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UPS® Sucks!

@SuckyUPS
Frustrated with UPS® service? Seem to be banging your head against a desk when talking to Customer Service? Join over 12,340 people in a public venting!
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Founded
1907
Address
55 Glenlake Parkway, N.E., Atlanta, Georgia 30328
Chief Executive Officer
David P. Abney
Total Compensation (2016)
$13.7m (SEC DEF 14A Filing)

 – About 19 hours ago.

UPS SUCKS! ????
COSTCO SUCKS either by encouraging UPS.
They don’t care about you.
You’re just a drop in the ocean
UPS????

(Wow, makes me feel good ????)

UPS SUCKS! ????
COSTCO SUCKS either by encouraging UPS.
They don’t care about you.
You’re just a drop in the ocean
UPS????

(Wow, makes me feel good ????)

Thanks to ups-sucks.net

 – About 1 Day ago.

Brought me a box that was soaked mid way through the entire thing. How does this even happen? Item inside was water damaged and their dumb policies make me refuse it and go after the company for a...

Brought me a box that was soaked mid way through the entire thing. How does this even happen? Item inside was water damaged and their dumb policies make me refuse it and go after the company for a refund. Ugh, I dislike that UPS is forced on me by companies.

 – About 1 Day ago.

Took a day off of my landscaping job that is dwindling down for the season to go to the orientation that UPS scheduled me for, only to have the manager very rudely tell me orientations were on Mondays...

Took a day off of my landscaping job that is dwindling down for the season to go to the orientation that UPS scheduled me for, only to have the manager very rudely tell me orientations were on Mondays and to go home. They cost me close to $300 today and wasted my time, then were f%@king rude about it. Not only did I quit a job I hadn't really started yet today at the UPS, I'm never going to use their services again.

 – About 2 days ago.

My package has been sitting at the destination facility for 7 days. Today I called ups and they said I needed to file a claim. I followed the instructions in the email they sent me. Now they are...

My package has been sitting at the destination facility for 7 days. Today I called ups and they said I needed to file a claim. I followed the instructions in the email they sent me. Now they are saying they sent me an email to confirm my email address and the email hasn’t been received to inbox or spam. It’s now 4 hours later and no email. I think it’s clear that they don’t want people to be able to successfully file claims. They’d just prefer consumers and shippers be out millions of dollars each year.

 – About 2 days ago.

My package arrived at the city I live in on the 25th…..it’s now the 29th and it’s still just sitting there pending processing…..WTF?...

My package arrived at the city I live in on the 25th…..it’s now the 29th and it’s still just sitting there pending processing…..WTF?

 – About 5 days ago.

UPS total failure to deliver Amazon purchases!!

Totally unreliable!!...

UPS total failure to deliver Amazon purchases!!

Totally unreliable!!

 – About 1 Week ago.

They've sucked for years. If they're ground map tells you two days, tack on an extra 5 or 6 days. Even in the middle of summer, no holidays. UPS will scan your packages for 3 days straight in...

They've sucked for years. If they're ground map tells you two days, tack on an extra 5 or 6 days. Even in the middle of summer, no holidays. UPS will scan your packages for 3 days straight in the same location to make it look like they're doing something. I'm a retired telephone engineer, never worked for any delivery company. FedEx is the Mercedes of delivery and UPS is the Turd (cause turds are brown - like their slogan what can brown do for you). Just a sh!tty delivery company.

 – About 1 Week ago.

What's the point of getting my package to my state, 30 mins away, then letting it just sit there for a full day? It was supposed to come today, but considering it hasn't moved in 16 hours, and...

What's the point of getting my package to my state, 30 mins away, then letting it just sit there for a full day? It was supposed to come today, but considering it hasn't moved in 16 hours, and didnt brave the 30 minute trek to the depot, it looks like it wont be on time. It's very frustrating and annoying to know that I could drive to get it myself much faster and without the bs. Really UPS? You cant move a trailer 20 miles to get your customers their orders? Its pathetic. I'd be embarrassed

 – About 1 Week ago.

Stop shipping with this company, they are f,ups. when i get deliveries to my P.O. Box, i get my delivery, no issues, all good. ...

Stop shipping with this company, they are f,ups. when i get deliveries to my P.O. Box, i get my delivery, no issues, all good.

 – About 2 weeks ago.

Where the heck is the t-shirt I ordered 20 days ago…and to use the UPS tracking site is a joke!

I am 0-2 in using UPS…will not ise them if at all possible…and will try to get a...

Where the heck is the t-shirt I ordered 20 days ago…and to use the UPS tracking site is a joke!

I am 0-2 in using UPS…will not ise them if at all possible…and will try to get a refund for the second time!

They are horrible!

 – About 2 weeks ago.

Aren't Air deliveries supposed to take priority? Isnt that why you would pay $100 to ship 2 lbs? So why is my driver delivering Ground packages before an Air? Yeah, you have until 1:30 IF YOU NEED...

Aren't Air deliveries supposed to take priority? Isnt that why you would pay $100 to ship 2 lbs? So why is my driver delivering Ground packages before an Air? Yeah, you have until 1:30 IF YOU NEED IT, but its supposed to go in order of package class. It's so UPS to say f it and do what they want. Way to find a way to piss off customers UPS, you guys are real gems.

 – About 2 weeks ago.

I don't think I've had a package come through UPS on time or without a problem once in the last 5 years or so. Every single time, I'll get an "arrive by" date that will spend the...

I don't think I've had a package come through UPS on time or without a problem once in the last 5 years or so. Every single time, I'll get an "arrive by" date that will spend the next two weeks getting shifted back, over and over again. By far the worst shipping company available.

 – About 2 weeks ago.

UPS had my item last week. Said they "attempted delivery" during a federal holiday. They then said they gave the package to USPS. USPS did not receive the package for another 5 days.
...

UPS had my item last week. Said they "attempted delivery" during a federal holiday. They then said they gave the package to USPS. USPS did not receive the package for another 5 days.

 – About 2 weeks ago.

UPS 3 Day Select took 13 days ??? My package departed from Louisville KY to South Charleston,WV - Roanoke VA - Phoenix,AZ - Goodyear AZ - Back to Louisville,KY - South Charleston,WV a second time and...

UPS 3 Day Select took 13 days ??? My package departed from Louisville KY to South Charleston,WV - Roanoke VA - Phoenix,AZ - Goodyear AZ - Back to Louisville,KY - South Charleston,WV a second time and again to Roanoke,VA to Tampa,FL - Jacksonville,FL - Richmond,VA - Gaithersburg,MD - Salisbury,MD - Then to Hodgkin,IL - Baltimore,MD then to Salisbury,MD for a second time and finally to Chincoteague,VA for my delivery. This is worse than dumb and dumber…The most Stupid route I’ve ever seen ??? “ Ridiculous! “

 – About 3 weeks ago.

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- They hang out for a minute to check it out. “I’m...

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- They hang out for a minute to check it out. “I’m interested… but… maybe…”

- And then they hit the back button and check out the other search results instead.

- Bottom line – you got an eyeball, but nothing else to show for it.

- There they go.

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 – About 3 weeks ago.

Last year they claimed a delivery that never occurred which oddly, they then delivered 6 weeks later on my porch?
Now my package has been sitting in my cities facility for 2 weeks according to...

Last year they claimed a delivery that never occurred which oddly, they then delivered 6 weeks later on my porch?
Now my package has been sitting in my cities facility for 2 weeks according to tracking. Can’t get a human being to ask why i don’t have it

 – About 3 weeks ago.

You folks are complaining about not getting your items or getting them late. Try shipping through them and after damaging the merchandise they leave the seller high and dry when comes to filing a...

You folks are complaining about not getting your items or getting them late. Try shipping through them and after damaging the merchandise they leave the seller high and dry when comes to filing a claim.You may have not got your item in one piece but the seller is out the money. Its almost impossible to file a claim on line and there customer service seems completely clueless.Its all figured into the plan. Make it so difficult you wont try.
Iwill go back to USPS..they suck less

 – About 3 weeks ago.

UPS constantly claims they have delivered a package and then there is no package to be found. Are these guys given a reading test for both numbers and maps ? Apparently not....Tired of claims of...

UPS constantly claims they have delivered a package and then there is no package to be found. Are these guys given a reading test for both numbers and maps ? Apparently not....Tired of claims of delivery, me hunting all over the neighborhood and then hours after it was supposedly delivered to my front door = a neighbor from blocks away shows up with the package. Looking for something again today....I think the delivery people steal half of the "missing" packages, especially if they think it's something electronic or re-sellable. Terrible tracking. Hate them so much !!

 – About 3 weeks ago.

Hate UPS? Read FedEx comments....

Hate UPS? Read FedEx comments.

 – About 3 weeks ago.

UPS Literally got my house address wrong for 3 times...and they said i wasnt home, which is all cap since there was always somebody home and aint nobody ring our bell or none. And now I gotta reclaim...

UPS Literally got my house address wrong for 3 times...and they said i wasnt home, which is all cap since there was always somebody home and aint nobody ring our bell or none. And now I gotta reclaim my package just because of their stupid ass. I aint ever had such issues with other delivery companies!!!

 – About 3 weeks ago.

I hate UPS so much. I don't understand why retailers don't give you the option to choose which company you want to deliver your package. The UPS guy on my route seems to just drive by my...

I hate UPS so much. I don't understand why retailers don't give you the option to choose which company you want to deliver your package. The UPS guy on my route seems to just drive by my apartment without even trying to get in. Once they are at the door the landlord opens the door. There is also a sign that says the back door is wide open. Amazon, FedEx, DoorDash, etc. Delivery ppl can figure this out, but not UPS. Instead they drop my package off at some dusty CVS in the hood where the parking lot is a nightmare and there is only one person working so you have to wait on a long line. But this latest feat was their best magic trick, in the tracking it said they dropped it off there, but I went through the nightmare line and traffic, only to discover the package is not there. I paid for 3 day shipping because I needed the item by October 25. It is now November 9 and I don't have the package. Now when I put in the tracking number the UPS site just says loading. UPS you are supposed to deliver packages, but instead you lose, steal, and abuse packages.

 – About 3 weeks ago.

Every single time I have a package shipped to me via UPS there's a delay. Even if it does miraculously get delivered on time, expect the package to look like it traveled through a warzone....

Every single time I have a package shipped to me via UPS there's a delay. Even if it does miraculously get delivered on time, expect the package to look like it traveled through a warzone.

 – About 4 weeks ago.

Contact UPS if you have low blood pressure, if you like rabbit holes, automated customer disservice, and talking with people who cannot answer a single off script question with asking unrelated,...

Contact UPS if you have low blood pressure, if you like rabbit holes, automated customer disservice, and talking with people who cannot answer a single off script question with asking unrelated, non-productive questions of their own, before apologizing for not being able to help you.

Their motto should be something like: "You're lucky when we're lucky ". If you have had several experiences with UPS, chances are better than half of them were awful, dismal, terrible, or "D", all of the above.

It is difficult to get a UPS person to talk with you, and even more difficult to get the same answer from more than one of them.

It's amazing they have anything that could be called a "success rate". I just don't understand why businesses would contract UPS for package handling.

 – About 4 weeks ago.

I got an email stating that my package was out for delivery. 2 min later another email stating that the package missed by the recipient. I called them to have them call me or text me to say when they...

I got an email stating that my package was out for delivery. 2 min later another email stating that the package missed by the recipient. I called them to have them call me or text me to say when they are here cause I don't have a buzzer to my apartment or I can have it delivered to another friends place or I could pick it up. He said it would take a few days to reset it up for another house or pick up and said he will note that they will call or text. Got neither the next day and missed the delivery. Then they told me that oh that agent was wrong and a driver cannot do that. I wish companies would boycott UPS using them for deliveries.

 – About 4 weeks ago.

UPS is AWFUL and I hate that the USPS works with them. I ordered something in October. It was picked up by UPS BUT they lost the package!!! ...

UPS is AWFUL and I hate that the USPS works with them. I ordered something in October. It was picked up by UPS BUT they lost the package!!!

 – About 4 weeks ago.

they can't delivery my packages today because they said there was a break down in their local facility and further delivery will be unknown when. WTF do they only have one facility...

they can't delivery my packages today because they said there was a break down in their local facility and further delivery will be unknown when. WTF do they only have one facility or............f%@king ups.

 – About 1 Month ago.

UPS IS A LYING SACK OF SHIT
they said they delivered something and they didn't
why are they so bad at their ONE JOB...

UPS IS A LYING SACK OF SHIT
they said they delivered something and they didn't
why are they so bad at their ONE JOB

 – About 1 Month ago.

UPS CSR SYSTEM SUCKS!!! ...

UPS CSR SYSTEM SUCKS!!!

 – About 1 Month ago.

Oh boy I guess my package missed its once every 24-36 hour movement attempt. Arrived in my state at 6:30 last night but no movement since, and it only needed to travel another 30 minutes max. How...

Oh boy I guess my package missed its once every 24-36 hour movement attempt. Arrived in my state at 6:30 last night but no movement since, and it only needed to travel another 30 minutes max. How pathetic is that? Ups takes 3 days to move 3 states, then fails to move the last 18 miles so package can be on time. Maybe if they actually tried to keep things moving, and tried transporting things like they are paid for, instead of actively looking for reasons not to deliver things on time, there wouldn't be 10's of 1000's of complaints. I've never seen any big company try so little to achieve their stated purpose. It's like UPS tries to fail just to show how important they are. It's weird but it's like UPS has a serious ego problem.

 – About 1 Month ago.

I think its kind of fun how trying to find the package that THEY lost is a Kafka-esque maze of dumbassery that leads absolutely no where and is designed to frustrate you into giving up and accepting...

