Wasted many times over the course of several years. UPS Sucks.

 – About 2 months ago.

I bought an expensive item on eBay. It was sent via UPS from Canada to where I live in Arizona. I tracked the package from Canada all the way to Phoenix where it stopped for days. I called UPS, and...

I bought an expensive item on eBay. It was sent via UPS from Canada to where I live in Arizona. I tracked the package from Canada all the way to Phoenix where it stopped for days. I called UPS, and they told me the package was "lost". However, they also told me that since I was not the person that sent the package, that I was not their customer, and that they would only refund the person who sent the package. In fact, they refused to deal with me about the "missing" package, at all. I tried, and tried to contact the person I bought the package from on eBay, but I could not get ahold of him. He apparently just made an eBay account to sell this one expensive item, and then left eBay. He had already received his money for the item, so he was no longer invested. It is very bad business for UPS to not help me with the "lost" package, at all, considering that I was the recipient of the package, and the person who actually paid for the shipping, even though it was the guy I bought it from who dropped it off at UPS. I strongly believe that one of the UPS employees took the item. At that time, you had to write on the label what was inside. Someone in Phoenix saw what an expensive, neat item it was, and took it. UPS did absolute nothing about it. I finally got my money back from BANK OF AMERICA because I had used their Visa card to pay for the item. They considered it fraud that I paid for something I didn't receive and refunded me. UPS Sucks! Ever since then, I have refused to use their services.

 – About 2 months ago.

So, so fed up with UPS … you know you're in trouble when the USPS is more efficient!!! It is unbelievable to me that corporate America has allowed this garbage, lying company to become the de...

So, so fed up with UPS … you know you're in trouble when the USPS is more efficient!!! It is unbelievable to me that corporate America has allowed this garbage, lying company to become the de facto shipper to all of us.

The latest outrages? They now purportedly offer a "Live Map" feature which, in theory, allows you to track your package. The "funny" thing is that - invariably - once they start to get behind schedule (all the time), the mapping feature and scheduled delivery time estimate disappears in favor an "end of day" notice. This has happened to me repeatedly (including today). And, when they get way behind schedule the delivery date moves to the next business day.

I've even had them post an online note that my address - which has existed since the late 19th century - doesn't exist (only to have my address miraculously materialize the day).

Need another outrage? Well, of late, they periodically send me an email telling me they'll close my web account unless I log in by x date. So, I log in, as I did today, and I'm sure I'll get another message next month. What company does this? It's like the entire enterprise is run by obsessive-compulsive delivery Nazis!

 – About 2 months ago.

first I had to deal with Amazon order being delayed due to a UPS screw up. ordered next day delivery now I won't receive my item for 3.5 weeks. I wouldn't have been upset if they didn't...

first I had to deal with Amazon order being delayed due to a UPS screw up. ordered next day delivery now I won't receive my item for 3.5 weeks. I wouldn't have been upset if they didn't LOSE my first order so I have to go through the hassle of getting my money refunded. Reordering, no to mention losing the black Friday sale price. Now I just checked my Shutterfly order and that too is delayed that one will be a month? are you kidding me? what is wrong with this company? I won't order from a company if they are going to ship using UPS. Unreliable.

 – About 2 months ago.

I can’t even go into detail about how badly UPS has handled a delivery from six miles away, it’s like I’m at a mad hatter’s party with this company and I still haven’t received my package...

I can’t even go into detail about how badly UPS has handled a delivery from six miles away, it’s like I’m at a mad hatter’s party with this company and I still haven’t received my package and have no idea when I will. Christmas ruined.

 – About 2 months ago.

I purchased a Christmas present on11/27 to be delivered before Christmas. By 12/15 I had a tracking number but the shipment hadn’t moved. I called to find out they lost the pkg. The company I...

I purchased a Christmas present on11/27 to be delivered before Christmas. By 12/15 I had a tracking number but the shipment hadn’t moved. I called to find out they lost the pkg. The company I purchased from resent another pkg. it said it’s delivery date is Jan 2. What? Following the tracking and it is in my city by 12/23 but then hasn’t made progress for days. I called UPS. They don’t care because it’s not past the delivery date yet. It’s miles from my house yet they won’t deliver it bc the delivery dat is over a week away. All of my other pkg that came by way USPS arrived in days. Wow! I never thought I’d witness the day when a private shipping company was slower than the government’s!

 – About 2 months ago.

UPS always delivers to my neighbor. Not once in awhile, all the frickin time. I can not get a live person at UPS to create an email to the UPS driver in my location. ...

UPS always delivers to my neighbor. Not once in awhile, all the frickin time. I can not get a live person at UPS to create an email to the UPS driver in my location.

 – About 2 months ago.

India reps scheduled the more expensive UPS 3 day, not the UPS ground I requested. Claimed there is no such things as UPS ground. Website gives vague error messages,

...

India reps scheduled the more expensive UPS 3 day, not the UPS ground I requested. Claimed there is no such things as UPS ground. Website gives vague error messages,

 – About 2 months ago.

I ordered a package that I needed for an event. paid almost $50 for next day air so it would be there in the morning. sat and watched the tracker on the truck bounce around my town all day. had to...

I ordered a package that I needed for an event. paid almost $50 for next day air so it would be there in the morning. sat and watched the tracker on the truck bounce around my town all day. had to leave for the event without the item. if you want to charge for next day air then deliver it on time or oh I don't know don't offer the service! what if this was medication or a time sensitive document. 8:30 pm is not next day service!

 – About 2 months ago.

UPS lost a package I shipped on 12/1 and didn’t attempt to contact me about the lost package until I called their customer service on 12/15. The service rep was unapologetic and quite rude. I...

UPS lost a package I shipped on 12/1 and didn’t attempt to contact me about the lost package until I called their customer service on 12/15. The service rep was unapologetic and quite rude. I attempted to ship again and they promised it would be in time for Christmas and it is now expected to be delivered on 12/30. Shameful!

 – About 2 months ago.

I know why my packages are not getting delivered - I'm at the mall on Monday @ 11@am - 2 UPS (in uniform) shopping. I go to Walmart, Costco, Target in the afternoon - see UPS (in uniform)...

I know why my packages are not getting delivered - I'm at the mall on Monday @ 11@am - 2 UPS (in uniform) shopping. I go to Walmart, Costco, Target in the afternoon - see UPS (in uniform) shopping. I'm not sure if warehouse employees wear same uniform as drivers - but these people were definitely shopping and not there delivering. I walked past one and loudly made comment to wife - we now know why packages don't get delivered - never turned his head. I honestly thought that there were tracking modules on their vehicles.

 – About 2 months ago.

Today is Christmas and I still did not receive my package..keeps saying in transit. One day said out for delivery and that night changed to in transit. Now my son does not have his gift. It was sent...

Today is Christmas and I still did not receive my package..keeps saying in transit. One day said out for delivery and that night changed to in transit. Now my son does not have his gift. It was sent in plenty of time. No excuses!! UPS should be ashamed.

 – About 2 months ago.

Worst delivery company on the planet...completing ruined Christmas this year. Gifts I sent right after Thanksgiving still haven’t been delivered. UPS should be ashamed at themselves!...

Worst delivery company on the planet...completing ruined Christmas this year. Gifts I sent right after Thanksgiving still haven’t been delivered. UPS should be ashamed at themselves!

 – About 2 months ago.

f%@k ups.. they deliver my packages to my neighbors, never on time, and screwed up Christmas this year. They are almost as bad as usps. Amazon would do good to only use their delivery service, and...

f%@k ups.. they deliver my packages to my neighbors, never on time, and screwed up Christmas this year. They are almost as bad as usps. Amazon would do good to only use their delivery service, and kick ups to the curb.

 – About 2 months ago.

UPS always promises to deliver one day and then the day of delivery changes it to at least two days later, thanks UPS you’ve ruined Christmas ...

UPS always promises to deliver one day and then the day of delivery changes it to at least two days later, thanks UPS you’ve ruined Christmas

 – About 2 months ago.

My only two packages that didn't arrive in time for Christmas this year were packages in the care of UPS. Both are days past their scheduled arrival date and both have no meaningful tracking...

My only two packages that didn't arrive in time for Christmas this year were packages in the care of UPS. Both are days past their scheduled arrival date and both have no meaningful tracking information attached to them.

A third package that I mailed via UPS never made it because they mishandled the package, damaged it, and promptly threw everything away.

In the future I will seek out online retailers that do not use UPS for shipping. Bless Amazon for starting its own delivery service as UPS and FedEx Ground have both lost their way when it comes to customer service.

 – About 2 months ago.

UPS promised delivery today. I get an e-mail saying due to severe weather in Kentucky they won't be able to deliver it in time. It's 61 degree's and sunny in Kentucky today ARE YOU SERIOUS...

UPS promised delivery today. I get an e-mail saying due to severe weather in Kentucky they won't be able to deliver it in time. It's 61 degree's and sunny in Kentucky today ARE YOU SERIOUS UPS???...I'm so mad I can't even begin to tell you. I have had it with this company. Happen last year at Christmas. I'm at work today and can't run out to get this person another gift not to mention I just don't have the money to get another gift. UPS you suck!!!!

 – About 2 months ago.

Package was on schedule for promised delivery of 12/24.....Nowwww it won’t arrive until 12/27. UPS....you suck ...

Package was on schedule for promised delivery of 12/24.....Nowwww it won’t arrive until 12/27. UPS....you suck

 – About 2 months ago.

UPS Sucks a big *%$#, People are going without Christmas this year because of your Lazy Asses!...

UPS Sucks a big *%$#, People are going without Christmas this year because of your Lazy Asses!

 – About 2 months ago.

Couple of late Christmas gifts arriving today but I'll be at work so I try to go update my delivery options to allow drop off without signature. I pull up the mobile site and try to log in,...

Couple of late Christmas gifts arriving today but I'll be at work so I try to go update my delivery options to allow drop off without signature. I pull up the mobile site and try to log in, it's frustratingly janky but I at least can successfully log in (was a big issue on mobile a year ago). I then put in my tracking number and then click delivery options which pulls up a dialogue that says something about signing up to change delivery options (even though I was logged in) but nevertheless I've had this same annoyance occur each time I have to use their website and I know how to get around it. Finally I'm logged in and my delivery options menu says "Change delivery options" instead of "Sign up" and I feel like I'm almost done screwing with the website but when I click "Change delivery options" it asks for the code on a nonexistent "We missed you!" slip as if they had already attempted to deliver the package but even UPS says it's still not here for another 8 hours. There's no way around it so instead of being able to have the convenience of my package being delivered on time without having to screw with some useless website, I had to screw with the website all morning and now I need to find a friend who can stay at my place just to be able to sign for a simple package. Just as horrible as ever, UPS.

 – About 2 months ago.

Ordered a product from Home Depot December 2nd. It went from Utah to Wisconsin in 5 days then it was tracked approximately 100 miles from my home at a USP center. After speaking with Home Depot...

Ordered a product from Home Depot December 2nd. It went from Utah to Wisconsin in 5 days then it was tracked approximately 100 miles from my home at a USP center. After speaking with Home Depot (approx. a week ago) they refunded my shipping fee as delivery was not made within the initial delivery date. Trying to file a complaint with Home Depot is an uphill battle but I did make a complaint but I never asked to be refunded any money. I accepted the shipping funds being credited back to my account but I still do not know when my over $2,000 purchase will be delivered. I have been calling every few days trying to get accurate status information as this was my main concern, not the shipping fee.