I think its kind of fun how trying to find the package that THEY lost is a Kafka-esque maze of dumbassery that leads absolutely no where and is designed to frustrate you into giving up and accepting you should only use the post office from here on out. I also enjoy how they say right on the 800 number no one can help you, to file a claim on the website. But you can't use the website unless you have an account. Ah! Well played, UPS! So after they collect your information to sell it to third parties and you are able to find find the place on the site to file the lost package claim they say your package cannot have a claim filed upon it. Happy days are here again! I have wasted an hour trying to just get a response on your mistake, only to be told to screw off and that I cannot be helped. I certainly hope my kid's Halloween costume will enjoy living out the rest of it's days in a UPS facility in Rossford Ohio instead of, you know, being delivered. What a bunch of turds.

 – About 1 Month ago.

I am genuinely amazed at how predictably terrible UPS is in comparison to their competitors. I truly cannot recall the last time I had a UPS package arrive on time with no issues. Meanwhile, the...

I am genuinely amazed at how predictably terrible UPS is in comparison to their competitors. I truly cannot recall the last time I had a UPS package arrive on time with no issues. Meanwhile, the deliver date for USPS, and FedEx hardly ever changes, and sometimes arrives a day early. I have a really hard time understanding how UPS is still doing any business, their delivery service is shockingly incapable in comparison to competitors.

 – About 1 Month ago.

Screwed up again UPS. My propane heater I ordered off Amazon was rescheduled to be delivered on October 26th by 7pm and it didn't show a second time. No delivery truck all day and no way they...

Screwed up again UPS. My propane heater I ordered off Amazon was rescheduled to be delivered on October 26th by 7pm and it didn't show a second time. No delivery truck all day and no way they could find address in the middle of Fallon Nevadas 6:30pm sunset making it impossible to see rural housing. Thank you so much for being inconsiderate and not caring that my delivery missing means we must endure 24 degree temperature at night without any means of heat as we live on solar and propane methods. This was supposed to help us stay warm. Why do I pay for Amazon prime to be stuck with a delivery service like ups. I don't have these issues with FedEx or USPS deliver stuff. They have gotten familier with the area because the same FedEx guy delivers our FedEx packages. He even calls us if he has delivery issues. Unlike ups who doesn't call even though we provide contact info

 – About 1 Month ago.

The package arrived at usp on 10/20 and I just got the delivery date today (10/26) that it would be delivered today. The tracking read that the package left a ups center late in the afternoon today...

The package arrived at usp on 10/20 and I just got the delivery date today (10/26) that it would be delivered today. The tracking read that the package left a ups center late in the afternoon today from Spokane Wahington approximately 450 miles from here. I called their customer service and they stated that it was due to be delivered on 10/31 or 11 days from when it was sent where their website says 4 days for delivery. Is it a lack of workers, too much internet orders or what? Awful service for this package.

 – About 1 Month ago.

Ordered propane heater off Amazon because we live off grid using propane and solar. At night it's hitting 25 degree with no heat source to keep me warm. Was due for delivery on October 25th by...

Ordered propane heater off Amazon because we live off grid using propane and solar. At night it's hitting 25 degree with no heat source to keep me warm. Was due for delivery on October 25th by 7pm in Fallon Nevada.

October 23rd (ordered)
October 24th at 4:51pm departed Salem Oregon
October 24th at 12:38 arrived to lanthrop CA and departed at 8:22pm

October 25th at 12:51am arrived to sparks NV.
4:56am processed in sparks NV.
5:00am loaded on vehicle for delivery
10:25am out for delivery Fallon Nevada

October 25th at 1:01pm it was marked delivered to front porch (it was not) I filed a complaint and there was no update until 9pm when the route finally updated. Now it does this

October 25th at 9pm these updates show up

4:59pm departed sparks facility
5:27pm arrived at sparks facility
6:21pm departed sparks facility
October 26th 2:48am arrived in Ontario CA

Now it's expected to arrive today by 7pm and it has completely left the state of Nevada in which it is supposed to be delivered in. How is this acceptable.

 – About 1 Month ago.

Why is ups tracking so terrible and what's the point if even the employees say scand means nothing? My package arrived at my local distro but then nothing else happened. Cs says that the scans are...

Why is ups tracking so terrible and what's the point if even the employees say scand means nothing? My package arrived at my local distro but then nothing else happened. Cs says that the scans are just logical, they have no real clue where anything is, only where they are supposed to be. So what's the point? Another late/lost package from ups, imagine my surprise.

 – About 1 Month ago.

I work during the day. I have no one to sign for a package. They must hire idiots to deliver packages because they said on the note on my door that they would leave the package at a station on the...

I work during the day. I have no one to sign for a package. They must hire idiots to deliver packages because they said on the note on my door that they would leave the package at a station on the other side of town. There is a station less than half that distance from my house. What a bunch of idiots. Ups sucks!

 – About 1 Month ago.

Now these high school drop outs make one attempt to deliver. Attempt isn’t even the appropriate adjective. They go to a building, if they can’t get in the take your package to Drop facility and...

Now these high school drop outs make one attempt to deliver. Attempt isn’t even the appropriate adjective. They go to a building, if they can’t get in the take your package to Drop facility and wait for you to come pick it up. They used to make at least 3 attempts for delivery. Not anymore. I’m disabled, can’t get to your pick up point. Asked UPS to re-deliver to me. They never did. Instead UPS said they delivered back to to sender at sender’s request. When I called sender they told me they’ve been having a lot of problems with UPS and they never requested it back and they’ll resend. Thanks UPS, you picked a fitting color for your company banner; dog shit.

 – About 1 Month ago.

I was literally sitting on my couch and someone slaps a sticker on my door and disappears, no knock, no doorbell. The sticker says that it needs a signature and there was no one home to sign for it...

I was literally sitting on my couch and someone slaps a sticker on my door and disappears, no knock, no doorbell. The sticker says that it needs a signature and there was no one home to sign for it so I have to wait two days to pick it at a UPS store. Are you kidding me? I was right here! If you’d actually rung the doorbell before bolting back to your truck, I’d have my package and you’d get credit for your delivery! Lazy moron!

 – About 1 Month ago.

Constantly late and damaged packages, to include rude staff and drivers, along with non-existent customer service. All the aforementioned, and UPS has the nerve to do this (this notice came in an...

Constantly late and damaged packages, to include rude staff and drivers, along with non-existent customer service. All the aforementioned, and UPS has the nerve to do this (this notice came in an email from them):

The following changes will take effect on December 27, 2022:

• The rates for UPS® Ground, UPS Air and International will increase an average net 6.9%.
• UPS Air Freight rates within and between the U.S., Canada, and Puerto Rico will increase an average net 6.2%.

 – About 1 Month ago.

Good luck ever talking to a human who can actually help you out. They now charge $7.99 to pick up your package after their app isn’t working so you had no idea what time to be home to sign for it. ...

Good luck ever talking to a human who can actually help you out. They now charge $7.99 to pick up your package after their app isn’t working so you had no idea what time to be home to sign for it. Back to the sender it goes. This isn’t the first time unfortunately. Guess who loses…. Me.

 – About 1 Month ago.

They refuse to leave the package. But I’m supposed to be home all day until 7:pm waiting for their appearance. I had no problem because I told my driver to leave it. Than UPS decided they would not...

They refuse to leave the package. But I’m supposed to be home all day until 7:pm waiting for their appearance. I had no problem because I told my driver to leave it. Than UPS decided they would not allow that even though there had been no problems,I had to be home. Who is home in the daytime? NO ONE! Who does UPS think they are that they can dictate to me and deliver when ever they feel like. I’m just supposed to be here waiting! Stop using UPS to ship!!!

 – About 1 Month ago.

UPS sucks bc literally, no matter what service you pay for, theres always a problem. Today it's a next day air that says it's on time, the flight departed and landed, but tracking wont update....

UPS sucks bc literally, no matter what service you pay for, theres always a problem. Today it's a next day air that says it's on time, the flight departed and landed, but tracking wont update. So the customer is left to wonder "did just my package not make it?", "is it just the tracking?", "did it get lost?". No other delivery company has these chronic issues and it makes an incredibly stressful situation. I wish companies wouldn't use UPS. I'm so sick of paying extra for the purpose of making it less stressful, only to have UPS f%@k up anyways.

 – About 1 Month ago.

UPS uses Google Maps to find addresses. I have lived in my address for 2 years come December and they still cannot find my address. I just got a phone returned to send on 'Invalid Address'...

UPS uses Google Maps to find addresses. I have lived in my address for 2 years come December and they still cannot find my address. I just got a phone returned to send on 'Invalid Address' claims. I called and they think using Google maps as their only mode of finding addresses is all right. Waze can find me, Fed-Ex can find me, Amazon finds me ... but UPS can't figure it out .... I will NEVER again work with anyone that ships with UPS. What a terrible business!!!

 – About 1 Month ago.

Apparently UPS has decided it's not delivering my area today. Its 10:40 and loaded on delivery car, but not out for delivery. Who starts working at 11 am? No one productive, that's who. Really...

Apparently UPS has decided it's not delivering my area today. Its 10:40 and loaded on delivery car, but not out for delivery. Who starts working at 11 am? No one productive, that's who. Really really unimpressive for a multi billion dollar company.

 – About 1 Month ago.

I was just starting to think UPS got it together, but no. My package is in my state since 8 pm, but didn't get on the next connection. Why is ups so inflexible? They cant make adjustments. They...

I was just starting to think UPS got it together, but no. My package is in my state since 8 pm, but didn't get on the next connection. Why is ups so inflexible? They cant make adjustments. They just delay instead of going the extra mile for their customers. If a trailer is 10 mins late, they delay your package, instead of just doing the work, 10 minutes later. Very very lazy

 – About 1 Month ago.

Todat UPS decided not to ring my doorbell and skip my house completely to drop my package off at a service point so now I have to pick it up myself anyways, might as well have gone to the store...

Todat UPS decided not to ring my doorbell and skip my house completely to drop my package off at a service point so now I have to pick it up myself anyways, might as well have gone to the store

 – About 1 Month ago.

It's amazing how ups tracking is so bad. Recently had a package delayed due to a railroad issue. From that moment on ups tracking will not give a out for delivery or delivery date, even though the...

It's amazing how ups tracking is so bad. Recently had a package delayed due to a railroad issue. From that moment on ups tracking will not give a out for delivery or delivery date, even though the package arrived in the delivery terminal 2 days ago. I will likely get my package today, but the tracking is now DOA.

 – About 2 months ago.

UPS is the most useless trash carrier. ...

UPS is the most useless trash carrier.

 – About 2 months ago.

UPS is horrible!! They left a note, never tried to contact us. Then I called and they promised someone would call me within the hour. After 90 mins I called back and they claimed they called me after...

UPS is horrible!! They left a note, never tried to contact us. Then I called and they promised someone would call me within the hour. After 90 mins I called back and they claimed they called me after 30 mins. I said BS. I have no missed calls and no voice mails.????

 – About 2 months ago.

OMG!! Just found out that a package that I REALLY need is being delivered tomorrow and that it needs a signature. That's fine, except I WILL BE RUNNING ERRANDS ALL DAY TOMORROW for a trip that...

OMG!! Just found out that a package that I REALLY need is being delivered tomorrow and that it needs a signature. That's fine, except I WILL BE RUNNING ERRANDS ALL DAY TOMORROW for a trip that starts on Monday.
I have repeatedly tried contacting a human being @ OOPS, to no avail. I simply want to pre-sign for the package. AHHHHHHHH!!
I'm beyond frustrated. UPS SUX.

 – About 2 months ago.

Hey, is your agency looking for more clients? We're producing around 250 digital marketing leads per day. Let me know if you're looking to scale & want more info.

Take care.

Hey, is your agency looking for more clients? We're producing around 250 digital marketing leads per day. Let me know if you're looking to scale & want more info.

Take care.

Adam

 – About 2 months ago.

Took work off to receive an important package. Driver even f%@king rang the doorbell, just stuck a note on the door. I was in the f%@king kitchen the dumb twat probably didn't even take the...

Took work off to receive an important package. Driver even f%@king rang the doorbell, just stuck a note on the door. I was in the f%@king kitchen the dumb twat probably didn't even take the package out.
f%@k them, UPS can get fisted.

 – About 2 months ago.

Part 2 of this BS below. Email replies from UPSuck:

Thank you for taking the time to contact us.

I sincerely apologize if the package was returned back to you and for causing...

Part 2 of this BS below. Email replies from UPSuck:

Thank you for taking the time to contact us.

I sincerely apologize if the package was returned back to you and for causing you all of this inconvenience. I do understand this is really disappointing and this is not the service that we want you to experience. In regards to this concern, I have submitted this concern to the local dispatch and please be advised that the email response will be made as soon as possible today for further assistance.

We will be doing everything on our end to avoid the reoccurrence of this incident. Know that reports like this will improve our services to our customers.

I'm hoping for your understanding and patience.

The "LOCAL" reply:

We are contacting regarding the information request fort the tracking number 1Zxxxxxx. It was return to shipper since was involved into fraudulent patterns, I apologize in advance for being unable to provide further information.

 – About 2 months ago.

Sent a package, later the guy I sent it to told me UPSuck said I had requested to return it to me. What BS. Blaming it on me, when it was actually them that screwed up. I got an email from UPSuck,...

Sent a package, later the guy I sent it to told me UPSuck said I had requested to return it to me. What BS. Blaming it on me, when it was actually them that screwed up. I got an email from UPSuck, that said I was charged $10 due to package being returned "Undeliverable". My discover card was saved on ups.com, this is how they charged me. Lesson learned! I deleted the card. I took the package to the local store, the guy said it was coming up as a fraudulent package! Asked me if I sent something I shouldn't. I said yes, if musical equipment was illegal. I then asked what I could do, he said he didn't know. When I got home, I called them, lady told me the same thing. So I just tried emailing them to explain and tell them I wanted all my money back. I'm not holding my breath. I have sent many things thru UPSuck, but have never had this happen. UNBELIEVABLE! So they charged me for THEIR screw up, and now I'm not sure how much to return to the guy, wasn't his fault or mine. UPSUCKS! Will use FEDEX I guess, though not sure they're any better. These scam companies(there are a LOT) can do whatever they want, and we can't do anything about it.