I guess technically I am not the shipping "customer" as Home Depot contracted the delivery through UPS, so I have been leaning on Home Depot to do something. When I tried dealing with UPS it was like going into clown world except on steroids. I insisted that a complaint be filed with Home Depot but I guess not even that does any good as I get customer survey emails, but no live person appears to have followed through with anything, other than to give me a complaint number.

Right now tracking states (since Dec. 19th) that: ...delivery arrangement has been arranged with the consignee...(whatever that means). I do not understand what circumstances afford a company to hold a package for two weeks or longer (who knows how long) when the recipient only live an hour and a half drive away? It appears to me as UPS is still trying to figure out a way not to deliver this item while blaming me in the process. Thankfully there has not been, and will not be any snowfall (for several days) so UPS is deprived of using that excuse.

Anyone wondering why I just do not go down and pick up the item? It is because I have been dealing with delivery issues for several years now and am tired of the bogus excuses that UPS uses not to deliver, and I have the time now to finally make a stand. I am not going to their facility to pick up this item due to any of their excuses. Once I found out on the internet that UPS employees play tricks not to deliver packages and I had been accepting these same excuses in the past on good faith, I figured enough is enough.

 – About 2 months ago.

Ordered a gift for Xmas, had to pick it up at the UPS location and the package had been cut open and stolen. UPS guy was fully aware he was delivering an empty envelope and shrugged and said that...

Ordered a gift for Xmas, had to pick it up at the UPS location and the package had been cut open and stolen. UPS guy was fully aware he was delivering an empty envelope and shrugged and said that we'd have to take it up with the seller (though logic would dictate it was a UPS employee who stole the item). Then UPS proceeds to mark it as a delivered package so a claim could not be filed (which also makes me think the guy at UPS we talked to may also have been the person who robbed us). Fortunately, the seller is sending a replacement item overnight. I was able to get UPS to mark the item as "damaged" on delivery. I just wanted to make sure that we had the correct paper trail for the vendor when they have to issue a claim for the insured item. Believe me, there was a call full of rage. Doesn't help when you know the call center person is also not in the US.

 – About 2 months ago.

My package from Amazon was 5 days late. It was not Amazon because UPS had it on the truck for delivery and would not cancel it. When I finally received it, it was obviously opened and they resealed...

My package from Amazon was 5 days late. It was not Amazon because UPS had it on the truck for delivery and would not cancel it. When I finally received it, it was obviously opened and they resealed with scotch tape. Never will I willingly use UPS.

 – About 2 months ago.

Package was supposed to be delivered yesterday. Instead, they shipped it from one facility to another facility (within 20 miles of each other) and it's still not out for delivery today. There are...

Package was supposed to be delivered yesterday. Instead, they shipped it from one facility to another facility (within 20 miles of each other) and it's still not out for delivery today. There are no supervisors. No one knows where on the driver route the delivery should happen because "we don't have routes".

 – About 2 months ago.

I will always use fedex when available. I do not care if it were to cost double I would use them over UPS. I would even use DHL over UPS. These people have a package in Georgia shipping to Florida but...

I will always use fedex when available. I do not care if it were to cost double I would use them over UPS. I would even use DHL over UPS. These people have a package in Georgia shipping to Florida but route it to Texas from Georgia to deliver to Florida??? What the hell kind of sense does this make?

 – About 2 months ago.

they always deliver after 6pm ...

they always deliver after 6pm

 – About 2 months ago.

Merry x-mas all!!!use fed ex!!!!...

Merry x-mas all!!!use fed ex!!!!

 – About 2 months ago.

just got they attempted delivery!!!
No one came by i am outside on the front porch!!!
WTF!!!
The foreigners who answer customer complaints also suck!!!
I wish congress would...

just got they attempted delivery!!!
No one came by i am outside on the front porch!!!
WTF!!!
The foreigners who answer customer complaints also suck!!!
I wish congress would ban American companies who use foreign call centers.

 – About 2 months ago.

This is the third time the idiots never make a delivery attempt. I'm home then all of a sudden the status updates to a delivery attempt. Then customer service states he attempted at the wrong...

This is the third time the idiots never make a delivery attempt. I'm home then all of a sudden the status updates to a delivery attempt. Then customer service states he attempted at the wrong address although no other place has my address in the city. Really UPS! Truly you suck on a whole nother level. Your driver didn't attempt and never even came close to showing you up. f%@kers!

 – About 2 months ago.

UPS is so stupid, they make you signup for all of this stuff before giving you more information about your order. Why should I sign up for information about something I bought?????? Just send it to...

UPS is so stupid, they make you signup for all of this stuff before giving you more information about your order. Why should I sign up for information about something I bought?????? Just send it to me. UPS also has a premium account? What for? So they can give you "more information about your order?" Such a scam

 – About 2 months ago.

I order and paid for 2nd. day air which UPS states on the site guaranteed 2 day delivery to any home in the US. Today is Monday. Friday tracking said out for delivery...didn't arrive...Sat. out...

I order and paid for 2nd. day air which UPS states on the site guaranteed 2 day delivery to any home in the US. Today is Monday. Friday tracking said out for delivery...didn't arrive...Sat. out for delivery...didn't arrive....today Monday said out for delivery...still not here. Their 800 number is useless, they said the same thing every day. Just imagine if you were relying on them to deliver necessary medication in a timely manner. Unfortunately, the company I dealt with uses UPS, but I think the Post Office would have been better.

 – About 2 months ago.

Ordered December 13th
.. apparently it has been in Springfield since December 18th (I'm in Springfield)...and now they're tracking app says it is on its way to another facility waiting...

Ordered December 13th
.. apparently it has been in Springfield since December 18th (I'm in Springfield)...and now they're tracking app says it is on its way to another facility waiting to be delivered...it's been wandering around Springfield for 5 days maybe I should just call them and see if I can pick it up WTF

 – About 2 months ago.

2nd day air package sitting in local distribution center since 12/13. customer service is a joke , they keep saying they have a service delay. the package has been loaded on a truck at least 3 times...

2nd day air package sitting in local distribution center since 12/13. customer service is a joke , they keep saying they have a service delay. the package has been loaded on a truck at least 3 times per their site but still not delivered. ups sucks , might as well use the pony express

 – About 2 months ago.

Your item arrived at our MID CAROLINA-CHARLOTTE NC DISTRIBUTION CENTER destination facility on December 22, 2019 at 1:26 pm. The item is currently in transit to the destination.

I’m a...

Your item arrived at our MID CAROLINA-CHARLOTTE NC DISTRIBUTION CENTER destination facility on December 22, 2019 at 1:26 pm. The item is currently in transit to the destination.

I’m a bit confused. I’m assuming the destination is my mailbox, but I’ve yet to receive my package. ;-;

There’s no expected arrival time which makes me think it is tonight (maybe?).

I was another package that’s expected to arrive tomorrow (and it’s noted on the site as same).

Can anyone shed some light on this for me?

 – About 2 months ago.

I have had a package that i paid expedited delivery for, sitting at my local UPS since the 18th. I finally got a live chat with customer service on the 21st because I wanted to just pick it up. I...

I have had a package that i paid expedited delivery for, sitting at my local UPS since the 18th. I finally got a live chat with customer service on the 21st because I wanted to just pick it up. I couldn’t pick it up because they are behind and its in a locked trailer. Until they process it for delivery it will just sit there. I see people saying they are busy, its a heavy shipping time of the year, give them a break, they are working hard. Im not mad at the workers. I will live without the package. UPS ships packages. Its what they do. Christmas is not an unexpected event. The increase in online shopping is not a surprise. Brick and Mortar stores are closing left and right. This is great for UPS. I have no doubt they want it this way. $$$. Don't take money for expedited shipping if you cant supply the service. Fedex partnered with USPS and they are getting it done. Poor Management.

 – About 2 months ago.

it’s literally peak season and you aren’t the only ones who ordered a package settle down!!!! there are workers working their butts off during the holiday season while you complain!!!...

it’s literally peak season and you aren’t the only ones who ordered a package settle down!!!! there are workers working their butts off during the holiday season while you complain!!!

 – About 2 months ago.

All of us need to boycott ups and all retailers that ship via ups until those retailers use a different shipping company. Fashion Nova, Ann Taylor, Amazon, all companies I’m not buying from anymore....

All of us need to boycott ups and all retailers that ship via ups until those retailers use a different shipping company. Fashion Nova, Ann Taylor, Amazon, all companies I’m not buying from anymore. Someone should start a list of companies that ship via ups and we can add to it so we know not to buy from these places anymore in order to save ourselves from this mess in the future

 – About 2 months ago.

Everyone on this site needs to fie a complaint with the Better Business Bureau. It seems as though when you do that, you get a response from an actual human. And UPS has an A- rating. We need to drag...

Everyone on this site needs to fie a complaint with the Better Business Bureau. It seems as though when you do that, you get a response from an actual human. And UPS has an A- rating. We need to drag that shit down to at least a D, if not an F.

 – About 2 months ago.

Freakin' liars!!! The tracking update now says that they couldn't deliver yesterday "due to weather or natural disaster"! How about incompetence, you liars?!...

Freakin' liars!!! The tracking update now says that they couldn't deliver yesterday "due to weather or natural disaster"! How about incompetence, you liars?!

 – About 2 months ago.

2 months into $900 “declared value” claim. 17th century French pedestal. Completely destroyed by UPS. But guess what, UPS doesn’t offer any support because I shipped through UPS store. UPS...

2 months into $900 “declared value” claim. 17th century French pedestal. Completely destroyed by UPS. But guess what, UPS doesn’t offer any support because I shipped through UPS store. UPS takes no responsibility for UPS store. Makes perfect sense on their end. That way they can just tell you it’s not their problem, and let you have fun for the next 8 to infinite weeks getting played back and forth by these 2 separate entities. Funny thing is, the UPS store is the only one who can deal with the claim through UPS. So basically all they have to do is blame it on the other company until you give up and they don’t have to pay. Pretty brilliant. Maybe one of the best customer brush off scams ever conceived.

 – About 2 months ago.

UPS retail consumer pricing is ridiculously expensive. I am looking forward to the day Amazon starts offering shipping services to consumers. I will be their first customer!...

UPS retail consumer pricing is ridiculously expensive. I am looking forward to the day Amazon starts offering shipping services to consumers. I will be their first customer!

 – About 2 months ago.

I ORDERED SOMETHING , IVE BEEN PATIENTLY WAITING FOR IT , IT FINALLY TOUCHED DOWN IN MY CITY , AND THEN IT SAYS APPARENTLY ITS AN INCORRECT ADDRESS. SO I CALL AND THERES NO SIMPLE MINDED HUMAN BEING...

I ORDERED SOMETHING , IVE BEEN PATIENTLY WAITING FOR IT , IT FINALLY TOUCHED DOWN IN MY CITY , AND THEN IT SAYS APPARENTLY ITS AN INCORRECT ADDRESS. SO I CALL AND THERES NO SIMPLE MINDED HUMAN BEING THAT CAN ANSWER MY CALL. f%@k UPS DUDE .

 – About 2 months ago.

Merry x-mas all,use fed ex next time !!!!!...

Merry x-mas all,use fed ex next time !!!!!

 – About 2 months ago.

I have been very patient and waited because I know around this time a year is the Busiest, but I’ve reached my breaking point. My package(s) are a whole 10 days late now and I don’t know what to...

I have been very patient and waited because I know around this time a year is the Busiest, but I’ve reached my breaking point. My package(s) are a whole 10 days late now and I don’t know what to do now because now the people that I got packages for won’t be getting them till god knows when.

 – About 2 months ago.

You should all just kill yourselves!...

You should all just kill yourselves!

 – About 2 months ago.

Twice this happened to me that UPS could have delivered a day early, but the package was sent to another location approx. 200 miles away. Only to be sent back to the original location where it could...