 – About 2 months ago.

Can't accomplish shit on UPS website and can't ever even get in to redirect a package or speak with anyone who gives a shit ...

Can't accomplish shit on UPS website and can't ever even get in to redirect a package or speak with anyone who gives a shit

 – About 2 months ago.

Its been two and a half weeks since I ordered a 4€ fiber patch cable from amazon. The last day amazon reported the package must have arrived, it does not. I've been here the entire day, and no...

Its been two and a half weeks since I ordered a 4€ fiber patch cable from amazon. The last day amazon reported the package must have arrived, it does not. I've been here the entire day, and no one turned in here. Then I get a message from UPS saying "You didn't appear to be at home". Amazon now reported "There was a problem with your package" and the most helpful information they have, is UPS's f%@king contact page. So I tried calling them, and the only number I could find is answered by a bloody bot. So I go f%@k myself, waiting like an idiot, just to order a new one.

 – About 2 months ago.

Screw UPS, Delivered early and wasn't there, talked to drive with Ring, said he'd be there same time tomorrow... It's now 4 hours past that time and still no delivery and costing me money...

Screw UPS, Delivered early and wasn't there, talked to drive with Ring, said he'd be there same time tomorrow... It's now 4 hours past that time and still no delivery and costing me money having my business closed waiting the the lying b@%t@rd..!!!

 – About 2 months ago.

UPS lured me in by giving me a 20 cent discount on sending a package, well what a mistake that was.
i printed my label before realizing that UPS requires me to fill out about 50 forms of...

UPS lured me in by giving me a 20 cent discount on sending a package, well what a mistake that was.
i printed my label before realizing that UPS requires me to fill out about 50 forms of paperwork before allowing me to schedule a pickup. WOW.
so i'll be canceling my account (if i even made one)
and i'll have to drop off my package at the UPS store tomorrow, and from that point further avoid using this horrible annoying company.

 – About 2 months ago.

Ups failed to get my next day air out. I checked flight stats, and the flight made it out fine, ups just didn't bother putting my package on it. If spending over $100 to ship 1 lb doesn't...

Ups failed to get my next day air out. I checked flight stats, and the flight made it out fine, ups just didn't bother putting my package on it. If spending over $100 to ship 1 lb doesn't guarantee it will be there on time, nothing will. Ups doesn't want to do its job and it doesn't care that customers are pissed.

 – About 2 months ago.

Here's a perfect example of why UPS sucks: I had a package shipped to me and I signed up with UPS to get UPS updates via email. UPS sent me a message telling me that the package was going to be...

Here's a perfect example of why UPS sucks: I had a package shipped to me and I signed up with UPS to get UPS updates via email. UPS sent me a message telling me that the package was going to be delivered on "Thursday". After this it sent me an email telling me that my package was coming on Friday instead, and in that email was the tracking number. When I clicked on the tracking number, I was told that the package was still coming on Thursday, and if I tracked it at the actual UPS website, it ALSO said that it was still coming on Thursday.

I called UPS to ask about this and was told, "Oh, to get ACCURATE tracking, you have to sign up for UPS My Choice!"

This is NUTS. If UPS "accurate tracking" is only found via UPS My Choice, then why does UPS send inaccurate email updates that say "click on the tracking number for details", or offer inaccurate tracking information via its own website? To improve customer service, you put the improved feature UP FRONT, you don't ADD it to older options that are not as good.

 – About 2 months ago.

We all need to just stop excepting their late packages. I now tell my post office to send it back if it's late. This ads extra cost on the carrier and essentially cost them more time and money....

We all need to just stop excepting their late packages. I now tell my post office to send it back if it's late. This ads extra cost on the carrier and essentially cost them more time and money. Eventually enough pissed off customers doing this will either give them a clue to do better or face bankruptcy.

 – About 2 months ago.

UPS has a new service with USPS called Sure Post where you're sure not to get your package on time if at all. It's like FedEx's Smart post. Which is kind of dumb actually. All these...

UPS has a new service with USPS called Sure Post where you're sure not to get your package on time if at all. It's like FedEx's Smart post. Which is kind of dumb actually. All these package services holding hands. All three have derelicts working for them that can't figure out how to scan your packages properly so you'll get them on time or at least know exactly where they are or when you'll get them. My tracking says your package is being delivered a day early even though it says delivery date is today and it's been in my state for 3 days. UPS, USPS and FedEx can all go to hell

 – About 2 months ago.

They keep rescheduling my delivery! For f%@ks sake I've been waking up at 8am for 3 days expecting a courier to arrive, just to receive a notification of a "delivery reschedule". f%@k you...

They keep rescheduling my delivery! For f%@ks sake I've been waking up at 8am for 3 days expecting a courier to arrive, just to receive a notification of a "delivery reschedule". f%@k you UPS.

 – About 2 months ago.

They lose about every other package and except no responsibility. I guess that’s the kind of service you get from a WOKE company with a bunch of WOKE employees. ...

They lose about every other package and except no responsibility. I guess that’s the kind of service you get from a WOKE company with a bunch of WOKE employees.

 – About 2 months ago.

I haven’t received a package that wasn’t damaged in over a year from the Useless Package Service. ...

I haven’t received a package that wasn’t damaged in over a year from the Useless Package Service.

 – About 2 months ago.

Last time i ever use UPS, They are lazy , they stoped a dilivery because they were to dumb to match my buzzer number with my appartment number... and then on the second delivery i called them and gave...

Last time i ever use UPS, They are lazy , they stoped a dilivery because they were to dumb to match my buzzer number with my appartment number... and then on the second delivery i called them and gave them my number so thet can call my cell when the guy is here so i can go open the door... they never called. They droped it at the access point. I paid for the most expensive shipping too. they are so lazy and they can't do their job. Using other companies i never had this problem.

 – About 2 months ago.

UPDATE: UPS had pulled my package from delivery because they damaged the damaged item I was sending back for repair. Let that sink in for a bit. Obsoletely worthless delivery service, and at a premium...

UPDATE: UPS had pulled my package from delivery because they damaged the damaged item I was sending back for repair. Let that sink in for a bit. Obsoletely worthless delivery service, and at a premium price

 – About 2 months ago.

f%@k you UPS! Seriously, f%@k you for making every single delivery a nail biter. Why did I spend almost $100 to overnight a 2 lb box? Bc I need it, that's why, you f%@king ingrates! So even top...

f%@k you UPS! Seriously, f%@k you for making every single delivery a nail biter. Why did I spend almost $100 to overnight a 2 lb box? Bc I need it, that's why, you f%@king ingrates! So even top tier Next Day Air now gets auto delays too. I can tell the plane took off and landed, yes UPS, flight tracking is a thing now, so why are you telling me it was delayed flight? It was not a delayed flight. But it never ceases to amaze me that UPS just cannot allow for smooth experiences, they have to f%@k it up somehow, and if they didn't f%@k up, they'll just lie and create some sort of problem and delay it again. I honestly don't know how UPS is in business anymore. Just awful awful awful shipping experiences from start to finish, every damn time.

 – About 2 months ago.

yet again ups loses a package and has 0 idea what happened to it... how is this company still around ? ...

yet again ups loses a package and has 0 idea what happened to it... how is this company still around ?

 – About 2 months ago.

Yet again, UPS delivers me a damaged package. Called the merchant and they say, "No use making a claim thru UPS because they never pay. Send the item back and we will fix it." Sent the package...

Yet again, UPS delivers me a damaged package. Called the merchant and they say, "No use making a claim thru UPS because they never pay. Send the item back and we will fix it." Sent the package back and UPS can't find the package while enroute. Checking the track number and it states. "Tracking information with be available as soon possible" WTF is wrong with these idiots!!!! Everyone makes mistakes, but it's the theme of this useless company.

 – About 2 months ago.

The Epitome of corporate ineptitude. Package needed to be signed and waited for it on Friday. 7:10 I get a "we missed you". No door tag. Checked cameras and no UPS truck or driver came near....

The Epitome of corporate ineptitude. Package needed to be signed and waited for it on Friday. 7:10 I get a "we missed you". No door tag. Checked cameras and no UPS truck or driver came near. Immediately called them and I was told that they were going to call dispatch immediately and find out what happened. Someone will call me shortly. Of course no one called. Package was rerouted to a pickup point. Next day (Saturday) go to UPS Store and was told that package will be there Monday. Called UPS and was told that package was at a center that was closed on Saturdays. I Specially enjoy the constant "we are sorry, but we are not going to do anything about it other than click our keyboard for your amusement...but we are sorry". Monday came, UPS Store closes at 6:30 pm. Package was delivered to the UPS store at 6:37 pm. Cause nothing says we are sorry more than doubling and tripling down on your f%@k up.

 – About 2 months ago.

UPS been in business for over a century and their delivery is still worse than AMAZON who literally just started using their own courier system (thank god).

they NEVER CALL, never knock,...

UPS been in business for over a century and their delivery is still worse than AMAZON who literally just started using their own courier system (thank god).

they NEVER CALL, never knock, can't access apartments like Amazon couriers, and even after being given a buzz code still don't use it and claim they tried to deliver. imagine how much time you would save if you just called the customer and delivered it the first time????????? instead of literally driving back every day just to say you "attempted delivery".

absolute trash operating procedures, hope amazon puts these guys out of business.

 – About 3 months ago.

UPS got my package all the way to my state yesterday at 130 pm. Since the center is literally 45 minutes away, I thought that finally, after 4 months of bs delays, UPS had finally figured it out, but...

UPS got my package all the way to my state yesterday at 130 pm. Since the center is literally 45 minutes away, I thought that finally, after 4 months of bs delays, UPS had finally figured it out, but nope. UPS couldn't move a trailer 45 minutes to its final destination 16 hours. They had 16 hours to simply bring the packages to the depot, but instead they'll just leave it until Monday. No updates, no scans, they don't even bother to tell you they aren't going to be on time, the whole experience is a giant f%@k you to customers. They just don't care and don't want to work at all anymore. There is no excuse why they couldn't find one person to drive 23 miles in over 16 hours. It doesn't just effect me when they do this dumb shit, itll be my entire region and people talk about it. My neighbor relies on them for her childs epilepsy meds and omg, she is in tears at least once a week. They constantly misload her meds or they just don't come. She has no choice bc insurance ships it. That has been the real eye opener for me, just watching how chaotic it is for her every week. She even told me that they send them 2 days ahead now, and she will still have to bring her baby to the hospital at least every month bc they simply fail to deliver. UPS f%@ks up people's lives so they can be lazy and do just enough to get paid. Unbelievably bad company. I'm mad over a pair of shoes, I cant even imagine my rage if their bullshit was harming my child, I'd lose it on them.

 – About 3 months ago.

UPS does suck. They bounced my package all over back and forth to facilities and blamed it on incorrect address. They have used this excuse on other deliveries. They f up and use any excuse to explain...

UPS does suck. They bounced my package all over back and forth to facilities and blamed it on incorrect address. They have used this excuse on other deliveries. They f up and use any excuse to explain late deliveries. Address label is always very clear when I get package. FedEx is much better.

 – About 3 months ago.

I strongly dislike these guys as well. I called customer service to get an ETA on my parcel and they couldn't even give me a time. They said they deliver until 8pm EST. I also informed them to...

I strongly dislike these guys as well. I called customer service to get an ETA on my parcel and they couldn't even give me a time. They said they deliver until 8pm EST. I also informed them to have the driver call me on arrival. They said they will relay the message to the driver but some drivers don't call. As my shit luck would have it I didn't receive a phone call and they left a delivery notice on the entrance door for me to pickup at a UPS access point. Do they expect me to wait hours and hours by the main door for them to show up? FOH... This is such a major inconvenience for me because I am still recovering from foot surgery and I have to take time out of my day to retrieve my damn parcel. I had a homemaker help me out before but they suck ass and I no longer require their lackluster services. Fortunately I'm able to pace myself and do certain things on my own. I don't understand why some merchants use UPS. Everytime a parcel is being shipped to me via UPS, I always end up having to pickup at an access point. FFS gimme a god damn break already!!!!!!

 – About 3 months ago.

***Addendum*** 09142022- Couldn't get live rep at UPS C/S to check and I feel stupid because it must have been stolen by someone at UPS ...So I called Apple and cancelled the gift card and now it...

***Addendum*** 09142022- Couldn't get live rep at UPS C/S to check and I feel stupid because it must have been stolen by someone at UPS ...So I called Apple and cancelled the gift card and now it will be 3-5 business days to get the credit and no, they said they could not just reissue another gift card. Did I mention this was a $500 gift card? So, no, I can't just buy another gift card, I need to wait for the credit to go through. &$#@!@#$%&*

 – About 3 months ago.

It’s take this shit bag company a 8 days to ship an item one state over from me. They are scum of the earth. You’re better off delivering items yourself. ...

It’s take this shit bag company a 8 days to ship an item one state over from me. They are scum of the earth. You’re better off delivering items yourself.

 – About 3 months ago.

***Addendum*** 09142022-Still waiting for envelope/package. Showed out for delivery and never arrived yesterday and today showed "On the way" and portion indicating previously was out for...