Twice this happened to me that UPS could have delivered a day early, but the package was sent to another location approx. 200 miles away. Only to be sent back to the original location where it could have been loaded on truck for delivery. Last delivery was in dead of winter and package was damaged due to extreme cold in Chicago where the package was sent only to be sent back!

 – About 2 months ago.

I see same employee on duty today -- still has his job, as I gotta watch out for him. Whom I have remarked her about in my earlier time....

I see same employee on duty today -- still has his job, as I gotta watch out for him. Whom I have remarked her about in my earlier time.

 – About 2 months ago.

Had a package shipped from Tennessee to California. It was 20 minutes away from the delivery address, and they inexplicably put it on a plane to South Carolina. Now my gifts won’t arrive in time for...

Had a package shipped from Tennessee to California. It was 20 minutes away from the delivery address, and they inexplicably put it on a plane to South Carolina. Now my gifts won’t arrive in time for Christmas. This is after paying extra for guaranteed delivery. UPS suuucks. Never use them again.

 – About 2 months ago.

Incompetent liars! Package was supposed to arrive yesterday; driver claims he tried to deliver it at a time but no one was home - at a time when there were two of us here. Then package was supposed...

Incompetent liars! Package was supposed to arrive yesterday; driver claims he tried to deliver it at a time but no one was home - at a time when there were two of us here. Then package was supposed to be delivered today and we both missed appointments to make sure the house was covered all day - didn't arrive today either. If they can't handle the volume, they either need to get more drivers and/or more trucks!!!! I wish Amazon would use a different delivery method because UPS is NOT cutting it.

 – About 2 months ago.

UPS GO f%@k YOURSELVES...

UPS GO f%@k YOURSELVES

 – About 2 months ago.

If you UPS f%@king bitches can't deliver it by the f%@king date then change the f%@king delivery date. Don't f%@king wake up my god damn family by delivering at f%@king 9 oclock and make me...

If you UPS f%@king bitches can't deliver it by the f%@king date then change the f%@king delivery date. Don't f%@king wake up my god damn family by delivering at f%@king 9 oclock and make me look like the bad guy.

 – About 2 months ago.

Trying to reach customer service via phone (not live chat available only a very very limited bot that can only answer questions already found on the web site, lol) anyway my package will arrive 3 days...

Trying to reach customer service via phone (not live chat available only a very very limited bot that can only answer questions already found on the web site, lol) anyway my package will arrive 3 days late because they are busy. Trying to talk with an agent but stuck at the package tracking number entry... I speak slow, speak fast, over enunciate, etc, 7 times and I am always met with the "sorry I didn't get that" prompt. What is so DAMN HARD about hiring a human???? People need jobs. They are so focused on the profit margin they seem to have forgotten that they are not the only game in town. It's insulting! :(

 – About 2 months ago.

I have had it with UPS on small item deliveries. THEY GET LOST. Happened twice with Snapfish and once with Amazon. USPS woulda been SO MUCH BETTER.......

I have had it with UPS on small item deliveries. THEY GET LOST. Happened twice with Snapfish and once with Amazon. USPS woulda been SO MUCH BETTER....

 – About 2 months ago.

my package was delivered on time to the end of my driveway at the road. UPS is lucky I noticed it before it was stolen. They were supposed to leave it on the front porch. I even made sure my...

my package was delivered on time to the end of my driveway at the road. UPS is lucky I noticed it before it was stolen. They were supposed to leave it on the front porch. I even made sure my laneway was plowed for the delivery.

 – About 2 months ago.

Packake shipped December 15 with a "3-7 day" delivery guarantee. As of today it is scheduled for delivery on December 31 and tracking shows it is heading in the opposite direction of the US...

Packake shipped December 15 with a "3-7 day" delivery guarantee. As of today it is scheduled for delivery on December 31 and tracking shows it is heading in the opposite direction of the US from where i live. Efficiency at its finest!

 – About 2 months ago.

Ordered perfume Wednesday night. Set to receive on Monday. Turns out it's out for delivery today. 😊...

Ordered perfume Wednesday night. Set to receive on Monday. Turns out it's out for delivery today. 😊

 – About 2 months ago.

Rush deliveries should be important, right? Well the dispshits at the BC UPS didn't seem to think so, because they lost my package and refuse to do anything about it. What a bunch of assholes ...

Rush deliveries should be important, right? Well the dispshits at the BC UPS didn't seem to think so, because they lost my package and refuse to do anything about it. What a bunch of assholes

 – About 2 months ago.

My package is also stuck in Ontario, California - been sitting for two days (it's UPS 3 day select) and now the "anticipated" delivery date is 7 days. Suspect it won't make it on time...

My package is also stuck in Ontario, California - been sitting for two days (it's UPS 3 day select) and now the "anticipated" delivery date is 7 days. Suspect it won't make it on time for Christmas...time to ship something from Amazon.

 – About 2 months ago.

They're claiming a weather delay happened in my town yet we've had no severe winter storms for the past week...

They're claiming a weather delay happened in my town yet we've had no severe winter storms for the past week

 – About 2 months ago.

So what do businesses do when their "critical next day air" packages are not delivered until the business is closed?...

So what do businesses do when their "critical next day air" packages are not delivered until the business is closed?

 – About 2 months ago.

My package has been passing through ontario ca for quite awhile, why the hell is it stuck there? Anyone know? The tracking updates haven't told me anything new for 2 days now. Package is now 4...

My package has been passing through ontario ca for quite awhile, why the hell is it stuck there? Anyone know? The tracking updates haven't told me anything new for 2 days now. Package is now 4 days late wtf.

 – About 2 months ago.

I can order two packages one from 5 states away and the other 1 state. Why the hell does ups hold my package hostage for 4 days when it could be delivered before the due date. Now fed ex got my...

I can order two packages one from 5 states away and the other 1 state. Why the hell does ups hold my package hostage for 4 days when it could be delivered before the due date. Now fed ex got my package from 5 states away and had it delivered before 5pm two days later. Ups is a joke.

 – About 2 months ago.

UPS Refuses to Deliver to Northern Ontario

FALSE ADVERTISING & FAILURE TO PERFORM ON A CONTRACT.

UPS Guarantees the following on their website for the UPS Worldwide Saver...

UPS Refuses to Deliver to Northern Ontario

FALSE ADVERTISING & FAILURE TO PERFORM ON A CONTRACT.

UPS Guarantees the following on their website for the UPS Worldwide Saver Service to Canada from the United States.

UPS Worldwide Saver

International express shipments with guaranteed end of day delivery

Next business day delivery by the end of day to Canada
Second business day delivery by end of day to Mexico and major metropolitan areas worldwide
Day-definite delivery by the end of the business day to other locations worldwide, depending on destination
Door-to-door service with in-house customs clearance
Up to three delivery attempts

TOTAL BREECH OF CONTRACT. I ordered a package from the US to be sent to Sudbury, Ontario, a substantially populated city in Northern Ontario. UPS took the package to it's depot in New Hope, and refused any delivery from there. They made NO ATTEMPTS to deliver to the verified address. They refused to provide an address where the item could be picked up. They refused to tell me the location of the package. And after dealing with their RUDE customer service agents, wasting my time & raising my blood pressure, they updated their website that the "Customer Refused Delivery", when THEY REFUSED TO DELIVER.

It's time for a CLASS ACTION LAWSUIT. False Advertising. Breech of Contract. Unjust Enrichment

 – About 2 months ago.

Last week I ordered an item from Amazon as a Christmas present. It was one small item and I was told it would be delivered today, Dec 19. It's nearly 5pm and no delivery. I went to track the order...

Last week I ordered an item from Amazon as a Christmas present. It was one small item and I was told it would be delivered today, Dec 19. It's nearly 5pm and no delivery. I went to track the order and it now says my delivery is behind schedule, but UPS is working to make sure it doesn't affect my delivery time, and it can still arrive by tomorrow. I tracked the package and strangely it says it arrived at a package facility in my town this morning at 10:20 am. Half an hour later, it says the same thing, it arrived at a package facility in my town. That was the last update. I assume this means it's just sitting in the delivery truck? I know this is a busy time of year, but I'm getting a bit antsy as it's a Christmas present and I'm hoping it'll actually arrive before Christmas. I can't help not being confident in UPS as the delivery folks we have in this area always seem to get my address confused (honestly, we've been dealing with this for over 40 years). Strangely I don't seem to have this problem with either USPS or FedEx. Hmm.

 – About 2 months ago.

UPS sucks.Every time you have a delivery that needs a signature they send you an arrival warning, with a timeframe...but then they just keep pushing it out. Today starts with a commitment between 9:45...

UPS sucks.Every time you have a delivery that needs a signature they send you an arrival warning, with a timeframe...but then they just keep pushing it out. Today starts with a commitment between 9:45 - 12:45. At 12:15 I get a new email saying 11:45 - 3:45. I'm sure some time this afternoon I will get another saying by end of day.

 – About 2 months ago.

Sent me to Rutherford (NJ), email told me the package was there. Drove after work rush hour traffic. Arrive, one person working, guy in front of me, no one can find the guys phone he ordered. After...

Sent me to Rutherford (NJ), email told me the package was there. Drove after work rush hour traffic. Arrive, one person working, guy in front of me, no one can find the guys phone he ordered. After waiting a half hour they tell me my package isn't there that it is in Saddle Brook. Don't worry they are open at 8am tomorrow the lady tells me. Hey lady I f***ing work for a living. I usually get home in about an hour but my commute turns into over 3 hours in rush hour/holiday traffic and still have no package. Day 2-I go to Saddle Brook, which is only 10 minutes from my place, at 8 AM. I'm told that the package hasn't arrived yet, the packages
now go to Lyndhurst first and then to Saddle Brook (this I'm told was a
recent change and Lynhurst has no counter for pickup). I am guessing this
change was just to add an extra layer of f*ck up to the UPS procedure.
So the guy at the counter tells me he will call me when the package arrives
this afternoon. Of course this afternoon I have to be somewhere. UPS
SUCKS. IT SUCKS BIG TIME.

 – About 2 months ago.

OMG - UPS f%@kING SUCKS!!!
My package is almost two weeks late, and the customer service is not telling me when I can expect to get my package.
I'm going on an extended Christmas...

OMG - UPS f%@kING SUCKS!!!
My package is almost two weeks late, and the customer service is not telling me when I can expect to get my package.
I'm going on an extended Christmas holiday, so I most likely won't be able to receive this package in time.
f%@k UPS and its terrible and disorganized operations and f%@kING terrible customer service.
f%@k UPS.

 – About 2 months ago.

I see trees of green, red roses too
I see them bloom for me and you
And I think to myself what a wonderful world

I see skies of blue and clouds of white
The bright...

I see trees of green, red roses too
I see them bloom for me and you
And I think to myself what a wonderful world

I see skies of blue and clouds of white
The bright blessed day, the dark sacred night
And I think to myself what a wonderful world

The colors of the rainbow so pretty in the sky
Are also on the faces of people going by
I see friends shaking hands saying how do you do
They're really saying I love you

I hear babies crying, I watch them grow
They'll learn much more than I'll never know
And I think to myself what a wonderful world
Yes I think to myself what a wonderful world

 – About 2 months ago.

To the ups employee who commented below me that no one needs their items urgently because none of us bought organs, GO f%@k YOURSELF. You have no idea what we bought and how urgently we need it. And...

To the ups employee who commented below me that no one needs their items urgently because none of us bought organs, GO f%@k YOURSELF. You have no idea what we bought and how urgently we need it. And yea when deliveries are 13 days Late yes we can complain. Ups didn’t deliver our packages for free...we paid them and they didn’t do it so take your piece of shit ignorant ass elsewhere you f%@king useless prick

 – About 2 months ago.