***Addendum*** 09142022-Still waiting for envelope/package. Showed out for delivery and never arrived yesterday and today showed "On the way" and portion indicating previously was out for delivery is now deleted. Two separate UPS trucks came to my apt. building today but neither had anything for me. I called UPS C/S and requested a Supervisor and then when the rep kept talking I politely explained that I worked in C/S years ago and I know they are supposed to do everything but let a customer speak with a supervisor but she needed to put one on for me. The supervisor very politely put me on hold and talked with the location where the package was last (ups garage nearest me) and they said it wasn't scanned but it was out for delivery today and not to worry, it will be today. So, checked the lobby of my building, checked the outside of my door, the outside of the front door of the building and guess what, not here. I hate to sound rude because I know they do get a ton of packages out across America but at this point I just feel stupid for believing people. The bottom line is that I am (just as we all are) a nameless number on a list, a list of packages that don't ever get to their destination and was this gift card stolen? I'm going to say yes and now I have to figure out how to get Apple to cancel it, meaning more time on the phone. I'm sorry UPS but you suck. smh

 – About 3 months ago.

my package needs a signature and twice now they refuse to even knock on the door. says no one is home. i’ve been here, waiting. they didn’t even try to see if anyone is home! customer service...

my package needs a signature and twice now they refuse to even knock on the door. says no one is home. i’ve been here, waiting. they didn’t even try to see if anyone is home! customer service doesn’t do anything either. now i have to go pick it up bc UPS can’t do it’s job! and guess what? they’re going to charge ME $8 bc they can’t do their job!

 – About 3 months ago.

i’m disabled which they know because i’ve had to call and complain about this driver before. i ordered an Ipad Pro for my art store so i can make more money. i need that to work. this driver...

i’m disabled which they know because i’ve had to call and complain about this driver before. i ordered an Ipad Pro for my art store so i can make more money. i need that to work. this driver refuses to drop the ipad off. i have called so many times. told them i’m here 24/7 BECAUSE IM DISABLED! and everytime this driver won’t even knock to tell me he’s here with the ipad. just puts a note up and runs away. now that i’ve called a ton, they’re trying to get him to redeliver it today without a signature because he refuses to knock. i’m suppose to get a call first , GUESS WHO HASNT GOTTEN A CALL!

 – About 3 months ago.

Ordered a gift card from Apple; it was showing "Out for delivery" yesterday, 09/13/2022 yet never arrived. I waited until 10PM before I gave up because I know some of the drivers are...

Ordered a gift card from Apple; it was showing "Out for delivery" yesterday, 09/13/2022 yet never arrived. I waited until 10PM before I gave up because I know some of the drivers are overloaded and might actually be running very late. One UPS truck arrived at my building at approx. 3:00 PM but did not have my envelope/package. I have now been checking the website all morning and continues to indicate "The delivery date will be provided as soon as possible." I waited all day yesterday and now I am waiting again. I called their C/S dept. and talked with a rep who told me it was on it's way to me. I asked if it was showing a delivery date for her as today because in the regular UPS site it does not confirm that it is actually out. She then proceeded to provide me with information that I had just gone over with her regarding the status showing on the website. I even created a login with the hope that more info would be available. I am under the impression at this point that the gift card is missing/stolen and they have not indicated on the site that it will be delivered today because they have no idea where it is. I understand that these things happen but what can be frustrating is waiting around to make sure I get it IF it does come because I am worried it will be stolen if they leave it loose in the lobby which is now what often happens due to a new driver. I used to order things online all the time but now I know it just isn't worth the stress of making sure the item is actually delivered and trying to figure out where it is left. Funnily enough the UPS.com site now shows NO indication that yesterday it was absolutely showing, "Out for delivery." Again, these things happen, that's life but just super stressed now over something so stupid and no, I didn't want the gift card emailed to me because I have had trouble with those not activating properly over the years. Long story short- if you can go and get something in person do not have it delivered!

 – About 3 months ago.

They want $14.99 for me to pick it up at the local service center- after the driver has refused to deliver it for 3 days. We live off the road. Every other driver has had the brains to leave it behind...

They want $14.99 for me to pick it up at the local service center- after the driver has refused to deliver it for 3 days. We live off the road. Every other driver has had the brains to leave it behind a huge tree at the mailbox. Not this one. Gawd the website sucks too!

 – About 3 months ago.

Get woke- go broke mf'ers...

Get woke- go broke mf'ers

 – About 3 months ago.

Don't worry, they're f in up the Amazon deliveries, also. Packages shipped close to the destination, then sent back further that where they started. Gas ain't free, is it Joe?

Don't worry, they're f in up the Amazon deliveries, also. Packages shipped close to the destination, then sent back further that where they started. Gas ain't free, is it Joe?

LGB. FJB

 – About 3 months ago.

Oh FFS! Last Friday, Saturday and now today… “Out for Delivery.” Apparently the driver gets weary and my package goes back to terminal to be loaded again tomorrow. My gawd, YOU PEOPLE SUCK!!...

Oh FFS! Last Friday, Saturday and now today… “Out for Delivery.” Apparently the driver gets weary and my package goes back to terminal to be loaded again tomorrow. My gawd, YOU PEOPLE SUCK!! Will I get it tomorrow?? Who the heck knows. UnderPerformingService certainly doesn’t!

 – About 3 months ago.

I know what is missing. You backing your products and services! When a shipper (a person who has been shipping for a number of years) pays for insurance, wraps each item in cushioned bubble wrap, foam...

I know what is missing. You backing your products and services! When a shipper (a person who has been shipping for a number of years) pays for insurance, wraps each item in cushioned bubble wrap, foam peanuts around it all, and you damage the items, you should pay for that damage. Not claim it was "improperly packaged" and deny the claim. You must be spending quite a bit of money on litigation these days

 – About 3 months ago.

I wrote the last one, and now it appears that they lost it! Exactly what I was afraid of. This isnt uncommon for them sadly. What a joke UPS has become!...

I wrote the last one, and now it appears that they lost it! Exactly what I was afraid of. This isnt uncommon for them sadly. What a joke UPS has become!

 – About 3 months ago.

Original delivery date was Weds, then Thurs, then Friday, now its 10 miles away since 4 am, but will they bring it today? Nope. Holding it until Monday. 6 days late, and that's if the dont f%@k up...

Original delivery date was Weds, then Thurs, then Friday, now its 10 miles away since 4 am, but will they bring it today? Nope. Holding it until Monday. 6 days late, and that's if the dont f%@k up the delivery then. UPS has turned into such a mess! Not a company to be relied on. It's got to be laziness or spite that they do this stuff bc no self respecting business or workers act like this. They just don't care.

 – About 3 months ago.

The UPS driver drops a package on my porch the races away as fast as he can because the package has been completely destroyed. I tried to complain at the local UPS Store and get them to return it to...

The UPS driver drops a package on my porch the races away as fast as he can because the package has been completely destroyed. I tried to complain at the local UPS Store and get them to return it to the sender - "We can't help you. Call customer service." But you can't talk to a person at customer service - their automated system will inform you it won't help you - you have to file a claim on line.

DO NOT DO BUSINESS WITH THIS POS COMPANY.

 – About 3 months ago.

UPS is like a bad neighbor... bringing borrowed things back broken or loses 'em, then wants you to replace it yourself. I can't believe they threatened to strike for more money. UNBELIEVABLE! ...

UPS is like a bad neighbor... bringing borrowed things back broken or loses 'em, then wants you to replace it yourself. I can't believe they threatened to strike for more money. UNBELIEVABLE! Thanks for such horrible service! Still waiting for packages supposed to be delivered days ago.

 – About 3 months ago.

Now into day 6 waiting for my critical component to arrive. Glad I selected 2 day shipping . Ups is failing ...

Now into day 6 waiting for my critical component to arrive. Glad I selected 2 day shipping . Ups is failing

 – About 3 months ago.

Totally unbelievable. UPS lost another air package! It's my childs medication and it vanished again. UPS is what a non functioning delivery company looks like. ...

Totally unbelievable. UPS lost another air package! It's my childs medication and it vanished again. UPS is what a non functioning delivery company looks like.

 – About 3 months ago.

I dropped off a package with a prepaid label from the recipient at a UPS Store.

After about a week I tried to track it because it was not delivered.

I discovered that it...

I dropped off a package with a prepaid label from the recipient at a UPS Store.

After about a week I tried to track it because it was not delivered.

I discovered that it was never scanned out of the store which means a store employee (or someone else) stole it.

UPS will not take responsibility for the shipping loss saying that because it was a pre-paid label, any loss is the recipient's responsibility. The recipient says it is only responsible once the package is scanned out of the store. In short, nobody takes responsibility.

UPS - it never left your store, it is your responsibility

 – About 3 months ago.

Are any non Amazon packages NOT being automatically delayed? Its almost comical if I didn't need them. It's insane, within 4 minutes of being scanned in, they are delayed! How can every single...

Are any non Amazon packages NOT being automatically delayed? Its almost comical if I didn't need them. It's insane, within 4 minutes of being scanned in, they are delayed! How can every single trailer be late at exactly the same time every day? Its total bullshit and UPS is a dirty dirty company. Talk about over promising and under delivering. They must be throttling all non Amazon deliveries, why? Idk. But when every single package is instantly scanned as delayed, it isnt accidental, its shady af. My prediction is that UPS will be gone in 5 years. They have taken a nosedive.

 – About 3 months ago.

My package got routed to Shreveport from Little Rock for what would have been a 1 hour trip. There is no option on Amazon to just get it from the warehouse, so 7 days later here I am...

My package got routed to Shreveport from Little Rock for what would have been a 1 hour trip. There is no option on Amazon to just get it from the warehouse, so 7 days later here I am

 – About 3 months ago.

Another out for delivery package that wasnt. This is literally the 6th time in 3 months. UPS is total garbage now....

Another out for delivery package that wasnt. This is literally the 6th time in 3 months. UPS is total garbage now.

 – About 3 months ago.

Yet another lost package that was marked "out of delivery", my second one in a short time frame. My failure rate for FedEx and USPS is 0%. Also the package claim process in garbage, I have...

Yet another lost package that was marked "out of delivery", my second one in a short time frame. My failure rate for FedEx and USPS is 0%. Also the package claim process in garbage, I have never gotten my package or my money back.

UPS relies on "logical scans" to tell you where you package is much of the time, meaning you're told where the package is based on where it should be, NOT where it actually is. This is why stuff gets marked "out of delivery" that isn't even physically on the truck. When you call UPS to sort this out, you have to directly ask them if it was a "physical or logical scan" - they can see this on their end but won't volunteer it much of the time. UPS' own tracking system will continuously lie to you and claim it's out for delivery until YOU call UPS on their bluff and pursue it by filing a claim. I have never once had UPS proactively inform me that my package was lost.

This company is not ethical, probably as a result of their employees being organized by the mob (Teamsters).

 – About 3 months ago.

I had a scheduled delivery (signature required) for Saturday where the window they gave was 3:15pm-7:15pm. Si, I decided to run errands in the morning, when I suddenly receive an email at 12:20pm...

I had a scheduled delivery (signature required) for Saturday where the window they gave was 3:15pm-7:15pm. Si, I decided to run errands in the morning, when I suddenly receive an email at 12:20pm saying "sorry we missed you." I called and got very upset with a customer service who said the delivery window was 11am-1pm. This was NEVER the case (i still have all correspondencefrom ups to prove it), so either he lied or the driver changed the time to reflect when he came to my house. Either way, inexcusable! So, with today being Labor Day, I was told they would try again Tuesday 11am-1pm...when I'm at work. I went to their site to change the time, to discover you must be a premium member. So, I paid $20 to upgrade so I could change the window to 3pm-5pm. An hour later, I receive an email saying nope, "we'll deliver Wednesday 11am-1pm"...when i am once again at work. Why in the world did I just pay $20!!! I have now changed to just hold it at the ups store and I'll get the package myself, as apparently I am far more competent than them.

 – About 3 months ago.

SHUT DOWN DOGSHIT UPS AND FUND USPS AND AMAZON INSTEAD. Employees are straight up braindead and packages are ALWAYS late or lost....

SHUT DOWN DOGSHIT UPS AND FUND USPS AND AMAZON INSTEAD. Employees are straight up braindead and packages are ALWAYS late or lost.

 – About 3 months ago.

Wow! UPS managed to outdo itself! Lost a medical package that was already 2 days late, AND failed to bring the Express package to the airport! Amazing. Pretty astonishing when you realize it's...

Wow! UPS managed to outdo itself! Lost a medical package that was already 2 days late, AND failed to bring the Express package to the airport! Amazing. Pretty astonishing when you realize it's their only job. This is far far far from the first issue with them. Last 3 months have been absolutely horrible with UPS. They seemed to have abandoned their own mission.

 – About 3 months ago.

I'm noticing that every Amazon package is perfectly on time, and properly scanned, while full paying customers are chronically late, and have spotty or incorrect scanning. It's like being the...

I'm noticing that every Amazon package is perfectly on time, and properly scanned, while full paying customers are chronically late, and have spotty or incorrect scanning. It's like being the red headed step child if you are a small business customer in shipping. The difference in quality of experience is night and day for UPS small business customers and corporate customers. Its sickening. Shame on UPS for classing our shipping. We are now 2nd class in case you couldn't tell. I'm really surprised more people aren't talking about this bc it's a big problem that extends beyond shipping. Screw you UPS, I hope your woke ass fails.

 – About 3 months ago.

Petition Carol Tome to run UPS with the customer in mind vs the almighty bonus - horrible management when a leader is disconnected with not only employees but customers too...

Petition Carol Tome to run UPS with the customer in mind vs the almighty bonus - horrible management when a leader is disconnected with not only employees but customers too

 – About 3 months ago.

So how do we fix the mess UPS has created for consumers? Obviously they don’t care about our concerns or comments so what actions can we take to make it painful so they do pay attention? FedEx...

So how do we fix the mess UPS has created for consumers? Obviously they don’t care about our concerns or comments so what actions can we take to make it painful so they do pay attention? FedEx isn’t any better and Amazon is absolutely useless with their new delivery service where you can track any of their packages (at least that’s been my experience so I stopped ordering from Amazon)

 – About 3 months ago.

For a 10 hour drive I've waited more than 1 week, getting the delivery rescheduled TWICE. This is unacceptable and UPS doesn't give a f*ck about it's customers, please chose another firm...

For a 10 hour drive I've waited more than 1 week, getting the delivery rescheduled TWICE. This is unacceptable and UPS doesn't give a f*ck about it's customers, please chose another firm instead of ups.

 – About 3 months ago.

UPS sucks big time, I wish there was an option to not use them when ordering stuff as they never deliver on time, have non existent customer service and parcels seem to stay in one place without...

UPS sucks big time, I wish there was an option to not use them when ordering stuff as they never deliver on time, have non existent customer service and parcels seem to stay in one place without update for weeks.
Have one that is now two hours late from the expected drop off time and another than has been stuck in a depot marked delayed for three weeks now and can't get any info.
Its one company that I wish would just go to the wall and stop sucking

 – About 3 months ago.

UPS pretty much screws up every single delivery. They dont even bother to try to have anything like customer service, there's no way to speak with a human being if something goes wrong, you are...

UPS pretty much screws up every single delivery. They dont even bother to try to have anything like customer service, there's no way to speak with a human being if something goes wrong, you are just screwed and at their mercy. I dread every single shipment i see when the company uses UPS, and trust me, starting today when I buy something I'm going to tell them not to ship via UPS.

 – About 3 months ago.

5 day delivery (after they received the package from the seller) for a 12h drive.
It would be faster to use a f%@king bicycle than UPS for deliveries ...

5 day delivery (after they received the package from the seller) for a 12h drive.
It would be faster to use a f%@king bicycle than UPS for deliveries

 – About 3 months ago.

stupid ass ups. I wanted to see if i could pick up my package at a facility, so I went to do the my choice thing. Apparently I already signed up to that a long time ago. Ok. With what account? The one...

stupid ass ups. I wanted to see if i could pick up my package at a facility, so I went to do the my choice thing. Apparently I already signed up to that a long time ago. Ok. With what account? The one im f%@king using. So now, everytime I try to change delivery options, it brings me to the sign up, and says I already have a name/number/whatever associated with a my choice account yet looking in my email history its the one im using but from a year ago. Tech service ends at 9. its 10:23 for me. f%@king ridiculous.

 – About 3 months ago.

Evidently can't read since since "please knock" sign was right next to where he left the sticky note. No problem, I'll just route it to the neighborhood UPS Store. Wait- you want to...

Evidently can't read since since "please knock" sign was right next to where he left the sticky note. No problem, I'll just route it to the neighborhood UPS Store. Wait- you want to charge me for saving YOU a trip? Fck you then, see you tomorrow.

 – About 3 months ago.

Geeze where do I start? The union losers at Un-reliable Package Service couldn't pour piss out of a boot if the instructions were printed on the bottom. Every year they are paid more and deliver...

Geeze where do I start? The union losers at Un-reliable Package Service couldn't pour piss out of a boot if the instructions were printed on the bottom. Every year they are paid more and deliver less. The problems I have had with them ranges from backing over my flag pole to now just not delivering packages. Last winter I was notified that my package had been delivered at the front door. It was not there, I walked around and found it AT THE ROAD BY THE MAILBOX! It had snowed and there was half an inch of snow on the ground so the lazy ass union driver just left it at the road where it could have easily been stolen. I called and complained and was basically dismissed and hung up on. I ordered a part and needed it the next day. I received an email saying it would be delivered between 1:00pm and 7:00pm. At noon I left to run a quick errand i got back at about 12:40, as I pulled in the driveway I saw the sign on the door that said I missed the delivery at 12:15. I called and complained and tried to get them to come back since I paid for overnight. I was told I wasn't there for the delivery so they had met their obligation. I asked why they would tell me that they would be there between 1 and 7 and then show up at 12:15 when they weren't expected. The woman on the phone dismissed it as it "was just an estimated time" I told her "don't tell me you are going to be there in a certain time frame and then fail yo do what you said" and that I wanted a refund of the overnight charges. She hung up. Last week I was expecting a new cell phone. I was told it would be delivered tomorrow. I had to work so I looked at the email and nowhere did it say I had to sign for it. So as I'm pulling in the driveway there was that dreaded note on the door. No one home to sign for it. But here is the new failure of ups. Now they will not try to deliver it the next day. They now tell you where you can drive to and pick it up! Now these lazy ass union losers won't even try to deliver it again and is it at a ups store? NO! I had to go to Target, the nest day. I guess they don't want you to come to the ups terminal where you can find a supervisor and give them hell. I have started adding a note to all of my orders requesting they use any other shipping method. Sometime it works, most time it doesn't ups SUCKS!

 – About 3 months ago.

What the f%@k UPS! So now not even Next Day Air comes on time? You just decide not to fly into that airport that day, rather than just fix the problem? Damn you UPS, damn you. I paid the premium bc I...

What the f%@k UPS! So now not even Next Day Air comes on time? You just decide not to fly into that airport that day, rather than just fix the problem? Damn you UPS, damn you. I paid the premium bc I need it today, this morning. UPS absolutely cannot be relied upon any longer....unless you are Amazon that is.

 – About 3 months ago.

Cool, now they have a little map where I can watch the driver stop in front of my house, NOT deliver my package, then drive around the rest of the city all day while the system constantly changes the...

Cool, now they have a little map where I can watch the driver stop in front of my house, NOT deliver my package, then drive around the rest of the city all day while the system constantly changes the delivery time, then doesn't show up at all! Looking good, guys!

 – About 3 months ago.

Getting really tired of UPS' erratic bullshit. I order frequently from a vendor in Indiana, and my packages are constantly getting stuck at the "origin scan". They don't bother...

Getting really tired of UPS' erratic bullshit. I order frequently from a vendor in Indiana, and my packages are constantly getting stuck at the "origin scan". They don't bother scanning after that, and then I'm just left in limbo waiting as delivery date passes, no updates, they don't even bother to use their fake delays anymore. These are medical packages so its really scary and stressful and bc its through insurance, I cant upgrade the shipping or use another carrier. I long for the days when FEDEX was the carrier and I could relax knowing that even if it was late, it wouldn't be late late, but with UPS you literally have no info to go on. UPS has a laziness, and lying problem and it sucks. They do not care. They are the epitome of corporate greed.

 – About 3 months ago.

‘U’ in UPS, clearly stands for unreliable. They sent me a notice that my package would be delivered on the 23rd. This notice was repeated daily from the 18th of the month. Tracking showed that...

‘U’ in UPS, clearly stands for unreliable. They sent me a notice that my package would be delivered on the 23rd. This notice was repeated daily from the 18th of the month. Tracking showed that it never left the warehouse in IL.
Then the battle to get a human on the phone or a call back in a timely fashion. I was told an investigation has been kicked off, but it would take up 8 days to complete. This is a large 55 lb box!!!!!!

I live on the east coast and could have driven there, found it myself, and driven home before they compete their investigation!
Clearly…they suck as a business.

Time to improve the customer service. Call centers located everywhere but the USA and the agent reads from a script providing no help what so ever! Calling the automated phone support system will only leave you more discouraged.

UPS, fix your service!!!

 – About 3 months ago.

When I order something online and see that it's being delivered by UPS I am just assuming automatically something is going to get f%@ked up. I would never choose them if I had a choice....

When I order something online and see that it's being delivered by UPS I am just assuming automatically something is going to get f%@ked up. I would never choose them if I had a choice.

 – About 3 months ago.

Tracking number said package was delivered at 3:22pm at UPS facility. I arrived 2 hours later and it was not there. Agent was no help at all. Said I had to contact the regional office. When I called I...

Tracking number said package was delivered at 3:22pm at UPS facility. I arrived 2 hours later and it was not there. Agent was no help at all. Said I had to contact the regional office. When I called I got shoved into their horrendous ai bot run phone system and was basically repeatedly denied access to a live person until I was able to fool it into doing so. When I did reach someone they informed me that the package was being returned to the sender. Wtf??? It just arrived!!! UPS sucks INDEED! Horrible phone system, horrible customer service, just horrible all around!

 – About 3 months ago.

i will just do this for all the outrages UPS customer --

f%@k YOU, UPS and GO TO HELL!...

i will just do this for all the outrages UPS customer --

f%@k YOU, UPS and GO TO HELL!

 – About 3 months ago.

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 – About 3 months ago.

I would never choose UPS if I had a choice. They are trying to squeeze more money out of every transaction. Money-grubbing low-life slime-dwelling eaters of rotten meats. I like my US Postal Service....

I would never choose UPS if I had a choice. They are trying to squeeze more money out of every transaction. Money-grubbing low-life slime-dwelling eaters of rotten meats. I like my US Postal Service. Let's see UPS get a letter to Alaska for sixty cents.

 – About 3 months ago.

UPS shows my item is out for delivery by 7pm now which changed from 1:30-4pm. It's going on 6:36pm now and still no sign of them. Useless service, a new company needs to come.in and just...

UPS shows my item is out for delivery by 7pm now which changed from 1:30-4pm. It's going on 6:36pm now and still no sign of them. Useless service, a new company needs to come.in and just completely throw UPS by the wayside.

 – About 3 months ago.

Does shipping really need to be woke? Why is Amazon prioritized over full paying customers? Corporatocrocy, that's why. One hand washes the other. You are on here bc you are angry UPS either...

Does shipping really need to be woke? Why is Amazon prioritized over full paying customers? Corporatocrocy, that's why. One hand washes the other. You are on here bc you are angry UPS either randomly, and seemingly senselessly delaying your package, lost your package was lost, or your package was damaged. Most commonly its delayed. Regardless, you need to pay attention to the fact that your corporate purchase slides right through and arrives on time with UPS ground, but your small business purchase will be delayed every single time. You are paying more for worse service. They dont care if you know bc they don't think you can live without them. They think you are stupid.

 – About 3 months ago.

Yes, it is true that UPS is trying to choke out small businesses by prioritizing only corporate contracts. Small business owners then cant compete with the mega corps. Then they'll take over the...

Yes, it is true that UPS is trying to choke out small businesses by prioritizing only corporate contracts. Small business owners then cant compete with the mega corps. Then they'll take over the entire food and medical industry too. Wake up is right. Start boycotting these mega corps before it's too late. And small businesses still using UPS need to wake up too. FedEx is bot choking is not pulling this crap, probably bc they aren't unionized and are independent operators. Theres a huge difference and people need to question why UPS stock is still so high, despite horrible service and failure after failure. Connect the dots people, this is not good for normal people.

 – About 3 months ago.

So after literally 49 delayed packages over the last 3 months, I'm cutting the UPS cord. I tried being patient and loyal, but after witnessing time and time again that Amazon packages are not...

So after literally 49 delayed packages over the last 3 months, I'm cutting the UPS cord. I tried being patient and loyal, but after witnessing time and time again that Amazon packages are not getting delayed ever, also with ground shipping, I'm done with UPS. I'm only going to order from sellers using other couriers, period. Even though that means ending a 10 year customer relationship, I have to bc UPS's disrespect and disregard for full price paying customers is despicable and I won't participate in it anymore. So theres 2 classes of shipping now people, theres "corporate friendly" and then there's "retail customer friendly", and UPS has chosen the former unfortunately. That should make all of us very angry. In case you don't notice yet, they are trying to separate us into different classes of people, at their discretion, and we should not fund our own demise. We dont deserve 2nd rate service at 1st rate cost so Jeff Bezos can buy another $100 million yacht. Wake up people. Wake up.

 – About 3 months ago.

UPS, how about cutting some Amazon so your actual paying customers can have something sorta on time once and a while? Theres no good reason why I, as a full price paying customer, should be...

UPS, how about cutting some Amazon so your actual paying customers can have something sorta on time once and a while? Theres no good reason why I, as a full price paying customer, should be "delayed" every single package while my husband orders Amazon, his stuff goes right to the front of the UPS line. Its total bullshit. UPS has not made even one on time delivery in months and its getting old. I tried being patient, and figured it would resolve, bc UPS used to be a reputable company, but no, the disappointment continues. UPS sucks.

 – About 3 months ago.

Have a delivery that needs signed for, UPS delivery notification said delivery between 1:00-4:00pm. UPS showed up at 12:07pm!!!! 53 minutes early!!! Awful!! UPS phone system is awful!!! ...

Have a delivery that needs signed for, UPS delivery notification said delivery between 1:00-4:00pm. UPS showed up at 12:07pm!!!! 53 minutes early!!! Awful!! UPS phone system is awful!!!

 – About 3 months ago.

wretched or non-existent customer service, merry-go-round telephone prompts that lead NOWHERE....

wretched or non-existent customer service, merry-go-round telephone prompts that lead NOWHERE.

 – About 3 months ago.

In the recent past UPS was a company you could count on to deliver on time. Over the past three months or so it seems that I have not had a package delivered on time. The current package I am waiting...

In the recent past UPS was a company you could count on to deliver on time. Over the past three months or so it seems that I have not had a package delivered on time. The current package I am waiting on shipped from Southern CA to Northern CA, initial delivery date was scheduled for Thursday 18 Aug wouldn't you know it, delivery date rescheduled for Friday 19 Aug, package arrived in West Sac 40 miles from my home. OOOOpppsss sorting error, package sent to Chico CA 50 miles north of my house, back to Sacramento. Finally "on vehicle for delivery" 20 Aug, can't wait!!! NOPE delivery re-scheduled 20th was a Sat so fingers crossed for Monday now. Again, this is not the only package that this type of issue has occurred over the past few months. I am not certain when UPS was contracted by USPS but has this increase in volume effected the efficiency of UPS?

 – About 3 months ago.

Are drivers incompetent or thieves or (you fill in the blank)? Email received that package is delivered but driver not on any of my security cameras. When you actually talk to a cust serv rep, they...

Are drivers incompetent or thieves or (you fill in the blank)? Email received that package is delivered but driver not on any of my security cameras. When you actually talk to a cust serv rep, they speak some indecipherable language. And we wonder why American quality is in decline.

 – About 3 months ago.

So tired of having to wait until the estimated delivery date to get my package when it arrived this morning…nowwwww gotta wait till Monday instead of recieving it today……UPS SUCKS!!!!!!!! ...

So tired of having to wait until the estimated delivery date to get my package when it arrived this morning…nowwwww gotta wait till Monday instead of recieving it today……UPS SUCKS!!!!!!!!