UPS rarely takes an extra day. Maybe 30-35 home deliveries a year. Maybe 1 is a day late by UPS holding it due to over flow.

Plus, almost all I get from a drill to dog treats never need...

UPS rarely takes an extra day. Maybe 30-35 home deliveries a year. Maybe 1 is a day late by UPS holding it due to over flow.

Plus, almost all I get from a drill to dog treats never need to get here in 2-3 days. If I order some shoes set to arrive Wednesday and they arrive even on Friday. It's not that big of a thing. It's like your In & Out Cheeseburger taking a WHOLE 5-minutes.

People need to calm down. I'm not saying those that can show proof their item was picked up in Texas and went to Arizona and back to Texas and it took 13-14 days. I understand that. Yet, let's be totally honest. You or I don't need whatever we ordered on that day it was expected.

I do fault UPS & Amazon not updating late shipments earlier. That is not right for folks to that track and it shows out for delivery and it'll be there by 8pm and doesn't make it and tracking changes to next day at 10pm. That is not right. Those customers have a legitimate gripe.

None of us are receiving organs and just need to chill out that our PEEPS eye glass cleaner arrived a day late. It's not that big of a damn deal.

 – About 2 months ago.

I have to sign for an important package. First it was out on truck for 10:30-12-30.
At 12 this became 7:30-8:30. Now it is “delayed”. I took a god damn day off just to make sure I could be...

I have to sign for an important package. First it was out on truck for 10:30-12-30.
At 12 this became 7:30-8:30. Now it is “delayed”. I took a god damn day off just to make sure I could be home to sign . This after last shipment took 6 days of out o truck before it ever showed up. f%@k you UPS. I will not purchase anything that ships via your service ever again

 – About 2 months ago.

Made an important discreet order. Payment has been processed then nothing happens for a week. I was told 10 days from moment of order to delivery to my door from an actual employee. My package has...

Made an important discreet order. Payment has been processed then nothing happens for a week. I was told 10 days from moment of order to delivery to my door from an actual employee. My package has been waiting to ship ever since day 2 but never updated. I contact the store and they tell me they me it's because theres just so many orders being made and other orders priorities. A few more days nothing still, I contact them again. They don't even respond with words, they just text me a tracking number hours later. The store literally just "sent" my package when I contacted them this time wtf. My orders suppose to arrive by the 18, then it updated to 19, now it says 23. Here's the kicker, I checked the forums and reviews on my product, people who clearly ordered after me received their product last week while mine was stuck in "preparing to ship" for over a week. Now its stuck in Korea. 9 days of a company forgetting to literally send your order and now its stuck in korea delayed to oblivion and I dont know when it will actually get here. I was the only order out of the bunch to get treated this way and UPS EXPEDITE is slow AF more than 11 days. Seriously want a refund.

 – About 2 months ago.

After nearly a week and a half of "weather delays" and "operating conditions" messages, my package finally arrived. Yay! UPS still sucks though....

After nearly a week and a half of "weather delays" and "operating conditions" messages, my package finally arrived. Yay! UPS still sucks though.

 – About 2 months ago.

Now delayed 13 days. :) Sent email to them, no response. I guess call them won't work either according to you guys' responses below....

Now delayed 13 days. :) Sent email to them, no response. I guess call them won't work either according to you guys' responses below.

 – About 2 months ago.

Sounds like we all have the same ugly experience with UPS. Horrible service. Lies and incompetence.

UPS CEO is David Abney dabney@ups.com if you want to email him directly.

Sounds like we all have the same ugly experience with UPS. Horrible service. Lies and incompetence.

UPS CEO is David Abney dabney@ups.com if you want to email him directly.

Last Tuesday I was told my package would arrive the next day Wednesday. Wednesday I was told It was coming Thursday. Thursday I was told Friday. Friday I was told Saturday. Saturday I was told Monday. Monday I was told Tuesday (today). Today I was told they have no idea when it will arrive. It arrived in Oakland, CA (5 minutes away from my home) last Tuesday and then on Thursday it went to Dallas then Houston and then back to Oakland and no one knows why.

I’ve also been told it’s been riding around in a truck for days and the driver(s) have not finished their routes. I’ve been promised 3 callbacks which never happened. I also received 3 emails from UPS each day for 8 days telling me 3 different delivery windows then a fourth email each day saying rescheduled for tomorrow.

I’ve given up.

 – About 2 months ago.

Have a holly, jolly Christmas
It's the best time of the year
I don't know if there'll be snow
But have a cup of cheer
Have a holly, jolly Christmas
And when...

Have a holly, jolly Christmas
It's the best time of the year
I don't know if there'll be snow
But have a cup of cheer
Have a holly, jolly Christmas
And when you walk down the street
Say hello to friends you know
And everyone you meet
Oh, ho the mistletoe
Hung where you can see
Somebody waits for you
Kiss her once for me
Have a holly, jolly Christmas
And in case you didn't hear
Oh by golly have a holly jolly Christmas
This year!!!

 – About 2 months ago.

Can anyone tell me why my package from CA to KY would do this: go to Hodgkins,IL then to Addison, IL then back to Hodgkins 24 hours later?...

Can anyone tell me why my package from CA to KY would do this: go to Hodgkins,IL then to Addison, IL then back to Hodgkins 24 hours later?

 – About 2 months ago.

After giving a notice, they will not put your package to the ups access point next day and the information page still says they will deliver the package the next business day. However, i can't...

After giving a notice, they will not put your package to the ups access point next day and the information page still says they will deliver the package the next business day. However, i can't find my package at the UPS access point also nobody delivery it to me.

 – About 2 months ago.

Package now out for delivery for 7 days now, so far 10 days to ship a 3 to 5 day shipment. Ups has really gone bad. Nobody can give you an answer so they lie. Was told 3 days in row it was on truck...