 – About 3 months ago.

Tried to login to the UPS account that I have had for 25+ years to update my credit card expiration date. No joy. Called Customer Support. No joy. The AI interface keep asking me "Was your...

Tried to login to the UPS account that I have had for 25+ years to update my credit card expiration date. No joy. Called Customer Support. No joy. The AI interface keep asking me "Was your package delivered? Yes or No." I wasn't asking about a package. I just wanted to log into my account. The agent just kept telling me to create a new account. What about the address book that I have been maintaining for years. UPS Sucks!!

 – About 3 months ago.

UPS SUCKS. Insured package to Charlotte from Raleigh told it was in Kansas City. No attemp to redeliver. Unable to make a claim as told it is not LOST. Gimma a freakin break UPS. Have now been given...

UPS SUCKS. Insured package to Charlotte from Raleigh told it was in Kansas City. No attemp to redeliver. Unable to make a claim as told it is not LOST. Gimma a freakin break UPS. Have now been given multiple tracking numbers. Nobody at UPS knows what to do. Worst customer service. Never use them again. FU UPS-way to ruin a young mans engagement!

 – About 3 months ago.

UPS can’t even meet the re-scheduled delivery dates. 100% packages late or lost in the last 6 months. I wish companies stopped using UPS to ship. Today after 2 missed deliveries they can’t even...

UPS can’t even meet the re-scheduled delivery dates. 100% packages late or lost in the last 6 months. I wish companies stopped using UPS to ship. Today after 2 missed deliveries they can’t even update on where’s my package with school uniforms after my daughter already started school.

 – About 3 months ago.

Two late packages (both sent overnight) in two days. I used to have pretty good luck with UPS, but lately it’s nothing but problems. Then you call & it is IMPOSSIBLE to talk to a human. Save...

Two late packages (both sent overnight) in two days. I used to have pretty good luck with UPS, but lately it’s nothing but problems. Then you call & it is IMPOSSIBLE to talk to a human. Save yourself a headache and use FedEx.

 – About 3 months ago.

UPS once was decent. Their customer service department really should be relieved customer abuse ...

UPS once was decent. Their customer service department really should be relieved customer abuse

 – About 3 months ago.

Why can UPS only attempt to move packages once a day? Like if USPS get delayed, itll move later that day usually, but never with ups. With UPS, if they miss the 10 minute window where they move...

Why can UPS only attempt to move packages once a day? Like if USPS get delayed, itll move later that day usually, but never with ups. With UPS, if they miss the 10 minute window where they move packages between depots, that's it, they wont even bother trying again until the same time next day. And even then theres no real sense of urgency to move anything. Prior to these last 2-3 months, I'd never seen packages sit for days, but now, it's no exaggeration to say that. It's like "DELAY-We failed to load your shit on the trailer, no we will not try again later. Maybe we'll move it tomorrow, or maybe next week. We'll just slap 'pending delivery date' on everything bc we already got paid and we don't care". Even medical packages are treated as unimportant. I used to think so highly of UPS and now it's just another clown show.

 – About 3 months ago.

They could at least ATTEMPT to deliver my package to my requested delivery address instead of automatically sending it to a random pickup point that is actually incredibly inconvenient for me ...

They could at least ATTEMPT to deliver my package to my requested delivery address instead of automatically sending it to a random pickup point that is actually incredibly inconvenient for me

 – About 3 months ago.

So my 2 day late package is apparently just sitting at the depot. I thought UPS was coming back, but no, they are getting worse. Delay delay delay. There's no good reason for the delays, they only...

So my 2 day late package is apparently just sitting at the depot. I thought UPS was coming back, but no, they are getting worse. Delay delay delay. There's no good reason for the delays, they only bother trying to move packages once a day, and if that doesn't work, they try again in 24 hours. No consideration for the customer. I'm honestly shocked that UPS is this terrible.

 – About 3 months ago.

I rather FedEx be a monopoly than having UPS around. It's lunacy that they don't go in the most efficient order for dropoffs....

I rather FedEx be a monopoly than having UPS around. It's lunacy that they don't go in the most efficient order for dropoffs.

 – About 3 months ago.

Supposed to receive a package at a pickup point today. Pickup point already closed, but the tracking page still says it will be delivered “by the end of the day.” ...

Supposed to receive a package at a pickup point today. Pickup point already closed, but the tracking page still says it will be delivered “by the end of the day.”

 – About 4 months ago.

Just when I think that ups is back to functioning, my very important medical package made it to my state early yesterday afternoon. It is 45 minutes from the local depot. It has not moved from the...

Just when I think that ups is back to functioning, my very important medical package made it to my state early yesterday afternoon. It is 45 minutes from the local depot. It has not moved from the location. You have only one job ups, just one. How the hell do you justify this service at this point? Totally unreliable and unpredictable. Ups just randomly drops the ball and either loses things, or just decides to stop working. Its terrible. I really don't experience this with other shippers, and with ups its basically every time. I get anxiety from ups and their incompetence.

 – About 4 months ago.

Good luck changing your password. I spent a day changing mine and when I finished I was told it's no good. I'm still trying to create a new password and arrange for delivery of my package ????...

Good luck changing your password. I spent a day changing mine and when I finished I was told it's no good. I'm still trying to create a new password and arrange for delivery of my package ????

 – About 4 months ago.

It's the second time I have UPS trying to deliver something, I'm in the house and they don't knock / ring the bell, they just leave the paper for me to pick it up later. Such a bad...

It's the second time I have UPS trying to deliver something, I'm in the house and they don't knock / ring the bell, they just leave the paper for me to pick it up later. Such a bad service.

 – About 4 months ago.

Someone said whenever they learn UPS is delivering their package, they assume it’ll be later than the “day” they say it will be delivered. Very true. Very frustrating. Why lie? Just give me a...

Someone said whenever they learn UPS is delivering their package, they assume it’ll be later than the “day” they say it will be delivered. Very true. Very frustrating. Why lie? Just give me a later date. Or don’t change the original date I was given. Don’t give me hope. Let me have a nice surprise! But no, you lie.

 – About 4 months ago.

I ordered an iPad, got absolutely no tracking in time they attempted to deliver I didn’t even know, I counted my losses and was just gonna wait till the next day. Only they didn’t even try to...

I ordered an iPad, got absolutely no tracking in time they attempted to deliver I didn’t even know, I counted my losses and was just gonna wait till the next day. Only they didn’t even try to deliver it. Someone in my apartment building was moving out and only own elevator available the ups guy didn’t even try to get to my door. Didn’t leave a note, didn’t knock just marked as “attempted delivery” like an ass. I know have to wait another day or pick up at the UPS store. Do fcking better UPS.

 – About 4 months ago.

Was on track to have the 1st on time delivery in over 2 months today. Unfortunately, UPS just cannot help it, and never loaded the medication package on the truck. Its says "Medical" in big...

Was on track to have the 1st on time delivery in over 2 months today. Unfortunately, UPS just cannot help it, and never loaded the medication package on the truck. Its says "Medical" in big red letters on the box. How can anything be this pathetic?

 – About 4 months ago.

I’ve never once received a package onto from UPS, including today. Every time I learn they’re delivering my package, I assume it won’t arrive for another two days. ...

I’ve never once received a package onto from UPS, including today. Every time I learn they’re delivering my package, I assume it won’t arrive for another two days.

 – About 4 months ago.

Was supposed to have been delivered on August 11 - called them to confirm this was correct, they confirmed. When it wasn't delivered by EoD, I called again and they told me they made a mistake and...

Was supposed to have been delivered on August 11 - called them to confirm this was correct, they confirmed. When it wasn't delivered by EoD, I called again and they told me they made a mistake and that it wouldn't delivered today. Ended up finally coming in, and they didn't ring the door bell, just left my delivery on my driveway.

 – About 4 months ago.

UPS driver lied again, he/she claimed not able to deliver the package due to no one home, that is complete fat lie, I was home all day yesterday and today, nothing prevent them to deliver the message,...

UPS driver lied again, he/she claimed not able to deliver the package due to no one home, that is complete fat lie, I was home all day yesterday and today, nothing prevent them to deliver the message, and they just simply can't.

I am so surprised UPS still in business with all these crap happening.

 – About 4 months ago.

I've been home ALL DAY but they said they couldn't reach me. No gates, no dogs, no anything that could prevent them reaching my door. I even set it up from their webapp that they could leave...

I've been home ALL DAY but they said they couldn't reach me. No gates, no dogs, no anything that could prevent them reaching my door. I even set it up from their webapp that they could leave it at the door without my signature. They probably didn't even visit my house. And no, this is not the first time they do this. f%@k UPS.

 – About 4 months ago.

Another shipment that hasn't shown up when they said it would. First they said it would be delivered on Saturday, then Monday, now it's Tuesday and past the time the tracking email said it...

Another shipment that hasn't shown up when they said it would. First they said it would be delivered on Saturday, then Monday, now it's Tuesday and past the time the tracking email said it would be delivered today. Super inconsiderate of people's time. I have been waiting at my house for two days because the package I'm waiting for requires a signature.

 – About 4 months ago.

I hate UPS I really really really despise the company as a whole I hate their trucks I hate there outfit I hate the fake smiles I love when they slip on ice I cannot stand UPS that’s why I’m...

I hate UPS I really really really despise the company as a whole I hate their trucks I hate there outfit I hate the fake smiles I love when they slip on ice I cannot stand UPS that’s why I’m sitting typing this because they simply are good at one thing and that’s being trash

 – About 4 months ago.

Lost 2 packages. Important, medical packages. I have no words ...

Lost 2 packages. Important, medical packages. I have no words

 – About 4 months ago.

Literally every time I order something and it is sent UPS in the last year, the shipment ends up lost and a claim has to get filed. Sometimes they are found days or weeks later. Sometimes they are...

Literally every time I order something and it is sent UPS in the last year, the shipment ends up lost and a claim has to get filed. Sometimes they are found days or weeks later. Sometimes they are not. This is not an exaggeration, every single one since last July. Its a running joke at this point. I cringe and even debate ordering if the only shipper option is UPS anymore.

 – About 4 months ago.

Maybe UPS should stop being treasonous losers, and wasting time going through other people's property looking for ammo, and instead focus on delivering packages...you know, their job!...

Maybe UPS should stop being treasonous losers, and wasting time going through other people's property looking for ammo, and instead focus on delivering packages...you know, their job!

 – About 4 months ago.

Wtf? Does UPS just randomly decide to stop working? I've never seen such awful service from a delivery company, over and over and over again. No attempt to fix the issues, no information passed on...

Wtf? Does UPS just randomly decide to stop working? I've never seen such awful service from a delivery company, over and over and over again. No attempt to fix the issues, no information passed on to customers. Just stopped dead packages with no delay scans or delivery dates. Its terrible service for paying customers. I hope no one uses them anymore, bc they are showing us that they don't care about us, our needs, our money, or our property.

 – About 4 months ago.

My delivery was supposed to be here last Thursday...then Friday...then Saturday...now it's been in my state since Saturday, but has not moved to the actual depot. No delivery date. No more...

My delivery was supposed to be here last Thursday...then Friday...then Saturday...now it's been in my state since Saturday, but has not moved to the actual depot. No delivery date. No more movement. I'm going to wait at least through today, bc UPS cant move a box 20 minutes, in 3 days. I'm embarrassed for them for this pitiful service. No respectable company puts their customers through this.

 – About 4 months ago.

Idk why the have a tracking service when it is NEVER accurate. I’d rather them just say “It’ll be there eventually” than lie to me everytime I order a package. I need to find a way to never...

Idk why the have a tracking service when it is NEVER accurate. I’d rather them just say “It’ll be there eventually” than lie to me everytime I order a package. I need to find a way to never let them handle my orders again

 – About 4 months ago.

UPS "Tracking" is BS. Take screen shots of supposed tracking updates and help me catch then in more lies!...

UPS "Tracking" is BS. Take screen shots of supposed tracking updates and help me catch then in more lies!

 – About 4 months ago.

Was expecting receipt of a shipment today. It appears that when drivers are behind, they tag a delivery exception so they are not "behind" in their quota. Today, it was "Package held by...

Was expecting receipt of a shipment today. It appears that when drivers are behind, they tag a delivery exception so they are not "behind" in their quota. Today, it was "Package held by carrier as Suite or Apartment number is incorrect or missing." Problem is--this is a HOUSE and good luck talking to a human. UPS SUCKS

 – About 4 months ago.

3rd Saturday in a row that an important, medical package is MIA. Still has today as d date, but hasn't moved in 3 days. It's like UPS just stopped working 75% of the time now. I've never...

3rd Saturday in a row that an important, medical package is MIA. Still has today as d date, but hasn't moved in 3 days. It's like UPS just stopped working 75% of the time now. I've never ever seen a shipping company allow packages to sit for days on end like UPS is. I'm not buying it's a labor shortage or fuel, bc if so FedEx, PO, and Amazon would be struggling too and they aren't, just UPS. It's also too bad they don't explain it to customers, they instead have just cut back on working. I'm betting it's for more profit. For that, I wouldn't miss UPS if they went out of business

 – About 4 months ago.

They said they'll deliver between 3:30 to 7 for a signature-required instead they came at 12:20 and here I am with a package at nowhere pick up location. UPS sucks????...

They said they'll deliver between 3:30 to 7 for a signature-required instead they came at 12:20 and here I am with a package at nowhere pick up location. UPS sucks????

 – About 4 months ago.

They say it was delivered here and signed to some fictitious name and left on the dock. I can't figure out the claim website. No one answers their phone. Sucks...

They say it was delivered here and signed to some fictitious name and left on the dock. I can't figure out the claim website. No one answers their phone. Sucks

 – About 4 months ago.

I’m in MA. The driver didnt even ring my doorbell and then proceeded to ship to sender in Texas. ffs...

I’m in MA. The driver didnt even ring my doorbell and then proceeded to ship to sender in Texas. ffs

 – About 4 months ago.

What a garbage service. My packages have been 100% late for the past 2 months, only with UPS, every other carrier is doing fine. They have my package at the local depot yesterday, 3 days late mind...

What a garbage service. My packages have been 100% late for the past 2 months, only with UPS, every other carrier is doing fine. They have my package at the local depot yesterday, 3 days late mind you, and somehow, they STILL managed to screw it up and now it appears to be lost. I have a second package, also 3 days late at the local depot today, and if I had to guess, I still won't get either. They just do not care. The employees are horrible and no one knows what they are talking about. They will brazenly lie to your face and pretend that reality is not occurring, and that's how you know there is no working with these people. They lie en masse, they are trained to lie. It's so aggravating to pay a company to screw up your days, and hold your valuable property hostage for no apparent reason other than they can. The attitudes at UPS are so obnoxious and inconsiderate. They act like they are doing you a favor by doing their job, no you bitches, I'm doing YOU a favor by paying your company so your lazy ass can have a job. I've seen enough f%@kery at UPS, and I will not order through anyone using the Untrustworthy Package Service. Assholes

 – About 4 months ago.

They delivered to my package to my neighbor on the next street over. I called before I knew and couldn't speak with them. It was not an option. My neighbor showed up minutes later with my...

They delivered to my package to my neighbor on the next street over. I called before I knew and couldn't speak with them. It was not an option. My neighbor showed up minutes later with my packages. Morons. For a current delivery the package is in my town and it won't be here for 2 days. They are complete trash.

 – About 4 months ago.

Canicomment about their HT department?...

Canicomment about their HT department?

 – About 4 months ago.

when i find out a company i want to purchase from ships using ups , i’m just going to find alternative products from now on. i will never have my time wasted by this “delivery service” ever...

when i find out a company i want to purchase from ships using ups , i’m just going to find alternative products from now on. i will never have my time wasted by this “delivery service” ever again

 – About 4 months ago.

I talked to customer service and threatened to file a claim after my package hadn’t moved for 4 days. Within 2 hours it had departed the facility and is out for delivery now. Don’t recommend...

I talked to customer service and threatened to file a claim after my package hadn’t moved for 4 days. Within 2 hours it had departed the facility and is out for delivery now. Don’t recommend emailing but call or live chat someone.

 – About 4 months ago.

Why is customer service so rude and unbelievably stupid, it's actually mindblowing how I landed on 4 different people all of them sound like they have no brain and even though I was perfectly...

Why is customer service so rude and unbelievably stupid, it's actually mindblowing how I landed on 4 different people all of them sound like they have no brain and even though I was perfectly polite still talked to me like a bunch of assholes. What a shitty delivery service managed by absolute f%@king c*nts

 – About 4 months ago.

How is this possible UPS? A package just stopped dead in its tracks 2 states away, since last Thursday. How can you leave trailers sitting for 6 days and call yourself a delivery company? That's...

How is this possible UPS? A package just stopped dead in its tracks 2 states away, since last Thursday. How can you leave trailers sitting for 6 days and call yourself a delivery company? That's almost a full week of sitting there, and I needed it for today. Such BS. I do not pay to have you decide not to move my shit. God help anyone ordering anything perishable through UPS, it will be destroyed.

 – About 4 months ago.

One shipment containing two packages from the same domestic source. Scheduled delivery, 'Wednesday'. Wednesday afternoon, one of the two packages is delivered, the second has an...

One shipment containing two packages from the same domestic source. Scheduled delivery, 'Wednesday'. Wednesday afternoon, one of the two packages is delivered, the second has an 'exception'. Thursday, package 2 is 'Out for Delivery'. Thursday night at 9:30 PM, UPS customer service assures me the package is still out for delivery (via online chat). Friday morning, no second package. UPS tracking says (again) 'Out for Delivery'. Customer service (again) assures me that the package is indeed out for delivery and that the original 'exception' on Wednesday was because the UPS truck had been in an accident. Strange that it was able to deliver the first package though....Saturday the tracking status is 'Out for Delivery' but the estimated delivery date is listed as 'Monday'...I'm not sure what that indicates (incredibly slow driving)? Monday morning the tracking status is updated to 'Delivery Attempted'. I work from home. 1) I never saw a UPS truck in my driveway 2) How do you 'attempt' and fail to deliver a package to a single-family home that doesn't require a signature? 3) The delivery attempt was listed as taking place in a town adjacent to the one in which I live.

My concern here (and I've already shared this with the vendor who sent the package) is that if UPS is this capable of lying about the delivery status of a parcel, do I need to be concerned about them lying about a successful delivery? If the vendor can't file a claim, what's their recourse? What's mine?

If this sort of customer service is deemed acceptable to UPS CEO Carol Tome, she easily qualifies as the most incompetent CEO in the Fortune 500.

 – About 4 months ago.

How is it possible to be this bad at your stated job? EVERY single package is delayed with UPS but not other carriers. Not one on time delivery from UPS in months. My package say from Friday afternoon...

How is it possible to be this bad at your stated job? EVERY single package is delayed with UPS but not other carriers. Not one on time delivery from UPS in months. My package say from Friday afternoon to today, was supposed to be here tomorrow, and now just popped a delay. Its pathetic. So disappointing when you try to trust a company and all they do is lie and screw up.

 – About 4 months ago.

I guess I’ll be filing a claim here soon. Since my package has now not moved for almost 4 days. Weirdly enough USPS and Amazon delivered to me just fine!...

I guess I’ll be filing a claim here soon. Since my package has now not moved for almost 4 days. Weirdly enough USPS and Amazon delivered to me just fine!

 – About 4 months ago.

For the second weekend a row I waited all day long for a package that was already 3 days late, that said "out for delivery by 7pm", only to see at 7:30 PM that it's back at the center....

For the second weekend a row I waited all day long for a package that was already 3 days late, that said "out for delivery by 7pm", only to see at 7:30 PM that it's back at the center. Customer service promised a callback that never happened. Last time it just got left on the conveyor belt, same thing this time. If UPS wasn't good at being the worst, they wouldn't be good at anything. Congratulations UPS, you've taken the most pathetic, unreliable carrier away from USPS, the treasonous, commie network! Quite the accomplishment!

 – About 4 months ago.

Their Drivers constantly lie on tracking comments "no one was available for the delivery". Anything is better a slow boat from China would be an improvement....

Their Drivers constantly lie on tracking comments "no one was available for the delivery". Anything is better a slow boat from China would be an improvement.

 – About 4 months ago.

My package is 3 hours away and it hasn’t moved in 72 hours. BEYOND annoyed....

My package is 3 hours away and it hasn’t moved in 72 hours. BEYOND annoyed.

 – About 4 months ago.

If any of you are expecting your package, expect to be filing a claim in the near future. I ordered a package august 30th that was lost, then found, then lost again, the last update was July 25th...

If any of you are expecting your package, expect to be filing a claim in the near future. I ordered a package august 30th that was lost, then found, then lost again, the last update was July 25th saying it has yet to clear customs. The sender ended up filing a claim because they lost it in the end. Don’t ever use UPS, you would have a better chance delivering you package by bird.

 – About 4 months ago.

So now instead of telling you there's ANOTHER delay, UPS has decided to just not scan anything. I have 2 packages coming, both should take 2 days, but they aren't departing the origin scan...

So now instead of telling you there's ANOTHER delay, UPS has decided to just not scan anything. I have 2 packages coming, both should take 2 days, but they aren't departing the origin scan location. So either they are moving(highly doubt), or they are delayed without a delay scan. The biggest problem I have with UPS is there's no consistency or accountability. People can just not do their job and no one cares. Its pretty evident that UPS is struggling, so you'd think they'd make some changes, but no, they just keep getting worse and worse.

 – About 4 months ago.

Said it would be here today and was out for delivery while the tracking says it wasn't even in my state yet? Hello?...

Said it would be here today and was out for delivery while the tracking says it wasn't even in my state yet? Hello?

 – About 4 months ago.

Ups needs to fall down a flight of stairs and break their back....

Ups needs to fall down a flight of stairs and break their back.

 – About 4 months ago.

No delivery date after delay. Even though my package has moved from one state to the other ...

No delivery date after delay. Even though my package has moved from one state to the other

 – About 4 months ago.

MAGIC TRICK: UPS, PLEASE DISAPPEAR - LIKE YOUR PACKAGES!
Worse courier service in the history of mankind. Customer service is about the same. Drivers have zero interest in doing their jobs....

MAGIC TRICK: UPS, PLEASE DISAPPEAR - LIKE YOUR PACKAGES!
Worse courier service in the history of mankind. Customer service is about the same. Drivers have zero interest in doing their jobs. Packages have been lost yet logged in tracking as delivered. Where are these packages that drivers insist were delivered but customers never receive? Are the drivers stealing them? Customer support is full of lip service with no one resolving these and similar issues. When problems are escalated to local managers, they are combative and arrogant (quick to tell you that they're in management), then continue the UPS pattern of chaos. Corporate Customer Relations is equally as useless with lots of broken promises then email non-responsiveness. Silence. They would be equally effective if they all quit. Also, it is difficult to file a claim to get reimbursed for these "lost" packages that continuously vanish into clear air. UPS, please go away. Trust me, we wouldn't notice, U Piece of Shit (UPS)

 – About 4 months ago.

I see lots of people commenting on no delivery date updates. Something's going on at UPS bc I'm seeing the same thing with every package. They get delayed then there's no update on date....

I see lots of people commenting on no delivery date updates. Something's going on at UPS bc I'm seeing the same thing with every package. They get delayed then there's no update on date. And every package is delayed, its really odd bc post office and FedEx are doing great, but UPS has really faltered. Last Saturday I waited all day for a package that never left the center even though it was "out for delivery". Today I'm expecting another one and have a feeling it'll be repeat of last weekend. Its really anxiety provoking to deal with UPS bc there's no consistency or accountability.

 – About 4 months ago.

Are any packages NOT getting delayed by UPS? Bc every single one of mine sure is. And do they not give delivery dates anymore or what? Bc nothing is updating. None of my orders coming through USPS or...

Are any packages NOT getting delayed by UPS? Bc every single one of mine sure is. And do they not give delivery dates anymore or what? Bc nothing is updating. None of my orders coming through USPS or FedEx are delayed, actually they are early. Ups went from being the most reliable, to the least reliable carrier in a very short time.

 – About 4 months ago.

A package was marked "Out for Delivery" Monday. I never got it. UPS swears they put it in my mailbox. I would say 'slightly possible" that it was stolen from my box between the 2:15...

A package was marked "Out for Delivery" Monday. I never got it. UPS swears they put it in my mailbox. I would say 'slightly possible" that it was stolen from my box between the 2:15 "delivery" time & when I checked the box at 4:00. I got a refund & re-ordered the item from Amazon. The replacement has been marked "Out for Delivery" all day today & it's 9:45 pm. No further updates available. REALLY frustrating!!

 – About 4 months ago.

My package is no longer delayed a state away but there’s still no delivery date? ...

My package is no longer delayed a state away but there’s still no delivery date?

 – About 4 months ago.

The driver couldn't find my street and said it doesn't exist, my house is 120 years old... ...

The driver couldn't find my street and said it doesn't exist, my house is 120 years old...

 – About 4 months ago.

Our driver can not read the difference in 2425 & 2525. He is constantly delivering to the wrong address number. ...

Our driver can not read the difference in 2425 & 2525. He is constantly delivering to the wrong address number.

 – About 4 months ago.

Attempted delivery today while my entire family was home. Never knocked on the door, now my package got rescheduled. Thanks, you worthless sacks of shit. What a trash company....

Attempted delivery today while my entire family was home. Never knocked on the door, now my package got rescheduled. Thanks, you worthless sacks of shit. What a trash company.

 – About 4 months ago.

They change the delivery date by 3 days 4 hours before the supposed day of delivery, regularly, they apparently don't know how to plan their work days....

They change the delivery date by 3 days 4 hours before the supposed day of delivery, regularly, they apparently don't know how to plan their work days.

 – About 4 months ago.

I don’t understand how my package was delayed yesterday afternoon and this morning they STILL don’t have a new delivery date. ...

I don’t understand how my package was delayed yesterday afternoon and this morning they STILL don’t have a new delivery date.

 – About 4 months ago.

I got 2 separate delay messages on the same package in 1 day, and had delivery date changed twice that same day. It's like, "what???". No new scans besides that so we have no idea where it...

I got 2 separate delay messages on the same package in 1 day, and had delivery date changed twice that same day. It's like, "what???". No new scans besides that so we have no idea where it I'd, only that it's getting delayed from its delays lol. Ups definitely sucks

 – About 4 months ago.

UPS has really went down hill. Support is lacking. They cant even provide updated tracking info of where the package is. I used to work for them. Every package got scanned in and out of trucks. ...

UPS has really went down hill. Support is lacking. They cant even provide updated tracking info of where the package is. I used to work for them. Every package got scanned in and out of trucks. They can't say they dont have updated info. We need a new shipping company. One that cares about the people.

 – About 4 months ago.

Is anyone else experiencing non stop ups problems? I can't get my packages, they are constantly delayed or just go missing. What happened to UPS? It's so horrible and frustrating ...

Is anyone else experiencing non stop ups problems? I can't get my packages, they are constantly delayed or just go missing. What happened to UPS? It's so horrible and frustrating

 – About 4 months ago.

Ups has bitten the dust. They are terrible at delivering packages. I've got 2 coming, both delayed over and over and over. No other delivery companies have this hard of a time getting stuff to me,...

Ups has bitten the dust. They are terrible at delivering packages. I've got 2 coming, both delayed over and over and over. No other delivery companies have this hard of a time getting stuff to me, just UPS. Then even when it looks like I'll get my stuff that day, they just won't show up, and it'll be delayed again. I've lost all the trust I once had in UPS. I don't understand how such a huge company could get this bad, this quickly. 6 months ago I'd have been shocked at any UPS delay, and now I'm shocked when I actually receive my package from them. Its been a dramatic change from great service to way below the post offices standards. I don't think they are even worth using anymore

 – About 4 months ago.