Package now out for delivery for 7 days now, so far 10 days to ship a 3 to 5 day shipment. Ups has really gone bad. Nobody can give you an answer so they lie. Was told 3 days in row it was on truck and will b delivered, but it has actually never been loaded on truck after 5 days in same location. Becoming a terrible company to do business with!!

 – About 2 months ago.

1Z976Y020388347098. Package is more than 10 days late. Past 5 days it's been "out for delivery" and has not shown up. Nobody can give me an answer to when I am going to get it. Total...

1Z976Y020388347098. Package is more than 10 days late. Past 5 days it's been "out for delivery" and has not shown up. Nobody can give me an answer to when I am going to get it. Total mess.

 – About 2 months ago.

Delayed 12 days, still ‘Destination Scan’ :) ups suuuuuucks...

Delayed 12 days, still ‘Destination Scan’ :) ups suuuuuucks

 – About 2 months ago.

They basically tried to blame me for my package being stolen. ...

They basically tried to blame me for my package being stolen.

 – About 2 months ago.

Merry Christmas Everybody. 😊...

Merry Christmas Everybody. 😊

 – About 2 months ago.

What else can I say that hasn't already been said. Yes, anything that UPS does, sucks. Somehow USPS can get a package across the entire country in 2-3 days and UPS takes a week. USPS may not...

What else can I say that hasn't already been said. Yes, anything that UPS does, sucks. Somehow USPS can get a package across the entire country in 2-3 days and UPS takes a week. USPS may not deliver on Sunday but they keep moving packages. UPS shuts down on the weekend. UPS will die a slow death with this kind of service and won't even realize it while it's happening. Typical of companies with bad customer service, they think they can continue on forever and that somehow people aren't noticing.

 – About 2 months ago.

My package is 4 days late. The tracking site says it's scheduled to arrive yesterday. Guess I'll need a time machine.
All customer support can say is it's at the facility and may or...

My package is 4 days late. The tracking site says it's scheduled to arrive yesterday. Guess I'll need a time machine.
All customer support can say is it's at the facility and may or may not be delivered today.

i'll never use UPS for anything. Ever.

 – About 2 months ago.

They clearly lie on the tracking info they provide. My package was allegedly going to be delivered every day for a week according to their system and customer service reps. Now after 8 days they say...

They clearly lie on the tracking info they provide. My package was allegedly going to be delivered every day for a week according to their system and customer service reps. Now after 8 days they say it is at the facility but they have no idea when it will be delivered to me.

 – About 2 months ago.

UPS lost birthday presents and christmas presents to be delivered to the people I love most in the world and won't deal directly with this, because I used a third party website to book the...

UPS lost birthday presents and christmas presents to be delivered to the people I love most in the world and won't deal directly with this, because I used a third party website to book the delivery! Will.Never.Use.Again...

 – About 2 months ago.

Its amazing how incompetent UPS is, first my package form Amazon arrives from LA to Oakland, CA (destination San Jose) then the morning it is ready to be delivered (and i took the day off to be home...

Its amazing how incompetent UPS is, first my package form Amazon arrives from LA to Oakland, CA (destination San Jose) then the morning it is ready to be delivered (and i took the day off to be home to receive it) instead of San Jose, it goes to Sacramento, CA, then the same day later it comes BACK to San Jose but deliveries are closed.

So its day 2, package is in San Jose and ready to be delivered except....they forgot to put it on the truck for delivery, I talk to Customer Service (which is a complete oxymoron) and told me it will have to be delivered tomorrow. I ask why can you just call the driver.... her response "we don't have a way to call the driver" UPS has a fleet or truck and planes BUT no phones...

Since they wasted my PTO and all Amazon and UPS can do is give me a an apology and take no consequence for there in competences.

So I told amazon (the shipper) to return package back to sender, and to send me another one, at the end of the day it going to cost Amazon and UPS more money to ship around a 80 LB rowing machine. But UPS and Amazon aren't done f%@king up yet.

Round 2....!

After refusing the package the new one was suppose to be sent over the weekend, (Dec 14) well monday morning (Dec16) no package.... This time its Amazon fault for using UPS instead of FedEx after f%@king up royally the second time

And they have the ball to lie on the Tracking information too as to cover there tracks its amazing, not only are they incompetent they are unscrupulous.

1Z58F2V00253071952

Lesson Learned.

If your an amazon prime member and not in desperate need of the item tell Amazon to refuse the package they f%@k up on and RESEND and demand FedEx, and i've been able to do this before. If Amazon wont and your a Prime Member, remeber they want to waste your time and money (Prime Cost) then waste theirs, these companies don't care about individual customer experience they care about there monthly/quarterly/yearly Bottom line.

What blows my mind additional is there excuse is that "its holiday and we are busy", WRONG as the customer that is not my responsibility, even if that was so, they waste more time by not doing the job correctly which only exacerbate the "busy" problem by creating more work.

Late/slow delivery or not enough truck would be much more excusable to "holiday rush" this is just plan incompetent.

 – About 2 months ago.

Package (books from Amazon) was shipped UPS SurePost - to be delivered in the end to the recipient via USPS. UPS unilaterally decided to deliver itself to a prison who requires USPS and prison...

Package (books from Amazon) was shipped UPS SurePost - to be delivered in the end to the recipient via USPS. UPS unilaterally decided to deliver itself to a prison who requires USPS and prison refused delivery. Of course UPS knew exactly what would happen. I have chats, etc. with promises by UPS for USPS delivery by today. Ha! And...this is not the first time of the same UPS fail to not hand off the package to USPS for final delivery as per SurePost service. Major fail.

 – About 2 months ago.

UPS sucks! my package has been delayed for two weeks. No one is able to tell me where my package is. Let along when it's going to be delivered....

UPS sucks! my package has been delayed for two weeks. No one is able to tell me where my package is. Let along when it's going to be delivered.