How on earth is delivery delayed AGAIN when it arrived 45 minutes away, in my state, at 6 pm last night UPS? How are you that inept that you cant move packages 45 minutes to the destination facility,...

How on earth is delivery delayed AGAIN when it arrived 45 minutes away, in my state, at 6 pm last night UPS? How are you that inept that you cant move packages 45 minutes to the destination facility, when it's at least 15 hours until you start delivering the next day? Really? You need a whole new day to finish moving it 25 miles? That's pathetic. Mind you, its already 3 days late, but hey, if it's easier for you UPS, I guess we'll make it 4 or 5-said no real paying customer ever! It's actually insulting how little UPS values their customers time, money and property. I will be boycotting UPS from here out, even though they were my go to for years, they are just too terrible now. Idk what happened, but they are no longer a reliable shipping company.

 – About 4 months ago.

How many delays on one package is UPS ok with? Bc I have had 5, yes 5, separate delays on 1 package, coming from 2 states away. This should be a 2 day delivery. Instead, it's been 8 days now, and...

How many delays on one package is UPS ok with? Bc I have had 5, yes 5, separate delays on 1 package, coming from 2 states away. This should be a 2 day delivery. Instead, it's been 8 days now, and it literally stops for at least 24 hours per "delay", which is apparently at every single stop along the way. It's hard to even believe that UPS is this incompetent. With their huge network, this should not be happening and it's not like it's a one off, its basically every package with UPS, they dont do "on time" or customer service anymore. Actually, I don't remember the last time I had an on time package or smooth delivery from UPS. A delivery company that doesn't deliver, what a concept.

 – About 4 months ago.

Yes UPS SUCKS, two days now been waiting on a package they have had since July 23RD at 2am (actually before 2am but I just rounded up). It’s been out for delivery all day yesterday and all day...

Yes UPS SUCKS, two days now been waiting on a package they have had since July 23RD at 2am (actually before 2am but I just rounded up). It’s been out for delivery all day yesterday and all day today. I even called UPS at 5:45 this afternoon and customer service is supposed to reach out to me, but I have not heard a word. I HATE UPS
BTW it says it is still going to be delivered today it is now 9:30 pm ????
What a bunch of BULL CRAP ????

 – About 4 months ago.

They have about a 65% hit rate on deliveries to my house. We live in a simple neighborhood with clearly marked addresses. You had ONE JOB...

They have about a 65% hit rate on deliveries to my house. We live in a simple neighborhood with clearly marked addresses. You had ONE JOB

 – About 4 months ago.

Just when I think they cant be worse, they are! Ups excels at disrupting your day, delays, horrible customer service, drivers who dgaf, losing your stuff, not scanning, lying, mis routing, and...

Just when I think they cant be worse, they are! Ups excels at disrupting your day, delays, horrible customer service, drivers who dgaf, losing your stuff, not scanning, lying, mis routing, and generally doing as little work as possible while holding your package hostage for whatever ridiculous, corporate created, delusional reason they can find. They suck. The motto shouldn't be "what can brown do for you?", it should really be "how brown can we make your experience today?" or "how little can brown do for you while we raise the rates?", but that would be way too honest for UPS. They specialize in lying, subverting, diverting and denying. Like others on here, I have a business account and UPS Iis destroying what I have worked really hard for. Why should I refund a buyer, YOU lost the packages UPS. This past month I shipped 93 packages using UPS, and of those, only 7 were on time. 7 of 93. 2 are still in the abyss. This is a service I pay for. Its obscene and incredibly obvious that UPS cannot hack it anymore. Every other delivery company manages to stay somewhat on time, but UPS has done a nose dive and is going down fast. I dont even want to open my emails or check my account anymore bc it's just too aggravating. Constant delays and preventable errors. Even if they somehow manage to get your package to the final destination, theres a solid chance you still wont get it. They chronically misload trucks, bc apparently thats too complicated a task for a delivery company. You cannot rely on UPS, period. It's like handing an antique crystal glass to a toddler, all you can do is watch in horror and pray that somehow you eventually get it. UPS should be dirt cheap, the price should reflect the service and I am officially switching to FedEx. I've had enough UPS drama and money loss.

 – About 4 months ago.

Even though they have absolutely been told a hundred times after they left my $300 order beside the road that came up missing, some of the delivery drivers INSIST on tossing my packages out by my...

Even though they have absolutely been told a hundred times after they left my $300 order beside the road that came up missing, some of the delivery drivers INSIST on tossing my packages out by my mailbox. We have a hidden drive and my door is at minimum 1/8 mile away from my mailbox. Can't even see the mailbox when standing in my front yard.

 – About 4 months ago.

had to use them cause of amazon return policy. returning 25$ item : Upse charges $18 for a small box and $80 to "package for you." Eff them...

had to use them cause of amazon return policy. returning 25$ item : Upse charges $18 for a small box and $80 to "package for you." Eff them

 – About 4 months ago.

What is up with UPS and 3 delivery attempts. Come on try once then let us pick up our parcel instead of waiting a week with your crazy multiple attempts, that is not helpful, annoying enough to make...

What is up with UPS and 3 delivery attempts. Come on try once then let us pick up our parcel instead of waiting a week with your crazy multiple attempts, that is not helpful, annoying enough to make me hate UPS

 – About 4 months ago.

I have been "blocked" by UPS from sending anything through there system. It matters not what names, addresses, credit cards, phone numbers, emails I use, they always report back:

I have been "blocked" by UPS from sending anything through there system. It matters not what names, addresses, credit cards, phone numbers, emails I use, they always report back:

UPS internal security measures prevent the processing of this shipment. If you believe you have received this message in error, contact UPS at 1-888-851-4901 (UPS: 81291)

Even not logged in! I had them delete my account 2 weeks ago, and they still block me. If there system doesn't allow you to ship without an account...THEN WHY DO THEY LET YOU GO THROUGH THE ENTIRE PROCESS BEFORE REJECTING THE SHIPMENT!!!!!

Oh, and don't bother calling the number...it immediately goes to a prompt that asks you to email them with your issue. I have a feeling there software is completely screwed up and they are just running interference.

UPS is by far the worst shipping service ever invented! FedEx usually has better prices anyway. I don't know why I keep trying, perhaps I love a good fight, but these guys are ridiculous.

 – About 4 months ago.

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 – About 4 months ago.

It never ever ends with ups screw ups. So my package that was supposed to be here last Thursday, then Friday, then went "out for delivery" on Saturday, then didn't get delivered Saturday,...

It never ever ends with ups screw ups. So my package that was supposed to be here last Thursday, then Friday, then went "out for delivery" on Saturday, then didn't get delivered Saturday, is now back to "on the way" no delivery date. It's a 2 lb box. It's been sitting at the local center for 4 days. There had been no problem brought to my attention that would prohibit delivery. This is medical. UPS knows its medical, and does not care. I'm documenting the heck out of ups experiences now, bc I believe there will come a time when they are criminally liable for their incompetence. They do not have the right to hold our property, that we paid for and need, indefinitely and without explanation for unreasonable delays, especially when you document in writing that it's a medical necessity. It's a crime to be this lazy and reckless with people's lives.

 – About 4 months ago.

Expecting a package from Texas to Rhode Island. It is now 4 days after their estimated delivery date and from the current status it looks like it hasn't even left Texas yet! They don't have an...

Expecting a package from Texas to Rhode Island. It is now 4 days after their estimated delivery date and from the current status it looks like it hasn't even left Texas yet! They don't have an estimated delivery date at all now so it seems it got lost, destroyed or it's in an alternate universe. Gotta laugh or you'll cry! Going to insist on Postal Service or FedEx in the future for both shipping and receiving.

 – About 4 months ago.

I have a package being shipped to me that requires a signature. They want to charge me $5.99 to hold it at their location. WTF? Why do I have to pay to save them money by not delivering my package. In...

I have a package being shipped to me that requires a signature. They want to charge me $5.99 to hold it at their location. WTF? Why do I have to pay to save them money by not delivering my package. In addition, their website absolutely sucks. Half the functions don’t even work. To top it all off, I keep getting emails from them, they have twice tried to deliver it, and about half list my address as the ship to address and the other ones list a UPS store as the delivery address.

 – About 4 months ago.

I can't even believe ups. I was so excited bc my package FINALLY arrived and was out for delivery yesterday. It never came. 8pm rolls around and I check, it's back at center! So I waited all...

I can't even believe ups. I was so excited bc my package FINALLY arrived and was out for delivery yesterday. It never came. 8pm rolls around and I check, it's back at center! So I waited all day for an important package that was 5 days late to start with. No update, no scan, no apology, in fact when I called I RECEIVED AN ATTITUDE! So in USPS's delusional world, it's the customers fault for having the audacity to expect a delivery company to deliver! And we are the problem if we ask why they fail to do their job. That's ups and shoulders out to the one below me re the acronym lol. Ups does indeed suck, really really badly.

 – About 4 months ago.

Ups picked up my new phone in Tx on Thursday. It has not moved, not once, in 4 days. My daughter ordered a phone Friday. FedEx picked it up in Texas as well. Its already in my state, Ct, and will be...

Ups picked up my new phone in Tx on Thursday. It has not moved, not once, in 4 days. My daughter ordered a phone Friday. FedEx picked it up in Texas as well. Its already in my state, Ct, and will be delivered 1 day early. My phone with UPS doesn't even have a delivery day. Ups needs to update their acronym to mean "Underperforming Pathetically Slow" parcel service, bc that's exactly what it is. The ups union allows for horrible to mediocre performance to be acceptable, and these guys cant get fired. They take the weekend off totally, meaning they dont even haul on weekends, which explains why they suck so much compared to literally every other delivery company. The employees want it to be 1940, where everything was slow, and expectations were low, but it's not that way anymore and UPS cant compete bc they cant evolve bc of the union. Its really an awful company from actual freight moving to customer service. Theres literally nothing they do anymore that competes with the other delivery services. Even if they get it to point of delivery, theres at least a 25% chance it's on the wrong truck, got left behind, or the driver will dream up some bs excuse to not deliver it. Then they'll try to charge you to go get it yourself. So keep lying about your actual productivity UPS, you are becoming what USPS used to be. At least USPS improved. Ups just keeps getting worse and worse.

 – About 4 months ago.

Ups has really bitten it. They used to be great, now anytime I see ups as shipper, I get anxiety. Nothing comes on time, ever anymore. My business is suffering bc my customers are pissed they...

Ups has really bitten it. They used to be great, now anytime I see ups as shipper, I get anxiety. Nothing comes on time, ever anymore. My business is suffering bc my customers are pissed they aren't receiving their goods. I waited all day for a very very important package yesterday, that was already 2 days late. My estimate was 12-2 pm. 2 passed. Then it changes to "by 7". 7 past so I check map, it's back at DEPOT! No scan, no message, no update. Judt decided to make it at least 5 days late now. Something has gone drastically wrong at UPS, this is not a 1 off. Last month I had 63 deliveries between outgoing/incoming. Of those 63, 6 were delivered on time. So what's your real percentage of on time deliveries ups? Bc it is not 99.8% like you lie about. You are messing with people's lives. I hope ups goes under, they are just too incompetent.

 – About 4 months ago.

I speak of "ups-sucks" in my below. EVen more, as I had been endorsing this website to others, for the moral reason; which only result/ed in which that person will not be finding this...

I speak of "ups-sucks" in my below. EVen more, as I had been endorsing this website to others, for the moral reason; which only result/ed in which that person will not be finding this website.

 – About 4 months ago.

I came on Google to search this Webstie recently. Website ADDRESS not found.
So I gave time, and tried at a later period; still not found. I took it that this was a permanent removal; even...

I came on Google to search this Webstie recently. Website ADDRESS not found.
So I gave time, and tried at a later period; still not found. I took it that this was a permanent removal; even more consisdering the high change of modern society/generations/etc,,

 – About 4 months ago.

And here I used to think OnTrac was bad. UPS has become much, much WORSE....

And here I used to think OnTrac was bad. UPS has become much, much WORSE.

 – About 4 months ago.

They did it again! I waited for hours for the scheduled delivery, and they drove right by without stopping. Delivery status is now "Delivery attempted - recipient not available", or something...

They did it again! I waited for hours for the scheduled delivery, and they drove right by without stopping. Delivery status is now "Delivery attempted - recipient not available", or something like that. UPS does this all the time! God how I hate those bastards.

 – About 4 months ago.

Life-saving tips: do NOT use ups if your pkg is important or urgent. ...

Life-saving tips: do NOT use ups if your pkg is important or urgent.

 – About 4 months ago.

This place sucks. Unreal service. Package shows picked up four days ago and delayed delivery for today! FedEx is the better choice! ...

This place sucks. Unreal service. Package shows picked up four days ago and delayed delivery for today! FedEx is the better choice!

 – About 4 months ago.

Holy f%@k, it says delivered. I go to the pick up point, and it’s not there. Piece of shit service looses a package that was meant to be picked up at their f%@king store....

Holy f%@k, it says delivered. I go to the pick up point, and it’s not there. Piece of shit service looses a package that was meant to be picked up at their f%@king store.

 – About 4 months ago.

I like how UPS can arbitrarily change delivery times to match their horrible performance. Yet, they just raised their rates. Special place in hell for these people....

I like how UPS can arbitrarily change delivery times to match their horrible performance. Yet, they just raised their rates. Special place in hell for these people.

 – About 4 months ago.

And its delayed!! Again! Holy crow UPS sucks! How can it be so difficult to deliver packages? How can a multi billion dollar company be this terrible at their stated purpose? It's bad bad. Like...

And its delayed!! Again! Holy crow UPS sucks! How can it be so difficult to deliver packages? How ca